POWER SECTOR: CONTINUITY MANAGEMENT & DISASTER RECOVERY

Transcription

1 POWER SECTOR: CONTINUITY MANAGEMENT & DISASTER RECOVERY A two-day interactive training to strengthen the resilience of your organisation in times of a crisis ADVANCING HIGH PERFORMERS DEVELOPING POWER EXECUTIVES PAN AFRICAN TRAINING FORUM FOCUSING ON ENHANCING PERFORMANCE BUSINESS FRIENDLY STRATEGIES PRACTICAL & INNOVATIVE LEARNING INTERNATIONAL & REGIONAL TRENDS August 2015 Nairobi January 2016 Johannesburg

2 Course Facilitator: Dr Michael Robbins Michael has a great deal of industry experience, demonstrated through working closely with the Scottish Power Company on a project to reduce human capital risk in generation and recovery. He has also dealt extensively with the Dubai Electricity and Water Authority, to optimise process security. Michael is currently Managing Director for IMOR International based in Europe and South Africa. He has worked as a Senior Consultant for a number of European and South African business consulting organisations. Until joining IMOR International, Michael was head of corporate risk globally for a leading South African risk management company. He is a graduate of Manchester University, has over 30 years experience across all corporate disciplines as well as the power sector, and has held the posts of Director and General Manager (MD) and CEO of two major UK companies, one private and one quoted company. Michael was awarded his doctorate in International Business Administration in July As a consultant specialising in implementing organisational risk controls through management standards and systems including strategic and operational risk management combined with cultural change, he has developed a unique understanding of the practical issues facing all those responsible for the development and administration of business controls in a power operation. He has worked in this field for 15 years. Michael has lectured for the British Standards Institute worldwide on Integrated Management Systems, Management Standards, Corporate Governance, Business Continuity Management, Risk Identification, and Control via ISO Standards. He is also a visiting lecturer on controlling risk via integrated management standards and systems and for Hong Kong Poly University. He is the co-author of PD.6668: 2000, Managing Risk for Corporate Governance - A pre Standard BSI publication. This publication has received acknowledgement as a leading publication in its field, the publication has been translated by the Japanese Management Association as one of its principle guidance documents on the subject of risk in corporate governance. Michael has also participated in the development of the BSI standard for business continuity BS25999 now replaced by ISO Welcome to the Continuity Management & Disaster Recovery Course Welcome to Continuity Management and Disaster Recovery, uniquely designed to address the challenges experienced by power utilities within the African context. Organisational resilience is directly linked to the overall health of your utility. It is of critical importance to ensure plans and responses are in place to strategically address disasters that may occur. Issues such as unreliable infrastructure, political instability and constant economic flux threaten business operations and performance and increase exposure to risks and uncertainty. As these risks evolve, so too must our business continuity strategies, to ensure maximum readiness and a proactive stance to industry turbulence. Spintelligent Training Academy has worked closely with experts within our faculty to provide a training that directly addresses these challenges and provides the skills needed to increase your resilience quotient. We will demonstrate a holistic approach to business continuity, from scenario planning and testing to plan implementation and effective leadership. We aim to facilitate sustainable growth within your organisation through these premium learning opportunities and we look forward to ushering you into an era of heightened performance. Pamela Largue Spintelligent Training Manager Benefits of attending: 1 2 Comment from a previous Spintelligent Training course: Very professional start to finish, I am hoping to run this course for my team. Gary O Callaghan, Head of Energy Sector, Siemens Identify the value of increased resilience in your grid operations through effective business continuity planning Validate the efficacy of current business continuity strategies and identify where and how to improve He is currently working with a number of global organisations on issues relating to corporate governance Integrated Reporting development and the establishment of good practice within their operations for Business Continuity Management using ISO as a base standard to assist in BCM planning, ongoing BCM management and auditing, as well as working in the private sector he is engaged in a number of public sector SOE BCM projects directed at power and utilities asset risk resilience Ensure rapid availability of management decision-making capabilities and communication to restore power and functioning Reduce the impact of business interruptions through the identifying mission critical business processes within the utility Manage the crisis response efficiently, thereby reducing risk of potential loss of revenue, capacity and assets 2 Book early and SAVE 10%:

3 Agenda DAY 1 MODULE ONE: THE BIG QUESTION WHAT IS RESILIENCE AND WHY IT IS CRITICAL TO MY ORGANISATION? Adapt successfully to unforeseen and disruptive changing power sector environments. Gain a competitive edge by identifying gaps and taking advantage of opportunities. Be more agile and innovative by learning from trends. Reduce costs and increase efficiency by avoiding potential pitfalls. Obtain a better understanding of risks and opportunities. Preserve and improve their reputation by being seen as vigilant and robust. Engender trust amongst external clients and internally amongst staff. Cultivate a culture of shared purpose and values. Group discussion and feedback Participants will be given the opportunity to discuss pitfalls, challenges as well as where improvement is required within their organisations. MODULE TWO: EFFECTIVE BUSINESS CONTINUITY AND DISASTER RECOVERY PLANS FOR POWER INDUSTRY OPERATIONS Managing the crisis response efficiently through solid and practiced crisis management communications processes. Impact/time diagram: establishing downtime and the impact on your revenue stream and critical business operations. Implementing emergency response procedures that help ensure the safety of personnel and the protection of utilities assets during and after the crisis event. Developing recovery strategies and continuity plans for critical business functions required to sustain an acceptable level of operation during a significant business interruption. Keeping technology operational: Designing and implementing resiliency strategies and plans for essential information technology infrastructure, hardware, software and data during a crisis. Conducting periodic validation and testing processes that help ensure the BCM program is effective and well understood by all involved. Agenda at a glance 08:30 Registration 09:00 Workshop session 10:00 Tea Workshop session 12:30 Lunch 13:30 Workshop session 15:00 Tea 15:30 Workshop session 17:00 Close Who should attend? It is highly recommended that professionals from power utilities who are involved in any aspect of business continuity and disaster recovery attend this course, including: Strategy and business continuity Project management Systems operations Enterprise resilience Disaster recovery Enterprise preparedness Enterprise risk management Quality personnel, managers, advisors and experts in a range of organisations including: Power utilities IPPs Municipalities Practical exercise: The facilitator will provide a practical exercise to demonstrate how to design and implement the principles of this module. MODULE THREE: MAXIMISING BUSINESS CONTINUITY IN THE POWER VALUE CHAIN BCM needs to be part of the procurement strategy as a risk mitigation measure and utilities need to consider supply chain failure in their own BCPs. Understanding the supply/value chain code of conduct. Auditing service level agreements: evaluate conditions and practices in supplier manufacturing or service facilities including business continuity management systems. Corrective Action Plan (CAP): Utilising a plan to address all findings from an audit. 3 Register online at

4 Agenda MODULE FOUR: MANAGING VALUE CREATION WITHIN A BUSINESS CONTINUITY PROGRAMME FOCUSED ON SUPPLY CHAIN ACTIVITY Managing value creation within a business continuity programme focused on supply chain activity Effectively recruiting, hiring, training, motivating, rewarding, and retaining your workers. Managing and processing information, as well as protecting a company s knowledge base. Minimising information technology costs, staying current with technological advances, and maintaining technical excellence. Practical application: Two key factors for utilities Recovery Point Objective (RPO) refers to the point in time in the past to which you will recover. Recovery Time Objective (RTO) refers to the point in time in the future at which you will be up and running again DAY TWO MODULE ONE: ANSWERING FUNDAMENTAL QUESTIONS: This session will be an interactive discussion between facilitator and participants to encourage feedback and understanding. What are the national strategic and economic risks if your core utilities go down for one day, one week or even longer? How are national utilities protected currently? Are core elements of the national utilities protected differently from lower ranking risk? - Controls What will happen to your stakeholders in the event of a disaster? - Communication What types of disasters or impacts are you guarding against? Risk ranking What were the results of your latest full disaster recovery test? Undertaking a vulnerability risk assessment? IN-HOUSE TRAINING Want this programme in-house? As market leaders in professional development and continuous improvement, the Spintelligent Training Academy offers you, the power professional, this unique opportunity to empower yourself with sought after specialist skills, from an expert facilitator, who will be delivering your bespoke training programme at your premises. For more information on creating your bespoke training programme please enquire by to training@spintelligent.com or call BENEFITS OF IN-HOUSE Expert Facilitation Tailored programmes focused on your business challenges Comprehensive Needs Analysis Analysis (TNA) Materials customised around your documentation, people and processes Blended solutions including online learning, one-on-one coaching and face-to-face training Conducted at a location of your choice High Return on Investment for a group of five or more participants Programmes from one day to one year Enquire today: training@spintelligent.com Register online at 4

5 MODULE TWO: ASSET RISK MANAGEMENT AND LEGACY PLANT ISSUES IN BCM PLANNING KEY THEMES: Investigating optimal management of physical assets during a time of disruption. Aligning organisational objectives which feed into asset management strategies, objectives, plans and day-to-day activities. Planning whole life cycle asset management and cross-disciplinary collaboration to achieve the best value combined outcome for your utility. Risk management and risk-based decision-making. MODULE THREE: CAN WE AFFORD TO TEST OUR BCPS? UNDERSTANDING THE PEOPLE ASPECTS: Testing BCPs - Design of response plans. Putting in place and updating maintenance programmes with a focus on: if there is a change to the external environment in which the organisation operates; following lessons learned from an incident or exercise; and changes to staff. Redesigning your learning management strategies, encouraging learning and testing of understanding: implementing a culture of excellence Exercise and feedback MODULE FOUR: LEADERSHIP AND PERFORMANCE MANAGEMENT: THE SECRET INGREDIENT - PEOPLE: Leadership, people engagement, and capability challenges: realising that the performance management process affects all of these challenges. Gathering bottom-up feedback from employees through engagement processes, identify weaknesses and improve performance. Bolstering an organisation s capacity to manage the response and recovery phases of a crisis. Questions and close end of day two. Comment from a previous Spintelligent Training course: It was a very pleasant experience. The content of the course was good with easy to understand presentation. The analysis part of the course using Excel tools was most useful Jacques Van Rensburg, Financial Manager, Solar Capital (Pty) Ltd

6 About the Spintelligent Training Academy Skills and knowledge development are key to driving growth through increased innovation in all industries. Continuous training provides a return on investment for both the individual and the business. At Spintelligent Training Academy, we target the core areas that are vital to the success of a business operating within the energy sector. Experienced training instructors with a proven track record in the power and utilities industry deliver content that will empower individual high performers, teams, managers and executives. Our solutions are designed to produce tangible results through sustainable improvement and inject energy and innovation into performance. Delivery Style You will experience dynamic, interesting and proactive sessions, case studies and discussions that will include innovative concepts and practices, useful practical examples of projects and cases from across each region. Clarion Training is focused on delivering practical and industry relevant training that will enhance your business and knowledge skills at a very real and tangible level. Post-course Each participant will be given a certifcate of attendance, CPD certified, on completion of the course. Booking price $2,300 - Full price $2,070 - Early booking price Group booking discounts: Group bookings of 2-4 participants receive a 10% discount Group bookings of 5+ participants can benefit from even better rates. Please contact us directly for further details: training@spintelligent.com Accommodation Participants are responsible for arranging their own accommodation. Where possible, Spintelligent Training Academy has special rates with certain hotels, please contact us for further information. Venue The course will take place in Nairobi. Venue to be advised. Similar courses run by Spintelligent Training Academy Effective Asset Management: 7 9 Sep 2015, Johannesburg Grid Shock Preparedness and Blackout Management: 3 4 Dec 2015, Nairobi Full course calendar available at 6 Register online at

7 Continuity Management & Disaster Recovery August 2015, Nairobi January 2016 Johannesburg 3 EASY WAYS TO REGISTER training@spintelligent.com 1. REGISTRATION PRICES Early bird rate bookings placed 6 weeks+ before the start date Full Rate Standard fee $2,070 $2,300 Prices are subject to standard VAT if training is held in South Africa Group booking discounts: Group bookings of 2-4 participants receive a 10% discount Group bookings of 5+ participants can benefit from even better rates. Please contact us directly for further details: training@spintelligent.com Early booking price: 10% discount is available on all bookings up to 6 weeks before the course date. 2. HOW DID YOU HEAR ABOUT THIS COURSE? Sales Call Our Website Search Engine Other (please state) 3. WHAT IS YOUR MAIN FOCUS OF INTEREST? 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Any fees which are due and payable as at the date of the request for cancellation will remain due and payable; Language: The course will be presented in English. General: In the unlikely event that the course has to be cancelled, Spintelligent Training Academy is not liable for any travel and accommodation costs incurred by attendees in connection with their registration. In these circumstances, we will endeavor to offer alternative dates and similar courses within a 12 month time period. Spintelligent Training Academy retains the right to amend the content and timing of the programme, the speakers, venue or dates. Spintelligent Training Academy shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay is due to any cause beyond its reasonable control, including unavailability of the venue of the Event, act of God, war, terrorist activity, civil commotion, malicious damage by a third party, strike, lock-out or other employee dispute, compliance with a law or governmental order, rule, regulation or direction, fire, flood, storm or disease outbreak. By submitting your details, you agree to the use of your personal information as set out in our privacy policy on Sales ID: MKTG01 SPINTELLIGENT TRAINING ACADEMY FORMS PART OF CLARION TRAINING SPINTELLIGENT S POWER PORTFOLIO OF EVENTS CLEAN POWER AFRICA EAPIC East African Power Industry Conven on West African Power Industry Conven on RWANDA POWER & INFRASTRUCTURE INVESTMENT FORUM KIGALI - RWANDA 7