Online Learning Annual Review

Transcription

1 Online Learning Annual Review Online Learning Annual Review for

2 Online Learning Annual Review Executive Summary Online Learning experienced modest growth during the academic year. As overall CCAC enrollment declined, the percentage of online learning enrollment increased. Per semester, 39.5% of CCAC students took at least one Internet course. Requests for technical support continued to decrease. This decrease can be attributed to the two-week on-campus faculty consultation sessions, the internal training and experience of the support staff, and installing small incremental updates to Blackboard on an annual basis. During this period, systems for overcoming barriers to remote online students were implemented (e.g,. remote placement testing, online advising, online orientation). Summary of Statistics for Internet course student registrations grew by 2.4% and headcount increased by 1.1%. Overall, CCAC registrations fell by 8.5% and the headcount was down 6.5% [page 2] Internet courses comprise 21.1% of CCAC registrations and 39.5% of CCAC total headcount [page 2] The number of Internet sections plateaued at 973 [page 3] The average class size of Internet Courses grew to 24.9 students/class [page 4] Served diverse geographical areas (16.9% are not county residents) [page 4] Responded to over 4,200 online learning and Blackboard support requests [page 6] Facilitated professional development for faculty and staff with 225 consultations and Personal Learning sessions and 7 workshops [page 6] Allegheny Campus Testing Center processed over 1,900 proctored exams. The Testing Center closed [page 6] Updated Blackboard from version 9.1 Service Pack 9 to Service Pack 14 [page 7] Eight degrees & seven certificates are available entirely online [page 7] Summary of Recommendations [page 8] Create online Blackboard introductory training for faculty Review and align Online Learning s procedures with Middle States guidelines Upgrade to new Blackboard Service Pack (October 2014 Release) Send Online Learning staff to Quality Matters training Integrate Blackboard with the Portal and Ellucian Colleague Online Learning Annual Review for [Page 1]

3 Online Learning Statistics Internet Course Registrations and Headcount Increased Overall Internet course registrations grew by 2.4%. ( : 23,672; : 24,230). Internet courses are 21.1% of total CCAC registrations (see figure below). Registrations is the measure recommended by Planning & Institutional Research for measuring growth. Internet course registrations were 21.1% of CCAC registrations 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% Internet Course Registrations as % of CCAC 18.8% 17.5% 15.5% 16.2% 21.1% Internet course headcount was 39.5% of total CCAC headcount Overall Internet course headcount increased by 1.1%. ( : 11,175; : 11,299). Overall headcount for the College dropped by 6.5% during this period. 39.5% CCAC students take at least one online course (see figure below). 40.0% 30.0% 20.0% 10.0% Internet Course Headcount as % of CCAC 32.1% 33.3% 34.8% 36.6% 39.5% 0.0% Campus specific data and demographics are located in the appendix. Online Learning Annual Review for [Page 2]

4 Online Learning Statistics Internet Courses Registrations Grew, Flat for Hybrid Courses, and Telecourses Show Decline Online Learning courses, including Internet courses, Hybrid courses, and Telecourses (DVD courses), comprised 23.8% of the CCAC s total registrations. 21.1% of CCAC registrations were for Internet courses, 2.7% for Hybrid courses, and 0.03% for Telecourses. Over the past five years, Internet course registrations have grown, Hybrid courses were relatively flat, and Telecourse growth has seen a steady decline (see figure below). 25.0% OL Registrations as % of CCAC 20.0% Online Learning registrations were 23.8% of CCAC s total registrations 15.0% 10.0% 5.0% 0.0% Telecourses Hybrid Internet Online Learning sections were 18.3% of the CCAC total Over the past three years, the number of Internet sections has plateaued ( : 973; : 973); however, the percentage of Internet sections to the CCAC total increased to 18.3%. 20.0% 18.0% 16.0% 14.0% 12.0% 10.0% 8.0% 6.0% 4.0% 2.0% 0.0% OL Sections as % of CCAC Telecourses Hybrid Internet Online Learning Annual Review for [Page 3]

5 Online Learning Statistics OL Average Class Size Exceeds Traditional and Hybrid Class Size The average class size for online learning sections was larger when compared to all CCAC classes. Internet course average class size was 24.9 students, Hybrid courses had a class size of 17.3, Telecourses had a class size of 15.5, whereas CCAC sections overall had a class size of 18.2 students. Overall CCAC average class size has remained in the 18 to 19.2 range over the past five years (see figure below). Average Class Size by Course Type Average 25.0 Internet class size was 24.9, 20.0 CCAC Overall for CCAC classes overall it was Internet Hybrid Telecourses Diverse Geographical Regions and Areas Served While Online Learning classes at CCAC primarily served residents of Allegheny County, they also attracted students from other counties and states. Non-Allegheny County Internet course students comprised 16.9% of the total student enrollment (see table below). 16.9% of Internet course students were not residents of Allegheny County % Enrollment Allegheny County Residents 83.1% Counties without CC* 9.0% Counties with CC* 4.6% Out of State 3.0% New to Region 0.3% *CC: Community College Online Learning Annual Review for [Page 4]

6 Online Learning Statistics Internet Course Demographics More Internet course students are female (Internet: 64%, CCAC overall: 57%). Internet students also tend be older and a majority chose white as their racial category. See pages for detailed demographics. Gender - Internet Course Gender - CCAC Unk 1% Male 35% Unk 1% Male 42% Female 64% Female 57% Male Female Unk Male Female Unk Race Breakdown in Internet Courses [VALUE]% [PERCENTAGE] Unk 2% 1% [PERCENTAGE] Asian [PERCENTAGE] African American [PERCENTAGE] White White African American Asian Hispanic American Indian Two or more races Unk Online Learning Annual Review for [Page 5]

7 Online Learning Satisfied over 4,200 requests for technical support Online Learning and Blackboard Support for Students and Faculty Support staff (ITS Service Desk and OL Support) responded to over 4,281 online learning related support requests during the academic year. This is a decrease of 11% over the previous year ( : 4,801; : 4,281). There were 2,571 student requests for support related to Blackboard and other technical issues. Access to their online courses was the most common issue (e.g., login and password issues, instructor has not made course available, not enrolled in Blackboard). There were 1,072 faculty, staff, and administrator requests for support were addressed with the most common issues dealing with course content management (638 entries were not categorized into a user group). The reduction in the number of support requests during the past two years can be attributed to quality service, faculty consultations during the first two weeks of the fall and spring semesters, and small annual updates to Blackboard. Satisfaction with Online Learning support requests was an average of 4.6 on a 5 point scale based on 161 random surveys. The ITS Service Desk and the Online Learning Support Team should be acknowledged for their high qualtiy of service. Faculty Professional Development Offered seven workshops and over 225 one-to-one sessions for faculty using Blackboard OL Center staff worked independently and in cooperation with the Faculty Professional Development Committee to provide training and support activities for faculty and staff. These OL Center and Professional Committee events included one-on-one training and support as well as workshops, presentations, and product demonstrations. Seven workshops were offered. 118 Blackboard consultation sessions were held with faculty as part of our Blackboard Consultation Sessions during the first two weeks of the fall and spring semesters. 107 scheduled Personal Learning Sessions supported faculty in addition to the two week on-campus consultation sessions. These sessions involved meeting faculty to discuss topics specific to their needs with respect to Blackboard or to develop skills for teaching online. The Online Learning Center continued its support for the Professional Development Committee by having the OLC Director and Instructional Technologist serve as members. Representatives from Blackboard presented at the Summer Faculty Institute. The Professional Development Committee was discontinued during summer Human Resources now oversees College professional development. The Allegheny Campus Testing Center administered over 1,900 proctored exams Proctored Testing During the academic year, the Allegheny Campus Testing Center administered 1,938 proctored exams, a 12% decrease from the previous academic year (2,191 proctored tests in ). Eight CCAC BIO Waiver exams and 88 non- CCAC tests were proctored at the Testing Center. See the appendix for specific OL Testing Center statistics. The Allegheny Campus Testing Center closed in summer, 2014; on-campus testing is now administered by the campus Learning Centers. Online Learning Annual Review for [Page 6]

8 Online Learning Removed Barriers to Online Learning Students Barriers to CCAC students who are truly at a distance were reduced by: Implementing remote COMPASS placement testing Implementing online advising Implementing online orientations Offering Oral Communications sections online Upgraded to New Blackboard Service Pack An update from Blackboard 9.1 Service Pack 9 to Service Pack 14 took place between the 2014 Spring and Summer sessions. Faculty volunteers, Online Learning staff, ITS server administrators, and ITS support staff tested the upgrade before it was installed. The update helped us avoid browser compatibility issues with CCAC s Service Pack 9. The installation went smoothly and the service outage was ended ahead of schedule. Updated Online Learning Orientation, Student Handbook, and Student Communications Improved student success for online learning students by redesigning and expanding the OL Orientation module and redesigning the OL Student Handbook. The reduction in early dropout in Internet courses can be partially attributed to the improved Online Learning Orientation modules and handbook, plus the implementation of the mandatory Student Orientation. Student communications, including flyers, letters, web content, and s were reviewed and updated. Oral Communications Offered as an Online Course For the first time (Summer 2014), Oral Communications (SPH-101) was offered as an Internet course. As a result, eight Associate Degrees became available totally online. Associates Degrees Available Online Accounting Accounting Specialist Administrative Assistant Business Management (all options) Computer Forensics Computer Information Systems Information Technology Support Software Development Online Learning Annual Review for [Page 7]

9 Online Learning Recommendations Create Online Blackboard Introductory Training for Faculty Create a Blackboard course for faculty wanting to learn the basics of Blackboard. Once instructors complete the training they will be prepared to request Blackboard course sites for sections they teach, add/create course outlines, add course content, organize content, add course announcements, and use the online grade book. Continued focus on improving the student and faculty online learning experience Review and Align Online Learning s Procedures with Standards from Middle States Middle States compiled a list of its guidelines for Distance Learning programs. At this time, we will not use the new standards since we will be evaluated using the old standards. Existing procedures will be aligned with the guidelines whenever possible. Upgrade to New Blackboard Service Pack In order to stay up to date and avoid browser compatibility issues with CCAC s current version of Blackboard (9.1 Service Pack 14), an upgrade to the April, 2014 release is scheduled to take place between the 2015 Spring and Summer sessions (noon May 13 (Wednesday) to midnight May 17 (Sunday)). Faculty will be invited to test the upgrade before it is installed. The new version will allow faculty to see the course from the student s perspective, integrate SafeAssign seamlessly with Blackboard Assignments, and allow instructors to shift content and tool dates. Send Online Learning Staff to Quality Matters Training Quality Matters is a leader in quality assurance for online education. The Quality Matters system is based on a best practices rubric which can be used to improve online courses, develop training, and improve online academic support. Begin Blackboard Integration with the Portal and Ellucian Colleague Support the Blackboard/Portal integration process to allow students and faculty to access their Blackboard courses directly from the Portal. Also, support automation of the course enrollment and student drop processes in Blackboard; support transfer of midterm and final grades directly from the Blackboard Grade Book to Colleague. Special Thanks Those Who Supplied Statistics for This Report Planning & Institutional Research (especially Brent Myers and Lucy Wang), Information Technology Services (especially Stacey Silvis), Bob Russo of the Allegheny Campus Testing Center, and the Online Learning Center staff should be commended for contributing data used in this report. The Assessment & Research Subcommittee and Marketing provided support and advice during the production of this report. Online Learning Annual Review for [Page 8]

10 Appendices Academic Year Internet Course Enrollment by Campus # % # % # % # % # % Internet Courses and Percentage of CCAC Credits 66, % 68, % 72, % 73, % 75, % Registrations 21, % 22, % 23, % 23, % 24, % Headcount 10, % 10, % 11, % 11, % 11, % Internet Course Enrollment by Campus # % # % # % # % # % Credits Allegheny 22, % 23, % 24, % 24, % 23, % Boyce 16, % 17, % 18, % 18, % 19, % North 16, % 16, % 17, % 18, % 19, % South 10, % 11, % 11, % 11, % 12, % Registrations Allegheny 7, % 7, % 8, % 8, % 7, % Boyce 5, % 5, % 5, % 6, % 6, % North 5, % 5, % 5, % 6, % 6, % South 3, % 3, % 3, % 3, % 4, % Headcount Allegheny 5, % 5, % 5, % 5, % 5, % Boyce 3, % 4, % 4, % 4, % 4, % North 3, % 3, % 4, % 4, % 4, % South 2, % 2, % 2, % 2, % 3, % *Percentage is an Internet Course proportion in relation to a whole college and campuses. Online Learning Annual Review for [Page 9]

11 Gender/Race Demographics by College and Internet Courses by Academic Year # % # % # % # % # % CCAC Overall Male 13, % 13, % 13, % 12, % 16, % Female 18, % 18, % 18, % 17, % 12, % Unknown % % % % % 32,911 32,938 32,163 30,554 28,581 America Indian/ Alaskan Native % % % % % Asian % % % % % Black or African American, non-hispanic 4, % 5, % 5, % 5, % 4, % Hispanic % % % % % Native Hawaiian or Pacific Islander % % % % % White, non-hispanic 21, % 21, % 20, % 18, % 17, % Two or more races % % % % % Nonresident Alien % % % % % Race and ethnicity unknown 5, % 4, % 5, % 5, % 4, % 32,911 32,938 32,163 30,554 28, # % # % # % # % # % Internet Courses Male 3, % 3, % 3, % 3, % 3, % Female 6, % 7, % 7, % 7, % 7, % Unknown % % % % % 10,576 10,960 11,185 11,175 11,299 America Indian/ Alaskan Native % % % % % Asian % % % % % Black or African American, non-hispanic 1, % 1, % 1, % 1, % 1, % Hispanic % % % % % Native Hawaiian or Pacific Islander 3 0.0% 8 0.1% % % % White, non-hispanic 7, % 7, % 7, % 7, % 7, % Two or more races % % % % % Nonresident Alien % % % 9 0.1% % Race and ethnicity unknown 1, % 1, % 1, % 2, % 1, % 10,576 10,960 11,185 11,175 11,299 Online Learning Annual Review for [Page 10]

12 Age Demographics by College and Internet Courses by Academic Year CCAC Overall Age Range # % # % # % # % # % Under % % % % % % % % 2, % 5, % % 3, % 6, % 6, % 5, % , % 10, % 8, % 6, % 4, % , % 7, % 6, % 5, % 4, % , % 4, % 3, % 3, % 2, % , % 2, % 2, % 1, % 1, % , % 2, % 2, % 2, % 2, % , % 2, % 1, % 1, % 1, % Over % % % % % 32,746 32,776 32,028 30,478 28,515 Internet Courses Age Range # % # % # % # % # % Under % 7 0.1% % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % 1126 % % % % % % % % % Over % % % % % 10, ,909 11,147 11,145 11,272 Online Learning Annual Review for [Page 11]

13 Gender/Race student count (previous page) is not equivalent to Age Range student count (current page) because the system does not have every birth date on file. Online Learning Annual Review for [Page 12]

14 Registrations by College and Modes of Online Learning by Academic Year CCAC # % # % # % # % # % SS 4,616 4,724 4,152 3,570 3,666 FA 58,289 60,692 59,316 55,836 51,190 SP 59,082 56,959 55,389 52,168 46,822 FS 16,390 15,377 15,147 14,137 13, , , , , ,982 Online Learning SS % % % % % FA 8, % 9, % 10, % 10, % 9, % SP 9, % 10, % 10, % 10, % 10, % FS 6, % 6, % 6, % 6, % 6, % 24, % 25, % 27, % 27, % 27, % Internet Courses SS % 9 0.2% % % % FA 7, % 8, % 8, % 8, % 8, % SP 8, % 8, % 8, % 8, % 9, % FS 5, % 5, % 6, % 6, % 6, % 21, % 22, % 23, % 23, % 24, % Hybrid SS % % % % % FA 1, % 1, % 1, % 1, % 1, % SP 1, % 1, % 1, % 1, % 1, % FS % % % % % 3, % 3, % 3, % 3, % 3, % Telecourses (DVD) SS 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% FA % % % % % SP % % % % % FS % % % % 0 0.0% % % % % % Online Learning Annual Review for [Page 13]

15 Number of Sections Offered by College and Modes of Online Learning # % # % # % # % # % CCAC SS FA 2,953 3,030 3,077 2,977 2,783 SP 3,074 3,112 3,022 2,928 2,529 FS ,222 7,326 7,239 6,959 6,316 Online Learning SS 5 1.8% 2 0.7% % 3 1.3% 5 2.1% FA % % % % % SP % % % % % FS % % % % % 1, % 1, % 1, % 1, % 1, % Internet Courses SS 2 0.7% 1 0.4% 5 1.9% 2 0.9% 1 0.4% FA % % % % % SP % % % % % FS % % % % % % 1, % % % % Hybrid SS 3 1.1% 1 0.4% 5 1.9% 1 0.4% 4 1.7% FA % % % % % SP % % % % % FS % % % % % % % % % % Telecourses (DVD) SS 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% FA 4 0.1% 4 0.1% 4 0.1% 2 0.1% 1 0.0% SP 4 0.1% 4 0.1% 3 0.1% 1 0.0% 1 0.0% FS 4 0.4% 4 0.4% 2 0.2% 2 0.2% 0 0.0% % % 9 0.1% 5 0.1% % Online Learning Annual Review for [Page 14]

16 Average Class Size by College and Modes of Online Learning CCAC SS FA SP FS Internet Courses SS FA SP FS Hybrid SS FA SP FS Telecourses (DVD) SS FA SP FS Other SS FA SP FS Online Learning Annual Review for [Page 15]

17 Allegheny Campus Testing Center Statistics Academic Year CCAC Paper/Pencil Subject Tests 1,669 CCAC Computer-Based Subject Tests 269 CCAC Computer-Based BIO Waiver 8 Non-CCAC Subject Tests 88 CLEP Tests (Discontinued 5/1/2014) 343 TOTAL TESTING 2,377 Non-Testing Lab Usage 21 CLEP Registrations Processed 358 GRAND TOTAL 2,756 12% decrease in tests administered for CCAC students from the previous academic year The Allegheny Campus Testing Center closed its doors during the summer of Number of Sections Offered by College and Modes of Online Learning Geographical Regions and Areas Served by Online Learning Percent County resident % County w/o CC % County with CC % New to Region % Out of state % 11,299 Non-Resident 1, % Online Learning Annual Review for [Page 16]

18 Online Learning Center Faculty Development Allegheny 25 attended (41.7%) 29 registered (48.3%) 60 available Boyce 18 attended (30.0%) 29 registered (48.3%) 60 available North 12 attended (20.0%) 13 registered (21.7%) 60 available South 16 attended (26.7%) 18 registered (30.0%) 60 available s 71 attended (29.6%) 89 registered (37.1%) 240 available Fall 2013 Spring 2014 Summer 2014 Faculty Blackboard Consultations 17 attended (32.1%) 3 attended (12.5%) 22 registered (41.5%) 3 registered (12.5%) 53 available 24 available 7 attended (12.9%) 12 registered (22.2%) 54 available 9 attended (16.7%) 11 registered (20.4%) 54 available 1 attended (1.8%) 12 registered (22.2%) 54 available 34 attended (15.8%) 57 registered (26.5%) 215 available 0 attended (0.0%) 2 registered (13.3%) 15 available 6 attended (40.0%) 8 registered (53.3%) 15 available 4 attended (16.7%) 6 registered (25.0%) 24 available 13 attended (16.7%) 19 registered (24.3%) 78 available Bb Support Consultation Instructional Development Consultation Fall 2013 Spring 2014 Summer Professional Development Workshops: Boyce Campus Nursing Orientation - August 2013 South Campus New Adjunct Orientation - August 2013 Nursing Orientation - January 2014 Washington Crown Center Orientation - January 2014 South New Faculty Orientation January 2014 (Bishop & Wright) Allegheny Campus Lunch n Learning Workshop - February 2014 Explore Blackboard s Grade Center - Boyce Campus February 2014 Online Learning Annual Review for [Page 17]

19 Technical Support Requests by Client Type Fall 2013 Adjunct Administrator Faculty Partner Staff Student (blank) Blackboard and DL Bb and DL::Access to Blackboard Bb and DL::Assessments and Gradebook Bb and DL::Communication Tools Bb and DL::Course Content Management Bb and DL::Navigation, General Use, Compatibility Bb and DL::Server Maintenance Bb and DL::Third Party Products Bb and DL::Third Party ::Respondus Lock-down Browser Bb and DL::Third Party Products::Safe Assignment Semester Grand Grand Spring 2014 Adjunct Administrator Faculty Partner Staff Student (blank) Blackboard and DL Bb and DL::Access to Blackboard Bb and DL::Assessments and Gradebook Bb and DL::Communication Tools Bb and DL::Course Content Management Bb and DL::Navigation, General Use, Compatibility Bb and DL::Server Maintenance 3 3 Bb and DL::Third Party Products Bb and DL::Third Party::Respondus Lock-down Browser Bb and DL::Third Party Products::Safe Assignment Semester Grand Grand Summer 2014 Adjunct Administrator Faculty Partner Staff Student (blank) Bb and DL::Access to Blackboard Bb and DL::Assessments and Gradebook Bb and DL::Communication Tools Bb and DL::Course Content Management Bb and DL::Navigation, General Use, Compatibility Bb and DL::Server Maintenance 1 1 Bb and DL::Third Party Products Bb and DL::Third Party::Respondus Lock-down Browser Bb and DL::Third Party Products::Safe Assignment Semester Grand Overall Grand Online Learning Annual Review for [Page 18]

20 Faculty, Staff, Administration Technical Support by Queue Fall 2013 Online Learning Employee Service Field Networking Student Service Walk-in Blackboard and DL Bb and DL::Access to Blackboard Bb and DL::Assessments and Gradebook Bb and DL::Communication Tools Bb and DL::Course Content Management Bb and DL::Navigation, General Use, Compatibility Bb and DL::Server Maintenance 4 4 Bb and DL::Third Party Products 1 1 Bb and DL::Third Party::Respondus Lock-down Browser Bb and DL::Third Party Products::Safe Assignment Bb and DL::Third Party Products::Wimba Voice Tools Grand Grand Spring 2014 Online Learning Employee Service Field Networking Student Service Walk-in Blackboard and DL Bb and DL::Access to Blackboard Bb and DL::Assessments and Gradebook Bb and DL::Communication Tools Bb and DL::Course Content Management Bb and DL::Navigation, General Use, Compatibility Bb and DL::Server Maintenance 3 3 Bb and DL::Third Party Products Bb and DL::Third Party::Respondus Lock-down Browser Bb and DL::Third Party Products::Safe Assignment Grand Grand Summer 2014 Online Learning Employee Service Field Networking Student Service Walk-in Blackboard and DL 2 2 Bb and DL::Access to Blackboard Bb and DL::Assessments and Gradebook Bb and DL::Communication Tools Bb and DL::Course Content Management Bb and DL::Navigation, General Use, Compatibility Bb and DL::Server Maintenance 2 2 Bb and DL::Third Party::Respondus Lock-down Browser Bb and DL::Third Party Products::Safe Assignment Grand Overall Grand Online Learning Annual Review for [Page 19]

21 Student Technical Support by Queue Fall 2013 Online Learning Employee Service Field Student Service Walkin Grand Blackboard and DL Bb and DL::Access to Blackboard Bb and DL::Assessments and Gradebook Bb and DL::Communication Tools Bb and DL::Compatibility Issues Bb and DL::Course Content Management Bb and DL::Navigation and General Use Bb and DL::Third Party Products Bb and DL::Third Party::Respondus Lock-down Browser Bb and DL::Third Party Products::Safe Assignment Grand Spring 2014 Online Learning Employee Service Field Student Service Walkin Grand Blackboard and DL Bb and DL::Access to Blackboard Bb and DL::Assessments and Gradebook Bb and DL::Communication Tools Bb and DL::Compatibility Issues Bb and DL::Course Content Management Bb and DL::Navigation and General Use Bb and DL::Third Party Products Bb and DL::Third Party::Respondus Lock-down Browser Bb and DL::Third Party Products::Safe Assignment Grand Summer 2014 Online Learning Employee Service Field Student Service Walkin Grand Bb and DL::Access to Blackboard Bb and DL::Assessments and Gradebook Bb and DL::Communication Tools Bb and DL::Course Content Management Bb and DL::Navigation, General Use, Compatibility Bb and DL::Third Party Products Bb and DL::Third Party::Respondus Lock-down Browser Bb and DL::Third Party Products::Safe Assignment Grand Overall Online Learning Annual Review for [Page 20]

22 Student Dropout 81.1% of students who did not return from Fall 2011 and Spring 2012 to Fall 2012 listed their reasons for not returning as: met their goals, partially met their goals, or stopped-out temporarily. 18.9% of non-returning Internet course students dropped out as compared to 24% of CCAC students as a whole. Dropout Percentage for Non-Returning Students ONLINE ALLEGHENY BOYCE NORTH SOUTH Online Learning Annual Review for [Page 21]