ivue Consumer Information System

Transcription

1 ivue Consumer Information System ivue Consumer Information System is designed to help today s utility enterprises use powerful information to increase business results by improving productivity, reducing costs, streamlining operations and enhancing customer service. An integrated suite of applications, ivue CIS allows you to quickly and easily perform a full range of billing, marketing and other business-management functions. ivue Consumer Information System (ivue CIS) makes it easy for you to access and view powerful, timely information you need to provide outstanding customer service. Whether it s allowing you to research a billing issue, review historical usage, respond to requests for connects or disconnects, or analyze rate changes, ivue CIS quickly provides all the details you need for fast decision making and high-quality customer service. Built using the latest technology, tools, processes and design techniques, ivue CIS provides you with greater efficiency, speed and flexibility. The customercentric design and rich graphical user interface (GUI) helps you streamline business processes and reduce duplication of entry, which allows your employees to be more efficient and responsive to customer needs. ivue Consumer Information System for utility companies include: ivue Contact Tracking ivue Cash Register ivue CIS Billing ivue Equipment Records ivue Service Orders Work Management ivue Consumer Self Service and E-Bill ivue Delinquent Collections Flexible, affordable and multi-platform compatible; ivue CIS is designed to work the way you work, and features a single point of data entry, integration among applications and unparalleled ease of use. ivue CIS is scalable to fit the needs of every utility large or small. You can easily implement the features you need now and add new features as your needs or markets change.

2 Product Benefits ivue CIS is designed to help your organization: Provide high-quality customer service. With ivue CIS, online research has never been easier. You can quickly and efficiently review unlimited billing history, transaction history, equipment and location management history, credit history and test history. All reports may be archived to optical storage for future use. Whether you bill once a month or on multiple cycles, comprehensive reports are available for daily activity and month-end. A fiscal Month End option even allows for summaries at times other than the actual month-end. Increase efficiency and responsiveness. Complete integration between ivue CIS and other products, such as ivue Accounting and Business Solutions (ivue ABS) and ivue Engineering and Operations (ivue E&O), allows you to provide fast, efficient service to your customers. You can view a customer s account status, billing and payment history, diversified services used, view scheduled tasks, check inventory levels, see capital credit allocations and check service orders. Streamline business processes. ivue CIS integrates with more than 125 third-party packages, which allows you to increase efficiency and streamline business processes. Integration points include Automated Meter Reading (TWACS, Turtle, Cannon, etc.), Offsite Meter Reading (Itron, Radix, etc.), Remittance/Lockbox Payments processing, Meter and Transformer Inventory additions, Meter Test boards, Phone Notification and Electronic Data Interface (EDI). Help Screens in ivue CIS contain a wealth of information to help you make the most of the information within the application. In addition, comprehensive How-To help provides you with step by step assistance to complete your daily tasks. Improve access to information. With dozens of standard inquiries as well as user-defined advanced inquiry capability, reporting options using Crystal Reports, and the ability to design customer inquiry and reports, ivue CIS provides the information you need in the format that s most useful to you. Enhance customer service. ivue CIS allows you to easily track billing for multiple diversified services, including deregulated services. You can use one system to track and maintain separate rates and billing parameters for each type of service billed. Adapt to your unique needs. With ivue CIS, you have the power to define and create open fields to suit your specific information needs. And with ivue s support of an unlimited number of open fields, you can identify the field label and type of information you d like to capture, such as date, yes/no, numeric amount or alphanumeric information. As a user-defined feature, you can also configure the field length, Help, ToolTips, order of sequence and whether the field is required. In addition, you can predefine a set of values to validate and ensure accuracy of your data collection.

3 Product Functionality ivue CIS provides a wealth of powerful tools that allow you to track customer interactions, increase service levels, effectively manage work, payments and collections and much more. ivue Contact Tracking Record and track contact with customers and non-customers, eliminating messy, time-consuming manual phone and customer contact logs. Each contact event tracks the initiator, date, time, elapsed time, and specific remarks and/ or solutions. Develop questionnaires for specific contact reasons to provide consistency of data collection and ensure powerful information for follow-up activities. Workflow may be used to enhance the Contact Tracking. Utility defined-contact types Utility defined-contact reasons Unique questionnaires by contact reason Contact for customers and non-customers Flag contacts for follow-up and assigning responsibility Alerts appear for responsible party Work Management used to drive to other customer care processes Link contact events to provide a complete tracking of activity ivue Contact Tracking allows you to quickly document your contacts with customers. Using questionnaires tied to contact reasons allows for consistent collection of information. ivue Cash Register Manage payment collections for standalone and/or integrated module posting activities. With ivue Cash Register you can efficiently administer, track and report activity for multiple deposit groups made up of one or more cash drawers. Individual cash drawer controls, user security and balancing Utility-defined payment activities and modes of payment Activity alerts including cash drawer cash minimums to maximum limits exceeded, credit rating and notes Preliminary and final-deposit reporting Fully automated inter-divisionalized entries Optional equipment interfaces for scanning devices, receipt/ endorsement printers and physical cash drawers Using ivue Cash Register, cashiers can easily post payments for multiple accounts and / or services with a single transaction.

4 ivue CIS Billing Accurate and flexible billing is an essential component of quality customer service. ivue CIS Billing allows you to quickly and efficiently track a wide variety of customer billing-related processes. You can also automate payments using E-Bill Presentment/Payment software, allowing for credit card, debit card or check payments, including Remittance and Lockbox interfacing. Multiple deposits available at the service, meter or device level Memberships and voting codes Aid to construction (billing and refundable) Accounts Receivable Delinquencies (including event-driven credit history) Uncollectible (bad debt) Payment Assistance Payment Arrangements Miscellaneous Charges Unlimited history related to billing, transactions, equipment, location and credit View Bill Account Billing, including primary metered services, line-retention minimums, contract minimums, KVAR services, Net Metering, Ratcheted and Time Of Use and much more Using ivue CIS, easily view Unlimited Billing History, accessing past charges, readings, usage and revenue as well as the associated bill print. ivue Equipment Records Easily view records and history related to your equipment. Serialized inventory is available for meters, transformers, load controllers, devices, other distribution equipment such as sectionalizers, current transformers, potential transformers, substation transformers, capacitors, oil switches, regulators, reclosers, relays, fuses and switches. Full inventory information Utility-defined open fields Associated location information and history Meters include AMR information Import of meter inventory from vendors Full test history for all equipment Using ivue Equipment Records, you can easily view every activity that has taken place at a location.

5 ivue Service Orders Full service order functionality is a requirement for every utility s daily work. From the initial contact to the completion of a new service, you can use ivue Service Orders to efficiently track progress, costs, responsibilities, dates and other key information. Unlimited utility-defined service order types Customized to the unique business practices of your utility Full integration to CIS Billing for disconnects, connects, meter exchanges, device installations and other maintenance needs Integration to work orders Scheduling and assignments of tasks Workflow may include seamless printing of utility forms such as agreements for service and letters of credit Work Management Having the ability to manage employee workloads and resource allocations is critical. ivue Work Management allows you to control screen flow and assign and schedule tasks to your entire organization, including those in the field. Task assignments are visible using the Work Queue, NISC SmartTrack and Mobile WorkForce. Using ivue Service Orders, easily track and view the status of a service order using Service Order Workflow. Job progress is visible for everyone in the company to allow for quick response to customer inquiries Fully customizable to Utility business processes Tasks may be assigned and scheduled Work Queue is available to provide visibility of all tasks SmartTrack provides the ability to manage workloads using dragand-drop technologies, making scheduling and assigning tasks simple Fully integrated throughout the ivue CIS Billing and ivue CIS Contact Tracking modules Instead of always dispatching work through a manual paper trail, simply create an assignment in NISC SmartTrack(TM) and Work Management will notify the Mobile WorkForce user to complete the task ivue Consumer Self-Service and E-Bill This electronic bill presentment and payment solution allows a live presentation of billing information. Consumer Self-Service puts your customers in control of ordering, changing and paying for services over the Internet. And unlike other electronic-billing solutions that merely copy data for presentation, showing a snapshot view of payment information that s only as current as the last update, ivue E-Bill allows posting of payment and adjustments that can be viewed on the internet in real-time. Customer notification for bills and delinquent notices Pay bills by credit card or bank account draft View billing history View payment history View billing statements Average and monthly graphs available

6 Request service such as connects, disconnects, address changes and more Review service request and outage history Integrated with ivue CIS Contact Tracking and ivue CIS Billing ivue Delinquent Collections ivue Delinquent Collections streamlines and places you in control of the collections process. This powerful tool allows for seamless notification of payments and arrangements by collections coordinators and easy printing of paper service orders. Readings and payments are automatically posted when tasks are updated. Complete integration with ivue Mobile Workforce Payments and readings posted directly without interference by office personnel Payments and arrangements notification available by alert or Simplifies completion of final disconnects ivue Accounts Receivable by Service This application allows you to track billing for a wide range of diversified services, including electricity, natural gas, propane, security services, pagers, internet, water, sewer and more. Using ivue Delinquent Collections, you can create orders to Cutoff/Collect in batch. Also use the interface to Google Maps to view the location. Single statement for all services Deregulated billing with EDI interfaces Visibility into all services a customer receives ivue Alerts for Outage and Other Priorities Use this powerful application to stay on top of critical accounts, customers, locations or equipment. Alerts notify you of certain conditions that apply to an account, customer, location or equipment in question and are automatically triggered when certain conditions are met. Cash Only Account ivue Outage Management System Medical Necessity Outage Priorities Open Service Orders Open Contact Tracking Events Payment Assistance Payment Arrangements Uncollectible Account Load Management Aid To Construction DNP (Disconnected for Non-Payment) Cutoff List Notes Key Customer Installment Loans Resource Task Alerts Alerts are designed to notify you of certain conditions related to specific accounts, customers, locations or equipment. After receiving an alert, you can quickly move to the appropriate screen by clicking on the related hyperlink.

7 Product Features Features of ivue CIS include: Full real-time integration to ivue products such as Mobile Workforce, Outage Management System, Automated Mailroom Services, General Ledger, Point of Sale, Cash Register, Installment Loans, Work Orders and E-Bill. Integration also extends to thirdparty packages that cover Automated Meter Reading (TWACS, Turtle, Cannon, etc.), Off-Site Meter Reading (Itron, Radix, etc.), Remittance/Lockbox Payments processing, Meter and Transformer Inventory additions, Meter Test boards, Phone Notification, Electronic Data Interface (EDI) and more. Intuitive graphical design allows you to easily navigate using the left navigation menu. Users can create their own personal menu using My Favorites and use other navigation tools, such as Find Field, Jump Button, Hyperlinks, Related Button, Back and Forward buttons and Hot Keys. Inquiry and Maintenance screens are combined for ease of use. Unlimited user-defined open fields allow you to easily set up fields for your specific use. You can also create rules that ensure that valid values are entered, ensuring consistency and preventing incorrect data from being entered. ivue CIS customer-centric design allows visibility for all accounts held by a customer. Totals lines reflect the amount owed by customers, no matter how many accounts they have. A powerful query builder allows you to create simple and fast data queries that can be organized and sorted to your specifications and dropped into a third-party spreadsheet without having to involve your technical staff. Ability to see unlimited history and view that history by monthly billing, transactions, equipment and location. Full equipment inventories are available for meter, transformers, devices, load controls and other distribution equipment. Additional Information Find out more about ivue Consumer Information System. CALL VISIT [email protected] or [email protected]

8 Lake Saint Louis, Missouri Mandan, North Dakota ( )