How To Manage A Credit Union Collection System

Transcription

1 CUNA Courses Credit union self-study training for staff, managers & volunteers SELLER Best Seller Due to a current change in regulation, this course is being updated. Accounting, Budgeting & Finance Accounting for Credit Unions (3rd Edition) Asset-Liability Management for Executives (2nd Edition) Basic Accounting (3rd Edition) Budgeting and Accounting for Nonaccounting Managers (2nd Edition) Credit Union Financial Analysis (3rd Edition) Financial Management Made Easy: Financial Statements and Budgeting Financial Management Made Easy: Sources and Uses of Money Reconciling Records Cash Accounts Share Draft Accounts Credit and Debit Cards ACH Payments Investments Bankruptcy Bankruptcy and Court Proceedings (4th Edition) Bankruptcy History and Court Structure Bankruptcy Basic Concepts Bankruptcy Documents Bankruptcy Immediate Issues Bankruptcy Abuse and Recoveries Bankruptcy Do s and Don ts Business Math SELLER Business Math: Lending and Credit Basic Lending Concepts and Calculations Closed-End Loans Helping Members Compare Rates and Loans Loan Ratios Mortgage Loans Open-End Credit Business Math: Share and Deposit Accounts Basic Math Definitions Share Account Dividends Account Balances and Dividend Calculations Dividend Compounding and Annual Percentage Yield (APY) Helping Members Reach Savings Goals S310 M18 S300 A1037 S320 S1200 S1210 A1013 A1013A A1013B A1013C A1013D A1013E A1006 A1006A A1006B A1006C A1006D A1006E A1006F A1000 A1000A A1000B A1000C A1000D A1000E A1000F A1001 A1001A A1001B A1001C A1001D A1001E exams are available through CUNA CPD. CUNA CPD members can add Skillsoft courses covering computer skills, leadership and management to their membership. 1

2 Collections Applying Collection Practices Credit and Collections Credit and Collection Policies Developing a Collections System Early Warnings and Final Actions Legal Action and Outsourcing Alternatives Best Practices Collections (4th Edition) Successful Collections: Balancing Member Service and Credit Union Interests Compliance for All StafF ACH Compliance and IAT Implementation: Training on Demand Bank Secrecy Act for Consumer Lending Staff: Training on Demand Bank Secrecy Act for Front-Line Staff: Training on Demand Bank Secrecy Act for Member Business Lending Staff: Training on Demand Bank Secrecy Act for New Accounts Staff: Training on Demand Bank Secrecy Act for Operations Staff: Training on Demand Bank Secrecy Act Overview: Training on Demand Bank Secrecy Act for Tellers: Training on Demand Identity Theft: Red Flags: Training on Demand Loss Mitigation for Real Estate Loans: Training on Demand Office of Foreign Assets Control: Training on Demand Reg CC Availability of Funds and Collection of Checks Reg D Reserve Requirements Truth in Savings NCUA Part 707 Reg E Electronic Fund Transfers Reg J and UCC Article 4A UCC Articles 3 and 4 Law of Checking Accounts Bank Secrecy Act Office of Foreign Assets Control Overview: Training on Demand OFAC Office of Foreign Assets Control Right to Financial Privacy Act Bank Bribery Act IRS Information Reporting and Withholding Requirements ESIGN Electronic Signatures in Global and National Commerce Act NCUA Privacy Regulation UCC Article 9 Fair Debt Collection Practices Act Business Lending Regulations Fair Credit Reporting Act NCUA Lending Regulations Reg B Equal Credit Opportunity Act Servicemembers Civil Relief Act Reg Z Truth in Lending Flood Disaster Protection Act Homeowner s Protection Act RESPA Real Estate Settlement Procedures Act Reg C Home Mortgage Disclosure Act Fair Housing Act Secondary Mortgage Markets NCUA Overview Federal Share Insurance Rules Management Issues A1014 A1014A A1014B A1014C A1014D A1014E A1014F S220 S1310 FC115P FC121P FC102P FC122P FC124P FC120P FC144P FC123P FC110P FC114P FC108P C101A C101B C101C C101D C101E C101F C102A FC145P C102B C102C C102D C102E C102G C102H C103A C103B C103C C103D C103E C103F C103G C103H C104A C104B C104C C104D C104E C104F C105A C105B C105C Recognition provided at various training milestones. Visit training.cuna.org/recognition to view requirements. 2

3 Compliance for All StafF (Continued) Field of Membership Rules Supervisory Committee Duties CUSOs Regulation CC: Training on Demand Right to Financial Privacy Act: Training on Demand Share Insurance Rules: Training on Demand Credit Union Orientation Introduction to Credit Unions SELLER The Credit Union Difference Member Service: The Core of Credit Unions What is the Credit Union Movement? A Tradition of Community Involvement You and Your Credit Union The Credit Union Difference: Training on Demand HR Staffing & the Law Compensation Systems (2nd Edition) Difficult Human Resource Issues Defining Difficult Human Resource Issues Sexual Harassment Addressing Performance Recognition, Rewards and Compensation Workplace Diversity Employment Law and Preventing Sexual Harassment Managing Today s Employees Introduction to Managing Today s Employees Managing Employee Performance Managing Employee Success Building Your Bench Employee Retention HR Law and Today s Employees Money and Negotiable Instruments Refresher: Training on Demand Recruiting Today s Employees Challenges of Recruiting in the 21st Century Employment Law Preparing for Recruiting Preparing for the Interview Conducting the Interview Candidate Evaluation and Selection Preventing Sexual Harassment at Your Credit Union: Training on Demand Sexual Harassment: Training on Demand Training and Orienting Employees (2nd Edition) Workplace Diversity (2nd Edition) Workplace Violence Recognition and Prevention: Training on Demand C105D C105E C105G FC104P FC112P FC109P A1004 A1004A A1004B A1004C A1004D A1004E FC117P M11M A1021 A1021A A1021B A1021C A1021D A1021E M13 A1020 A1020A A1020B A1020C A1020D A1020E A1020F FC140P A1019 A1019A A1019B A1019C A1019D A1019E A1019F FC139P FC106P M04 A1035 FC130P exams are available through CUNA CPD. CUNA CPD members can add Skillsoft courses covering computer skills, leadership and management to their membership 3

4 Interpersonal Skills & Career Building Alternative Forms of Identification and Documentation Appropriate Behavior in the Workplace: Training on Demand Business Communication Skills Basic Communication Concepts Communicating the 3 Cs Advanced Verbal and Nonverbal Skills Telephone Communication Skills Communicating Effectively with Difficult People SELLER Business Writing: Training on Demand Communication and Telephone Skills Develop a Career Plan Helping Members Understand and Solve Problems Hispanic Immigration: Training on Demand Interpersonal Skills: Understanding Your Effect on Others Interpersonal Skills: Understanding Your Impact on Members (2nd Edition) Introduction to Credit Union Ethics: Training on Demand Make Work Manageable Providing Feedback to Coworkers: Training on Demand Subject Matter Expert to Trainer: Training on Demand Transitioning from Staff to Management Transitioning to Trainer Introduction to the Adult Learner Designing a Curriculum for Learning Designing Active Learning Learner-Centered Learning Strategies Honing Your Presentation Skills A Blended Approach to Learning Transitioning to Trainer II Revisiting and Revising Your Training Plan Multi-Sensory Learning Levels of Learning Learner Retention and Motivation Fine-Tuning Your Presentation Skills The Art of Facilitation Working Effectively with Difficult Members and Staff Write Effectively Lending & Loan Processing Consumer Lending Characteristics of Credit Laws and Regulations The Lending Process Consumer Lending Products Building Lending Relationships Lending Products and Regulations (5th Edition) Loan Interviewing (2nd Edition) Loan Marketing (3rd Edition) Loan Servicing Loan Underwriting Maintaining Loan Documents Basic Record Filing and Maintenance Loan Documents Overview FC127P FC154P A1003 A1003A A1003B A1003C A1003D A1003E FC158P S1303 S1000 S1110 FC126P M15 S520 FC118P S1020 FC155P FC105P S1302 A1018 A1018A A1018B A1018C A1018D A1018E A1018F A1028 A1028A A1028B A1028C A1028D A1028E A1028F S1100 S1010 A1034 A1034A A1034B A1034C A1034D A1034E S210 S700 S420 S720 S710 A1012 A1012A A1012B Recognition provided at various training milestones. Visit training.cuna.org/recognition to view requirements. 4

5 Lending & Loan Processing (Continued) File Retention Policies and Procedures Loan Documents as Member Service Tools Loan Auditing Mortgage Lending (4th Edition) Preparing Loan Documents The Lending Process Laws and Regulations Interview and Application Loan Underwriting Loan Decisions and Closing SAFE Act & Mortgage Licensing Servicing Mortgage Loans Types of Mortgage Loan Programs Regulatory Compliance Loan Servicing Servicing Payments Insurance, Taxes, and Escrow Accounts Collections and Delinquent Loans The Lending Process (5th Edition) Management SkillS & Managing Employee Performance Aligning Your Department With CU Strategy Introduction to the Bigger Picture Problem Solving and Decision Making Scheduling and Delegation Process Improvement Teamwork Delegating for Results (2nd Edition) Developing Exceptional Leadership Encouraging and Instilling Member Service in Others Member Service in Today s Environment Building Teams through Communication and Trust Creating Enthusiasm for Learning and Improvement Encouraging Cooperation in Others Motivating Service Excellence in Others Fundamentals of Management (2nd Edition) Leading Your Team Managing Change Managing Employee Performance (2nd Edition) Managing Teamwork Project and Time Management: Training on Demand Process Improvement: Achieving Quality Together Resolving Employee Conflict The Nature of Conflict Types of Conflict Organizational Culture and Conflict Acting to Resolve Conflict Applying Conflict Prevention Tools Strategic Thinking and Planing (2nd Edition) A1012C A1012D A1012E S410 A1011 A1011A A1011B A1011C A1011D A1011E R104G A1010 A1010A A1010B A1010C A1010D A1010E A1010F S200 A1023 A1023A A1023B A1023C A1023D A1023E M05 M09 A1022 A1022A A1022B A1022C A1022D A1022E M01 A1031 M19 M06 M07 FC137P M08 A1016 A1016A A1016B A1016C A1016D A1016E M10 exams are available through CUNA CPD. CUNA CPD members can add Skillsoft courses covering computer skills, leadership and management to their membership 5

6 Marketing Credit Union Marketing Fundamentals Introduction to Credit Union Marketing The Marketing Mix Market Research Marketing Communications In Marketing, Money Matters Marketing Collaboration Social Media for Credit Unions: Training on Demand Member Services & Accounts The Angry Member: Training on Demand Balancing the Drawer: Training on Demand Balancing the Drawer Refresh and Review: Training on Demand Call Center Service Skills Today s Call Center Positive Communication Skills Dealing with Repetitive Tasks Tools and Technology Handling Special Situations Call Center Coaching Elder Abuse Awareness and Prevention: Training on Demand Financial Counseling for Members Frontline Basics Today s Professional Teller Credit Union Basics Managing the Teller Station The Balancing Act Handling Negotiable Instruments Frontline Basics Refresh: Training on Demand Guiding Members Through Economic Challenges Individual Retirement Accounts (2nd Edition) Investment Choices for Members Member Identification Program: Training on Demand Member Due Diligence Program: Training on Demand Member Relations (4th Edition) Member Service: Exceeding Expectations Money and Negotiable Instruments (2nd Edition) Currency Facts and Features Handling and Organizing Cash Checks and Share Drafts Detecting Bad Checks and Drafts The Clearing Process Additional Negotiable Instruments Money and Negotiable Instruments: Training on Demand Offering Business Services to Members: Training on Demand Opening New Accounts (2nd Edition, revised) SELLER Professional Member Service What is Member Service? Not for Profit, Not for Charity, But for Service Building Member Service Skills A1033 A1033A A1033B A1033C A1033D A1033E A1033F FC128P FC157P FC113P FC141P A1027 A1027A A1027B A1027C A1027D A1027E A1027F FC138P S1301 A1025 A1025A A1025B A1025C A1025D A1025E FC142P A1029 S810 S820 FC146P FC147P S20 S1300 A1024 A1024A A1024B A1024C A1024D A1024E A1024F FC107P FC129P S800 A1005 A1005A A1005B A1005C Recognition provided at various training milestones. Visit training.cuna.org/recognition to view requirements. 6

7 Member Services & Accounts (Continued) Technology as a Member Service Tool Member Service Challenges Serving Credit Union Members Supporting Your Credit Union s Professional Image Professional Service Basics Handling Members Financial Business Using Technology to Provide Member Service Relating to Diverse Members Resolving Conflicts Your Role in Growing Membership The Importance of Growing Membership The Role of Branch Employees in Growing Membership The Role of Call Center Employees in Growing Membership Membership Growth is Everyone s Job: A Role for Every Department Leading for Membership Growth: The Role of the Executive Team Membership Growth Strategies for the Future Personal Finance for staff Checking Accounts Checking Accounts (Spanish Version) Couples and Money Couples and Money (Spanish Version) Credit Management Credit Management (Spanish Version) Home Buying Home Buying (Spanish Version) ID Theft ID Theft (Spanish Version) New Car Buying New Car Buying (Spanish Version) Used Car Buying Used Car Buying (Spanish Version) Political Affairs Campaign Involvement Communicating the Credit Union Difference Direct Lobbying at the Grassroots Level Public Affairs and Communication Strategies Sales Credit Union Sales SELLER Introduction to Sales Plan for Successful Sales Recognize Needs Inquire and Listen Describe Benefits Expedite the Sale Cross-Selling (5th Edition) CU Sales: Inquiring and Listening: Training on Demand Improving and Maintaining Quality Service Spotting Referrals: Training on Demand A1005D A1005E A1030 A1030A A1030B A1030C A1030D A1030E A1030F A1032 A1032A A1032B A1032C A1032D A1032E A1032F PF1003 PF1010 PF1005 PF1013 PF1004 PF1011 PF1002 PF1009 PF1007 PF1012 PF1000 PF1006 PF1001 PF1008 PA1002 PA1000 PA1001 PA1003 A1002 A1002A A1002B A1002C A1002D A1002E A1002F S120 FC103P S500 FC156P exams are available through CUNA CPD. CUNA CPD members can add Skillsoft courses covering computer skills, leadership and management to their membership 7

8 Security ATM Security: Training on Demand Avoiding False Identification, Counterfeiting and Other Scams: Training on Demand Hostile Robbery Simulation: Training on Demand Note Pass Robbery Simulation: Training on Demand Preventing Fraud (2nd Edition) Plastic Card Fraud: Training on Demand Recognizing Emerging Fraudulent Practices Introduction to Recognizing Emerging Fraudulent Practices Cyber Fraud Plastic Card Fraud Other Types of Fraud Security Technology Best Practices Robbery: Actions, Reactions and Coping Skills: Training on Demand Robbery Prevention and Preparation Security (5th Edition) Security Issues (1st Edition, revised) SELLER Security Procedure Protocol Introduction to Security Security Systems and Procedures Emergency and Disaster Preparedness Identifying Suspicious Activity Robbery: Actions, Reactions, and Coping Skills Executing Security Procedures Spanish Credit Union Spanish: Applying the Basics Building Blocks Using Verbs Asking Questions Using Object Pronouns Present Perfect Tense Exploring Immigrant Cultures: Training On Demand SELLER Spanish for Tellers The Latino Culture and Your Credit Union Spanish Foundations and Member Greetings Basic Credit Union Terms and Phrases The Spanish Calendar Numbers, Coins, and Currency Transactions with Spanish-Speaking Members Technology Credit Union Technology (2nd Edition) Serving Members with Technology (2nd Edition) The Critical Role of Technology in Credit Unions Recognizing the Importance of Technology Putting Members at the Center of Their Finances Using 21st Century Lending Centers ATMs, Debit Cards, and Credit Cards Understanding Internet Financial Services Keeping Pace with Innovation Using Technology to Improve Member Service FC153P FC116P FC132P FC131P S900 FC111P A1015 A1015A A1015B A1015C A1015D A1015E A1015F FC101P S1320 S30 S910 A1008 A1008A A1008B A1008C A1008D A1008E A1008F A1017 A1017A A1017B A1017C A1017D A1017E FC125P A1007 A1007A A1007B A1007C A1007D A1007E A1007F S600 S620 A1009 A1009A A1009B A1009C A1009D A1009E A1009F S1120 Recognition provided at various training milestones. Visit training.cuna.org/recognition to view requirements. 8

9 VOLUNTEERS 10 Ratios Every Volunteer Should Know: Training on Demand VC106P A Board Governance Approach: What to do When Things Go Wrong: Training on Demand VC102P Assessing the CEO: Training on Demand VC107P Asset-Liability Management for Directors (2nd Edition) V415 Bank Secrecy Act for Volunteers: Training on Demand VC101P Business Continuity Planning for Volunteers: Training on Demand VC120P Communications Strategies for High Performing Volunteers: Training on Demand VC118P Credit Union Growth Strategies: Training on Demand VC109P Effective Governance: An Overview: Training on Demand VC116P Financial Management (3rd Edition) V409 Financial Reports for Volunteers (5th Edition) V02 History and Philosophy for Volunteers (4th Edition) V01 How to Think About Strategic Planning: Training on Demand VC119P Local Involvement: Marketing Strategy and Community Benefit: Training on Demand VC112P Managing Risk for Volunteers (6th Edition) V03 Overseeing the Annual Audit by Outside Parties: Training on Demand VC114P So, You Have a Community Charter Now What?: Training on Demand VC110P The Basics of Internal Controls: Training on Demand VC111P The Basics of Risk Assessment for Volunteers V305 The Basics of Risk Assessment: Training on Demand VC104P The Directors Role When Complaints are Filed Against Senior Management: Training on Demand VC108P The Supervisory Committee s Role in Due Diligence V303 The Supervisory Committee s Role in Finding Fraud: Training on Demand VC105P The Volunteer s Role in Managing 3rd Party Relationships: Training on Demand VC103P Understanding the Audit Report (2nd Edition) V428 Understanding the Audit Report: Training on Demand VC113P Volunteer Self-Evaluations: Training on Demand VC117P What Credit Union Volunteers Need to Know About Harassment in the Workplace: Training on Demand VC121P exams are available through CUNA CPD. CUNA CPD members can add Skillsoft courses covering computer skills, leadership and management to their membership # /2014 Credit Union National Association