DEBIT Reference Guide for On-boarding RuPay Kisan Card and RuPay Debit Card

Transcription

1 DEBIT Reference Guide for On-boarding RuPay Kisan Card and RuPay Debit Card GIZ NABARD Rural Financial Institutions Programme in Cooperation with NPCI

2 Imprint Published by: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH GIZ NABARD Rural Financial Institutions Programme Contact: Dr. Detlev Holloh, Programme Director Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH L-20, Green Park (Main) New Delhi / INDIA Phone: Telefax: [email protected] Homepage: Responsible: Amit Arora [email protected] Author: Sunil Aggarwal Editor: Nitin Jindal Design/Layout: [email protected] Second Edition New Delhi, October, 2013 DISCLAIMER Since the guide addresses all SCBs and DCCBs in India, it is possible that the requirements of some banks do not fit into the defined processes. The contents are indicative and supporting in nature. Also the cost heads mentioned in this document are indicative in nature. While every care has been taken to ensure accuracy, banks are advised to exercise their own due diligence and treat this guide only as an additional point of reference.

3 Reference Guide for On-boarding RuPay Kisan Card and RuPay Debit Card GIZ NABARD Rural Financial Institutions Programme in Cooperation with NPCI

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5 Preface Definition of Payment System Payment System is a unique and critical part of banking activities. This has been regulated under the Banking Regulations Act 1949 and the RBI Act The advent of electronic payment system resulted in the paradigm shift in the way the banking is done. It has given birth of Anywhere Anytime Banking and a host of new products, services and conveniences like paperless, cash less payments. It also resulted in need to expand the scope of regulations to include electronic payment systems. Accordingly, in 2007, an Act was passed, namely the Payment and Settlement Systems Act, 2007 (PSS Act) and the governing regulations were enacted vide Payment and Settlement System Regulations, PSS Act defines the payment system as a system that enables payment to be effected between a payer and a beneficiary, involving clearing, payment or settlement service or all of them, but does not include a stock exchange or clearing corporations set up under stock exchanges. To decide whether a particular entity operates the payment system, it must perform either the clearing or settlement or payment function or all of them. Under the PSS Act, RBI is the designated Authority for regulation and supervision of the Payment Systems and for matters connected therewith or incidental thereto. In terms of the provisions of the Act, no person other than the RBI can commence or operate a payment system in India unless authorized by the RBI. The RBI is empowered for authorizing, prescribing policies and setting standards for regulating and supervising the payment and settlement systems in the country. Any unauthorized operation of a payment system would be an offence under the PSS Act and accordingly liable for penal action under that Act. Further, the system provider is required to operate the payment system in accordance with the provisions of the Act and the Regulations, the contract governing the relationship among the system participants, the rules and regulations which deal with the operation of the payment system, the terms and conditions of authorization and the directions given by the RBI from time to time. RBI is authorized to issue directions to a payment system or system participant to cease or desist from engaging in any act, omission or course of conduct or direct it to perform any acts as well as issue general directions in the interests of the smooth operation of the payment system. RBI is empowered to revoke the authorization granted by it, if the system provider contravenes any provisions of the Act or Regulations, fails to comply with its orders/ directions or violates the terms and conditions under which the authorization was granted to it. RBI has since authorized several payment system operators of pre-paid payment instruments, card schemes, cross-border in-bound money transfers, ATM networks and centralized clearing arrangements. RBI is empowered to prescribe the format of payment instructions, size and shape of instructions, timings to be maintained by payment systems, manner of funds transfer criteria for membership including continuation, termination and rejection of membership, terms and conditions for participation in the payment system etc. For operating various Retail Payment Systems in India, an umbrella organization has been setup, namely National Payments Corporation of India (NPCI). Current Payment Systems The Payment Systems currently in use include clearing of cheques/demand drafts/pay orders, money transfers through ECS/NEFT/RTGS, card operations (Debit/Credit/Pre-paid) through ATM/POS/Internet, Mobile Banking, Internet Banking etc., described briefly below: iii

6 1. Paper Based Clearing Cheque/DD/ PO etc Payment System operated by RBI/ designated banks at different locations Membership - Direct/Through Sponsor Bank Types of Clearing Non MICR Clearing/MICR Clearing/CTS (Cheque Truncation System) 2. Electronic Clearing Service (ECS) ECS is an electronic mode of payment / receipt for bulk transactions that are repetitive and periodic in nature. Once the customer subscribes to the facility by giving a mandate (authorization), the funds are transferred on the due date from/into the bank account electronically. ECS is of 2 types ECS Credit and ECS Debit, briefly described below: a. ECS Credit For affording credit to a large number of beneficiaries (like distribution of dividend, interest, salary, pension, etc.,) having accounts with bank branches at various locations within the jurisdiction of an ECS Centre by raising a single debit to the bank account of the user institution. b. ECS Debit For raising debits to a large number of accounts (like payment of telephone/ electricity/water bills, cess/tax collections, loan instalment repayments, periodic investments in mutual funds, insurance premium etc.) maintained with bank branches at various locations within the jurisdiction of an ECS Centre for single credit to the bank account of the user institution. ECS Centres i) Local ECS Operating at 81 centres / locations across the country. At each of these ECS centres, the branch coverage is restricted to the geographical coverage of the clearing house, generally covering one city and/or satellite towns and suburbs adjoining the city Operated by: RBI/ Designated Banks at different locations Pre-requisite: Clearing Membership at the location ii) Regional ECS (RECS) Operating at 9 centres/locations across the country. RECS facilitates the coverage all core-banking-enabled branches in a State or group of States and can be used by institutions desirous of reaching beneficiaries within the state/group of states Confined to the bank branches within the jurisdiction of a Regional office of RBI Pre-requisite: Clearing Membership at the location and CBS iii) National Electronic Clearing Service (NECS) The centralized version of ECS Credit, being operated at Mumbai and facilitates the coverage of all core-banking enabled branches located anywhere in the country Operated by: National Clearing Cell (NCC) RBI, Mumbai Pre-requisite: Clearing Membership at Mumbai and CBS 3. NEFT and RTGS One-to-one Inter-bank funds transfer for individuals /corporate Real Time Gross Settlement (RTGS) Online transfer during business time. Minimum amount Rs.2 lac. Each transaction payment is settled between remitting and recipient banks independently at the time of remittance National Electronic Funds Transfer (NEFT) Remittance in hourly batches during business hours. No minimum and maximum amount limit. Inter-bank settlements at hourly intervals RTGS System is also used by banks for their inter-bank settlements for various types of transactions, like: a) Remittances b) Purchase of government securities (through Clearing Corporation of India Ltd.) c) ATM/Micro-ATM/PoS Transactions (through National Payment Corporation of India Ltd.), The System is operated by the National Clearing Cell, RBI, Nariman Point, Mumbai Banks have to fulfill terms and conditions prescribed by RBI to become member of the System. Those unable to meet the conditions can become sub-member through sponsorship by an existing member. iv

7 4. Card Based Payment System Credit/ Debit/Pre-Paid Card Payment Network operated by NPCI/ Visa/Master Card Pre-requisite: Membership Direct/through Sponsor Bank and CBS The Cards enable the customers to effect payment through ATMs/Micro-ATMs/Point of Sales Terminals (PoS) and Internet 5. Internet Banking, Bills/Taxes Payment and E-Commerce Customers can use Internet channel for payments. Banks provide access to account through Internet to their customers for transfer of funds in own account, remittance to others accounts, bills/ taxes payments, payment for purchase of goods/ services etc. 6. Mobile Payment System (Immediate Payment System) Only banks, licensed and supervised in India and having physical presence in India are permitted to offer mobile banking after obtaining necessary permission from RBI Provided by: NPCI through its existing NFS switch Pre-requisite Bank should have mobile banking licence from RBI, CBS and Mobile banking application. Electronic Payment Systems have been adopted quickly by the commercial banks, which has brought unprecedented benefits to them. RRBs have also moved forward with the support of their sponsor banks. SCBs and DCCBs in India have also now embarked upon the mission of on-boarding the Core Banking Solution and Electronic Card Payment Systems. Some SCBs have taken the lead for themselves as well as for the DCCBs under their fold. Some DCCBs have moved forward of their own. This Reference Guide has been prepared with a view to support these banks in on-boarding Electronic Card Payment Systems. The reference points are intended to draw attention to key points which the banks should keep in mind while selecting Card Payment System and to improve understanding of the systems to avoid pitfalls and adopt processes which led to successful adoption of the system by members of the peer group. Contents v

8 Table of Contents Title Page Introduction... 1 RuPay Kisan Card / RuPay Debit Card - Procedure for On-boarding Compliance with the Guidelines Issued by NPCI Acquisition of Card Payment Switch (with Card Management System) Option 1 - Acquisition of the Card Payment System on Ownership Basis Option 2 - Acquisition of the Card Payment System on ASP Model NABARD s Financial Support Membership of National Financial Switch (NFS) Direct Membership Sub Membership Printing of Cards, PINs and Welcome Kits Cost Components Procedure for Getting IIN from NPCI Standard Operating Procedure NABARD s Financial Support for Introduction of RuPay Kisan Card Installation of PoS/MICRO-ATM Key Features Key Components of PoS/Micro-ATM Facility Acquisition of PoS/Micro-ATM Switch Module Acquisition of PoS/Micro-ATMs NABARD s Support for Installation of PoS/Micro-ATM...18 Contents vi

9 Title Page 6. Installation of ATM Acquisition of ATM Switch Module Acquisition of ATMs Prominent ATM Manufacturers and ASP Vendors for ATM NABARD s Support for ATM...25 Annexure A -ATM Transaction Flow Annexure B - Vendors Approved by NPCI for Card Design & Manufacture Annexure C - Format for Submitting KCC Proposal - Cooperative Banks Glossary Contents vii

10 Introduction Photographs by Enrico Fabian Having migrated to CBS, the natural progression for the cooperative banks is to on-board electronic Card Payment System to be able to offer Anywhere Anytime Banking Services to their customers and to provide short term credit facility to farmers through RuPay Kisan Card (KCC Card). It would help the farmers to get banking facilities at their door step on a 24 x 7 basis across all locations through ATMs/PoS/ Micro-ATMs ( alternate channels ). The salient features of the Card Payment System are: These alternate channels of the bank are connected to the bank s CBS through the software solution called Switch. The transactions on bank s own alternate channels are routed through the Switch to the bank s CBS. To facilitate transactions of cards issued by other banks, the Switch should be connected to NFS so that such transactions are transmitted to respective bank s Switch. Those other banks Switches should however be similarly connected to the NFS. To connect to the NFS, the banks have to secure membership of the same from NPCI. Banks can become direct member or can go through another existing member bank under the Sponsorship Scheme. 1

11 The international transactions through International Debit/Credit Cards are routed to the concerned Network Service Provider Visa/ MasterCard/American Express/Diners Card etc. NFS has recently entered into a strategic alliance with Discover Financial Services (DFS) to expand its reach to international transactions. These being card based channels, banks require a Card Management System (CMS) which contains the requisite information about the cards account holder s name, account number, card number generation & updation logic, password, PIN Management, hot listed cards, expired cards, biometric record etc. It validates the authenticity of the card before the transaction is transmitted to the CBS through the Switch for completing the transaction. It is not necessary for a bank to have ATM, PoS or Micro-ATM to introduce Card Based Electronic Payment System as the Card Holder is free to use the Card at these alternate channels installed by other banks in the network. It would be however necessary for these banks to have EFT Switch with the CMS Solution. As and when the bank intends to install its own ATM and/or PoS/Micro-ATM, it has to add ATM and/or PoS/Micro-ATM module(s) to the Switch. In all there would be 5 modules in the Card Payment Switch Switching system, Card Management System, ATM Module, the PoS/ Micro-ATM Module and the Host Security Module (HSM). The validation of a card initiated transaction is through Card and PIN in case of ATM Card, PIN and/ or Signature in case of PoS Card and Biometric Identification in case of Micro-ATM The Card related transaction on Internet Banking is routed through Internet Module of CBS to the Card Payment Switch for validation of the Card related information; and thereafter it is relayed to the CBS. The Switch for Mobile Banking is independent of the ATM and POS/Micro-ATM Switches, having its own logic, processing and operating system. The Cards are linked in the CBS to the respective KYC Compliant Accounts The banks are required to print cards, PIN mailers and Welcome Kit etc. Most of the banks find it beneficial to outsource these activities to approved vendors. To facilitate inter-bank transactions within the country relating to ATM, PoS, Micro-ATM and Mobile Banking, National Financial Switch (NFS) has been setup by NPCI. To be a part of the inter-bank payment through these channels, it is necessary that banks become member of NFS and arrange connectivity of their Switches to NFS. For international card transactions, currently Visa and MasterCard services are being availed. NPCI also has started issuing International Chip Cards recently in association with Discover Financial Services. Annexure A contains the Transaction Flow of ATM/PoS/Micro ATM transactions. Contents 2

12 RuPay Kisan Card / RuPay Debit Card - Procedure for On-boarding The RuPay Kisan Card and RuPay Debit Card are plastic cards issued by banks to the farmers and other customers to extend the facility of Anywhere Anytime Banking. The Card Holder is able to use the Card at any ATM, PoS, and Micro-ATM or through Internet ( alternate channels / delivery channels ) to con- duct financial and non-financial transactions. All transactions done at the above delivery channels of the Card Issuer Bank are routed through the switch to the CBS of the bank. The transactions done at the alternate delivery channels of other banks are routed through the multi- lateral network created by NFS to reach the Issuer bank s switch /CBS. To enable the aforesaid, the bank is required to take multiple steps which are briefly described in table below. The activities to be undertaken under each step can be broadly divided into following six segments: 1. Compliance with the Guidelines issued by NPCI 2. Acquisition of Card Payment Switch (with the Card Management System) Steps for on-boarding the Card Payment System 1 Acquisition of Switch and Card Management System OR Engaging an ASP Vendor for providing Switch and Card Management Services. (NPCI has displayed list of Vendors having required certification. Other Vendors will require prior NPCI certification) 2 Bank to obtain Membership of NFS from NPCI after complying with specified terms and conditions OR 3. Banks to become Sub Member through Sponsorship by an existing Member bank (For easier connectivity, the Banks may keep in mind the Switch taken by the Sponsor Bank while selecting Switch Vendor/ASP) 4 Linking ASP Vendor s Switch with Switches of DCCB 5 Internal certification with identified ASP and Bank s CBS for conforming readiness to NPCI for certification 6 Selection of Card Vendor (certified by NPCI) 7 Submission of application to NPCI for IIN assignment 8 Submission of Documents to NPCI for Risk Assessment & Compliance evaluation 9 Finalization of Card Design as per NPCI card specifications 10 Submission of card design for approval from NPCI 11 Submission of embosser file with CVD values and track 1 & 2 data to NPCI for validation 12 Placing order with Card Vendor for printing of test cards 13 Submission of 30 test card plastics, card details & Requirements template to NPCI 14 Carrying out the Host to Host Testing & Certification round as per RuPay Specs and NPCI specified TAT. 15 Bank and NPCI to sign off successful testing on the UAT scripts 16 Pilot Go Live with 4 to 5 identified Members 17 Reconciliation & accounting conformation from the bank on pilot go live process 18 Full go Live 3

13 3. Printing of Cards, PIN mailers and Welcome Kits 4. Membership of National Financial Switch (NFS) 5. Installation of PoS/Micro-ATM 6. Installation of ATM The key points relating to each of the segment have been described below with the aim to help the banks in selection of the appropriate solution, hardware and the vendor, evaluation of costs, following the process for joining the payment system, commissioning of the solution, ensuring the security, managing technology upgrades and growth etc. It may be noted here that the mandatory activities for on-boarding the Card Payment System are (1) Membership of NFS (2) Acquiring Payment Switch and (3) Printing of Cards/Pin. (4) PCI & other certifications done by ASP. It is not necessary to install PoS/Micro- ATM/ ATM. However, the Card Issuing Bank has to pay Inter-change Fee to the Bank which owns the ATM/Micro-ATM on which the Card is used. In case of use at PoS, the Card Issuing Bank is entitled to receive a part of the commission received by the bank owning the PoS. The rates of payable fee and receivable commission are advised by NPCI. Banks generally prefer to install their own ATM/Micro-ATMs at locations having large usage of the Cards issued by them. Banks are advised to exercise due diligence and consider these guidelines only as a support in their endeavour. Contents 4

14 1. Compliance with the Guidelines Issued by NPCI Following are the key steps required to be taken by banks for on-boarding the RuPay Card Payment System: a. Obtain Board approval for Direct/Indirect membership of the Payment System. b. Submit application to NPCI alongwith the board approval, copy of RBI License, balance sheet and other documents prescribed by NPCI, for obtaining Institution Identification Number (IIN). c. Tie-up with a Sponsor Bank in case of Indirect Membership and submit the IIN application to NPCI, with the Sponsorship letter from the Sponsor Bank. d. Alongside, the bank to proceed with the selection of the card vendor from the approved list of NPCI. The technical specifications of the Card are to be as per NPCI defined standards e. Allotment of IIN for RuPay Debit and RuPay Kisan Card by NPCI f. Sharing of card design files and RuPay card specification by NPCI g. Sharing of sample embosser file and test cases by the Bank to NPCI h. On successful testing, bank would be ready to go live directly / under sub-membership of Sponsor Bank Banks are advised to visit website of NPCI (www. npci.org.in) for detailed guidelines in the matter. Besides, NABARD has published A Comprehensive Handbook on Card Terminology, FAQs and NABARD Guidelines for providing card enabled ser- vices by Regional Rural Banks and Cooperative Banks. It is hosted on the web site of NABARD. The banks will find the handbook extremely helpful in implementing the Card Payment System. 5

15 2. Acquisition of Card Payment Switch (with Card Management System) Banks can acquire Card Payment Switch on Owner- ship basis as well as under ASP Model. Major contributing factors for selection of the Option are outlined below: a. Estimated No. of Cards/No. of Transactions If the number of cards is low, it is cost effective to outsource this activity to ASP rather than managing the entire Payment System which will have a certain minimum cost of maintenance b. Cost of Acquisition of the Card Payment Switch The cost of acquiring Payment System has a certain minimum cost. If the volume of transactions is not likely to be high in the medium term, it may be worthwhile to opt for ASP Model. The cost benefit needs to be assessed appropriately. Over the period of time, it is also likely that the technology and/or medium undergo changes which may call for additional expenses. That can be avoided in ASP Model c. Plans to offer sponsorship to other banks In case a bank intends to be the sponsor for other banks, it may be advantageous to select ownership basis d. Availability of IT Resources The availability of IT resources in the bank to manage the Payment System is a key factor for taking decision in favour of ownership basis e. Financial Resources The upfront cost of acquiring Payment System is required to be seen in the backdrop of financial strength of the bank f. Available Roll-out time The ownership basis model would require time to setup the Payment System. In view of most of the banks running behind projected time-lines, ASP Model would be better suited. The readiness of the technology base would be a key factor 2.1 Option 1 - Acquisition of the Card Payment System on Ownership Basis If the bank intends to offer sponsorship to other banks or expects large volumes and has sufficient IT resources, the ownership model may be better suited Selection of Software Solution Following key points are to be given due consideration: a) Certification by NPCI b) Adherence of the Switch to all the Technical norms & security guidelines as per RBI & NPCI requirements c) Licensing Terms - i) Limitation on the Number of Transactions/Cards/Channels/Devices present or future ii) Right of use by Associates/BCs/Agencies/ Subsidiaries d) Price Points i) Inclusions: Application Software, System Software, Connectivity with Host & NFS, Project Implementation, Training/Support ii) One time Licence Fee and recurring fee etc. iii) Exclusions: Hardware, third party software etc. iv) Customization cost e) Integration with the CBS/Implementation Turn Around Time f) Customization requirements and time lines g) Availability of regulatory and normal reports h) Support for additional/future MIS requirements i) Training to Implementation Team& other staff, support methodology j) Performance Warranties, Quality Assurance, Contents 6

16 Certifying Authority, Date, Validity etc. k) Problem/Critical Support Management System and Turn Around Time l) Terms of Annual Maintenance/Technical Support, Period of validity of rates m) Future Versions upgrade, release terms, frequency, management of existing Version n) Solvency of the Vendor for sustained support in the medium/long term o) Reference Check with an existing client onsite visit p) Security from external threats - hacking/intervention q) Hardware requirement and other dependencies r) Turnkey options Software/Hardware/Commissioning and initial hand-holding Selection of Hardware a) Technical specifications as per Software Solution b) Sizing of Capacity to take care of at least medium term requirements c) Delivery Period, dependencies d) Complaint Management System Methodology for resolution of problems, Turn Around Time, Critical Support Management System e) Annual Maintenance Contract/Annual Technical Support Terms f) Reference Check with any existing client onsite visit g) Solvency 2.2 Option 2 - Acquisition of the Card Payment System on ASP Model The Model relieves the bank from the efforts involved in setting up their own Switch. The ASP Vendor owns the Switch and undertakes the entire operating activity at its own location on a shared basis, providing the service to many banks. It has the connectivity with the NFS already in place, if its duly certified by the NPCI. The ASP Vendor also possesses the DR site for the Switch. Only connectivity with the CBS of the client bank is required which significantly cuts down the time and costs. This Model is considered a value proposition for the DCCBs in the background of limited volume and IT resources, need for quick turn-aroundtime and savings of capital costs Selection of Vendor The Switch of the ASP Vendor needs to be certified by NPCI. The certification process followed by NPCI ensures that the ASP Vendor has requisite wherewithal to undertake the activity on the sustainable basis, ensuring security and safety. ASPs compliant of laid down specifications need certification by NPCI to be able to offer services to the Banks. At present following nine (9) ASPs are providing services to the bank as per norms specified NPCI. The list is subject to revision from time to time and therefore banks are advised to get in touch with NPCI for updated status at the time of selection of the Vendor: 1. FIS Solutions 2. C-edge 3. Euronet Services 4. Sarvatra Technology 5. Thane Janata Sahakari Bank 6. Shyamrao Co-operative Bank (Maximus and Narada Switch) 7. Saraswat Co-operative Bank 8. Finacus 9. E-Cosmos Solutions (Cosmos Bank) Banks need to look into the following matters, inter-alia: a) Licensing Terms - i) Limitation on the Number of Transactions/ Cards/Channels/Devices present or future ii) Right of use by Associates/BCs/Agencies/ Subsidiaries b) Price Points i) Fixed Cost (one time for Integration/ Inter-facing with Bank and NPCI), Commissioning ii) Transaction (Switching) Fee - Financial Transactions/Non-financial Transactions iii) Basis of Fee Fixed or per Transaction, Flat Rate or Graded on the basis of Volume, all inclusive or any exclusion, any minimum per month criteria iv) Project Implementation, Training/Support 7

17 v) Exclusions: Hardware, third party software etc. vi) Customization cost c) Customization requirements and time lines d) Availability of regulatory and normal reports e) Support for additional/future MIS requirements f) Turn Around Time g) Implementation time, training to Implementation Team and others, support methodology h) Hardware requirement and other dependencies i) Data Centre Integrity, Safety and Confidentiality j) DR site at a different seismic zone k) Quality Assurance, Certifying Authority, Date, Validity etc. l) Problem/Critical Support Management System and Turn Around Time m) Warranties for Performance (uptime) and Data Security n) Solvency of the Vendor - for long term sustenance and support o) Reference Check with an existing client onsite visit 2.3 NABARD s Financial Support Cost of integration charges between POS and CBS server On reimbursement basis. Contents 8

18 3. Membership of National Financial Switch (NFS) The bank should consider following points before deciding the mode of membership: a) Direct Membership may not be a cost effective proposition if the volumes are not sufficient b) Scope of sponsoring other banks If the bank intends to be the sponsoring bank, direct membership is suitable in line with the Bank s technical & operational capabilities. Otherwise, it may be better to opt for sponsorship model c) Sponsorship model can prove to be quite a value proposition if the tie-up terms are well negotiated. Following benefits can accrue: i) Migrating to Payment System would be quick as technical issues relating to approval of the switch, establishment of link with NFS etc., would stand addressed. Only link with ASP s switch would need to be established. ii) Sponsoring bank s ATM/ PoS network may be available for Card Holders without any interchange costs. iii) Sub Membership would overcome the requirement of two rounds of testing. Only one round of UAT would be required. No comfort Testing would be required as the ASP would already be certified. 3.1 Direct Membership Bank fulfilling the following General and Technical Eligibility criteria can apply to NPCI for direct membership General Eligibility Criteria a) Bank should have valid Banking License from RBI. b) Bank should have Current A/c with RBI c) Bank should be on CBS for all its Branches, RO, HO and extension counters. d) Bank should be a direct RTGS Member of RBI e) Bank should have HSM and Card Management System* f) Should have ATMs and the ATM Switch networked with the NFS* g) Should have EFT Switch* as per NPCI s technical criteria & adhering to security guidelines of RBI h) Should have DR&PR site for Data Centre* and Switch i) Bank to own responsibility to carry out Clearing & Settlements Daily 3-way Reconciliation Dispute Management Fraud and Risk Management *Own or Sharing Basis Technical Eligibility Criteria a) Use of HSM (External Host Security Module) for encryption and decryption b) FIPS 140-1/140-2 or FIPS 197 certified crypto product (HSM Standard) c) Pin Generation and verification using HSM d) ATMs and POS should have unique Key per terminal e) Use of Double length Triple Des keys for terminals and translations f) Mandatory PIN, CVV1 and expiry date verification by issuers g) PCI DSS compliance for Switch PR & DR 3.2 Sub-Membership Salient Features: a) Since most of the DCCBs are not member of 9

19 RTGS, they tie up with the Direct Member Bank of the NFS. b) Under the terms of agreement the Sponsor Bank assumes the role of the Settlement Banker / Sponsor Bank for these DCCBs. c) The DCCB has to open a current account with the sponsor bank and keep it funded as per mutual arrangement for settlement. d) The Bank s customer will have cards having a unique IIN issued by NPCI for RuPay Debit Cards. e) The Banks would have tie-ups with various ASP/TSPs who automate their inter-branch network, establish ATMs & issue ATM cards. f) Since considerable investment and expertise is required to setup Payment Switch, smaller banks normally use the services of ASP for Payment Switch on sharing basis. g) ASP usually has a switch-to-switch tieup between the NFS switch and its Switch through which multiple co-op banks CBS are connected. The bank would therefore be required to only arrange connectivity between its CBS and the Switch of ASP. h) Sub-Member can act both as Issuer and Acquirer also i) As a sub member the Bank incurs the costs towards i) Switch sharing with the ASP/Sponsor Bank ii) Card production, personalization and issuance iii) Rs per transaction as switching charges to NPCI for Off-us transactions iv) Rs. 15/- + Service Tax for Financial Transaction and Rs.5/- + Service Tax for Non-Financial Transactions to Acquirer Banks for Off-us transactions General Eligibility Criteria a) CBS Implementation b) Sub membership through sponsorship by an existing NFS Direct Member Bank c) EFT Switch Own or through ASP d) RTGS Member - Direct or through Sponsor Bank e) DR/PR site for Data Centre* Own or through ASP f) To carry out Clearing & Settlements # g) Reconciliation& Dispute Management # h) Fraud and Risk Management # # Responsibilities can be shared with Sponsor Bank & ASP Technical Eligibility Criteria Own or through ASP a) PIN generation & verification using HSM b) HSM for PIN encryption & decryption c) Mandatory Pin, CVV1, Expiry date verification by issuer d) Switch duly certified by the NPCI e) Debit Card Management System f) Switch to be PCI-DSS compliant Documents to be submitted by the Bank to NPCI to initiate the on-boarding of the Bank as sub member a) Sponsorship letter from the Sponsor bank introducing the Bank as sub member and the ASP. b) Approach paper from Sponsor Bank (if new) c) Approach paper from ASP (if new) d) Board resolution from Sponsor Bank for participation in the Sponsor Bank Model of NFS (if new) e) Duly filled & attested Risk Checklist from the Bank f) A copy of RBI license issued to the Bank g) Duly filled and attested Network compliance checklist from the Bank h) Audited balance sheet of the Bank for last 3 years i) A copy of CAMEL ratings of the Bank j) KYC & AML Compliance Undertaking k) Status Form of OC 47 - Disabling Cash Retraction Facility in ATMs, if the Bank has deployed own ATMs l) Network Diagram between sub-member Bank &the ASP m) IIN Request form & Cover letter from Bank n) Application for joining NFS as sub-member and annexure from Bank o) Bank Information Sheet from the Bank p) Non-Disclosure Agreement q) Sub-membership Undertaking r) RuPay Membership Agreement s) Tri-partite agreement to be executed between Sponsor Bank, Sub-member & NPCI. Contents 10

20 3.2.5 Standard Operating Procedure a) The Sponsor Bank will handle the settlements on behalf of the sub-member bank and will indemnify settlements on the NFS network on behalf of its sub member bank. The Sponsor Bank and the sub member bank will have an internal settlement mechanism mutually decided by both entities. b) DCCB will forward the customer complaint to the Sponsor Bank (who would already have a Dispute Management mechanism in place by virtue of being a part of the NFS network). The Sponsor Bank will raise the dispute in its DMS using its DMS ID assigned to the Sub-member. Complaint will be solved as per normal procedure &a solution will be provided to sponsor bank which in turn will provide the same to the DCCB c) NPCI will settle all DCCB transactions with the Sponsor Bank as a part of the consolidated settlement of the sponsor bank. It will be the responsibility of the Sponsor Bank to settle the same with the DCCB. d) Sponsor Bank would inform NPCI to maintain the limits into the Liquidity Manager and NPCI would do the same and confirm back to Sponsor Bank. e) Limits with respect to the Sub-Member, as advised by the Sponsor Bank would be captured in the Liquidity Manager f) All transactions would be routed through Liquidity Manager first and only successful transactions would be sent to sub member through ASP g) The Sponsor Bank will check its Issuer/Acquirer activity reports and other MIS received from NFS and settle its accounts accordingly with the DCCB at mutually decided intervals. h) The Sponsor Bank will refer to the NFS generated Issuer Activity reports and other MIS to settle transactions under the specific DCCB IIN number i.e. for doing recon. i) The Sponsor Bank will be responsible for DMS on behalf of the DCCBs. j) Separate DMS report for net settlement and other reports would be generated for the Sponsor Bank in respect of the sub member k) Separate DMS IDs would be created for Sponsor Bank to capture DMS related issues for the sub members l) NPCI would tag sub member to its Sponsor Bank and the ASP m) ASP should be certified by the 3rd Party SISA Certified Auditor n) Technical Certification for NFS connectivity would be done by NPCI DCCBs need to lay down detailed Procedure for operating under Direct/Sub Membership, liquidity management, reconciliation, dispute management etc. Differences in Direct membership and Sponsor Bank (Sub-member) Model Requirements Direct Members Sub Members CBS implementation Yes Yes EFT Switch Yes/ Can be on Share basis Yes/Can be thru Sponsor Bank Connectivity to NPCI Yes/ Can be on Share basis No/ Can be thru ASP RTGS member Yes No/ Can be thru Sponsor Bank DR/PR site for data center Yes/ Can be on Share basis No/ Can be thru ASP HSM for Pin encryption /Decryption Yes/ Can be on Share basis No/ Can be thru ASP Debit Card Management System Yes/ Can be on Share basis No/ Can be thru ASP Acquiring facility on your switch Yes/ Can be on Share basis No/ Can be thru ASP To carry out Clearing & Settlements Banks Own responsibility Responsibilities Can be shared with Sponsor Bank& ASP Recon & Dispute Management Banks Own responsibility Responsibilities Can be shared with Sponsor Bank & ASP Fraud & Risk Management Banks Own responsibility Responsibilities Can be shared with Sponsor Bank & ASP 11

21 4. Printing of Cards, PINs and Welcome Kits Banks are required to print cards and PIN mailers for the Card. Following type of practices are followed by different banks in this regard: a) RuPay Card Details a. The Card production and design vendor need to be certified by NPCI b. Bank has to adopt the standardized card design and specifications laid down by NPCI for the Kisan Cards c. The cards must be able to perform successful transactions on all NFS ATMs under NFS network operating rules and regulations d. 30 test cards have to be sent for testing e. The test cards may or may not have the art work; white plastic cards also can be sent. But the cards have to contain the dummy Primary Account Number and a PIN f. Numbering Structure of the Card Number i) Card number consists of 16 digits ii) First 6 digits are to identify Issuer Identification Number (the Bank) iii) Last digit (16 th ) is the check sum digit (system generated digit to verify account Contents 12

22 number) iv) Digits number 7 to 15 (9 digits) are for use by the Bank. Out of this, first 2 i.e. 7 th and 8 th are for product differentiation. Remaining 7 digits can be used to identify the card holder. Separate IINs are issued for RuPay Kisan Card and Aadhaar based cards. b) Issuance of Card/Welcome Kit i) INSTA CARDS - Some Banks offer Welcome Kit to their customers, containing Card and the Welcome Letter. The PIN mailer is not separately delivered to the customer and is in the welcome kit itself. These Cards are not customized i.e. they are not pre-linked to an account and don t carry customer s name. The non-personalised Cards (Insta Cards), contained in the Welcome Kit are delivered to the branches who hand-over the same to Customers after duly linking the same to their Account. ii) PERSONALIZED CARDS - Some banks opt for issuing personalized cards, carrying the name of the Card Holder. In this case PIN is delivered separately to the customer. c) Delivery of Cards/PINs ii) Many other banks opt for outsourcing the entire activity of printing the card & the PIN mailers as well as preparing the Welcome Kit. e) Third Party Vendor Selection The Vendor needs to have requisite technical expertise, resources and credibility to undertake this very critical activity. The very basis of transaction being the Card and the PIN, the activity has to be carried out in high level of secured and confidential environment. NPCI has prepared a panel of approved card vendors. The List of such vendors approved by NPCI for card design & manufacture is given in Annexure B 4.1 Cost Components There are several components of the cost in respect of preparation of Card/PIN mailer/ Welcome Kit, like: a) Integration, interfacing and host certification - onetime cost b) Card Designing - onetime cost c) First 100 Card printing onetime cost d) PIN Generation per PIN e) Printing of Card, Personalization, PIN mailer printing, Welcome Kit, collation and courier 4.2 Procedure for getting IIN from NPCI Card Personalization Bureau The process of delivery of the Card, PIN mailer and the Welcome Kit is also different in various banks. Some route everything from their Central Office. Many banks have an arrangement with the Vendor for supplying the Welcome Kit directly to the branches as per Indent sent to the Vendor. PIN mailers are sent separately in case of (personalized cards), usually by the bank, either through the branch or directly to the Card Holder. d) Printing of Cards i) Some banks print PIN mailers in-house. Similarly, they compile the Welcome Kit also. Only Cards are procured from the Vendor. a) The Bank should apply for IIN in the prescribed IIN Request form provided by NPCI b) The request form has to be duly signed by the designated authority of the DCCB, duly stamped with the seal and sent to NPCI along with a covering letter on the DCCB s letterhead and a copy of the bank s RBI license. The Sponsorship letter from the Sponsor bank should also be attached. c) The IIN will be valid only for the product applied for and any other product variation(s) using the same IIN would require separate approvals d) The Bank may request for a single IIN if it has the capability of product differentiation at 7 th and 8 th Digit of card number. However for RuPay Debit, RuPay Kisan Card and Aadhaar based cards, NPCI will issue separate IINs e) NFS operating guidelines and all circulars 13

23 issued under NFS will be applicable for the cards issued under the IIN 4.3 Standard Operating Procedure a) There are several supporting activities which the banks are required to undertake to ensure smooth card operations like i) Handling of Card/PIN mailer/ Welcome Kit - Receipt and storage of Card/PIN/ Welcome Kit, Distribution, Activation of cards and Operations ii) Servicing of ATM cash loading, collecting cheques/purged notices, reconciliation of machine cash etc. iii) Hot-listing cards, issuing modified/ duplicate Cards iv) Reconciliation v) Complaint and Dispute Management vi) MIS Formats b) Banks should set-up a 24 X 7 Help Desk of its own or engage the services of third party service provider to take care of hot-listing of lost stolen cards and other urgent customer service related issues. c) It is important that the banks lay down detailed Standard Operating Procedures to handle various operational activities such as i) Processing of Application from the Account Holder at branch and Central Office ii) Generation of Card, PIN mailer and Welcome Kit iii) Delivery of the Card/Welcome Kit at the Branch iv) Handing over of the Card/Welcome Kit to the Account Holder v) Delivery of PIN mailer to the Account Holder vi) Hot-listing cards, issuing modified/ duplicate Cards vii) Product-wise fee management viii) Card Accounts Management ix) Card Renewal & Re-Issuance x) PIN Re-issuance xi) Transaction charge management xii) Fees to be levied on various products during issuance, renewal, reissuance etc. xiii) Reconciliation between network association files, CBS files and bank switch files xiv) Generation and monitoring reports transaction, exception etc. 4.4 NABARD s Financial Support for Introduction of RuPay Kisan Card With the objective of enabling the clients of cooperatives to connect with national payment system and avail all types of banking facilities at their doorstep, NABARD has floated a scheme to provide financial support to cooperative banks Eligibility a) All Cooperative banks which are fully CBS enabled. b) The bank has to ensure that certification standards as specified by various agencies for RuPay cards are being adhered to Pattern of Assistance a) Cost of printing and issuing RuPay Kisan Cards - i) Upto Rs. 25/- per card (should be owned by the bank and conforming to the standards specified by NPCI). The card can be a non-personalised card, which can be given as a part of the Welcome Kit to the customer. ii) The concerned Cooperative bank may work out a project report covering the total number of RuPay Kisan Cards required iii) Release of Assistance - Release of the grant will be in tandem with achievement. i.e. On coverage of 25% of the operational accounts On coverage of 50% of the operational accounts On coverage of 75% of the operational accounts On coverage of 100% of the operational accounts 25% of the total eligible cost of the cards 50% of the total eligible cost of the cards 75% of the total eligible cost of the cards 100% of the total eligible cost of the cards To get real benefit, banks must aim at achieving 100% coverage of the operational accounts. Contents 14

24 4.4.3 Extent of support a) 100% in North Eastern Region, Sikkim, Jammu & Kashmir, Uttarakhand, Jharkhand, Himachal Pradesh, Chhattisgarh and Andaman & Nicobar Islands b) 90% in the rest of the country Duration of Support For a period of 3 years Operationalisation of Scheme a) Banks to ensure the following before availing grant assistance from NABARD: i) Banks to sign General Agreement with NABARD for availing grant assistance, the details of which can be availed from Regional Offices of NABARD. ii) Banks to forward a copy of all the agreements signed by the bank with various vendors to NABARD Regional Offices b) Upon stabilization of the system, the cooperative bank may forward a letter to NABARD informing about number of RuPay Kisan Cards issued to its farming clientele. The concerned NABARD Regional Office will provide an approval for the same after verifying the claim. Later, on a quarterly basis, the cooperative bank may approach NABARD for reimbursement along with system generated information of the various expenditures. c) It has been recommended by NABARD that cooperative banks adopt the ASP route for providing ATM services to their clients considering the huge capital expenditure involved in establishing and maintaining an ATM network. d) Banks may apply to NABARD on prescribed Application Form - Annexure C In addition, there are various capacity building schemes of NABARD under Financial Inclusion Fund (FIF) to help the banks in undertaking technology upgradation for their staff and clients. Banks may make use of the support available for the same. 15

25 5. Installation of PoS/Micro-ATM With the acquisition of Switch and Membership of NFS, the banks can launch the Cards, as explained above. However, the card holders will be able to use these cards only at the ATMs and PoS/ Micro-ATMs of other banks if the Issuer Bank does not have its own ATMs/PoS/Micro-ATMs. Before explaining the merits of acquiring ATMs, the issue of acquiring PoS/Micro-ATM is being detailed below since it is more important for DC- CBs to have PoS/Micro-ATMs vis-à-vis ATMs. 5.1 Key Features a) PoS is a portable device which is provided to the Shop/Merchant Establishment where the Card can be swiped to pay for goods/services. The card holder is thus relieved of the need to carry cash to purchase goods and services. This device is provided to the Shops/Merchant Establishments by the Acquiring Banks with a view to earn Fee from the transactions conducted on these devices. In addition, the business of these shops/merchant establishments accrues to the Acquiring Banks. b) PoS is linked to the CBS of the Acquiring Bank through PoS Switch. Since the PoS Switch is linked to other banks through NFS, the card holder of any other bank can swipe the card at the PoS. c) The installation of PoS involves costs, like the cost of PoS device, networking of PoS with the Switch and the cost of the Switch. The merit of installing PoS thus depends upon the fee earning vis-à-vis costs of installing PoS. d) Micro-ATM is an improved PoS like device, with additional facilities of biometric identification of the card holder, printing of transaction and mini account statement. Like PoS, the cardholder can be of any bank linked to the NFS. e) Micro-ATM is primarily to provide basic banking facilities to the cardholder through various outlets engaged by the banks as their Business Correspondents. Banks are increasingly opting to install Micro-ATMs in the unbanked areas for financial inclusion of the people residing in unbanked areas. DCCBs are likely to play an important role in this financial inclusion effort, apart from their captive requirement of providing RuPay Kisan Cards to the members of PACS. Contents 16

26 5.2 Key components of PoS/Micro- ATM facility a) RBI approval for Merchant Acquiring b) PoS/Micro-ATM Device the portable hardware c) Software Solution - i) The PoS/Micro-ATM Switch Solution, integrated with the Switch installed for issuing RuPay Cards. ii) The software installed in the PoS/Micro- ATM to integrate communication between the Switch and the device iii) SIM installed in the device to provide connectivity between the device and the Switch 5.3 Acquisition of PoS/Micro-ATM Switch Module a) Banks have the option of either acquiring the Switch on ownership basis or availing the services on ASP Model, depending upon the option exercised by them for the Card Switch. If the Card Switch is on ownership basis, the solution for PoS/Micro-ATM may also be on ownership basis. b) The solution should meet the specifications laid down by NPCI. Banks may contact NPCI in this regard. c) The vendors given by NPCI ( org.in/) for providing the PoS/Micro-ATM* Switch Solution are given in the table below. d) Key points of reference for selection of the Vendor: i) Approved by NPCI/Compliance with NPCI Specifications ii) Integration with the Switch, CBS and NFS iii) Upgradation in line with NPCI requirements from time to time iv) 24 x 7 support at different locations e) Licensing Terms: i) Limitation on the Number of Transactions/ Cards/Channels/Devices present or future ii) Right of use by Associates/BCs/Agencies/ Subsidiaries f) Price Points: i) Fixed Cost (one time for Integration/ Inter-facing with Bank and NPCI), Commissioning Vendors Approved by NPCI for providing PoS/Micro-ATM* Switch Solution 1 ATOS 6TH Floor, A Wing, Prism Tower, Mindspace, Link Road, Malad West, Mumbai Tel: +91 (22) Prizm Payments Silver Metropolis 3rd Floor Jai Coach Compound Goregaon (E) Mumbai Tel:+91 (22) In Solutions Global 6th Floor Palm Spring Above Croma Link Road Malad (West)Mumbai : Maharashtra,India Tel:(022) FSS 502 A 5th Floor South Block, TIDEL IT Park 4 Canal Bank Road Teramani Chennai: Tamil Nadu, India. Tel : (44) OPUS Opus Software Solutions (P).Ltd. - Commerzone, 1st Floor, Building No.4, Samrat Ashoka Path, Off Airport Road, Yerwada, Pune , Maharashtra-India Tel: / Atom Technologies Ltd. FT Tower, CTS no: 256 & 257, Suren Road, Chakala, Andheri (East), MUMBAI TEL TCBIL Tata Communications Plot # C-21 and C-36 Block G, Bandra Kurla Complex Bandra (East), Mumbai Tel Banktech 3rd floor, Sigma Chambers 1307,HAL 3rd Stage, Jeevan Bhima Nagar Main Road, Bangalore Tel: MRL Posnet MRL Posnet Pvt. Ltd, No.134/62, Greenways Road, Raja Annamalai Puram, Chennai , Tamil Nadu, India Tel: * Some of these vendors may not be ready with the Micro-ATM device, meeting Micro ATM Standards of UIDAI Version specifications. Banks may ascertain the facts before inviting the bids. 17

27 ii) Transaction (Switching) Fee - Financial Transactions/Non-financial Transactions iii) Basis of Fee Fixed or per Transaction, Flat Rate or Graded on the basis of Volume, all inclusive or any exclusion, any minimum per month criteria iv) Project Implementation, Training/Support v) Exclusions: Hardware, third party software etc. vi) Customization cost g) Customization requirements and time lines h) Availability of regulatory and normal reports i) Support for additional/future MIS requirements j) Turn Around Time k) Implementation time, training, support methodology l) Training to Implementation Team m) Hardware requirement and other dependencies n) Data Centre Integrity, Safety and Confidentiality o) DRC at a different seismic zone p) Quality Assurance, Certifying Authority, Date, Validity etc. q) Problem/Critical Support Management System and Turn Around Time r) Warranties for Performance (uptime) and Data Security s) Solvency of the Vendor - for long term sustenance and support t) Reference Check with an existing client onsite visit u) Annual Maintenance Contract 5.4 Acquisition of PoS/Micro-ATMs These devices are usually owned by the banks. There are not many options currently available to acquire these devices on lease/rent Key issues for selection of the device a) Compliance with Specifications laid down by NPCI. PoS service provider need to be certified by NPCI b) Delivery Period and dependencies c) Integration with the software solution d) Performance Warranty e) Upgradation in line with NPCI requirements frotime to time f) 24 x 7 support at different locations g) Solvency of the Vendor h) Complaint Critical Support Management System, Methodology for resolution of problems, Turn Around Time i) Annual Maintenance Contract/Annual Technical Support Terms j) Reference Check with existing client onsite visit Illustrative list of vendors in the Indian market for the PoS/Micro-ATM Device a) Verifone b) Ingenico c) PineLabs d) Innoviti e) PAX f) M Swipe g) Ezetap Standard Operating Procedures Detailed Process and Procedural Guidelines for activities relating to PoS/Micro-ATM, like- a) BC Management b) Servicing of Micro-ATM c) Cash Logistics Management d) Reconciliation e) Monitoring of Uptime f) Security 5.5 NABARD s support for installation of PoS/Micro-ATM NABARD provides financial support to DC- CBs to promote installation of PoS/Micro-ATMs at unbanked locations. The key features of the scheme are: Eligibility a) CBS enabled Cooperative Banks b) Adherence to certification standards as specified by various agencies Scope of support a) Cost of Micro ATM / POS terminals upto Rs. 25,000/- per terminal b) Cost of integration charges between POS and CBS server Contents 18

28 5.5.3 Extent of support a) 100% in North Eastern Region, Sikkim, Jammu & Kashmir, Uttarakhand, Jharkhand, Himachal Pradesh, Chhattisgarh and Andaman & Nicobar Islands b) 90% in the rest of the country Duration of Support For a period of 3 years Pattern of assistance a) The concerned Cooperative bank may work out a project report covering the total number of POS terminals and the cost of integration between POS terminals and CBS of the bank. b) The assistance thereafter will be on reimbursement basis for - i) Cost of POS terminals ii) Cost of integration charges between POS and CBS server Other conditions a) Should be owned by the bank and conform to the standards specified by IBA-IDRBT and UIDAI standard) b) The assessment for the POS terminals / micro ATMs may be done as under - i) No. of branches where the terminals are to be placed ii) No. of PACS to be covered and iii) Spare terminals as backup in the bank (upto 10% of the total, if requested by the bank) Operationalisation of Scheme NABARD has extended the support for technology support for operationalisation of ATM, POS terminals / micro ATMs. Banks may approach the Technology Service Provider (TSP) approved by NPCI for each of these services. Banks to apply to NABARD on prescribed Application Form - Annexure C. Checklist for On-Boarding to the NFS and RuPay platform 1. Pre-Project Initiation a. Ensure ASP (Application Service Provider) Switch Vendor is in place. (NPCI Certified or any other Switch Vendor will need additional NPCI Switch Certification) b. Ensure Switch Vendor can provide Hardware Security Module (HSM) and Debit Card Management System capabilities (DCMS). c. Ensure negotiation and tie up with a Sponsor Bank. A Sponsor Bank can be any Bank who is a member of the NFS Network of NPCI. For a list of existing NFS Member banks please visit d. Ensure the required documentation and necessary agreements are completed. e. Ensure a Card Vendor is selected by the Bank. In some cases the ASP provides this facility, else Bank has to appoint a card vendor from the empanelled list available with NPCI. f. Ensure CBS and Switch level integration is completed g. Ensure all technical developments are in place as per NPCI RuPay Online Switching Specifications Version h. Ensure Business Plans for Debit Card issuance and P & L management is in place i. Ensure Liquidity Manager limits are set in conjunction with the Sponsor Bank 2. Project Tracking a. Kick Off discussions with NPCI, Sponsor Bank and ASP b. IIN Issuance by NPCI c. Card Design finalization with necessary approvals from Bank and NPCI d. Welcome Kit and Marketing Collateral finalization with necessary review from NPCI e. Test Cards, Track Data Verification, CVD validation and Test Card templates 19

29 f. Host to Host Certification and Testing g. Sharing of Test results, UAT Scripts Sign Off h. Sharing of Production Keys and Production Movement i. Pilot Go Live j. Full Go Live with all NFS Member Banks 3. Post Implementation Tracking a. Ensure Reconciliation and Settlement systems are in place in accordance with NPCI / RBI Guidelines b. Ensure RuPay Card Issuance as per Bank s Business Plans c. Ensure RuPay Card marketing activities and customer education are rolled out d. Ensure Branch Staff training in RuPay Debit card issuance and other RuPay related products e. Ensure customer service facilities like, Call Centre, Help Desk are up and running f. Ensure systems are in place for speedy redressal of customer grievances as per RBI guidelines g. Ensure systems are in place to track ATM Declines and put in place appropriate measures to control the same. Project Plan for On-boarding under Sponsorship Model. S.No Project Head Tasks to be accomplished Responsible 1 Project Initiation Kick off discussion & Sharing of project details. Submission of pre-requisite format to Banks. NPCI 2 IIN Issuance 3 Card Designs 4 5 Marketing Collaterals CVD Verification and Track Data Member to confirm SMS / DMS Product Type IIN assignment after confirmation of product type (SMS/DMS) Sharing of RuPay Card & Marks Specifications, list of NPCI Approved vendors with the Bank Bank to share the design files with its Card Vendor Bank to share its Card Vendor details to NPCI Bank to send card design for approval by NPCI (Artwork proof) Card Design approval by NPCI Post production, laser proof & 5 sample cards from production lot to be submitted to NPCI Marketing collateral and sample card envelope files to be shared NPCI to review the marketing collateral etc and review Bank to take up with their vendor for marketing collaterals Bank to send hard copy of final marketing collaterals to NPCI for records Sharing of test keys, CVD calculation logic, key exchange process documents Bank to share the keys with their vendor, vendor to generate test card data with the RuPay Test Keys ONLY Bank to ensure their vendor sticks to the RuPay Track 1 and Track 2 specifications as per the card and mark specs document Bank to send sample embossa file generated from above step CVD & Track 1-2 data correctness to be checked by NPCI Bank NPCI NPCI Bank Bank Bank NPCI Bank Bank/NPCI NPCI Bank Bank NPCI Bank Bank/ASP Bank/ASP NPCI Contents 20

30 Project Plan for On-boarding under Sponsorship Model. S.No Project Head Tasks to be accomplished Responsible 6 Network Connectivity and Testing 7 Production Keys 8 Production Movement Handover of Test Cases Handover of Transaction Dump ( Test Transaction Data Dump) Connectivity Checklist NPCI/ASP Network Compliance Form Bank side interface development (Between Bank switch and NPCI Net) Letter from ASP for completion of their internal testing with the sub member ASP Bank to confirm on Interface readiness Bank/ ASP Issuer to provide confirmation on message dumps before commencing certification 30 Physical test cards and test card details Bank/ASP Bank to send completed test cases template along with contact details of Bank s testing Bank/ASP team Verification & validation of the data received by NPCI Sharing of Network Details (test switch- IP and Port) System Readiness Testing (to check the network connectivity) Mail is sent to NFS implementation team to seek a time slot for testing & commence the testing Testing to Start Testing review UAT Testing UAT Offline Review Provide sign off for UAT offline testing UAT Script preparation (online) and sending to Bank Bank to give sign off for UAT scripts Bank to give names of 3 custodians for sharing of production keys Production keys to be sent to Bank by COURIER ONLY Confirmation of production key check value match from Bank NPCI to share network details in production environment with Bank Get production Port, Bank code, and acquirer ID from NFS production team Share Bank Production IP after confirming with Network team Actual port opening Production movement Go Live Documents 22 Pilot Go Live, bin update and test transactions Final production and go live date NPCI NPCI NPCI/Bank ASP NPCI and Bank/ASP NPCI/Bank NPCI NPCI AND Bank NPCI NPCI/Bank NPCI Bank Bank NPCI Bank/ASP NPCI NPCI ASP/NPCI Bank and NPCI 21

31 6. Installation of ATM As explained earlier, the acquisition of ATM is not necessary to issue RuPay Cards. The RuPay Cards are acceptable at all ATMs and PoS/Micro- ATMs linked to NFS installed by any bank. The Card Issuer Bank is however required to pay Interchange to the Acquiring Bank for the transactions conducted by the Issuer Bank s Customers on Acquiring Bank s ATM/Some DCCBs may nevertheless like to install ATMs for business considerations like: Better customer service Earning profit due to scope of earning high Interchange fee Enhance image of the bank To be able to install own ATMs, the bank will be required to install ATM Switch module in their Switch, apart from installing the ATMs. Given below are the key points of action: 6.1 Acquisition of ATM Switch Module Just as required for installing PoS/Micro-ATMs, the bank would be required to acquire ATM Module of the Card Payment Switch. It will be acquired from the vendor who has supplied the Card Payment Switch. Following key reference points may be kept in view while acquiring the ATM Module: 1. Key points of reference for selection of the Vendor: a) Approved by NPCI/Compliance with NPCI Specifications b) Upgradation in line with NPCI requirements from time to time c) Integration with the Switch, CBS and NFS d) 24 x 7 support at different locations 2. Licensing Terms: a) Limitation on the Number of Transactions/ Cards/Channels/Devices present or future Contents 22

32 b) Right of use by Associates/BCs/Agencies/Subsidiaries 3. Price Points: a) Fixed Cost (one time for Integration/Inter-facing with Bank and NPCI and Commissioning) b) Transaction (Switching) Fee - Financial Transactions/Non-financial Transactions c) Basis of Fee Fixed or per Transaction, Flat Rate or Graded on the basis of Volume, all inclusive or any exclusion, any minimum per month criteria d) Project Implementation, Training/Support e) Exclusions f) Customization cost 4. Customization requirements and time lines 5. Availability of regulatory and normal reports 6. Support for additional/future MIS requirements 7. Turn Around Time 8. Implementation time, training, support methodology 9. Training to Implementation Team 10. Hardware requirement and other dependencies 11. Data Centre Integrity, Safety and Confidentiality 12. DRC at a different seismic zone 13. Quality Assurance, Certifying Authority, Date, Validity etc. 14. Problem Management System and Turn Around Time, Critical Support Management System 15. Warranties for Performance (uptime) and Data Security 16. Solvency of the Vendor - for long term sustenance and support 17. Reference Check - with an existing client onsite visit 18. Annual Maintenance Contract 6.2 Acquisition of ATMs Banks have option to either acquire it on ownership basis or on ASP Model Ownership Basis a) The ATM is a high cost item. Besides, it occupies space for which considerable amount is spent on furnishing and maintenance. In addition, there is a cost attached to guarding the ATM 24 x 7.And if the ATM is installed off-site, there is additional expenditure in providing connectivity and in regular servicing of the ATM. b) Key issues for selection of the ATM on ownership basis i) Compliance with NPCI Specifications/ Technical specifications as per Software Solution ii) Upgradation in line with NPCI requirements from time to time iii) Installation cost iv) Security Systems v) Delivery Period and dependencies vi) Integration with the software solution in terms of products and services vii) Performance Warranty viii) 24 x 7 support at different locations ix) Solvency of the Vendor x) Complaint Management System Methodology for resolution of problems, Turn Around Time, Critical Support Management System xi) Annual Maintenance Contract/Annual Technical Support Terms xii) Reference Check with existing client onsite visit c) Networking Solution i) In case of on-site ATM, there is no additional effort in connectivity as the networking facility for CBS is used for ATM as well. ii) In case of off-site ATMs, the bank is required to incur recurring expenditure to connect the ATM with the CBS. Depending upon the location of the site, banks choose either landline on lease or VSat connection. In addition, the standby connection is also installed as a backup. d) Outsourcing of ATM Servicing i) Many banks outsource servicing of owned ATMs. Under this, Vendor takes care of the maintenance, cash servicing, security etc. ii) Banks provide requisite cash to the ASP Vendor on day to day basis. iii) The Vendor undertakes reconciliation of entries. iv) The arrangement with the Vendor is usually based on fixed monthly charges. e) Standard Operating Procedure 23

33 Banks are required to lay down detailed process and procedures for operations and maintenance of the ATMs. Some of the key activities are listed below: i) Daily Servicing of the ATM ii) On-line monitoring of Cash levels iii) Reconciliation of physical balance with Machine Balance and the CBS iv) Monitoring of Uptime v) Maintenance of the Security Systems vi) Upkeep of the ATM premises including supply of stationery vii) Maintenance of the Machine, consumables viii) Provision and Supervision of Security Guards ix) Complaints/Dispute Management ASP Model There are 3 types of ASP Models. Key Features of each Model are described below: a) ATMs owned by the Bank but managed by the ASP Vendor i) ATM owned by the Bank ii) Premises owned/rented by the Bank iii) All other items also owned by the Bank iv) Cash is provided by the bank on day to day basis as required to load in the ATM v) All ATMs are connected to the Switch owned by the ASP Vendor vi) The Switch is connected to the CBS and the NFS vii) The transactions are routed to the CBS and to other banks (through NFS) viii) Reconciliation, Cash Management, Dispute Management, ATM Premises Management, Security Guard etc. are the responsibility of the ASP Vendor ix) Stationery is provided by the Bank b) ATMs owned and leased by the ASP Vendor i) Capital investment is done by the ATM vendors. So, bank need not lock its funds in capital expenditure ii) The identification of ATM site is mutually agreed upon between the bank and the vendor. iii) The connectivity, power arrangement, negotiation of rent, furnishing of the interiors of the ATM site etc. are taken care of by the vendor iv) ATM carries Brand and logo of the bank v) Vendors receives transaction based Fee from the bank vi) Outsourcing of servicing of the ATM to an outsource agency frees the bank from the day to day maintenance of the ATM and the ATM site vii) If ATM Switch is on ASP model, the bank is also freed from managing the Switch and related activities viii) There are several Service Providers which are offering all or a combination of these services ix) Thus practically all activities and investment relating to ATM rests with the Service Providers. Bank is left with only providing cash for uploading the ATMs and managing customer accounts c) White Label ATMs i) ATMs are owned by the ASP Vendor, offering complete solution under its own name ii) Banks logo is not displayed on the ATM Site iii) ATM offers common services to multiple banks on shared basis iv) Banks pay Fee on transaction basis to the Service Provider v) White Label ATM is in the nascent stage in India at present. RBI has issued detailed guidelines for eligibility to offer and manage this type of facility vi) Currently, most of the banks are on first model. 6.3 Illustrative list of ATM manufacturers and ASP Vendors for ATM ATM Manufacturers a) NCR Corporation b) Diebold Systems c) Wincor Nixdorf ASP Vendors a) FSS b) Prizm Payments c) Tata Communications Contents 24

34 d) AGS Transact Technologies e) Euronet India 6.4 NABARD s support for ATM Objective Cooperative banks are being encouraged to provide RuPay Kisan Cards to their clients. These cards will be used on ATMs / micro ATMs with agri-vendors which will result in operational expenditure for the cooperative banks. This scheme is an effort to partly meet this cost Eligibility All Cooperative banks which are fully CBS enabled and have issued RuPay Kisan cards are eligible for support under the scheme Scope and pattern of support a) The support is only for KCC transactions. b) The scheme covers only operational cost. c) No capital expenditure is covered Types of Support Three types of supports available under this scheme: a) ATM Add-on Support for CBS - If the bank is running its CBS on ASP model, then an amount upto Rs. 580/- per branch per month is reimbursed. If the bank runs its CBS on ownership model, then an amount upto Rs. 20,000/- will be reimbursed per branch as one time cost. Support for ASP model is extended for a period of 3 years. b) Switching Fee - An amount of up to Rs. 3/- per transaction for all transactions will be reimbursed towards switching fee charges. c) Inter-change / Transaction charges - The interchange fees / transaction charges upto Rs. 15/- per KCC transaction arising out of the use of RuPay Kisan Cards on an ATM other than the parent bank including that of white label ATMs (as and when these ATMs will be deployed in the field) will be reimbursed Extent of support a) 100% in North Eastern Region, Sikkim, Jammu & Kashmir, Uttarakhand, Jharkhand, Himachal Pradesh, Chhattisgarh and Andaman & Nicobar Islands b) 90% in the rest of the country Duration of Support The assistance for this scheme is on reimbursement basis and the banks can forward their claims to ROs every quarter. The support will be extended till March 2014 with the scheme subject to review thereafter Operationalisation of Scheme a) It is recommended that cooperative banks adopt the ASP route for providing ATM services to their clients considering the huge capital expenditure involved in establishing and maintaining an ATM network as well as inadequate level of comfort with advanced banking technology in the cooperative banks. b) Upon stabilization of the system, the cooperative bank may forward a letter to NABARD, informing about number of RuPay Kisan Cards issued to its farming clientele. The concerned NABARD Regional Office will provide an approval for the same after verifying the claim. c) Later, on a quarterly basis, the cooperative bank may approach NABARD for reimbursement along with system generated information of the various expenditures. Banks to apply to NABARD on prescribed Application Form - Annexure C 25

35 Annexure A -ATM Transaction Flow Sub-membership Model Contents 26

36 Liquidity Management Process Flow Source: NPCI 27

37 Annexure B -List of Vendors for Card Design & Manufacture Currently Approved by NPCI S. No. Name of the Company Card Manufacturing Card Personalization Contact Details 1. Versatile Card Technology (VCT) Yes Yes Sridhar T.S Versatile Card Technology (P) Limited AC21, SIDCO Industrial Estate 4th Main Road Thirumudivakkam, Chennai Tel: Fax: Mobile: [email protected] 2. MCT Cards & Technology Yes Yes Rajesh Shet MCT Cards & Technology Pvt.Ltd. Plot No. 22 A, Shivalli Industrial Area, Manipal, Karnataka Tel: Fax: Mobile: [email protected] 3. DZ Card (India) Pvt. Ltd. Yes Yes Shailesh Patel DZ Card (India) Pvt. Ltd Tel: Fax: Mobile: [email protected] 4. M-Tech Innovations Ltd. Yes Yes Kapil Gandhi Plot No. 1/2, Rajiv Gandhi Infotech Park, Phase I, Hinjewadi, Pune Phone: / Ext:-254 Tele Fax : Mobile : [email protected] 5. Oberthur Technologies India Pvt. Ltd 6. Madras Security Printers Private Ltd. Yes Yes Atul Jain Oberthur Technologies India Pvt. Ltd, A 201, Sec 63 Noida (U.P.) Phone: [email protected] Priyanka Singh Phone: [email protected] Yes Yes Johnny Vitkar Head Western Region, Madras Security Printers Pvt. Ltd. 72. T.H. Road, Chennai Phone: [email protected] Contents 28

38 List of Vendors for Card Design & Manufacture Currently Approved by NPCI S. No. Name of the Company Card Manufacturing Card Personalization Contact Details 7. Giesecke & Devrient (G & D) 8. CMS Infosystems Pvt. Ltd. 9. Gemalto Digital Security Pvt. Ltd. Yes Yes Shyam Balakrishnan Sr. Sales Manager MSMS Commercial Bank Giesecke & Devrient India Pvt. Ltd. Plot No. 218, Block A, Okhla Industrial Area, Phase I, New Delhi Mobile: No Yes Mr. Mokam Singh Sr. Business Manager CMS Info Systems Pvt. Ltd. Silver Metropolis, 11th Floor, Western Express Highway, Goregaon East, Mumbai Landline: Mobile Yes Yes Anand G. Dhuri Manager Secure Transaction 8th Floor, Hallmark Business Plaza, Bandra Kurla Complex, Bandra (east), Mumbai -51, India Landline: Mobile Id: 10. Syscom Corporation Ltd. Yes Yes Mr. Jerome Bouvard Vice President APAC Industrials Operations Plot No NSEZ, Dadri Road, Phase-II, Noida,Uttar Pradesh Tel No Mr. Rajan Misra Vice President, Payment & Transit D-216, Sector-63, Noida , NCR of Delhi, India Tel No

39 Annexure C - Format for Submitting KCC proposal - Cooperative Banks Ref. No: Date: The Chief General Manager, NABARD,..... Regional Office Dear Sir, Proposal for assistance under FITF for RuPay KCC cards, Micro ATMs & other related operational expenditure We hereby submit a project seeking Grant Assistance under prevailing guidelines of FITF. 1. Technical details of the bank are as under: a) Implementation date of CBS in the bank:. b) No of bank branches on CBS:. c) Name of CBS vendor:. d) CBS Model (Ownership/Sponsorship):. e) Name of the Sponsor bank (ATM services):. f) Name of the Technical Service Provider (TSP) for ATM&POS network:.. g) Name of vendor & model number of the Micro ATMs being purchased: 2. NPCI has allotted the following IIN number(s) to our bank: a. IIN for RuPay Aadhaar Kisan Card is: b. IIN for RuPay without Aadhaar Kisan Card is:. We confirm that: a. The bank s Board has approved undertaking of this project in its.. Board Meetingheld on... b. The designs of both Aadhaar & Non-Aadhaar cards have been approved by NPCI. c. We have issued instructions to our branches to open Aadhaar based Accounts and updation of existing Accounts with Aadhaar No. wherever Aadhaar No or Aadhaar d. Enrolment No. is available. e. Micro ATM devices complying with UIDAI 1.5 standards and any subsequent modifications thereafter will be purchased. 3. In this connection the following information relating to project particulars along with respective costs is being submitted: Contents 30

40 Sr. Details of support Number Amount 1 Number of KCC accounts in the bank NA 2 Number and cost of KCC RuPay ATM `.. each 3 Number of Micro ATMs owned by the bank to be employed with `. each. With PACS / branches Upto 10% additional back up machines 4 Cost of Micro ATM - CBS integration (*) 5 Inter-change fees paid on RuPay KCC card transactions on re-imbursement basis (**) 6 ATM Add on support Cost per branch per month on ASP model OR One time cost per branch for 3 years in Ownership model 7 Switching Fee ( For Cooperatives on Sponsorship model for joining NFS (***) (*)Cost details as agreed between service provider and the bank required to be submitted along with the project. (**) Interchange fees paid by the bank will be submitted for re-imbursement by NABARD along with a CBS generated file clearly showing RuPay KCC transactions. (***) System generated details of the Switching Fee charges, supported by NABARD on a reimbursement basis, will be provided by the bank along with the claim. We also confirm that the above RuPay KCC cards will be issued by.. and Micro ATMs will be operationalized by. This form can be downloaded from Yours Faithfully Chairman /General Manager 31

41 Glossary Acceptor Acquirer Acquiring Bank Alternate Delivery Channels/Alternate Channels ASP ATM Switch Authentication Automated Teller Machine (ATM) BC Biometric Card Vendor CBS Contact cards Contactless DCCB DMS Any trading or service establishment that accepts, on its own behalf or on behalf of its network, the payment of goods or services via an electronic money instrument The entity or entities that hold(s) deposit accounts for card acceptors (merchants) and to which the card acceptor transmits the data relating to the transaction. The acquirer is responsible for the collection of transaction information and settlement with the acceptors. Bank which has provided PoS to the shop/merchant Establishment Alternate Delivery Channels are channels and methods for providing banking services directly to the customers. Customers can perform banking transactions through their ATM, Micro-ATM, PoS, contact the bank s Call Center for any inquiry, access the digital Interactive Voice Response (IVR), perform transactions through Internet Banking, and even on smart phones through mobile banking, etc. Application Service Provider the third party Vendor who owns, manages and distributes software-based switch services and solutions to various banks on pay per use/rental basis Switching Solution along with the Card Management System for ATM The methods used to verify the origin of a message or to verify the identity of a participant connected to a system and to confirm that a message has not been modified or replaced in transit. an electromechanical device that permits authorized users, typically using machinereadable plastic cards, to withdraw cash from their accounts and/or access other services, such as balance enquiries, transfer of funds or acceptance of deposits. ATMs may be operated either online with real-time access to an authorization database or offline. Business correspondents are bank representatives who help villagers to open bank accounts, do banking transactions. (deposit money, take money out of savings account, loans etc.). The Business Correspondent carries a mobile device where person ives his thumb impression or electronic signature, and get the money. Method of identifying through matching a unique physical characteristic of a person, e.g. thumb impression, voice recognition or retina Vendor engaged in printing Card, PIN mailer and Welcome Kit etc. Core Banking Solution Cards that require physical contact through an electronic connection surface between the card and the card reader or terminal device. Cards that do not require physical contact between the card and the card reader or terminal. District Central Cooperative Bank - DCCBs function as a link between the PACS and State Cooperative Banks (SCBs). They are basically meant for meeting the credit requirement of PACS. They also undertake banking business such as accepting deposits from public, collecting bills, cheques, drafts etc. and providing credit to the needy persons. The area of operation varies from taluk to district but in most of the states their operations are confined to the taluk level. Membership of the DCCBs is open to individuals and societies working in its area of operation Dispute Management System Grievance redressal mechanism put in place by NPCI to resolve any customer complaints regarding cash withdrawals at ATM Contents 32

42 DRC Enterprise License HSM IIN Interchange Interchange fee Inter-operability Issuer Bank Liquidity Manager MICRO-ATM NFS NPCI Off us Transactions Online On-us Transactions Ownership Basis PIN Point of sale PoS Micro-ATM Switch PSS Act RRB RuPay Debit Card RuPay Kisan Card Disaster Recovery Centre Acquiring Software Solution on Ownership Basis without any restriction on number of Users/Transactions etc. Host Security Module Digital Keys Management system attached to the Server to prevent tampering of data through encryption and decryption of messages/data Issuer Identification Number allotted by NPCI to uniquely identify a Card Issuer Bank in an international interchange environment. All IINs assigned are six digit numbers and are the first six digits of a card. Fee payable by the Card Issuer Bank to the acquiring bank for allowing its customers to do transactions at the acquiring bank s ATM/PoS Transaction fee payable in the context of a payment card network by one participating financial institution to another, for example by an acquirer to a card issuer in respect of a card payment by the cardholder to the card acceptor (merchant). Technical compatibility between different systems The bank which issues the card to its customer System installed in NPCI Data Centre to setup Limits for keeping minimum balance to cover the settlements of the bank s transactions. It works as a limit check for approving/ declining transactions A small Hand-held Device (like PoS) connected to CBS, having ATM like facilities, operated by a person on behalf of the bank, with biometric reading facility The National Financial Switch facilitates routing of ATM transactions through interconnectivity between the Bank s switches thereby enabling the citizens to use any ATM of the connected bank. It is maintained by NPCI. National Payments Corporation of India - the umbrella organization of all retail payment systems in India is set up by the banks in India with the support and guidance from RBI and Indian Banks Association. It has been mandated to build central infrastructure for payment systems like ATM Switching, Mobile Payments, Cheque Truncation System, POS Switching, 24*7 remittance system and Financial Inclusion transactions. It has also a mandate to build a domestic card payment scheme, RuPay. A card transaction in which issuer and the acquirer are separate entities. For off- us transactions, authorization will be routed through the NPCI network. NPCI will perform the clearing & settlement for both the members (Issuer & Acquirer). Exchange of Data between different processing systems directly without any intervention A card transaction in which issuer and the acquirer is from the same entity. Software Solution acquired under License from the Software Company for own use Personal Identification Number A numeric code which the cardholder has to enter for verification of identity for conducting an electronic transaction. It is deemed equivalent of signature and hence it must not be disclosed by the cardholder to anyone. This term refers to the use of payment cards at a retail location (point of sale). The payment information is captured either by paper vouchers or by electronic terminals, which in some cases are designed also to transmit the information. Where this is so, the arrangement may be referred to as electronic funds transfer at the point of sale. Point of Sales Terminal a portable device provided to Shops/Merchant Establishments by the Acquiring Bank with the facility to execute payment transactions of a customer through swiping of Card Switching Solution along with the Card Management System for Micro-ATM Payment and Settlement Systems Act, 2007 of RBI Regional Rural Bank Card for operations in Customer s Bank Account, on RuPay Platform managed by NPCI KCC Card issued to farmers, operated on RuPay Platform managed by NPCI 33

43 SCB Server Settlement SMS Platform Sponsor Bank Switch Switch fee Switching UID / IBA-IDRBT Standards UIDAI The state co-operative bank is a federation of central co-operative bank which come under the State Co-operative act of respective state and acts as a watchdog of the co-operative banking structure in the state. Its funds are obtained from share capital, deposits, loans and overdrafts from the Reserve Bank of India. The state cooperative banks lend money to central co-operative banks and primary societies and not directly to the farmers. Computer that provides services through a network to other computers Process of settlement of payments between members Single Message System - Messages between the acquirer and the issuer to (a) Authorize a financial transaction (b) Post a financial transaction to a cardholder s account The primary bank (already a member of the NFS) which offers its own networking platform to another bank for joining the NFS An electronic device that connects multiple computers together. Hardware to operate the Payment Switch Transaction fee set by the network organization and paid by the card issuing institution to the organization for the cost of routing transaction information. Routing of interbank ATM and POS transactions through a shared network. Standards, which specify functional, hardware and Interoperability requirements to bring uniformity in micro ATMs in use with the objective to have standardized bio metric transactions. All micro ATMs in the country have to comply with these standards. Unique Identification Authority of India Authority appointed by Government of India to provide identification (Aadhaar number) to each resident across the country. Contents 34

44 Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH GIZ NABARD Rural Financial Institutions Programme L-20, Green Park (Main) New Delhi T /25. F E [email protected] I