Change management 100 Success Secrets

Transcription

1 Change management 100 Success Secrets The Complete Guide to Process, Tools, Software and Training in Organizational Change Management Gerard Blokdijk

2 Change management 100 Success Secrets Copyright 2008 by Gerard Blokdijk Notice of rights All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Notice of Liability The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it. Trademarks Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

3 Change management 100 Success Secrets Gerard Blokdijk There has never been a Change management manual like this. 100 Success Secrets is not about the ins and outs of Change management. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about Change management s best practice and standards details. Instead it introduces everything you want to know to be successful with Change management.

4 Table of Contents Changes to Management as Art...12 Appreciate change management through the use of cartoons...13 Using a Change Management Certificate Template...14 An Example of a Change Management Model...16 Techniques for Creating Your Own Change Management Plan 18 Strengthening the Change Management as implemented...19 Why the Change Management Process is very Important...20 he Benefits of Having Change Management Software in Your Business...22 What Makes a Change Management Team?...24 Timeframe Trial on the use of Change Management Software..25 Change Management: Why Your Company Needs It...27 Kotter s Change Model of Management...29 The Academy for Change Management...31 The Certificate for Change Management...32 The Risks a Change Management Consultant Faces From His Own Clients...34 A Broader Look at the Definition of Change Management...36 The Change Management of ITIL...38 The Model for Change Management...39 The Roots of Change Management Theory...41 The Need for a Change Management Tool...43

5 When Belief Statements Become Effective Change Management Tools The Effective Way to Conduct Change Management Training. 46 The role of Computer Change Management in Human Behavior Change Management Conclusions for Change Management Change Management Conclusions are Important for the Success of a Change Management Program Defining Change Management for Newbies Stages in Change Management Implementation The Proper Management of Change The Factors that Come Into Play in Stakeholder Management Change The Models for Management Change What is Change Management? OCM: Organizational Change Management What is Organizational Change Management and What Can it Do for Your Business? Organizational Change, Leadership and Management The Training for Organizational Development and Change Management The Right Way to Implement Process Change Management The Template of Certificate in Change Management An Explanation of What Change Management is... 72

6 The Change Management Workplace...74 Environmental Case Study Change Management Elements...76 Can I Produce a Template for a Certificate in Change Management Myself?...78 Eight Steps to Successful Change Management and Organization...80 Change Management Conclusion The Three P s to a Successful Transition...82 The Grief Cycle The Change Management Grief Resistance Tool...84 Impact of Change Management to Small or Large Firms...86 Handle Change Management through Presentations...87 The Change Management Process in Software Quality Assurance...88 Change Management Standard A Step-by-Step Guide to Successful Change Process Implementations...90 Change Management Strategies to Ensure Business Success...92 Tips on How to Apply Change in Management...94 The Skills in Change Management...95 Easily Search Change Management Articles...96 The Importance of Receiving a Change Management Award Certificate...98 Change Management Books That Can Help You in Your Business...100

7 Pictures of Change Management The Importance of the Change Management Process in Software Testing The Parts to a Great Change Management Project Plan Important Tips on Handling Change Management Projects The Speaker for Change Management Basic Theories of Change Management Nutritional Time Frames and Trial Periods in Change Management The Role of Human Resource Management in Change Collins Model Linking Leadership with Change Management Field Titles Change in Content Management Definition of Change Management Presented Using the ADKAR Model Choosing the Model of Change Management in your Organization Documenting Change Management Enhancing Productivity by Change Management Keeping Motivation Alive in the Workplace Huse Change Model Management: The Basic Principles The Importance of Change Management in Organizations What is the ITIL Change Management Scheme? The Journal for Organizational Change Management

8 Large or Small Firms Experienced Change Management Change Management of Large Businesses versus Small Businesses The Book of Making Sense about Change Management Technology Change Management: Keeping IT Up To Date GE: Organizational Change Management The Basics of Management: People, Performance, Change The Meaning of Management Change Microsoft Organizational Change Management Models of Change Management Devising Standards for Business Success Keyword: CHANGE Objectives of Change Management Training Organizational Change Management Program Providing Solutions for Transition Tips on Carrying Out Organizational Development Change Management PowerPoint Presentation of Change Management Getting a Glimpse of Change Management Concepts Project Management Software Issues Change Requests from Customers What Does the Job of Project Analyst Process Improvement Change Management Entail?...148

9 Software Change Management Keeping up with the New Demands of the Target Market PowerPoint Presentations of Software for Change Management Dynamism Strategic Approach for Change Management How to Conduct a Study of Change Management Inventories Questionnaires What Organizational Activities Fall Under Supply Chain Management? Theories of Change Management Brilliant Mind s Perspective of the Change Process What Are the Theories of Change Management? Learn about the Three Types of Change Management What is a Planned Change in Educational Management? How Do I Identify What is Planned Change in Educational Management? The Human Factor Writing Conclusion Examples for Change Management

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12 12 Changes to Management as Art In every aspect of life and business, change prevails. Change is necessary in order to perform better than the normal conduct. In business organizations, the need for change is not only to improve its delivery of services to its clients, but in managing the organization. Change should be aimed toward improving the existing system and should be done continuously. Change in Management increases as technology rapidly grows and innovations continuously evolve. Organizational systems and processes proliferate, which enables every firm to make things faster, and easier access to knowing the needs of its clients. At same time, allowing for increased expectations of what the employees can do, as well as expectations for the organization. Change is thought of as easy, but it s not. Changes to management cannot be done over time, it is an art. It requires skills for someone to implement change. Changed in management may be seen as a drastic move, but some see it positively as a means of improving the organization s state. There are members within the firm who are resistance to change. When there is a slow down in the ability of the organization to serve or invest in a new initiative, the need for change must occur and should be done immediately. The art of change management is a broad process, and one that requires professional expertise to introduce. It is not a soft skill, as it requires subjective outcomes of seeing the quantifiable results of change, in satisfying customers, and fast delivery of the action or service. Make room for change, as change will not be thought of if there is no need for it.

13 13 Appreciate change management through the use of cartoons How people take information depends on their mood, personality, upbringing and thinking style. It doesn t mean that communication can only be through written or spoken means. There are different ways to receive messages. While most people do better with written word and others by verbal communication, some relate best to pictures, graphics or cartoons. Business organizations should be able to address change management in different ways, as personalities differ. Pictures or graphics speaks for themselves. Most often, it is easier and faster to grasp visuals, rather than reading articles. The use of one or two sentences to support a graphic is enough to explain what it means. People in the organization need to be convinced, especially if change management is being proposed. One way of better understanding messages, or communicating them, is through graphics. They can be presented during meetings, training seminars, and can even be part of posters found on the firm s bulletin boards. The change management cartoon makes it comfortable for leaders to disseminate information, at the initial stage, to those who resist change. A person resistive to change gradually gets to understand the change, if viewed from time to time, gets the meaning of the message, and later becomes comfortable with it. The change management cartoon is an aid to help management communicate its strategy in a way that is entertaining and fun, and with pictures that speak for themselves. With the change management cartoon, management has an easy way of disseminating information, and without pushing people to read it. They simply look at change management cartoons, and re-think.

14 14 Using a Change Management Certificate Template As an organization opts for change management, participation of all its members should be encouraged. A business aware of the need for change should support it, and from time to time monitor how change management is being carried out to insure that it is carried out as planned. A change that does not produce good results should be given a second look, and studied to see how it can be handled better. Individuals who are resistant to change should be talked to, so that a better appreciation of the need for change management is explained. When things go wrong, management should always have a hand at resolving the situation, and better still, find an alternative to further improve the change. Change management should be monitored, so as to assess its effects. The cause and effect of the change management should be communicated to all necessary staff. All changes pertaining to change management should be covered with a formal request, and all results should likewise be supported. This is also called change management certificate. The certificate bears a template that makes things easier for those in charge of managing the change. The word template represents a page layout pre-designed in electronic or paper media that is ready to be filled out each time a change management certification or request is made. The change management certificate template can also be changed or edited, should a new feature be determined to be necessary.

15 15 The change management certificate template aids the business organization in finding out what, who, when, why and how change management takes place. Actions are communicated, as well as results, whether good or bad. With the change management certificate template, a faster response to the need is addressed.

16 16 An Example of a Change Management Model Change is inevitable. All organizations change in small ways continuously. When dealing with big changes, organizational change management is important. There are several change management models being utilized and modified today. While they may have different approaches, depending on the situation they confront, their objective is always for the company to successfully implement the change process in a smooth and efficient way. The Lewin s Change Management Model is still used today. Conceptualized by psychologist Kurt Lewin in the 1950s, it emphasizes three stages of change: unfreezing, modification, then refreezing. He explains that people do not usually accept change as a part of the work process, and would continually stay in their comfortzone. In overcoming this status quo, the organization must motivate the people for change to occur. Modification involves a transition from the current state to the desired state. This is the second stage in Lewin s Model. The transition may be a little uncomfortable for most employees, but with proper motivation and good leadership, the firm will still be able to implement the change. The modification period is very critical because it involves a lot of training, skills transfer, and the most sensitive of all, personnel re-alignments and even reduction. The third stage, refreezing comes when the workforce has already embedded the change in their system--until another unfreezing happens. While Lewin s Change Management Model may be an effective and simple way of implementing change, some criticize it for

17 17 not properly processing the after-effects of the change on the employees morale (like the fear of having another change coming). There really is no perfect approach for change. Integrating other change management models with Lewin s is better than just using one model alone. You may also want to study Kotter s Eight Step Change Model, Beer s Model, McKiney s 7-s Model, and Shaw s Model.