SERVICE LOGISTICS YOUR SERVICE SUPPLY CHAIN EMPOWERED

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1 SERVICE LOGISTICS YOUR SERVICE SUPPLY CHAIN EMPOWERED

2 SOLUTIONS PROVIDING SUPERIOR PERFORMANCE FOR YOUR COMPETITIVE ADVANTAGE Within the Service Logistics portfolio, TNT offers three value propositions that together encompass all aspects of the Aftermarket supply chain. Storage, delivery and return of spare parts for use in corrective and preventative servicing of installed base products. Centralised storage and direct distribution of spare parts for end use, repair, or stock replenishment. Return handling and fulfilment of product for re-use, recycle, refurbishment, recall, repair or replacement. Enhance field service engineer productivity, reduce inventory spend and improve installed base product up-time. Streamline central stock holding operations, reduce central inventory spend and maximise defective stock re-utilisation. Enhance control on reverse logistics flows, control end customer after sales experience, reduce warranty costs.

3 INVESTING IN TECHNOLOGY We understand the requirement to have robust and dextrous IT driving service operations. We have invested substantially in developing world class, agile software platforms that can provide real time data visibility at the touch of a button whilst providing lean user interfaces to our operational teams that minimise the risk of data entry error. Ease of system integration, whether it is with your ERP software, Order Management Systems or transport track-and-trace software is paramount to developing a sustainable and efficient Service Logistics solution. Customer Customer ERP Customer OMS Customer warranty data base Customer parts planning tool TNT Transport management system (TMS) Data exchange Sub contractor WMS Common TNT TNT Finance & Admin system (F&A) Other common TNT Service Logistics data cloud - Strategic view - Operational view Data exchange Sub contractor TMS Repair vendor system Subcon/ partner Warehouse management (WMS) Returns management (RMS) Order management (OMS) Workflow management TNT Service Logistics functional MANAGING CHANGE It s human nature to be wary of change. TNT s dedicated account management teams help guide you from the solution building phase right through to the implementation and steady state running of your operations. Every effort is made to minimise service downtime and ensure a smooth transition from legacy operations to TNT. - Scope - Lean process design - Readiness assessment - Development - Integration - UAT - Training - Infrastructure readiness - Site configuration - Training - SOPs deployed - Pilots - Implementation - Project team deployed - Regular implementation updates - Close account management team - Review process Regular face-to-face reviews provide a great environment for allowing pro-active suggestions for ways to further evolve your dynamic service supply network. Through such dedicated account nurturing, we aim to embrace the opportunities that successful change management can bring rather than shy away from the challenges involved. TNT has the expertise and knowledge to deliver value to you and your service operations, for example: Launch of new products New markets New supply chain strategy Improving parts order fulfilment times Service productivity Reducing service costs

4 TRUST TNT WITH YOUR SERVICE SUPPLY CHAIN We live in a high technology world. End users continue to expect increasing technical capability and reliability from their products and services. However, market commoditisation inevitably leads to lowered sales prices and squeezed profit margin. In this changing landscape a manufacturer s Aftermarket offering becomes a key differentiator for brand loyalty, customer retention and sustained growth. This is why TNT is proud to offer its Service Logistics value propositions - to offer you a solution that empowers your Aftermarket operations to deliver more. TNT s Service Logistics solutions leverage our global networks to provide you with a holistic, sustainable and flexible operation with strong focus on security, service performance and data visibility. LOCAL WAREHOUSE Key TNT direct = market placement Partnered = services SOLUTIONS TAILORED TO YOU At TNT we recognise that every customer requirement and supply chain is different, which is why we have designed a building-block approach that will create a configured solution from the relevant value-added services to fulfil and exceed your needs. Please refer to each of our value proposition brochures and case studies within this folder to see how TNT can empower your service supply chain.

5 YOUR SERVICE SUPPLY CHAIN EMPOWERED WITH TNT For more information please contact The TNT name and logo are trademarks of TNT Holdings B.V.