Naverisk 2013 R3 - Road Map

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1 Naverisk 2013 R3 - Road Map This document summarizes the new features and enhancements in the 2013 R3 release of Naverisk. Continuing the Naverisk rapid release program, we have taken partner feedback on board and are very proud to be releasing yet another powerful upgrade hot on the heels of the August 2013 R2 release. Naverisk 2013 R3 is focused on stability, performance and usability, as well as introducing powerful new features and is due in December Video Guides:

2 Table of Contents Remote Monitoring and Management Enhancements Software Management Automate Tasks and Reports across groups of Devices based on installed Software Uninstall Software via the Naverisk User Interface Extended Software Reporting Command Console and Scripts - Run As & Cache Event Log Monitoring - Improved Monitoring Granularity Monitoring Noise Reduction OS Template & Roles Enhanced Job Scheduling Automation Queue Scheduled Jobs on Offline Devices New Filter Agreement Site Documentation via the Knowledge Base Remote Control Enhancements Backup Management Enhancements Agent Stability Improvements Integration Partnerships Patch Management Workflow Various RMM workflow and Usability Enhancements... 11

3 14.0 Reporting Extended RMM Specific Reporting Service Desk, Time Tracking & Billing Enhancements New Ticket User Interface, ITIL Standards & Streamlined Workflows Technician Scheduling Calendar Knowledge Base Tray Icon Branding More Granular & Configurable Content in Alerts & Calendar Invites Ticket Console Performance improvements Various Service Desk workflow and usability enhancements Reporting Extended Service Desk specific reporting... 16

4 Remote Monitoring and Management Enhancements 1.0 Software Management 1.1 Automate Tasks and Reports across groups of Devices based on installed Software

5 1.2 Uninstall Software via the Naverisk User Interface 1.3 Extended Software Reporting Installed Patches - Executive Summaries and other reports can now optionally include a list of installed patches. Report on Software changes across a period of time. Verbose Software information is now available in all Device reports.

6 2.0 Command Console and Scripts - Run As & Cache Run As - The ability to run various Command Line and Script Packs using the Local System Account (default), Currently Logged in User, or a custom user (such as the Administrator). Command Console Cache - an easy to use list of the last 20 run commands.

7 3.0 Event Log Monitoring - Improved Monitoring Granularity Event related Tickets can be closed by subsequent Events, reducing superfluous Open Tickets. Custom Ticket Trigger Text Support for adding custom Ticket Trigger Text across all monitoring components, delivering more meaningful Ticket information.

8 4.0 Monitoring Noise Reduction OS Template & Roles Addition of an optional Delay in service monitoring, to avoid alerting on services changing state as part of normal operation.

9 5.0 Enhanced Job Scheduling Automation 5.1 Queue Scheduled Jobs on Offline Devices The ability to Queue Scheduled Jobs on offline Devices (extending the Run Job on Event introduced Naverisk 2013 R2). 5.2 New Filter Agreement Scheduled Jobs can now be Filtered by Agreement Type. E.g., automate patching for all PC s at a site that have Agreement = Gold Managed Services.

10 6.0 Site Documentation via the Knowledge Base Accessible via the Devices Tab in an access from any device HTML format. Centrally managed via the Knowledge Base and secured via User Access Controls.

11 7.0 Remote Control Enhancements Upgrades to the core VNC Server and Viewer components. Privacy Settings. More granular configurability for managing Remote Control settings based on Device Type. 8.0 Backup Management Enhancements Reports and monitoring now support multiple backups per device. Device o Backup Job 1 status. o Backup Job 2 status. 9.0 Agent Stability Improvements Continual improvements and optimisation of the Naverisk Agent stability and Device resource utilization across Windows, Linux and Mac systems Integration Partnerships Partnerships with several best of breed third party systems as requested by our partner community. Including significant partnership pricing discounts. Storage Craft, Shadow protect BUDR. Webroot - Anti Virus. ScreenConnect Remote Control Patch Management Workflow More granularity in Patch Management settings to improve overall workflows and usability Various RMM workflow and Usability Enhancements As requested by the Naverisk community Reporting Extended RMM Specific Reporting As requested by the Naverisk community.

12 Service Desk, Time Tracking & Billing Enhancements 1.0 New Ticket User Interface, ITIL Standards & Streamlined Workflows ITIL Compliance the addition of foundation ITIL principles into the Naverisk Service Desk (Ticket Types = Service Ticket, Problem, Incident). Automatic mapping of People, based on the senders address. Verbose information in Ticket UI to improve workflows and ease of use.

13 2.0 Technician Scheduling Calendar Centralized, calendar based management of Technicians scheduled Tasks and Tickets. View and manage your Technician s schedules in one centralized location.

14 3.0 Knowledge Base A centralized and flexible document repository to capture policies, best practices and key information in an access from any device HTML format. The Naverisk Knowledge Base offers the following features and benefits. Canned text for expediting support responses via . Secured on a per Device & Client level via User Access Controls (Edit, Read Only or No access). Site Documentation, optionally available on each Device to streamline support. Mobile friendly (editable on the fly HTML doc).

15 4.0 Tray Icon Branding A quick and easy image upload via the Naverisk console with sub client inheritance (replacing the current Script based approach).

16 5.0 More Granular & Configurable Content in Alerts & Calendar Invites The ability to further customize Alerts and Calendar Invites (sent to Technician Calendars via Technician Job Scheduling), as requested by the Naverisk community. 6.0 Ticket Console Performance improvements Improvements in Ticket Console refresh and loading speeds. 7.0 Various Service Desk workflow and usability enhancements As requested by the Naverisk community. 8.0 Reporting Extended Service Desk specific reporting As requested by the Naverisk community. Note: This document is provided for informational purposes only. Naverisk reserves the right to make changes or take contrary actions in its sole discretion and although Naverisk has taken reasonable care in the preparation of this document; Naverisk Limited accepts no liability whatsoever of whatsoever nature for any loss or expense incurred due to reliance on or use of this document.

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