Regional Cluster Event (RCE) New Curricula for e-leadership Delivering Skills for an Innovative and Competitive Europe

Size: px
Start display at page:

Download "Regional Cluster Event (RCE) New Curricula for e-leadership Delivering Skills for an Innovative and Competitive Europe"

Transcription

1 Regional Cluster Event (RCE) New Curricula for e-leadership Delivering Skills for an Innovative and Competitive Europe 25th June 2014 Politecnico di Milano Aula Magna Piazza Leonardo da Vinci, 32 Milano, ITALY

2 A top down experience: the idea Native digital editions

3 What went wrong? Publishers forgot the market

4 A bottom up experience: the idea

5 Why this success? Tech was a mean and not a purpose

6 E-LEADERSHIP: skill or talent? Method Organization Expertise IT Skills Market Bsns Entrepreneurship Engagement Speed Team Empowerment Vision

7 Regional Cluster Event (RCE) New Curricula for e-leadership Delivering Skills for an Innovative and Competitive Europe 25th June 2014 Politecnico di Milano Aula Magna Piazza Leonardo da Vinci, 32 Milano, ITALY 1 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

8 BUSINESS INNOVATION BY DIGITAL The e-leader: how to define them A Passionate for both human resources and technology An enabler of the transformation for a New Style of Work A visionary about how to create new value, combining IT creativity and human aptitudes, leveraging personal authoritativeness 2 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

9 BUSINESS INNOVATION BY DIGITAL What competences required Talent approach oriented to Millenials and Mobile generation Culture of spread contents VS keep contents Enabling information embedded with social communities Gamification and HR 2.0 tools such as a knowledge boost 3 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

10 BUSINESS INNOVATION BY DIGITAL Business case: OneHP provides an online network that enables the HP workforce to capture and share information and knowledge broadly and quickly across the globe. New ideas and new solutions for HP s transformation requires input and problem solving from a geographically dispersed community of HP employees. OneHP connects the global workforce together. Accelerates peer-to-peer communication and problem solving Captures an individual s knowledge and expertise that is read and reused by many Peer to peer communication in context, deepening understanding for decision making Plus over Wordpress blogs 4 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

11 Thank you Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

12 LOGO Regional Cluster Event (RCE) New Curricula for e-leadership Delivering Skills for an Innovative and Competitive Europe 25th June 2014 Politecnico di Milano Aula Magna Piazza Leonardo da Vinci, 32 Milano, ITALY

13 BUSINESS INNOVATION BY DIGITAL - 1 case history Experience Small Italian Consulting Company active in Italy that offers daily benchmark about the hotel rooms occupancy, average rates and average revenue per available room and trust reputation. The Entrepreneur has: Many work experience Economic and commercial knowledge Leadership how technology can support it

14 BUSINESS INNOVATION BY DIGITAL - 2 What competences required

15 BUSINESS INNOVATION BY DIGITAL - 3 The e-leader: how to define them

16 Regional Cluster Event (RCE) New Curricula for e-leadership Delivering Skills for an Innovative and Competitive Europe 25th June 2014 Politecnico di Milano Aula Magna Piazza Leonardo da Vinci, 32 Milano, ITALY

17 BUSINESS INNOVATION BY DIGITAL - 1 Sematic Leading by Innovation: Up with our Know How

18 BUSINESS INNOVATION BY DIGITAL - 2 What competences required? A very good knowledge of the «e»

19 BUSINESS INNOVATION BY DIGITAL - 3 The e-leader: how to define them A new arrow ad disposal of the Today leader

20 Back Up

21 Our History The company changed its name to Sematic Italia Acquisition of Computec Sematic Group foundation Verri moves to Suisio plant Operations in China (Suzhou) JV in India Sematic RE Sales office in Turkey Acquistion of Verri Ditta Zappa foundation Set up of Sematic UK Acquisition of Liftmaterial Acquisition of Tyler Operations in Mexico New plant in Hungary New plant in Changshu (China) 1959 Sales offices in Hungary and Singapore /06/2014 p. 6

22 Sematic Group Worldwide Wombwell (UK) Pliening (Germany) Nyìregyháza, (Hungary) Twinsburg (USA) Osio Sotto HQ, Suisio & Lonato (Italy) Istanbul (Turkey) Changshu (China) Monclova (Mexico) Hong Kong (China) Mumbai (India) Singapore (Singapore) North America Europe+Africa Turkey + Middle East Asia Pacific Manufacturing plant : doors Complete Elevators Manufacturing of door parts / Distribution center Manufacturing plant : Cabins India + Gulf Commercial unit / Customer support center 27/06/2014 p. 7

23 Turnover data Euro Euro Euro Euro Euro Euro Euro Euro 2011 forecast Euro 27/06/2014 p. 8

24 Number of Employees 2003 (end) Nr (end) Nr (end) Nr (end) Nr (end) Nr (end) Nr (end) Nr (forecast) Nr (end) Nr /06/2014 p. 9

25 27/06/2014 p. 10 Freedom Towers (One World Trade Center) New York, NY USA

26 27/06/2014 p. 11 Famen Temple - Xian Cina

27 Palazzo Regione Lombardia - Milano Italia 27/06/2014 p. 12

28 27/06/2014 p. 13 Campanone - Bergamo Italia

29 Regional Cluster Event (RCE) New Curricula for e-leadership Delivering Skills for an Innovative and Competitive Europe 25th June 2014 Politecnico di Milano Aula Magna Piazza Leonardo da Vinci, 32 Milano, ITALY Giuliano Pozza CIO of Fondazione Don Carlo Gnocchi Onlus

30 BUSINESS INNOVATION BY DIGITAL - 0 the context: Fondazione Don Gnocchi (FDG) What we do and where: 60 rehabilitation and social care centers in 9 Italian Regions ( patients per day)

31 BUSINESS INNOVATION BY DIGITAL - 1 P.I.S.A. Digital Platform at FDG Patient 1 Admission/ Registration Long Term care Day care HOME CARE Patient 2 Patient 3 Clinic Day care Patient 4 Admission Patient x Rehabilitation Center P.I.S.A.: an enabling process-oriented Digital Platform for FDG HOME System Integration

32 BUSINESS INNOVATION BY DIGITAL - 1 P.I.S.A. Digital Platform at FDG Piatt. P.I.S.A. Steering Committee Strategic direction Program Management Project Management Teams Strategy execution Platform development Platform Roll-out Change Management Thematic Committees Process standardization Master data management Strategy/Steering Committee President Managing Director Executive Directors Health Directors - Clinical CIO Project Manager - Technical Project Manager - Key Users - Nurses - Physicians/Medical Doctors - Front-end - Rehabilitation and social care - Administration - Information Systems Specialists - Provider

33 BUSINESS INNOVATION BY DIGITAL - 2 What competences required What we need: CIO: Governance Change Management Relationship Mng. (ecf, COBIT) IT Strategic plan/strategy alignment IT managers/specialists: Process view Relationship Mng. Strategy Execution «Business» e-leaders Change Management Clear Roles & Responsabilities (RACI) «IT SAVVY» Relationship Mng. What we have: CIO: Management Project Mng. Team management IT operating plan IT managers/specialists: Application/tech view Technical competences Project delivery «Business» e-leaders «Process Silos» view It s a technical problem As in Harry Potter: IT s Magic Focus on «local» objectives

34 BUSINESS INNOVATION BY DIGITAL - 3 The e-leaders: how to define them An example: the CIO The CIO promotes the strategic alignment between IT objectives and enterprise objectives. He works with other e-leaders and suppliers (relationships) to maximize the value of IT and to respond to stakeholders needs thought benefit realization, resource and risk optimization (merging ecf, COBIT ) The perception (AISIS survey on e-leaders 2014): You work with IT. You do not fix directly computers yourself (you aren t able), but you coordinate real technicians who help users with IT problems You build software You work on feasibility studies and coordinate projects You manage the hospital network and information systems You work on IT Governance but honestly I do not have any idea of what does it mean in real life Mostly you do meetings

35 BUSINESS INNOVATION BY DIGITAL - 0 Final considerations: healthcare «Spaghetti Architectures» and high risk legacy systems Technology Innovation driven by Medical Devices, Diagnostics and Robotic systems Diverse Cultures (value!) and lack of «IT SAVVY» leaders Technology Innovation driven by Regional/National (EHR) and local (EMR) systems «When they break, they break hard» (John Snow, from The Wall) High risk technologies (life saving but life threatening as well!)

New Curricula for e-leadership

New Curricula for e-leadership Regional Cluster Event (RCE) New Curricula for e-leadership Delivering Skills for an Innovative and Competitive Europe 25th June 2014 Politecnico di Milano Aula Magna Piazza Leonardo da Vinci, 32 Milano,

More information

ENFORCING TEAM COOPERATION (ETC) Paolo Maresca Dipartimento di Ingegneria Elettrica e Delle Tecnologie dell Informazione paolo.maresca@unina.

ENFORCING TEAM COOPERATION (ETC) Paolo Maresca Dipartimento di Ingegneria Elettrica e Delle Tecnologie dell Informazione paolo.maresca@unina. Regional Cluster Event (RCE) New Curricula for e-leadership Delivering Skills for an Innovative and Competitive Europe ENFORCING TEAM COOPERATION (ETC) Paolo Maresca Dipartimento di Ingegneria Elettrica

More information

New Curricula for e-leadership

New Curricula for e-leadership Regional Cluster Event (RCE) New Curricula for e-leadership Delivering Skills for an Innovative and Competitive Europe 25th June 2014 Aula Magna Piazza Leonardo da Vinci, 32 Milano, 20133 - ITALY Demand

More information

Comparative Domestic and International EHR Adoption

Comparative Domestic and International EHR Adoption Comparative Domestic and International EHR Adoption October 4, 2010 Lydon Neumann Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Review of 1. Connected IT Health 2. Market

More information

Global Talent Management and Rewards Study

Global Talent Management and Rewards Study Global Talent Management and Rewards Study At a glance Overview The 2014 Global Talent Management and Rewards Study provides an in-depth look at the practices and concerns of organisations around the globe.

More information

AACSB International Accreditation and Joint Programs

AACSB International Accreditation and Joint Programs AACSB International Accreditation and Joint Programs Lucienne Mochel Assistant Vice President for Accreditation Services The AACSB Mission To advance quality management education worldwide through accreditation

More information

Employee performance management in a global setting. Brenda Wilson

Employee performance management in a global setting. Brenda Wilson Employee performance management in a global setting Brenda Wilson Performance management overview What is performance management? Performance management is a CORE business process driven by business strategy,

More information

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits Talent & Organization Organization Change Driving successful change to deliver improved business performance and achieve business benefits Accenture Organization Change Distinctive solutions for transformational,

More information

rethink-tm.com Rethink Talent Management Transforming businesses into higher performance organisations

rethink-tm.com Rethink Talent Management Transforming businesses into higher performance organisations rethink-tm.com Rethink Talent Management Transforming businesses into higher performance organisations Your talent management strategy should be as well thought out and purposeful as your business plan.

More information

1_ The Italian Startup Ecosystem: "Who s Who" 2_ Investments in hi-tech startups in Italy. 3_ A selection of significant startups

1_ The Italian Startup Ecosystem: Who s Who 2_ Investments in hi-tech startups in Italy. 3_ A selection of significant startups 1_ The Italian Startup Ecosystem: "Who s Who" 2_ Investments in hi-tech startups in Italy 3_ A selection of significant startups The Italian Startup Ecosystem The players Funded Startups Innovative Startups

More information

Follow the sun support 24x7x365. Keeping your HP NonStop systems and software up and running

Follow the sun support 24x7x365. Keeping your HP NonStop systems and software up and running Follow the sun support 24x7x365 Keeping your HP NonStop systems and software up and running The HP Global Customer Support Center (GCSC) is an elite, worldwide technical support team that serves HP NonStop

More information

METRICS TO HELP IMPROVE YOUR WORKFORCE PRODUCTIVITY

METRICS TO HELP IMPROVE YOUR WORKFORCE PRODUCTIVITY METRICS TO HELP IMPROVE YOUR WORKFORCE PRODUCTIVITY KEY RESULTS FROM MERCER 2013-2014 WORKFORCE METRICS DATABASE Tom Jacob, Mercer Ephraim Spehrer-Patrick, Mercer Milan Taylor, Mercer TODAY S PRESENTERS

More information

Recruitment Process Outsourcing Market Segment: Overall

Recruitment Process Outsourcing Market Segment: Overall NEAT EVALUATION FOR CIELO: Recruitment Process Outsourcing Market Segment: Overall This document presents Cielo with the NelsonHall NEAT vendor evaluation for Recruitment Process Outsourcing (Overall market

More information

Capabilities Overview

Capabilities Overview SERVICES AND SOLUTIONS Capabilities Overview Asset Management and Optimization Engineering and Technical Services Education and Training Aftermarket Parts and Services Experience In Motion SERVICES AND

More information

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY AMDOCS CUSTOMER success story OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY We wanted a partner that would talk straight with us, and that s exactly the Amdocs approach.

More information

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS AMDOCS CUSTOMER success story AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS With Amdocs we re in far better position to respond to customer demand by

More information

PROCUREMENT CONSULTING OUTSOURCING SOFTWARE. www.gep.com

PROCUREMENT CONSULTING OUTSOURCING SOFTWARE. www.gep.com PROCUREMENT CONSULTING OUTSOURCING SOFTWARE www.gep.com TALENT GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client's success, creating strong

More information

Belgian Association of HR Managers

Belgian Association of HR Managers High Performance Through People June 2008 1 Belgian Association of HR Managers Paul Bulcke CEO Nestlé 6 th May 2009 Belgian HR Managers Conference, Olympic Museum, May 6, 2009 2 Nestlé Long-standing history

More information

The HR Director s Talent Challenge: Research report on Motivation and Engagement of staff in Higher Education institutions

The HR Director s Talent Challenge: Research report on Motivation and Engagement of staff in Higher Education institutions The HR Director s Talent Challenge: Research report on Motivation and Engagement of staff in Higher Education institutions Fierce competition for funding and the need to differentiate from other institutions

More information

7 Seven. Leadership Development Trends

7 Seven. Leadership Development Trends 7 Seven Leadership Development Trends One Complexity is the new normal W N S E According to the Economist Intelligence Unit, organizations are launching more major change initiatives than ever before:

More information

recruiting project plan visa applicatio recruiting workforce transformation in Europe TRUSTED PARTNER Client Situation

recruiting project plan visa applicatio recruiting workforce transformation in Europe TRUSTED PARTNER Client Situation case study Contact Center Consolidation and workforce transformation in Europe Within six months, 700 agents, in groups of 40 to 80 every two weeks, were recruited and onboarded. visa applicatio The client,

More information

The Borderless Workforce 2011. Australia and New Zealand Research Results

The Borderless Workforce 2011. Australia and New Zealand Research Results The Borderless Workforce 2011 Australia and New Zealand Research Results Introduction Given the fact that neither Australia or New Zealand are facing problems, like high unemployment rates during the labour

More information

Insurance Asset Management

Insurance Asset Management For Financial Intermediaries, Institutional and Consultant use only. Not for redistribution under any circumstances. Schroders Insurance Asset Management Managing insurance client portfolios Our philosophy

More information

Perspective on deploying hospital technology

Perspective on deploying hospital technology Perspective on deploying hospital technology Philips Healthcare Consulting Executive summary Healthcare environments offer unique challenges that must be addressed when deploying new technology. With today

More information

Inside Outsourcing. Jeff Osborne, Chief Operating Officer Business Process Outsourcing, Accenture. Inside with: April 10

Inside Outsourcing. Jeff Osborne, Chief Operating Officer Business Process Outsourcing, Accenture. Inside with: April 10 April 10 Inside Outsourcing INTERVIEWED BY LARRY JANIS Jeff Osborne, Chief Operating Officer Business Process Outsourcing, is a global management consulting, technology services and outsourcing company.

More information

How To Run A Successful International Business

How To Run A Successful International Business Ufficio Stampa Jacobacci & Partners DATASTAMPA Simonetta Carbone Via Tiepolo, 10-10126 Torino, Italy Tel.: (+39) 011.19706371 Fax: (+39) 011.19706372 e-mail: piemonte@datastampa.it torino milano roma madrid

More information

Building a Global Business Architecture Function Global Life Business Division, Zurich Insurance Services

Building a Global Business Architecture Function Global Life Business Division, Zurich Insurance Services Building a Global Business Architecture Function Global Life Business Division, Zurich Insurance Services Author: Tim Blaxall, Chief Business Architect, Global Life Version 1.0 June 2013 Global Life Architecture

More information

Clinical and Laboratory Practices Workshops. Helping to improve laboratory skills and the quality of care in resource-limited settings

Clinical and Laboratory Practices Workshops. Helping to improve laboratory skills and the quality of care in resource-limited settings Clinical and Laboratory Practices Workshops Helping to improve laboratory skills and the quality of care in resource-limited settings BD is committed to collaborating with governmental and non-governmental

More information

Slim Werken Slim Reizen De medewerker centraal

Slim Werken Slim Reizen De medewerker centraal Slim Werken Slim Reizen De medewerker centraal Annelies Hermens November 2013 Onderwerpen Over Capgemini De medewerker centraal Slim Werken Slim Reizen Slim werken in de praktijk Slim Reizen in de praktijk

More information

Examining the Evolving Offshore Business Process Outsourcing Model: A Practitioner s Perspective of BPO Generation 2.0

Examining the Evolving Offshore Business Process Outsourcing Model: A Practitioner s Perspective of BPO Generation 2.0 Leadership Perspective from Perot Systems Examining the Evolving Offshore Business Process Outsourcing Model: A Practitioner s Perspective of BPO Generation 2.0 The BPO Generation 2.0 model defines a more

More information

European Guidelines for New Curricula Fostering e-leadership Skills. Simon Robinson, empirica GmbH

European Guidelines for New Curricula Fostering e-leadership Skills. Simon Robinson, empirica GmbH European Guidelines for New Curricula Fostering e-leadership Skills Simon Robinson, empirica GmbH Contents The objective and approach The European landscape of programmes with e-leadership potential Towards

More information

CLARINS China commerce site adds to brand s momentum in China

CLARINS China commerce site adds to brand s momentum in China An RIS News Case Study CLARINS China commerce site adds to brand s momentum in China Business Best known for luxury skin care products, CLARINS sells cosmetics in every country around the world through

More information

WE BELIEVE IN LEARNING BY DOING

WE BELIEVE IN LEARNING BY DOING EXECUTIVE EDUCATION PROGRAMS IN ASIA 2015 OPEN-ENROLLMENT AND CUSTOMIZED SOLUTIONS WE BELIEVE IN LEARNING BY DOING LEADERSHIP DEVELOPMENT SENIOR EXECUTIVE PROGRAM IN ASIA: THE VIEW FROM THE C-SUITE Sept

More information

Mobility Magazine/ May 2004 reprint. By John G. Schieman

Mobility Magazine/ May 2004 reprint. By John G. Schieman By John G. Schieman Global corporations are increasingly under pressure to perform. High caliber executive leadership is an essential element of that success. Many companies are asking, Do we have sufficient

More information

Talent Measurement Training. Learn with the People Experts

Talent Measurement Training. Learn with the People Experts Talent Measurement Training Learn with the People Experts Now we can make sure that the right people with the right skills and behaviours are in the right place at the right time. Coca-Cola Sharing Our

More information

360 o View of. Global Immigration

360 o View of. Global Immigration 360 o View of Global Immigration In a fast moving global economy, remaining compliant with immigration laws, being informed and in control is more challenging than ever before. We are a globally linked

More information

Distant Sponsorship Proposal (via web-page of the conference, international journals, direct mail etc.)

Distant Sponsorship Proposal (via web-page of the conference, international journals, direct mail etc.) Distant Sponsorship Proposal (via web-page of the conference, international journals, direct mail etc.) International conference: "Corporate Governance: a Search for Advanced Standards in the Wake of Crisis",

More information

IT Evolution: Today and Tomorrow

IT Evolution: Today and Tomorrow IT Evolution: Today and Tomorrow Insights from the VMware 2013 Journey to IT as a Service Survey AUGUST 2013 As virtualization has evolved and matured, some companies are benefiting more than others.

More information

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Transparency Market Research Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Buy Now Request Sample Published Date: July 2013 Single User License: US $ 4595

More information

Customer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance

Customer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance Customer Support Superior Service Solutions for Your Laser and Laser Accessories Superior Reliability & Performance Optimizing Service Support for our Customers. Increased up-time Focus on core business

More information

Lawson Talent Management

Lawson Talent Management Lawson Talent Imagine Knowing: Which employees have the highest potential how to recruit more talent like them. Imagine Understanding: Which employees are a flight risk how your compensation plans could

More information

2016 Edenred-Ipsos Barometer Understand and improve Wellbeing At Work. May 2016

2016 Edenred-Ipsos Barometer Understand and improve Wellbeing At Work. May 2016 2016 Edenred-Ipsos Barometer Understand and improve Wellbeing At Work May 2016 INSIGHTS Wellbeing at work is a growing challenge for companies struggling with an unpredictable economic environment and

More information

Recruitment forecasting. Employer branding. Sourcing strategies. Selection processes. Assessment methodologies. On boarding of new hires

Recruitment forecasting. Employer branding. Sourcing strategies. Selection processes. Assessment methodologies. On boarding of new hires hudson RPO ASIA pacific Recruitment Process Outsourcing Hudson RPO Asia Pacific is proud to be the winner of a number of industry rated awards including: HRO Today s Global Baker s Dozen List, 2010, 2011

More information

One Manufacturer : Harmonization Strategies for Global Companies

One Manufacturer : Harmonization Strategies for Global Companies Manufacturing the way we see it One Manufacturer : Harmonization Strategies for Global Companies How to Align Enterprise Architecture with Corporate Strategy Recently we have seen many global manufacturers

More information

Southern Europe Electronics Workshop

Southern Europe Electronics Workshop Southern Europe Electronics Workshop Rome, 21 October 2008 Italian Association Electronics 21 Ottobre 2008 - Silvio Suppliers Baronchelli International Distribution o Electronics Association First of all

More information

Challenges & Trends. Differentiate & Innovate the Business Model. Optimize and streamline the Operations

Challenges & Trends. Differentiate & Innovate the Business Model. Optimize and streamline the Operations Consulting Challenges & Trends Differentiate & Innovate the Business Model Optimize and streamline the Operations The constantly evolving market context, increasingly driven by technological developments,

More information

Payroll BPO 2015 NEAT EVALUATION FOR RAMCO: Introduction. Market Segments: Overall & Multi-Country Focus

Payroll BPO 2015 NEAT EVALUATION FOR RAMCO: Introduction. Market Segments: Overall & Multi-Country Focus NEAT EVALUATION FOR RAMCO: Payroll BPO 2015 Market Segments: Overall & Multi-Country Focus This document presents Ramco with the NelsonHall NEAT vendor evaluation for Payroll BPO (Overall and Multi-Country

More information

Japan 94% of parents think that their children s safety has improved since moving. China is home to the highest earning expats in the world

Japan 94% of parents think that their children s safety has improved since moving. China is home to the highest earning expats in the world Explorer Survey 2014 - life worldwide Canada is the most popular destination for retired expats UK expats spend more time socialising with locals than with other expats Switzerland comes top as an all-round

More information

SWIM INTO DATA TO BEST SUPPORT TOP MANAGEMENT DECISION IN A DYNAMIC AND COMPETITIVE MARKET

SWIM INTO DATA TO BEST SUPPORT TOP MANAGEMENT DECISION IN A DYNAMIC AND COMPETITIVE MARKET SWIM INTO DATA TO BEST SUPPORT TOP MANAGEMENT DECISION IN A DYNAMIC AND COMPETITIVE MARKET SAS SeUGI 20 Paris, June 13th 2002 Cristiano Portas -Arena GroupCEO 1 Agenda 2 Subject Who Timing Introduction

More information

E-Leadership Skills for Small and Medium Sized Enterprises. From Requirements Capture to Course Specification and Demonstration.

E-Leadership Skills for Small and Medium Sized Enterprises. From Requirements Capture to Course Specification and Demonstration. LEAD E-Leadership Skills for SMEs Brussels, 20 November 2014 Fourth Workshop E-Leadership Skills for Small and Medium Sized Enterprises From Requirements Capture to Course Specification and Demonstration

More information

AGN INTERNATIONAL. Yo u r D o o r t o Wo r l d w i d e B u s i n e s s

AGN INTERNATIONAL. Yo u r D o o r t o Wo r l d w i d e B u s i n e s s A Worldwide Association of Separate and Independent Accounting and Consulting Firms Yo u r D o o r t o Wo r l d w i d e B u s i n e s s Our mission is to provide the highest level of information and professional

More information

Investment Counselling Program

Investment Counselling Program Investment Counselling Program To us there are no foreign markets. N19 70 56 W155 08 58 Golfing with friends, Hawaii Your life has a geography. Where you re from, where you re going, where you aspire to

More information

2012-20 CS Awards in Americas

2012-20 CS Awards in Americas 2012-20 CS Awards in Americas Brazil Excellence in Contact Center Bronze -The Art of Customer Relations Canada Customer Service Leader of the Year Customer Service Trainer of the Year Colombia Portafolio

More information

amdocs > customer experience systems innovation Amdocs Convergent Billing 1

amdocs > customer experience systems innovation Amdocs Convergent Billing 1 amdocs > customer experience systems innovation Amdocs Convergent Billing AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM Amdocs Convergent Billing 1 2 Amdocs Convergent Billing amdocs >

More information

off take Preparing for

off take Preparing for Preparing for take off Global firms are facing a talent exodus as world economies return to growth. Growth is expected to pick up over 2013 and 2014 we can expect labor markets to revive and staff turnover

More information

Optimizes the Customer Experience on Hundreds of Websites Worldwide

Optimizes the Customer Experience on Hundreds of Websites Worldwide Large Consumer Packaged Goods Company CASE STUDY Large Consumer Packaged Goods Company Optimizes the Customer Experience on Hundreds of Websites Worldwide At a Glance Industry Consumer Packaged Goods CDN

More information

MERCER WEBCAST CHARTING YOUR COURSE FOR GLOBAL EXPANSION MANAGING EXPATRIATE MEDICAL PLANS

MERCER WEBCAST CHARTING YOUR COURSE FOR GLOBAL EXPANSION MANAGING EXPATRIATE MEDICAL PLANS MERCER WEBCAST CHARTING YOUR COURSE FOR GLOBAL EXPANSION MANAGING EXPATRIATE MEDICAL PLANS APRIL 10, 2014 Joe Barber, New York Mark Harris, London Today s Speakers MERCER Joe Barber New York Mark Harris

More information

Presentation at Federchimica Logistics Conference Milano, 01 July 2015

Presentation at Federchimica Logistics Conference Milano, 01 July 2015 Together for Sustainability Presentation at Federchimica Logistics Conference Milano, 01 July 2015 Norbert Merklein CPO Clariant International Ltd Member of the TfS Steering Committee Together for Sustainability

More information

Introducing Our Firm

Introducing Our Firm Introducing Our Firm The Professional Services Advisory Firm. 2 Our Clients We serve the professional services sector and related businesses worldwide. Our clients are based in the United Kingdom, Continental

More information

Finding your balance Top tips for successful HR delivery in multiple countries across Europe

Finding your balance Top tips for successful HR delivery in multiple countries across Europe Perspectives Finding your balance Top tips for successful HR delivery in multiple countries across Europe ...organisations are striving for a more standardised approach across all their business locations

More information

ASIAN PORTFOLIO INVESTMENT ADVISORY

ASIAN PORTFOLIO INVESTMENT ADVISORY ASIAN PORTFOLIO INVESTMENT ADVISORY This Asian Portfolio Investment Advisory service is set up to assist international financial advisory and planning organizations to create dedicated Asian investment

More information

Are Green Jobs Pink Jobs? The Role of Social Dialogue III Thematic Workshop 16th July 2010 Piazza IV Novembre 5, Milan, Italy

Are Green Jobs Pink Jobs? The Role of Social Dialogue III Thematic Workshop 16th July 2010 Piazza IV Novembre 5, Milan, Italy Are Green Jobs Pink Jobs? The Role of Social Dialogue III Thematic Workshop 16th July 2010 Piazza IV Novembre 5, Milan, Italy GI Group : The Gi Group family of companies Our presence around the world Gi

More information

EMERGING TRENDS IN HR AND RECRUITMENT SERVICES Martin Nicholls

EMERGING TRENDS IN HR AND RECRUITMENT SERVICES Martin Nicholls EMERGING TRENDS IN HR AND RECRUITMENT SERVICES Martin Nicholls WHO IS KELLY? Since 1946, Kelly has grown to be a global leader in delivering workforce solutions. Revenue exceeds US$5.6 b EMEA AMERICAS

More information

MBA & MASTER PROGRAMS

MBA & MASTER PROGRAMS MBA & MASTER PROGRAMS 2016 2017 SDABOCCONI.IT/SDAMASTER MILANO ITALY SHAPE YOUR VALUE. CHOOSE, MAXIMIZE AND EMPOWER YOUR FUTURE Even the most talented individuals need an approach that brings out the best

More information

Achieving Export Sales Growth

Achieving Export Sales Growth Achieving Export Sales Growth How Enterprise Ireland and its overseas network works with Irish exporting companies Angela Byrne Marketing & Sales Strategy Adviser Enterprise Ireland Finance 4 Growth Workshop

More information

GLOBAL DATA CENTER SPACE 2013

GLOBAL DATA CENTER SPACE 2013 2013 CENSUS REPORT: Global Data Center Space 2013 GLOBAL DATA CENTER SPACE 2013 Top 3 data center markets account for almost half of all global data center space. In spite of a slowdown in the amount of

More information

Managed Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services

Managed Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services Managed Desktop Services End-user workplace management solutions for your distributed-client computing environment HP Services Managing your distributed-client computing environment If your IT organization

More information

/ / WORLDWIDE HEADQUARTERS NORTH AMERICA W. R. Grace & Co. Conn. 62 Whittemore Avenue Cambridge, MA 02140-1692 USA Tel. 617-876-1400 Fax 617-498-2643 Grace supplies products to more than 120 countries

More information

QUALITY CONSULTING SERVICES RAISE

QUALITY CONSULTING SERVICES RAISE QUALITY CONSULTING SERVICES RAISE RAISE with the experts With increasing competition companies are under pressure to cut costs, and many organizations are leveraging technology to address the problem.

More information

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international

More information

HP ITSM Assessment Services Helping you reach the levels of service your business requires

HP ITSM Assessment Services Helping you reach the levels of service your business requires HP ITSM Assessment Services Helping you reach the levels of service your business requires HP ITSM Assessment Services are designed to help you achieve the IT service levels your business requires by reducing

More information

Darden School. Commission/Schools/Darden/November 2007 1

Darden School. Commission/Schools/Darden/November 2007 1 Darden School The Darden School of Business recently celebrated its 50 th anniversary, reflecting the strong base on which to build toward its centennial. While the world in which the School operates has

More information

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT AMDOCS CUSTOMER success story TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT Breaking the overall transformation program into well-defined projects means that we can enjoy immediate

More information

Knowledge Process Outsourcing

Knowledge Process Outsourcing Business Process Outsourcing the way we do it Knowledge Process Outsourcing Harnessing Intellectual Arbitrage to Capture Value Introduction BPO has become an accepted and widely adopted way of doing business,

More information

CAREERS AND SALARY REPORT 2014

CAREERS AND SALARY REPORT 2014 CAREERS AND SALARY REPORT 2014 Be in Brilliant Company 2 Association of MBAs Careers and Salary Report 2014 TABLE OF CONTENTS Methodology 3 Executive Summary 4 Respondent Profiles 5 Where and How Did They

More information

Polypropylene Random Copolymer Market

Polypropylene Random Copolymer Market Polypropylene Random Copolymer Market For Packaging, Building & Construction, Healthcare And Other End-User Industries - Global Industry Analysis, Size, Share, Growth, Trends And Forecast 2015-2023 "Polypropylene

More information

High impact recruitment solutions

High impact recruitment solutions High impact recruitment solutions Talent with impact About Futurestep We are the global industry leader in high impact recruitment solutions; offering fully customized, flexible services to help organizations

More information

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits Talent & Organization Organization Change Driving successful change to deliver improved business performance and achieve business benefits Accenture Organization Change Distinctive solutions for transformational,

More information

USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE

USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE When we asked business executives about the importance of human capital

More information

APPENDIX I. Best Practices: Ten design Principles for Performance Management 1 1) Reflect your company's performance values.

APPENDIX I. Best Practices: Ten design Principles for Performance Management 1 1) Reflect your company's performance values. APPENDIX I Best Practices: Ten design Principles for Performance Management 1 1) Reflect your company's performance values. Identify the underlying priorities that should guide decisions about performance.

More information

ONLINE 2015-2016 POSTGRADUATE DIPLOMA IN FOOTBALL BUSINESS TURN YOUR PASSION FOR FOOTBALL INTO YOUR PROFESSION

ONLINE 2015-2016 POSTGRADUATE DIPLOMA IN FOOTBALL BUSINESS TURN YOUR PASSION FOR FOOTBALL INTO YOUR PROFESSION ONLINE 2015-2016 POSTGRADUATE DIPLOMA IN FOOTBALL BUSINESS TURN YOUR PASSION FOR FOOTBALL INTO YOUR PROFESSION The Methodology of study is very insteresting, you don t realize the hours you spend studying

More information

WORLD. Geographic Trend Report for GMAT Examinees

WORLD. Geographic Trend Report for GMAT Examinees 2011 WORLD Geographic Trend Report for GMAT Examinees WORLD Geographic Trend Report for GMAT Examinees The World Geographic Trend Report for GMAT Examinees identifies mobility trends among GMAT examinees

More information

Banco Bilbao Vizcaya Argentaria, S.A. (BBVA), in compliance with the Securities Exchange legislation, hereby files the following RELEVANT EVENT

Banco Bilbao Vizcaya Argentaria, S.A. (BBVA), in compliance with the Securities Exchange legislation, hereby files the following RELEVANT EVENT Banco Bilbao Vizcaya Argentaria, S.A. (BBVA), in compliance with the Securities Exchange legislation, hereby files the following RELEVANT EVENT Attached please find a press release on the changes of the

More information

Talent & Organization. Change Management. Driving successful change and creating a more agile organization

Talent & Organization. Change Management. Driving successful change and creating a more agile organization Talent & Organization Change Management Driving successful change and creating a more agile organization 2 Organizations in both the private and public sectors face unprecedented challenges in today s

More information

GE Global Innovation Barometer

GE Global Innovation Barometer GE Global Innovation Barometer 2013 Results Focus Turkey 1 Copyright 2012 Daniel J Edelman Inc. GE global innovation barometer methodology Now in its third edition and spanning across 25 countries, the

More information

Global Operations Investor Update Ed Monser Chief Operating Officer February 8, 2008

Global Operations Investor Update Ed Monser Chief Operating Officer February 8, 2008 Global Operations Investor Update Ed Monser Chief Operating Officer February 8, 2008 Safe Harbor Statement Our commentary and responses to your questions may contain forward-looking statements, including

More information

GLOBAL DATA CENTER INVESTMENT 2013

GLOBAL DATA CENTER INVESTMENT 2013 2013 CENSUS REPORT: Global Data Center Investment 2013 GLOBAL DATA CENTER INVESTMENT 2013 2013 - Healthy Growth in Data Center Investment Globally Globally, the data center industry has continued to maintain

More information

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical

More information

Enterprise Social Networks: Benefits and Challenges. Frank Gullo Director of Digital and Mobile Strategy, Superior Group

Enterprise Social Networks: Benefits and Challenges. Frank Gullo Director of Digital and Mobile Strategy, Superior Group Enterprise Social Networks: Benefits and Challenges Frank Gullo Director of Digital and Mobile Strategy, Superior Group Who am I? Professional focus C O L L A B O R A T I V E D I G I T A L A N D M O B

More information

Carnegie Mellon University Office of International Education Admissions Statistics for Summer and Fall 2013

Carnegie Mellon University Office of International Education Admissions Statistics for Summer and Fall 2013 Carnegie Mellon University Admissions Statistics for and Fall 2013 New International Students and Fall 2012 Undergraduate 270 14.3% Master's 1301 68.7% Doctorate 192 10.1% Exchange 99 5.2% 31 1.6% Total

More information

FINANCIAL AID. www.ie.edu/financial-aid

FINANCIAL AID. www.ie.edu/financial-aid FINANCIAL AID www.ie.edu/financial-aid 2 3 WELCOME TO IE The IE Financial Aid office appreciates the opportunity to assist all applicants putting together the best financial plan possible to cover the

More information

HEALTHCARE PAYER. Healthcare Payer. Overview

HEALTHCARE PAYER. Healthcare Payer. Overview HEALTHCARE PAYER Healthcare Payer Overview Equipped for a rapidly changing market The face of healthcare is rapidly changing. Rising costs, reforms and a newly empowered consumer base are reshaping the

More information

An introduction to EFMD accreditations: EQUIS and EPAS

An introduction to EFMD accreditations: EQUIS and EPAS An introduction to EFMD accreditations: EQUIS and EPAS Prof. Julio Urgel 2008 International Business School Accreditation Symposium Shanghai, November 2008 1. Introduction to EQUIS and EPAS 2. Differential

More information

Rojda Lord Head of Targeted Marketing, Metro AG

Rojda Lord Head of Targeted Marketing, Metro AG Rojda Lord Head of Targeted Marketing, Metro AG Status: Married Location: Düsseldorf Email: rojda.lord@gmail.com Tel: +49 1518 221 664 Contents CONTENT My added value Profile Key projects Professional

More information

Introduction to PRINCE2

Introduction to PRINCE2 1-1 Introduction to PRINCE2 By Geert Vermeiren IIL Trainer and Consultant 2008 International Institute for Learning, Inc. 1-1 About IIL IIL Worldwide Locations IIL has regional offices throughout the US

More information

THE TALENT SHORTAGE CONTINUES HOW THE EVER CHANGING ROLE OF HR CAN BRIDGE THE GAP

THE TALENT SHORTAGE CONTINUES HOW THE EVER CHANGING ROLE OF HR CAN BRIDGE THE GAP THE TALENT SHORTAGE CONTINUES HOW THE EVER CHANGING ROLE OF HR CAN BRIDGE THE GAP EXECUTIVE SUMMARY ManpowerGroup s ninth annual Talent Shortage Survey found 36% of employers globally report talent shortages

More information

The Startup Ecosystem & the Investments in Hi-tech Startups in Italy

The Startup Ecosystem & the Investments in Hi-tech Startups in Italy The Startup Ecosystem & the Investments in Hi-tech Startups in Italy Observatory on Hi-tech Startups in Italy Andrea Rangone School of Management, Politecnico di Milano IN COLLABORATION WITH WITH THE INSTITUTIONAL

More information

amdocs customer SucceSS StORy Duncan Bennett

amdocs customer SucceSS StORy Duncan Bennett AMDOCS CUSTOMER success story YORKSHIRE WATER REINFORCES AWARD WINNING CUSTOMER EXPERIENCE BY UPGRADING TO AMDOCS CES Yorkshire Water has transformed its customer service, turning the company into arguably

More information

HP Technology Services HP NonStop Server Support

HP Technology Services HP NonStop Server Support Reference guide HP Technology Services HP NonStop Server Support HP Global NonStop Solution Center (GNSC) Table of contents Global NonStop Solution Center... 2 Product support for HP NonStop and Neoview

More information

L Impatto della SOA sulle competenze e l organizzazione ICT di Fornitori e Clienti

L Impatto della SOA sulle competenze e l organizzazione ICT di Fornitori e Clienti L Impatto della SOA sulle competenze e l organizzazione ICT di Fornitori e Clienti Francesco Maselli Technical Manager Italy Milano, 6 Maggio 2008 Aula magna di SIAM CONFIDENTIALITY STATEMENT AND COPYRIGHT

More information