TRUSTED PATIENT EDUCATION FOR BETTER OUTCOMES. MICROMEDEX Patient Connect. Patient Education & Engagement

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1 TRUSTED PATIENT EDUCATION FOR BETTER OUTCOMES MICROMEDEX Patient Connect Patient Education & Engagement

2 Trusted Patient Education for Better Outcomes All your training, experience, tools, and technology are focused on the patient in front of you. When a patient understands exactly what the treatment involves, and how important his or her informed participation is, you can bring your work to fruition with better outcomes, reduced readmissions, greater safety, and a more cost-effective treatment. Micromedex Patient Connect Suite lets you see, and share, evidence-based education specific to each patient, in a format that is easy to understand and extremely time-effective. This direct communication leaves every patient more knowledgeable and more willing to follow the treatment protocols for a successful outcome. The Patient Connect Suite consists of patient education and consumer engagement products: Micromedex Patient Education products, featuring CareNotes, delivers a single source of evidencebased education materials. These robust documents and tools provide patientspecific information at every stage of care pre-care, inpatient care, lab test, continuing care, discharge instructions, drug information, and Emergency Department discharge instructions. HIS Application Micromedex Consumer Health Education solutions provide valuable tools to strengthen your institutional brand, including actionable consumer multimedia content, customizable text inside the health information content, and tools to promote your strategic service lines online. Raise Consumers Assessments of Hospital Experience and Improve Organizational Scores, Meet Meaningful Use Requirements The evidence-based resources of our Patient Education and Consumer Health Education have been shown to contribute significantly to patient satisfaction and understanding of their treatment and self-care instructions. This is reflected in improved HCAHP scores and can contribute to your efforts to reduce readmission rates. With new and growing requirements in the U.S. for reimbursement from the Centers for Medicare and Medicaid Services (CMS), this is critical to financial goals. In addition, because education is patientspecific and documents can be saved to your EMR if you chose our integrated solution, they support Meaningful Use objectives and help meet other regulatory compliance including Joint Commission mandates. Archive 1. HL7/API 2. Web Services 3. Embedded Content (Flat Files) Print, Video, Tablet, e-copy, Patient Portal Patient Connect Resources (CareNotes, Consumer Education) Delivery Format CHF Patient Specific Educational Resources Your application sends a request for patient education information to the CareNotes database that responds with current, relevant, customizable information

3 Micromedex Patient Education CareNotes puts the information we need at the fingertips of each clinician and allows us to deliver patient education efficiently and accurately. Donald Fleming, Former Vice President and CIO, Brookhaven Memorial Hospital Medical Center Micromedex Patient Education, featuring CareNotes, covers the continuum of care from pre-care, inpatient, and discharge instructions to emergency department and ambulatory education, including topics ranging from disease and procedure to medication education, providing patient-specific education that supports regulatory objectives and improves outcomes. CareNotes delivers a single source of evidence-based patient education materials. These robust documents and tools provide patient-specific information at every stage of care pre-care, inpatient care, lab tests, continuing care, discharge instructions, drug information, and emergency department education. From EHR certified technology to identifying patient specific education, to providing the ability for patients to view, download, and transmit their patient education online, CareNotes supports Meaningful Use attestation. Standard medication instructions for patient use include medication names, description, and possible side effects, as well as usage, precautions, interactions, and more for both prescription and nonprescription drugs. This information is designed to reduce adverse effect incidents and enable proper usage for better outcomes. More detailed drug information is also available in expanded content sets. Alternative medicine information can also be added for those facilities whose specialties of care might indicate patients use and history of alternative medications. CLINICALLY TRUSTED INFORMATION

4 In addition, video and animated sources of patient education, for convenient patient viewing on the web or on in-room monitors, are also part of the Micromedex Patient Education product. Nurses, pharmacists, and physicians will all benefit from being able to quickly find and share information directly in the workflow. Evidence-based materials on more than 2,200 drug topics and nearly 50 medical specialties will help patients learn critical self-care and medication adherence information, and clinical evidence on more than 480 lab tests will help patients understand their conditions and their treatment more clearly. Benefits That Add up to Better Outcomes: Single source for evidence-based patient education for the continuum of care. All content is created by one editorial group, supporting consistency across the care continuum; including medication education. CareNotes are evidence-based and continuously updated with content supporting Core Measures. CareNotes are customizable to leverage your brand and meet your organization s policies and procedures. Achieve U.S. patient experience criteria for HCAHPS, the Value-Based Purchasing program, and Meaningful Use. Options to streamline directly into the workflow regardless of your HIS architecture using an HL7 interface, web services or embedded content data files. Up to 15 languages, multiple delivery methods from documents with images to patient portals, in-room monitors, and website content. Interoperable with your other systems to automate and track documentation.

5 Micromedex Consumer Health Education Enhance Community Health and Your Brand As a reliable community resource, this is an opportunity to enhance your credibility and reputation. By providing answers to important healthcare concerns to consumers through your website or portal, you can help to increase patient satisfaction, improve compliance, and provide your patients with consistent health information in any care setting. In addition, the Consumer Health Education solution provides valuable tools to strengthen your institutional brand, including actionable consumer multimedia content, customizable text inside the health information content, and tools to promote your strategic service lines on the web. The Consumer Health Education solution allows you to leverage your consumer health content on your website, your patient portal, within your marketing materials, and with tablet and smart phone applications designed for consumers. An Easy-to-Access, Comprehensive Set of Consumer Health Tools Among the modules that make up Micromedex Consumer Health Education is A.D.A.M. SmartEngage TM Suite, which includes: Consumer Healthcare Information: Featuring The Multimedia Encyclopedia, which leverages animations, videos, and illustrations to complement thousands of articles and links with answers to common questions about diseases and conditions, tests, injuries, treatment options, nutrition, and much more. A.D.A.M. Health Navigator: Designed to facilitate a true connection between the health topics consumers are searching for and your services. 3D avatars let you select the ethnicity, gender, and age that best represents your target audience. Wellness Tools: Six interactive tools for charting BMI, target heart rate, calorie burner, and more, including MyCheckUps. Mobile Offerings of Consumer Healthcare Information: Including mhealth2go, a native iphone and Android TM application that includes the symptom navigator, multimedia encyclopedia, and GPSenabled local care settings that let consumers find your hospital, local pharmacies, urgent care facilities, and more. Become the community resource of choice, with meaningful, accessible healthcare information, available only through your website. Attract potential patients with health information they re searching for online. Inform with consistent content provided at every touchpoint. Engage users with HD videos, interactive assessments, and 3D avatars. Connect people to your facility to make an appointment or find a class, a social media site, and information on your strategic service lines. HELP YOUR PATIENTS HELP THEMSELVES

6 Additional modules available in our Consumer Health Education Solution include the A.D.A.M. SmartSite microsites, designed to increase the visibility of your facilities' most profitable services through personalized pain assessment results, information about treatment options, and customizable branding tools. Trusted Evidence-Based Drug Information for Confident Clinical Decisions The Consumer Health Education solution allows you to incorporate trusted Micromedex drug information in your portal or website, too. Specifically, you can provide a complete set of concise drug summaries covering brand name and generic drugs that offer straightforward information on usage, indications, interaction precautions, and side effects. These summaries are clinically consistent with Micromedex drug information in the Micromedex Medication Management product. Important features include: Drug Interaction Checker for interactions with food, alcohol, tobacco, alternative medicines, and more. Consumer Lab Information with 500 lab titles, including descriptions, result interpretations, risks, procedures, and necessary follow-up. Detailed Drug Information for the consumer medications and their proper use, including prescribed and off-label uses for more than 11,000 drugs. Drug Identification for visually identifying unknown tablets and capsules by imprint, code, color, size, and shape. Ingredient, manufacturer, and historical data of drugs also included. Consumer Health Education gives consumers powerful tools to answer important health questions and become active participants in their own care.

7 Patient-Focused Tools for Easier Understanding Micromedex Patient Connect provides multiple ways of delivering patient information from videos to simplified reading instructions so you can reach patients through the method they are most comfortable with. Information is made specific to the patient s medications, diagnosis, and lab results with contextspecific links to more information. Additionally, Micromedex Patient Connect solutions meet The Joint Commission Health Literacy standards (5th to 8th grade reading level), in up to 15 languages, so your tools can be made relevant to your market and population. Evidence-Based Content Assures Your and Your Patient s Confidence Micromedex Patient Connect pulls the highest quality evidence-based treatment information directly from the same trusted information hospitals have relied on for 40 years Micromedex. Delivered Through Your Existing System, Exactly the Way You Need it: Get HIS Integrated Patient Education and Consumer Engagement Patient Connect solutions are easy to use, with a familiar interface and information at the click-of-the-button when you select from a variety of HIS integration options. You can get immediate access to the patient-specific information you need directly in the workflow so you never have to interrupt what you re doing to create, find, and share the information you need. Micromedex Patient Connect integrates directly with other systems and content resources in your hospital information systems, such as electronic medical records and patient-specific web portals. Regardless of your HIS architecture, from MEDITECH, EPIC, and McKesson to Siemens Sorian, GE, and more our platform is interoperable and can be implemented quickly to provide convenient, consistent access across your organization. This organization-wide patient education solution works hard for you on your own terms. Plug it into where you need it within your workflow, wherever you need it and wherever your patients will need to receive or retrieve it. The evidence-based clinical information is a one-time investment that can then be delivered in the format of your choice as your needs evolve. All Regulations Met and Documented Prove you ve met regulation standards through tracking and documentation in the patient s record using Micromedex Patient Education integration options. Use electronic documentation to show that you ve shared the required information with patients automatically whenever you create and deliver materials.

8 Customized for Your Facility Micromedex Patient Education allows you to customize your patient education and communications. Customizations can be as easy as adding headers and footers, logos, a website address, and contact information, or can include more in-depth changes emphasizing treatments and protocols specific to your facility. Micromedex Solutions also include professional services to assist with customization to ensure maximum benefit for your facility. Personalized, Comprehensive Support With every Micromedex Solution, you get support and training through our Micromedex Total Support Solutions a suite of training and customer support services delivered by a highly trained, dedicated team that will help you calibrate your solution to your environment and staff to get the most from your solution every day. Service plans can include onsite and web-based training, targeted-use statistics reports, new release training, and 24/7 support. Micromedex Total Support Solutions Include*: Clinical consulting System and data mapping Implementation Training: documentation, web, in-service 24/7 technical support *Subject to availability by location and content set and product type RESPONSIVE COMPREHENSIVE SUPPORT

9 ABOUT TRUVEN HEALTH ANALYTICS Truven Health Analytics delivers unbiased information, analytic tools, benchmarks, and services to the healthcare industry. Hospitals, government agencies, employers, health plans, clinicians, and life sciences companies have relied on us for more than 30 years. We combine our deep clinical, financial, and healthcare management expertise with innovative technology platforms and information assets to make healthcare better by collaborating with our customers to uncover and realize opportunities for improving quality, efficiency, and outcomes. With more than 2,000 employees, we have major offices in Ann Arbor, Michigan; Chicago; and Denver. Advantage Suite, Micromedex, ActionOI, MarketScan, and 100 Top Hospitals are registered trademarks or trademarks of Truven Health Analytics. truvenhealth.com Truven Health Analytics Inc. All rights reserved. All other product names used herein are trademarks of their respective owners. CDS