ECM as a Service - 18 months on

Transcription

1 ECM as a Service - 18 months on Miranda Welch CRM Product Manager, DIA

2 Agenda The beginning Digital transformation Common Capabilities ECMaaS background What s been happening Top tips

3 The beginning

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6 Our vision A single coherent ICT ecosystem supporting a radically transformed public service. It s about: Working differently to transcend agency boundaries and deliver smarter, customercentred services.

7 Key points A ICT functional leadership Working differently to transcend agency boundaries and deliver smarter, customer centred services. B A system-wide approach Integrated service delivery with agency platforms, information and processes are shared and open by default. C Transforming opportunities Supporting new services and enabling innovation across agencies.

8 A system-wide approach A transformed ecosystem s FOUR KEY FEATURES: 1 Consolidated PLATFORMS Connected INFORMATION Strengthened and focused PEOPLE & CAPABILITY Enabled BUSINESS PROCESSES

9 DIGITAL TRANSFORMATION

10 Digital Future Digital by Choice Digital by Design Digital by Default

11 Digital Transformation Simplify drive efficiencies through digitised information and simplified processes Transform business platforms and models Accelerate increase the speed of information delivery ACCELERATE TRANSFORM SIMPLIFY

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13 Along comes BABII

14 Your role Promote the use information in new ways to transform your business Own information as an asset Eliminate silos Governance of data and information will converge

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16 Common Capabilities Eliminates lengthy, repetitive primary procurement Enhanced service provision for a modern ICT marketplace Volume price breaks and standardisation Security certified Contributes to a more efficient and effective public service

17 Common Capability Products IT Managed Services Desktop as a Service Office Productivity as a Service G2012 NEW Security Panel Service Aggregation Enterprise Content Management Common Web Platform Common Web Services Large Account Resellers Infrastructure as a Service one.govt NEW NEW SE Security Certification and Accreditation

18 ECM as a Service

19 Vision for ECMaaS Transformation Step change from EDRMS Focus on: Continuous improvement Smarter information management Best practice Agile and easy

20 Enterprise Content Management Mobility Records & Document Management Collaboration Workflow All Content

21 ECMaaS Panel Suppliers Microsoft SharePoint / RecordPoint / Colligo Oracle ContentWorX OpenText Content Suite

22 Gartner Magic Quadrant 2014

23 Traditional As a Service Duplicate investments Limited capability Costly procurement Variable compliance Shared lower costs Pooled resources Streamlined purchasing Meet standards easier

24 Traditional As a Service Capex heavy Customisation is agency based Annual licence fees Often stagnate Primarily Opex Configure not customise Pay for services consumed Continuous improvement

25 Infrastructure ECMaaS sits on IaaS State of the art, onshore data centres Highly secure and available Three service providers Priced for government with volume discounts

26 ECMaaS - the first 18 months

27 In Production NZ Trade & Enterprise [Intergen] Department of Conservation [Team Asparona] NZ Transport Agency [OpenText] Ministry for the Environment [OpenText] Ministry for Primary Industries [Intergen]

28 Department of Conservation Team Asparona / ContentWorX Cultural Change Project: It s not our personal information Opening up access - read-write default Put your pull out quote here. Focus on finding not saving folderless, search-driven

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30 NZ Transport Agency OpenText solution Business-led change Specialist module for engineering drawings and transmittals Looking to add advanced case management Base public sector configuration eg GDAs already built in

31 Pipeline Statistics NZ Public Trust Accident Compensation Corporation Ministry of Justice Plus many others actively engaged

32 Financials

33 Total cost of ownership Whole of life costing: Procurement Installation and configuration Training Maintenance and upgrades Infrastructure costs Technical support User support

34 Millions Value Proposition - MPI / / / / / /20 'As-a-Service' 'Traditional' MPI evaluated implementation and operational run costs of the as-a-service solution against the existing enterprise document management system and costs. The as-a-service option provided better financial value for money across the six year period. The existing enterprise document management solution required significant capital investment of $3.75m over the first two years to bring it up to an equivalent standard to meet MPI business requirements.

35 Millions $5.0 Value Proposition - NZTA $4.5 $4.0 $3.5 $3.0 $2.5 $2.0 $1.5 $1.0 $0.5 $ / / / / / /20 As-a-Service Traditional NZTA s business case highlighted areas where the as-a-service offering (InfoHub) will deliver financial benefits in the following areas: Avoided cost. If the InfoHub project did not go ahead it would be necessary to build a new Kete, (current solution). Removing the need for HNO Capital Projects to procure, set up and maintain separate document management systems. The implementation of InfoHub will also make it possible to decommission old document management systems and to reduce the size of shared drives.

36 But we are just a small Council! Consider: Shared Services Umbrella model Shared knowledge Being able to talk with other agencies implementing the same solution is a major benefit

37 Top Tips

38 Put your heading here Type your bullet points here. Emphasise key words with red and bold font. To duplicate an existing slide, go to View in the toolbar and select Normal presentation view. With the Slides tab open, right-click on the slide you want to duplicate and choose Duplicate slide. Invest money and resources in change management.

39 Upgrades and continuous improvement are some of the most important benefits

40 Partnership Choose a partner you can work with for the next 10 years at least.

41 ECM is always a difficult project get the best resources you can..

42 Data migration is hard start early and practice a lot.

43 Connectivity and infrastructure vital Need picture

44 Summary ECMaaS and other common capability products will contribute towards: A government ICT ecosystem Transformed, customer-centred public services Innovation and change

45 Resources and contacts ICT Strategy Contact Miranda Welch CRM Product Manager (04)