Technical Information

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1 Licensing Using License Manager for ThinPrint and Cortado Licenses Technical Information Cortado AG Alt-Moabit 91 a/b Berlin Germany/ Alemania Cortado, Inc Grandview Avenue Suite 200 Denver, Colorado USA/EEUU Cortado Pty. Ltd. Level 20, The Zenith Centre, Tower A 821 Pacific Highway Chatswood, NSW 2067 Australia [email protected] Web: Issued: April 17, 2013 (v65)

2 Notes Copyright This document is the intellectual property of Cortado AG. This document may be copied in whole or in part, provided this Copyright notice is included in every copy. Registered trade marks All hardware and software names mentioned in this document are the registered trademarks of their respective companies or should be regarded as such. Safety warning All Cortado products are pure software solutions. Please note the safety warnings in the technical documentation from your hardware vendor and from the manufacturer of each device and component. Before beginning installation, we recommend closing all windows and applications and deactivating any virus scanner. 2 Technical Information Licensing

3 Contents Introduction... 4 Overview... 4 License Manager... 5 Testing software and activating licenses... 6 Demo licenses... 6 Productive licenses... 7 License activation... 8 Send activation request... 8 License activation via the License Manager Reactivation Update with simultaneous server upgrade (for ThinPrint products) Software updates Update subscription Initial installation of the subscription key Appendices Customer service and technical support List of licenses Products and license types Examples for multiple licenses per product ThinPrint Application Server Engine: user-based licensing ThinPrint Server Engine: server-based licensing Annual License Model Removing or destroying a license key License usage Additional sources Licensing Technical Information 3

4 Introduction Introduction Are you interested in Cortado AG s products, or have you already made your selection? This technical information will make your license activation easy. You'll learn how to use the software in demo mode or how to conveniently activate productive licenses in a few steps, plus a lot more. Under the Cortado brand name, you get a complete solution for integrating mobile devices into your business. Cortado offers you far more than just mobile device management. Cortado's Advanced MDM enables flexible management of devices and users, as well as the implementation of company policies and comprehensive application management. Cortado Corporate Server combines secure access to the company network with a unique cloud desktop concept. You benefit from secure access to centralized corporate data from any location, flexible document management and extensive editing options regardless whether access is achieved via a smartphone or tablet using a native app or over an HTML5 based browser on a PC or Mac. Furthermore the brand name ThinPrint offers you lot of products. Especially the ThinPrint Server Engine as the world's leading standard printer software, both for all virtualization solutions, such as Microsoft Remote Session Host (Terminal Server), Citrix XenApp, Citrix XenDesktop, VMware View, as well as for classic desktops. As such, it offers driver-free printing that includes high-level security for the print output. This highly scalable solution runs on the central print server and ensures not only trouble free printing, but also optimal printer performance, with a high compression ratio in every application. Mobile employees, home work stations and both large and small subsidiary branches can be easily integrated into the existing IT environment. Comprehensive features, such as an integrated tracking service or VirtualCopy complete your printing environment. The Cortado AG product range is as versatile as your printing environment. With a wide range of licensing forms, it's possible for the product variants to perfectly match your environment's needs. With the help of this technical information, you can determine which licenses best suit your range of operations and select them according to your requirements. Demo download, license activation or reactivation, as well as software updates are described in detail and clearly illustrated. Take advantage of the useful tips and in a few steps, get started using your selected product. Overview The different types of Cortado licenses are optimally designed for their different areas of application. Different licenses can be purchased according to system requirements.the use of licensable products could function for Annual License Model as follows: 1. A demo software is downloaded from our website for the desired product. Use for 30 days. 2. A full license with 30-day test phase is purchased. 3. The full Annual License is activated (with in the 30-day test phase) for use for one year. 4. Annual renewal of user rights with purchase of a new annual license, including the update service. 4 Technical Information Licensing

5 Introduction License Manager License Manager can be opened in the Microsoft Management Console (MMC). That means that all of the advantages of the MMC can also be used for licensing and distributing license keys. In particular, license keys can be entered and managed at a central point for remote servers (Illus. 1). The server on which the license keys are entered can be any Windows server in the network on which a ThinPrint or Cortado product is installed. Click on ADD COMPUTER in the LICENSES context menu (arrow in Illus. 1), to display the license keys located on a remote server. Illus. 1 Illus. 1 License Manager Moreover, the different colors of the keys show you immediately which license keys are valid and which not. The color shows the status of the license. An exclamation point next to the key shows that the subscription will expire in four weeks. Green key: license is activated Yellow key: license is valid but not activated Red key: license is invalid Yellow exclamation point (to the left of a key): subscription will expire You can of course install and activate the license keys with unattended installation. This also applies for remote computers. The advantages of the License Manager: Central license management Display of license status (active/valid/invalid) Simple license key distribution to remote computers Indication of expired update subscriptions Central unattended installation and activation of license keys Licensing Technical Information 5

6 Testing software and activating licenses Caution! License Manager offers the possibility to remove or destroy license keys. Be aware however, that once license keys have been destroyed they can not be reentered on the same machine not even if they had been previously activated. Only use this option in the License Manager, if you wish to delete licenses irrevocably on this machine. For example, if you wish to transfer User or Server Access license keys from one machine to another in order to split them between several servers. Testing software and activating licenses Demo licenses Free demo versions of the various ThinPrint products can be downloaded from: PRODUCTS OVERVIEW <product name>. You can locate the free demo version of Cortado Corporate Server at under PROD- UCTS CORTADO CORPORATE SERVER. Clicking the DEMO VERSION button opens a form requesting your contact information. Once the terms of the user license agreement have been accepted and the form has been filled out completely, you can download the desired software. Demo license keys are already integrated into the products, so that you can install and test them immediately. In this case, select DEMO-MODUS during installation (see Illus. 2). Illus. 2 Illus. 2 Select a licensing type (example for ThinPrint Engine 9.0) Demo licenses are fully functional for 30 days but cannot be activated. With Thin- Print products, output printed with ThinPrint Output Gateway displays a watermark. Once you have completed testing the software, you can purchase a full version from your nearest Cortado Reseller or Distributor. It is not necessary to uninstall the demo software version and its license key(s). 6 Technical Information Licensing

7 Testing software and activating licenses Productive licenses In contrast to a demo installation, when you install a purchased product, you enter a productive (or full) license keys. To do so, select ENTER LICENSE KEY(S) during installation (see Illus. 2). If you have already installed the software as a demo version and now wish to install the productive license/s without reinstalling the software, simply open License Manager. To do this on ThinPrint products you open THINPRINT CONFIG- URATION and on Cortado Corporate Server: START ALL PROGRAMS CORTADO COR- PORATE SERVER LICENSE MANAGER. Entering a license Select ADD LICENSE KEY in the context menu (Illus. 3); a new window opens (Illus. 4). Enter a license key here (case sensitive!). Illus. 3 Illus. 4 Illus. 3 Entering a license key Illus. 4 Entering a license key Confirm with OK. The license key is now listed under LICENSE KEY (left arrow in Illus. 5). A registration key appears automatically (right arrow in Illus. 5), and the time period during which the license key can be used without activation is displayed under VALID UNTIL. Repeat this procedure for any further license keys required for the respective product (refer to Illus. 5, to the relevant handbook and/or to Page 19). Licensing Technical Information 7

8 Testing software and activating licenses Illus. 5 Illus. 5 License Manager with registration keys Note! Demo license key haven t got to be deleted from License Manager. The system applies the more valuable license automatically. Caution! The License Manager offers the possibility of destroying license keys. Be aware however, that once license keys have been destroyed they can not be reentered not even if they had been previously activated! All newly purchased Cortado software has a 30-day test period, which should be used to configure the software to the specific requirements of your IT environment and test its function. After configuration and trial period, the license can be activated to allow its use without time restriction. License activation Send activation request To activate productive licenses, open the Cortado Enterprise Portal at 1 If you're already a registered customer, enter your access data here ( address and password (Illus. 6). 1 You can also find a link to Enterprise Portal at under the menu item SUPPORT CUSTOMER PORTAL or at under SUPPORT SOFTWARE ACTIVATION. 8 Technical Information Licensing

9 Testing software and activating licenses Illus. 6 Illus. 6 Cortado Enterprise Portal Login If you are not yet a registered customer, then click instead on REGISTER (see arrow in Illus. 6). There you will find the appropriate registration forms, under REGISTER AS CUSTOMER or REGISTER AS SYSTEM INTEGRATOR. In Enterprise Portal you can get an overview of your licenses, make activation and support requests and make application for non-binding offers to renew annual licenses or update and support services. You also have the opportunity to import and export your license keys for unattended licensing. End-users can find their license keys in CUSTOMER VIEW (Illus. 7). Select the licences to be activated there (checkbox at left) and then click on the button (left arrow in Illus. 7). Enter the corresponding registration keys for the respective licences and optionally the computer address (IP address, host name or FQDN, Illus. 8). You will find comprehensive online help under HELP (right arrow in Illus. 7). Illus. 7 Illus. 7 Cortado Enterprise Portal activate productive license Within one working day, the activation and subscription keys will be displayed in Enterprise Portal (right arrow in Illus. 11). Licensing Technical Information 9

10 Testing software and activating licenses Illus. 8 Illus. 8 Cortado Enterprise Portal entering registration key and optionally the server address (here: cps47) Create activation file Alternatively, you can create an activation file by clicking on COPY LICENSES in the context menu for each server (Illus. 9) and then pasting the clipboard contents into a text file. Illus. 9 Illus. 9 Copy server name, license key and registration key into clipboard Create a text file in this manner for all servers. This text file contains a list of the servers, onto which the licenses and the assigned license keys and registration keys shall be entered in the following syntax: [IP]:[license key]]:[registration key] or [Hostname]:[license key]:[registration key] See also the technical information Unattended installation and licensing of Thin- Print server components; Page 22. Afterwards, you can import the contents of the text file into Enterprise Portal with a click on the button (see arrow in Illus. 10). 10 Technical Information Licensing

11 Testing software and activating licenses Illus. 10 Illus. 10 Cortado Enterprise Portal import licenses, using.txt file Within one working day, an activation key and a subscription key will be displayed in Enterprise Portal (right arrow in Illus. 11). There you can also export the license keys in a text file (activation file) with a click on the button (left arrow), in order to add them to the license manager afterwards; for this see Multiple activations (activation file) on Page 13. Illus. 11 Illus. 11 Cortado Enterprise Portal export licenses into a.txt file License activation via the License Manager In License Manager, mark a license key to be activated. Select ACTIVATE in the context menu (Illus. 12). Licensing Technical Information 11

12 Testing software and activating licenses Illus. 12 Illus. 12 Activating a license A window opens, in which you can enter the activation key (Illus. 13). At the same time, you can enter the subscription key. Illus. 13 Illus. 13 Enter activation key and subscription key Once you confirm your entry with OK, the license key (green) is displayed in License Manager with activation key and the ACTIVATED column shows YES. (Illus. 14). You will also see the end date of your license subscription. As long as your license has a valid update subscription, you can download and install software updates from our website (see section Initial installation of the subscription key on Page 17). Illus. 14 Illus. 14 Productive license activated In contrast to all other activated productive licenses, licenses in Annual License Model don't have a subscription key (see Page 15). Instead, the license manager displays for how long the license is valid (Illus. 15). 12 Technical Information Licensing

13 Testing software and activating licenses Illus. 15 Illus. 15 activated Annual License (Annual License Model) The ThinPrint software now no longer has a time limit to its use. Multiple activations (activation file) If you want to activate several licenses at the same time (see Create activation file on Page 10), you can do so simultaneously for all selected servers in the License Manager on the server LOCAL HOST (Illus. 17). Use the activation file received from Cortado or one exported from Enterprise Portal (Illus. 16). This text file contains a list of the servers, onto which the licenses and the assigned license keys, registration keys, activation keys and subscription keys shall be entered in the following syntax: [IP]:[license key]]:[registration key]:[activation key]:[subscription key] or [Hostname]:[license key]:[registration key]:[activation key]:[subscription key] Illus. 16 License key Server name Server IP address Subscription key Registration key Activation key Illus. 16 Activation file returned by Cortado for two servers Select in context menu LICENSE/ACTIVATION SET (Illus. 17) Licensing Technical Information 13

14 Testing software and activating licenses Illus. 17 Illus. 17 Activating multiple licenses simultaneously Open the activation file (Illus. 16), select the file contents, and use copy-and-paste to enter it into License Manager (Illus. 18). Click OK. Illus. 18 Illus. 18 Paste the contents of the activation file Reactivation If a fundamental system modification has been made to a computer on which a Thin- Print license has been activated (e.g., domain change or installation of Active Directory Services), it could invalidate the activations. In such cases, the licenses are valid for 30 days and must be reactivated within that time. Reactivation of licenses is also necessary if the software is to be run on a different server (e.g., if the first server has been replaced), because the server will automatically calculate new registration keys. In this case use Enterprise Portal. Under ADMIN CONTACT ACTIVATION TEAM (Illus. 19) you will find a form. Enter here the activation key, the new registry key, and a brief explanation why reactivating. 14 Technical Information Licensing

15 Software updates Illus. 19 Illus. 19 Cortado Enterprise Portal send re-activation request Within one working day, the new activation and subscription keys will be displayed in Enterprise Portal (for example in the CUSTOMER VIEW). Update with simultaneous server upgrade (for ThinPrint products) Updates of ThinPrint licenses are often done together with a move to a newer operation system generation. From ThinPrint's point of view please note: There are server-based licenses which can only be activated on 32-bit systems - particularly the license types THPR, THPS and TRDP. 2 For these licenses it's necessary to buy new license keys if an upgrade to 64-bit systems is required. Here, the old licenses will be credited in part. All other license types are unaffected. If, while updating to the current version, you wish to simultaneously upgrade the servers without the need for a license change, proceed as follows: Install new ThinPrint version on the new server During the installation, select DEMO MODE (printing with watermark) Enter and activate your old licenses in License Manager Then enter your subscription keys (printing without watermark) Note! If you have accidentally destroyed a license key, you can apply for a replacement from Cortado. To do this you need the license key, the registration key and the 4-digit code, as shown in the appendix (see section Removing or destroying a license key, Page 20). Software updates You can download the new version of the desired software here: 2 The 32-bit license types THRP and THSP are no longer offered. Starting with ThinPrint 9.0, the respective Queue Manager component is offered as a consulting service. Licensing Technical Information 15

16 Software updates To perform a software update, the following preconditions must be met: the license must have a current update subscription available (see below) the subscription key must have been entered in License Manager (see section Initial installation of the subscription key). If these conditions have been met, run the installation program Setup.exe for the respective software. 3 Update subscription A valid update subscription authorizes the use of the latest software versions, without the need to purchase new licenses. You can get an overview of the validity period of your licenses in Enterprise Portal (for example, in CUSTOMER VIEW) under SERVICE RUNTIME (see Illus. 20). Illus. 20 Illus. 20 Cortado Enterprise Portal renew update subscription A yellow exclamation mark will appear before expiration next to the green icon of the license key in License Manager (Illus. 1, Page 5). If you have annual license, you can perform a software update within the validity period of the license. On expiry of the one-year validity period, a new annual license can be asked for in Enterprise Portal. You can request an offer to be sent to you by clicking on the button (arrow in Illus. 20). Licences that are not ordered on the basis of the Annual License Models usually contain a 12 months update subscription if purchased. Software updates can be performed within this period. To extend the validity period, you can request a non-binding offer to be sent to you by clicking on the button (arrow in Illus. 20).The update subscription can be renewed at any time during subscription period. At that time you can take advantage of the Early Bird Special, at a reduced update price. If your subscription has already expired, then you still have six months during which to extend your update entitlement, using the Update Service. If the update entitlement has not been renewed six months after the expiration of the update subscription, no further update service is possible. Note! Even if the update subscription is renewed very early, the next subscription period of course first begins after the last period has expired. 3 You should also take note of the advice on updating in the manual Cortado Corporate Server Configuration and Maintenance. 16 Technical Information Licensing

17 Appendices Initial installation of the subscription key In order to successfully complete a software update, you must enter in the License Manager your valid subscription key (an X is in the third block). You can find the subscription key in Enterprise Portal (for example, in CUSTOMER VIEW) under SUBSCRIP- TION KEY (see Illus. 7 on Page 9). Enter a subscription key together with the activation key under ACTIVATE and confirm with OK (Illus. 21). Click on the node of the activated license key in License Manager (Illus. 22). The subscription key is automatically activated. You can now update your software released within subscription period. Illus. 21 Illus. 22 Illus. 21 Enter subscription key together with activation key Illus. 22 Node of an activated license with expiry date and subscription key Use ADD SUBSCRIPTION KEY in a license key s Context menu (License Manager, Illus. 12) to enter subscription keys later (Page 14). Appendices Customer service and technical support Customer Service SUPPORT SUPPORT REQUESTS SUPPORT SUPPORT REQUESTS Licensing Technical Information 17

18 Appendices List of licenses Demo license key (Productive or Full) License key Registration key Activation key Subscription key 4 To use demo license keys, select DEMO MODE during installation. With the 30-day demo version, ThinPrint Output Gateway prints a watermark on all printed documents. Example: THPS TEST01-ABCD Included with every licensable component. Enables full use of the software for 30 days. Example: THPS ABCDE5-FGH3 Appears in License Manager of each type of software after a license key has been entered. Must be included with the productive license key when requesting activation. Example: E3QVM88R-YXEG Sent by request. Once entered in License Manager, the activation key enables unlimited use of the activated license. Example: 62LD5L20 Sent with the activation key. Includes information about the subscription period for the associated license. Must be entered in the License Manager of the product component. When the update subscription is renewed, a new key is added. Example: THPS-0688-X-ABCDE5-ABCD Products and license types The following table shows a selection of product licenses: Product/License Cortado Corporate Server ThinPrint Application Server Engine (32 bit) ThinPrint Application Server Engine 64 bit ThinPrint RDP Engine (32 bit) ThinPrint RDP Engine 64 bit ThinPrint Server Engine (32 bit) Type of license key THCB THCU or TLCU- (as annual license) THPR or TPPR TPUS or TLUS- (as annual license) TAPR or TPPR TPUS or TLUS- (as annual license) TRDP TADP THPS THSA or TPPS TPUS or TLUS- (as annual license) 4 Not valid for the Annual License Model. 18 Technical Information Licensing

19 Appendices Product/License ThinPrint Server Engine 64 bit ThinPrint Desktop Engine (32 bit) ThinPrint Desktop Engine 64 bit ThinPrint Management Center ThinPrint Connected Gateway ThinPrint Host Integration Service ThinPrint V-Layer Basic Personal Printing Essentials Type of license key TAPS THSA or TPPS TPUS or TLUS- (as annual license) THPR TAPR TPMC THCG TPHS TPVL PPPS PPUS or PLUS- (as annual license) Examples for multiple licenses per product ThinPrint Application Server Engine: user-based licensing User-based licensing of an Application Server Engine requires the following licenses: 1. TPPR-XXXX-1 The ThinPrint Application Server Basic Pack is the basic license for user-based licensing of a terminal server. 2. TPUS-XXXX-10 ThinPrint Engine cannot be installed using the basic license key only. Together with the basic license a license for 10 users is delivered. Additional user licenses can be purchased for 10, 20, 50 or 100 users, as required. The number of licensed users for a license is shown in the third block of the license key, i.e. -10-, -20-, -50- etc. ThinPrint Server Engine: server-based licensing Server-based licensing of a Server Engine requires the following licenses: 1. THPS-XXXX-1 (32-bit) or TAPS-XXXX-1 (x64) The ThinPrint Server Engine is the basic license for server-based licensing of a central print server or a web server under Windows. 2. THSA-XXXX-1 ThinPrint Engine can not be installed using the basic license key only. Every server using ThinPrint Engine on the central print server needs a ThinPrint Server Access License (Windows Terminal Server) or a ThinPrint Host Access License (non Windows Server). The Server Access License keys (THSA) will be delivered together with the license keys of the ThinPrint Application Server Engine (THPR or TAPR). The number of access licenses is shown in the third block of the license key, i.e. -10-, -20-, -50- etc. Licensing Technical Information 19

20 Appendices Annual License Model This deals with a fixed-term (12-month) user license. The following software solutions are available as a product package: ThinPrint Engine (including Application Server Engine and Server Engine) License key type: TLUS Cortado Corporate Server (including Personal Printing Essentials) License key type: TLCU Personal Printing Essentials License key type: PLUS Removing or destroying a license key It is possible to delete license keys from the license manager. Then the software can no longer be accessed with these license keys. If the license key was only deleted (and not destroyed) it can be re-entered, in which case the registry key will remain the same. Therefore any pre-existing activation key can be re-entered. Alternatively, it is possible to destroy a license key. Caution! Note that you can not reinstall license keys once they have been destroyed, not even if they had been activated. Remove license keys If you select a license key in License Manager you can choose REMOVE in the context menu (upper arrow Illus. 23). Illus. 23 Illus. 23 Removing a license key Confirm the subsequent security query with YES. Destroy license keys If you highlight a license key in license manager, you can select DESTROY in the context menu (lower arrow Illus. 23). You will then be asked, if you are sure to with to destroy the license (Illus. 24) If in doubt, choose CANCEL. 20 Technical Information Licensing

21 Appendices Illus. 24 Illus. 24 Security prompt If you choose OK, a window will open, giving you information about the license key deleted (Illus. 25). Record this information (the license key, the registration key and the 4-digit code) or save a screen shot. 5. Illus. 25 Illus. 25 Record the license key, the registration key and the 4-digit code License usage With both server-based and user-based licensing you can check how many licenses are already used. Select LICENSE USAGE in the respective ThinPrint Engine node (Illus. 26). Illus. 26 Illus. 26 Context menu of Thin- Print Engine node Afterwards the license type, the number of licenses installed on this machine and the number of used licenses are shown (Illus. 27). 5 If necessary, the 4-digit code number can be found in the Event Viewer of the computer on which the Cortado License Manager runs (WINDOWS LOGS APPLICATION SOURCE: TPLicMMC). Licensing Technical Information 21

22 Appendices Illus. 27 Illus. 27 License usage Additional sources Manuals and technical information (including the technical information Unattended installation and licensing of ThinPrint server components) can be downloaded from our website. For ThinPrint products For Cortado Corporate Server ThinPrint manuals and technical information are available at PRODUCTS OVERVIEW <product name> MANUAL(S) or TECHNICAL INFORMA- TION. Under PRODUCTS CORTADO CORPORATE SERVER RESOUR- CES MANUALS you can find Cortado Corporate Server manuals. 22 Technical Information Licensing