INDUSTRY SOLUTIONS FOR PUBLIC SAFETY

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1 INDUSTRY SOLUTIONS FOR PUBLIC SAFETY

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3 CREATE A SAFER WORLD Protecting lives and property is a demanding and crucial mission. At Intergraph, we understand the ever-changing challenges of the public safety industry. For decades, Intergraph has provided innovative solutions to public safety agencies worldwide created specifically for coordinated response to emergency and non-emergency incidents. Our solutions help you serve the public by reducing crime, maintaining order, and protecting the well-being of citizens. From the Americas to the United Kingdom, Europe, Australia, and Asia, our public safety solutions give police, fire, emergency, and related personnel an unparalleled level of communication and control, remarkable for its speed, flexibility, synergy, and user-friendliness. Our solutions, based on open standard technologies, cover the spectrum of public safety needs from emergency readiness planning and response management to investigation and resolution. 1

4 2 Intergraph s software protects 1 in 12 people in the world.

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6 In cities with wide-ranging needs, public safety agencies rely on Intergraph technologies to help them protect and save lives, infrastructure, and personal property. Our people and products are dedicated to supporting the modernization of public safety incident systems and services, and establishing regional, interoperable security networks to safeguard our communities and create a safer world. Our Public Safety Solutions Intergraph is a known leader in the public safety industry. We were first to offer you real-time integrated digital mapping. We have advanced our solution to provide an unprecedented common operating picture by integrating disparate data from multiple sources and placing it in context, so you can manage incidents and make the right choices. We provide a full range of incident response solutions, giving you an exceptionally clear picture of events and conditions as incidents unfold. No other company offers you that kind of expertise in digital mapping integration. During a catastrophe, from an act of nature to an act of terror, it can be a lifesaver. Streamlining Your Process Saves Money, Too Intergraph s public safety solutions provide a onestop information center for public safety agencies. Now, every detail of an incident can be neatly wrapped together, so that, for example, investigators can access and review all records fire, police, emergency medical personnel in one set of reports, which can later be reviewed during the legal process. By giving field personnel access to incident information and giving them the ability to read, retrieve, and input data the reduction in paperwork and duplication of effort can be as dramatic as the money savings. In addition, the efficiencies that Intergraph s public safety solutions afford can significantly enhance the development of your organization s best practices and procedures. So you can streamline processes and save money. Reporting and Analysis Tools Leverage Your Data Public safety agencies generate volumes of valuable data, which is captured in public safety applications such as CAD and records management systems. For instance, your CAD system records vital emergency call information such as time, location, and unit response. Your records management system logs accidents, arrest reports, citations, dispositions, known offenders, gang activity, and more. Intergraph s enterprise-class Reporting and Analysis solution adds value to this information by letting you interactively explore the data in industry-standard terms, without having knowledge of the database structure in which it is stored. You can present quality reports from Intergraph applications, visualize and explore information from those applications, and perform real-time performance monitoring using dashboards. You can also distribute and access information through secure portals. These functions are useful in exploring and exposing relationships and trends; improving query capabilities, reporting, and analysis; and helping you achieve operational excellence. Our tools mine the data hidden within your complex database structures, integrate it into your business processes, and improve organizational response. 4

7 Enduring Customer Partnerships When you purchase an Intergraph public safety solution, you get more than a solution that lasts just a few years; you get the only solution you ll ever need. That s because we re constantly improving our products to make your mission an easier one. Add to that an unparalleled customer support staff and it s easy to see why more than 97 percent of those who have purchased our system still use our system. We have a reputation for dedication to customer success through long-term partnerships. Innovation, from Response to Resolution Intergraph s public safety solutions combine our digital mapping capabilities and the flexibility of the Internet to extend your safety network as far as you need it, interfacing with a vast array of external systems to give you virtually seamless workflows. To help you transmit the most accurate information faster to a wider range of users, we ve engineered a powerful set of tools to enhance our solution, providing seamless integration among all users by facilitating smooth, reliable, flexible communication and an entirely new level of smarter data retrieval. This means you can now use Intergraph s versatile public safety solution to gain immediate access to an incredible wealth of critical information and resources wherever and whenever you need it. Elk Grove Police Department, California, USA The Elk Grove Police Department, located in Elk Grove, California, is a premier public safety agency serving a population of more than 131,000 across 45.3 square miles. With 122 sworn officers and 65 non-sworn staff, Elk Grove PD is dedicated to continuing an open, proactive, and creative environment in which both the community and the police department flourish. Elk Grove PD chose the Intergraph solution for its ease of use, interoperability, and reputation. Intergraph provided the department with an integrated solution that supports CAD, records management, mobile services, field reporting, and property management. Because Elk Grove was a new police department, it had the opportunity to develop policies and procedures built around the industry s best practices. And that was only the beginning. Intergraph has been an absolutely perfect fit for Elk Grove since day one. We here at the Elk Grove Police Department look forward to a very long and successful relationship with Intergraph, says Sergeant Kathy Dewante. 5

8 As we continue to implement Intergraph s products, our experience reaffirms that we made the right decision by selecting Intergraph as the provider for our computer-aided dispatch and records management systems. Assistant Chief Jim Berry Abilene Police Department Texas, USA 6

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10 Bouches Du Rhône Fire Brigade, France Located in Provence in the south of France, Bouches du Rhône is a region of 5,100 square kilometers renowned for its large forest fires. Its topography includes mountains, plains, and flat country, as well as the busy urban area of Marseilles. The Bouches du Rhône Fire Brigade receives 800,000 emergency calls a year and responds to 120,000 incidents, some of which involve more than 200 vehicles. To help manage its large volume of calls, the Brigade chose Intergraph s CAD application, which incorporates various telephony interfaces, including automatic location identification and messaging using mobile phones. The vector map for its entire street network, plus main building footprints and aerial photos of the region, are also fully integrated into the system. The Bouches du Rhône Fire Brigade has been using the Intergraph solution since The centralization of the 112 and 18 emergency call numbers and the centralized management of vehicles and firefighters could not have been carried out without this reliable and powerful system, says Lieutenant-Colonel Marc Vitalbo, head of the Brigade s IT department. The solution has proved its efficiency not only in daily operations, but also during crisis situations forest fires, floods, and other major incidents. A common operating picture lets you see clearly Intergraph s public safety solutions address the range of critical capabilities needed by public safety agencies worldwide. Incident Response Management Intergraph s unparalleled Incident Response Management solution provides call center and communications center operators with easy-touse tools to field emergency and non-emergency calls, create and update incident details, and manage critical resources through real-time interaction of crucial data. CAD resources, combined with historical and local search capabilities, ensure operators have timely and accurate information available when making urgent decisions. To extend Incident Response Management into the field, Intergraph s Mobile Dispatch application uses wireless technology to put information and controlled interaction in the hand of every officer. Designed for in-vehicle devices, tablet-pcs, and hand-held personal digital assistants (PDA), our mobile dispatch software will match any organization s needs. Reporting and Analysis Intergraph s Reporting and Analysis solution gives you the tools you need to leverage the geospatial information captured in public safety applications, such as your CAD and records management systems. Through the ability to explore, transform, and deliver information in unique and dynamic ways, our enterprise-class Reporting and Analysis solution improves overall decision-making, enables 8

11 resource allocation planning and justification, facilitates trend spotting and analysis, and makes possible a host of other IT functions tailored to your agency. Reporting and Analysis empowers you with the data you need to do your job securely, safely, and efficiently. Public Safety Law Enforcement Records Management Without the right tools, managing and tracking the deluge of law enforcement records data such as accident and arrest reports, depositions, summonses, and much more can be overwhelming. Intergraph s Law Enforcement Records Management solution links people, property, places, and other records into a central database, dramatically increasing efficiency and reducing errors. These systems help you create, query, and manage law enforcement records in a secure, reliable environment, and deliver National Incident-based Reporting System (NIBRS) and Uniform Crime Reporting (UCR) reports to state governments. Plus, our Jail Management software provides a variety of features for jail-specific data, automating jail management functions to ensure due process and provide required documentation of all inmate activities from booking to release. Intergraph s Field Reporting application brings state-of-the-art mobile technology to field personnel, and lets them use their time more efficiently by completing reporting tasks in the field instead of at the station. With this application, field officers have a single workspace, giving them access to the same information as personnel at the station. This allows them to serve papers, report incidents and accidents, and transfer queries and responses using wireless technology in the field. This reduces paper flow and speeds access to reports, so information is available on demand wherever it is needed. Multi-Agency Interoperability, Cross-Jurisdictional Response Intergraph public safety solutions give you the power to respond in any situation. Our multiagency interoperability incorporates some of the world s most innovative thinking and world-class engineering. We give you tools for a coordinated, cross-jurisdictional response, which helps maintain public order and safety, while streamlining workflow processes. Our analysis tools improve regional crime solving and response to incidents, and help you better allocate prevention resources. Mobile access gives field officers the information they need for more appropriate response, leading to lower crime rates and clearer insight into incident locations and conditions. Faster, Smarter Communication Using proven, state-of-the-art technology to advance security, Intergraph s public safety solutions have created faster, smarter communication that goes everywhere you need it. By combining Intergraph s unmatched research and development with remote Internet access, mobile communication, field reporting, and reporting and analysis, we deliver new, more powerful capabilities to your entire force at the desk or in the field. 9

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13 Intergraph s incident management technologies advance our force s efforts, improving emergency response and helping us protect the lives of those who live, work, study, and visit the Canton of Geneva. Charly Delay Project Manager Geneva, Switzerland 11

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15 About intergraph Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph s industryspecific software to organize vast amounts of data into understandable visual representations and actionable intelligence. Intergraph s software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world. Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction, and operation of plants, ships, and offshore facilities. Intergraph SG&I provides geospatially powered solutions to the defense and intelligence, public safety and security, government, transportation, photogrammetry, utilities, and communications industries. For more information, visit 13

16 Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation. Intergraph believes the information in this publication is accurate as of its publication date. Such information is subject to change without notice Intergraph Corporation, 8/09 PSF-US-0008C-ENG