ABA Bank Financial Management Diploma

Transcription

1 ABA Bank Financial Management Diploma This diploma is designed for individuals who are involved in the financial management of their bank, including junior officers up through CEOs, CFOs and other senior officers making key decisions that affect bank profitability. The courses required for this diploma cover the analysis of bank performance, the measurement and management of interest rate risk, and the management of funding, liquidity and capital. The required courses all use the same textbook that provides participants with the basic concepts in each of the areas. Each of the courses includes exercises in which participants apply these concepts to their own institution. Candidates should have an understanding of accounting and financial markets before beginning the required courses. Experience in the use of electronic spreadsheets is helpful but not required. Students must successfully complete the following courses. No substitutions or previous college credit will be accepted for this diploma. Grade Course Analyzing Bank Performance Ethical Issues for Bankers Managing the Bank s Investment Portfolio Managing Funding, Liquidity and Capital Managing Interest Rate Risk Virginia Bankers Association, 120 Washington St. E., Charleston WV 25301, along with a check for $ If you have college courses for review for transfer to the ABA program, please ask the college to send us an official transcript. For

2 ABA Bank Operations Diploma Bank operations are the infrastructure of the organization. Individuals who work in operations across the bank are responsible for ensuring that the daily workflow is smooth and efficient. With views toward operational efficiency and customer expectations, bank operations personnel continually review current methods and procedures and often recommend process improvements and innovations. In the course of their duties, operations personnel interact with staff throughout the bank, from data processing to customer contact areas. Supervisors and managers in operations are responsible for seeing that their areas are staffed adequately with well-trained personnel, who understand banking processes, process improvement methods and project management. This curriculum provides a solid grounding in banking fundamentals, which is essential to new or aspiring operations managers or supervisors. Critical knowledge areas such as accounting, legal and regulatory aspects of banking, general bank operations, payment systems, and supervision are central to the program. The diploma is an ideal foundation for bankers new to the operations area. Those titles with an asterisk (*) may be met by transfer credit from an accredited college or university. Each course transferred must be taken for a minimum of 3 credits. Grade Course Principles of Banking General Accounting* Law and Banking: Applications or Law and Banking: Principles Money and Banking Supervisor Certificate Ethical Issues for Bankers Our General Accounting course is developed for students having no previous accounting education or work experience. It does, however, use a college textbook. Virginia Bankers Association, 120 Washington St. E., Charleston WV 25301, along with a check for $ If you have college courses for review for transfer to the ABA program, please ask the college to send us an official transcript. For

3 ABA Business Banking and Commercial Lending Diploma This curriculum is designed for small business bankers, new commercial lenders, and those individuals in lending support positions, and management trainees. The courses address broad banking comprehension, financial accounting, commercial lending and credit analysis, product knowledge both credit and deposit products for small businesses legal and regulatory issues, and a number of other topics like relationship selling and presentation skills that support the overall business relationship. Those titles with an asterisk (*) may be met by transfer credit from an accredited college or university. Each course transferred must be taken for a minimum of 3 credits. Grade Course ABA Principles of Banking All 5 Levels of Evaluating and Structuring Commercial Loans OR Both Analyzing Financial Statements AND Commercial Lending Credit Products for Small Business Customers Deposit Products for Small Business Ethical Issues for Bankers General Accounting* Law and Banking: Principles Presentation Skills Relationship Selling to Small Business Customers Servicing & Growing Small Business Relationships Virginia Bankers Association, 120 Washington St. E., Charleston WV 25301, along with a check for $ If you have college courses for review for transfer to the ABA program, please ask the college to send us an official transcript. For

4 ABA Consumer Banking Diploma Consumer lenders provide service to customers and prospective customers through various credit products and services. Consumer lenders need to understand the consumer lending process from developing and taking loan applications to collection and recovery. Consumer lenders participate in the bank's sales and development activities. Because meeting sales objectives is a critical responsibility of the position, consumer lenders often identify and follow through with cross-selling opportunities. To be successful, consumer lenders must stay current on all trends, issues and procedures affecting the consumer lending function, especially changing rules and regulations. They also need to develop solid relationship management skills. The ABA Consumer Banking Diploma reflects a balanced treatment of the knowledge and skill requirements of a typical consumer lender. Complementing consumer-lending coursework are topics in general banking, accounting and credit analysis, and legal and regulatory compliance. Approaches to relationship management and relationship selling are also addressed. Those titles with an asterisk (*) may be met by transfer credit from an accredited college or university. Each course transferred must be taken for a minimum of 3 credits. Grade Course ABA Principles of Banking Building and Retaining Customer Relationships Consumer Lending Effective Client Referrals Ethical Issues for Bankers General Accounting * Introduction to Relationship Selling Law and Banking: Applications or Law and Banking: Principles Personal Tax Return Analysis Presentation Skills Virginia Bankers Association, 120 Washington St. E., Charleston WV 25301, along with a check for $ If you have college courses for review for transfer to the ABA program, please ask the college to send us an official transcript. For

5 ABA General Banking Diploma ABA's research, conducted with bankers representing a cross-section of professional specializations, suggests that a solid grounding in banking fundamentals is an indispensable element of professional success. In part, this explains why the ABA General Banking Diploma has been the most popular and widely recognized ABA diploma for individuals new to the banking industry. The curriculum for this diploma centers on banking essentials, such as the role of banking in the U.S. economy and the purpose of specific banking functions. Courses in accounting and economics provide the foundation for an understanding of banking. Legal and regulatory issues and compliance matters, as well as marketing fundamentals are addressed through specific course work. In addition, training in identifying and resolving ethical issues, which may surface during the course of day-to-day business, is part of the overall program. Those titles with an asterisk (*) may be met by transfer credit from an accredited college or university. Each course transferred must be taken for a minimum of 3 credits. Grade Course ABA Principles of Banking Economics for Bankers* Ethical Issues for Bankers General Accounting* Law and Banking: Principles or Law and Banking: Applications Marketing Financial Services Virginia Bankers Association, 120 Washington St. E., Charleston WV 25301, along with a check for $ If you have college courses for review for transfer to the ABA program, please ask the college to send us an official transcript. For

6 ABA Military Banking Operations Diploma The ABA Military Banking Operations Diploma was created to provide veterans, military-selected Reserves, and the National Guard with the knowledge and skills needed to pursue a career in the financial services industry. The members of the armed forces community possess decision-making skills and a work ethic that any employer would value, as well as leadership skills developed under extraordinary circumstances. ABA rounds out these unique current and potential employees with a comprehensive training program that teaches them about the banking industry, and prepares them for managerial-level positions. Those titles with an asterisk (*) may be met by transfer credit from an accredited college or university. Each course transferred must be taken for a minimum of 3 credits. Grade Course ABA Principles of Banking Analyzing Bank Performance Economics for Bankers* Ethical Issues for Bankers General Accounting Law & Banking: Principles Managing Funding, Liquidity and Capital Managing Interest Rate Risk Money & Banking Supervisor Certificate** **Or constructive credit from a military leadership course. Virginia Bankers Association, 120 Washington St. E., Charleston WV 25301, along with a check for $ If you have college courses for review for transfer to the AIB program, please ask the college to send us an official transcript. For

7 ABA Residential Mortgage Lending Certificate Mortgage Loans are a core product for most banks. Despite the slew of new regulations, customers continue to buy and refinance their homes and they expect their bank will provide them a variety of mortgage options to meet their needs. The ABA Residential Mortgage Lender Certificate provides a solid understanding of banking, credit analysis, and legal principles that support the mortgage process. In keeping with evolving customer preferences, the certificate underscores relationship sales skills in addition to the mechanics of a mortgage loan, thereby preparing loan officers to be successful in growing their book of business while helping their bank acquire a deeper share of wallet. The certificate is designed for aspiring mortgage lenders and those individuals new to the mortgage area of the bank, including mortgage loan clerks, loan processors, and closers. NEW: A free companion course has been added to the Certificate. Pre-Information on TILA-RESPA for AllRegs Mortgage Courses provides a brief fact sheet: TILA-RESPA Integrated Disclosure: What Does It Mean For You. Those titles with an asterisk (*) may be met by transfer credit from an accredited college or university. Each course transferred must be taken for a minimum of 3 credits. Grade Course Banking Today or ABA Principles of Banking Personal Tax Return Analysis Effective Client Referrals Ethical Issues for Bankers Appraisal Procedures ** Basics of Mortgage Processing** Completing the HUD-1** Discovering FHA Programs** Elements of Title Insurance** Essentials of Mortgage Lending** Explaining Loan Modifications** Gathering the Facts on Mortgage Fraud** Mortgage Customer Counseling and Prequalification Preparing the Closing Disclosure** Processing and Underwriting Credit** Processing Income and Assets** Reviewing the Appraisal Report** **These courses are offered through a partnership with AllRegs, a leader in residential mortgage lending. The estimated time to complete these 18 courses is approximately 26 hours. Students have access to the curriculum for one year from date of purchase. Virginia Bankers Association, 120 Washington St. E., Charleston WV 25301, along with a check for $ If you have college courses for review for transfer to the AIB program, please ask the college to send us an official transcript. For

8 ABA Personal Banker Certificate Personal Bankers, sometimes referred to as Financial Services Representatives or Financial Services Associates, are responsible for providing full-service banking to customers by providing appropriate credit, deposit and other banking services that meet customer needs and expectations. Personal Bankers often drive the sales and service function in the bank office or branch. They call on potential and current customers to develop new business relationships and to support customer retention strategies. They also sell and cross-sell a variety retail and trust services. Successful Personal Bankers have acquired broad product knowledge, including specific understanding of the different types of deposit and loan products. Customer service skills are critical to the Personal Banker position along with sales skills that focus on profiling customer needs and offering the appropriate products; therefore, solid interpersonal skills and effective referral skills are necessary as well. In addition, successful Personal Bankers are effective in applying bank policies and procedures, particularly account opening procedures. Successful Personal Bankers use a customerfocused, needs-based sales approach in carrying out their responsibilities. Superior performers are sales- and servicedriven, professional in their conduct and appearance, and ethical in all their dealings. This course of study, leading to the ABA Personal Banking Diploma, addresses the appropriate mix of banking knowledge and skills leading to success. Grade Course Principles of Banking or Banking Today Building and Retaining Customer Relationships Consumer Credit Products Cross-Selling Deposit Products Dealing Effectively with Co-Workers Effective Client Referrals Ethical Issues for Bankers Fundamentals of Consumer Lending Fundamentals of Small Business Banking Introduction to Relationship Selling Introduction to Analyzing Financial Statements Managing Time at Work Tele-Consulting Understanding Bank Products Applicants can purchase all of the required courses for this certificate as a self-paced online curriculum. The estimated time to complete these 15 courses is approximately 43 hours. Students have access to the curriculum for one year from date of purchase. Virginia Bankers Association, 120 Washington St. E., Charleston WV 25301, along with a check for $ If you have college courses for review for transfer to the ABA program, please ask the college to send us an official transcript. For

9 ABA Certificate in Lending Compliance Earning the ABA Certificate in Lending Compliance demonstrates to bank management and examiners your thorough grounding in key lending regulations, and ability to identify and respond to compliance requirements. The complete 17-course curriculum is available for study at your own pace along with unlimited access to all course content for 12 months including any updates on new issuances and regulation changes made within that year. No other online lending compliance curriculum offers this advantage. Grade Course Anatomy of a Regulation CRA, Community Bank* CRA, Large Bank* Credit Card Regulations Elements of a Compliance Program ECOA Reg B FCRA Good Faith Estimate and HUD-1** HMDA Loans to Insiders Reg O National Flood Insurance Regulations RESPA Reg Z Ability to Repay (ATR) and Qualified Mortgage (QM) Reg Z Closed-End Credit Reg Z Open-End Credit Servicemembers Civil Relief Act UDAAP *Choose either CRA - Large Bank or CRA - Community Bank. Your purchase includes access to both, but you are only required to take one of these courses to earn the Certificate. **GFE-HUD is made available at no cost as part of the certificate, and is not required for completion. Virginia Bankers Association, 120 Washington St. E., Charleston WV 25301, along with a check for $25.00.

10 ABA Branch Manager Certificate This curriculum prepares individuals to manage a banking office by covering banking essentials, sales management, people management, and business management skills. Branch managers manage the activities of branch offices and offer deposit and loan products to businesses and individuals. In addition to broad knowledge of banking and banking operations, the responsibilities of Branch Managers require expertise in lending, branch operations, staff supervision and development, sales management and customer service. This certificate addresses these core competencies, providing branch managers with the knowledge and skills they will need to drive their team and bank performance. Grade Course Banking Today or ABA Principles of Banking Building and Retaining Customer Relationships Calling on Small Business Customers Coaching for Success** Corrective Action** Effective Written Communication Ethical Issues for Bankers** Fundamentals of Consumer Lending Fundamentals of Small Business Banking Hiring the Best** Introduction to Relationship Selling Leveraging the Benefits of a Diverse Workforce** Managing Change** Managing Employee Performance** Rewards & Recognition** Presentation Skills Sales Coaching in the Bank Servicing and Growing Small Business Relationships Successful Sales Campaigns The estimated time to complete these 20 courses is approximately 39 hours. Students have access to the curriculum for 1 year from date of purchase.. **These courses are part of the ABA Supervisor Certificate. Students enrolled in the Branch Manager Certificate who have successfully completed the Supervisor Certificate (self-paced or facilitated) will automatically receive credit for the identified courses.

11 ABA Bank Service Provider Certificate The ABA Bank Service Provider Certificate is designed for individuals employed by companies that provide products and services to the banking industry. Bank service providers need a broad understanding of the banking business, including banking terminology, and can benefit from the same content used by the institutions they will be selling to and servicing. The certificate provides participants with an understanding of the major types of customer banks serve, the principal product lines that banks provide to those customers, the organization of a typical bank, key functions and processes within a bank, how a bank makes money, and the regulatory environment in which banks operate. Grade Course Banking Today or ABA Principles of Banking Ethical Issues for Bankers Fundamentals of Consumer Lending Fundamentals of Small Business Banking Understanding Bank Products Applicants can purchase all of the required courses for this certificate as a self-paced online curriculum.

12 ABA Bank Teller Certificate Tellers represent the front line of most banks. In addition to cashing checks and accepting savings deposits and withdrawals, tellers may have to perform specialized duties, such as accepting loan, credit, utility and other payments. Tellers are responsible for maintaining accurate records of all transactions and for preparing daily settlements of teller cash and proof transactions. Tellers must understand teller policies and procedures and apply technical teller skills as reflected in the duties of their jobs. In addition to handling money well, effective tellers must be service-oriented and work effectively with the public as well as with co-workers. The curriculum for the ABA Bank Teller Certificate is centered on ABA Today's Teller, which addresses the critical technical skills of the position. The remaining courses address practical knowledge and applied skills in banking, regulatory compliance for tellers, and customer service and sales. Grade Course Banking Today or ABA Principles of Banking Dealing Effectively with Co-Workers Effective Client Referrals Essentials of Workplace Conduct Ethical Issues for Bankers Introduction to Relationship Selling Revitalizing Customer Service Teller Basics Applicants can purchase all of the required courses for this certificate as a self-paced online curriculum.

13 ABA Certificate in Commercial Lending The ABA Certificate in Commercial Lending focuses on financial statement analysis and commercial lending, will familiarize lenders with both audited and unaudited statements, and fill any gaps in your understanding of credit analysis and underwriting. Pre and post-tests allow seasoned lenders to test out, and more importantly, let the industry know you are "credit trained" and ready to bring in new, qualified business. Grade Course Level 1: Understanding Business Borrowers Level 2: Analyzing Business Financial Statements and Tax Returns Level 3: Analyzing Personal Financial Statements and Tax Returns Level 4: Qualitative Analysis and Determining a Credit Risk Rating Level 5: Loan Structuring, Documentation, Pricing and Problem Loans Applicants can purchase all of the required courses for this certificate as a self-paced online training curriculum. Contact WVBA to register.

14 ABA Certificate in Deposit Compliance Earning the ABA Certificate in Deposit Compliance demonstrates to bank management and examiners your thorough grounding in key deposit regulations, and ability to identify and respond to compliance requirements. The complete 11- course curriculum is available for study at your own pace along with unlimited access to all course content for 12 months including any updates on new issuances and regulation changes made within that year. No other online deposit compliance curriculum offers this advantage. Grade Course You must complete the following courses: Anatomy of a Regulation BSA/USA Patriot Act Digital Compliance Electronic Funds Transfer Act (Reg E) Elements of a Compliance Program Expedited Funds Availability Act (Reg CC) Office of Foreign Assets Control (OFAC) Privacy/Information Sharing Reserve Requirements for Depository Institutions Act (Reg D) Truth-in-Savings Act (Reg DD) Unfair, Deceptive or Abusive Acts or Practices (UDAAP) The estimated time to complete these 11 courses is approximately 12 hours. Applicants can purchase all of the required courses for this certificate as a self-paced online training curriculum. Contact WVBA to register.

15 ABA Customer Service Representative Certificate Customer Service Representatives (CSRs) conduct basic banking transactions and cross-sell bank products/services. Successful CSRs respond to basic customer inquiries in a knowledgeable and courteous manner, and resolve customer problems when they arise. To respond effectively to customer needs, CSRs must have a thorough understanding of retail products and services, as well as pertinent bank policies and procedures. CSRs apply customer service skills in addressing customer inquiries and concerns. Basic selling and cross-selling skills are necessary as well. In many situations, CSRs are the "face" of the bank. A customer-focused, service orientation is essential, accompanied by an ethical and sincere approach to customer relations. The ABA Customer Service Representative Certificate addresses the knowledge and skills necessary to achieve superior performance in this important position within the bank. In addition to courses that address sales and customer service, the curriculum also emphasizes regulatory compliance, business ethics and banking fundamentals. : Grade Course Banking Today or ABA Principles of Banking Building and Retaining Customer Relationships Cross-Selling Deposit Products Dealing Effectively with Co-Workers Effective Client Referrals Ethical Issues for Bankers Introduction to Relationship Selling Revitalizing Customer Service Effective Telephone Communication Understanding Bank Products Applicants can purchase all of the required courses for this certificate as a self-paced online training package. Contact WVBA to register.

16 ABA Small Business Banker Certificate The ABA Small Business Certificate is primarily for relationship managers who need the skills to build a relationshipcentric sales approach, engage customers to better understand their needs and appropriate solutions, handle objections, plan and execute the perfect sales call, and manage relationships post-sale. Grade Course Banking Today or ABA Principles of Banking Calling on Small Business Customers Credit Products for Small Businesses Deposit Products and Services for Small Businesses Fundamentals of Small Business Banking Introduction to Analyzing Financial Statements Personal Tax Return Analysis Relationship Selling to Small Business Customers Retirement Products for Small Businesses Servicing and Growing Small Business Relationships Small Business Borrowing Applicants can purchase all of the required courses for this certificate as a self-paced online curriculum.

17 ABA Supervisor Certificate Supervision is always a challenge, especially for the newly appointed supervisor. Supervision, often considered firstlevel management, involves overseeing the work of others using a combination of leadership and managerial skills. ABA's research findings indicate that sound supervisory skills are among the most important ones in banking. The ability to work effectively with people, especially with respect to inspiring and developing staff, is a critical competency for all career bankers. The ABA Supervisor Certificate prepares new and potential supervisors for their emerging responsibilities by offering fresh insights on proven supervisory approaches. The courses in the program explore ways to interview, evaluate and select employees, while being mindful of legal considerations. The performance management process is reviewed in detail, with special attention placed on coaching, rewards and recognition, and corrective action. Managing employee relations is addressed through four major strategies: compliance with laws, managing diversity, handling work and personal issues, and fostering open communication among staff members. In addition, the certificate program includes a component on ethical practices in banking. : Grade Course Banking Today or ABA Principles of Banking Coaching for Success Corrective Action Ethical Issues for Bankers Hiring the Best Leveraging the Benefits of a Diverse Workforce Managing Employee Relations Managing Change Rewards and Recognition This certificate is also available as an ABA Online Course. Students must complete the certificate course plus ABA Banking Today. Applicants can purchase all of the required courses for this certificate as a self-paced online training package. Contact WVBA to register.

18 ABA Team Leader Certificate In today's competitive environment it is critical to leverage the power of teams to provide solutions to problems, to innovate and enhance organizational capabilities, and to take advantage of emerging business opportunities. The potential effectiveness of a high performing team far exceeds the ability of any single manager. To build a successful team requires a leader who possesses the knowledge and skills to build a climate of trust, leverage personal strengths of team members, manage team weaknesses, and set meaningful goals and expectations. Successful team leaders focus on both team purpose and individual tasks, promote shared responsibility for results, identify appropriate methods for rewards and recognition, and communicate effectively with team members and stakeholders. They also coach team members and help manage the change process. This certificate is designed to help individuals develop the necessary skills to lead and manage effective teams. The courses in the program have been developed for bankers, and are presented in a banking context. The program is appropriate for bankers who have direct supervisory responsibility for team members and for bankers who collaborate with others in the bank on occasion to meet common objectives and achieve specific results. : Grade Course Banking Today or ABA Principles of Banking Coaching for Success Dealing Effectively with Co-Workers Managing Change Meetings that Work Presentation Skills Rewards and Recognition Effective Written Communication Applicants can purchase all of the required courses for this certificate as a self-paced online training package. Contact WVBA to register.

19 ABA Universal Banker Certificate The ABA Universal Banker Certificate provides banking knowledge and skills needed for the newest and fastest growing role in retail banking. Universal bankers have multi-faceted job responsibilities, ranging from minimal cash handling and basic transactions to product and service sales, and referrals to other lines of business. The coursework in the certificate ranges from key product knowledge to relationship building, customer service, and expert referral skills. This certificate is designed to help new Universal Bankers cater to a changing customer mindset by being the single point of contact for walk-in customers and fulfilling sales, service and referral needs. This provides a seamless experience and adds value to new and existing customer relationships. : Grade Course Banking Today or ABA Principles of Banking Building and Retaining Customer Relationships Consumer Credit Products Cross-Selling Deposit Products Dealing Effectively with Co-Workers Effective Client Referrals Ethical Issues for Bankers Handling Mortgage Inquiries and Making Referrals Introduction to Relationship Selling Presentation Skills Revitalizing Customer Service Understanding Bank Products Applicants can purchase all of the required courses for this certificate as a self-paced online training package. Contact WVBA to register.