Member Retention Call Scripts

Size: px
Start display at page:

Download "Member Retention Call Scripts"

Transcription

1 Member Retention Call Scripts Membership retention isn t just about contacting members who have lost interest in APICS. It s about maintaining a relationship with your membership and consistently communicating program benefits to them. A personalized phone call can often have the most impact. It s easy to ignore a flyer or delete an , but a friendly phone call is harder to resist. Here are some tips and talking points for contacting your members, and communicating the value of an APICS membership. Before making your calls Identify who you re calling Whether a member has just joined APICS or has been a part of the organization for 20 years, it s important to know how long someone has been a member in order to best address his or her needs. Have a script prepared The call scripts below include an introduction, fact finding questions, resolutions, and a close to the conversation. Choose from one of four different script categories (New Member, 1 5 Years, 6+ Years and I Don t Plan on Renewing ). Know the benefits Go to apics.org/community/membership/benefits to familiarize yourself with the key benefits of APICS membership. Have promotional materials in front of you Keep materials including brochures and applications on hand to help answer specific questions, and to send to people who ask for additional The following scripts are provided as a guideline. Please feel free to copy and edit as you see fit. New Member Script.. Page Year Member Script.. Page 4 6+ Year Member Script. Page 6 I Don t Plan on Renewing Reason and Response Script... Page 8

2 NEW MEMBER SCRIPT For any industry professional new to APICS, looking to gain the credentials and education necessary to advance his or her career. Call these individuals within the first three months of their membership. Hello. This is (your name). I m calling to welcome you to the APICS (local chapter name) Chapter, and go over any questions you may have about your new membership. Go over the BENEFITS of APICS membership. You know there s more to your membership than just certification benefits. You have access to APICS magazine, members-only research, and your chapter newsletter. You can also connect to a global network of industry professionals through outlets like the new Supply Chain Channel on apics.org. Mention members-only savings. Your membership gives you access to free, select webinars ondemand, reduced fees for educational events, reduced exam fees for certification, and discounts on materials from the APICS Bookstore There are so many advantages. Mention your chapter programs, too. Do you have any questions about how to use your benefits? CERTIFICATION PROGRAMS And don t forget about your education and training benefits. With our CPIM and CSCP programs, you can earn APICS certifications that ensure you are among the most highly skilled professionals in the industry. Have you signed up for any courses, review classes, or exams yet? If yes, skip to (a). If NO, read on No problem! It s easy to get started on the CPIM [and/or CSCP] program[s]. We have exam modules, test-taking tips, review webinars, and much more for your certification needs at apics.org/cpim [and/or apics.org/cscp].

3 3 Be sure to inform the new member of any LOCAL events, courses, review classes, or exams you have coming up at your local chapter. You can also refer him/her to your CHAPTER WEBSITE for more Skip to QUESTIONS. (a) YES, I have signed up for courses/review classes/exams. Great, then you re already off to a good start! I should remind you there are other great educational programs and opportunities, like webinars and conferences that can be found at apics.org/onlineevents, and apics.org/conferences. And these programs are discounted and at times free for members. Be sure to inform the new member of any LOCAL events, courses, review classes, or exams you have coming up at your local chapter. You can also refer him/her to your CHAPTER WEBSITE for more QUESTIONS Do you have any questions about any of the benefits we covered? END THE CALL If you think of any more questions, or have any more concerns about your APICS membership, don t hesitate to call. Feel free to call me at [your phone number], or [other chapter contacts phone numbers], or contact APICS Customer Service at x4300. Thank you, and thanks for being a part of the APICS community! Invite new member to the next chapter meeting before ending the conversation.

4 4 1 5 YEAR MEMBER SCRIPT For an industry professional who is familiar with supply chain and operations management, looking to re certify or maintain/advance his or her career path. Hello. This is [your name] from your APICS [local chapter name] Chapter. I m just calling to see if you have any questions/concerns about your membership, and if you plan on renewing your membership when it expires on [date]. If not, skip to the I DON T PLAN ON RENEWING script on PAGE 8 of this document. If YES, read on Great! Did you know that you can renew your APICS membership online or by telephone APICS Customer Service at ? To renew online, log in with your username and password at apics.org, then click on the RENEW NOW button on the top right corner of your screen. (or) If you are not yet registered as a member on apics.org, or don t remember your assigned username or password, you can contact APICS Customer Service at service@apics.org, or or from 8:00 a.m. 5:00 p.m. central time. They will be happy to assist you with accessing your apics.org account and renewing your membership. BENEFITS OF APICS MEMBERSHIP And remember, your APICS membership is more than just certification benefits. You have access to APICS magazine, members-only research, and your chapter newsletter. You can connect to a global network of industry professionals through the new Supply Chain Channel on apics.org. Mention members-only savings. You can access free, select webinars on-demand, reduced fees for educational events, reduced exam fees for certification, and

5 5 discounts on materials from the APICS Bookstore There are so many advantages. Be sure to inform the member of any LOCAL events, courses, review classes, or exams you have coming up at your local chapter. You can also refer him/her to your CHAPTER WEBSITE for more Do you have any questions about how to use your benefits? MAINTAINING CREDENTIALS If the member is an APICS CPIM, CSCP, or CFPIM certificate designee I see that you achieved APICS certification. Are you familiar with the APICS Certification Maintenance Program? This program ensures that APICS CPIM, CSCP, and CFPIM designees stay on top of best practices and advancements in their field. It includes a series of professional development opportunities that are required to maintain your certification status. And, your membership offers access and savings on many of the activities that are eligible for certification maintenance. You can even receive certification maintenance points just for renewing your membership. You can get a list of those activities at apics.org /maintenance. You can also refer him/her to your CHAPTER WEBSITE for more QUESTIONS Do you have any further questions about any of the benefits we covered? We like to know if there is anything APICS can be doing better, would you mind sharing any feedback on your APICS membership experience so far? END THE CALL If you think of any more questions, or have any more concerns about your APICS membership, don t hesitate to call. Feel free to call me at [your phone number], or [other chapter contacts phone numbers], or contact APICS Customer Service at Thank you, and thanks for choosing APICS! Invite member to the next chapter meeting before ending the conversation.

6 6 6+ YEAR MEMBER SCRIPT For a professional who has reached veteran status in the industry. He or she is less concerned with certification benefits and programs, and more interested in maintaining relationships and status within APICS. Hello. This is [your name] from your APICS [local chapter name] Chapter. As a valued member of our chapter, I just wanted to call and check in with you to see if you have any questions/concerns about your membership, and remind you that your renewal date is coming up on [date]. Give renewal details. As you know, you can renew your APICS membership online or by telephone APICS Customer Service at To renew online, log in with your username and password at apics.org, then click on the RENEW NOW button on the top right corner of your screen. (or) If you are not yet registered as a member on apics.org, or don t remember your assigned username or password, you can contact APICS Customer Service at service@apics.org, or or from 8:00 a.m. 5:00 p.m. central time. They will be happy to assist you with accessing your apics.org account and renewing your membership. (If, for some reason, the member mentions he or she does not intend to renew membership, skip to the I DON T PLAN ON RENEWING script on PAGE 8 of this document.) BENEFITS OF APICS MEMBERSHIP Also, be sure to check out all the exciting changes at the new apics.org, including the brand new Supply Chain Channel. It s an online community that allows you to find local networking opportunities, connect with peers in your industry worldwide, participate in industry discussions, and stay up to date on the latest news, reports and events. And, as always, be sure to take advantage of your access to APICS magazine, your chapter newsletter, members-only research and savings opportunities! Be sure to inform the member of any LOCAL events, courses, review classes, or exams you have coming up at your local chapter.

7 7 MAINTAINING CREDENTIALS If the member is an APICS CPIM, CSCP, or CFPIM certificate designee I see that you achieved APICS certification. Are you familiar with the APICS Certification Maintenance Program? This program ensures that APICS CPIM, CSCP, and CFPIM designees stay on top of best practices and advancements in their field. It includes a series of professional development opportunities that are required to maintain your certification status. And, your membership offers access and savings on many of the activities that are eligible for certification maintenance. You can even receive certification maintenance points just for renewing your membership. You can get a list of those activities at apics.org /maintenance. You can also refer him/her to your CHAPTER WEBSITE for more QUESTIONS Do you have any further questions about any of the benefits we covered? We like to know if there is anything APICS can be doing better, would you mind sharing any feedback on your APICS membership experience so far? END THE CALL If you think of any more questions, or have any more feedback about your APICS membership, don t hesitate to call. Feel free to call me at [your phone number], or [other chapter contacts phone numbers], or contact APICS Customer Support at Thank you, and thanks for choosing APICS! Invite member to the next chapter meeting before ending the conversation.

8 8 I DON T PLAN ON RENEWING REASON AND RESPONSE SCRIPT For a former or soon to be former APICS member who has lost interest in the organization. He or she has not renewed or does not intend to renew membership due to a perceived lack of value. During your conversation, be sure to stay positive with responses like I can certainly appreciate that, or we re working to change that. If the member is firm about not renewing, end on a friendly note, like we're sorry to lose your support, but thanks for your time. Otherwise, refer to the questions and responses below. Find out why they plan NOT to renew. REASON ONE I have been busy with other activities and wasn t aware that my membership had lapsed. No problem. Did you know that you can renew your APICS membership online or by calling APICS Customer Service at ? To renew online, log in with your username and password at apics.org, then click on the RENEW NOW button on the top right corner of your screen. If you are not yet registered as a member on apics.org, or don t remember your assigned username or password, you can contact APICS Customer Service at service@apics.org, or or from 8:00 a.m. to 5:00 p.m. central time. They will be happy to assist you with accessing your apics.org account and renewing your membership. Invite member/former member to the next chapter meeting before ending the conversation. REASON TWO I misplaced or lost my renewal notice. Can you please send me a replacement? Yes, I would be happy to request a renewal notice for you. However, did you know that you can renew your APICS membership online or by telephone APICS Customer Service at ?

9 9 To renew online, log in with your username and password at apics.org, then click on the RENEW NOW button on the top right corner of your screen. REASON THREE I don't find the meetings to be very valuable to me. We d like to change that. Do you have specific suggestions? Would you be willing to volunteer to help us improve our programs? Would you be willing to teach a course for us? REASON FOUR My company won't pay anymore. Would it help if we sent you information on APICS benefits and educational events so you could show your manager the value of membership? REASON FIVE REASON SIX I'm already APICS CPIM/CSCP certified, so there's really no reason to renew. Did you know renewing your membership gives you 6 points toward your Certification Maintenance? Would you like information about the Certification Maintenance program? I have changed roles in my line of work and APICS doesn t benefit me anymore. APICS membership offers a broad range of education and professional advancement resources for professionals in all areas of supply chain and operations management. Can I send you information on APICS offerings?

10 10 REASON SEVEN If yes I'm going to be moving away from the area served by the chapter. APICS has more than 230 chapters in North America and local partners around the world. Would you like information on how to find an APICS chapter near your new location? Use the APICS Partner and Event Finder at apics.org/finder to find the nearest chapter by entering a zip code, or search by chapter name, code, country, or state/province. REASON EIGHT I am currently unemployed and can t afford to renew my membership. Did you know APICS offers a complimentary six month unemployed member benefit extension? I would be glad to forward you the application. Return the completed application to your chapter president. Provide president s address and/or fax number. If you receive a response relating to military deployment or retirement, refer to Military Reservist Member Application or the Retired Member Application.

2015 LEARNING SYSTEM PREPARATION OVERVIEW. CSCP APICS Certified Supply Chain Professional

2015 LEARNING SYSTEM PREPARATION OVERVIEW. CSCP APICS Certified Supply Chain Professional 2015 LEARNING SYSTEM PREPARATION OVERVIEW CSCP APICS Certified Supply Chain Professional TABLE OF CONTENTS APICS CSCP Learning System overview About the APICS CSCP program 3 How professionals prepare to

More information

CSCP. Boost Your Supply Chain Performance and Productivity. APICS Certified Supply Chain Professional

CSCP. Boost Your Supply Chain Performance and Productivity. APICS Certified Supply Chain Professional APICS Certified Supply Chain Professional CSCP Boost Your Supply Chain Performance and Productivity Look inside for ways to achieve success in your supply chain management career. Stock #: 04036-2011 Campaign

More information

If you have registered previously with Job Service, simply log in with your username and password to start posting jobs.

If you have registered previously with Job Service, simply log in with your username and password to start posting jobs. HOW TO ENTER YOUR OWN JOB ORDER More and more employers are using the Job Service website, https://jobs.mt.gov to post and monitor their own job listings. Here are some hints that will help make your job

More information

APICS Certified Supply Chain Professional (CSCP)

APICS Certified Supply Chain Professional (CSCP) APICS Certified Supply Chain Professional (CSCP) LEARNING SYSTEM 2013 Preparation Overview TABLE OF CONTENTS APICS CSCP LEARNING SYSTEM OVERVIEW About the APICS CSCP Program 3 How Professionals Prepare

More information

smarshencrypt User s Guide

smarshencrypt User s Guide Versions Addressed: smarshencrypt 2.0 Document Updated: 7/30/2010 Copyright 2010 Smarsh, Inc. All rights Purpose: This document will guide the end user in receiving and viewing smarshencrypt secure messages.

More information

How, When, How Much,,, A High Touch Member Communications Strategy. Scott Oser Scott Oser Associates @scottoser

How, When, How Much,,, A High Touch Member Communications Strategy. Scott Oser Scott Oser Associates @scottoser How, When, How Much,,, A High Touch Member Communications Strategy Scott Oser Scott Oser Associates @scottoser Agenda About You! Things to think about Case Study: Tech Council of Maryland Q&A How Are You

More information

Boost Your Supply Chain Performance and Productivity. APICS Certified Supply Chain Professional CSCP LOOK INSIDE CONTENT UPDATED FOR 2012!

Boost Your Supply Chain Performance and Productivity. APICS Certified Supply Chain Professional CSCP LOOK INSIDE CONTENT UPDATED FOR 2012! CONTENT UPDATED FOR 2012! APICS Certified Supply Chain Professional CSCP LOOK INSIDE for ways to achieve success in your supply chain management career. Boost Your Supply Chain Performance and Productivity

More information

The APICS Standard. Raising the bar on supply chain management

The APICS Standard. Raising the bar on supply chain management The APICS Standard Raising the bar on supply chain management The APICS standard As the leading authority in supply chain, APICS provides professionals with access to the knowledge and know-how they need

More information

How To Become A Supply Chain Professional

How To Become A Supply Chain Professional APICS Certified Supply Chain Professional CSCP Look inside for ways to achieve success in your supply chain management career. Boost Your Supply Chain Performance and Productivity Stock #: 04036-2013 Distinguish

More information

How To Build An Email List Of Customers

How To Build An Email List Of Customers How To Build An Email List Of Customers by Derrick Markotter Thank you for making the excellent decision to start up your own mailing list. I guarantee you that this will be one of the best business decisions

More information

Frequently Asked Questions

Frequently Asked Questions Updated: July 2015 Frequently Asked Questions About the merger Why have APICS and AST&L merged? o Supply chain activities are becoming more global and integrated. It makes sense for the body of knowledge

More information

PMI Marketing Portal User Guide

PMI Marketing Portal User Guide PMI Marketing Portal User Guide PMI Marketing Portal: Supporting member and credential holder acquisition and retention 2010 Project Management Institute, Inc. All right reserved. PMI, the PMI logo and

More information

Volunteer Handbook Delaware College Application Month 2015

Volunteer Handbook Delaware College Application Month 2015 Volunteer Handbook Delaware College Application Month 2015 The power of the volunteer comes from students seeing that members of the broader community view education as an important goal. Dear College

More information

United Healthcare Certification Details

United Healthcare Certification Details United Healthcare Certification Details Yes No No Yes No Online Certification Required? Face to Face Certification Required? AHIP or Gorman Required? AHIP or Gorman Accepted for Some Modules? Reimburses

More information

Infocare Parent Portal

Infocare Parent Portal Introduction Infocare Parent Portal The Parent Portal is a fantastic tool which allows the parents and contacts to use the internet to securely see the learning experiences of their children, newsletters,

More information

Quick Reference Guide Welcome TEST USER

Quick Reference Guide Welcome TEST USER Welcome TEST USER HELP RETIREMENT MANAGER DEMO FEEDBACK VersionE_000 Getting Started This Retirement Manager participant website Quick Reference Guide will assist you to easily navigate and complete important

More information

Take me through the process.

Take me through the process. : What does it take to create an Apprenticeship program? Take me through the process. 10 STEPS TO IMPLEMENT YOUR APPRENTICESHIP PROGRAM 1. Decide what skills you need and what you can provide. To begin,

More information

23 Ways to Sell More Using Social Media Marketing

23 Ways to Sell More Using Social Media Marketing 23 Ways to Sell More Using Social Media Marketing 1. Be visible Don't just tweet/post once or twice and think your job is done. Get online and speak to people. Network and let your target market get to

More information

M&T Web InfoPLU$ GETTING STARTED GUIDE

M&T Web InfoPLU$ GETTING STARTED GUIDE M&T Web InfoPLU$ GETTING STARTED GUIDE Web InfoPLU$ Getting Started Guide Welcome to Web InfoPLU$, M&T s Internet reporting and payment service. The purpose of this guide is to help you log on for the

More information

Why Every Supply Chain Professional Needs the APICS CPIM August 18, 2015 Webinar

Why Every Supply Chain Professional Needs the APICS CPIM August 18, 2015 Webinar Why Every Supply Chain Professional Needs the APICS CPIM August 18, 2015 Webinar Thank you to all of our webinar attendees. Below is the list of submitted questions with answers. We are here to support

More information

MySQL Manager. User Guide. July 2012

MySQL Manager. User Guide. July 2012 July 2012 MySQL Manager User Guide Welcome to AT&T Website Solutions SM We are focused on providing you the very best web hosting service including all the tools necessary to establish and maintain a successful

More information

PARENT FUND VOLUNTEER SITE CALLING AND ONLINE RESULTS REPORTING

PARENT FUND VOLUNTEER SITE CALLING AND ONLINE RESULTS REPORTING PARENT FUND VOLUNTEER SITE CALLING AND ONLINE RESULTS REPORTING You can now report the results of your parent fund calls online. Please follow the instructions below. 1. Go to: www.hamilton.edu/afvolunteer

More information

Description: The courses will have course details, enroll now link.(refer section: 1)

Description: The courses will have course details, enroll now link.(refer section: 1) Website Theme: Visitors will be able to visit the online profile of the institute. Visitors will be able to view the available courses. Check Fee and apply online by paying the specified fee. Admin will

More information

GDP11 Student Registration Guide

GDP11 Student Registration Guide GDP11 Student Registration Guide Getting Started with GDP11 What You Will Need URL/Web Site Address for GDP Online You will access GDP11 at a URL (Web address) that is specific to your school. This URL

More information

Online Bill Pay User Manual

Online Bill Pay User Manual \ Online Bill Pay User Manual Updated: November 14, 2014 Page 1 Table of Contents I. Welcome to Online Bill Pay... 3 II. New User Registration... 4 III. Login for Registered Users... 7 IV. Home Page Functionality...

More information

Mailman Mailing Lists Owners Guide

Mailman Mailing Lists Owners Guide Mailman Mailing Lists Owners Guide Guide for New Mailman List Owners...2 Establish Your List...2 Review List Configuration...2 Get the List Ready for Use...2 Info file...3 Welcome message...3 Subscribe

More information

Ashland Elementary PTA Committee/Event Chair Packet 2014-15 School Year

Ashland Elementary PTA Committee/Event Chair Packet 2014-15 School Year Ashland Elementary PTA Committee/Event Chair Packet 2014-15 School Year August 2014 Hello PTA parents! Welcome back to another fantastic year at Ashland Elementary! We are excited to see all of the new

More information

About your appeal... About your appeal... Answers to your questions about the U.S. Court of Appeals for Veterans Claims

About your appeal... About your appeal... Answers to your questions about the U.S. Court of Appeals for Veterans Claims About your appeal... About your appeal... Answers to your questions about the U.S. Court of Appeals for Veterans Claims Veterans Consortium Pro Bono Program You fought for us, now we ll fight for you.

More information

10 THINGS TO AVOID WHEN BUILDING YOUR EMAIL LIST

10 THINGS TO AVOID WHEN BUILDING YOUR EMAIL LIST 10 10 THINGS TO AVOID WHEN BUILDING YOUR EMAIL LIST 10 THINGS TO AVOID WHEN BUILDING YOUR EMAIL LIST 1. Having your opt-in form in only one place Your sign up form is on your website for the purpose of

More information

Guaranteed Schedule for CPIM Courses. APICS Certified Supply Chain Professional (CSCP) Program

Guaranteed Schedule for CPIM Courses. APICS Certified Supply Chain Professional (CSCP) Program Page 3 Guaranteed Schedule for CPIM Courses WEEKLY: Mondays 5:30 pm - with following schedule starting 2/21/11 (Boulder): Basics of Supply Chain Management for 10 weeks (02/21/11) Master Planning of Resources

More information

Certified Supply Chain Professional (CSCP) Training Preparation Program

Certified Supply Chain Professional (CSCP) Training Preparation Program Certified Supply Chain Professional (CSCP) Training Preparation Program Quality & Organizational Excellence Division KnowLogic Professional Certifications Supply Chain Manager KnowLogic Professional Certification

More information

APICS and the APICS Supply Chain Council. Jonathan Thatcher Director of Research APICS Supply Chain Council jthatcher@apics.org

APICS and the APICS Supply Chain Council. Jonathan Thatcher Director of Research APICS Supply Chain Council jthatcher@apics.org APICS and the APICS Supply Chain Council Jonathan Thatcher Director of Research APICS Supply Chain Council jthatcher@apics.org and the Building and validating knowledge in supply chain and operations management.

More information

Counseling Your Borrowers to Avoid Default. A guide to helping your borrowers reduce delinquency and avoid default

Counseling Your Borrowers to Avoid Default. A guide to helping your borrowers reduce delinquency and avoid default Counseling Your Borrowers to Avoid Default A guide to helping your borrowers reduce delinquency and avoid default Table of Contents 1. Overview Definition of Default 2 Student Eligibility 2 Cohort Default

More information

Unleashed Business Partner Program

Unleashed Business Partner Program Unleashed Business Partner Program Expand your business services and build a recurring revenue stream! Welcome to this overview of Unleashed s Business Partner Program! We ve tried to bring it all together

More information

2013 EDITION. V-Camp Student. Guide. INTERACTIVE GUIDE Use the buttons shown below to navigate throughout this interactive PDF BACK

2013 EDITION. V-Camp Student. Guide. INTERACTIVE GUIDE Use the buttons shown below to navigate throughout this interactive PDF BACK V-Camp Student Guide INTERACTIVE GUIDE Use the buttons shown below to navigate throughout this interactive PDF BACK 03 EDITION V-Camp Student Guide Table of Contents Unit : Table of Contents...iii How

More information

Parchment Guide to High School Transcripts

Parchment Guide to High School Transcripts Parchment Guide to High School Transcripts www. 2 Contents OVERVIEW 4 REGISTER FOR A PARCHMENT.COM ACCOUNT 5 I have a registration code 5 I do not have a registration code 5 Opt-in to share your information

More information

User Guide. A guide to online services available through Sircon for Education Providers. DOC CX 08/13/10 02/02 v5

User Guide. A guide to online services available through Sircon for Education Providers. DOC CX 08/13/10 02/02 v5 User Guide A guide to online services available through Sircon for Education Providers DOC CX 08/13/10 02/02 v5 Contents Contents Contents... 2 Introduction... 4 About this Guide... 4 Getting Started...

More information

Email Marketing For Small Business. How Email Marketing Can Bring In More Customers And Boost Your Profits

Email Marketing For Small Business. How Email Marketing Can Bring In More Customers And Boost Your Profits Email Marketing For Small Business How Email Marketing Can Bring In More Customers And Boost Your Profits Introduction If you are a small business owner then you will already know that competition for

More information

Text of Email Templates

Text of Email Templates Text of Email Templates After Sale Follow-up Congratulations on the sale of your property! While I'm sure you have many memories there, it's time to open a new chapter in your life. I want you to know

More information

WELCOME. You will find:

WELCOME. You will find: AFFILIATE PACKET 2012-2013 WELCOME Congratulations on becoming an affiliate for Online Marketing Training (OMT), powered by Chispa Marketing. This packet will be a resource for you as you sell OMT to your

More information

Autodesk DAM User Guide

Autodesk DAM User Guide Autodesk DAM User Guide This guide provides an overview of important features of the DAM. It covers basics such as searching, navigating, and downloading. It also covers more advanced features such as

More information

Ways Your Health Plan Works for You

Ways Your Health Plan Works for You Ways Your Health Plan Works for You We re always at your service We help keep you healthy We help you get the healthcare you need Welcome to Blue Cross & Blue Shield of Rhode Island. We want you to be

More information

Transitional Kindergarten Parent Engagement Toolkit

Transitional Kindergarten Parent Engagement Toolkit Transitional Kindergarten Parent Engagement Toolkit A Parent Outreach and Communications Resource for School Districts and Local Education Agencies Implementing Transitional Kindergarten The Kindergarten

More information

User Guide Veezi Loyalty. Vista Entertainment Solutions 2015-03-23

User Guide Veezi Loyalty. Vista Entertainment Solutions 2015-03-23 User Guide Veezi Loyalty Vista Entertainment Solutions 2015-03-23 Copyright Notice Copyright 1996-2015 Vista Entertainment Solutions Ltd. All rights reserved. Veezi is a Registered Trademark of Vista Entertainment

More information

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS How do I log in? A. Previous Weight Watchers Customer Wishing to Enroll in Employer Sponsored Benefit 1. Call Customer Service at 1-866-204-2885 2. Let the representative know:

More information

DIRECT MAIL THE POWER OF. Developing your direct mail program... For more information, contact:

DIRECT MAIL THE POWER OF. Developing your direct mail program... For more information, contact: CompanionBooklet 10/10/06 12:45 PM Page 1 COMPANION BOOKLET THE POWER OF DIRECT MAIL Developing your direct mail program... For more information, contact: 2819 Saint Paul Street Baltimore, MD 21218-4312

More information

Introduction. Getting Started

Introduction. Getting Started Introduction The object of this manual is to provide you with the necessary navigational support in order for you to invite your clients to the portal and communicate with them directly from the client

More information

12Planet Chat end-user manual

12Planet Chat end-user manual 12Planet Chat end-user manual Document version 1.0 12Planet 12Planet Page 2 / 13 Table of content 1 General... 4 1.1 How does the chat work?... 4 1.2 Browser Requirements... 4 1.3 Proxy / Firewall Info...

More information

What s the difference between my Home Banking password and my Enhanced Login Security?

What s the difference between my Home Banking password and my Enhanced Login Security? Common Questions about Enhanced Login Security 818-973-4900 or 800-973 - 4989 Mon. - Fri. 8:30 a.m. - 4:00 p.m. Enhanced Login Security is a new online security feature that will provide you additional

More information

A quick guide to setting up your new website

A quick guide to setting up your new website A quick guide to setting up your new website Hi there. Welcome to MrSite we re really happy you chose to build your brand new website with us and look forward to seeing what you create! We re sure you

More information

Preparing for the HFMA CRCR Exam... 1

Preparing for the HFMA CRCR Exam... 1 Elsevier Performance Manager Preparing for the HFMA CRCR Exam Table of Contents Preparing for the HFMA CRCR Exam... 1 Purpose of the CRCR Exam... 1 Preparing for the CRCR Exam... 1 CRCR Study Guides...

More information

How To Benefit From The American Healthcare Administrative Association

How To Benefit From The American Healthcare Administrative Association JOIN US! We re the rofessionals Who Support Healthcare Leaders I see many opportunities available for professional growth within the AHCA organization if you choose to take advantage of them. If you re

More information

Setting up an account and logging in using Design & Print Online. Opening a saved project

Setting up an account and logging in using Design & Print Online. Opening a saved project Setting up an account and logging in using Design & Print Online Opening a saved project 1 of 7 Account Set-Up & Login 1. On the Design and Print Online home page click on the Click to start Design & Print

More information

SPECIAL REPORT INFUSIONSOFT: 7 KEYS TO TOP RESULTS. What s Inside? OVERVIEW KEY # 1: RESPECT YOUR AUDIENCE

SPECIAL REPORT INFUSIONSOFT: 7 KEYS TO TOP RESULTS. What s Inside? OVERVIEW KEY # 1: RESPECT YOUR AUDIENCE SPECIAL REPORT INFUSIONSOFT: 7 KEYS TO TOP RESULTS OVERVIEW You have your data imported, some follow-up sequences, and some initial results with Infusionsoft. Now what? Infusionsoft is a powerful product,

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions What is an electronic health record? Borgess has transitioned from paper-based medical records to electronic health records (EHRs). An EHR is an electronic version of your medical

More information

For More Free Marketing Information, Tips & Advice, visit www.lgx.im

For More Free Marketing Information, Tips & Advice, visit www.lgx.im For More Free Marketing Information, Tips & Advice, visit www.lgx.im DISCLAIMER AND/OR LEGAL NOTICES The information presented in this E Book represents the views of the publisher as of the date of publication.

More information

Informational Interviewing & Networking Guide. Skidmore College Career Development Center

Informational Interviewing & Networking Guide. Skidmore College Career Development Center Informational Interviewing & Networking Guide Skidmore College Career Development Center What is an informational interview? Skillfully used, Informational Interviewing, affectionately referred to as Info

More information

PERSONABLE INSURANCE NON-STANDARD AUTO INDEPENDENT AGENCY TRENDS REPORT

PERSONABLE INSURANCE NON-STANDARD AUTO INDEPENDENT AGENCY TRENDS REPORT PERSONABLE INSURANCE NON-STANDARD AUTO INDEPENDENT AGENCY TRENDS REPORT JANUARY 2014 q INTRODUCTION Welcome to the January 2014 Personable Insurance Non-Standard Auto Independent Agency Trends Report.

More information

User s Guide & Resource Manual. In partnership with

User s Guide & Resource Manual. In partnership with User s Guide & Resource Manual In partnership with Table of Contents Introduction: Senior Corps and VolunteerMatch 5 Why partner with VolunteerMatch? 5 Why should I include VolunteerMatch in my volunteer

More information

Frequently Asked Questions:

Frequently Asked Questions: Frequently Asked Questions: What is a Google Group? A Google Group is an online discussion group or mailing list that helps groups of people communicate using email and the web. Every group has a Google-hosted

More information

SAP Digital CRM. Getting Started Guide. All-in-one customer engagement built for teams. Run Simple

SAP Digital CRM. Getting Started Guide. All-in-one customer engagement built for teams. Run Simple SAP Digital CRM Getting Started Guide All-in-one customer engagement built for teams Run Simple 3 Powerful Tools at Your Fingertips 4 Get Started Now Log on Choose your features Explore your home page

More information

Use Blackboard 9.1 Auto-Submit and Provide a more time accommodation

Use Blackboard 9.1 Auto-Submit and Provide a more time accommodation Use Blackboard 9.1 Auto-Submit and Provide a more time accommodation Blackboard 9.1 introduced a highly requested feature in the tests and quizzes tool the ability to have a time limit enforced on an exam.

More information

Pinterest has to be one of my favourite Social Media platforms and I m not alone!

Pinterest has to be one of my favourite Social Media platforms and I m not alone! Pinterest has to be one of my favourite Social Media platforms and I m not alone! With 79.3 million users, 50 billion pins and 1 billion boards it is host to an enormous amount of content. But many of

More information

How-To Guide: Email Marketing. Content Provided by

How-To Guide: Email Marketing. Content Provided by How-To Guide: Email Marketing Content Provided by Why Email Marketing? With all the channels available, why use email to market? It s powerful. Every $1 spent on email marketing has a $40 return, according

More information

oklahoma s official college planning website

oklahoma s official college planning website oklahoma s official college planning website WWW.oKCollegeStart.org Professional Center on okcollegestart.org...31 okcollegestart for Students... 31 okcollegestart for Parents... 33 okcollegestart for

More information

Online Account Opening Customer FAQs

Online Account Opening Customer FAQs Online Account Opening Customer FAQs Q. Why are you offering this new service to customers? A. At United Bank, we always look to identify and implement ways to enhance your banking experience with us whether

More information

WHAT A MARKETING MANAGER NEEDS TO KNOW. WHEN PLANNING FOR AN EXHIBITION

WHAT A MARKETING MANAGER NEEDS TO KNOW. WHEN PLANNING FOR AN EXHIBITION WHAT A MARKETING MANAGER NEEDS TO KNOW. WHEN PLANNING FOR AN EXHIBITION Welcome I knew that, but I didn t know this. This document is designed for marketing managers who are familiar with the strategies

More information

Introducing: CobbleStone

Introducing: CobbleStone Introducing: CobbleStone Procurement Services The Contract Administrator s guide to CobbleStone Contract Management In July 2014, UMW Procurement Services department introduced a new contract management

More information

HOW TO USE THE ACCESS CODE. Adding Members to Your Group Using the Access Code

HOW TO USE THE ACCESS CODE. Adding Members to Your Group Using the Access Code HOW TO USE THE ACCESS CODE Adding Members to Your Group Using the Access Code New group members (your personnel) may be added to your group by any of these options: - Manually, using either the Add Members

More information

ESMO ONLINE EVENT REGISTRATION INSTRUCTION REGISTER YOURSELF

ESMO ONLINE EVENT REGISTRATION INSTRUCTION REGISTER YOURSELF ESMO ONLINE EVENT REGISTRATION INSTRUCTION REGISTER YOURSELF INDEX Preliminary information Registration requirements... Page 2 Individual registration 1. Account with ESMO... Page 3 2. Login into your

More information

Before you begin: To get started:

Before you begin: To get started: Before you begin: CPA Certificates, PA Licenses, and/or permits to practice public accounting expire each year on the last day of your birth month. The renewal process is open to you for three months;

More information

CERTIFIED SUPPLY CHAIN PROFESSIONAL (CSCP)

CERTIFIED SUPPLY CHAIN PROFESSIONAL (CSCP) CERTIFIED SUPPLY CHAIN PROFESSIONAL (CSCP) 2 Visie Partners In this brochure you will find information about the Certified Supply Chain Professional (CSCP) training. This is one of the courses developed

More information

ONLINE REGISTRATION FOR CDF APPLICANTS

ONLINE REGISTRATION FOR CDF APPLICANTS ONLINE REGISTRATION FOR CDF APPLICANTS TO: FROM: RE: Cultural Development Fund Applicants NYC Department of Cultural Affairs Online Registration Each organization seeking support from the Cultural Development

More information

Retirement Planning Checklist

Retirement Planning Checklist Presenter: Jim Cale Jim: Welcome to the CalPERS webinar Retirement Planning Checklist. In this session, we re going to discuss a list of things you should be taking care of as you get ready to retire.

More information

INDIVIDUAL AGENCY HOW-TO GUIDE

INDIVIDUAL AGENCY HOW-TO GUIDE Trusted Choice Branding Strategy INDIVIDUAL AGENCY HOW-TO GUIDE User ID Password CONTENTS Phase I: Set Up & Planning... Page 2 Phase II: Promotion... Page 5 Phase III: Speak The Language. Connect With

More information

Green Hosting Welcome Pack

Green Hosting Welcome Pack Green Hosting Welcome Pack Introduction Welcome to Green Hosting. Your website is now powered by renewable energy. You can find out more about our wind powered web server at This welcome pack provides

More information

School account creation guide

School account creation guide School account creation guide Contents Your welcome email Page 2 The CSV file Page 3 Uploading the CSV and creating the accounts Page 5 Retrieving staff usernames and passwords Page 8 Retrieving student

More information

CHAPTER 2: Finding Job Leads

CHAPTER 2: Finding Job Leads CHAPTER 2: Finding Job Leads Using what you learned about yourself in the previous chapter, it s time to start your job search. The Big Picture Step 1: Identifying the Job You Would Like Step 2: Getting

More information

Email Marketing for Website Owners: How to turn Clicks into Customers. Email Marketing from Constant Contact

Email Marketing for Website Owners: How to turn Clicks into Customers. Email Marketing from Constant Contact Email Marketing from Constant Contact Email Marketing for Website Owners: How to turn Clicks into Customers Constant Contact, Inc. 1601 Trapelo Road, Suite 329 Waltham, MA 02451 Phone: 1-866-899-3704 How

More information

I don t have a computer at home. Where can I apply for City of Charlotte jobs? Do I need to register and create a login to view job openings?

I don t have a computer at home. Where can I apply for City of Charlotte jobs? Do I need to register and create a login to view job openings? Recruitment FAQ Below is a list of questions applicants frequently have during and after submitting an online application. This information will explain a variety of things including what to expect after

More information

Information for Job Seekers

Information for Job Seekers Information for Job Seekers The Workforce Planning Board and Conestoga College would like to invite you to participate in Today's Portal for Tomorrow's Job, a Virtual Job Fair from November 18th 22nd.

More information

The Trading Method That Proves Even a Beginning Trader Can Become a Profitable Trader in Just Hours by Trading with the Rhythm of the Market.

The Trading Method That Proves Even a Beginning Trader Can Become a Profitable Trader in Just Hours by Trading with the Rhythm of the Market. The DecisionBar Trading Manual The Trading Method That Proves Even a Beginning Trader Can Become a Profitable Trader in Just Hours by Trading with the Rhythm of the Market. Part 1 By Les Schwartz Welcome

More information

Instructions for creating a profile in PATS, the Providence Applicant Tracking System internal candidates

Instructions for creating a profile in PATS, the Providence Applicant Tracking System internal candidates 1. Access PATS at www.providenceschools.org/pats - the page looks like this: 2. If you are a PPSD employee, select the link labeled Current Employees (Internal Applicants) which will take you to the Providence

More information

A personalised approach to Home Insurance

A personalised approach to Home Insurance A personalised approach to Home Insurance We re delighted to announce the launch of our brand new Home Insurance that significantly moves the home insurance market forward by allowing customers a greater

More information

State History Day Contest. Contest Date: April 23, 2016

State History Day Contest. Contest Date: April 23, 2016 State History Day Contest STUDENT/Parent Registration Contest Date: April 23, 2016 Contest Location: Green River Community College This guide contains information to help students and parents register

More information

28 INCREDIBLY ENTICING OFFERS TO BUILD YOUR EMAIL LIST

28 INCREDIBLY ENTICING OFFERS TO BUILD YOUR EMAIL LIST 28 INCREDIBLY ENTICING OFFERS TO BUILD YOUR EMAIL LIST THE ULTIMATE LIST! www.shinealightmedia.com Introduction Email Marketing is one of THE most effective ways to quickly, directly and personally reach

More information

Online Payment Instructions

Online Payment Instructions Online Payment Instructions Getting Started Creating Your Account 2 2-3 Adding Your Property 4 Adding Payment Options 5 Making a Payment One-Time Payments Recurring Payments 6-7 6 7 Edit/Cancel Payments

More information

THE TOP TEN TIPS FOR USING QUALTRICS AT BYU

THE TOP TEN TIPS FOR USING QUALTRICS AT BYU THE TOP TEN TIPS FOR USING QUALTRICS AT BYU TIP #1: CREATING A SURVEY FROM A COPY AND COLLABORATING ON SURVEYS TIP #2: CREATING AND USING PANELS TIP #3: LIBRARIES AND HOW TO USE THEM TIP #4: BASIC SKIP

More information

ASRM Career Center. The ASRM Career Center can be accessed from the ASRM Homepage:

ASRM Career Center. The ASRM Career Center can be accessed from the ASRM Homepage: ASRM Career Center The ASRM Career Center can be accessed from the ASRM Homepage: All Job Seeker links are on the left. Click here to get Employer links You must create an account before doing anything

More information

Self- Paced Training Guide:

Self- Paced Training Guide: Self- Paced Training Guide: You will need to have access to a QuickBooks Online Accountant (QBOA) dashboard before completing the course (if you already have access then you can refer to the link below).

More information

The Quick Start Guide to AIRmedia.org (updated March 25, 2015)

The Quick Start Guide to AIRmedia.org (updated March 25, 2015) The Quick Start Guide to AIRmedia.org (updated March 25, 2015) Welcome! In June 2014, AIR s board of directors recognized that our web presence no longer reflected the creativity and professionalism of

More information

WebFile Guide For Claimants

WebFile Guide For Claimants COMMONWEALTH OF VIRGINIA WORKERS COMPENSATION COMMISSION WebFile Guide For Claimants Instructional Guide for WebFile System SEPTEMBER 2009 EDITION PREFACE This Guide is designed to assist Claimants with

More information

Coaching Sales Script Example

Coaching Sales Script Example Coaching Sales Script Example The appointment Call: Hi XYZ How are you today? Do you have much on? Anything planned for the weekend? Fantastic, it is XXX from The Game Changers and I just wanted to thank

More information

IMG SPORTS TECHNOLOGY GROUP

IMG SPORTS TECHNOLOGY GROUP IMG SPORTS TECHNOLOGY GROUP AUSTRALIAN BASEBALL FEDERATION JOURNEY OF A MEMBER May 2013 This document is designed to guide Administrators in the journey of a Baseball member via the IMG Sports Technology

More information

Top 10 Tips to Improve Your Email Permission

Top 10 Tips to Improve Your Email Permission BES T PR AC TICES GUIDE EMAIL MARKE TING Learn How to Get (and Keep) Email Permission INSIGHT PROVIDED BY www.constantcontact.com 1-866-876-8464 2011 Constant Contact, Inc. 10-1720 BEST PRACTICES GUIDE

More information

Frequently Asked Questions About Mobile Banking/Deposit App

Frequently Asked Questions About Mobile Banking/Deposit App Frequently Asked Questions About Mobile Banking/Deposit App What is the myazstcu Mobile App? The myazstcu Mobile App is a service that enables members to access their account information, make deposits,

More information

Colorado Chapter 81 Winter 2016 Courses

Colorado Chapter 81 Winter 2016 Courses Colorado Chapter 81 Winter 2016 Courses Class Instructor Location Start Date Time CPIM Program (5 modules) Basics of Supply Chain Management R. Harris / H. Johnson Saturdays (2 ½ weeks) Feb. 6, 13 & ½

More information

Ten Strategies for Business To Business Email Marketing

Ten Strategies for Business To Business Email Marketing Ten Strategies for Business To Business Email Marketing Done right, email can be the most highly effective medium for communicating with your customers, clients, or prospects. Measurable and inexpensive,

More information

Guide to the ICF Credentialing Process. How to attain your Associate Certified Coach credential.

Guide to the ICF Credentialing Process. How to attain your Associate Certified Coach credential. Guide to the ICF Credentialing Process How to attain your Associate Certified Coach credential. Guide to the ICF Credentialing Process 2 With thanks to Dr. Dave DeVries who edited the first versions. Notice

More information

APICS Marketing Plan

APICS Marketing Plan APICS Marketing Plan APICS Organization Name: APICS BOSTON CHAPTER #10, Plan Year(s): 2007-2008 Address: Revised by: Oriiginal by: Cathy van Lancker, Gabriella Wortmann, D Rivers update Contact Information:

More information