HEAT DSM Release Overview. Andreas Fuchs Product Management November 16th, 2015

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1 HEAT DSM Release Overview Andreas Fuchs Product Management November 16th, 2015

2 HEAT DSM Highlights HEAT Discovery Integration Patch Management Enhancements HEAT PatchLink Integration HEAT Integration API Policy Handling Improvements Maintenance Plan Enhancements Windows 10 Support The New Software Shop Usability & UI Linux 64 Bit Virtualization / Citrix 7.6 Packaging and Deployment Enhanced Driver Packaging Update Manager Flexibility HEAT Remote Improvements HEAT DSM escript Enhancements Customer Incidents 2

3 Improved Usability Streamlined DSM Console UI Combined Organization View including now the Computer & Users -, the Software and the Virtual Environment views makes the navigation easier and more intuitive Improved Performance, easier Multi-Select Operations, new default behavior in Group Handling and Persistent Filters save time on daily tasks Keyboard handling console operations can be performed much faster Support HTML Views inside the console to increase integration flexibility 3

4 New Views & Improved Software Factory 4

5 Usability Filter Management 5

6 Usability 6

7 The New Software Shop New Software Shop with cleaner UI and more end user self-service options The My Software tab provides visibility into all installed packages End user can now see progress of what is being executed at any given time via DSM (AutoInstaller or Service installer) A new search for available packages provides faster results User defined maintenance windows allow end users to determine execution time on their endpoints The Do not disturb feature allows for controlled user postponements on the endpoint Option to download packages to local cache first and install later reduces the overall installation wait times New current status and settings tabs for increased supportability and higher end user productivity 7

8 The New Software Shop 8

9 Software Policy Management Ability to deploy packages via Software shop first and later (force) push to all endpoints that have not installed it voluntarily Cancel pending Computer Reinstalls - If a reinstallation of a machine was unintentionally triggered, it can now be undone without losing control over the managed computer Proper handling of conflicting policies via policy priority (multiassignment with different revisions or parameters) Software replacement and updates within revisions triggering the uninstall of the previous package before installing the new revision Trigger an emergency rollout on any specific endpoint applying changes on the endpoint within seconds Pilot installations to update not yet released revisions in order to verify new package revisions before they go into production with rollback option 9

10 Software Policy Management 10

11 Software Policy Management 11

12 Enhanced Packaging Capabilities Windows 10 support adds the ability to automate the deployment of the latest OS from Microsoft (all Windows 10 flavors supported) o New piloting and rollback functionalities cover desired use cases when testing and deploying new operating system 12

13 Enhanced Packaging Capabilities Enhanced bulk operations for driver packaging and management reduces time supporting multiple devices from different vendors 13

14 Enhanced Packaging Capabilities Integrated APPX package support allows for the deployment of modern UI applications 14

15 Enhanced Maintenance Plans 365 days / 24x7 maintenance windows add significant flexibility to deploying packages and patches or rebooting machines 15

16 Configuration Items o Ease of use HEAT Discovery client settings ready for deployment Deploy existing configuration file o Up to date configuration items Windows 10 firewall, etc. 16

17 Linux 64 Bit o Support for x86/x64 Linux OS 17

18 Rights & Roles New Effective Roles view makes it easier to identify the effective user rights per container 18

19 HEAT Discovery Integration o Integrated inventory dashboards provide a comprehensive view of the gathered inventory data o Visualize inventory data of managed endpoints - provides detailed information for administrators o Computer groups based on a saved query result from Discovery enable administrators to manage package deployments 19

20 Patch Management Windows 10 support Integration of HEAT PatchLink solution Windows patches and the most prevalent 3 rd party applications running on Windows Feature parity with prior versions of DSM Advanced Patch Management Patch content now leverages PatchSmart technology Reliable, consistent installation experience with 3 rd party application patches Detailed information" tab available to drill down on patch information, e.g. to display Microsoft Security Bulletin" Pre-caching of required patch packages to reduce installer time Export / Import of patch packages avoids additional downloads and guarantees faster release cycles During the installation of patches the installer shows information about the patch to give the end user more visibility 20

21 Patch Management 21

22 NEW Patch and Security Blog 22

23 HEAT Service Management Integration Simplified configuration steps facilitate setup of the DSM and Service Management integration HEAT Service Management integrates software management capabilities throughout the software lifecycle Leveraging the HEAT workflow a SW package goes through approval steps before production Request for optional software enables end user to select software in the Service Catalog Break/fix capabilities give helpdesk agents multiple (re-) installation options for endpoint problem remediation 23

24 Manage Software Automated synchronization of DSM software packages into the HEAT workspace Flagging software as optional lets end-user or help desk install the software on demand 24

25 Request Optional Software Provide optional software for end user and endpoint Additional properties like approval required and cost Notification after software installation is complete sets the service request status to fulfilled 25

26 Break / Fix Scenarios Trigger installation of software from the HEAT computer view to apply planned changes on endpoints Display ad-hoc software available from HEAT DSM provides SDAs status overview Notification after change is completed sets the service request status to fulfilled 26

27 Virtualization / Citrix Citrix XenApp 7.6 is now supported o Integration now uses Citrix Delivery Controllers for farm management o All Delivery Controllers automatically become a member of the system group "Citrix Delivery Controllers" o Farm creation wizard improvements o Behavior depends on Citrix version 27

28 HEAT DSM Highlights Approx. 450 issues, including > 100 feature requests, solve > 400 customer incidents 28

29 HEAT DSM - Part of the Solution Portfolio UNIFIED ENDPOINT MANAGEMENT o Convergence of Client Management, Enterprise Mobility Management & Endpoint Security o Standardized processes o Unified console across endpoints o Apps delivery and management for any device o User centric management options o Infrastructure Consistent access HEAT DSM Integration Points o Service Catalog / Service Management o Enterprise Mobility Management (EMM) o Open API 29

30 Thank You Follow Visit us: heatsoftware.com