SixthMan Guide

Transcription

1 SixthMan Guide

2 SEASON Tip OFF PHOENIX SUNS SEASON SCHEDULE HOME GAME DRAFT SHEET SIXTHMAN Team Players SixthMan Experience Team SIXTHMAN ADVISORY BOARD...7 SIXTHMAN GAME PLAN SIXTHMAN BENEFITS Light Rail KiA Sixthman of the year...17 SIXTHMAN LOCKER ROOM SixthMan online SixthMan Account Manager SixthMan Group Programs...23 SIXTHMAN ASSISTS SixthMan FAQ policies and procedures SIXTHMAN ZONE DEFENSE Phoenix Suns Pricing US AIRWAYS CENTER Concourse Notes Autographs

3 PHOENIX SUNS SEASON SCHEDULE PRESEASON - OCTOBER Tue 5 at Sacramento 7:00 Wed 6 at Toronto 7:00 Sat 9 Dallas 6:30 TNT Tue 12 Utah Thu 14 at Utah 7:00 6:00 Arco Arena, Sacramento Rogers Arena, Vancouver, Canada Indian Wells Tennis Garden, Indian Wells, Ca EnergySolutions Arena, Salt Lake City Sun 17 at Toronto 7:00 7:00 REGULAR SEASON - OCTOBER Tue 26 at Portland Thu 28 at Utah Fri 29 L.A. Lakers NOVEMBER Wed 3 San Antonio Fri 5 Memphis Sun 7 at Atlanta Mon 8 at Memphis Fri 12 Sacrameto Sun 14 at L.A. Lakers Mon 15 Denver Wed 17 at Miami Thu 18 at Orlando Sat 20 at Charlotte Mon 22 at Houston Wed 24 Chicago Fri 26 L.A. Clippers Sun 28 at Denver DECEMBER Thu 2 at Golden State Fri 3 Indiana Sun 5 Washington Tue 7 at Portland Wed 8 Memphis Fri 10 Portland Wed 15 Minnesota Fri 17 at Dallas Sun 19 at Oklahoma City Mon 20 at San Antonio Thu 23 Miami Sun 26 at L.A. Clippers Wed 29 Philadelphia Fri 31 Detroit JANUARY Sun 2 at Sacramento Wed 5 L.A. Lakers Fri 7 New York Sun 9 Cleveland Tue 11 at Denver Wed 12 New Jersey Fri 14 Portland Mon 17 at New York Wed 19 at Cleveland Fri 21 at Washington Sat 22 at Detroit Mon 24 at Philadelphia Wed 26 Charlotte Fri 28 Boston Sun 30 New Orleans FEBRUARY 10:00 AM Air Canada Centre, Toronto Tue 19 Golden St. Fri 22 Denver 7:00 7:30 TNT 7:30 ESPN Wed 2 Milwaukee Fri 4 Oklahoma City Mon 7 at Golden State Thu 10 Golden State Fri 11 at Utah Sun 13 Sacramento Tue 15 Utah Thu 17 Dallas 6:00 5:30 5:00 7:00 8:30 6:00 ESPN ESPN 7:00 7:00 8:30 7:00 8:30 6:00 7:00 8:30 NBA TV ESPN TNT NBA All-Star Weekend - Los Angeles, CA 7:00 7:00 3:00 6:00 7:00 7:30 7:00 5:00 6:00 5:00 6:30 7:00 7:00 6:00 ESPN 8:30 7:00 6:00 8:00 7:00 7:00 7:00 7:30 5:00 6:30 8:30 1:00 7:00 7:00 7:00 8:30 8:30 6:00 7:00 7:00 8:30 11:00 5:00 AM TNT ESPN NBA TV TNT ESPN ESPN NBA TV ESPN Wed 23 Atlanta Fri 25 at Toronto Sun 27 at Indiana Mon 28 at New Jersey 7:00 5:00 10:00 5:00 AM MARCH Wed 2 at Boston 5:30 NBA TV Fri 4 at Milwaukee 6:30 Sun 6 at Oklahoma City 5:00 Tue 8 Houston 7:00 Thu 10 Denver 8:30 TNT Sun 13 Orlando 12:30 ABC Mon 14 at Houston 5:30 Wed 16 at New Orleans 5:00 Fri 18 Golden State 7:00 Sun 20 at L.A. Clippers 12:30 Tue 22 at L.A. Lakers 7:30 TNT Wed 23 Toronto 7:00 Fri 25 New Orleans 7:00 NBA TV Sun 27 Dallas 7:30 ESPN Tue 29 at Sacramento 7:00 Wed 30 Oklahoma City 7:00 APRIL Fri 1 L.A. Clippers Sun 3 at San Antonio Tue 5 at Chicago Wed 6 at Minnesota Fri 8 at New Orleans Sun 10 at Dallas Mon 11 Minnesota Wed 13 San Antonio 7:00 10:00 5:00 5:00 5:00 4:30 7:00 7:30 Home games A ll games carried on KTAR 620 AM All times listed are local Phoenix times. Daylight Saving Time ends November 7, 2010 Daylight Saving Time starts March 13, 2011 All games broadcast in HD AM ABC NBA TV

4 HOME GAME DRAFT SHEET PRESEASON - OCTOBER Tue 12 Utah 7:00 Tue 19 Golden St. 7:00 Fri 7:00 22 Denver REGULAR SEASON - OCTOBER Fri 29 L.A. Lakers 7:30 NOVEMBER Wed 3 San Antonio 7:00 Fri 5 Memphis 7:00 Fri 12 Sacrameto 7:00 Mon 15 Denver 7:00 Wed 24 Chicago 7:00 Fri 7:00 26 L.A. Clippers DECEMBER Fri 3 Indiana 7:00 Sun 5 Washington 6:00 Wed 8 Memphis 7:00 10 Portland 7:00 Fri Wed 15 Minnesota 7:00 Thu 23 Miami 8:30 Wed 29 Philadelphia 7:00 Fri 7:00 31 Detroit JANUARY Wed 5 L.A. Lakers 8:30 Fri 7 New York 8:30 Sun 9 Cleveland 6:00

5 HOME GAME DRAFT SHEET JANUARY (CONTINUED) Wed 12 New Jersey 7:00 Fri 8:30 14 Portland Wed 26 Charlotte 7:00 Fri 28 Boston 8:30 Sun 30 New Orleans 6:00 FebRUARY Wed 2 Milwaukee 7:00 Fri 4 Oklahoma City 7:00 Thu 10 Golden State 7:00 Sun 13 Sacramento 6:00 Tue 15 Utah 7:00 Thu 17 Dallas 8:30 Wed 23 Atlanta 7:00 MarCH Tue 8 Houston 7:00 Thu 10 Denver 8:30 Sun 13 Orlando 12:30 Fri 18 Golden State 7:00 Wed 23 Toronto 7:00 Fri 7:00 25 New Orleans Sun 27 Dallas 7:30 Wed 30 Oklahoma City 7:00 AprIL Fri 1 L.A. Clippers 7:00 Mon 11 Minnesota 7:00 Wed 13 San Antonio 7:30

6 T SIXTHMAN TEAM PLAYERS

7 5 SixthMan Experience specialists kyle hudson, Director, SIXTHMAN experience HomeTown: Phoenix, AZ Favorite Athletes: Steve Nash and Dustin Pedroia Favorite Movie: My Cousin Vinny Favorite Band/Artist: Michael Jackson Hobbies: Traveling, outdoors, reading, trying new restaurants sean bafan, Sr. sixthman experience specialist HomeTown: Ann Arbor, MI Favorite Athletes: Michael Jordan, Barry Sanders, Michael Chang, Bo Jackson Favorite Movie: Weekend at Bernie s Favorite Band/Artist: U2 Hobbies: Reading, photography, golf Danielle dressor, sixthman experience specialist [email protected] HomeTown: Lewiston, ID Favorite Athletes: Dennis Rodman Favorite Movie: Anchorman Favorite Band/Artist: Dave Matthews Band and Brandi Carlile Hobbies: Cooking, reading, traveling mick hoover, sixthman experience specialist [email protected] HomeTown: Phoenix, AZ Favorite Athletes: Larry Fitzgerald, Grant Hill and Davis Love III Favorite Movie: The Dark Knight Favorite Band/Artist: Led Zeppelin Hobbies: Golf, movies, spending time with my beautiful daughter Ava Sixthman Hotline Guest Relations Lost & Found Teamshop

8 6 SixthMan Experience specialists brian kerr, sixthman experience specialist HomeTown: Lake Preston, SD Favorite Athletes: Kirby Puckett, Michael Jordan and Pete Maravich Favorite Movie: Blue Chips and The Program Favorite Band/Artist: Guns N Roses Hobbies: Traveling, movies, music Justin Mora, sixthman experience specialist [email protected] HomeTown: San Francisco, CA Favorite Athletes: Jerry Rice Favorite Movie: Independence Day, Coming to America and Juice Favorite Band/Artist: Death Row, Stevie Wonder, Alicia Keys Hobbies: Spending time with family, listening to music, basketball, traveling SHELLI THARRETT, sixthman experience specialist [email protected] HomeTown: Clarkston, MI Favorite Athletes: Kurt Warner, Tim Tebow, David Beckham, Steve Nash Favorite Movie: The Count of Monte Cristo Favorite Band/Artist: Michael Jackson, Michael Buble, Chris Tomlin Hobbies: Anything outdoors, all types of music, reading Follow us on us at [email protected]

9 7 SixthMan Advisory board The Phoenix Suns invite all season ticket holders to apply for membership to our SixthMan Advisory Board. The Advisory Board is made up of a group of Season Ticket Holders looking to offer their suggestions and feedback in an effort to improve the overall experience of being a Suns SixthMan. SixthMan Advisory Board Meetings: Meetings cover various issues that are significant to the SixthMan Experience. Topics include In Game Entertainment, Music, Promotions, SixthMan Events and other pertinent topics. Meetings also give Advisors the opportunity to participate in an open forum to cover a vast assortment of topics. SixthMan Advisory Board Members: The Advisory Board consists of season tickets holders with various levels of seniority and seating locations. Whether you have been a season ticket holder for over 40 years or if this is your first year, we want to hear from you. When will Meetings take place? Meetings are scheduled throughout the Suns regular season and off season. Most meetings will occur on non-game days. As an Advisor your attendance for all of the meetings is extremely important. How can I become a Member of the SixthMan Advisory Board? For more information on becoming an Advisor please Brian Kerr at [email protected]. Sixthman Hotline Guest Relations Lost & Found Teamshop

10 G SIXTHMAN GAME PLAN

11 9 Thank You SixthMan Thank you for joining us on Planet Orange for the Suns Season. We, in the SixthMan Experience Department, will work extremely hard to make this a memorable season for you. Your feedback through our monthly Suns Insider events, focus groups, our season ticket holder advisory board and our fan surveys, reflects the Loyalty Benefits we have laid out for this year. The longer you ve been a Suns SixthMan, the more you ll get in return. You also SixthMan SixthMan game day told us that you value several of our current benefits. You will continue to have your own Experience Specialist, and we will maintain the upgrade program and game exchange. We want to make sure you take advantage of all we have to offer. Your SixthMan Experience Specialist is at your service to help you with any questions you may have. Please contact yours at Thank you again for your support, and I look forward to seeing you this season! Kyle Hudson Director, SixthMan Experience Sixthman Hotline Guest Relations Lost & Found Teamshop

12 10 SixthMan Loyalty Benefits SixthMan, this season is all about BENEFITS! We have created a new tenured based benefits system that rewards you for your years of living on Planet Orange. Look below to familiarize yourself with the all the new and exciting benefits. If you don t know your SixthMan Group, please contact your SixthMan Experience Specialist. NEW Sixthman LOYALTY Benefits Personal SixthMan Experience Specialist SixthMan Early Game Day Entry Game Exchange - No Ticket Goes Unused (for select games) Free Scoreboard Message Personal Sixthman Experience Specialist Suns Seat Upgrade & Relocation Event Suns Tip-Off Party Suns Draft Party LEGENDS 40+ YEARS Game Day Upgrade Program 8 vouchers valued at $1,600 NEW NEW Suns Team Shop Discount 30% Free Suns Ticket Credit (to be used towards select games during the season) $200 SixthMan Wall of Fame Recognition NEW 100% Attendance Discount (discount applied after the season) NEW Annual Group Photo on the Suns Home Court Suns Legend Event Lexus Club Access Follow us on us at [email protected]

13 HALL OF FAMERS years ALL-STARS years VETERANS years STARTERS 5-9 years FIRST ROUND PICKS 1-4 years 6 vouchers valued at $1,200 4 vouchers valued at $800 4 vouchers valued at $800 4 vouchers valued at $800 2 vouchers valued at $400 25% 25% 20% 20% 20% $150 $100 $50 $25 Sixthman Hotline Guest Relations Lost & Found Teamshop

14 12 SixthMan benefits Personal SixthMan Experience Specialist Your personal concierge to all things Suns. Your specialist will assist with any questions or concerns, as well as help in setting up amazing SixthMan Experiences. NEW - SixthMan Early Game Day Entry Your SixthMan ID card or your game day season tickets are the key for Early Entry into Planet Orange. Enjoy shorter concession stand lines, watch shoot around and receive game day giveaways before the general public. Door times are determined by date and time of game. Please check for a complete list of door times for each game. Game Exchange - No Ticket Goes Unused Returning for its second consecutive season is the SixthMan Game Exchange. By turning in your upcoming tickets to your SixthMan Specialist a minimum of seven (7) days before that game, you are able to select tickets for a future game. Ticket locations will be based on availability and exchanged tickets must be for a future game. Unused past game tickets will not be accepted. Preseason tickets are not available for exchange. Games available for exchange are still to be determined. For a complete list of available games please go to or call your SixthMan Experience team at Free Scoreboard Message Have a special event that you would like the Suns to recognize? Birthdays, Anniversary, special moments or accomplishments can all be displayed at the game on the Suns scoreboard. Submissions are on a first come first served basis and must be received 48 hours prior to game time. Follow us on us at [email protected]

15 13 SixthMan benefits Suns Seat Upgrade and Relocation Event SixthMan members always have the best real estate on Planet Orange. SixthMan members will have the first chance to upgrade and relocate their seats at our annual event in May. Suns Tip-Off 2010 and Draft Party Join Suns players, coaches, staff and fellow SixthMan members every season for the best parties and experiences on Planet Orange. SixthMan members will be invited to Tip-Off parties, SixthMan Speaker Series events, Draft Parties, Away Game Viewing Events, Tailgate Parties and many more events throughout the year. Game Day Upgrade Program Take advantage of the best seats on Planet Orange. Every SixthMan account will receive upgrade vouchers that allow you to upgrade your ticket location. Tickets can be upgraded at the SixthMan Upgrade Central desk located outside of Section 118/119. Seating locations will be based on availability and your current seating location. Upgrades will only be available on game day. We encourage you to use your upgrades throughout the season and not waiting until the end of the season to ensure each voucher can be used. For more details please contact your SixthMan Experience Specialist. The games eligible for exchange during the season will be determined later. Call your SixthMan Experience Specialist for a complete list of games. NEW Suns Teamshop Discount Visit the Teamshop located inside the U.S. Airways Center to take advantage of special savings for SixthMan members. Jerseys, shirts, caps and much more are all available for every member of Planet Orange. Show your SixthMan ID card or your Suns season tickets at the register to receive your discount. Sixthman Hotline Guest Relations Lost & Found Teamshop

16 14 SixthMan benefits NEW FREE Suns Ticket Credit Bring your friends and family out to Planet Orange this season on us. A ticket credit will be placed on your account at the beginning of the season that can be used during select games to obtain additional tickets. The amount of credit will be determined by your SixthMan Group. Please visit to obtain a complete list of eligible games and contact your SixthMan Experience Specialist to utilize your free ticket credit. SixthMan Wall of Fame Recognition Stop by the SixthMan Homecourt outside of Section 122 to view our SixthMan Wall of Fame. Take your photo by your name and share stories about your favorite Suns memories while making new ones each and every night! NEW - 100% Attendance Discount By showing your support for Planet Orange each and every night you will be rewarded with a discount for next season. The discount will be applied towards your season package and will be applied at the end of the season. NEW Annual Group Photo on the Suns Court Join fellow SixthMan members on the court and create a lasting memory with a special group photo. Suns Legends Event To show our appreciation to our Legends group and to thank them for their loyal support of the Phoenix Suns over the past 40-plus seasons, we have established the Legends Event. Exact event details will be communicated to you during the season by your SixthMan Experience Specialist. Complimentary Legends Group Lexus Club Access SixthMan members of the Legends group visit the Lexus Club to take advantage of the all-you-can-eat buffet, three private full-service bars and four private restrooms during each Suns game this season. Lexus Club meeting space before, during or after the game is also available for your use. To reserve meeting space please contact your SixthMan Experience Specialist. Follow us on us at [email protected]

17 15 SixthMan benefits Other Great SixthMan Benefits $500 Discount of Suns Party Suites Special Saving with Suns Marketing Partners SixthMan Gifts Special Savings with Levy Concessions SixthMan Homecourt Located Outside of Section 122 is your Go To spot for anything you need during a Suns game. The SixthMan Homecourt is where every game our SixthMan Experience Specialists will be waiting to greet you and answer any questions or assist you in any way possible. RSVP for events, pickup SixthMan gifts and so much more all at the SixthMan Homecourt. SIXTHMAN HOMECOURT Sixthman Hotline Guest Relations Lost & Found Teamshop

18 16 SIXTHMAN BENEFITS LIGHT RAIL Light Rail Access This season all season ticket holders will have FREE Light Rail access on Suns game days. This partnership between the Suns and Valley Metro gives Sixthman members and all ticket holders to any US Airways Center event the ease of using any park and stop location to get to and from the game. Avoid the downtown traffic and game by game parking costs by using the Light Rail. For park and stop locations and light rail schedules please visit: metro_light_rail Follow us on us at

19 17 KIA SIXTHMAN OF THE YEAR The Kia SixthMan of the Year program will recognize Suns SixthMan members with season-long contests and a recognition program. SixthMan of the month finalists will be selected and recognized in-game, and the program will culminate at the end of the season when the Kia SixthMan of the Year is selected from the six (6) monthly finalists. The Kia SixthMan of the Year program will have a different focus every month to keep Suns SixthMan members engaged and keep the program fresh and relevant. NO PURCHASE NECESSARY TO ENTER/WIN. A PURCHASE DOES NOT IMPROVE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. THIS PROMOTION INVOLVES PARTICIPATION IN VARIOUS MONTHLY PROMOTIONS BEING OFFERED ONLY TO PHOENIX SUNS SEASON TICKET HOLDERS AND WHO ARE LEGAL RESIDENTS AND PHYSICALLY LOCATED WITHIN 75 MILES OF PHOENIX, ARIZONA, ARE 18 YEARS OF AGE OR OLDER AND HAVE A VALID AZ DRIVER S LICENSE. Call your SixthMan Experience Specialist for more details. Sixthman Hotline Guest Relations Lost & Found Teamshop

20 L SIXTHMAN LOCKER ROOM

21 19 SIXTHMAN ONLINE This is your go-to spot for all things SixthMan related. Chat on-line with your Experience Specialist, check out the latest events and promotions, and log-in to your Account on Twitter Sign-up for the SixthMan Twitter to get instant news! MySuns Mobile Alerts MySuns Mobile Alerts text messages breaking news to your phone as it happens. SixthMan Insider Sent weekly, this e-newsletter is our main source of communication on what s happening for the SixthMan. Facebook Keep up to date with all the happenings on and off the court of your favorite NBA team on the official Facebook fan page of the Phoenix Suns. Check out Suns stories and links, post your fan photos and videos, and interact with other Suns fans. Sixthman Hotline Guest Relations Lost & Found Teamshop

22 20 Sixthman account Manager Manage Your Account Online SixthMan Account Manager by Ticketmaster is your one-stop shop for all online account management. Now you can make deposits and payments, renew your season ticket package, track ticket usage and update your profile, all from your own personal online account. As a premium ticket holder, you will also receive special ticket offers that can be claimed online. To get even more out of your season ticket investment, you can also forward tickets to friends via . Your season tickets never have to go unused again. To view a great demo on how to use the SixthMan Account Manager, go to: Follow us on us at [email protected]

23 21 Sixthman account Manager Access Your Personal Account Today Step 1 Go to Step 2 Log into your Personal Account with your Account ID and Password provided by your SixthMan Account Experience Specialist Step 3 Start managing your tickets It s that easy! your Tickets Now you can send your tickets to virtually anyone, up to 2 hours before the game, via Ticket Forwarding. This service allows you to tickets to friends, family or clients when you can t attend a game. Simply log in to your personal account and select the ticket or group of tickets you wish to send, enter the recipient s information and select Forward. It s so easy you don t even need to have the tickets in hand. How it works Each of your season tickets carries a unique barcode, ensuring that they are authentic. During the forwarding process, the barcode on your original season ticket is cancelled and a new one is issued electronically. The recipient is sent a new ticket with a unique barcode via TicketFast that can be printed right away. The recipient will get an requesting they ACCEPT the tickets, and enter their name and address in order to print the tickets from their own printer. What is the Fee? Ticket Forwarding is a free alternative to other overnight delivery and courier services. Now you can enjoy the convenience of this new innovative technology that provides a secure alternative method to ensure your tickets get used. Sixthman Hotline Guest Relations Lost & Found Teamshop

24 22 Sixthman account Manager Donate your tickets If you have season tickets that you cannot use or would just like to donate tickets to a good cause, you can now do so quickly and easily online 24 hours prior to the game. Simply log in to your SixthMan Account Manager, select the ticket(s) you wish to donate, and click Donate Tickets. Your tickets will be donated to the team sanctioned charity via at no cost! Post Your tickets for sale Can t make it to a game? Now, you can sell your season tickets anonymously to other fans by logging into your personal SixthMan account. There is no fee for posting tickets and the process is secure simply highlight the tickets you wish to sell, choose the selling price and the expiration date, and submit the listing. Editing your posting at any time is quick and easy. What happens when my tickets are sold? Once your posted tickets are purchased, the amount of the sale price is credited to you SixthMan account, less the 5% seller fee. The barcodes on your season tickets are cancelled and new barcodes are issued. The new tickets are then electronically delivered to the buyer via TicketFast for at-home printing using any standard printer, without the delay of standard mail. What Happens if my tickets don t sell? You will be notified via if your tickets do not sell before your indicated expiration date. Your listing will be automatically removed and your original tickets will still be valid for entry. If you cannot attend the game, you also have the option of ing your tickets to a friend via Ticket Forwarding. Follow us on us at [email protected]

25 23 Sixthman Group Programs PROGRAMS FOR YOUTH SPORTS TEAMS, OFFICE GROUPS & CONGREGATIONS SUNS BIG STAGE TEAM NIGHT OUT suns-sational RECOGNITION SUNS SPEAKER SERIES GROUP night out VIP HOSPITALITY PACKAGE suns-sational RECOGNITION high five tunnel SUNS BIG STAGE SUNS SPEAKER SERIES PROGRAMS FOR Dance Groups, Cheer Groups, Choirs, & Bands Sixthman Hotline Guest Relations Lost & Found Teamshop

26 A SIXTHMAN ASSISTS

27 25 Sixthman FAQ Ticket Information How do I purchase additional single-game tickets? If you would like to purchase single-game tickets during the regular season, please call your SixthMan Experience Specialist at (602) before you use alternative methods. Your Specialist is able to view all available tickets up to the second that you call. What do I do if I lose my tickets for a game? If your tickets are lost or stolen, call your SixthMan Experience Team at (602) , and your tickets will be re-printed and put in Will-Call for the party of your choice. Only the Season Ticket Holder listed on the account can request ticket re-prints. Does my child need a game ticket? Children under the age of 3 years do not need a ticket. How do I donate my tickets for a game? If it is at least 24 hours prior to the game, you can use the SixthMan Account Manager or contact your SixthMan Experience Specialist to donate your tickets. You will automatically receive 100% attendance for that game, as well as a letter from the Suns. How do I put my tickets in Will-Call for someone else? If you need to put your tickets in Will-Call for another party, you can call your SixthMan Experience Team prior to the game to do so. Only the Season Ticket Holder on the account can request ticket re-prints. What if I need wheelchair accessible seating for a game? If accessible seats are necessary on a short term basis (no more than 3 games per season), you can contact Guest Relations or your SixthMan Specialist and they will be happy to assist you. Their info hotline number is (602) You must leave a detailed message, including the Sixthman Hotline Guest Relations Lost & Found Teamshop

28 26 Sixthman FAQ specific game, the date, and your current section, row and seat numbers. A representative will respond to you within 48 hours. Please note that due to limited availability, accessible tickets are on a first-come, firstserved basis, and only the accessible guest and one companion can be accommodated. How do I get my playoff tickets? As a Full Season Ticket Holder, you have the first right of refusal on your seats for the entire playoff run. However, as a Half Season Ticket Holder, you have the first right of refusal on your seats for half of the games. Payment for playoff tickets is based on whether or not you renew your season tickets for the upcoming season. How do I change my seat location for next year? One of the many benefits of being a Season Ticket Holder is the ability to attempt to improve your seats every year. An upgrade / relocation process takes place each May/June. Communication concerning this event is sent out to all SixthMan Members towards the end of each regular season and you must RSVP to participate. How do I get into all of the clubs? We offer a variety of club atmospheres in the US Airways Center. Each club is exclusive to the Season Ticket Holders holding seats in those areas. Follow us on us at [email protected]

29 27 Sixthman FAQ Account Information If my personal information changes (phone, address or ), who do I notify? Communication is the key! If you have a change in your name, mailing address, phone number, and/or address, you can either: (1) Log into your personal SixthMan Account Manager using your Account ID and password and update your information; (2) Contact your SixthMan Experience Specialist at (602) ; or (3) Provide us with your updated information in writing and mail it to: Phoenix Suns SixthMan Experience Team 201 E. Jefferson Street Phoenix, AZ How can I gain higher priority with the Phoenix Suns? The day you purchased your Suns Season Tickets, you made your Seniority Date official. This is an important piece of information, as it gives you priority over newer accounts when it comes to relocating and obtaining additional seats. To find out your seniority date, call your SixthMan Experience Team at (602) Can I bring a noisemaker and/or poster(s) to the games? NBA regulations prohibit noisemakers. Posters are allowed, but must be approved upon entry. Though our fans are encouraged to cheer on the team and be supportive, other ticket holders/fans and the players on the floor must be given consideration. Why does the Online Ticket Manager close down 2 hours before game time? Due to the fact that doors open 1½ - 2 hours before game time, tickets on the online Account Manager cannot be re-sold or forwarded by at that time. This is to minimize possible occurrences in which two different parties have access into the Center using the same tickets. Sixthman Hotline Guest Relations Lost & Found Teamshop

30 28 Sixthman FAQ After I sell my tickets on the Ticket Exchange, where does the money go? When your tickets are re-sold, the money goes into your Suns account and can be used towards playoffs, your renewal, or any other form of Suns Tickets. Can I get my resale credit back? Yes! At the end of the season, we can send you a check for your resale credits you have acquired throughout the season. If you use your resale credit as a payment towards your account, that credit will become non-refundable. Can I get a refund? The Suns do not issue refunds for any tickets that have been purchased. All payments are non-refundable and non-transferable. How can I purchase a parking pass? Suns Season Ticket Holders have a number of garages to choose from, varying in price for the full season. For more parking information, i.e., price and availability, contact your SixthMan Experience Team. Follow us on us at [email protected]

31 29 Policies & Procedures Release of Liability The holder of a ticket voluntarily assumes all risk and danger of personal injury, property loss or other damage and all hazards arising from, or related in any way, to the event for which the ticket is issued, whether occurring prior to, during, or after the event, and releases the Phoenix Suns, the NBA and their affiliates, agents, and employees (including players and contractors) from any and all liability from, relating to, or arising from such injury, loss, or damage. The National Basketball Association, the Phoenix Suns and US Airways Center are committed to creating a safe, comfortable, and enjoyable sports & entertainment experience. NBA fans have a right to expect an environment whereby: Players will respect and appreciate each and every fan. Guests will be treated in a consistent, professional and courteous manner by all Center and team personnel. Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language or obscene gestures. Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner. Guests will sit only in their ticketed seats and show their tickets when requested. Guests will not engage in fighting, throwing objects or attempting to enter the court. Those who engage in any of these actions will immediately be ejected from the game. Guests will smoke in designated smoking areas only. There will not be any obscene or indecent messages on signs or clothing. Guests will comply with requests from Center staff regarding Center operations and emergency response procedures. The US Airways Center staff has been trained to intervene when necessary in an effort to enforce the above guidelines. Guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these guidelines will be subject to ejection without refund, revocation of season tickets, and may also be in violation of city ordinances resulting in possible arrest and prosecution. Sixthman Hotline Guest Relations Lost & Found Teamshop

32 30 Policies & Procedures Ownership of Seat Locations The Phoenix Suns own and control all rights to seat locations for Suns home games. Purchasers of season tickets obtain a license, in the form of a ticket, to use the seat location designated by the ticket. This license may be revoked by the Suns at any time upon refunding the purchase price of the ticket. The Phoenix Suns retain the right to change Season Ticket Holder s seat locations at any time. This license is granted on a game-bygame basis and is subject to all rules, regulations and policies relating to tickets as established by the Suns, US Airways Center and the NBA. Season Ticket Holder and Accounts The Season Ticket Holder is generally the person or business that pays for the tickets, and that person or business is assigned an account. The Season Ticket Holder must provide the Suns with the contact person for the account, particularly in the case of a corporate account or partnership. Season tickets should be paid for with a check or credit card. If a third party payment is accepted by the Suns, such acceptance shall not give the third party any Season Ticket Holder or renewal privileges, or cause or require the Suns to change the name on the account. Season Ticket Privileges Non-Transferable Season Ticket Holders have no right to transfer the renewal privilege of seat locations designated by their tickets to any person, whether by a request to transfer the account into another name, or in an attempt to transfer the seat locations or the renewal privilege described below by will or trust, property settlements, transfers to creditors, or any other means. It is important to the Suns to protect and reward longtime Suns fans by allowing them to upgrade their seat locations, rather than allowing Season Ticket Holders to transfer renewal privileges to others. Therefore, any attempt to transfer season ticket renewal privileges to third parties will not be recognized by the Suns and may result in cancellation of all season ticket privileges. Any court order directing distribution of season ticket ownership to a person not listed as the Season Ticket Holder; whether in bankruptcy or otherwise, will result in the Suns exercising the right to immediately revoke the license represented by the tickets, including any season ticket renewal privileges, upon refund by the Suns of all amounts paid for games that have not yet been played. Follow us on us at [email protected]

33 31 Policies & Procedures The Suns, however, generally recognize two exceptions to the above prohibition. First, the Suns will allow an individual Season Ticket Holder to request transfer of season ticket privileges to members of the Season Ticket Holder s immediate family. Second, if the Season Ticket Holder is a business, it may request a change in the name of the contact person for its account. A request to transfer season ticket privileges to a family member, or to change the contact person or any other request for season ticket renewal privilege transfer, must be submitted to the Suns in writing, and must be supported by appropriate documentation (proof of relationship, official letterhead, signature of authorized company officers, etc.) satisfactory to the Suns. Requests for transferring ownership will be reviewed on an annual basis by Suns senior management. The Suns reserve the right to approve or reject any such request. Season Ticket Renewal Privileges In general, the holder of season tickets has an opportunity to renew for the next Suns season, the seat location represented by the tickets. This opportunity is a privilege granted by the Suns and may be revoked at the Suns discretion. Annual Renewal Mailing Season ticket renewal forms will be mailed to the contact person on the account. The exact payment deadline will be specified on the invoice. Due to the time required to process relocation requests, meet computer deadlines and distribute tickets, accounts not meeting the payment deadline are subject to cancellation. If you do not receive appropriate mailing within these time frames, please contact the SixthMan Experience Team for assistance. If you do not contact the SixthMan Experience Team within a reasonable time, you will be deemed to have waived your renewal privilege and your priority in seat locations. Once payments for season tickets are received, they are applied to hold specific seats, and thus nonrefundable. Distribution of Tickets Paid-in-full season tickets are distributed approximately two weeks before the Suns season. The tickets will be mailed to the address on the account. Sixthman Hotline Guest Relations Lost & Found Teamshop

34 32 Policies & Procedures Additional Seat Requests After each annual upgrade and relocation event, additional seats will be offered. We cannot guarantee the availability or location of additional seats. Please call your SixthMan Experience Specialist if you are interested in obtaining additional seats. Playoffs If it appears that the Suns will advance to the playoffs, Season Ticket Holders will be offered the opportunity to purchase tickets for all home playoff games, based on the Season Ticket Holder s renewal for the upcoming Suns season. Lost / Stolen Tickets Contact your SixthMan Experience Team at (602) , and we can re-print the tickets and put them in Will-Call under the party of your choice. Only the Season Ticket Holder can request ticket re-prints. Parking Info The Phoenix Suns offer 5 parking garage locations convenient to the US Airways Center: Chase Tower 2nd St. & Monroe Civic Plaza East 5th St. & Washington CityScape East 1st & Washington Collier Center 2nd St. & Washington Jefferson Street 3rd St. & Jefferson Renaissance Square 1st Ave. & Washington If you would like to purchase a parking pass with your season tickets, please call the SixthMan Experience Team at There are also several uncovered ground lots available around the Center. Prices vary based on day of week, time of game, opponent, and other events going on downtown. Prices have been known to fluctuate between $5 and $40. View for parking information and traffic updates. Follow us on us at [email protected]

35 33 Policies & Procedures Door Times The Phoenix Suns door opening times will normally follow these guidelines: 6:00 6:30 7:00 7:30 8:00 8:30 tip tip tip tip tip tip doors doors doors doors doors doors open open open open 4:30 5:00 5:30 5:30 6:00 6:30 For SixthMan Early Entry time, game times out of the ordinary, or to verify times, visit or call your SixthMan Experience Specialist at (602) Game Time Changes The Phoenix Suns will always inform you of game time changes. Watch your inbox and check the Suns website to make sure you do not miss any of the action! Always feel free to contact your SixthMan Experience Team at (602) to verify game times. Box Office / Will-Call Hours of Operation The US Airways Center Box Office is open: Monday Friday from 10:00 a.m. 5:00 p.m. (excluding holidays) On game days during the week, the box office opens at 10:00 a.m. and will close at halftime of the game. On game days during the weekend, the box office opens at 12:00 Noon and will close at halftime of the game. If you are unsure as to when the box office will be open, please call the SixthMan Experience Team at (602) Will-Call Procedures Tickets are placed in Will-Call in alphabetical order. Please refer to the letters above the window (based on your last name). If you need to get tickets reprinted, lost your tickets, or brought the wrong tickets to the game, please use the Customer Service window. The representative will be able to help you with your questions or concerns. Sixthman Hotline Guest Relations Lost & Found Teamshop

36 34 Policies & Procedures Please be advised that whenever picking up any tickets, you will need a valid picture ID. You may not pick up tickets for another party, or use any other individual s ID to pick up tickets for them. If you need to change the name for tickets placed in Will-Call, please call (602) Team Shop Hours The US Airways Center Team Shop is open: During the summer, Mon. thru Fri. from 10am 5pm During the Suns season, Mon. thru Fri. from 10am 5pm and Saturdays from 10am 3pm on non-game days Game days, from 10am 3pm and when the Center doors open until the end of the game Concessions / Dining Options The US Airways Center offers many dining options for any basketball fan. The options can be found on either the 100 or 200 level concourses. The concourses have everything from pizza and hot dogs to Chicken Caesar Salad and Cold Stone Creamery ice cream. All concessions close after the beginning of the 4th quarter, and no alcohol of any kind can legally be sold during the 4th quarter. Any questions about in-center concessions may be directed to Levy Restaurants at (602) Traffic Updates The Phoenix Suns understand there are road closures and detours that change daily. We will often send out an alert with traffic recommendations. The Phoenix Suns Insider also has traffic alerts to consult before the game. So that you don t miss out on these important updates, please call your SixthMan Experience Team with any address changes. You may also seek advice from downtownphoenix.com for other questions on parking, directions, detours, or closures. Follow us on us at [email protected]

37 35 Policies & Procedures Wheelchair Escorts For a wheelchair escort prior to a game, go to Guest Relations located in the Casino Arizona Pavilion across from Section A representative from Guest Relations will escort you to your seats. At the conclusion of the game, a representative will meet you at your seats and then escort you to an exit. Departure / Re-entry When exiting the main concourse, make sure your tickets are scanned by one of the GSR s. If you choose to re-enter, your tickets must again be scanned. Assisted Listening Devices Devices to aid in listening to a Phoenix Suns game at US Airways Center can be obtained on a first come, first served basis in the Guest Relations area located outside of Section ATM s There are three ATM s located around the US Airways Center. They can be found in the Casino Arizona Pavilion, Bud Light Paseo, and outside of Section 120, between the Team Shop and the Toyota Club. Autographs Phoenix Suns players make many appearances throughout the season at various locations for sponsors and Suns events. It s a great time to try and catch the players for an autograph. To find out where they will be appearing, check out Suns.com for all updates. If you would like to write to your favorite player or to our Community Relations Department, please use the following address: Phoenix Suns Attn: Player Name or Community Relations Department 201 E Jefferson Street Phoenix, AZ Sixthman Hotline Guest Relations Lost & Found Teamshop

38 36 Policies & Procedures Lost and Found The Phoenix Suns Lost and Found office can be reached by calling You may also call your SixthMan Experience Specialist to assist, as well. Additional Matters These policies and procedures attempt to cover most situations. In the event any issue or matter relating to the Suns season tickets is not covered, or there is a question of interpretation of the policies and procedures, or in the event of any dispute between the Suns and any Season Ticket Holder, or any Season Ticket holder and a third party, the Suns reserve the right to make all final decisions and determinations. The Suns further reserve the right to modify any policies and procedures upon notice to the Season Ticket Holder. Follow us on us at [email protected]

39 Z SIXTHMAN Zone defense

40 B1 A1 A44 B2 A2 A43 B44 B43 B3 A3 A42 B42 B4 A4 A41 B41 SUNS B5 A5 A40 B40 B6 A6 A39 B39 OFFICIALS B7 A7 A38 B38 B8 A8 A37 B37 VISITORS B9 A9 A36 B36 B10 A10 A35 B35 B11 A11 A34 B34 B12 A12 A33 B33 A Phoenix Suns PRICING EBW WBW P P B63 B13 B14 B15 B16 B17 A13 A14 A15 A16 A A30 B30 P1 P2 P3 P A29 B28 B A28 B18 A B19 A19 A20 A21 A22 A23 A24 A25 A26 B27 A27 B20 B21 B22 B23 B24 B25 B A32 B32 B LeveL Season Pricing AOT Club $81,609 - $15,609 Toyota Club $9,889 Sideline $6,809 Sideline/Corner/End $5,709 Lexus Club $5,269 Corner $4,389 Corner/End $3,949 Corner/End $2, LEVEL Season Pricing Sideline $2,189 Sideline $1,397 Corner $1,749 End $1,111 Corner $1,001 End $649 Wheelchair Accessible Prices include a $4.75 per ticket/per game Facility Fee

41 38 US AIRWAYS CENTER 100 Level

42 US AIRWAYS CENTER 200 Level 39

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