Creating a government digital ecosystem
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- Cuthbert Norman
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1 Creating a government digital ecosystem Tim Occleshaw Government Chief Technology Officer CIO Summit 10 June 2015 Department of Internal Affairs
2 Outline Disrupting government Scorecard Where to from here Q and A 2
3 Digital Disruption Changes enabled by digital technologies that occur at a pace and magnitude that disrupt established ways of value creation, social interactions, doing business and more generally our thinking. Kai Riemer, Associate Professor, University of Sydney 3
4 Digital Transformation Realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touch point in the customer experience lifecycle. - Altimeter 4
5 Better Public Services Result 10 A strategy for the future state of all New Zealand government digital services. A strategic vision: Easy for Customers Seamless, smart and secure Services System-wide integrated digital service delivery 5
6 OUR VISION A SINGLE, COHERENT ICT ECOSYSTEM SUPPORTING A RADICALLY TRANSFORMED PUBLIC SERVICE. It s about: Working differently to transcend agency boundaries and deliver smarter, customercentred services. 6
7 The three characteristics at the transformation's heart A ICT functional leadership We work differently to transcend agency boundaries and deliver smarter, customer centred services. B C A system-wide approach Transforming opportunities Integrated service delivery means that agency platforms, information and processes are shared and open by default. Supporting new services and enabling innovation across agencies. 7
8 A ICT functional leadership We work differently to transcend agency boundaries and deliver smarter, customer centred services. GCIO Centrally guided, collaboratively delivered. Leading for the collective good, with an ecosystem-wide perspective. In order to reduce complexity, we re building a foundation for: Risk management Investment prioritisation Benefits realisation Better information management.
9 The essentials of the future state Customer centric and trusted Simple by design Open and shared Centrally led Reduce the cost of delivering services Increase the range and quality of services
10 B A system-wide approach Integrated service delivery means that agency platforms, information and processes are shared and open by default. Agencies are able to CONSUME ECOSYSTEM CAPABILITIES. AGENCY SOLUTIONS are designed for system-wide benefits.
11 B A system-wide approach A transformed ecosystem s FOUR KEY FEATURES: 1 Consolidated PLATFORMS Connected INFORMATION 2
12 B A system-wide approach A transformed ecosystem s FOUR KEY FEATURES: 1 Consolidated PLATFORMS Connected INFORMATION 2 3 Enabled BUSINESS PROCESSES
13 B A system-wide approach A transformed ecosystem s FOUR KEY FEATURES: 1 Consolidated PLATFORMS Connected INFORMATION Strengthened and focused PEOPLE CAPABILITY Enabled BUSINESS PROCESSES
14 B A system-wide approach A system-wide approach: Agencies consume ICT common capabilities Agency solutions are designed for system-wide benefits. 1 Consolidated PLATFORMS Connected INFORMATION 2 3 Enabled BUSINESS PROCESSES 4 Strengthened and focused PEOPLE CAPABILITY
15 C Transforming opportunities Agency Industry Ministers Agencies are freed up to focus on core business Industry is an innovative integrator Informed government
16 Industry is an innovative integrator Industry Solutions and outcomes CO-CREATED WITHIN AN ECOSYSTEM VIEW with opportunity to act as an agency integrator. 16
17 Evolving the ICT Strategy
18 Partnership Framework ICT Strategic Leadership Group Technology Group ICT System Investment Group Information Group Digital Delivery Group
19 Creating better public services Getting the service experience right for the citizen in a digital world PERSONAL SECURE AND PRIVATE [email protected] ACCESS ANYWHERE
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