PRODUCT OVERVIEW. Allscripts Professional Solutions for Small to Mid-Size Ambulatory Practices. It s all about connectivity, flexibility and outcomes

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1 PRODUCT OVERVIEW Allscripts Professional Solutions for Small to Mid-Size Ambulatory Practices It s all about connectivity, flexibility and outcomes

2 A new way of doing business in health care is upon us. How can ambulatory practices thrive in this environment while delivering improved outcomes? MARKET FORCES REQUIRE ADAPTABILITY Market forces are changing the landscape of the healthcare industry at a very fast pace. It is more important than ever that every aspect of a physician practice clinical, financial and operational shares information and streamlines transactions across the care continuum. Physician practices are being squeezed even more do more with less, further reduce expenses in an era of cost-cutting, generate more revenue in a reduced reimbursement market and potentially deal with a large influx of patients due to aging baby boomers, changing payment models, and healthcare reform. These challenges require solutions that are adaptable, a platform that allows processes to be streamlined and information that can be shared across the hospital and in the community.

3 How Allscripts Helps Allscripts provides innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our clinical, financial, connectivity and information solutions for hospitals, physician practices and post-acute organizations are the essential technologies for healthy populations where every patient counts. We believe outcomes are generated through the synergies that a connected community creates. The key to a thriving healthcare community is coordinated care across every setting: from the physician s office to the hospital to post-acute settings and even the patient s own home. We are dedicated to helping our clients achieve outcomes across the care continuum by providing solutions that help address their unique needs. Our foundation for physician practices is built on a flexible platform that focuses on connecting information and streamlining workflows across clinical, financial and operational processes. We provide an adaptable infrastructure that can support risk-based payment models and other industry programs without compromising on delivering outcomes such as improved care quality. CONNECTING THE INFORMATION Allscripts provides a comprehensive financial and clinical solution suite as well as services to help physician practices deliver the highest quality health care. Each solution area can be combined and tailored to meet an individual organization s needs, making Allscripts the leading choice for physicians looking to build upon their core solutions and improve clinical, operational and financial outcomes. #1 180,000 physician users Allscripts Ambulatory solutions are overall 2014 Best of the Best : Ambulatory EHR Functionality & Performance: Interoperability, Communications & Connectivity *Research from 2014 Black Book 100,000 prescribing physicians 45,000 physician practices 2,500 hospitals 13,000 post-acute facilities 40,000 clinicians in patients homes every day ANALYTICS & INSIGHTS 8.4 million referrals managed through our solutions each year CARE COORDINATION & CONNECTIVITY PHYSICIAN EXPERIENCE CORE EHR SERVICES CORE FINANCIAL PATIENT & CONSUMER ENGAGEMENT

4 Core Clinical Core clinical solutions ensure that organizations have put the right clinical system in the hands of providers to drive towards best-practice coordinated care for patients. Core clinical solutions can provide organization-wide, evidence-based guidelines while improving clinical workflow. Additionally, these solutions help you meet regulations of today and tomorrow while driving towards a single patient record and allowing for the most cost-effective, quality care by providing visibility across the care continuum. Allscripts Professional EHR Allscripts Professional EHR is the preeminent, certified solution for small to mid-size practices looking to connect with the community and improve clinical, operational and financial outcomes. This awardwinning solution is designed to streamline administrative and clinical workflows. Practices are able to plan and simplify daily processes, quickly and easily document care, improve patient engagement, education and communication, attain better insights from analytics, and enhance intra-office staff communications. OUTCOMES Improve quality scores and strengthen clinical outcomes by prompting clinicians with real-time clinical decision support Improve margins by improving outcomes, encouraging standardization and reducing adverse events Adapt to complex situations and promote utilization of new processes STREAMLINE PRACTICE WORKFLOW Information is critical to the practice of medicine. Allscripts Professional EHR delivers what providers want and need: critical information through secure access anytime and anywhere, to promote better decision making and ultimately, better patient outcomes. PHYSICIAN S DESKTOP Physician s Desktop provides an easy way to manage your patient population whether or not they have an appointment today giving you complete clinical administration from a single screen that optimizes efficiency. LAB AND PROCEDURE ORDERS Practices can develop disease-based procedure templates, handle orders in-house, or send orders to external facilities via Laboratory Information Systems (LIS) and Radiology Information Systems (RIS). Interface connectivity reduces the burden of CPOE (including lab and procedure orders process and result review). Practices can streamline order entry by leveraging a powerful search engine, Procedure IT, which simplifies lookup of otherwise complex CPT codes, in provider-friendly terms. MEDICATIONS MANAGEMENT Clinicians are alerted to allergies and interaction warnings. Practices reduce refill turnaround time and receive refill requests and pharmacy preferences from Allscripts FollowMyHealth. Pharmacies can send electronic refill requests directly to the provider using Professional EHR. ALLSCRIPTS ELECTRONIC PRESCRIBING OF CONTROLLED SUBSTANCES (EPCS) Allscripts EPCS allows prescribers to digitally sign and electronically send prescriptions for controlled substances to participating pharmacies nationwide.

5 ALLSCRIPTS RxINFO By making education and prescription-pickup reminders available during the prescribing workflow, Allscripts equips providers with a valuable tool to use in encouraging patient compliance to independently prescribed medications. Allscripts RxInfo provides printable information about a prescribed drug personalized for the patient. Allscripts medication education and pickup-prescription reminders are individually selected for each patient based on that patient s specific profile. Where applicable, the patient s diagnosis and demographics are taken into consideration when displaying the available content. Integration with NCPDP Formulary and Benefits Version 3.0 ensures that latest copay information is available for use. In addition, Allscripts RxInfo counts as a credit for the MU patient education measure and allows providers to setup caregiver options to automatically output education. ALLSCRIPTS eauth Allscripts eauth is an electronic transaction integrated into the Allscripts physician e-prescribing workflow that facilitates receiving prior authorizations on certain medications. It facilitates communication between providers and payers without forms, phone calls, faxes or other cumbersome manual processes. The result is faster payer responses, smoother transactions and better service. ALLSCRIPTS echart COURIER Allscripts echart Courier is a tool to help physician practices reduce the administrative burden of regulatory and compliance requirements from payers. It enables clients to connect and share medical records for health plan members with an affiliated payer in an automated and seamless manner. By creating an automated process for retrieval of medical record information, practices can experience increased efficiency and effectiveness. In addition, the number of physical visits from payer chart auditors to the practice offices would be significantly reduced. CLINICAL DECISION SUPPORT Through support of content programs, such as PQRS, clinicians leverage real-time, patient-specific alerts and notifications to ensure they have actionable information at their fingertips. Instant access to critical data and prospective notifications based on real-time documentation facilitate positive behavior changes at the point-of-care, improving patient outcomes. ANYTIME, ANYWHERE MOBILE ACCESS Providers can leverage Allscripts Remote+ on their smartphone or simply on-the-go around the office with Allscripts Wand, a native ipad application, that puts essential clinical information at the fingertips of the mobile clinician for safe and efficient patient consultations and management. We ve definitely been able to improve quality of care, improve consistency and automate repetitive tasks. Kenneth Carlson, MD, Childhood Health Associates, Salem, OR We absolutely couldn t achieve either the Meaningful Use or PCMH without Allscripts EHR and the expert staff that has helped us implement, improve, maintain and most of all encourage us to use the software to help us care for patients. Eileen Smith, Executive Director, Soundview Medical Associates, Norwalk, CT

6 Core Financial Core financial solutions ensure preparedness for current and future payment structures, such as bundled payments, risk-based contracts and the ability to proactively manage cost-per-case and variability across care providers. Core financial solutions also provide the ability to help organizations manage the entire revenue cycle and help ensure they optimize their financial performance. Allscripts Practice Management Allscripts Practice Management boosts office efficiency and productivity by creating electronic workspaces for appointment and patient flow management, collections management, claims management, denial management and transaction management. The solution allows you to operate your practice your way with customized workflow queues to mirror your preferences and one-stop account management. OUTCOMES Increase office efficiency and productivity Get paid faster with cleaner claims Reduce practice downtime with maximized scheduling Utilize the patient-centric ledger to view the chronological transactional history of the account, including service and payment history, reimbursement detail, notes, rebilling and collection activity all from one place. Allscripts Payerpath Allscripts Payerpath Claims Management is one of the leading revenue cycle management and clearinghouse services in the United States, representing more than 100,000 providers, 5,000 clients and more than 600 million claims-related transactions processed annually. First-time pass rates for claims processed through Payerpath reach 98%, which largely eliminates the expensive and time consuming need to re-work claim submissions. Only Payerpath s comprehensive suite of internet solutions addresses every step in the reimbursement cycle for healthcare organizations. OUTCOMES No downtime for the end user as a SaaS solution, all enhancements and updates are made online Improved efficiency through data repository with powerful management tools and online work queues More timely reimbursement with a 98% first passage rate for clean claims Whether your organization is a small or large practice, clearinghouse, or payer, Payerpath can help you succeed in the business of healthcare through improved reimbursement and claim management processes that lead to cleaner claims and faster payments.

7 Allscripts Practice Performance Allscripts Practice Performance, a business intelligence and comparative analysis solution, enables practices to monitor, track and immediately respond to issues impacting their financial and operational performance. With instant access to critical business measures, physicians and administrators can enjoy a whole new level of transparency into the inner workings of administrative and back office functions. OUTCOMES Increase profitability through transparent financial management Optimize performance through actionable information and business processes Empower management through business intelligence and comparative analyses Adapt to trends proactively through robust financial tracking Allscripts echart Courier Allscripts echart Courier is a tool to help physician practices reduce the administrative burden of regulatory and compliance requirements from payers. Eliminate the tedious manual effort of submitting visit summaries with this flexible mechanism that enables you to connect and share medical records for health plan members with an affiliated payer in an automated and seamless manner. By creating an automated process for retrieval of medical record information, practices drive efficiency while reducing physical visits from payer chart auditors to the practice. The medical record extract will enable the payer to securely access records for their covered patients from their office not yours. OUTCOMES Increase efficiency Reduce costs Focus on patient care Integrated into Allscripts EHR platform Eliminates need for on-site space and support We now do everything in Allscripts PM, from records to billing to patient scheduling. It s just a complete product. And we ve added ten physicians without adding billing staff that s where the real savings are. Sande Doolittle, Executive Director, North Florida OB/GYN We have seen a significant difference with Payerpath. With the enhanced reporting ability we have gained, we now are consistently at percent first-pass clean claims. Eric Beier, MD, MBA, President, MediGain

8 Care Coordination and Connectivity Connectivity and coordinated care is vital to all stakeholders in healthcare. The overwhelming majority of patients receive care from more than one caregiver, including solo practitioners, physician groups, hospitals, laboratories, pharmacies or urgent care centers. With the right platform, coordinated care can help create outcomes like reduced readmissions, better management of referrals, improved resource utilization and help inform and transform the way an organization manages and delivers care. CONNECT WITH PAYERS, PHARMACIES AND PATIENTS Allscripts Professional suite keeps practices connected to the community, including: Other providers More than 50,000 pharmacies More national labs than any other solution Virtually every major payer And most importantly, to patients In the first year of having the solution, we have attested for Meaningful Use Stage 1. The hosted solution played a big part in that, especially the security risk analysis. It was much simpler than if I would have had my own server. Maninder Virdee, Practice Manager, Virdee Medical, Hornell, NY The biggest barrier that patients encounter with traditional PHRs is manually entering and maintaining their personal health information. With FollowMyHealth, all of the patient s information that is stored in the EHR can easily populate and remain synchronized with their record. Central Utah Clinic

9 Patient and Consumer Engagement Today, patients are consumers of healthcare. They are more informed about care options and provider abilities, and more vocal about their expectations for care. Patient Engagement is not just providing access to information, but requires channeling information to and from patients in the right way, at the right time with access to tools, technologies and connectivity. This could be as simple as enabling online scheduling and prescription renewal to the idea of providing patients access to their entire medical record. These solutions help our clients deliver a better patient/family experience, increase satisfaction levels and help patients take more control of their health. Allscripts FollowMyHealth Allscripts FollowMyHealth is a patient engagement solution that combines the value of a personal health record, the power of a patient portal and the connectivity of a health information exchange (HIE). User-friendly navigation engages patients to participate with providers and take a more active role in securely managing their healthcare. FollowMyHealth empowers providers to engage patients so they can access and manage their health and wellness information in a secure, online environment 24/7. Patients can easily download, fax or records for the entire family from any computer, smartphone or tablet. Plus, patients can: View test results Refill prescriptions Request appointments FOLLOWMYHEALTH SUPPORT SERVICES With a menu of consulting services to fit practices of all sizes, the FollowMyHealth team will educate and inspire your team, and equip your staff with the training and materials they need to make patient engagement a seamless part of their daily routine. Services include: Portal design Customizable templates Workflow analysis Training refresher Portal concierge Concierge training Marketing and design services Pay bills online Communicate with physicians Fill out forms prior to visit

10 Services Our services team is dedicated to helping clients achieve quality outcomes through workflow optimization, best practices, applied technologies and learning experiences through use of our products and services. We are committed to maximizing the value of your investment through our clinical and industry expertise, and technical knowledge. As a trusted business partner, we strive to empower clients and enable you to focus on what you do best improve patient outcomes. We provide comprehensive consulting, educational, implementation and technical support offerings, among other professional services. VALUE-ADDED SERVICES Allscripts consulting professionals are industry experts with significant healthcare IT expertise. They include physicians, nurses and pharmacists who have helped leading physician practices realize significant efficiencies, transforming the way they serve patients and deliver results. In addition, Allscripts offers services to help our clients succeed in the emerging value-based care models, including Patient Centered Medical Home and ACOs. EDUCATION AND TRAINING SERVICES Allscripts Education Services offers our clients learning methodologies specifically designed to assure success. These offerings help organizations realize efficiencies and increase the rate of adoption, but they don t stop there. Allscripts believes that continuing education, focused on optimizing and demonstrating improved outcomes, is a key pillar of success in the new healthcare environment. Clients can choose from an array of in-depth training ranging from robust, role-based elearning to customized end-user training. ALLSCRIPTS HOSTING SOLUTION One size does not fit all. We offer multiple frameworks designed to meet the unique needs of today s evolving healthcare organization. Allscripts Professional EHR is flexible enough to work in virtually any environment. Today, clients have the option of running Professional EHR locally in an on-premise configuration or in a hosted environment with Allscripts Hosting Solutions. Allscripts has deployment options available to meet your configuration needs. As clients look to move away from managing their IT infrastructure, Allscripts Hosting Solution has become a popular choice for deployment. By solving many IT challenges clients face today, Allscripts Hosting Solution positions your practice for growth as patient volumes rise, regulatory requirements increase and payment models shift. Allscripts Hosting Solution reduces cost variance and offers a lower total cost of ownership. Software upgrades are automated and seamless to ensure you are always on the most relevant software versions available. IMPLEMENTATIONS AND TECHNICAL SUPPORT The Allscripts Services Team provides post-live ongoing application sustainment and optimization services, including post-live checks, up-todate product expertise, cost-effective and enhanced user adoption, access to content and recommended practice updates and enhancements, and offers experienced Allscripts resources with deep domain expertise. Allscripts employs an event-based implementation methodology that leverages years of expertise and Allscripts-certified workflows to drive predictable outcomes. Our phased approach delivers a high-quality implementation by deploying prescriptive and consultative practices honed over hundreds of client engagements. The non-disruptive and collaborative process mitigates risk, maximizes ROI, reduces variability and greatly increases overall client satisfaction. The end result? Smooth, effective and efficient patient encounters across all steps of the patient experience.

11 Client Success SouthCoast Medical Group, Savannah, GA With the number of transactions you have in a medical office, the only way you can make revenue cycle management efficient is to automate. You ll never be able to keep up with the payers unless you do that. Gary Davis, Chief Financial Officer Days in A/R decreased from 51 to 33 Cash posting staff decreased from 14 to 9 Revenues increased from $36 million to $60 million Cornerstone Health Care High Point, NC We got claims out the door cleaner and faster, and we got more remittances posted on the back end automatically rather than manually. It saved us time, and whenever you cut down the processing time of a claim, you cut your A/R. Tim Terrell, Chief Information Officer A/R decreased by six days in two months Achieved a first pass rate of 95%-98% OB/GYN Associates of Danville Danville, VA "We are getting paid faster. Allscripts PM has definitely helped increase our revenue. It has made our investment very worthwhile." Janet Daniel, Business Manager Decreased A/R by over 55% Reduced claim processing time by 50% Saved nearly $30,000 annually in staffing efficiency Increased physician confidence in correct coding Summary The healthcare industry is rapidly evolving, and as a result, the tie between consistent outcomes and financial health is stronger than ever. It is important that healthcare IT solutions provide a platform that allows for easy sharing of information across the care continuum without forcing providers attention away from practicing medicine. A solid foundation built to support your care delivery process from the first patient interaction through to wellness is critical for future growth and success. Allscripts combines knowledge and an innovative approach to the market to allow clients the freedom of choice in solving their challenges through healthcare IT. Our solutions connect people, places and data across an Open, Connected Community of Health. Connectivity empowers caregivers to make better decisions and deliver better care for healthier populations. About Allscripts Allscripts (NASDAQ: MDRX) is a leader in healthcare information technology solutions that advance clinical, financial and operational results. Our innovative solutions connect people, places and data across an Open, Connected Community of Health. Connectivity empowers caregivers to make better decisions and deliver better care for healthier populations. To learn more, visit Twitter, YouTube and It Takes A Community: The Allscripts Blog.

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