Resource Management 58 Success Secrets. Copyright by Ashley Cote

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1 Resource Management 58 Success Secrets Copyright by Ashley Cote Notice of rights All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Notice of Liability The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it. Trademarks Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book. 1

2 Contents Project Management Best Practices 4 What Is The Coverage of Human Resource Management Training? 9 IT management service software 9 Resource Management In IT 10 What is a PMBOK Guide 11 What is Project Construction/Civil Engineering Management? 13 The Significance of Downloading a PMBOK Guide 13 ITIL Foundation Cheat Sheet 14 Project Management 14 Project Management Body Of Knowledge 16 What is Kernel Virtualization? 18 A Backgrounder on the PMBOK Form of Accreditation 19 What is PMI and PMBOK 19 Configuration Management Database (CMDB) ITIL s Standardized Database Scheme 20 COBIT And IT Governance 20 Change Management Strategies to Ensure Business Success 21 The CMM Maturity Levels Companies Must Go Through 22 A Brief Introduction to Knowledge Management 23 OS Virtualization or Operating System Level 23 Metadata s Role on GIS 24 What is PMBOK PDF 25 Working with People 27 Guide To The Project Management Body Of Knowledge: 27 Configuration Management Database of ITIL 28 What We Get From MCDST Study Guide 29 Project Portfolio Management Tools Evaluation 29 Project Management Professional 32 IT Recovery Strategies 32 Service Catalog : These options are published and distributed in some form of. 34 Definition of Knowledge Management: Presenting a More Detailed and Formalized Pattern for Informatio 42 PMP Examination: The Second Tier Examination 43 Project Management Body of Knowledge - Learning Project Management in an Instant 45 PMBOK and ITIL 45 The Foundations in IT Management Services 46 The Evolving Service Catalog 47 Chain Management Software : Examples of other larger product software are Enterprise resource planning. 55 Network Resource Management as Your Virtual Aid 57 Conflict : Organizational structures Organizational behavior Personnel administration Compensation Benefits Career paths. 58 A Project as Workflow 58 2

3 Why ITSM? 60 Framing Project Management 61 Recruitment Process Outsourcing: Finding the Right Employees for Companies 62 Free PMBOK Guide for Professionals 64 Project Management Tips 65 Geographical Information Systems - Visualizing Data through Maps and Charts 69 The Knowledge Areas 70 Project Management Multiple Choice Questions 71 What Is Project Management 84 The Role of human Resource Management in Change 86 Exin ITIL : With exams like ITIL Project Management PRINCE2 and ISPL EXIN. 86 Comparing Project Management Frameworks 89 A Brief Prince2 History - A Look Back 91 The International Organization for Standardization, also referred to as ISO, is now widely known as 92 ERP Market: Is there a future In It? 93 IT Services Business and IT Service Mapping Process: Service Level Management 94 Commercial Project Management Services 107 How to Qualify for the PMP Exam 109 Be Big or Small Projects, IT Value Project Management Software helps 109 3

4 Project Management Best Practices Project management processes and techniques are used to coordinate resources to achieve predictable results. All projects need some level of project management. The question is whether the project will be managed reactively or proactively ad-hoc or in a structured, disciplined manner. Studies prove that most projects, especially large ones, do not end successfully. Given the odds, you might think that companies would be happy to just have their project finish with some degree of success using Project Management Best Practices. However, in spite of the odds, organizations also expect projects to be completed faster, cheaper, and with higher quality. The only way that these objectives can be met is through the use of effective project management processes and techniques through Project Management Best Practices. Consider the size, complexity, and other characteristics of your project, and build the right project management processes to effectively manage and control your project. There s a common saying among project managers: Plan the work and work the plan. In essence, that is the key to successful project management. You must first plan out the project and then monitor and control the execution of the program work. What follows is a step-by-step Project Management Best Practices approach. There are various titles and recognitions for Project Management Best Practices along with tons of literature on the subject to sharpen your skills. Let s discuss some of them here. Project Management Best Practices Book: Project Management Best Practices book is somewhat of an accident. Curiously, although all project managers bandy about the term best practice and claim to have a number of them in their toolboxes, there are few project managers that want to put them in writing. It seems that recording best practices are a bit like lessons learned on project closeout. Everyone talks about their value to project management, but most never get around to writing about them. So, author decided to quit talking and start writing. Project Management Best Practices Assessment: The Project Management Best Practices Assessment 4

5 is designed to assess the organizational maturity against 30 Project Management industry best practices. It allows organizations with a project management practice/culture in place to assess itself against a 5-Level model of 30 PM best management practices. Author laid out a couple of rules for the process. First, Author thought another textbook was just exactly what everyone didn t need, which led author to write the book in a conversational tone. You ll note the use of contractions and some attempts at humor where we thought it was called for. Second, since author are Project Management Professionals (PMP ) and are members of the Project Management Institute (PMI ), author decided to invite PMP s and members of PMI chapters to send their best practices, with the expectation author would acknowledge their contributions in the Project Management Best Practices book, which, as you ll see, author did. What author ended up with was a book on Project Management Best Practices Assessment: The Project Management Best Practices Assessment is designed to assess the organizational maturity against 30 Project Management industry best practices. It allows organizations with a project management practice/culture in place to assess itself against a 5-Level model of 30 PM best management practices. And some observations on project management encompassing not only running projects but working with people to get the projects done. However some of the Project Management Best Practices author included are clearly processes or could be. In any event author hopes what is in this Project Management Best Practices book will be useful to you and that you enjoy reading it. The Project Management Best Practices is written with great affection for the project management profession. All of people who have worked on projects over the years have encountered problems and concocted solutions that remain in our collective memories. It s not possible to do a complete set of best practices on each project. Author knows, but hopes that some of the writing will trigger ideas for you as you go through your next one. Who should read Project Management Best Practices book? The materials in the Project Management Best Practices book are intended for use by people who are practicing project managers or are thinking about becoming project managers. Author sent out requests to a large number of people for their best practices, and got a very sparse reply. 5

6 Since project managers all talk about best practices author thought there would be a lot more information coming. It didn t, so author wrote from both our experiences. Some idea in the Project Management Best Practices book will help you be a slightly better project manager. In the case of the veteran project manager Author hope that the best practices will trigger memories of past projects. Author all go though common experiences as project managers and hopefully we will offer ideas on best practices that make the day and project more enjoyable. In fact, Author would like to think that if just one of them will work for you that the savings in pain or dollars will be more than the price of the Project Management Best Practices book. Project Management Methodology It becomes readily apparent to all that some sort of standardization approach is necessary for the way that projects are managed, when companies approach some degree of maturity in project management. The ideal solution might be to have a singular Project Management Methodology for all projects, whether they are for new product development, information systems, or client services. Some organizations may find it necessary to maintain more than one methodology, however, such as one methodology for information systems and a second methodology for new product development. The implementation and acceptance of a Project Management Methodology can be difficult if the organization s culture provides a great deal of resistance to-ward the change. Strong executive leadership may be necessary such that the barriers to change can be overcome quickly. These barriers can exist at all levels of management as well as at the worker level. The changes may require that workers give up their comfort zones and seek out new social groups. Project Management Methodology is vital to success of any project. You can t achieve anything without a plan. Your company s strategies for structuring and executing important projects must be skillfully conceived and carried out. But how can you best impart this Project Management Methodology to your management staff? You can hire an experienced consultant to pass on the Project Management Methodology that will help your company get ahead. Someone who has taught hundreds of Fortune 500 employees important project management skills will be the keenest weapon in your project development arsenal. 6

7 Only a qualified professional will wield the teaching skills that will drive important lessons home. Project Management Methodology that Get Results: The decision-making process is constant throughout every single phase. Developing a standardized communication and review process is crucial. These processes are best carried out using skills that can be learned and honed at project management courses. Project Management Methodology that work? The resource management, scheduling, portfolio management, and implementation strategies that get results can be yours. The first step to take is to educate your workforce in the key skills necessary. There are many formal Project Management Methodologies that combines a framework or approach with a set of project tools and guidelines. Some are proprietary approaches developed by consulting firms and software houses whilst others are in the public domain. Project Management Methodology varies in scale and complexity but all are based around a small core of common sense principles. Project Management Methodology that are commonly used in the public sector is PRINCE2 (PRojects IN Controlled Environments). This is the methodology approved by government for public sector projects and was originally designed to aid the development and implementation of information systems. Project Management Methodology is designed to assist project managers in meeting project-related challenges by providing guidance on the application of project management techniques within a framework that recognizes the interactions between a project and the related organizational environment. Project Management Methodology is a basic, disciplined, structured approach to managing projects. It addresses all phases of project management from conceptualization to completion. Project Management Methodology integrates scope, quality, time, costs, risk, human resources, contract, and communications management. The general Project Management Methodology highlights and provides comprehensive guidelines for effective project management and administration, while providing sufficient flexibility to meet the needs of individual projects and project managers. The scope of this Project Management Methodology addresses these key areas of project management: planning and control, managing quality, and managing people. The methodology may be used on any type of project, regardless of size and/or duration, underlying technology, application area, team composition, or organization type. It is designed to be all encompassing, and provides the project manager with the flexibility to adapt those 7

8 aspects of the methodology that best suit the particular project. It will also help ensure the achievement of objectives and realization of project benefits. Organizations that fail to utilize sound Project Management Methodology risk cost overruns, schedule overruns, and potential project failures. Project Management Methodology typically includes four key phases: project definition, project planning, project management and control, and project close. Project Plan Key activities of this phase include: Identifying resources (people, equipment, funding, and other tools) Building an initial schedule Identifying roles and responsibilities Developing and documenting a communication plan Developing and documenting problem resolution procedures Developing and documenting a risk management approach Developing a detailed work plan Project Management and Control Routine activities include: Monitoring performance to work plan (IE, comparing project actual to estimates, performing variance analysis) Reporting on project status and progress Reviewing results via work product reviews Updating project work plans as appropriate Reviewing processes to identify areas of improvement Project Close: The project close phase covers three main areas: transition of project deliverables to operations, disbanding the project, and conducting post-implementation reviews. To complete a project in an effective manner, the project manager and other key stakeholders identify detailed criteria defining the projects end; identify project-related tasks to be completed before the project structure is dismantled; and identify the organization or individuals responsible for providing ongoing support for the final deliverables. The project close phase will facilitate transitioning the project into ongoing operations. After the projects objectives have been achieved and all detailed work plan tasks are completed, the project organization and environment are disbanded in an organized manner, and a post-implementation review is performed to evaluate the success of the project. Project Management Tools: There are a variety of project management tools in use today. Some require a computer with supporting software, while others can be used manually. Project managers should choose a project management tool that best suits their management style. No one tool addresses all project management needs. Program Evaluation Review Technique (PERT) charts and Gantt charts are two of the most commonly used project management tools. 8

9 Project management software packages are useful tools, but should be chosen wisely. Buyers may wish to consider compatibility with current technical environment; user support; user friendliness; and reliability before purchasing a package. What Is The Coverage of Human Resource Management Training? HRM or Human Resource Management is the strategic approach adopted by an organization in its search to acquire the most valuable assets known to man which are simply called Human Resources. This refers to those workers who contribute to the success and accomplishments of any business. Formerly called Personnel Management, HR or HRM (meaning Human Resources and Human Resources Management respectively) describe the process of managing workers who are in an organization. Human Resource Management continuous to develop and progress rapidly nowadays. Other than being a business practice, Human Resource Management also is an academic theory that addresses practical techniques and theories of a workforce management.finding out what distinguishes HRM from HRD (or Human Resource Development) is easy. Whereas HRM is a process, HRD is a profession and has a broader variety of activities for helping develop personnel within the organization. Thus, HRD may include training, career development, and organizational development and many other aspects of the discipline.the HRD and HRM functions have come a long way over the past two to three decades. In the past, large organizations only saw the Personnel Department being made up of people who manage paperwork regarding the payments of employees and about hiring people.a Human Resources Training Course offered these days to train employees in Human Resource Management may consist of 10 modules.the first module basically introduces you to HRM while the second module is about Job Analysis. The third module is about recruitment, planning and selection. The fourth module is about assessment methods (that do not include Psychometric Tests.) The fifth module is about Psychometric Testing. The sixth module is about development and training. The seventh module covers performance appraisal. Module eight is inclusive about employee motivation and rewards. The ninth is about Equal Opportunities and HRM ethics while the tenth and last deals with expatriate assignments and global HRM. IT management service software 9

10 IT management service software is a very vast domain. It not only covers the machine and material aspects but also the human ones. And that makes it more exciting. These softwares essentially manage the software and hardware networks across locations. Operating systems run different softwares. To manage the co-existence of these softwares, another independent software might be useful. Here, IT management service software comes into the picture. Apart from application end users; the IT service companies are the main customers. So this is an area which thrives on the IT itself. IT management service software is the hotbed of innovations. The invention of Linux has opened a whole new area for IT management service softwares to blossom. IT management softwares are freely available on Internet. You can download trial versions and experiment with the same. Thereafter you can decide whether to buy the software or not. These softwares provide the much-needed interface between the functional and administrative sides of an IT company. Slowly the focus is shifting from technology management to effective resource management. While developing the IT management service software, the emphasis is on prudent management of man and machines. The ingredients that make the software more user friendly, are taken care of. The ever changing IT scenario poses newer challenges day by day. So it is imperative for corporations to use latest IT management service softwares to be at the forefront of action. Resource Management In IT Company resources, whether human or financial, are vital to the organization. And with IT advancements, more and more companies are today investing a huge amount on a resource that can be expensive and complicated. 10

11 Maximizing their investment and resources is therefore very important. The resource management is a very efficient and useful operation of the company s resources in time of need. Resource management actually involves the inventory, financial resources, human resource or skills, production resources and information technology IT. In IT Resource Management you can get a level of support in services such as networks, systems, phone systems and Web servers. The IT resource management is a solution that incorporates IT goals with your corporate business objectives. Today, there are IT resource management solutions that are available in the market. These include specific benefits for IT managers that need a fast answer regarding service levels that are necessary to continue a smooth operation of the organization. This also benefits the capacity planners who expects IT needs and prepare for the essential needs for hardware and software. Solutions for IT Resource Management let you deliver your data into a modified warehouse where it can be applied to access the whole enterprise using your desktop. This solution can maintain a single point of organization over the information delivery procedures and making a consistent process to decrease maintenance costs. You have to look for an accurate and reliable analysis for your IT resource and all your business needs. Your IT Resource Management should aim in leveling the existing resources stock and reduce shortages and unnecessary inventories. This is your key to a successful IT resource management. What is a PMBOK Guide In the onset of Internet Access and Websites, there exist a way in which sharing information was made easy. This information is readily available to all those with computers and Internet Access. Today even children are given computer lessons at school. In the Certification Examinations, there are already many downloadable materials that offer for a fee. There are also some that offer their materials for free of price. The funny thing is that there are people, who claim as to have been helped by these free downloadable PMBOK. 11