Asset Management 42 Success Secrets. Copyright by Patrick Clements

Transcription

1 Asset Management 42 Success Secrets Copyright by Patrick Clements Notice of rights All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Notice of Liability The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it. Trademarks Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book. 1

2 Contents TOGAF Training UK: There s a Certification in TOGAF 4 ITIL Foundation Cheat Sheet 5 Desk ITIL Service Software 5 Getting The Right Security Management Training For The Company 5 The Different Kinds of Risk Management Jobs Available 6 IT Asset Management Service 7 Service Catalog 7 Be on Top of your Game with the Use of an IT Asset Management Software 35 ITIL v3 Foundation Glossary 36 A Glimpse Into The Field of IT Asset Management 45 Audio Metadata: Definition, Audio Compression, And Asset Management 46 Getting A Head Start In Asset Management 47 Understanding Content Management 47 Choosing the Best Microsoft SQL Server Database Applications 48 Responsibilities Of A Director For IT Delivery Engagement Management 50 ITIL BASED IT SERVICE MANAGEMENT 51 How Asset IT Management Should Be Conducted 52 What IT Asset Management Support Can Do To Your Company 53 What is the Role of Network Inventory Management? 54 What Solutions Are Available To Assist in Network Asset Management Performance? 55 ITIL Asset Management 56 What It Takes To Be An IT Governance Director 56 What are Business Process Management Tools 58 How does ITIL help? 58 Help Desk Glossary 59 Populating the CMDB 66 Assets and Configurations 67 What Can Network Management Inc. 68 Geographical Information Systems - Visualizing Data through Maps and Charts 69 How to Face Any Management Challenges IT Organization-Wise 70 What Covers Engineering Outsourcing 71 Conflict : It supports the organization in planning and executing its business. 72 The Importance of an IT Computer Maintenance Management Procedures Template 74 The Characteristics of the Enterprise Content Management 75 Demand for TOGAF Jobs 75 Stellent Company: A world leader in ECM 76 How ITIL software asset management can benefit you 77 Know More About ITIL Procedures 77 Configuration Management Roles and Responsibilities 78 What Every Leader Should Know about Business Management Training 78 How Asset IT Management Software Is Used for Business Functions 80 ECM: A better way to manage a Document 80 2

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4 TOGAF Training UK: There s a Certification in TOGAF TOGAF being internationally accepted has drawn many registered practitioners in 2008) The TOGAF 8 has achieved more than 5,500 certified practitioners which is approximately 230 percent increased compared to 2007 registrants.in job search websites in UK alone, the demand for TOGAF practitioners grew to more than 21 percent. TOGAF Jobs include positions such as Application Architect, Solution Architect, IS Consultant for technical Solutions, etc. Results of surveyed showed that 50% of the permanent IT jobs in UK require that an individual should be a TOGAF skill set. The following are TOGAF skill set: 1.Generic Skills: - covers leadership, team working, inter-personal skills, etc. 2.Business Skills and Methods: - ability in handling business cases, business process, strategic planning, etc. 3.Enterprise Architecture Skills: - ability to do modeling, building block design, applications and role design, systems integration, etc. 4.Program or Project Management Skills: - ability to manage business change, project management methods and tools, etc. 5.IT General Knowledge Skills: - knowledgeable in brokering applications, asset management, migration planning, SLAs, etc. 6.Technical IT Skills: - adept in software engineering, security, data interchange, data management, etc. 7.Legal Environment: - knowledgeable in data protection laws, contract law, procurement law, fraud, etc. The average salary for a TOGAF practitioner in UK ranges from 74k pounds to 84k pounds. The increasing demands for TOGAF jobs led individuals of getting themselves TOGAF Certified. Most organizations prefer to hire TOGAF Certified to fill in their job vacancies. Being a TOGAF Certified, organizations reduce the time, cost and risk involve in training, hiring and managing IT architecture professionals. In the world of Architecture framework, doing the something in an easier way is a must when considering the work entailed in the most basic type of framework.in this, TOGAF can help in making the hard tasks into a much doable and easier process, and it s even free, and for those who don t know how to use it or can t even make it work for them, there are many TOGAF training courses offered in the United Kingdom. In this, there are many certified and widely notable training courses that teach how a person could handle a task like TOGAF.Of course there are many types of courses to choose from, which could varies from the type of courses provided or their lengths.and while there are courses that could last for days, there are courses that last only for a day, though this type of courses are generally just for orienting the user to TOGAF.In some cases the concept of teaching and learning in the one-day courses are very applicable and suitable for managers and executives, who are busy and have time-consuming works.in this, they generally just need to understand the things about TOGAF and about it as well, which is vital in handling employees, who are better skilled in TOGAF as they are the ones who simply run the system. For employees, TOGAF also has its very own Certification program that is internationally recognized and is available for all Enterprise Architects to take advantage off, which can always be a plus in getting a higher salary or better-paying job. 4

5 ITIL Foundation Cheat Sheet ITIL Foundation Cheat Sheet ITIL foundation cheat sheet is not any illegal method. It is something very useful and a concise collection of ITIL items that are to be understood before you appear for Foundation Certificate examination. You can consider it as a guideline and a personal framework within which you can prepare for the foundation exams. ITIL foundation cheat sheet is basically a list of terms used in ITIL foundation course (an overview of the ITIL framework). The list includes; asset management, availability management, budgeting, business process, help desk, full release, impact, incident, resilience, resource management, review risk, rollout, first line and second line support, capacity management, category, change, IT infrastructure, IT services, continuity management, second line support, security awareness, service catalog, configuration, library, downtime, priority, problem control, service request, quality, strategic, status, process manager, procedure, costing, customer liaison, recovery, registration, release, urgency, user verification, emergency release, fault and work-around. Desk ITIL Service Software Desk ITIL Service Software ITIL is the framework that defines best set of practices for IT service management. Service desk management is one of the important service management tasks. It can be more efficiently achieved by ITIL implementation in the form of desk ITIL service software. The desk ITIL service software by the Art of Service establishes more efficient help desk services and thus helps in better customer relationship management. Besides customer support, desk ITIL service software can also be used to provide real-time support to the e-learning students pursuing web-based courses. Our desk ITIL service software helps in web based help desk and asset management. It automates several service desk tasks by streamlining process management. Getting The Right Security Management Training For The Company As organizations grow and move into the 21st century, there are several risks that will naturally be part of the growth. It is therefore very important that trainings in security management be implemented in all organizations big or small. 5

6 Security management is a part of the organization s information asset that is responsible for the establishing implementation of policies, procedures, guidelines, standards and documentation. This is a field of management that is closely associated with asset management human resource safety tasks and a physical security, plays a very important role in business industry. With such a broad coverage, training in security management should include these multiple areas.and as the world changes, risks are constantly at hand. A company can only succeed if it can avoid, control or mitigate these risks. By training for security management, companies will be able to identify and analyze the risks and the liabilities of their company. A training in security management will not only identify the risks but also will include counter measures to avoid it if it has not yet happened, control and stop it if it has already happened, and prevent it from happening again.there are several training centers that provide assistance to organizations in the area of security management. These companies have the capability, skills, knowledge and resources to help the other companies prepare a contingency plan in order to eliminate security problems. In this way, staff and employees will be able to develop a sense of security in the organization knowing that they have the proper training. The Different Kinds of Risk Management Jobs Available Are you well-versed in Risk Management? Do you think you have what it takes to work in a Risk Management Job?To take on the duties entailed in Risk Management Jobs, it is advisable to get the proper training in Risk Management. One way is, if you have already secured a college degree, to work towards an MBA in Risk Management and Insurance from a reputable university. Other universities simply offer a degree in Risk Management. The difference between a simple Risk Management degree and an MBA in Risk Management and Insurance is that the former allows you to have more generalized training in Risk Management. The latter concentrates more on Risk Management as used in the insurance industry.but risk management is not just confined to insurance applications, though insurance does play a key part in protecting individuals and organizations from risk. If you have adequate training in Risk Management, you may take on jobs such as the following:1.business consultants in Energy Trading and Risk Management for the fields of Power, Gas, Oil and Commodities. 2.Risk Management consultant for Equity and Structured Funds. 3.Credit or Finance Analyst. 4.Collections and Recoveries Risk Manager. 5.Hedge Funds Risk Manager. 6.Modeling and Research Quantitative Analyst. 7.Fixed Income and Equities Quantitative Analyst. 8.Asset Management Operation- 6

7 al Risk Manager. 9.Risk Control Administrator for banks and other financial institutions. 10.Mergers and Acquisitions consultant for banks and other financial institutions.there are many, many more jobs in Risk Management which deal with a wide variety of risks. As you can see, risks can be financial, physical, and operational - depending on the type of business that you will be working in. The commonality between all these risks is that they may harm or derail the operations of the organization and its members in some way. IT Asset Management Service IT asset management services, popularly known as asset management is a set of practices that combines financial, contractual and the inventory operations. It helps support the life cycle management and strategic decision for the IT sector. In addition, it keeps track of the software and hardware assets that often forms part of the business environment. The basic objective of the asset management services is to enable an agency to meet its objectives concerning the service delivery in an effective manner. Functions of IT asset management services: An effective IT asset management performs several essential tasks such as follows: - It ensures the proper usage and maintenance of IT based assets, thereby making most of their service potential. - It minimizes the demand for new assets without eating into your budget through non-asset service delivery alternatives and effective management techniques. - It adds value for money by evaluating several economic options that take into account life cycle and complete costs, involvement in the private sector and value management techniques. - It helps reduce the unwanted acquisition of assets by updating the agencies with information related to the payment of the entire cost of holding and using of assets. - It focuses on the results by assigning responsibility, accountability and reporting requirements in a specified manner. Service Catalog Table of Contents SECTION 1: Introduction 3 Document Purpose 3 Document History 3 Document Revision Log 3 Common Considerations 3 SECTION 2: Services Catalog 3 Services for Networks 3 Network Operations 3 Network Administration 3 Network Engineering 3 Video Services (Optional) 3 Video/Audio Operations 3 Video/Audio Engineering 3 7

8 Services for Servers and Mainframes 3 System Administration 3 System Operations 3 Production Control 3 Storage Management 3 Microfiche (Optional) 3 Backup/ Restore Services 3 and Directory Services (Optional) 3 CICS 3 Services for Database Administration (DBA) 3 MF - System Database Administration Services 3 MF - Application Database Administration Services 3 Server - System Database Administration Services 3 Server - Application Database Administration Services 3 Services for Disaster Recovery 3 Disaster Recovery Services 3 Disaster Recovery Agency Responsibility 3 Service Desk 3 Security Services 3 Consulting Services 3 Project Management Services 3 Service Metrics 3 Glossary of Terms 3 SECTION 1: Introduction Document Purpose This document is intended to document the IT infrastructure services, service metrics and service levels to be provided by the ACME IT (ACME IT). It is expected that this document will be changed over time to reflect new services and more accurate service levels as the ACME IT gains experience in managing the consolidated workload. At the time of the first draft of this services catalog, the ACME Accounting Work Group is in the process of determining the means by which the ACME IT will charge for ACME IT services. The services catalog should document the basis for ACME IT charges; however, the billing units have not yet been determined. We have included some potential billing units for the services in this catalog, both to suggest some obvious candidates as well as to have placeholders for the actual billing units when they become available. Document History During Phase 2 of the ACME s Computer and Network Infrastructure Consolidation (ACME), the Service Management Workgroup was chartered to determine the services to be offered by the ACME IT, service metrics and service levels. In order to accomplish this, the workgroup, which consisted of representatives of each of the participating agencies, surveyed their respective agencies current services. The results of this survey were summarized and reconciled with the scope definitions produced by the ACME steering committee to produce the items found in this services catalog. Common Considerations 8

9 The delivery of all services will be subject to some common constraints. It is anticipated that all services will be delivered in accordance with the services management framework that will be formulated by the Service Management workgroup. All services will be performed so that agreed upon security policies and rules are maintained. Similarly, key processes required for the delivery of these services, such as change management, will be adhered to. In this regard, the change management process will provide for 48 hour advanced notification of scheduled down time for elements of the IT infrastructure that are managed by the ACME IT. If additional notice is required by particular agencies, these requirements are to be documented in the service level agreement (SLA). The key processes that will be developed are defined in the charter of Service Management workgroup. They are: a. Request Management b. Customer Relationship Management c. Configuration Management d. Problem Management e. Change Management f. Release Management The definition and framework for development of these processes will be the IT Infrastructure Library (ITIL ). Additional ITIL-based processes were identified that were not part of the original Service Management Workgroup scope and therefore were not all developed as part of this effort. The workgroup recognizes that these processes are important for the efficiency of the ACME IT. The processes are listed below with comment on where they have been or will be addressed. The processes are: a. 9