HARDWARE JUMPSTART YOUR PERFORMANCE SERVICE CORE

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1 BE FREE BE FREE OF HARDWARE JUMPSTART YOUR PERFORMANCE SERVICE CORE TALK TO OUR EXPERTS Copyright 2013 BestIT.com Inc.

2 JUMPSTART YOUR PERFORMANCE The BestIT Jumpstart Your Performance suite of services is the response to the burden of systems administration, the need to free up users from constant interruptions and liberate internal staff to allow them to focus on other tasks. BestIT services are structured around maintaining a high performance on the systems, keeping the users up and running at all times and preserving the continuity of users operations. Free up your IT staff for higher value activities offload day-to-day administrative tasks from your team so they can focus on activities more strategic to your business. 1

3 SYSTEMS PERFORMANCE What We Deliver Systems Performance Users Performance Delivery Performance DR / BCP NOC Services (Monitoring, Notification & Escalation) Technology Optimization service anticipates demand and optimizes the technical solution via Intelligent-Provisioning. Before anything else, users need devices and systems that operate smoothly and continuously. The systems performance includes the monitoring and ticketing system that creates and monitors the incidents and their resolution, the maintenance and patching of servers and OS, the management of the licenses and third-party vendors to keep them all in top shape. Active, real-time 24x7x365 monitoring, documentation, prioritization and escalation of issues, platform. BestIT provides comprehensive service metrics, including statistics for uptime/downtime, storage/disk space utilization, memory usage, systems health and scalability versus projected growth. Utilizing predictive modeling, our BestIT will also provide you with a customized, dedicated dashboard accessible online at all times, monitoring all aspects of your technology ecosystem. Establish deep visibility into IT performance our capabilities to monitor your service, assets and applications via unified dashboards and service-level reports that will quickly become a critical and valuable element of your day-to-day operation. Pro-Active outage avoidance base triggers Automated event response notification and escalation Ticketing and Incident Management Service When you need support, BestIT is here to assist. When your critical systems are down, you have one number to call for timely and efficient problem resolution 24x7x365. Nimsoft Service Desk 24X7X365 Technology sentry on-guard and ever vigilant Our ticketing and incident management service has guaranteed response times from a highly experienced, multi-disciplined technical team on call 24x7 to resolve your technical issues and operational needs. Our 24x7 internal escalation procedures ensure the appropriate seasoned professionals address your technical issues, no matter how complex. BestIT is managing systems and user performances using a tiered service agreement. You can pick Tier 1, 2 or 3 depending on your needs and constraints. You choose. We deliver. 2

4 SYSTEMS PERFORMANCE Server OS Patching BestIT will plan and deploy OS fixes, patches and security updates, including testing and roll back planning, to servers including Windows and Linux. Our BestIT engineers will provide technical advice and work with your system administrators during patch and update deployments to ensure maximum stability and availability of all applicable systems. Windows WSUS service Basic CRON job Licensing Vendor Contract Management BestIT can manage your entire suite of software license contracts and vendors. Our experts will coordinate and negotiate with your current software vendors, ensuring you have the appropriate licensing and the very best price possible.

5 USERS PERFORMANCE AND SATISFACTION Now your systems and equipment are operating at a high level of performance. Let s make sure the end-users are able to work without interruptions and with prompt support. Service Desk The BestIT Service Desk is the central point of contact for all problem reports and status, as well as all service requests. The Service Desk is available 24x7x365 Account Manager Service BestIT provides best-in-class account management service for every hosted and remotely-managed services customer. Our Account Managers will assist you every step of the way; from setting up and transitioning your IT services to BestIT, answering questions about your service, or helping you identify your new and ongoing needs. Nimsoft Service Desk Customized Key Performance Indicator Dashboard o Technology o Technical Service o Business Process o Monitoring Agents and Robot o Performance Triggers o Business Cycle and Technical Service iiiiiiicapacity Alignment Web Portal/Dashboard Service BestIT includes as part of every managed services agreement a central Web portal featuring a client-accessible dashboard for alerts, recommendations, maintenance notifications, ticket entrie and IT infrastructure status. The client dashboard allows authorized customers to retrieve real-time status and critical system health information and empowers customers to solve complex system management problems by selecting solutions from easy-to-use menus. 4

6 DELIVERY PERFORMANCE Dedicated Delivery Manager BestIT provides a Dedicated Delivery Manager for all Tier 3 managed services customers. Your dedicated Delivery Manager is your partner in your on-going IT services delivery. They learn about your business and your specific needs. Technical Project Management BestIT offers a full technical project management office in-house, staffed by PMI-certified project managers. We take your work efforts from inception through completion using a complete suite of management tools, including work breakdown structures, milestone tracking, communication and risk plans, scope definition documents, and full resource loading and tracking. BestIT can leverage your existing project management tools or use its internal set of Microsoft project and project server tools. BestIT can also execute and manage a full portfolio of technical projects with dedicated portfolio and project managers. Microsoft Project Server (PWA) Knowledge Management Service BestIT will provide a complete document management system (DMS) with a comprehensive knowledge base for your entire IT environment. The BestIT DMS will include full documentation and knowledge transfer for all issue resolutions, system architectures and network architecture. BestIT can also combine your ticketing, incident tracking and documentation systems for your entire IT environment creating an incredibly effective knowledgebase framework to transition or train your employees. Virtual CIO BestIT provides its Virtual CIO services for strategic planning and advanced architectural designs. Our Virtual CIO services can help identify and clarify your requirements, assess your current environment and the application of new technologies to support your business goals. 5

7 DISASTER RECOVERY AND BUSINESS CONTINUITY PLANNING Disaster Recovery Service BestIT s Disaster Recovery service ensures your vital IT systems and data will be operational at our primary or failover site in the event your production systems are destroyed or inaccessible due to either natural or manmade disaster. Depending on the level of risk your organization can tolerate, your critical systems can be brought back online in our facility in less than 72 hours and can be accessed and operational for up to 90 days. Hosted cold standby servers in the BestIT DR site at the secondary data center ensure compliance with SAS and HIPAA requirements. Veeam Backup Application Nimble Storage Software EMC Replication Manager Business Continuity Planning An effective Disaster Recovery strategy begins with a strategically aligned business continuity plan (BCP). Resuming business operations in the event of a disaster means being prepared with an emergency operations center, clear emergency business procedures and thorough training and testing. The BestIT Data Center is located in Phoenix, Arizona, which averages more than 211 days of sunshine each year and is a low-risk area for major weather disasters that could destroy critical business data. 6