LIST OF AVAILABLE COURSES

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1 of days Course Title Credit and Collection Management * B Advanced Credit and Collection Management A 5 600B * M * 7 600N * A Debt Collection and Revenue Management Debt Collection and Revenue Management Utility Advanced Debt Collection and Revenue Management Debt Collection Strategies for Regional Medical Health Systems Debt Collection Strategies for Regional and National Insurance Schemes Debt Collection Strategies and Techniques Debt Collection Strategies and Techniques for Utility Customer Services, Marketing, Sales and Public Relations Procedures $1, * A Customer Service, Sales, Marketing and Public Relations Procedures for Utility $1, Call Center and Contact Center Procedures for Private and Public $1, Sector * A Call Center and Contact Center Procedures for Utility $1, Marketing and Public Relation Management $1, * B Advanced Marketing and Public Relation Management $1, Human Resources Management $1, * B Advanced Human Resources Management $1, Supervisory Management Techniques for Public and Private Sector $1, * A Supervisory Management Techniques for Utility $1, * B Advanced Supervisory Management Techniques $1, * G Supervisory Management Techniques for Government and Statutory $1, Leadership and Communication Management $1, * B Advanced Leadership and Communication Management 1

2 of days Course Title * G Leadership and Communication Management for Government and $1, Statutory * L Leadership and Communication Management for Law Enforcement $1, Officers Coaching and Mentoring Management $1, * B Advanced Coaching and Mentoring Management Training Design and Presentation Delivery (Train-the-Trainer) * B Advanced Training Design and Presentation Delivery (Train-the- Trainer) * A Management Strategies for Utility * B Advanced Management Strategies Project Management Procedures $1, * B Advanced Project Management Procedures Financial Risk Management Procedures and Supervision Crisis Management Procedures & Supervision $1, * A Crisis Management Procedures & Supervision for Utility * B Advanced Crisis Management Procedures & Supervision Disaster Preparedness Management * A Disaster Preparedness Management for Utility $2, * B Advanced Disaster Preparedness Management for Utility $2, Anti-Money Laundering Compliance Procedures and Supervision * B Advanced Anti-Money Laundering Compliance Procedures and Supervision Business Continuity Planning Procedures and Management * A Business Continuity Planning Procedures and Management for Utility * B Advanced Business Continuity Planning Procedures and Management Financial Fraud Prevention Procedures and Supervision 2

3 of days Course Title * B Advanced Financial Fraud Prevention Procedures and Supervision Performance Review and Job Evaluation Management * A Performance Review and Job Evaluation Management for Utility * B Advanced Performance Review and Job Evaluation Management * G Performance Review for Government and Statutory * L Performance Review and Job Evaluation Management Law Enforcement Officers Call Center and Contact Center Management * A Call Center and Contact Management for Utility Customer Service Management and Supervision * A Customer Service Management and Supervision for Utility B Advanced Customer Service Management and Supervision Business Office Writing and Communication Management * B Advanced Business Office Writing and Communication Management Treasury Department Management Automated Clearing House Procedures and Management * G Government Revenue, Tax and Debt Collection Management * B Advanced Government Revenue, Tax and Debt Collection Management Banks Main Branch or Head Office Audit Procedures and Compliance Trust Department Audit of Banks and Other Financial Institutions Financial Risk Based Auditing of Banks and Other Financial Institutions Banks Cash and Demand Deposit Audit and Compliance Procedures Banks Branch Audit and Compliance Procedures Banks Loans Audit and Compliance Procedures 3

4 of days Course Title * B Advanced Bank Loans Audit and Compliance Procedures Banks IT Audit and Compliance Procedures Banks Oversight Requirements and Procedures * B Advanced Banks Oversight Requirements and Procedures * G Government Revenue, Tax and Debt Collection Procedures for New and Experienced Collectors and Tax Compliance Officers Bank Loan Portfolio Administration and Management Credit and Collection Counseling Management Credit Bureau and Credit Counseling Management Procedures * B Advanced Executive Assistant Management Loan Modification and Collections Procedures for Financial Institutions * B Advanced Loan Modification and Collections Procedures for Financial Institutions The Foreign Account Tax Compliance Act (FATCA), Compliance Procedures * B Advanced Foreign Account Tax Compliance Act (FATCA) Compliance Procedures Performance Management for Financial Institutions and Private Sector * A Performance Management for Utility * B Advanced Performance Management for Financial Institutions and Private Sector Change Management Procedures for Private and Public Sector * A Change Management Procedures for Utility * B Advanced Change Management Procedures for Private and Public Sector * G Change Management Procedures for Government and Statutory * L Change Management Procedures for Law Enforcement Officers Business Ethics and Professional Management Procedures Airport Debt Collection and Revenue Management 4

5 of days Course Title Emergency Call Procedures & Standards Conflict Resolution Management Procedures * B Advanced Conflict Resolution Management Procedures $ * G Conflict Resolution Management Procedures for Government and Statutory Credit Underwriting Management * B Advanced Credit Underwriting Management Utility Regulatory Management Procedures Health and Safety Management Compliance Procedures for Private and Public Sector * B Advanced Health and Safety Management Compliance Procedures $2, for Private and Public Sector Mail Service Provider Operational Procedures and Customer Service Technical Writing Procedures for Public and Private Sector Organizations * A Technical Writing Procedures for Utility * L Technical Writing Procedures for Law Enforcement Officers Recruitment and Selection Management Procedures Time Management Procedures Hazardous Work Environment Management Industrial Security Management Media Presentation and Public Relations Management Procedures for Public and Private Sector Companies * A Media Presentation and Public Relations Management Procedures for Utility Shareholders Relationship Management Procedures Facilities Management Procedures for Private and Public * A Facilities Management for Utility * G Facilities Management for Government and Statutory $2,

6 of days Course Title Records Management Procedures for Private and Public Sector Disaster Preparedness Media Management Procedures for Private and Public Sector Anti Money Laundering and FATCA Compliance Procedures $2, Procurement Management Procedures $2, Water Infrastructure Management Procedures $2, Environmental Safety Management Procedures $2, Credit Card Fraud Management Procedures $2, Water Distribution Management Procedures $2, Electricity Theft Prevention Management Procedures $2,

7 Courses Missing from this list: CK 6141B Advanced Strategic Management Procedures for Financial Institutions, and the Public & Private Sectors 7