IRCA QUALITY MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR TRAINING IRCA Reg. No. A18021 (5 DAYS)

Transcription

1 IRCA QUALITY MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR TRAINING IRCA Reg. No. A18021 (5 DAYS) The purpose of the seminar is to present and analyze the requirements of the standard EN ISO 9001 and to train the participants in the technical preparation and implementation of Quality Management System (QMS) inspection, according to the requirements of standard ISO Moreover, the seminar equips delegates with knowledge and skills required to perform first, second and third party audit of management systems against ISO 9001, in accordance with ISO and aims to enable delegates to solve problems and promote teamwork in order to improve effectiveness and increase the enterprise s efficiency and reliability. Delegates who successfully complete this ISO 9000 Series auditor/lead auditor course certified by IRCA will satisfy the training requirements for initial certification as an IRCA QMS 2000 auditor. LEARNING OBJECTIVES On completion, successful students will have the knowledge and skills to: Describe the purpose of a quality management system, of quality management systems standards, of management system audit and of third-party certification Explain the role of an auditor to plan, conduct, report and follow up a quality management system audit in accordance with ISO (and ISO where appropriate Plan, conduct, report and follow up an audit of a quality management system to establish conformity (or otherwise) with ISO 9001 and in accordance with ISO (and ISO where appropriate). PARTICIPANTS Quality Managers (from various organizations and enterprises), Quality Management Systems auditors applicants, QMS business advisors, executives and employees who are interested in acquiring useful knowledge in QMS. Delegates with some understanding of the content, application, development and implementation of the ISO 9001 series of standards and who wish to subsequently practice as a QMS auditor. Management Representatives, Internal Auditors, 2nd party & 3rd party auditors who are responsible to provide value added QMS audit to enable Continual Improvement. PREREQUISITES Students are expected to have knowledge of the following quality management principles and concepts: The Plan, Do, Check, Act (PDCA) cycle. The relationship between quality management and customer satisfaction. Commonly used quality management terms and definitions and the 8 quality Principles as given in ISO The process approach used in quality management. The Model of a Process Based Quality Management System, the structure and content of ISO Also, students are also required to have knowledge of the requirements of ISO 9001, which may be gained by completing an IRCA certified QMS Foundation Training Course, work experience, reading or equivalent. The total duration of the seminar is 40 hours and is going to be conducted in 5 days, from 30 th November 2015 until 4 th December 2015, in Zurich, Switzerland. Total Cost: 2.600,00 CHF for general participation and, 2.300,00 CHF for students and vulnerable groups (unemployed, etc.) For any further information, please visit: or contact us in: paola.radice@swissapproval.ch This course meets the International Register of Certificated Auditors Criteria, IRCA/2245.

2 COURSE CONTENTS Introduce the purpose and benefits of a Quality Management System, evolution of the ISO 9001 series of standards, the continuing development process of these standards and key ISO 9001 related concepts and terminology. The 8 Quality Management Principles, their application and potential benefits. Explain the structure, purpose, content and interrelationship of ISO 9000, ISO 9001, ISO 9004 and ISO and the difference between auditable standards and guidance documents. Discuss and explain the requirements of the ISO 9001 on a clause-by-clause basis, and its relationship with ISO 9004 and the 8 Quality Management Principles to enhance understanding. Explain the value of documentation, the documentation flexibility and circumstances of exclusion of the ISO 9001 requirements and the Process-based Quality Management system Model. Describe the certification/registration and accreditation processes, types of audits (1st, 2nd and 3rd party) and the differences between legal compliance and conformance with ISO standards. How to develop and use key audit tools like Matrix of Requirements, Process Approach Audit Checklist & Audit Plan, CAR to enable value added QMS audit. How to plan and prepare, conduct, report and follow-up QMS audits based on the Process Approach & PDCA audit Trail. Discuss various Audit Methodology, Audit Psychology, Questioning Techniques, Roles and Responsibility to collect and analyze evidence, exercise objectivity and make decisions on the significance of findings made in accordance to relevant audit criteria. Local requirements, culture, practices or approaches to auditing and the application of ISO 9001, as appropriate for each country in which the course is being presented. Outline IRCA Auditor Certification requirements. Key Features used in the latest IRCA s Accelerated Learning Approach to optimise learning cycle: pre-course e-introduction module, animations, graphics, sounds & music, practical industrial examples, quizzes & sample outputs, live audit/simulated audit & practical workshops.

3 FIVE-DAY PROGRAMME IRCA Accredited ISO 9001 Quality Management Systems Auditor/Lead Auditor Training Course (IRCA Reg. No. A18021) DAY ONE Introduction between the involved persons Course Introduction and Seminar information Auditing the ISO 9001 Requirements Auditing the ISO 9001 Requirements (Continued) Exercise: Auditing Quality Management System Requirement Exercise: Auditing Quality Management System Requirement (Continued) DAY TWO Exercise: Auditing Quality Management System Requirement Exercise: Auditing Quality Management System Requirement (Continued) Quality Management System s Documentation Coffee Break Planning & Conducting the Process Approach Audit The Responsibilities & Activities

4 DAY THREE Exercise: Audit Planning Exercise: Audit Planning (Continued) Audit Checklist Exercise: Audit Checklist Preparation Exercise: Audit Checklist Preparation (Continued) Corrective Action Request and Audit Reporting DAY FOUR Exercise: Corrective Action Request and Audit Reporting Exercise: Corrective Action Request and Audit Reporting (Continued) Certification, Registration and Accreditation Exercise: Document Review Role Play (Stage 1) Exercise: Document Review Role Play (Stage 1) (Continued)

5 DAY FIVE Exercise: Opening Meeting, Audit, Audit Reporting, Closing Meeting & Follow Up Audit Role Plays (Stage 2) Exercise: Opening Meeting, Audit, Audit Reporting, Closing Meeting & Follow Up Audit Role Plays (Stage 2) (Continued) Exercise: Opening Meeting, Audit, Audit Reporting, Closing Meeting & Follow Up Audit Role Plays (Stage 2) (Continued) IRCA Certification Scheme for Auditors of Management Systems Coffee Break Course Summary & Preparation for Examination Written Examination End of Training