Figure 1. Number of Operator-Provided VoIP Service Subscribers across the World, Source: Point Topic, 2012

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1 J son & Partners Consulting presents the main results of the updated research of the Russian and global VoIP market monitored by the company since This marketing report contains the results of the unique surveys of the end users conducted in both corporate and private segments. Global VoIP Market: Statistics, Trends and Forecasts According to Point Topic there were 135.4mln subscribers of operator-provided VoIP services 1 in the end of % more versus the 4 th quarter of 2010 and 2.8% more compared to the 3 rd quarter of 2011 (Figure 1). Figure 1. Number of Operator-Provided VoIP Service Subscribers across the World, Source: Point Topic, 2012 The Western Europe, Asia-Pacific Region and North America are the global leaders in terms of the number of VoIP subscribers. Such a situation is explained, to a large extent, by the strong positions held by certain countries in these regions France, Germany, the Netherlands and the UK in the Western 1 Operator-provided VoIP is the VoIP services provided by the communication operators (typically along with the broadband Internet, TV, etc. services) as opposed to the VoIP services (OTT, Over-the-TOP) offered by the third-party companies such as Skype, Google, etc. that use the infrastructure of the mobile and fixed-line broadband providers. 1

2 Europe; Japan, South Korea and China in the Asia-Pacific Region; and the USA and Canada in North America. In 2011, the number of the operator-provided VoIP service subscribers in the Western Europe increased by 8.7% and reached 45.45mln subscribers. At the same time, in the end of 2011, there were just 1.75mln VoIP subscribers in the Eastern Europe, which is the outsider among other world regions in terms of number of the operator-provided VoIP users. However, the growth rate of the subscriber base in the Eastern Europe is higher compared to the Western Europe: 7.4% in the 4 th quarter of 2011 and 27.7% in In the situation featured by the boost of mobile devices, emergence of new formats (such as tablet PCs), expansion of large-scale 3G and 4G networks and growth in data traffic volumes the mobile business becomes one of the priorities for many VoIP providers. The third-party VoIP applications (primarily Skype, Google Voice, etc.) steal a significant share of mobile operators revenues: in 2012, the revenues of the European mobile operators are expected to decline by 1.5%-4% depending on a particular region as a result of the use by their subscribers of the third-party VoIP services. Therefore, the largest operators respond by, for example, planning the launch of their own RCS/IMS-based VoIP service with the consumer brand Joyn. Active expansion of the LTE ecosystem is the important factor that drives the mobile VoIP development. Such operators as Verizon Wireless, MetroPCS (US), SK Telecom and LG UPLUS (South Korea) have already launched the Voice-over-LTE (VoLTE) service. The American operators such as AT&T and Clearwire also plan to launch it but not earlier than in According to Infonetics Research the VoIP market 2 will continue to grow due to increase in sales of smartphones and more active penetration of broadband Internet and also due to favorable regulatory regime adopted by some countries, where it is prohibited for mobile operators to block mvoip apps offered by third-party providers. Despite the high growth rate observed in this segment of the market (the subscriber base doubled in 2011) the number of active mvoip subscribers in the world and the absolute revenues in this segment are not so impressive yet. In 2011, there were just 91mln active mvoip subscribes in the world (47mln in 2010) compared to 5.6bln mobile subscribers across the globe. Thus, the global penetration of mobile VoIP may be estimated at 1.6% of the total number of mobile communication users at year-end However, taking into consideration the high actual and expected growth rate this indicator should grow significantly. Infonetics Research forecasts that the number of mvoip users will grow up to nearly 410mln by 2015, i.e. will increase in 4.5 times versus 2011 (Figure 2). 2 Mobile Voice over Internet Protocol (mvoip) is the VoIP service that is provided on mobile devices (smartphone, tablet PC, etc.) over the wireless communication channels 3G, LTE, Wi-Fi, etc. 2

3 Figure 2. Number of Mobile VoIP subscribers, Source: Infonetics Research, 2012 Russian VoIP User Profile The survey of mobile communication users residing in the Russian cities with the population of over 1 million people ordered by J son & Partners Consulting and conducted by SMARTEST 3 in August 2012 shows that two thirds of the respondents have the experience of making VoIP calls or using VoIP calling cards (Figure 3). This indicates a relatively high level of VoIP penetration in the large cities. No need for such services and lack of knowledge of how to use this service are indicated by the respondents as the main reasons for not using VoIP. Figure 3. Have You Ever Made VoIP Calls or Used VoIP Calling Card? Sources J son & Partners Consulting, SMARTEST, August 2012 The most popular VoIP app is Skype which is far ahead of other applications. Next, in terms of popularity, are calls via Mail.ru service and social networking websites (Classmates, InContact), QIP, Multiphone, SIPNET, Google Talk, Zebra Telecom and Betamax. Size of Russian Market and Forecasts 3 SMARTEST ( is the leading mobile survey and research company in Russia and the CIS countries that provides services related to mobile and online surveys in 22 countries across the world. The company uses modern OnDevice platform (UK) which enables it to provide the relevant data in the shortest possible time. 3

4 According to J son & Partners Consulting estimations there were 22mln VoIP users, including Skype type P2P VoIP users, in Russia at year-end 2011, which corresponds to 14% penetration. It is forecasted that this number will grow up to 27mln or 17% penetration in 2012 and will further increase up to 37mln or 23.5% penetration by the end of 2015 (Figure 4). Further expansion of the broadband market (including mobile broadband, inter alia, with the application of LTE technology) and enhanced activity of the Russian and international VoIP providers in the situation where the long-distance communication service tariffs are still high will remain the main Russian VoIP market drivers. Figure 4. Number of VoIP Users and Penetration Level, Source: J son & Partners Consulting, 2012 In the 1 st quarter of 2012, the voice traffic over the VoIP network in Russia grew by 28% versus the first quarter of 2011, and in general the voice traffic volume quadrupled in 2011 and reached 3.7bln minutes. The size of the Russian operator-provided VoIP service market (net of Skype and other similar projects) exceeded 900mln rubles (about USD 30mln) in value in the 4 th quarter of At the same time, the level of the development of the operator-provided VoIP services in Russia can be described as low compared to the countries holding the leading positions in this area: only VoIP projects of relatively small alternative operators are actively developed in the country. On the other hand, the corporate VoIP services, including the IP-Centrex services, enjoy active development in Russia. J son & Partners Consulting estimates the revenues of the providers of these services at bln rubles in In general, the size of the operator-provided VoIP service market reached 4-4.5bln rubles in 2011, and it was the corporate segment that accounted for the main share of the market (Figure 5). 4

5 Figure 5. Breakdown of the Russian Operator-Provided VoIP Service Market, 2011 B2C 27% B2B 73% Source: J son & Partners Consulting, 2012 According to J son & Partners Consulting baseline forecast the annual Russian VoIP market size in the private and corporate segments will double in year-end 2014 versus 2012 and will reach bln rubles in value under the baseline scenario. 5

6 Russian Corporate VoIP and IP-Centrex Service Market The long-distance (intercity and international) calls over IP networks account for the main share (more than half) of revenues earned in the corporate sector, while the IP-Centrex services account for just 45% of the market (Figure 6). Mango Telecom is the leader in the Moscow IP-Centrex service market. In 2011, over 90% of the Russian IP-Centrex market was concentrated in two largest cities Moscow and St. Petersburg. Figure 6. Breakdown of the Corporate Segment of the Russian VoIP Market, 2011 Source: J son & Partners Consulting, 2012 According to J son & Partners Consulting forecasts the size of the IP-Centrex market will grow up to 3.8bln rubles in value by the end of 2016, while the average annual market growth rate will be 30% in While the IP-Centrex market will grow, the B2B segment of the fixed telephony market will decline. According to J son & Partners Consulting estimations the average annual rate of decline in revenues in this segment will be about 2% in the reporting period (Figure 7). Figure 7. Dynamics of Fixed Telephony and IP-Centrex Markets, Source: J son & Partners Consulting 6

7 The annual average revenue per IP-Centrex corporate customer will increase significantly (by over 50%) in : from 19.4 thousand rubles up to 29.3 thousand rubles. During the same time the annual average revenue per fixed telephony corporate customer will decline by 24%: from 57.5 thousand rubles down to 43.8 thousand rubles (Figure 8). Figure 8. Dynamics of Annual Average Revenue per Fixed Telephony and IP-Centrex User, thousand rubles, Source: J son & Partners Consulting According to J son & Partners Consulting forecasts the aforementioned trends will continue in The annual average rate of decline in the fixed telephony ARPU in the reporting period will be about 8%, while the IP-Centrex ARPU will surpass that of the fixed telephony in 2015 (Figure 9). Figure 9. Dynamics of Annual Average Revenues per Fixed Telephony and IP-Centrex Corporate Customer, thousand rubles, Source: J son & Partners Consulting The IP-Centrex corporate customers include about 37 thousand medium and small businesses and around 10 thousand large businesses. 7

8 The research conducted by J son & Partners Consulting shows that in the medium and small business sector the IP-Centrex service is most highly demanded by trade/ retail companies, telecom & IT companies and industrial companies. Total volume of services provided for the companies that operate in these sectors account for 45% of the entire market of the IP-Centrex services rendered to medium and small businesses. As for large businesses, the IP-Centrex service is most highly demanded by government-owned companies, telecom & IT companies and industrial companies. Total volume of services provided for the companies that operate in this sectors account for 50% of the entire market of the IP-Centrex services rendered to medium and small businesses (large businesses). 8

9 Contents of the Full Version of the Report Russian and Global VoIP Markets, Russian IP-Centrex Market* Summary 1. Russian VoIP Market: Current Situation and Development Forecasts 1.1. Number of VoIP Users and Penetration Level 1.2. Market Size in Terms of Value, Average Revenue per User (ARPU) 1.4. Voice Traffic in Data Transmission Network 2. Competitive Environment 2.1. Categorization of IP telephony Projects in Private Sector 2.2. Project Business Models and Positioning in Private Sector 2.3. Breakdown of VoIP Market in Corporate Sector 2.4. Main Players and Their Market Shares Private Sector Corporate Sector Main Performance Indicators of Market Players Private Sector Skype Mail.ru Agent Social Networking Sites QIP Infium Multiphone SIPNET Google Talk Zebra Telecom Betamax Viber VoIP Services Rendered by Broadband Providers Corporate Sector Federal Providers Moscow St. Petersburg 2.5. Business Strategies and Plans of Major Players Private Sector Skype Google Mail.ru Group QIP Corporate Sector Mango Telecom MTS Rostelecom Other Projects 3. Trends and Prospects 3.1. Key Market Development Drivers and Barriers 3.2. Current Situation and Prospects of the Russian Traditional Long-Distance Communication Market 3.3. Impact of Expansion of Fixed Broadband on VoIP Market Development 3.4. Impact of Wireless Technologies on VoIP Market Development Expansion of 3G Coverage and Launch of LTE in Russia Increase in Sales of Smartphones and Tablet PCs 3.5. Current Situation and Prospects of Mobile VoIP in Russia 3.6. TOP-5 VoIP Services in Russia in Terms of Consumption Level 3.7. Possible P2P Project Monetization Models FREE Business Model (free of charge for subscribers) Advertising Business Model Web Call Model Sharing Web Portals Revenues PAY Business Model (payment by subscribers) Call Out into Fixed and Mobile Networks Partnership with Broadband Operators (Call Out and Call In) 9

10 MVNO Business Model Value Added Services (VAS) 3.8. Prospects and Development Scenarios Pessimistic Realistic Optimistic 4. Development of VoIP in the World 4.1. Dynamics of Operator-Owned VoIP Subscriber Base In the World In Europe 4.2. Mobile VoIP 4.3. Proprietary Solutions for Voice and Video over IP (VVoIP) 4.4. TOP-5 VoIP in Europe in Terms of Consumption Level 4.5. TOP-5 VoIP in the World in Terms of Consumption Level OTT VoIP Service in Corporate Segment 4.6. VoIP Service Consumption Level: TOP-10 Countries In Europe In the World 4.7. VoIP ARPU 4.8. VoIP ARPU in Countries Holding Leading Positions in Terms of VoIP Service Consumption 5. VoIP Regulation in Various Countries 5.1. USA 5.2. Europe 5.3. Other Countries 5.4. Russia VoIP Calling Cards P2P Apps 6. Main VoIP Protocols 6.1. Н SIP 6.3. MGCP and MEGACO 6.4. Skype 7. IP-Centrex Market 7.1. Profile of Corporate Users of IP-Centrex Services Profile of SME Customers Profile of LA Customers 7.2. Analysis of Customer Demand for Fixed Telephony Services in Business Market Segments Functionality Requirements SME Russia in General Moscow LA Russia in General Moscow Reasons for Choosing IP-Centrex Services SME Russia in General Moscow LA Russia in General Moscow 7.3. Trends in Customer Shift from Fixed Telephony Services towards IP-Centrex Services over Last 3 Years 7.4. Forecast of Trends in Customer Shift from Fixed Telephony Services towards IP-Centrex Services in Next 5 Years (till 2016) 7.5. Average Consumption of IP-Centrex Services per Segments (number of offices, number of office telephones, average monthly bill amount) SME Russia in General 10

11 Moscow LA Russia in General Moscow 7.6. Assessment of Russian Corporate Telephony Market and IP-Centrex Share In Terms of Company Size SME: in Volume and Value LA: in Volume and Value Market Breakdown by Company Type Conclusions Annexes Annex 1. Profiles of Major Projects in Private Sector Annex 2. Profiles of Major Projects in Corporate Sector Mango Telecom Rosnet Allo Incognito Баzа IskraTelecom Externet Telfin New Telecommunication Company (NTC) Annex 3. Consolidated Table of Projects in Private Sector Annex 4. VoIP Service Tariffs in Russia Annex 5. IP-Centrex Service Tariffs in Russia Mango Office Baza Office MTS CountryCom (Allo Incognito) MegaFon Rosnet New Telecommunication Company (NTC) Basic Terms and Definitions 11

12 Figures Figure 1. Number of Employees in SME Businesses that Use IP-Centrex Service Figure 2. Number of Offices in SME Businesses that Use IP-Centrex Service Figure 3. IP-Centrex Market Breakdown by Industries (SME Segment) Figure 4. Number of Employees in LA Businesses that Use IP-Centrex Service Figure 5. Number of Offices in LA Businesses that Use IP-Centrex Service Figure 6. IP-Centrex Market Breakdown by Industries (LA Segment) Figure 7. Please, Indicate Current Functionality of IP-Centrex Service Used by Your Company (SME) Figure 8. What New Function(s) of IP-Centrex Service is/are Unavailable with Your Current Provider / Could Prompt You to Change the Service Provider? (SME) Figure 9. Please, Indicate Current Functionality of IP-Centrex Service Used by Your Company (SME, Moscow) Figure 10. What New Function(s) of IP-Centrex Service Unavailable with Your Current Provider Could Prompt You to Change the Service Provider? (SME, Moscow) Figure 11. Please, Indicate Current Functionality of IP-Centrex Service Used by Your Company (LA) Figure 12. What New Function(s) of IP-Centrex Service Unavailable with Your Current Provider Could Prompt You to Change the Service Provider? (LA) Figure 13. Please, Indicate Current Functionality of IP-Centrex Service Used by Your Company (LA, Moscow) Figure 14. What New Function(s) of IP-Centrex Service is/are Unavailable with Your Current Provider / Could Prompt You to Change the Service Provider? (LA, Moscow) Figure 15. Reasons for Selecting IP-Centrex by Companies that Have Not Used EXCH (SME) Figure 16. Reasons for Selecting IP-Centrex by Companies that Have Used PBX (SME) Figure 17. Reasons for Selecting IP-Centrex by Companies that Have Used IP-PBX (SME) Figure 18. Reasons for Selecting IP-Centrex by Companies that Have Not Used EXCH (SME, Moscow) Figure 19. Reasons for Selecting IP-Centrex by Companies that Have Used PBX (SME, Moscow) Figure 20. Reasons for Selecting IP-Centrex by Companies that Have Used IP-PBX (SME, Moscow) Figure 21. Reasons for Selecting IP-Centrex by Companies that Have Not Used EXCH (LA) Figure 22. Reasons for Selecting IP-Centrex by Companies that Have Used PBX (LA) Figure 23. Reasons for Selecting IP-Centrex by Companies that Have Used IP-PBX (LA) Figure 24. Reasons for Selecting IP-Centrex by Companies that Have Not Used EXCH (LA, Moscow) Figure 25. Reasons for Selecting IP-Centrex by Companies that Have Used PBX (LA, Moscow) Figure 26. Reasons for Selecting IP-Centrex by Companies that Have Used IP-PBX (LA, Moscow) Figure 27. Dynamics of Fixed Telephony and IP-Centrex Average Revenue per Corporate Customer, thousand rubles, Figure 28. Dynamics of Fixed Telephony and IP-Centrex Average Revenue per Corporate Customer, thousand rubles, Figure 29. Average Number of Lines per Employee of IP-Centrex Corporate Customer by Customer Sectors (SME) Figure 30. Average Number of Lines per Office of IP-Centrex Corporate Customer by Customer Sectors (SME) Figure 31. Average Number of Phone Numbers per Employee of IP-Centrex Corporate Customer by Customer Sectors (SME) Figure 32. Average Number of Phone Numbers per Office of IP-Centrex Corporate Customer by Customer Sectors (SME) Figure 33. Average Number of Lines per Employee of IP-Centrex Corporate Customer by Customer Sectors (SME, Moscow) Figure 34. Average Number of Lines per Office of IP-Centrex Corporate Customer by Customer Sectors (SME, Moscow) Figure 35. Average Number of Phone Numbers per Employee of IP-Centrex Corporate Customer by Customer Sectors (SME, Moscow) Figure 36. Average Number of Phone Numbers per Office of IP-Centrex Corporate Customer by Customer Sectors (SME, Moscow) Figure 37. Average Number of Lines per Employee of IP-Centrex Corporate Customer by Customer Sectors (LA) Figure 38. Average Number of Lines per Office of IP-Centrex Corporate Customer by Customer Sectors (LA) Figure 39. Average Number of Phone Numbers per Employee of IP-Centrex Corporate Customer by Customer Sectors (LA) Figure 40. Average Number of Phone Numbers per Office of IP-Centrex Corporate Customer by Customer Sectors (LA) Figure 41. Average Number of Lines per Employee of IP-Centrex Corporate Customer by Customer Sectors (LA, Moscow) Figure 42. Average Number of Lines per Office of IP-Centrex Corporate Customer by Customer Sectors (LA, Moscow) Figure 43. Average Number of Phone Numbers per Employee of IP-Centrex Corporate Customer by Customer Sectors (LA, Moscow) Figure 44. Average Number of Phone Numbers per Office of IP-Centrex Corporate Customer by Customer Sectors (LA, Moscow) Figure 45. Dynamics of Fixed Telephony and IP-Centrex Markets, bln rubles, Figure 46. Dynamics of Number of Fixed Telephony Lines, mln, Figure 47. Market Shares of Operators by Number of Corporate Customers in Moscow, 2011 Figure 48. Geographic Diagram of Mango Telecom Revenues, 2011 Figure 49. IP-Centrex Market Breakdown by Company Size Figure 50. IP-Centrex Market, SME, bln rubles, Figure 51. IP-Centrex Market Volume, SME, Figure 52. IP-Centrex Market, LA, bln rubles, Figure 53. IP-Centrex Market Volume, LA, Figure 54. IP-Centrex Market Breakdown by Company Types,

13 Figure 55. Number of VoIP Users and Penetration Level, Figure 56. Have You Ever Made VoIP Calls or Used VoIP Calling Card? Figure 57. Reasons for Not Using VoIP by Individuals Figure 58. Breakdown of Russian VoIP Market by Revenues in Private (B2С) and Corporate (B2B) Segments, 4Q2011 Figure 59. Geographic Breakdown of Russian VoIP Market by Revenues in Corporate (B2B) Segment, 4Q2011 Figure 60. Average Cost of VoIP Traffic in Russia, 2011 Figure 61. Average Revenue per User, Figure 62. Breakdown of Corporate Segment of Russian VoIP Market, 2011 Figure 63. What Software Do You Use Most Frequently for Making VoIP Calls? Figure 64. Breakdown of VoIP Apps by Number of Users in Russia Figure 65. Shares of Operators by Number of Corporate Customers in Moscow, 2011 Figure 66. Geographic Breakdown of Mango Telecom Revenues, 2011 Figure 67. Skype-to-Skype Network Traffic, Figure 68. Percentage of Customers that Use Paid Skype Services, 2011 Figure 69. Mail.ru Agent Service Audience (Unique Users), Figure 70. Diagram of Rendering IP-Centrex Service VympelCom Figure 71. Diagram of Connection of Medium Business Structural Divisions to NTC-Provided IP-Centrex Service Figure 72. Dynamics of Registered and Active SIPNET Subscribers in Corporate Segment, 1Q2008-1Q2011 Figure 73. SIPNET ARPU in Corporate Segment, Figure 74. Geographic Breakdown of Mango Telecom Revenues: Plan for 2012 Figure 75. Volume of Russian Fixed Intercity and International Communication Market, Figure 76. Number of Household Broadband Connections in Russia, Figure 77. Russian Market Breakdown by Access Technologies, 2011 Figure 78. Dynamics of Mobile Radiotelephone Communication Networks, Figure 79. Volume of Sales of Smartphones and Tablet PCs in Russia, Figure 80. Number of HSPA/LTE Users in Russia, Figure 81. What Devices Do You Use for Making VoIP Calls? Figure 82. What Type of Connection Do You Use When Making VoIP Calls? Figure 83. Number of Operator-Provided VoIP Service Subscribers in the World, Figure 84. Geographic Breakdown of Operator-Provided VoIP Service Market by Number of Subscribers, 2011 Figure 85. Number of Operator-Provided VoIP Service Subscribers in Europe, Figure 86. Number of Mobile VoIP Subscribers, Figure 87. Number of VoIP Subscribers that Use Mobile Broadband, Figure 88. Dynamics of International Traffic Growth Rate, Figure 89. VoIP Penetration in European Countries Figure 90. TOP-10 Countries in Terms of Number of Operator-Provided VoIP Service Users, Figure 91. Erosion of Revenues due to Increased Popularity of VoIP Services Figure 92. VoIP Penetration in the USA and Europe Figure 93. Magic Quadrant: The Largest Telecom Service Providers in USA Figure 94. Skype Network Operation Conceptual Diagram Tables Table 1. Breakdown of Survey Sample Table 2. Number of PCs in SME Businesses that Use IP-Centrex Service Table 3. Comparative Table of Numbers of Personnel Employed by IP-Centrex Corporate Customers in Russia and Moscow (SME) Table 4. Comparative Table of Numbers of Offices of IP-Centrex Corporate Customers in Russia and Moscow (SME) Table 5. Comparative Table of Numbers of Personnel Employed by IP-Centrex Corporate Customers in Russia and Moscow (SME)PCs in LA Businesses that Use IP-Centrex Service Table 6. Comparative Table of Numbers of Personnel Employed by IP-Centrex Corporate Customers in Russia and Moscow (LA) Table 7. Comparative Table of Numbers of Offices of IP-Centrex Corporate Customers in Russia and Moscow (LA) Table 8. Comparative Table of Demand for IP-Centrex Service by Various Industries (Russia in general) Table 9. Comparative Table of Demand for IP-Centrex Service by Various Industries (Moscow) Table 10. Comparative Table of Number of Computers per Person Table 11. Current Functionality of the Used IP-Centrex Services by Geographic Regions and Company Size Table 12. Functions Most Demanded by Russian IP-Centrex Users by Geographic Regions and Company Size Table 13. Reasons for Selecting IP-Centrex Service by Companies that Have Not Used EXCH Table 14. Reasons for Selecting IP-Centrex Service by Companies that Have Used Digital EXCH Table 15. Reasons for Selecting IP-Centrex Service by Companies that Have Not Used IP-PBX Table 16. Number of Lines per Employee by Company Headcount and Segments Table 17. Number of Lines per Office by Company Headcount and Segments Table 18. Number of Phone Numbers per Employee by Company Headcount and Segments 13

14 Table 19. Number of Phone Numbers per Office by Company Headcount and Segments Table 20. TOP-10 Russian Regions in Terms of Volume of Voice Traffic in Data Transmission Network, 1Q2011 and 1Q2012 Table 21. Categorization of VoIP Projects in Private Sector Table 22. Index of Citation of P2P VoIP Projects in Russian Electronic Media, TOP-10 Table 23. Major Russian IP-Centrex Market Players, 2011 Table 24. Availability of VoIP Service Provided by the Largest Russian Broadband Providers Table 25. Availability of VoIP Services Provided by VympelCom in Some Cities Table 26. Dynamics of Services Users Number Rendered by the Leading Russian Providers, Table 27. Percentage of 3G and 4G Subscriber Devices in Russia, 2011 Table 28. Services Offered to the US Corporate Sector by the Largest VoIP Providers * Over 150 sources are used and referred to in this report This Information Note is Prepared by J son & Partners Consulting, We strive to provide factual and prognostic data that fully reflect the situation and are available to us before issuing the material. J son & Partners Consulting reserves the right to revise the data after publication of new official information by the market players. FOR ADDITIONAL INFORMATION PLEASE CONTACT: Pavel Ermolich Sales Manager Pavel@json.ru 14