When Your Networkʼs Down, Call Crown

Transcription

1 When Your Networkʼs Down, Call Crown 521 W. Broad Avenue Albany, GA Phone: Fax:

2 MANAGED SERVICES & FLAT RATE I.T. SUPPORT Our Managed Services, as it is known in the IT support industry, effectively monitors your systems, servers, workstations, and network infrastructure to identify and address issues before they become problems. Our service packages provide you with the comprehensive IT support your business needs for a single monthly cost. You wonʼt have to worry about unexpected fees or wonder how much youʼre going to spend when a problem arises. Our services cover your entire network, including servers, workstations, laptops, printers, switches, routers... Everything! Simply sign up based on the amount of equipment you need covered, choose a service level, and begin enjoying absolute, flat-rate computer network support. Here is how the Platinum service level works: Our ITSPs install a small agent program on both your PCs and servers. This agent securely connects to our operation center owned and operated by Crown Networking Consultants. Our ITSPs gather information from your software providers, internet providers, hosting companies, etc. We become a single point of reference for all of your IT needs and manage all of your other vendors as well. We provide you with service, SPAM filtering, and website hosting for no extra charge. The agent program instantly provides 24x7 service monitoring to our ITSPs. If your system begins to develop a problem we see it almost immediately and are able to take care of the issue before it develops into a major problem. Our ITSPs are available from 8:00 AM - 5:00 PM Eastern Time Monday through Friday to answer any questions you may have. We even have a special phone queue in place to ensure your calls are answered quickly. Support for Microsoft and other applications is provided free of charge under the terms of your plan. During the hours we are closed, we patch all of your systems to ensure to highest levels of stability and security. Routine maintenance is constantly performed to keep your systems running efficiently. In case a problem arises, we notify you immediately and begin work to resolve it. If it cannot be fixed via remote support, we dispatch a certified engineer for on-site maintenance. This service is provided 24x7. Our ITSPs will make regularly scheduled visits to your office to provide on-site training, additional support service, and additional maintenance. We respond to and repair all issues that arise for no additional charge. Not included in the plan: Additional on-site support for non-covered issues. Support for custom applications is included in our Diamond service level only. Additional service available: Monitored / Managed Anti-Virus Software. Nightly imaging of any PC or server for an instant restore should a system fail. Please contact your ITSP for additional information and a free on-site demonstration!

3 WORKSTATION MANAGEMENT SILVER GOLD PLATINUM DIAMOND Monthly Cost $20 $25 $39 $89 Guaranteed Response Time 4 Hrs 2 Hrs 1 Hr 1 Hr 24x7x365 Monitoring & Automated Reporting Unlimited Phone Support for Microsoft Applications Unlimited Remote Control Support for Microsoft Applications Microsoft Application Support Online Asset Management Online Ticket Support System Online Software License Management Advanced Desktop Optimization & Management Anti-Virus & Anti-Spyware Management VPN Client Management Software Patch Management for Microsoft Applications 24x7 emergency support Monthly Scheduled On-Site Maintenance Unlimited On-Site Support for Covered Events 1 Hr per 10 PCs 1 Hr per 5 PCs Blackberry / Windows PDA Phone Management Unlimited Phone Support for All Supported Applications Unlimited Remote Control for All Supported Applications

4 NETWORK MANAGEMENT SILVER GOLD PLATINUM DIAMOND Monthly Cost Number of PCs on Network: 1-10 Number of PCs on Network: Number of PCs on Network: Guaranteed Response Time $20 $50 $125 $225 $40 $100 $250 $350 $40 $100 $250 $350 4 Hrs 2 Hrs 1 Hr 1 Hr 24x7x365 Monitoring & Automated Reporting Purchasing Assistance for Replacement Equipment Router Management Firewall Management VPN Management Scheduled CTO Phone Calls Quarterly Monthly Monthly 24x7 emergency support Assigned Engineer Assigned Chief Technology Officer ISP Management (If Not Crown) Web Hosting Management (If Not Crown) 3rd Party Vendor Management / Notify Vendor of Issue Disaster Recovery Review Annual Technology Plans Web Hosting Services (IIS + MySql) Spam & Virus Filtering Unlimited On-Site Support for Covered Events Asset Lifecycle Management Asset Reporting Project Planning Updates / Upgrades / Add-Ons / Patches

5 SERVER MANAGEMENT SILVER GOLD PLATINUM DIAMOND Monthly Cost Guaranteed Response Time $149 $199 $299 $599 4 Hrs 2 Hrs 1 Hr 1 Hr 24x7x365 Monitoring & Automated Reporting Service Availability Monitoring Event Log Monitoring Log File Maintenance Drive Space Monitoring Backup Monitoring Printer Queue & Availability Monitoring Server Patch Management Unlimited Phone Support Unlimited Remote Control Support 24x7 Emergency Support User Account Administration File Sharing Permission Administration Security Administration Anit-Virus & Anti-Spyware Management Monthly Scheduled On-Site Maintenance 1 Hr 1.5 Hrs Unlimited On-Site Support for Covered Events Unlimited Phone & Remote Support for All Applications Updates / Upgrades / Add-Ons / Patches for All Applications

6 ADDITIONAL TOTAL SUPPORT SOLUTION OPTIONS Managed Anti-Virus Protection (per System) $2.00 per month Managed Anti-Spyware Protection (per System) $10.00 per month Additional On-Site Pre-Scheduled Service Hours $90.00 per hour Server Hard Drive Imaging Service (per Server) SkyProtect S On-Site $75.00 per month SkyProtect S Hybrid* 25 GB or Less $ per month SkyProtect S Hybrid* 50 GB or Less $ per month SkyProtect S Hybrid* 100 GB or Less $ per month Workstation Hard Drive Imaging Service (per Workstation) SkyProtect WS On-Site $30.00 per month SkyProtect WS Hybrid* 100 GB or Less $50.00 per month SkyProtect WS Hybrid* 200 GB or Less $75.00 per month SkyProtect WS Hybrid* 300 GB or Less $ per month 8:00 AM - 5:00 PM Eastern Time Existing Equipment Only * Service Requires Purchase of Compatible NAS Device SkyProtect Service is best-in-class technology that provides fast and reliable backup, disaster recovery, data protection, and system migration to get servers and workstations online quickly. SkyProtect includes bare metal recovery, recovery to a new system, or migration to a virtual machine. Protect your entire server - including the operating system, applications, and data.