Moveit DMZ User Manual

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1 ARKANSAS BLUE CROSS BLUE SHIELD Moveit DMZ User Manual EDI Services 2/1/2013

2 Index Moveit DMZ Introduction...1 Initial Login and Password Change...2 Navigation...8 Getting Started Folders...11 Upload a 5010 Transaction to the Inbound Subfolder...15 Outbound Subfolder...21 Upload / Download Wizard Installation...37 Uploading 5010 Transactions Using Wizard...45 Using Third Party Programs...53 Logs Page...55 Hours of Operation and Assistance...56

3 Moveit DMZ Introduction Currently users exchange electronic data with EDI Services by utilizing AHIN (DDE or Secure File Upload) or by using a dial-up asynchronous or FTP communication to connect to the EDI Gateway system. To better serve our customers EDI Services will be making changes to how electronic submitters exchange electronic data beginning in January Exchanging electronic data with AHIN will not change. However, the asynchronous and FTP communication methods that are required today to establish a dial-up connection to allow users to connect to the EDI Gateway system will be retired. Electronic submitters will be required to either use AHIN or Moveit DMZ to exchange electronic data. Moveit DMZ safely and securely allows exchange of electronic data between organizations using an encrypted connection. An https protocol will be used to quickly, easily and securely exchange electronic data. The URL to access Moveit DMZ is If you prefer to use a script, you can do so with sftp, although EDI will not support scripts. Moveit DMZ is directory structured to allow submitters to send and receive electronic data. Every electronic submitter will have a home folder. Within the home folder are two subfolders. There is a subfolder named Inbound and a subfolder named Outbound. The Inbound subfolder is used to send electronic transactions to EDI Services. The Outbound subfolder is used to retrieve your electronic data such as reports and electronic remittance advices that EDI Services has delivered to you. The EDI Gateway system that electronic submitters access today has an Archive directory. The purpose of the Archive directory is to copy and store electronic reports and remittance advices for a specified amount of time. This allows electronic submitters to retrieve older data files at a later date if needed. Moveit DMZ will not have an Archive subfolder. Electronic data that is delivered to you will be in your Outbound subfolder for 30 days. When the data has reached the maximum amount of days EDI Services will delete that data from your Outbound subfolder. If you need the data that has been deleted you can request that the data be restored. Contact EDI Services at (501) or via at Please review this document in its entirety before accessing the site! 1

4 Initial Login and Password Change When your account has been initially setup on Moveit DMZ you will need to change your password. Initial password changes are done via . s will only be sent to the authorized personnel on file with our office. Passwords are valid for 180 days. Two s will be sent. Both s will be from Arkansas Blue Cross and Blue Shield Secure File Transfer Services Please make sure that your system does not block the s from The first you will receive is the New User Account for Arkansas Blue Cross and Blue Shield (sft.arbcbs.com). Click on the link in the . IF YOU NEED ASSISTANCE PLEASE CONTACT EDI SERVICES AT (501) OR VIA AT PLEASE DO NOT ANY CORRESPONDENCE SENT TO THIS ADDRESS WILL NOT RECEIVE A RESPONSE. 2

5 Clicking the link in the routes you to Enter your electronic submitter number in the Username field. This field is case sensitive. Use a lowercase e when entering your electronic submitter ID number. Then click on the Request Password button. 3

6 After entering your submitter number you will see the Change Password Request Successful screen. This screen confirms that your change password request has been submitted. It advises you to check your for further instructions on changing your password. 4

7 The second that will be sent to you is the New User Password Request Confirmation . This advises that a request has been made to change the password. Click on the link in the . CAUTION: PASSWORD CHANGE REQUESTS ARE TIME SENSITIVE. PASSWORDS MUST BE CHANGED WITHIN 90 MINUTES. USERS WILL NOT BE ALLOWED TO MAKE PASSWORD CHANGES AFTER THE SPECIFIED TIMEFRAME. YOU WILL NEED TO CONTACT EDI SERVICES AT (501) OR VIA AT FOR ASSISTANCE. 5

8 You will be routed to when you click on the link in the New User Password Request Confirmation . To create a password you must do the following: 1. Determine what your new password will be. 2. Verify your password meets the criteria listed in the Change Password section on your screen. 3. Enter your new password in the Enter your New Password box. 4. Re-enter your new password in the Enter your New Password Again box. 5. Click on the Change Password button. CAUTION: IT IS IMPORTANT TO NOTE THAT YOUR PASSWORD WILL BE SUSPENDED IF YOU EXIT THIS SCREEN BEFORE CHANGING YOUR PASSWORD. YOU WILL NEED TO CONTACT EDI SERVICES FOR ASSISTANCE AT (501) OR VIA AT REMEMBER TO ALWAYS KEEP YOUR PASSWORD IN A SECURE LOCATION. DO NOT SHARE YOUR PASSWORD WITH ANYONE. 6

9 When your password has been changed a message will appear that says Changed password OK. You have now successfully logged on to Moveit DMZ. 7

10 Navigation Upon logging on to Moveit DMZ you will notice navigation links on the right and left hand side of your screen. You can access these links from any screen within Moveit DMZ. The navigation links are: Home Sign Out My Account Folders Logs The Home link on the left hand side has no information on this screen. However, users will be notified of changes if EDI Services determines information needs to be placed on the Home link. The Sign Out link will log you off of Moveit DMZ. If you click the Sign Out link you will be taken back to the log on screen. 8

11 The My Account link on the right hand side of the screen is where you can change your password before it expires. Passwords are valid for 180 days. notifications will not be sent to you if you change your password on the My Account screen prior to expiration. You have two options to select from for changing your password. You can use a suggested password or enter a custom password. If you choose to use the suggested password you must: First enter your current password in the Enter Your Old Password box Then click on the Use Suggested Password radio button Then click on the Change Password button CAUTION: WRITE THE SUGGESTED PASSWORD DOWN BEFORE LEAVING THE MY ACCOUNT SCREEN. IF YOU NAVIGATE TO ANOTHER SCREEN THE SUGGESSTED PASSWORD WILL CHANGE. IF YOU DID NOT WRITE YOUR PASSWORD DOWN YOU WILL NEED TO CHANGE YOUR PASSWORD AGAIN. 9

12 If you want to customize your password you must: First enter your current password in the Enter Your Old Password box. Then click on the Type Custom Password radio button. Determine what your new password will be. Verify your password meets the criteria listed in the Requirements section on your screen. Enter your new password in the Enter your New Password box. Re-enter your new password in the Enter your New Password Again box. Click on the Change Password button. 10

13 Getting Started Folders When you log on to Moveit DMZ for the first time or thereafter you will be taken to your root folder. Your root folder is your electronic submitter ID number and will appear as a hyperlink. 11

14 NOTE: If you clicked on the Folders hyperlink on the left hand side of the screen when you logged on to Moveit DMZ you will need to navigate back to your root folder. Click on the EDI hyperlink. 12

15 Then click on your submitter ID number hyperlink. After clicking on your submitter ID number hyperlink you will be taken back to your root folder. 13

16 Your root folder: Allows navigation to the Inbound or Outbound subfolder from the drop down menu Displays your Inbound and Outbound subfolders as hyperlinks Allows 5010 transactions to be uploaded from the Upload Files Now section Determine what you want to do. If you want to submit a 5010 transaction click on the /././ Inbound option from the drop down menu and click the Go To button, or click on the Inbound folder hyperlink, or upload your 5010 transaction from the Upload Files Now section. CAUTION: IF YOU UPLOAD YOUR FILES FROM THE UPLOAD FILES NOW SECTION YOU WILL NEED TO SELECT THE INBOUND FILE FOLDER FROM THE SELECT A FOLDER DROP DOWN MENU. IT WILL APPEAR AS /EDI/YOUR SUBMITTER ID NUMBER/INBOUND. IF YOU DO NOT SELECT THE INBOUND FOLDER FROM THE DROP DOWN MENU YOUR 5010 TRANSACTION WILL BE UPLOADED TO YOUR ROOT DIRECTORY AND WILL NOT BE PROCESSED. If you want to download electronic data click on the /././ Outbound option from the drop down menu and click the Go To button or click on the Outbound folder hyperlink. 14

17 Upload a 5010 Transaction to the Inbound Subfolder There are three options you can select from to upload a 5010 transaction. CAUTION: WHICHEVER OPTION YOU CHOOSE YOU MUST BE IN THE INBOUND SUBFOLDER. ANY 5010 TRANSACTION THAT IS NOT SUBMITTED TO THE INBOUND SUBFOLDER WILL NOT BE PROCESSED. CAUTION: ZIP FILES AND 5010 TRANSACTIONS WITH AN.EXE EXTENSION WILL NOT BE PROCESSED EVEN IF THEY ARE PLACED IN THE INBOUND SUBFOLDER. CAUTION: IT IS PREFERRED THAT THE FILENAME LENGTH BE 8 CHARACTERS PLUS THE EXTENSION. FILENAMES THAT ARE EXCESSIVE IN LENGTH MAY NOT BE PROCESSED. You can upload a 5010 transaction by: Using the drop down menu in the Go To Folder box and click on /././Inbound or; Clicking on the Inbound subfolder or; Selecting /EDI/your submitter number/inbound from the Select a folder box. 15

18 You only need to choose one option. Whichever option you have chosen will route you to the Inbound subfolder. You can verify that you are in the Inbound subfolder by reviewing the path location at the top of the screen or by the Select a folder box in the Upload Files Now section. The path location at the top of your screen will appear as /EDI/your submitter ID/Inbound and will appear as a hyperlink. The Select a Folder box will appear as /EDI/your submitter ID/Inbound. 16

19 When you have verified that you are in the Inbound subfolder click on the Browse button in the Upload Files Now section. 17

20 A box named Choose File to Upload will appear. Locate the file on your computer that you want to upload. Single click on the file you want to upload and click on the Open button. 18

21 The file you selected to upload will appear in the Browse box. Click on the Upload button to submit the 5010 transaction. 19

22 A message will appear at the top of the screen to confirm the file was successfully uploaded. An ID number will be assigned to the file. The 5010 transaction that you uploaded will appear in your inbound file folder. Back at the Inbound file folder you can: Upload additional 5010 transactions in the Upload Files Now section Navigate to your Outbound folder Go to the Logs page 20

23 Outbound Subfolder The Outbound subfolder is the location where you can download electronic reports and remittance advices. EDI Services will deliver your electronic reports and remittance advices to the Outbound subfolder. Navigating to the Outbound subfolder works the same as navigating to the Inbound subfolder. You can navigate to the Outbound subfolder by: Using the drop down menu in the Go To Folder box and click on /././Outbound or; Clicking on the Outbound subfolder or; Selecting /EDI/your submitter number/outbound from the Select a folder box. NOTE: YOU MUST HAVE JAVA AND ACTIVEX INSTALLED ON YOUR COMPUTER. OTHERWISE, MOVEIT DMZ WILL NOT ALLOW MULTIPLE FILES TO BE DOWNLOADED AT ONCE. CLICK ON THE CLICK HERE to Launch the Upload/Download Wizard HYPERLINK. CLICKING ON THE LINK WILL INSTALL JAVA AND ACTIVEX ON YOUR COMPUTER. 21

24 Click on the electronic report or remittance advice that you want to download. NOTE: IF YOU ARE IN THE OUTBOUND SUBFOLDER AND DO NOT SEE THE DOWNLOAD BUTTON ON YOUR SCREEN YOU WILL NEED TO LAUNCH THE DOWNLOAD WIZARD. NAVIGATE BACK TO YOUR ROOT FOLDER AND CLICK ON THE WIZARD HYPERLINK. 22

25 Click on the Download hyperlink in the File Actions section on your screen. 23

26 A File Download box will appear. Click on the Save button. 24

27 A Save As box will appear. Select the location where you would like to save the file to on your computer and click the Save button. 25

28 You can and should maintain your own Outbound subfolder. Deleting electronic reports or remittance advices after you have downloaded them to your computer will help you keep your Outbound subfolder manageable. The filename of the electronic report or remittance advice will be at the top of your screen. To delete the electronic report or remittance advice click on the Delete hyperlink. 26

29 In the Confirm File Deletion area on your screen click either Yes or No. 27

30 If you clicked on Yes the file will be deleted. A Deleted File OK message will appear. 28

31 If you have multiple reports or remittance advices, you can download some or all of them at one time instead of downloading them individually. Click on the box to the left of each report that you want to download and then click on the Download button. 29

32 The Browse For Folder box will appear. Browse for a location on your computer where you want to download the electronic reports or remittance advices to and click the OK button. 30

33 The Download Wizard applet will launch and a status bar will show the progress of the download with a blue bar. A Transfer complete message will appear at the top of the box when the download has completed. You can either close the box after the download is complete or you can click on the Open Folder button. 31

34 If you click on the Open Folder button it will take you to the download location of your reports. You can view the reports you downloaded by double clicking on the report. Click on the red X to close this box. 32

35 To delete multiple electronic reports or remittance advices click on the box to the left of the report or remittance advice that you want to delete and then click on the Delete button. 33

36 Click Yes or No in the Confirm Deletions of Folders and Files area on your screen. 34

37 A message will appear at the top of your screen that will confirm how many files were deleted. Click on the Parent Folder hyperlink to return to your root folder. 35

38 You can click on your submitter ID number hyperlink or the Parent Folder hyperlink to return to your root directory. 36

39 Upload / Download Wizard Installation Moveit DMZ Wizard allows you another method to upload files than the usual upload function as discussed earlier. You can use the Wizard to upload a single file or multiple files at a time. The Wizard function would be beneficial to you if you need to send or receive multiple files in a single transmission. Unlike the upload Wizard, the download Wizard will not allow you to download multiple reports or remittance advices. The download Wizard is the applet that launches to allow you to download. To download electronic reports or remittance advices please refer to instructions outlined in the Outbound Subfolder section. CAUTION: READ THE WIZARD INSTRUCTIONS IN THEIR ENTIRETY BEFORE ATTEMPTING TO EXCHANGE ELECTRONIC DATA WITH EDI SERVICES. IF YOU CLICK ON AND INSTALL THE WIZARD YOU WILL NO LONGER HAVE THE BROWSE OPTION TO UPLOAD FILES. The first step you need to take is to install the Wizard. The Wizard installation only needs to be done one time. After you log on to Moveit DMZ, click on the Click here to reinstall the Wizard from the Wizard Status page hyperlink at the top or bottom of your screen. 37

40 Next, click on the Click here to install the Upload/Download Wizard hyperlink in the ActiveX Upload/Download Wizard section on your screen. 38

41 If the Message from Webpage box appears on your screen click the OK button. 39

42 You will see a message at the top of screen in a yellow bar advising this website wants to install the following add-on. Click on the yellow bar. 40

43 When you click on the yellow bar a drop down menu will appear. Click on Install This Add-on for All Users on This Computer. 41

44 A box will appear on your screen asking Do you want to install this software? Click on the Install button. 42

45 After the Wizard has completed the installation on your computer a message box will appear. The message box will say The Upload/Download Wizard Installed OK. Click on the OK button. 43

46 When you click on the OK button you will be taken back to your root folder. 44

47 Uploading 5010 Transactions Using Wizard To upload a single 5010 transaction or multiple 5010 transactions using Wizard you must navigate to your Inbound subfolder. Use one of the three options available to navigate to your Inbound subfolder. Using the drop down menu in the Go To Folder box and click on /././Inbound or; Clicking on the Inbound subfolder or; Selecting /EDI/your submitter number/inbound from the Select a folder box. CAUTION: WHICHEVER OPTION YOU CHOOSE YOU MUST BE IN THE INBOUND SUBFOLDER. ANY 5010 TRANSACTION THAT IS NOT SUBMITTED TO THE INBOUND SUBFOLDER WILL NOT BE PROCESSED. CAUTION: ZIP FILES AND 5010 TRANSACTIONS WITH AN.EXE EXTENSION WILL NOT BE PROCESSED EVEN IF THEY ARE PLACED IN THE INBOUND SUBFOLDER. 45

48 Once you have navigated to your Inbound subfolder click on the CLICK HERE to Launch the Upload/Download Wizard in the Upload Files Now section on your screen. 46

49 A box with the Arkansas Blue Cross Blue Shield logo will open. The box will be named ABCBS Upload Wizard Upload to /EDI/your submitter ID/Inbound. Click on the Add File button. CAUTION: IF THE BOX DOES NOT INDICATE THAT YOU ARE IN YOUR INBOUND SUBFOLDER YOU MUST CLICK ON THE CANCEL BUTTON AND NAVIGATE TO YOUR INBOUND SUBFOLDER. CAUTION: DO NOT CLICK ON THE ADD FOLDER BUTTON. ANY FOLDER THAT IS ADDED WILL NOT BE WORKED AND ANY FILES FOUND IN THE ADDED FOLDER WILL NOT BE PROCESSED. IN ADDITION, IF A FOLDER IS ADDED YOU MAY EXPERIENCE A PAYMENT INTERRUPTION AND SUSPENSION FROM YOUR EDI ACCOUNT FOR EXCHANGING ELECTRONIC DATA. 47

50 When you click on the Add File button a box will appear on your screen. The box will be named Select a file to add to the upload list. You will need to locate the 5010 transactions on your computer that you want to upload. 48

51 After you navigate to the location on your computer and located your 5010 transactions that you want to upload you must: Select the file or files that you want to upload. To select only one file single click on the file to highlight it. To select multiple files hold down the CTRL key on your keyboard and use your mouse to single click each file to highlight it. Then click on the Open button 49

52 The file or files that you selected will appear in the ABCBS Upload Wizard Upload to /EDI/your submitter ID/Inbound box. Click on the Next button. If you added a file or files that you did not want to upload they can be removed. Highlight the file or files and then click on the Remove button. 50

53 The next step is to verify the options below are selected. Under the Choose Upload Options the radio button for Upload files individually is selected. Then the box next to Close Wizard when done is selected. If these options are not already populated then you can click on them to select them. Now click on the Next button. CAUTION: DO NOT CLICK ON THE RADIO BUTTON NEXT TO UPLOAD ALL FILES AS ONE.ZIP. ZIP FILES WILL NOT BE PROCESSED EVEN IF THEY ARE PLACED IN THE INBOUND SUBFOLDER. 51

54 When your file or files have been uploaded you will see them in your Inbound subfolder. 52

55 Using Third Party Programs Third party programs such as Core FTP Pro or WSFTP can be used to send and receive electronic transactions to Moveit DMZ. Below is an example of Core FTP Pro. NOTE: EDI SERVICES WILL NOT SUPPORT THIRD PARTY PROGRAMS. CONTACT YOUR IT DEPARTMENT IF YOU ARE HAVING DIFFICULTY CONNECTING TO MOVEIT DMZ USING A THIRD PARTY PROGRAM. To setup a site to connect to Moveit DMZ you will need to: 1. Enter a Site Name. 2. Enter sft.arbcbs.com in the Host / IP / URL box. The is not needed. 3. Enter your electronic submitter number as the Username. Use a lowercase e. 4. Enter your password in the Password box. 5. The Port must be set to The Connection box must have SSH/SFTP. 7. Click the Connect button. 53

56 When you have connected to Moveit DMZ you will be in your root directory. You will see the Inbound and Outbound subfolders. Click on the Inbound subfolder to submit your electronic transactions. Click on the Outbound subfolder to retrieve your electronic transactions. CAUTION: DO NOT SUBMIT ELECTRONIC TRANSACTIONS TO YOUR ROOT DIRECTORY. IF YOU DO NOT SELECT THE INBOUND SUBFOLDER YOUR 5010 TRANSACTION WILL NOT BE PROCESSED. 54

57 Logs Page Moveit DMZ provides a Logs page of the activity that has occurred with your account. The Logs page will: Allow users to customize their views or apply filters Show the date and time of the activity Show the action taken Show your user name Show the filename of uploaded 5010 transactions Show the File ID assigned to the uploaded 5010 transaction Show the location or subfolder where the activity occurred You can click on any of the hyperlinks on the screen to see additional information or to set your customize settings. 55

58 Hours of Operation and Assistance Moveit DMZ is available 7 days a week 24 hours a day. If maintenance needs to be performed on Moveit DMZ EDI Services will notify you. EDI Services is available to assist you Monday Friday from 8:00 am to 4:30 pm CST. If you need assistance you can contact us at (501) or via at 56

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