Integrating Enterprise Data for Enhanced Decision Support at Hydro Ottawa

Transcription

1 Integrating Enterprise Data for Enhanced Decision Support at Hydro Ottawa Robert Skanes Senior Account Executive Scott McIntyre Senior Application Consultant Mike Morin GIS / OMS Project Manager, Hydro Ottawa Utilities & Communications

2 Agenda Hydro Ottawa Overview Project Overview Technology Solution Demonstration Project Benefits Q & A

3 Hydro Ottawa Vitals Gloucester Hydro, Goulbourn Hydro, Kanata Hydro, Nepean Hydro, Casselman Hydro, and Ottawa Hydro make up the new amalgamated LDC in Ontario Amalgamation 2000 serve over 285,000 customers Service territory 1,104 sq. kms Circuit kilometers - 5,740 Total substations - 85 April Electricity Distributors Association s prestigious Local Distribution Company (LDC) Performance Excellence Award, sponsored by Ontario Power Generation second nationally in the 2007 JD Power & Associates Canadian Electric Utility Customer Satisfaction Study.

4 GIS/OMS Project Roll-Out

5 Current State - GIS G/Technology Current production version Fully Operational 25 G/Designer, G/Netviewer, 40 G/Mobile, G/Analyst All electrical asset data maintained within breaker to premise Complete design process from conceptual to As-built Electrical model exported to OMS

6 Current State - OMS InService System Operations 4 I/Dispatcher, I/Netviewer, 10 I/Mobile Repository for all system events and customer call logging Utilizes GIS electrical model Trouble Analysis used for identifying probable outage cause Work dispatched via wireless to field crews Vehicle tracking - GPS Outage statistics report generation Billing & Collections 1 I/Dispatcher, 9 I/Mobile Dispatch of Collections work orders generated from CIS

7 Interfaces Customer Information System (CIS) GIS receipt of customer demographic data names, account types, meter data CIS receipt of GIS premise information Addresses, postal codes OMS receipt of CIS work orders CYME Initial scoping exercises to interface GIS electrical model with CYME engineering/ analysis software SCADA Interface with OMS Future SCADA breaker status one way communication back to OMS OnePortal - Future Publish OMS information to Hydro Ottawa web site for customer/media communications - # of affected customers, location. Outage data collection and report generation for asset management

8 Project Overview A solution designed to: enable self-service and real-time access to disparate data sources online equip users with geospatial query, analysis, and visualization tools facilitate interrogation, analysis, and assessment of result sets support the formulation of decisions in support of core business objectives* *Emergency Management, Critical Infrastructure Protection, Economic Development, and many more application purposes.

9 Project Overview End Users Media Field Staff / Operations & Management

10 The Project End Users & Needs PHASE 1 End User Self Service PHASE 2 Media Self Service PHASE 3 Hydro Ottawa Enterprise Report / Dashboard application REQUIREMENTS Customer access to outage info via web portal REQUIREMENTS Media access to outage info via web portal for public notification REQUIREMENTS Quick Access to Accurate, Concise Ad-hoc Reports & Summary Data Quick Access to High-level Detail Data (i.e. Accurate Systems Maps)

11 Technology Intergraph Web Portal Enterprise Business Intelligence The underlying technology utilizes Intergraph Geomedia WebMap software Template/example solution As customizable as desired Requires enablement: Define customer requirements Design new features Modify existing features Document system Install

12 Client Reports and Charts Field Communications Mashups Dashboards Web Server GeoRSS Feeds Summary Reports Attribute/Spatial Filtering Data Warehousing Portal Business Logic GeoMedia WebMap Dataservers (GeoETL) Data Aggregations Industry-standard Reports Spatial Aggregation GeoCoding Data Sources WWW Services GIS/OMS Data CIS ERP SAP

13 Demonstration

14 Project Benefits The Typical Imbalance DECISION-MAKING DATA AVAILABILITY Management Business Dev. Field Staff Technical Services October 15,

15 Project Benefits Timely and Accurate access to useful data can balance the model DECISION-MAKING DATA AVAILABILITY Management Business Dev. Field Staff Technical Services October 15,

16 Benefits by Constituent BENEFITS BENEFITS BENEFITS Information access equals better overall customer experience, and greater satisfaction in service Re-allocation / reassignment of CIS resources otherwise involved in taking customer calls Re-allocation / reassignment of CIS resources otherwise involved in taking calls from Media Media able to report on near real-time, and therefore, actionable information to the public Operational spending rationalization Decision support for where dollars need to be spent for the highest return on investment Asset reliability improvements Effective utilization of preventative maintenance investments Predicting areas of risk Ability to be proactive Improved decision making due to timely access to information. Timely and accurate reporting

17 Summary Mining Operations data means better and more informed decision making for the operation as a whole Allows for intelligent spend of capital Supports intelligent and just in time spending on planned maintenance programs Delivers actionable intelligence in support of resource allocation and enhanced customer service program development