Assessor s guidelines for the: SVQ 2 in Pharmacy Services at SCQF level 5 SVQ 3 in Pharmacy Services at SCQF level 6

Transcription

1 Assessor s guidelines for the: SVQ 2 in Phrmy Servies t SCQF level 5 SVQ 3 in Phrmy Servies t SCQF level 6 Pulition dte: My 2011 Pulition ode: DB5818 The informtion in this pulition my e reprodued in support of SQA qulifitions. If it is reprodued, SQA should e lerly knowledged s the soure. If it is to e used for ny other purpose, then written permission must e otined from the Support Mterils Development Offier t SQA. It must not e reprodued for trde or ommeril purposes. Pulished y the Sottish Qulifitions Authority The Optim Building, 58 Roertson Street, Glsgow, G2 8DQ Ironmills Rod, Dlkeith, Midlothin, EH22 1LE Sottish Qulifitions Authority 2011

2 Contents Aout this guide... 1 Introdution... 2 Aout SVQs nd the SCQF... 2 How re stndrds defined in SVQs?... 4 Who is involved in SVQs?... 4 The steps involved in ssessing ndidte for n SVQ The SVQ in Phrmy Servies levels 2 nd Struture of the SVQs... 7 An Assessment Strtegy for the SVQ Why would people e interested in the SVQ? How do ndidtes egin? Choosing the SVQ Prepring to ssess the SVQ Your role nd your ndidte s role Plnning Assessment pln Seleting methods of ssessment Methods of ssessment Oservtion Produt evidene Questioning Other methods of ssessment Personl sttements Witness testimony Simultion Other soures of evidene Generting evidene Oservtion Questions nd ndidte responses Cndidte s personl sttement Witness testimony Filling the gps Guidne nd support to ndidtes Judging ndidte evidene nd mking n ssessment deision Insuffiient evidene Authentiting ndidtes evidene Reording hievement Completing the Unit progress reord Unit progress reord Using the index of evidene Index of evidene Completing the Unit hievement reord Unit hievement reord Evidene Requirements Further informtion Appendix 1: Blnk reording forms

3 Aout this guide This guide provides some prtil exmples of how to ssess your ndidtes for the SVQ 2 nd 3 in Phrmy Servies t SCQF levels 5 nd 6. You my e le to think of other wys of ssessing your ndidtes nd reording your deisions out their ompetene. Using ssessments sed on these exmples does not gurntee suessful verifition it is still your responsiility to ensure tht internl qulity ssurne proedures re followed. 1

4 Introdution This introdution provides rief overview of SVQs nd how they re ssessed in the workple. If you re lredy fmilir with the onept of SVQs, you my wish to go to the next setion. Aout SVQs nd the SCQF Sottish Votionl Qulifitions (SVQs) re work-sed qulifitions whih set the level of ouptionl ompetene for eh setor of the eonomy nd re usully delivered in the workple or in prtnership with ollege or other trining provider. The qulifitions hve een designed y stndrds-setting odies mde up of experiened prtitioners who represent employers, professionl odies, trde unions, edution nd voluntry orgnistions. Eh stndrds-setting ody is responsile for developing ntionl stndrds whih define wht employees (or potentil employees) must e le to do, how well, nd in wht irumstnes, to show tht they re ompetent in their work. Eh SVQ whih stndrds-setting ody develops hs to fit into rod frmework whih llows qulifitions in the UK nd throughout Europe to e ompred. There re SVQs for nerly ll ouptions in Sotlnd nd they re ville t SVQ levels 1 5. SVQs re urrently notionlly pled in the SCQF s the individul SVQs my e t differing SCQF levels nd hve differing mount of redit points, depending on the struture nd ontext of the SVQ. SVQs re mens of reognising the skills nd knowledge people need in employment, ie jo ompetene. Suessful ompletion of n SVQ provides ler evidene tht the lerner works to ntionlly reognised ouptionl stndrds. Eh Unit defines one spet of jo or work-role, nd sys wht it is to e ompetent in tht spet of the jo. To e wrded full SVQ, lerners must hieve eh of the SVQ Units whih mke it up y demonstrting tht they re ompetent in tht spet of the jo. The Units whih mke up the SVQ n lso e tken s freestnding wrds. Some SVQs or SVQ Units re inorported into other wrds or progrmmes inluding HNCs nd Modern Apprentieships. 2

5 Explntion of levels SVQ 1 (SCQF level 4) SVQ 2 (SCQF level 5) SVQ 3 (either SCQF level 6 or 7) SVQ 4 (either SCQF level 8 or 9) SVQ 5 (SCQF level 11) Competene involves the pplition of knowledge nd skills in the performne of rnge of vried work tivities, most of whih my e routine or preditle. Competene involves the pplition of knowledge nd skills in signifint rnge of vried work tivities, performed in vriety of ontexts. At this level, there will e tivities, whih re omplex or non-routine nd there is some individul responsiility nd utonomy. Collortion with others, perhps through memership of work group or tem, my often e requirement. Competene involves the pplition of knowledge nd skills in rod rnge of vried work tivities, most of whih re omplex nd non-routine. There is onsiderle responsiility nd utonomy, nd ontrol or guidne of others is often present. Competene involves the pplition of knowledge nd skills in rod rnge of omplex tehnil or professionl work tivities, performed in wide vriety of ontexts nd with sustntil degree of personl responsiility nd utonomy. Responsiility for the work of others nd the llotion of resoures is often present. Competene involves the pplition of skills nd signifint rnge of fundmentl priniples ross wide nd often unpreditle vriety of ontexts. Very sustntil personl utonomy nd often signifint responsiility for the work of others nd for the llotion of sustntil resoures feture strongly, s do personl ountility. For further informtion on SCQF go to 3

6 How re stndrds defined in SVQs? All SVQs onsist of stndrds whih n e roken down into vrious prts. Units define the rod funtions rried out in the setor, nd re mde up of numer of Elements. These Elements desrie the tivities whih employees hve to perform, nd will require ndidtes to demonstrte ertin skills or knowledge nd understnding. The qulity of performne in wht people must e le to do how well they hve to perform is desried y Performne Criteri. These my lso e lled sttements of ompetene or wht ndidtes should do. The setion on knowledge nd understnding sys wht ndidtes must know nd understnd, nd how this knowledge pplies to their jos. You my lso ome ross stndrds ontining sttements on sope. These sttements ould, for exmple, list the equipment tht ndidtes re expeted to e fmilir with nd use in their ouptionl re. You my, however, find tht informtion on the ontext, nture nd mount of evidene whih is required to prove ompetene (whih used to e given in Rnge Sttements nd Evidene Requirements) is now defined in the ssessment guidne for the qulifition. Assessment guidne is drwn up y the wrding ody nd is pkged long with the stndrds to form the SVQ. Who is involved in SVQs? There re severl roles: the ndidte: the ssessor*: the internl verifier*: the person who wnts to hieve the SVQ (eg n employee) the person who ssesses the ndidtes nd deides if they re ompetent (eg supervisor) n individul nominted y the entre (eg ompny) who ensures tht ssessors pply the stndrds uniformly nd onsistently (eg supervisor s line mnger) the Externl Verifier*: n individul ppointed y SQA who ensures tht stndrds re eing pplied uniformly nd onsistently ross ll entres offering the SVQ *Assessors nd verifiers in entres will e sked y SQA to prove they hve the pproprite ouptionl ompetene to ssess nd verify the SVQ. Ouptionl ompetene hs een defined y the stndrds-setting ody in the Assessment Strtegy for this SVQ(s) see SQA s wesite: 4

7 Assessors nd verifiers re lso expeted to otin n pproprite qulifition in ssessment nd verifition this n e the Assessor/Verifier Units (the ntionl stndrds for ssessment nd verifition), or n lterntive qulifition whih SQA lso reognises. 5

8 The steps involved in ssessing ndidte for n SVQ In deiding whether ndidte should get n SVQ, you will go through these stges: plnning for ssessment generting nd olleting evidene of the ndidte s ompetene in the Units judging the evidene of the ndidte s ility nd mking n ssessment deision sed on the evidene reording the ssessment deision nd the ndidte s hievement 6

9 1 The SVQ in Phrmy Servies levels 2 nd 3 The SVQs in Phrmy Servies hve een developed y Skills for Helth nd the Royl Phrmeutil Soiety of Gret Britin re intended for people working in the Phrmy Setor. These people my e working s dispensing ssistnts, ssistnt tehnil offiers, student phrmy tehniins or qulified tehniins. They will require skills nd knowledge in legl nd ethil spets of phrmy prtie, phrmeutis, phrmology, dispensing prtie, humn physiology, sle of over the ounter mediines, helth nd sfety, orl nd written ommunition skills, working s prt of tem nd refleting on own prtie nd septi dispensing The SVQs re designed to e ssessed in the workple, or in onditions of the workple. Exmples of the settings or entres in whih the SVQs re likely to e delivered inlude: ommunity phrmies, hospitl phrmies, MOD estlishments nd Generl Prtitioner (GP) prties. Delivery my e supported through prtnerships with olleges, prtiulrly with respet to knowledge requirements Struture of the SVQs This setion lists the Units whih form the SVQ in Phrmy Servies levels 2 (GA07 22) nd 3 (GA08 23). Level 2 Mndtory Units SQA ref SCQF SSC ref Title level FA2T 04 5 Phrm 01 Assist with the Provision of Phrmy Servie to Meet Individul Needs F7EG 04 N/A H&S: HSS1 Mke Sure Your Own Ations Redue Risks to Helth nd Sfety DK5R 04 N/A HSC 241 Contriute to the Effetiveness of Tems 7

10 Optionl Units SQA ref SCQF SSC ref Title level FA2C 04 5 Phrm 05 Assist in the Sle of Mediines nd Produts FA2D 04 5 Phrm 07 Reeive Presriptions from Individuls FA2E 04 6 Phrm 09 Assemle Presried Items FA2F 04 6 Phrm 12 Order Phrmeutil Stok FA2G 04 5 Phrm 13 Reeive Phrmeutil Stok FA2H 04 5 Phrm 14 Mintin Phrmeutil Stok FA2J 04 5 Phrm 15 Issue Phrmeutil Stok FA2K 04 5 Phrm 16 Assist in the Mnufture nd Assemly of Mediinl Produts FA2L 04 6 Phrm 18 Prepre Asepti Produts FA2M 04 5 Phrm 21 Prepre Doumenttion, Mterils, Components nd Other Items for the Preprtion of Asepti Produts FA2N 04 5 Phrm 22 Assist in the Preprtion of Doumenttion, Mterils, Components nd Other Items for Mnufture nd Assemly of Mediinl Produts FA2P 04 6 Phrm 27 Undertke n In-Proess Aury Chek of Assemled Presried Items, Prior to Finl Aury Chek FA2R 04 5 Phrm 32 Assist in the Issue of Presried Mediines Level 3 Core/Mndtory Units SQA ref SCQF SSC ref Title level FA3D 04 6 Phrm 02 Provide n Effetive nd Responsive Phrmy Servie FA3E 04 6 Phrm 03 Proess Phrmeutil Queries F7EG 04 N/A H&S: HSS1 Mke Sure Your Own Ations Redue Risks to Helth nd Sfety DK HSC 33 Reflet On nd Develop Your Prtie FA2D 04 5 Phrm 07 Reeive Presriptions from Individuls FA2V 04 7 Phrm 08 Confirm Presription Vlidity FA2E 04 6 Phrm 09 Assemle Presried Items FA2W 04 6 Phrm 10 Issue Presried Items FA2X 04 6 Phrm 11 Prepre Extemporneous Mediines for Individul Use FA2F 04 6 Phrm 12 Order Phrmeutil Stok FA2G 04 5 Phrm 13 Reeive Phrmeutil Stok FA2H 04 5 Phrm 14 Mintin Phrmeutil Stok FA2J 04 5 Phrm 15 Issue Phrmeutil Stok FA2P 04 6 Phrm 27 Undertke n In-Proess Aury Chek of Assemled Presried Items, Prior to Finl Aury Chek 8

11 Optionl Units SQA ref SCQF SSC ref Title level FA2Y 04 6 Phrm 04 Provide Advie On Symptoms nd the Ations nd Uses of Mediines FA2C 04 5 Phrm 05 Assist in the Sle of Mediines nd Produts FA Phrm 17 Mnufture nd Assemly of Mediinl Produts FA Phrm 19 Prepre Asepti Produts nd Crry Out In-Proess Cheking FA Phrm 20 Prepre Doumenttion, Mterils nd Other Items for Mnufture nd Assemly of Mediinl Produts FA2M 04 5 Phrm 21 Prepre Doumenttion, Mterils, Components nd Other Items for the Preprtion of Asepti Produts FA Phrm 23 Chek Doumenttion, Mterils, Components nd Other Consumles for the Prodution of Asepti Produts FA Phrm 24 Provide n Effetive Servie in Setting Outside the Phrmy FA Phrm 25 Assist in the Supply of Phrmeutil Applines FA Phrm 26 Proess Presriptions for Pyment FA Phrm 30 Prepre to Condut Review of n Individul s Mediines D9RJ 04 N/A ENTO L 11 Enle Lerning Through Demonstrtions nd Instrution DK5R 04 N/A HSC 241 Contriute to the Effetiveness of Tems Optionl Extr Units SQA ref SCQF SSC ref Title level FA Phrm 28 Undertke the Finl Chek of Dispensed Mediines nd Produts FA3A 04 Phrm 29 Tke Medition History from n Individul FA3C 04 Phrm 31 Determine the Suitility of n Individul s own Mediine for Use 9

12 An Assessment Strtegy for the SVQ As prt of its review of the SVQs, the stndrds-setting ody Skills for Helth hs developed n Assessment Strtegy whih defines rnge of requirements: the ouptionl expertise of ssessors nd verifiers definition of simultion definition of the workple informtion on model of independent ssessment or externl qulity ontrol The relevnt prts of the Assessment Strtegy re pulished on SQA s wesite ( nd oth SQA nd entres must omply with these requirements. Why would people e interested in the SVQ? People will tke SVQs for vriety of resons; to gin promotion, to prove their jo ompetene, personl development, or to meet professionl ody s registrtion requirements. There will e other resons too. One of the first things to do is to find out why your ndidtes wnt to do the SVQ, nd to dvise them of the ppropriteness of the qulifition. If nyone is ting s oh or mentor to your ndidtes, they might help you to do this. How do ndidtes egin? Choosing the SVQ You should mke sure tht ndidtes get guidne efore strting out on n SVQ they need dvie to ensure tht their existing jo remit, skills, experiene, nd their plns for progression, re mthed to the SVQ seleted. It does not hve to e you s the ssessor, who rried out the mthing proess, ut whoever hs responsiility for this should ensure tht the ssessment opportunities ville to the ndidte re lso onsidered. An exmple Sophie left shool without the qulifitions she required to trin to eome phrmy tehniin. She epted post s n ssistnt tehnil offier in hospitl phrmy, in the hope tht she ould gin experiene of working in phrmy environment nd progress to trin to eome qulified phrmy tehniin. After three months in post nd through her Personl Development Performne nd Review PDPR (pprisl), Sophie told her reviewer of her mitions nd spirtion to eome qulified phrmy tehniin nd sked if she ould e onsidered for the next ville position of student phrmy tehniin. 10

13 Sophie s mnger disussed this with the hed of deprtment who greed to llow Sophie to undertke some Units from the SVQ Phrmy Servies level 2 qulifition using Units relevnt to her post, s some of the Units were the sme in oth qulifitions. This would enle Sophie to eome fmilir with working to stndrds, generting evidene nd portfolio uilding. It would lso identify if Sophie would ope with the work t level 2 efore putting her forwrd to undertke the SVQ Phrmy Servies level 3 qulifition. It ws greed tht Sophie would undertke the following three Units from the level 2 Group Awrd (one mndtory nd two optionl). Mke Sure your Own Ations Redues Risks to Helth nd Sfety (mndtory t level 2 nd 3) Reeive Presriptions from Individuls (optionl t level 2 nd mndtory t level 3) Assemle Presried Mediines (optionl t level 2 nd mndtory t level 3) The hed of deprtment rrnged for Sophie to ttend the lol trining provider s indution session for SVQs in Phrmy Servies, in order to provide guidne nd support to Sophie on how to ollet evidene nd onstrut portfolio to hieve the Units. Sophie s mnger, who ws lso qulified work-sed ssessor rrnged to oserve Sophie rrying out her dy-to dy duties to ssess her for Mke Sure your Own Ations Redues Risks to Helth nd Sfety nd Assemle Presried Mediines, s they ould integrte these ssessments mking it ost effetive nd not to over ssess Sophie. An ssessment pln ws prepred nd greed with Sophie to ssess the three Units using omintion of oservtion, questioning, expert witness nd simultion s methods of ssessment. A simulted emergeny (spillge of ytotoxi mediines) ws plnned, s ll Performne Criteri my not e overed through Sophie s dy-to-dy tivities. An expert witness ws lso to e used, s work-sed ssessor would not e ville for ll the ssessments. 11

14 2 Prepring to ssess the SVQ This setion offers prtil dvie on how to egin to go out ssessing your ndidtes for the SVQ. This dvie is offered s exmples of good prtie you my develop your own pprohes to ssessing your ndidtes whih lso work well. Your role nd your ndidte s role Assessing the SVQ will involve severl stges. Both you nd the ndidte should e ler on your roles in the ssessment proess efore you egin. Your role ensure ndidtes understnd wht is to e ssessed nd how it is to e ssessed ensure the onditions nd resoures required for ssessment re ville help ndidtes to identify nd gther evidene oserve nd reord ndidtes rrying out the tivities desried in the stndrds reords should sy wht hs een oserved, how it ws rried out, nd wht it demonstrtes ssess produts of the ndidte s own work question ndidtes nd reord results help ndidtes to present evidene uthentite the evidene ndidtes provide judge evidene nd mke ssessment deisions identify gps or shortflls in ndidtes ompetene provide feedk to ndidtes throughout the ssessment proess reord hievement Cndidtes role prepre for ssessment eome fmilir with the stndrds, wht is to e ssessed nd how it is to e ssessed help to identify soures of evidene nd how these ould e ssessed rry out tivities, nd/or produe produts of own work, nd/or nswer questions gther nd present evidene reeive nd t on feedk from the ssessor 12

15 Plnning In plnning for ssessment, you will find it helpful to meet with your ndidte nd pln wht is to e ssessed, in wht wy, nd when nd where the ssessment is to tke ple. This disussion n e onfirmed in the form of n greed ssessment pln etween you nd your ndidte. You should tret ssessment plns s working douments they n e updted nd hnged s you review progress with your ndidte. As you re plnning ssessment, don t forget to mke the most of opportunities to integrte ssessment. This mens plnning to ssess n tivity whih drws on the ontents of different Units or Elements. It n e prtil nd ost-effetive wy of ssessing your ndidte s ompetene. If you re new ssessor working towrds your A/V Units (the ntionl stndrds in ssessment nd verifition) you will need opies of ompleted ssessment plns s prt of your evidene. To help you pln for ssessment, we hve produed n ssessment pln whih overs Units: Reeive Presriptions from Individuls Mke Sure your Own Ations Redues Risks to Helth nd Sfety (mndtory t level 2 nd 3) You will notie tht we hve inluded spes to enter dtes when the ssessment pln hs een reviewed. Any gps identified during these reviews should e disussed with your ndidtes nd noted for tion in the ssessment pln. 13

16 Assessment pln Units: Phrm 07 Reeive Presriptions from Individuls HSS1 Mke Sure your Own Ations Redues Risks to Helth nd Sfety Ativities PCs Method of ssessment/soures of evidene Reeive presriptions from PC 1-4, 6-14 Oservtion individuls, in different phrmy settings Questioning All sope Witness testimony Personl Sttement Dte of ssessment 09/03/ /04/ /04/ /04/2010 Evidene lredy ville Suessful ompletion of in-house trining progrmme Links to other Units (PCs nd sope) Mke sure your own tions redues risks to Helth nd Sfety Phrm 01 Assist with provision of phrmy servie to meet individul needs Questioning for knowledge nd understnding not pprent from performne to e identified from 2nd review PC 5 still to e overed PCs 1-8 nd sope Different situtions Verl nd non verl forms of ommunition Needs of the individul Assessor s signture: Stewrt Smith 1st review due: 25/04/2010 Cndidte s signture: Sophie Button 2nd review due: Dte of greement: 02/03/2010 Dte of ompletion: 14

17 Seleting methods of ssessment The methods of ssessment you use should e vlid, relile nd prtile. By vlid we men tht the ssessment method should e pproprite to the stndrds By relile we men tht the ssessment method should ensure onsistent results when used with different ndidtes, different ssessors nd on different osions By prtile we men tht the method ensures tht the ssessment mkes est use of ville resoures, equipment nd time Before you ssess ndidte, you must mke sure tht the methods of ssessment you hve hosen to use, long with ny ssessment mterils (suh s questions nd smple nswers) hve een greed within your entre through its system of internl qulity ssurne. This system is often lled internl verifition its purpose is to help to ensure tht ssessment methods re vlid, relile nd prtile. There re oth enefits nd hllenges when you re ssessing SVQs in the workple, or in onditions in the workple. When you selet methods of ssessment, you should try to offer the ndidte the enefits of workple ssessment nd minimise ny potentil diffiulties. The enefits might e: flexile plnning of ssessment to meet the needs of the servie ssessment progresses t ndidte s own pe of lerning ndidte s fmilirity with the environment nd equipment good reltionship etween ndidte nd ssessor The hllenges might e: stff shortges hving to meet the needs of the ptients/lients efore tht of the ndidte stff not fmilir with the stndtds interuptions over fmilirity etween ndidte nd ssessor hevy worklod Exmple You might gree with ndidte working in the phrmy, who hs to demonstrte how to del with diffiult ustomers, tht this will e rried out y oservtion s nd when suh situtions rise. If you re n ssessor who is working longside the ndidte you should e well pled to oserve the ndidte s performne, perhps using prepred heklist, nd to question the ndidte out the sitution fterwrds. However, if work-sed ssessor is not ville n Expert Witness my e used, provided they meet the riteri speified in the Skills for Helth Assessment Strtegy for Phrmy Support Servies Qulifitions. 15

18 Methods of ssessment Assessment my involve rnge of ssessment methods. For SVQs, some of the most ommonly used methods re oservtion, produt evidene, nd questioning. Oservtion Oservtion y n ssessor or expert witness is onsidered to e the most vlid nd relile method of ssessment. It n e orgnised in vriety of wys: working longside the ndidte rrnging to visit when nturlly-ourring tivities re rried out y the ndidte rrnging for tivities to tke ple Oservtion y the ssessor/expert witness n often e supplemented y other types of ssessment methods suh s questioning. For exmple, it my e pproprite to sk orl questions of ndidtes s they rry out nturllyourring tivities. Oservtion ould e used to demonstrte the ndidte s ompetene in ssemling presried mediines. This would give the ssessor the opportunity to uthentite the ndidtes evidene ginst the Performne Criteri. Produt evidene As ndidtes work towrds hieving the SVQ, they will produe evidene in the form of produts of their work. The nture of this evidene n vry widely depending on wht the ndidte s jo entils, ut exmples of produt evidene inlude: opy of prespription they hve reeived from lient efore dispensing opy of the presription fter dispensing showing pproprite nnottion dispensed items Questioning Cndidtes hve to show tht they n meet the knowledge speifitions for the SVQs. For these SVQs, knowledge nd understnding is speified for eh Unit. Muh of ndidte s knowledge nd understnding will e pprent from wht they do or produe s prt of their work, ut this will not lwys e the se, nd questioning n e useful wy of onfirming wht ndidtes know nd understnd. Questions n e sked in vriety of forms, suh s orl questions, short nswer written questions, nd multiple hoie. 16

19 You should e reful tht the method of questioning does not go eyond the ompetene required for the SVQ nd eome rrier to fir ssessment. For exmple, some ndidtes will feel more omfortle with orl questions thn written. Cndidtes n e sked questions while they re eing oserved, to show they hve the required knowledge nd understnding, if it is not pprent y their performne. Q A Wht would you do if when ssemling presried item you notied tht the rem ws different olour thn usul? I would notify n pproprite person, suh s more senior ollegue or phrmist. Q A Why do you think it might e different olour? The ompny my hve hnged the formultion or it my not hve een stored inorretly. Other methods of ssessment These methods, like questioning, re often used for uthentition. See setion 3 for more out uthentiting ndidtes evidene. Personl sttements You might sometimes find it helpful to sk ndidte to give n ount of why they did n tivity in ertin wy or how they produed produt of their work. This is often referred to s personl sttement. You should tke re to ensure tht y sking ndidtes to produe suh sttements, you re not sking them to demonstrte ompetene eyond wht is required y the stndrds. You should lso e seletive in the use of personl sttements, nd mke sure they hve not een produed s sustitute to more vlid, relile nd prtil method of ssessment. Professionl disussion Professionl disussion is disussion whih is plnned nd led y the ssessor nd must e reorded in suh wy s to rete n udit tril. It is not question nd nswer session, ut more of hne for wider rnging disussions refleting nd evluting on res deided during the plnning proess. Professionl disussion provides holisti pproh to ssessing knowledge nd understnding nd is useful in determining not only wht nd how ndidte is performing, ut lso their nlytil nd deision-mking ilities, espeilly if the ndidte nd ssessor do not work losely together. 17

20 Expert witness It my not lwys e prtile for the work-sed ssessor to e present when ndidte is redy for ssessment. If this is the se n expert witness my e used. The role of the expert witness is to sumit evidene to the ompetene of the ndidte in meeting the Performne Criteri in ny given Unit. The expert witness must e prtising registered phrmist or phrmy tehniin tht meets registrtion requirements of the regulting ody, nd who is ompetent in the re of prtie to whih the Ntionl Ouptionl Stndrd eing ssessed pplies. All expert witnesses must e induted y the trining provider (SQA pproved entre) with whom the ndidtes re registered with to undertke the SVQ. They must e fmilir with the stndrds for those Units they re to e expert witnesses for. They must lso understnd the trining provider s reording requirements nd will need guidne on the skills required to provide vlid, fir, relile nd prtile evidene. However, it is not neessry for n expert witness to hold sssessor qulifitions, s qulified ssessor must mke the ssessment deision on the evidene sumitted. Witness testimony For prtil resons, you my not e le to oserve ll the tivities rried out y your ndidtes, ut might feel tht other people my e le to provide sttement on wht your ndidtes hve een doing or produing s prt of their work. Sttements of this kind re lled witness testimony, nd re often used to support other evidene produed y ndidtes. If witness testimony is used, you should, idelly, identify witnesses nd opportunities for using their testimony s prt of ssessment plnning. You should er in mind tht the weight of the evidene will vry, depending on the knowledge nd expertise of the person providing the witness testimony. You will hve to tke these ftors into ount s you mke your judgement. Strongest Someone with onsiderle ouptionl expertise in the ndidte s re of work nd who is fmilir with the stndrds. This person my lso e n ssessor or internl verifier qulified with the A/V Units or D-Units. Someone with onsiderle ouptionl expertise in the ndidte s re of work nd who is fmilir with the stndrds. Someone with onsiderle ouptionl expertise in the ndidte s re of work, ut with no knowledge of the stndrds. Someone who my e ollegue of the ndidte, ut with no knowledge of the stndrds. Wekest Someone with no or little knowledge of the ndidte s work or no knowledge of the stndrds. Witness testimony is unlikely to e suffiient in itself for deision out the ndidte s ompetene, nd would normlly e supplemented y questioning ndidtes. 18

21 Simultion Simultion is ny strutured ssessment exerise involving speifi tsk whih reprodues rel-life situtions. Simultion will normlly only e permitted in the three following Units: Prepre Extemporneous Mediines for Individuls Mke Sure your Own Ations Redues Risks to Helth And Sfety Issue Phrmeutil Stok The use of simultion in other Units is only permitted in irumstnes speified within Unit guidne nd should only e used in the minority of ses, ie where performne is ritil nd: where events our infrequently nd yet high degree of onfidene is required tht the ndidte would t ppropritely, ie when sh is eing hndled when this does not hppen routinely in the workple, or where events my hppen frequently ut where there is risk of hrm to the ndidte or servie user in rel sitution, ie deling with ggressive or usive situtions Where simultions re used they must replite work tivities in relisti (ut not neessrily tul) workple environments nd must e pproved y the Externl Verifier efore eing used. On some osions, it my not e prtil to ssess ndidte in rel work. Exmples might e where the stndrds require ndidtes to rry out emergeny or ontingeny proedures, or where lient onfidentility is n issue, or where ndidte s jo role does not over ll spets of the qulifition. Skills for Helth Assessment Strtegy hs defined wht it regrds s simultion, nd hs speified in the stndrds when simultion is nd is not eptle. The stndrds lso stte when ndidtes must demonstrte ompetene in the workple. For more detils on simultion nd wht onstitutes performne in the workple, look t the Assessment Strtegy on SQA s wesite: Other soures of evidene Other soures of evidene n e previous experiene or lerning, se studies or ssignments. SQA s Guides to Assessment nd Qulity Assurne (see setion 5) hve more dvie on methods of ssessment nd how to ensure tht your ssessment is vlid, relile nd prtile. 19

22 3 Generting evidene The methods of ssessment you use should generte suffiient evidene to demonstrte the ndidte s ompetene. We desried erlier the irumstnes in whih you might hoose to use different methods of ssessment. Strting on the next pge, this setion gives you exmples of forms whih you n use to reord nd present evidene of: oservtion (y the ssessor/expert witness) questions nd ndidte responses personl sttement (produed y the ndidte) witness testimony There re lnk forms whih you n opy nd use in ssessment in Appendix 1. 20

23 Oservtion For oservtion, note tht the form sks you to reord the skills nd tivities oserved. This helps you to mke judgement on how the tivity ws rried out nd wht it demonstrtes. 21

24 Oservtion reord Unit: Phrm 07 Reeive presriptions from individuls Cndidte: Sophie Button Dte of oservtion: 09/03/2010 Evidene index numer: 1A Skills/tivities oserved: When reeiving the presription, Sophie sked the lient if the presription ws for herself or for someone else in polite nd ourteous mnner nd did not disuss ny detils on the presription with nyone else. Sophie onfirmed the lient s nme nd ddress were orret nd tht the presription met ll legl requirements. She sked if they pid for their presriptions. The lient sid tht she did py for her mediines nd Sophie told them of the pproprite presription fee. Sophie told the lient tht the mediine ws ville nd would tke pproximtely 15 minutes to dispense. Sophie then sked her if she wnted to wit or ome k lter. The lient wished to wit. Sophie sked the lient how she wnted to py nd the lient sid sh. Sophie took the sh from the lient, rng up the till nd gve her the orret hnge nd reeipt. Sophie sked her to omplete the k of the presription in ordne with government requirements. Sophie entered the presription onto the dispensry omputer system following SOPs. Sophie forwrded the presription to the phrmist for vlidtion. PCs overed: PC 1 nd 2 Sope Individul () Presriptions ( nd ) PC 3, nd PC 4,, e PC 5 Sope trnstionl proedures ( nd ) PC 3 PC 7 PC 6 Sope Approprite person () Knowledge nd understnding pprent from this oservtion: Legisltion, poliy nd good prtie K1,K2 nd K3 Speifi helth relted knowledge nd skills K8 Proedures nd tehniques K11 Other Units/Elements to whih this evidene my ontriute: 22

25 Assessor s omments nd feedk to ndidte: Tht ws very good, Sophie. You mnged to over lot of performne nd riteri nd sope. I ws very plesed with how you spoke to the lient showing respet nd empthy with them. You were onfident nd showed good knowledge of the prties rried out in the dispensry. There re still some PCs nd sope tht we will still need to over suh s reeiving presriptions from ptient s representtives nd other helthre stff. I would lso like you to e le to show you n reeive presriptions from people with speil needs. You will lso need to show you re ompetent to reeive presriptions from people who re exempt from pying. s this is the mjority of our worklod I n onfirm the ndidte s performne ws stisftory. Assessor s signture: Stewrt Smith Dte: 09/03/2010 Cndidte s signture: Sophie Button Dte: 09/03/

26 Questions nd ndidte responses This form n e used to reord ny questions you might sk the ndidte to estlish wht they know nd understnd. You should note the ndidte s responses on this form too. Note tht there is spe ner the top of the form for you to reord when, where, how nd why you sked the questions. Where you wnt to give the ndidte written questions, this form ould lso e used. 24

27 Reord of questions nd ndidte s nswers Unit: HSS1 Mke Sure Your Own Ations Redues Risks to Helth nd Sfety Evidene index numer: 1B Cirumstnes of ssessment: While working in the dispensry Sophie will dispense presriptions for the onology out-ptients lini. List of questions nd ndidte s responses: Q: Who is responsile for helth nd sfety in your workple? (K2, K3 K8, K10) A: Everyone is responsile for helth nd sfety, ensuring they report ny hzrds to senior ollegue. Q: Wht protetive lothing should you wer when hndling ytotoxi mediines? (K5, K9, K15) A: Gloves Q: Wht equipment would you use when dispensing ytotoxi tlets from ulk ontiner? (K13) A: I would ensure tht I used the designted tlet ounter for ytotoxi tlets nd tht it ws len nd free from ontmintion efore using it. Q: Wht would you do if when tking mediines from the fridge to dispense for presription you notied it stted on the lel store t room temperture? (K7, K14) A: I would report this to senior ollegue nd then rry out ny tions they told me to do, eg qurntine the mediines until the ompny ws ontted to identify if the mediine ws sfe to use or not. Assessor s signture: Stewrt Smith Dte: 23/04/2010 Cndidte s signture: Sophie Button Dte: 23/04/

28 Cndidte s personl sttement If personl sttement is eing used s evidene, it should e ompleted y the ndidte. The sttement should reord wht they did, how nd why they hose to rry out n tivity or produe work in ertin wy. Where other people my hve een present during n tivity nd they my e le to provide witness testimony, the ndidte should reord how the sttement links to other evidene in the olumn provided. 26

29 Personl sttement Dte Evidene index numer Detils of sttement Phrm 07 Reeive Presriptions from Individuls 23/4/10 1C I reeived presription from n outptient t the dispensry hth who ws ttending the onology lini. First of ll, I heked with the ptient in ourteous nd polite mnner tht their nme nd ddress were orret nd tht the presrition hd een signed y dotor. When I ws doing this, I spoke quietly to the ptient so tht other people ould not her in order to mintin ptient onfidentility. I knew tht we did not hve one of the mediines in stok s there ws supply prolem from the ompny nd tht we would not hve stok until lter tht dy. I sked them if they would prefer to go to their GP nd get the mediines supplied from their ommunity phrmy, or would they like us to post it out to them s soon s our supplies me in from the supplier. They sid tht their son worked lolly nd tht he would get them to ollet it if we phone him when the mediines me in. I gve the ptient reeipt for his presription, in line with the deprtment proedures, to ensure tht he reeived the orret items when he me k. I then logged the presription in the diry, nnotted it to sy tht the ptient ws to e telephoned one his presription ws redy for olletion. I then put the presription in the try for vlidtion y the phrmist ensuring I followed deprtmentl SOPs t ll times. Links to other evidene (enter numers) Phrm 02 Provide n effetive nd responsive phrmy servie Unit, PCs nd sope overed Phrm 07 Reeive presriptions from individuls Sopepresriptions ppersed, NHS PCs 1, 2, 3, 3, 4d, 4e, 4f, 6, 7 Sope Individul ptients Sope Dispensry reords pper-sed Sope Approprite person phrmist Signed (ndidte): Sophie Button Dte: 23/04/

30 Witness testimony Rememer when you egin to use witness testimony tht it must e ple of eing uthentited even if the testimony itself is eing used to uthentite ndidte s lim to ompetene. To mke sure the witness testimony is genuine, you must ensure tht you hve reord of who is ting s witness, their reltionship to the ndidte (eg supervisor, lient) ddress, telephone numer nd the dte. There re spes for this informtion in the form. 28

31 Witness testimony SVQ title nd level: Phrmy Servies level 2 nd 3 Phrm 07 Reeive Presription from Individuls Cndidte s nme: Sophie Button Evidene index no: 1D Index no of other evidene whih this testimony reltes to (if ny): My e ross referened to Provide n Effetive nd Responsive Phrmy Servie Dte of evidene: 13/04/2010 Nme of witness: Sr MDermott Designtion/reltionship to Senior ollegue ndidte: Detils of testimony: I n onfirm tht while working with Sophie in the dispensry during her ommunity work plement I oserved Sophie reeive presription from regulr lient. She spoke to then in ourteous mnner sking them how they were doing. She then heked the presription to ensure it hd een signed y the dotor nd tht the lient hd signed the exemption setion on the reverse of the GP10. Sophie rememered tht there ws mnufturer s supply prolem with one of the items on the presription, so she spoke to me sking me wht she should do. I told her to sk the lient if they hd ny of the mediine t home. Sophie did this nd then relised tht the lient would hve enough until our order rrived from n emergeny supplier. She then sked the lient if they were hppy for us to deliver the outstnding mediine to their home one it hd rrived. The lient ws very hppy with this nd thnked Sophie for her help. I sked Sophie wht she would do one the presription hd een dispensed. She replied I would hek it hd een ompetd properly nd the file it with the other presriptions to e sent to the presriing ureu t the end of the month for pyment. I n onfirm the ndidte s evidene is uthenti nd urte. Signed y witness: Sr MDermott Community phrmist MDermott s Phrmy 12 Crigend Rod Dte: 13/04/2010 Witness (plese tik the pproprite ox): Holds A1 or D32/D33 qulifitions Is fmilir with the SVQ stndrds to whih the ndidte is working 29

32 Filling the gps There my ome time when your ndidte hs provided evidene for most of the Unit (or SVQ), ut there re some gps. For exmple, you my find tht ertin situtions, suh s hndling ontingenies, hve not risen during ssessment. Often these will relte to deling with helth nd sfety issues, or unexpeted prolems with workflow like delys in reeiving informtion from nother prt of the orgnistion. In this SVQ, suh gps re likely to our in generting evidene for: trnstionl proedures in Reeive Presription from n Individul, if working in Sottish hospitl. You my e le to overome these y: Setting up simultion to over Trnstionl Proedures Arrnging plement in ommunity phrmy to over Trnstionl Proedures Guidne nd support to ndidtes At ll times during the ssessment proess from plnning through to mking your ssessment deision feedk should e on-going, ler nd onstrutive. Feedk should e given ginst the ntionl stndrds y relting it to the evidene provided, inluding the knowledge speifitions. Where there re ny shortflls in ndidte s ompetene, you should disuss these with your ndidte nd mke plns for re-ssessment. Judging ndidte evidene nd mking n ssessment deision In judging ndidte evidene, you must e stisfied tht your ndidtes n work onsistently to the required stndrd, nd tht the evidene they hve produed is their own. You must onsider whether your ndidte understnds nd pplies the knowledge evidene nd how this links to performne evidene. Evidene must: e relevnt to the SVQ e uthenti show urrent ompetene e suffiient to help you form deision out the ndidte s ompetene 30

33 Insuffiient evidene You hve to judge whether the ndidte hs produed enough evidene required y the stndrds for you to reh deision out their evidene. Where there is insuffiient evidene, you should sy this to your ndidte. You should tell them tht it is not tht they re not yet ompetent there is simply not enough evidene on whih to mke deision. In this sitution, your feedk to your ndidtes must help them produe more evidene nd/or pln for further ssessment. Authentiting ndidtes evidene Authentition is required where you hve not oserved ndidtes performne t first hnd. You n hek whether ndidte hs produed evidene whih they lim shows their ompetene y questioning them or, if this is pproprite, sking them to produe personl sttement, using witness testimony, or seeking peer reports from other ollegues of the ndidte. 31

34 4 Reording hievement You should retin ll evidene lerly referened for internl nd externl verifition. The ndidte s evidene is normlly kept in file, often lled portfolio. These douments help you nd your ndidtes to ollet, present nd ross-referene the evidene to the ntionl stndrds. They re lso mens of reording your ssessment deisions, nd they tell n Externl Verifier wht stge ndidte hs rehed in hieving the SVQ. Reording douments do not need to e pper-sed it is possile to use n eletroni formt for olleting nd struturing the evidene. Whtever formt you nd your ndidtes hoose to use, the douments must show wht evidene ws generted, the ssessment deisions you mde, how the evidene meets the stndrds, nd where the evidene n e loted. You should void photoopying items simply to put them in portfolio ler explntion of where the evidene n e found (for exmple, in filing inet) my e suffiient for the Externl Verifier to follow it up nd inlude it in the visit. There re vrious resons why reord-keeping is so importnt: it provides wy of trking ndidte s progress in hieving n SVQ it helps ndidtes to mke lims for ertifition of their ompetene internl verifiers nd Externl Verifiers use the reords to smple ssessment deisions it helps us to monitor the qulity ssurne of our qulifitions If your ndidtes evidene is inomplete, or nnot e loted, or if there is inurte ross-referening to the stndrds, there is risk tht n internl verifier or Externl Verifier will e unle to onfirm your ssessment deisions. To help you nd your ndidte present evidene nd reord your ssessment deision, we hve provided exmples of the forms whih you nd your ndidte might use to ompile the portfolio. Completing the Unit progress reord Using the evidene index Completing the Element hievement reord These forms re lso used in SQA s portfolio. 32

35 Completing the Unit progress reord You should omplete this form eh time your ndidte hieves Unit from the SVQ y dding your signture nd the dte next to the relevnt Unit. At this stge, ndidtes should mke sure they hve ompleted the reording douments orretly nd tht their evidene n e esily loted. Only then should they irle the relevnt Unit numer t the top of the form. This enles oth of you to see t glne wht stge the ndidte is t in their SVQ. 33

36 Unit progress reord Qulifition nd level: Phrmy Servies level 2 Cndidte: Sophie Button To hieve the whole qulifition, you must prove ompetene in three mndtory Units nd four optionl Units. Unit Cheklist Mndtory Phrm 01 H&S:HSS1 HSC 241 Optionl Phrm 05 Phrm 07 Phrm 09 Mndtory Units hieved Unit Title Numer FA2T 04 Assist With the Provision of Phrmy Servie to Meet Individul Needs F7EG 04 Mke Sure your Own Ations Redue Risks to Helth nd Sfety DK5R 04 Contriute to the Effetiveness of Tems Assessor s Dte Signture Stewrt Smith 25/05/2010 Stewrt Smith 25/05/2010 Optionl Units hieved Unit Title Assessor s Dte Numer Signture FA2C 04 Assist in the Sle of Mediines nd Produts FA2D 04 Reeive Presriptions From Individuls Stewrt Smith 25/05/2010 FA2E 04 Assemle Presried Items FA2F 04 Order Phrmeutil Stok FA2G 04 Reeive Phrmeutil Stok FA2H 04 Mintin Phrmeutil Stok FA2J 04 Issue Phrmeutil Stok FA2K 04 Assist in the Mnufture nd Assemly of Mediinl Produts FA2L 04 Prepre Asepti Produts FA2M 04 Prepre Doumenttion, Mterils, Components nd Other Items for the Preprtion of Asepti Produts FA2N 04 Assist in the Preprtion of Doumenttion, Mterils, Components nd Other Items for Mnufture nd Assemly of Mediinl Produts FA36 04 Assist in the Supply of Phrmeutil Applines FA2P 04 Undertke n In-Proess Aury Chek of Assemled Presried Items, Prior to Finl Aury Chek FA2R 04 Assist in the Issue of Presried Mediines 34

37 Unit progress reord Qulifition nd level: Phrmy Servies level 3 Cndidte: Susn Perfet To hieve the whole qulifition, you must prove ompetene in 14 mndtory Units nd one optionl Unit. Unit Cheklist Mndtory Phrm 02 Phrm 03 HSS1 HSC33 Phrm 07 Phrm 08 Phrm 09 Phrm 10 Phrm 11 Phrm 12 Phrm 13 Phrm 14 Phrm 15 Phrm 27 Optionl Phrm 19 Mndtory Units hieved Unit Title Numer FA3D 04 Provide n Effetive nd Responsive Phrmy Servie servie FA3E 04 Proess Phrmeutil Queries F7EG 04 Mke Sure your Own Ations Redue Risks to Helth nd Sfety DK57 04 Reflet On nd Develop Your Prtie FA2D 04 Reeive Presriptions from Individuls FA2V 04 Confirm Presription Vlidity FA2E 04 Assemle Presried Items FA2W 04 Issue Presried Items FA2X 04 Prepre Extemporneous Mediines for Individul Use FA2F 04 Order Phrmeutil Stok FA2G 04 Reeive Phrmeutil Stok FA2H 04 Mintin Phrmeutil Stok FA2J 04 Issue Phrmeutil Stok FA2P 04 Undertke n In-Proess Aury Chek of Assemled Presried Items, Prior to Finl Aury Chek Optionl Units hieved Unit Title Numer FA2Y 04 Provide Advie On Symptoms nd the Ations nd Uses of Mediines FA2C 04 Assist in the Sle of Mediines nd Produts FA31 04 Mnufture nd Assemly of Mediinl Produts FA32 04 Prepre Asepti Produts nd Crry Out In-Proess Cheking FA33 04 Prepre Doumenttion, Mterils nd Other Items for Mnufture nd Assemly of Mediinl Produts FA2M 04 Prepre Doumenttion, Mterils, Assessor s Signture Assessor s Signture Dte Dte 35

38 Unit Numer FA34 04 FA35 04 FA36 04 FA37 04 FA38 04 D9RJ 04 DK5R 04 Title Components nd Other Items for the Preprtion of Asepti Produts Chek Doumenttion, Mterils, Components nd other Consumles for the Prodution of Asepti Produts Provide n Effetive Servie in Setting Outside the Phrmy Assist in the Supply of Phrmeutil Applines Proess Presriptions for Pyment Prepre to Condut Review of n Individul s Mediines Enle Lerning Through Demonstrtions nd Instrution Contriute to the Effetiveness of Tems Assessor s Signture Dte 36

39 Using the index of evidene The purpose of the index of evidene is to help you lote nd work through the ndidte s evidene. It should give you summry of wht evidene the ndidte hs olleted, nd where (eg in portfolio) it n e found. The index of evidene should e ompleted y entering: the index numer for eh piee of evidene desription of eh piee of evidene the ple or lotion where it n e found the initils of the internl verifier nd the dte (if they hve smpled the ndidte s evidene) Idelly, it should e ndidtes themselves (with your support nd enourgement) who omplete the index. You must mke sure tht the informtion in the evidene index is urte when your ndidtes portfolios re presented for ssessment nd verifition prtiulrly the informtion out where the evidene n e loted. This is importnt euse we suggest tht nything whih hs een produed s dyto-dy work is kept in its norml lotion, ut nything whih hs een produed through ssessment for the SVQ, eg oservtion heklists, is filed in the ndidte s portfolio. In this wy, your ndidte n void hving to photoopy work produts just for the ske of inluding them in portfolio. It lso mens tht evidene produed s result of ssessment is kept sfely in entrl file. If the index of evidene is not ompleted with n urte desription nd lotion of the evidene, there is risk tht n internl verifier or Externl Verifier might e unle to onfirm your ssessment deisions. 37

40 Index of evidene SVQ title nd level: Phrmy Servies level 2 Evidene numer 1A 1B 1C 1D Desription of evidene Oservtion Reeive Presriptions from Individuls Questions Mke Sure Your Own Ations Redues Risks to Helth nd Sfety Personl sttement Reeive Presriptions from Individuls Witness testimony Reeive Presriptions from Individuls Inluded in portfolio (Yes/No) If no, stte lotion Y N Helth nd Sfety Folder Y Y Smpled y the IV (initils nd dte) JF 25/05/2010 JF 25/05/2010 JF 25/05/2010 JF 25/05/2010 Completing the Unit hievement reord To help you nd your ndidtes ross-referene the evidene to the stndrds of the SVQs, we hve provided reords similr to those produed in the SQA portfolio. Use one reord for eh Unit. The grids should e ompleted y: 38

41 entering the evidene index numer in the first olumn giving rief desription of the evidene in the seond tiking the relevnt oxes for the Performne Criteri (or sttements of ompetene s they re sometimes known) entering the res of knowledge nd understnding the piee of evidene overs If integrted ssessment is used (linking PCs ross different Units) the evidene should e ross-referened k to the relevnt Units. We hve provided ompleted exmple to show how to use the reord. 39

42 Unit hievement reord Unit: Phrm 07 Reeive Presriptions from Individuls Evidene Index No Desription of Evidene PCs Ares of knowledge nd understnding K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 1A Oservtion x x x x x x x x x x x x 1C Personl Sttement x x x x x x x x x 1D Witness Testimony x x x x x x x x x x 40

43 Unit: Phrm 07 Reeive Presriptions from Individuls Notes/Comments The ndidte hs stisfied the Assessor nd Internl Verifier tht the performne evidene hs een met. Cndidte: Sophie Button Dte: Assessor: Stewrt Smith Dte: Internl Verifier: Jennifer Frnis Dte: 25/05/10 41