Workshop Presentation Online Self Service for Travel Expenses

Transcription

1 Workshop Presentation Online Self Service for Travel Expenses January 19, 2012 Department of Finance and Administration Office of the Mississippi Management and Reporting System 1/24/2012 1

2 1. Workshop Ground Rules 2. Workshop Guiding Principles 3. Workshop Objectives 4. Workshop Agenda in Detail 5. Workshop Roles 6. Workshop Content 7. Workshop Wrap-up AGENDA 1/24/2012 2

3 Workshop Ground Rules All participants should be familiar with the requirements and the topics to be covered; The workshop scribe is responsible for documenting the parking lot issues and follow up questions; The workshop facilitators are responsible for keeping the discussion centered on the topic being discussed. If an issue is determined that cannot be resolved during the workshop, the facilitator will note the issue for future resolution and enter it into the workshop output document; and Parking of discussion item if the required knowledge is not in the room. 1/24/2012 3

4 Workshop Objectives Demonstrate standard SAP functionality that will be utilized for the purpose of SAP Travel Management. Gather the information needed for completion of the Business Blueprint documentation. Develop an understanding of Integration points, as well as input from and output to other processes. Utilize standard SAP functionality to design processes that address key issues, exploit areas of opportunity and embrace strategic intent. Identify the impact associated with future processes (e.g. policy changes, change management, training initiatives etc.) 1/24/2012 4

5 Workshop Guiding Principles Workshop Demonstrate how requirements are met using Standard SAP functionality Utilize standard SAP functionality (80/20 rule) Participant Be attentive and open minded Explore questions and answers Encourage input from other participants Avoid the what won t work mindset Essential to dos: Review Business Process Model Update/Create process Flow Diagrams WS Output Documents Identify RICEFW Objects Document process changes/implications Solution Manager: Create Business Blueprint documents Identify Issues and Risks Refrain from absolutes and mandates Focus on current issue being discussed Avoid war stories Manage cell phone, pagers & interruptions Keep the conversations to one at a time 1/24/2012 5

6 Workshop Agenda Team Date Topics Travel Management 19 January 2012 HR Master Data Concepts SAP Travel Expense Functionality SAP Travel Expense Reimbursement via Accounts Payable SAP Travel Expense Workflow Authorizations Reporting Forms Integration with other Modules Deliverables Key Decisions: Master Data Maintenance Workflow Approval Process 1/24/2012 6

7 Blueprint Workshop - Roles SAP Facilitator Anri du Toit Customer Facilitator Susan Perry Scribe OCM Leisa Wood Sheila Kearney A successful workshop is the result of interaction and participation! 1/24/2012 7

8 SAP Travel Management Functionality The Travel Management (FI-TV) component supports all processes in handling business trips. Its comprehensive functionality is integrated with Settlement Taxation and Payment processes. Travel Management enables you to Request, Plan and book trips, Create expense reports and Transfer expense results to other Business Function Areas. Travel Management Consists of the following subcomponents: Travel Request, Travel Planning and Travel Expenses. 1/24/2012 8

9 SAP Travel Management Functionality The subcomponents can be used flexibly to suit the State of Mississippi s needs: Travel Request Travel Planning Expense Report 1 X X X 2 X X 3 X X 4 X The Expense Report is the anchor component and can be used completely independently of the Travel Request and Travel Planning. 1/24/2012 9

10 HR Master Data The following Master Data records are used by the SAP Travel Management Module. Travel Subcomponent Infotype Description General 0000 Actions 0001 Organizational Assignment 0002 Person Related Data 0006 Addresses 0009 Bank Details Travel Expenses 0017 Travel Privileges ESS and Credit Card 0105 Communication (Subtypes 0001 and 0011) Additional 0027 Cost Distribution 1/24/

11 HR Master Data Infotype Description Reason needed 0000 Actions Expense Component 0001 Organizational Assignment Cost Assignment, WF 0002 Person Related Data Traveler Name 0006 Addresses Expense Component, Vendor MD 0009 Bank Details Vendor Master Data 0017 Travel Privileges Expense Component and/or alternative Cost Assignment 0105 Communication (Subtypes 0001 and 0011) System User Name and Credit Card number 0027 Cost Distribution Alternative Cost Assignment 1/24/

12 HR Master Data Every traveler who needs to use the Travel Expense Module for Reimbursement needs to have basic HR Master Data and an IT Travel Privileges Record: 1/24/

13 SAP Travel Management Cost Assignment Important Concept: Employee Master Cost Center is stored in IT0001 Organizational Assignment. If necessary it is possible to save an alternative Cost Center for Travel Specific Cost incurred in one of the following Infotypes: Infotype IT0027 (Subtype 02) IT0017 IT0027 (Subtype 01) Description Cost Distribution (Travel Expenses) Travel Privileges Cost Distribution (Wage/Salary) Important Concept: If no alternative Cost Assignment exist for the employee then the Cost Assignment from IT0001 Organizational Assignment will default in the Travel Request. 1/24/

14 SAP Travel Management Cost Assignment Important Concept: The Cost Assignment is determined as per the following flow diagram: 1/24/

15 SAP Travel Management - Credit Card Clearing Credit Card Clearing is a process for entering individual receipts in Travel Expense Accounting. This process can be used for any individual receipt (hotel invoice, restaurant bills etc) that was paid for using a credit card. The following types of card can be used: Personal Corporate Credit Card with Employee Liability and Payment Personal Corporate Credit Card with Corporate Liability and Payment Central Corporate Credit Card with Corporate Liability and Payment 1/24/

16 SAP Travel Management - Credit Card Clearing Before the Credit Card Clearing Functionality can be used fully; there are a number of internal and external prerequisites or settings that must be fulfilled: Credit Card Requirements: The travel expense accounting currency for the employee must correspond with the currency used for credit card settlement. The credit card supplier must provide the data in a standard format defined by SAP and the credit card companies. 1/24/

17 System Demo Traveler Enters Travel Expense 1/24/

18 SAP Travel Expense Entry After taking the trip, the traveler completes his or her travel expense report in ESS, including all necessary data and documents. The system applies all statutory and company-specific specifications stored in Customizing and checks the consistency of the entries against these specifications. This Roadmap explains the steps involved when Creating an Expense Report: 1/24/

19 SAP Travel Expense Entry The Trip Schema is used to determine the entry screen for employee trips: Example of potential Trip Schemas: - Out of State - In State - International Travel Request may be selected 1/24/

20 General Data Entry Screen The General Data screen in Travel Management allows the traveler to capture: Trip Start Date Trip End Date Destination Additional Destinations Reason for Trip Comment Advances Cost Assignment Per Diems Deductions Mileage Attachments 1/24/

21 General Data Entry Screen Additional Destinations The General Data screen in Travel Management allows the traveler to capture Additional Destinations: 1/24/

22 General Data Entry Screen Advances The General Data screen in Travel Management allows the traveler to capture Advances: 1/24/

23 General Data Entry Screen Cost Assignment The General Data screen in Travel Management allows the traveler to capture alternative Cost Assignment for the entire trip: The system can be configured to only allow certain Accounting Objects in the dropdown e.g. Cost Center, Order, WBS Element. 1/24/

24 General Data Entry Screen Mileage Details The General Data screen in Travel Management allows the traveler to capture Mileage Details: 1/24/

25 General Data Entry Screen Mileage Details The General Data screen in Travel Management allows the traveler to capture Mileage Details: The system will allow the user to select different classes of vehicle e.g. - State Vehicle - Personal Vehicle (fleet vehicle available) - Personal Vehicle (fleet vehicle not available). The associated rate for each class of vehicle will be stored in the system. The traveler will enter the total mileage traveled per each class of vehicle. The system will calculate the reimbursement rate automatically. Note: The SAP Standard solution does not calculate mileage traveled automatically. 1/24/

26 Receipts Data Entry screen The Receipts Data screen in Travel Management allows the traveler to capture: - Individual Receipts - Credit Card Receipts Examples of Individual Receipts: - Taxable Meals - Non-Taxable Meals - Lodging etc. 1/24/

27 Receipts Data Entry screen Individual Receipts are defined as per the State of Mississippi requirements. 1/24/

28 Review and Send Screen The Traveler Saves the Expense Report and Sends it for Approval 1/24/

29 Review the Expense process up to now Important Concept: The Trip has been captured in the System with the following Statuses: Approval Status Trip Completed Settlement Status To be Settled Note: The statuses of a trip is important because it controls the process flow in Travel Management. 1. The Traveler has signed in to the ESS Portal 2. The Traveler has accessed the Travel Management Component 3. The Traveler has elected to create an Expense Report The Traveler has entered General Trip Data The Traveler has entered Individual Receipts The Traveler has Reviewed his expense Report The Traveler Sends the Expense Report for approval. 1/24/

30 What happens Next? Workflow Approval The traveler's superior approves the travel plan. The superior is determined by the system automatically based on the maintained structural organization. 1/24/

31 SAP Travel Expense Approval The Superior of the Traveler receives the Workflow Item in the Universal Worklist: 1/24/

32 SAP Travel Expense Approval The Superior is able to see information about the Travel Expense Report at a glance: 1/24/

33 SAP Travel Expense Approval The Superior is able to display the PDF Expense Report for the Trip: 1/24/

34 SAP Travel Expense Approval The Superior Approves the Trip. Important Concept: The Trip has been approved in the System and now has the following Statuses: Approval Status Trip Approved Settlement Status To be Settled 1/24/

35 What Happens Next? The Trip must be settled in the system: The settlement of Trips in the system may be done manually or automatically. Important Concepts: The Trip is settled in the System and now has the following Statuses: Approval Status Trip Approved Settlement Status Settled A trip that has statuses Trip Approved and Settled will be included in the Posting Run to Financial Accounting. 1/24/

36 What Happens Next? The Trip is included in the Posting Run: The creation of a Posting Run in the system may be done manually or automatically. Important Concept: The Trip is included in the Posting Run and now has the following Statuses: Approval Status Trip Approved Settlement Status Transferred to FI Note: The Trip has not been Posted to Financial Accounting it was only included in the Posting Run. 1/24/

37 What Happens Next? The Posting Run is Transferred to Financial Accounting: The Posting of Posting Runs in the system may be done manually or automatically. Important Concepts: The Trip was posted to Financial Accounting and now still has the following Statuses: Approval Status Trip Approved Settlement Status Transferred to FI 1/24/

38 What Happens Next? The employee is reimbursed via Accounts Payable as per the predefined process for reimbursement. 1/24/

39 Accounts Payable Reimbursement In order to reimburse through Accounts Payable, each employee will need a Vendor Master Record. SAP Travel Management provides a program to create and maintain employee vendor data. Person related Vendor Records can be created and maintained based on the HR Master Data in SAP Personnel Management. The following Infotypes are required for the Program to be able to create and maintain Vendor Master Records: Infotype Description 0000 Actions 0001 Organizational Assignment 0002 Personal Data 0006 Subtype 1 Permanent Address 0006 Subtype 2 or 0 Bank Details 1/24/

40 SAP Travel Expense Workflow SAP Standard Workflow involves a One Step Approval Process. The employee Superior is determined via the Organizational Structure. The Superior has the following options when reviewing a trip: - Approve the Trip - Send back for correction - Reject the Trip 1/24/

41 SAP Travel Expense Workflow 1/24/

42 System Demo The Manager Approves the Expense Report The Expense report is settled in the system The Expense report is included in the Posting Run The Posting Run is transferred to Financial Accounting Show Vendor Record 1/24/

43 SAP Travel Management Roles The Following Standard Roles are available in SAP Travel Management Standard Role Traveler (SAP_FI_TV_TRAVELER) Travel Assistant (SAP_FI_TV_TRAVEL_ASSISTANT) Travel Administrator (SAP_FI_TV_ADMINISTRATOR) Approving Manager (SAP_FI_TV_MANAGER_GENERIC) Advance Payer (SAP_FI_TV_ADVANCE_PAYER) Travel Manager (SAP_FI_TV_TRAVEL_MANAGER) Use Employees with these standard roles can run the assigned transactions of Travel Management in SAP GUI. 1/24/

44 SAP Travel Management Roles The Following Standard Roles are available in SAP Travel Management Standard Role Traveler (SAP_FI_TV_WEB_TRAVELER) Travel Assistant (SAP_FI_TV_WEB_ASSISTANT) Approving Manager (SAP_FI_TV_WEB_APPROVER) Use The roles contain the necessary authorization profiles for running Web Dynpro ABAP-based applications for the Travel and Expenses ESS in SAP NetWeaver Portal. Employees with this role can run the work center for approving managers. 1/24/

45 SAP Travel Management Reporting The following Reports are available in SAP Travel Management: General trip data/trip totals Trip Receipts Trip receipts without General Data Cost Assignment for Trip Cost Assignment for Trip without General Data General trip data/totals/receipts/cost assignments Who is where? Search for trip destinations Search for receipts using maximum rate Reporting trip cost by periods 1/24/

46 SAP Travel Management Forms You can use the forms in Travel Management to display and print statements for the following applications: Travel Request Travel Plan Expense Reports PDF Forms in Travel Management: Technical Name FITP_REQUEST_FORM FITP_PLAN_FORM PTRV_EXPENSE_FORM PTRV_EES_FORM Use Form for Travel Requests Form for Travel Plans Expense Reports Express Expense Sheets Travel Management uses PDF-based forms by default. If you do not use PDF-based forms, you have the following alternatives: For Travel Requests and Travel Plans you can use the conventional HTML- based forms For Travel Expense statements, you can use the conventional ABAP list forms. 1/24/

47 SAP Travel Management Forms 1/24/

48 Integration with other Modules - Request When users specify estimated costs that are greater than zero in travel requests, the system creates a receipt for the estimated costs, which is forwarded as a commitment document to Funds Management. Note: After the trip takes place, the user needs to manually delete the automatically created receipt from the receipt buffer in the expense report. 1/24/

49 Integration with other Modules - Expense Upon completion of the Travel Expense Report the Commitment Item in Funds Management is released and an Actual Posting is created. 1/24/

50 Technical understanding of Expense Posting The Travel Expense module use expense types to capture amounts in expense reports: - Individual Expense types - Flat Rate Expense types 1/24/

51 Technical understanding of Expense Posting Expense types are connected to Wage Types in configuration: 1/24/

52 Technical Understanding of Expense Posting Wage Types are connected to Symbolic Accounts in configuration: 1/24/

53 SAP Travel Management Functionality Symbolic Accounts are linked to GL Accounts in configuration: 1/24/

54 Wrap-up Let s verify that we are on the same page Clarify any Strange Jargon Validate Parking Lot Items Record Key Decisions

55 Plus/Delta + s What worked well today? s What can we improve for future meetings and project activities? 1/24/

56 Questions 1/24/

57 Thank you! 1/24/

58 MAGIC Project WORKSHOP MINUTES/ HCM_TR_03 Online Self Service for Travel Expenses January 19 th, 2012 PROJECT IDENTIFICATION Project Name MAGIC CPI/Project Number Project Type (CBI, Implementation, CSS, Upgrade, Internal, other) Implementation Customer Name Customer Number Planned Start/Finish State of Mississippi SAP Customer Partner Project Sponsor Program Manager SAP Project Director Customer Project Director Partner Project Manager Bill Bevil Becky Thompson GENERAL INFORMATION Workshop Title Workshop Facilitators Process Owner Scribe HCM_TR_03 Online Self Service for Travel Expenses Anri du Toit, Susan Perry Christian Thomas/Kelly O Hey ATTENDEES Name/Agency Angela Tyler DFA Milo Crabtree DFA/OPTFM David Allard MDA Pam Hinkle MDA J L Schynso SAP Reggie Welch DFA Carlton Luckey DFA/MMRS Alison Brown MDOT Beverly Hinson DFA/MMRS Sandra Peaches DFA/MMRS Lance Fulcher DFA/OPTFM Ross Campbell DFA/OPTFM Laurie Pierce DFA/OPTFM Sheila Kearney STA Leisa Wood SAP Aleisha Caldwell MDOT Loretta Sebren DFA Lynn Cummings DES Margaret Jordan DFA

59 SUMMARY OF THE MEETING (SAP) Gave introductions, presented workshop guiding principles, objectives, and agenda Presented different business services that are enabled with these travel management functionalities: Travel Request, Travel Planning, Expense report Stepped through the standard SAP travel management process chain Reviewed the concept of Infotypes and how they function within SAP; relating objects and attributing information and to system objects Stepped through basic travel management relevant Infotypes: 0000 Actions,0001 Org Assignment,,0002 Personal Data,0006 Address,0009 Bank Details, 0017 Travel Privileges *Necessary for any piece of travel functionality), 0105 (Communication),0027 (Cost Distribution) REFERENCE DOCUMENTS FOR DETAILS REFER TO THE FOLLOWING BUSINESS PROCESS DESIGN DOCUMENT Travel Planning: 0470, 0471, 0472, 0473, 0475 Overviewed the IT0017 screen and discussed how it allows for travel privileges to be specified: Groupings, Trips, Travel Costs, Company Code Changes, Assignments IT0017 used for permanent change to cost center. Can create IT0017 without cost center, system will look at IT0001. Reviewed the concept of cost assignment and how infotype 0001 integrates with an employee s master data to default in relevant values. Additional and alternative cost travel assignment is assigned in IT0017 IT0027 subtypes 02 and 01 can be used to assign additional cost centers as well Travel Management Explained Credit Card Clearing and discussed corporate cards. BTA is assigned to one agency and multiple users have access. Each agency has own BTA. BTA used for air fare or railroad travel. Presented system demo: Create Travel Expense - Logged into NetWeaver portal - Accessed travel and expenses menu/page and explained different services that can be presented to an employee: My Trips, My Employees, Create Travel Request, Create Travel Plan, Create Expense Report, Express Expense Sheet, Route Planning, My Travel Profile, Unlock Personnel Number - Select previous travel request and create expense report. 2

60 SUMMARY OF THE MEETING (SAP) General Data Entry Screen fields: Trip Start Date Trip End Date Destination Additional Destinations ( can enter multiple) Reason for Trip Comment Advances - Display only Cost Assignment Per Diems Deductions Mileage Attachments REFERENCE DOCUMENTS FOR DETAILS REFER TO THE FOLLOWING BUSINESS PROCESS DESIGN DOCUMENT Advances: This should be a Display only field. Mileage section Mileage reimbursement rate follows rate published by GSA not IRS rate. 51Centers per mile. If state vehicle then only 19 centers per mile. Automatic calculation would need agreement with content provider. Rate - Employee enters the vehicle class which is tied to a rate. Can enter more than one destination/mileage per trip. Process would be to enter total miles. Travel approver verifies details and mileage. Manual process to check mileage between two locations. Expense Types are customizable. Will be expense types from legacy or plan to use in future. Trip Schema is used to determine the entry screen for employee trips. Trip Schemas: Out of State In State International Taxable Travel (Add this Schema) Additional Destinations have ability to add the address. Advances Screen - This will be display only. Mileage Details May want to use to track vehicles. Baggage Weight can hide field. Receipts Data Entry Screen Receipts Data screen Individual receipts taxable meals expense this is done every time payroll is ran. 3

61 SUMMARY OF THE MEETING (SAP) Same day travel with a meal is taxable. Legacy has a Code for payroll to pick up amount as a taxable reimbursement. Trip status controls process flow in Travel Management regarding expense reports Trip approved to be settled. What is settling? Posting run is created and settlement status is Transferred to FI. Trip is now transferred to FI and employee is reimbursed via Accounts Payable as per the predefined process Additional Information / Advances field: Field needs to be display only, no edits. Mileage calculation will not need 3 rd party content agreement. Google maps not needed to calculate. American Express Interface PERNR is needed as unique identifier. Travel Schema add additional schema for Taxable Travel Mileage Details May want to use to track vehicles. Baggage Weight can hide field. Taxable meals expense is calculated every time payroll is ran. Same day travel with a meal is taxable. Code tells payroll to pick up amount as a taxable reimbursement. Additional expense type as taxable meal type. For the creation of a prior to trip expense (PTE), a travel request/authorization must be approved and trip number generated. The trip number will then be used to identify PTE. Accounts payable reimbursement Infotypes required (0000,0001,0002,0006 Subtype 1, 0006 Subtype 2 or 0 REFERENCE DOCUMENTS FOR DETAILS REFER TO THE FOLLOWING BUSINESS PROCESS DESIGN DOCUMENT Stepped through and reviewed travel expense workflow and functionalities that allow for superior determinaiton and workflow and options available to supervisors Security Concepts regarding SAP Travel Management Roles Standard Role Traveler Travel Assistant Travel Administrator Approving Manager Advance Payer Travel Manager Use Employees with these standard roles can run the assigned transactions of Travel Management in SAP GUI Question: Can a person have multiple roles? Yes. Presented an overview of SAP Travel Management Standard Reports: - General trip data 4

62 SUMMARY OF THE MEETING (SAP) - Trip Receipts - Trip receipts without General Data - Cost Assignment for Trip - Cost Assignment for Trip Without General Data - General trip data/totals/receipts/cost assignments - Location of employee - Receipt Search Technical understanding of Expense Posting: - Individual Expense types - Flat Rate Expense types REFERENCE DOCUMENTS FOR DETAILS REFER TO THE FOLLOWING BUSINESS PROCESS DESIGN DOCUMENT *With symbolic accounts, relationships can be n wage types to 1 symbolic *With GL accounts relationships can be n symbolic accounts to one GL Examples: Expense Type (ZHOT) -> Wage Type (9HOT)->Symbolic Account ->GL Account Expense Type (ZCAR)-> Wage Type (9CAR)->Symbolic Accounts->GL Account Current state Per Diem is not a true Per Diem and consists of three different scenarios that are all based on agency and not region traveled to: 1. Spending limit meal allowance. 2. Per Diem entitled to keep all Per Diem whether spent or not 3. Per Diem and Meal Allowance in the case of Board Members or Wildlife *Per Diems for board members are taxable and must show up on is used because some board members are not State Employees. Currently they are specified as contract workers and assigned a WIN in SPAHRS Donna MacFarland is relevant business owner for 1099 info and per diems *Meal Allowance should use table to calculate amount based on region traveled to. This is a limit and not an amount given to an employee. It is a constraint/rule that must then require entry of actual expenses. Question: Should employee specify/enter per diem as a travel expense on the receipts entry screen instead of automatic calculation by region? Yes. Advance Types Definition - Employee is allowed only two advances. After 10 days after the month of travel amount advanced must be returned 5

63 SUMMARY OF THE MEETING (SAP) REFERENCE DOCUMENTS FOR DETAILS REFER TO THE FOLLOWING BUSINESS PROCESS DESIGN DOCUMENT KEY DECISIONS ANSWERED (SAP/DISTRIBUTE AS MINUTES) Additional Information / Advances field: Field needs to be displayed only, no edits Mileage calculation will not need 3 rd party content agreement. Google maps not needed to calculate. REFERENCE DOCUMENTS FOR DETAILS REFER TO THE FOLLOWING KEY DECISION DOCUMENT American Express Interface: PERNR is needed as unique identifier Travel Schema : add additional schema for Taxable Travel Mileage Details May want to use to track vehicles. Baggage Weight can hide field Taxable meals expense is calculated every time payroll is run. Same day travel with a meal is taxable. Code tells payroll to pick up amount as a taxable reimbursement. Additional expense type as taxable meal type. For the creation of a prior to trip expense (PTE), a travel request/authorization must be approved and trip number generated. The trip number will then be used to identyify PTE. ID OCM IMPACT IDENTIFIED (STATE/DISTRIBUTE AS MINUTES) AREA IMPACTED ID ACTION/PARKING LOT ITEM (SAP) OWNER DUE DATE PL-01 Current State Per Diem is not a standard Per Diem and consists Anri Du Toit 6

64 ID ACTION/PARKING LOT ITEM (SAP) OWNER DUE DATE of three different scenarios: 1. Spending limit meal allowance. 2. Per Diem entitled to keep all Per Diem whether spent or not 3. Per Diem and Meal Allowance in the case of Board Members or Wildlife *Per Diems for board members are taxable and must show up on is used because some board members are not State Employees. Currently they are specified as contract workers and assigned a WIN in SPAHRS Donna MacFarland is relevant business owner for 1099 info and per diems *Meal Allowance is desired use table to calculate amount based on region traveled to. This is a limit and not an amount given to an employee. It is a constraint/rule that must then require entry of actual expenses. PL-02 PL-03 AI-01 Further investigation is needed to determine how to expense meals or Per Diems. Clarify Travel Management requirements from RTM with STA that business owners present in the meeting do not have succifient background or information to give a definitive answer or clarificationn State workers are paid through SPAHRS and use a W-2 whereas independent contractors are paid through SAAS and use a1099. Find out how contractor master data will be entered and maintained in HCM and see if there is a process to accommodate Travel Request/Expense management. If not, flag as a GAP For the American Express Interface a PERNR is needed as unique identifier. Initiate interface negotiations with AmEx. Anri Du Toit Anri Du Toit Milo Crabtree/Anri Du Toit/Carlton Luckey ID GAPS IDENTIFIED (SAP/DISTRIBUTE AS MINUTES) OWNER DUE DATE

65 ID GAPS IDENTIFIED (SAP/DISTRIBUTE AS MINUTES) OWNER DUE DATE