Course 6292A: Installing and Configuring Windows 7 Client. About this Course. Audience Profile

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1 Course 6292A: Installing and Configuring Windows 7 Client Length: 3 Days Language(s): English Audience(s): IT Professionals Level: 200 Technology: Windows 7 Type: Course Delivery Method: Instructor-led (classroom) About this Course This three-day instructor-led course is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. This course helps students prepare for the Exam , TS: Windows 7, Configuring. Audience Profile This course is intended for IT professionals who are interested in: Expanding their knowledge base and technical skills about Windows 7 Client. Acquiring deep technical knowledge of Windows 7. Learning the details of Windows 7 technologies. Focusing on the "how to" associated with Windows 7 technologies. Most of these professionals use some version of Windows client at their work place and are looking at new and better ways to perform some of the current functions.

2 At Course Completion After completing this course, students will be able to: Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate userrelated data and settings from an earlier version of Windows. Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer. Configure file access and printers on a Windows 7 client computer. Configure network connectivity on a Windows 7 client computer. Configure wireless network connectivity on a Windows 7 client computer. Secure Windows 7 client desktop computers. Optimize and maintain the performance and reliability of a Windows 7 client computer. Configure mobile computing and remote access settings for a Windows 7 client computer. Pre-requisites Before attending this course, students must have: Experience installing PC hardware and devices. Basic understanding of TCP/IP and networking concepts. Basic Windows and Active Directory knowledge. The skills to map network file shares. Experience working from a command prompt. Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server. Basic understanding of security concepts such as authentication and authorization. An understanding of the fundamental principles of using printers.

3 Course Outline Module 1: Installing, Upgrading, and Migrating to Windows 7 This module explains how to install, upgrade and migrate to Windows 7. It also describes the key features, editions, and hardware requirements of Windows 7. : Preparing to Install Windows 7 Performing a Clean Installation of Windows 7 Upgrading and Migrating to Windows 7 Performing Image-based Installation of Windows 7 Configuring Application Compatibility Lab: Installing and Configuring Windows 7 Migrating Settings by using Windows Easy Transfer Configuring a Reference Image of Windows 7 Configuring a Reference Image Describe the key features, editions, and hardware requirements of Windows 7. Perform a clean installation of Windows 7 Upgrade and Migrate to Windows 7 from an earlier version of Windows. Perform an image-based installation of Windows 7 Resolve common application compatibility issues. Module 2: Configuring Disks and Device Drivers This module examines how to configure disks, partitions, volumes, and device drivers to enable Windows 7 to function as desired. : Partitioning Disks in Windows 7 Managing Disk Volumes

4 Maintaining Disks in Windows 7 Installing and Configuring Device Drivers Lab: Configuring Disks and Device Drivers Configuring Disks Configuring Disk Quotas (Optional) Updating a Device Driver Configure disk partitions on a Windows 7 client computer Create and manage disk volumes Manage file system fragmentation and disk quotas Install and configure device drivers Module 3: Configuring File Access and Printers on Windows 7 Client Computers This module explains how to manage access to shared folders and printers on a computer running Windows 7. Specifically, it describes how to share and secure folders, configure folder compression, and how to install, configure, and administer printing. : Overview of Authentication and Authorization Managing File Access in Windows 7 Managing Shared Folders Configuring File Compression Managing Printing Lab: Configuring File Access and Printers on Windows 7 Client Computers Create and Configure a Public Shared Folder for all Users Configuring Shared Access to Files for Specific Users Creating and Sharing a Printer

5 Describe authentication and authorization Manage file access on a Windows 7 client computer Create and manage shared folders Configure file compression Install, configure, and administer printers Module 4: Configuring Network Connectivity This module explains both IPv4 and IPv6 network connectivity. It also describes how to implement automatic IP Address Allocation and troubleshoot network connectivity. : Configuring IPv4 Network Connectivity Configuring IPv6 Network Connectivity Implementing Automatic IP Address Allocation Overview of Name Resolution Troubleshooting Network Issues Lab: Configuring Network Connectivity Configuring IPv4 Addressing Configuring IPv6 Addressing Troubleshooting Network Connectivity Configure IPv4 network connectivity. Configure IPv6 network connectivity. Implement automatic IP address allocation. Troubleshoot common network related issues by using the tools available in Windows 7.

6 Module 5: Configuring Wireless Network Connections This module describes key wireless network technologies and how to configure wireless network components and the Windows 7 elements that are necessary to access wireless networks. : Overview of Wireless Networks Configuring a Wireless Network Lab: Configuring Wireless Network Connections Determining the appropriate configuration for a wireless network Troubleshooting Wireless Connectivity Describe the standards and technologies related to wireless network connections. Configure a wireless network connection. Module 6: Securing Windows 7 Desktops This module describes how to make a Windows 7 computer more secure while ensuring usability is not sacrificed in the process. Specifically, it describes Windows Firewall, User Account Control, Windows Defender, and Security in Internet Explorer 8. : Overview of Security Management in Windows 7 Securing a Windows 7 Client Computer by Using Local Security Policy Settings Securing Data by Using EFS and BitLocker Configuring Application Restrictions Configuring User Account Control Configuring Windows Firewall Configuring Security Settings in Internet Explorer 8 Configuring Windows Defender

7 Lab: Configuring UAC, Local Security Policies, EFS, and AppLocker Using Action Center Configuring Local Security Policies Encrypting Data Configuring AppLocker Lab: Configuring Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender Configuring Windows Firewall Configuring Internet Explorer 8 Security Configuring Windows Defender Explain the security management features of Windows 7. Configure local security policy settings on a Windows 7 client computer. Secure data by using EFS and BitLocker. Configure application restrictions by using AppLocker. Configure user account control settings. Configure Windows Firewall on a Windows 7 client computer. Configure security-related settings in Internet Explorer to help protect a Windows 7 client computer that is connected to the Internet. Configure Windows Defender to help protect a Windows 7 client computer against malicious software. Module 7: Optimizing and Maintaining Windows 7 Client Computers This module describes how to use the monitoring and configuration tools to obtain information about Windows 7 performance and how to troubleshoot performance and reliability problems. : Maintaining Performance by Using the Windows 7 Performance Tools Maintaining Reliability by Using the Windows 7 Diagnostic Tools Backing Up and Restoring Data by Using Windows Backup

8 Restoring a Windows 7 System by Using System Restore Points Configuring Windows Update Lab: Optimizing and Maintaining Windows 7 Client Computers Monitoring System Performance Backing Up and Restoring Data Configuring System Restore Points Configuring Windows Update Maintain the performance of a Windows 7 client computer by using performance management tools. Maintain reliability of a Windows 7 client computer by using the diagnostic tools. Back up and restore data on a Windows 7 client computer by using Windows Backup. Restore a Windows 7 system by using system restore points. Configure Windows Update on a Windows 7 client computer. Module 8: Configuring Mobile Computing and Remote Access in Windows 7 This module explains how to configure mobile devices and remote access. It also discusses DirectAccess and BranchCache which are new for Windows 7. : Configuring Mobile Computer and Device Settings Configuring Remote Desktop and Remote Assistance for Remote Access Configuring DirectAccess for Remote Access Configuring BranchCache for Remote Access Lab: Configuring Mobile Computing and Remote Access in Windows 7 Creating a Sync Partnership Configuring Power Options Enabling Remote Desktop Enabling BranchCache

9 Configure mobile computer and device settings on a Windows 7 client computer. Configure Remote Desktop and Remote Assistance on a Windows 7 client computer. Configure DirectAccess on a Windows 7 client computer for remote access. Configure BranchCache on a branch office Windows 7 client computer.

10 Course 6293A: Troubleshooting and Supporting Windows 7 in the Enterprise Length: Audience(s): 3 Days Level: 300 IT Professionals Technology: Windows 7 Type: Delivery Method: Course Instructor-led (classroom) About this Course This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. This course helps candidates prepare for Exam , the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential. Audience Profile The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.

11 At Course Completion After completing this course, students will be able to: Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities. Troubleshoot startup issues on a Windows 7 computer. Troubleshoot client-configuration failures and Group Policy object (GPO) application issues. Troubleshoot hardware device, device driver, and performance issues. Troubleshoot network connectivity issues. Troubleshoot remote connectivity issues. Troubleshoot logon and resource access issues. Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions. Troubleshoot operating system and applications issues. Pre-Requisites In addition to their professional experience, students who attend this training should already have the following technical knowledge: Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS) Microsoft Active Directory principles and management Microsoft Windows Server 2008 fundamentals Microsoft Windows Client fundamentals Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills: Course 6292A: Installing and Configuring Windows 7 Client Course 6420B: Fundamentals of Windows Server 2008

12 Course Outline Module 1: Implementing a Troubleshooting Methodology This module describes the steps involved in establishing and using a typical troubleshooting methodology. It also covers the job role and responsibilities of the EDST. Introduction to the EDST Job Role Overview of Troubleshooting Steps Describe the job role of the EDST. Describe the steps of a typical troubleshooting methodology. Module 2: Troubleshooting Startup Issues This module describes how to use Windows 7 recovery tools to troubleshoot startup problems. Additionally, it provides the information to configure and troubleshoot startup settings, and to troubleshoot operating system services. Overview of the Windows 7 Recovery Environment Configuring and Troubleshooting Startup Settings Troubleshooting Operating System Services Issues Lab: Troubleshooting Startup Issues Resolving a Startup Problem (1) Resolving a Startup Problem (2) Use Windows 7 recovery tools to troubleshoot startup problems. Configure and troubleshoot startup settings. Troubleshoot operating system services.

13 Module 3: Using Group Policy to Centralize Configuration This module describes Group Policy application. It also covers steps to troubleshoot both client configuration failures and GPO application issues. Overview of Group Policy Application Resolving Client Configuration Failures and GPO Application Issues Lab: Using Group Policy to Centralize Configuration Resolve Group Policy Application (1) Resolve Group Policy Application (2) Describe Group Policy application. Troubleshoot client configuration failures and GPO application issues. Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues This module helps students troubleshoot issues related to hardware devices and device drivers by identifying basic hardware-related issues. Additionally, the module helps students determine hardware failure issues, and the problems that device drivers can cause. Finally, this module provides guidance on how to configure performance options in Windows 7, as well as monitor reliability and performance of Windows 7 computers. Overview of Hardware Troubleshooting Troubleshooting Physical Failures Monitoring Reliability and Performance Configuring Performance Options in Windows 7 Troubleshooting Device Driver Failures

14 Lab: Resolving Hardware Device and Device Driver Issues Resolving Hardware Issues Configuring Group Policy to Control Device Installation (optional) Lab: Troubleshooting Performance-Related Issues Troubleshooting a Performance Problem Identify basic hardware-related issues. Determine hardware failure issues. Monitor reliability and performance of Windows 7 computers. Configure performance options in Windows 7. Determine problems that device drivers cause. Module 5: Troubleshooting Network Connectivity Issues This module describes how to troubleshoot issues related to network connectivity by providing the steps to determine the network configuration of client computers, and then to troubleshoot network connections. Determining Network Settings Troubleshooting Network Connectivity Issues Lab: Troubleshooting Network Connectivity Issues Troubleshooting a Network Problem (1) Troubleshooting a Network Problem (2) Determine the network configuration of client computers. Troubleshoot network connections.

15 Module 6: Troubleshooting Remote Connectivity Issues This module describes how to troubleshoot remote connectivity issues. This module instructs students on how to configure and troubleshoot virtual private network (VPN) connections, as well as how to use Remote Desktop and Remote Assistance to assist users. Troubleshooting VPN Connectivity Issues Using Remote Desktop Troubleshooting User Issues by Using Remote Assistance Troubleshooting NAP Issues Troubleshooting DirectAccess Issues Lab: Resolving Remote Connectivity Issues Resolving a Remote Connectivity Problem Configure and troubleshoot VPN connections. Use Remote Desktop. Use Remote Assistance. Troubleshoot NAP issues. Troubleshoot DirectAccess issues. Module 7: Troubleshooting Logon and Resource Access Issues This module describes how to use troubleshooting tools and methods to troubleshoot user profile and logon scripts issues, and issues with file and printer access. Troubleshooting User Logon Issues Troubleshooting User Profile Issues Troubleshooting File Access Issues Troubleshooting File Permissions Issues Troubleshooting Printer Access Issues

16 Lab: Troubleshooting Logon and Resource Access Issues Troubleshooting Offline Files Troubleshooting a Missing Drive Mapping Troubleshooting Missing Files in My Documents Troubleshooting a File Access Issue Troubleshoot user logon issues. Troubleshoot user profile issues. Troubleshoot file access issues. Troubleshoot file permissions issues. Troubleshoot printer access issues. Module 8: Troubleshooting Security Issues This module describes how to troubleshoot issues related to security systems such as EFS, BitLocker, and file permissions. The module instructs students how to troubleshoot and recover files encrypted with EFS and BitLocker-protected drives. In this module, students also troubleshoot file permissions, content access issues, and Windows Internet Explorer issues. Recovering Files Encrypted by EFS Recovering BitLocker-Protected Drives Troubleshooting Internet Explorer and Content Access Issues Lab: Troubleshooting Security Issues Recovering a BitLocker-Protected Drive Troubleshooting an Internet Explorer Security Issue Recover files encrypted by using EFS. Recover BitLocker-protected drives. Troubleshoot Internet Explorer and content access issues.

17 Module 9: Troubleshooting Operating System and Application Issues This module describes how to troubleshoot issues related to operating system features and applications, including application installation and operation issues. This module also addresses applying application and Windows updates. Troubleshooting Application Installation Issues Troubleshooting Application Operations Issues Applying Application and Windows Updates Lab: Troubleshooting Operating System and Application Issues Troubleshooting Windows Updates Troubleshooting AppLocker Policy Application Troubleshooting Application Startup Troubleshoot application installation issues. Troubleshoot application operation issues. Apply application and Microsoft Windows updates