Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect

Transcription

1 Measuring end-to-end application performance in an on-demand world Shajeer Mohammed Enterprise Architect

2 Agenda 1 Introduction to CA 2 Application Performance Management and its Need 3 How CA Solutions Address application performance management 4 Q&A 2 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

3 CA Technologies leads the way globally #1 Management Software Vendor* CA Technologies is an IT management software and solutions company. Our products enable customers to automate, manage and secure IT environments and deliver more flexible IT services. CA Technologies makes agility possible. $4.4 billion annual revenue and strong profit Customers in virtually every country, including majority of Forbes Global 2000 ~$500 million and ~5,000 people annually designing and supporting software 30+ years in business managing complex heterogeneous environments Ranked among top 50 Greenest US companies * Source: Forrester Research, Inc., Who s Who in IT Management Software 2.0 by Jean-Pierre Garbani and Thomas Mendel, August 12, 2010 Standard & Poor s upgraded rating to BBB+ 3 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

4 Customer Support strongest portfolio to support hybrid evolution Mainframe and Distributed Platforms Service Automation Service Assurance Virtualization Mgmt Service & Portfolio Mgmt Security Cloud Connected Enterprise Customer Success Market Leading Services and Enabling Education 4 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

5 Service Assurance discover > observe > understand > Control.. Application Performance Management Service Operations Management Measure and manage IT according to the end user and business transaction and deliver an exceptional end user experience Link end-to-end service and transaction visibility with top-to-bottom understanding of the underlying infrastructure through dynamic service models Infrastructure Management Network Performance Management Dynamically adjust and scale to rapidly changing environments to reliably deliver consistent performance and proactively solve problems before services and end users are impacted 5 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

7 Application performance management: ask yourself How do you verify that SaaS vendors and MSPs are meeting service level agreements? Can you measure end-user experience even at times when there is no real-user traffic? How confident are you that your worldwide user community is experiencing the application response times they expect? What is your process for understanding the spectrum of factors that affect end-user experience? How do you communicate application performance to key stakeholders users, developers and executive management? 7 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

8 Challenges faced in application monitoring Sluggishness w.r.t response time of internet transactions Reactive efforts based on end user complaint App is slow how slow? All users or just one? For how long? Manual triage and correlation efforts Blame game! Analysis of metrics without historical baseline for comparison If CPU is high, is that normal? Is that a symptom or side-effect? What about SQL Server queries? Often re-start of application server around once in a while 8 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

9 Stakeholders have different view points End Users Why can t I complete my transaction? Business Why do customers see the problem before IT? IT/OSS App Why can t I process orders? Why is the Video conference a poor quality today? Executives Business Services LOB What s happening in my domain? How is it affecting Users are services? complaining What should I prioritize on? Where is the problem? What caused it? Not my issue Systems Engineering 9 Are we meeting our SLA s? Network Administrator As virtualization and the cloud enters the fray the task just got 20x more complicated APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

10 Key Service Assurance Challenges..Evolving dynamic modeled infrastructure Who s monitoring REAL user experience analyzing performance Root cause and understanding then BUSINESS SERVICE? Service Path? Blackberry Call Centre IPTV SAP IPTV Online Shopping Service Performance? Client Systems Degraded service performance 1.Losing money and ground to competition 2.Employee productivity severely impacted Applications % available Databases % available Servers % available Storage % available Networks % available 10 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

11 Technology Complexity Service Sophistication Progressively enhanced Progressively obscured User Experience Management Key Service Assurance Challenges Remain... Application + Complexity Infrastructure Personal Fast Dynamic Access Ubiquitous Access Virtual Private Networks Service Bus Hub Wide Area App Server Hub Networking Tech Web Server Hub Packetized, Connectionless Server Hub Mainframe Hub Complex customer journey to sophisticated services requires sophisticated risk management 11 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

12 What does this Require? Application SLA s Discover and classify applications with up to Level 7 traffic inspection Manage application SLAs Measure application usage and performance in real-time Report on usage and performance throughout the enterprise s organization Active control over the priority of those Applications Drive performance over the global WAN from a simple set of application performance objectives (APOs) Protect real-time and interactive flows and converge all applications on a single network Manage globally meshed flows from central sites. Scalability and Multi-tenancy 12 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

13 Business-Centric Management application performance management from CA Technologies end-to-end transaction visibility Monitor all transactions 24x7 to meet user expectations and business objectives Deliver end-to-end transaction visibility across physical, virtual, and cloud Link end-user experience with business impact to prioritize problem resolution Accelerate triage and root cause diagnostics 13 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

14 Application Performance Management Business Services are delivered via Web Applications Understand End-User experience; establish SLAs Monitor business transactions through the IT infrastructure; measure response & SLAs Proactively detect issues; diagnose root cause of application-based problems BACK END SAP PSFT MAINFRAME USER NETWORK FRONT END Siebel IMS DB CTG MIDDLEWARE DB2 CICS WAN/ WWW Router Firewall Switch Load Web Balancer Servers Portal App Server MQ Datacom End User Web Services z/os 3 rd Party Applications Databases 14 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

15 CA Wily Application Performance Management Introscope PowerPacks Databases, Web Services, Back-End Systems Availability, Performance, Errors, SLAs Identity Manager SAP PSFT Siebel Network Firewall Load Balancer Portal Mainframe End User Router Switch Web Servers App Server Database Web Services CEM Customer Experience, Transaction Success Rates, Failures, Errors, Defects, Scorecards, SLAs, Six Sigma Business cost $$ and impact Introscope Availability, Performance, Failed TXs, Errors, SLAs Always-on recording Transaction tracing 3 rd Party Applications Databases 15 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

16 CA APM Cloud Monitor Application Performance Management Infrastructure Management CA APM Cloud Monitor provides end-toend transaction response-time visibility into cloud, mobile and traditional Web Service Operations Management applications to understand the health, availability and end-user experience in a flexible and cost-effective 100% SaaSbased solution. Network Performance Management 16 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

17 Key Capabilities local presence in 6 continents, 40 countries, 61 cities, and 14 different time zones. Aggregating 6.1Gbit/s of network bandwidth in total. proactively manage the end-user experience around the world quickly identify and resolve application performance problems before users are affected keep cloud vendors accountable for their service level agreements (SLAs) understand end-user experience even at times when there is no real-user traffic improve application quality throughout the application lifecycle development, testing, QA and production transparently communicate application performance to key stakeholders 17 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

18 Unique Features Synthetic transaction monitoring Cloud application monitoring Cloud services and API monitoring Real browser monitoring IPv6 Performance monitoring Public status (health) page Root-cause analysis Real-time alerts Performance dashboard Actionable reports Extensive protocol support 18 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

19 Rich Reporting Statistics/reports per hour, day, week, month and year on availability and response times Raw data is available for 30 days Root cause analysis details are available 48 hours Statistical data is available for at least 1 year 19 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

20 APM Cloud Monitor and Wily APM Integration (field created) An agent that pulls real-time metrics from APM Cloud Monitor into an Wily Introscope Enterprise Manager. An application that is monitored with Wily APM can also have contextual metrics as to the performance of the application, as seen from around the globe. 20 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

22 use case: understand end-user experience anywhere Replicate and test user transactions from more than 60 monitoring stations in over 40 countries (outside the firewall) Identify and resolve problems more quickly Manage end-user experience proactively Understand user-experience by geography 22 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

24 use case: prove SaaS vendors and MSPs are meeting SLAs Monitor cloud-based applications that are outside of your control (outside the firewall testing) Confirm cloud application availability quickly and easily Keep SaaS vendors and MSPs accountable for SLAs 24 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

26 use case: 3 am problem - understand global user experience even when there are no real users Replicate real-user transactions to provide up-to-the-minute insight into user experience Identify and resolve problem root cause before users are affected Understand global user experience anytime, anywhere Deliver application response times that users expect 26 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

28 Q & A

29 Thank you

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