Smart Enterprise Trends 2015

Transcription

1 Smart Enterprise Trends Strategic Drivers that will Empower the Smart Enterprise au.nec.com

2 Smart Enterprise Trends Ubiquitous Connectedness 03 Collaborative Communities 05 Modular Services 02 Smart Virtual Workspace 04 Open Philosophies 07 Business Continuity 09 Sense & Sensibility 06 Software Defined Anything 08 Contextual Analytics 10 Smart Society 2

3 NEC s Smart Enterprise Trends for 2015 Smart Enterprises leverage the best and latest technologies to optimise business practices, drive workforce engagement and create a competitive edge. With more than 100 years of excellence in Information and Communications Technologies, NEC shares its views on trends and technologies that are unfurling to provide the Smart Enterprise with superior secure customer services in a more flexible work environment. Hybrid Cloud Services, Real-time Collaboration and ensuring Business Continuity are some of the essential ingredients for the Smart and Secure Enterprise. They are part of a rapidly evolving technology foundation by means of which NEC is enabling new approaches to how Communications and IT services are delivered and managed to provide new ways for businesses to grow. NEC has identified the following top 10 Smart Enterprise Trends which are strategic for organisations and that will impact their operations in the coming years

4 Smart Enterprise Trends 2015 ne With the number of mobile workers growing and responsibilities in today s Ubiquitous Connectedness Integrating the Mobile Workforce flatter organisations relying on individuals roles and expertise, mobile connectedness is key for smart enterprises to operate efficiently and effectively in their high-paced business environments. Employees can be just about anywhere: at the office, working from home, between appointments or on business travel. While geographic boundaries blur, technologies advance to ensure workers remain fully integrated with their organisation and customers irrespective of where they are. Location becomes unimportant, while presence and availability become all the more crucial, making staff omnipresent. MOBILE REVOLUTION Smartly Available Always, Everywhere Smartphones and tablets are overtaking PCs as the preferred business tool. Communications, data and business applications seamlessly extend to these mobile devices, including functions such as single number reachability, presence and routing through the company network. The number of mobile-connected devices exceeds the number of people on earth Individual preferences for applications and form factors and the blending of business and private connectedness, call for using personal devices in conjunction with enterprise networks urging companies to address security credentials and support Bring Your Own Device (BYOD) policies. While bandwidth, coverage, quality and efficiency in mobile networks improve, mobile technologies will drive technical innovation and new services to smartphones. The network is the organisation Increasingly a company s coherency is determined by the intelligence of its network. The network becomes the organisation, with wireless tentacles spread to embrace location-aware services not just for the benefit of tracking, tracing, safety and security, but also for marketing and sales through Near Field Communications and mobile payment applications. 4

5 Virtualised infrastructures improve business continuity and protect missioncritical applications through system-level fault tolerance. Consolidating multiple physical servers on a single host, running Virtual Machines, minimises capital expenditure and operating cost. Cloud computing is changing the enterprise s approach to ICT As virtualisation of computers, networks and storages advances, infrastructures become software-driven. This makes IT management more efficient and enables services to be provided dynamically according to required load and functions. Applications and cloud computing reduce the need to build proprietary systems and frees companies from legacy issues. PRIVATE CLOUD HYBRID CLOUD PUBLIC CLOUD From Device-centric to Service-centric The Smart Virtual Workspace provides end-to-end desktop virtualisation, allowing employees to safely access files, applications and data over a network and from the device of their choice. This eliminates the need for local data storage, minimises the risk of data loss or information leaks and enables centralised management of multiple terminals, thus reducing operational costs. applications through browser-to-browser applications for voice calling, video chat and point to point file sharing. Personal cloud shifts the focus from the client device to cloud-based services. It becomes the new hub for content that is always at hand, irrespective of device. Virtual PBXs provide from the cloud all communications features typically found in a business environment, while WebRTC (Web Real-Time Communication) embeds real-time communications within business Smart Virtual Workspace The Bright Future of Hybrid Cloud Hybrid Cloud provides Flexibility and Scalability Businesses are increasingly turning to hybrid cloud solutions to enable scalable business processes. While they use public clouds for less sensitive applications, they prefer to use private clouds for their vital processing tasks. Allocation of processing tasks and data storage for each application will increasingly be controlled by cloud and edge terminals. Hybrid clouds can quickly scale to a company s needs and operate at all times, from any part of the world, with services charged for as needed. Combining the best of both worlds, they beyond doubt offer true benefits to smart enterprises aiming to stay ahead in their markets. 5

6 Smart Enterprise Trends 2015 hree With organisations increasingly fragmented, departments more flexible, Collaborative Communities Gain an Edge over Rivals employees more mobile and teams widespread, mobile connectivity is enabling workers to be productive during business travel or daily commute and empowering them with applications that involve them in business progress anywhere, anytime. Present markets demand swift response to events and queries, requiring interaction between employees wherever they may be. Smart enterprises use the always-on nature of modern life to gain an edge over rivals. Unified Communications and Collaboration tools such as video conferencing, shared workspace and rich presence, enable working together in real time, and interacting efficiently and effectively with co-workers, clients and suppliers. Integration of rich Audio, Video and Web conferencing features become available on demand creating an informed and connected workspace that drives productivity and reduces latencies, from product development to customer care. As latest applications make set up and use of conferencing and file sharing easy, collaboration sessions become the de facto standard, eliminating the need for business travel to meet in person. Reinventing engagement models Formal and informal groups become collaborative communities that share knowledge, provide coaching and create synergies to reach personal, group and organisational goals. Social communications provide integrated voice, data and video across social networks. Smart enterprises will integrate these into their business process and reinvent their customer engagement models to effectively respond to customer care issues via social media. 6

7 To help businesses deal with the complexity of globalisation and its competitive demands, a smart enterprise s ITand support systems must be highly flexible and resilient in order to seamlessly communicate and interoperate with other disparate technologies and systems. It is the enablement of this flexibility and resilience that defines Openness. It may not be the only means, but it is the simplest and most cost effective approach to building flexible business architectures. Open Source on the way to on-demand computing Open source programming languages, databases, middleware engines and other tools will continue to fuel mobile development and the growth of a mobile open source ecosystem. Open computing platforms - both hardware and software - are essential for the journey towards on demand computing. The role that open standards are playing, is central to the evolution towards more responsive, focused and resilient on demand capabilities. Integrating Open Architectures and Standards into your business UC&C solutions built on open architectures make organisations leverage what they already have and enable them to add best of breed and best in speed elements irrespective of vendor or geography. On the IT side Open Stack software for cloud infrastructures enable flexible deployment of Infrastructure as a Service (IaaS) solutions. One of the main benefits of using open standards is flexibility in internetworking, in deploying industry standard servers and endpoints from multiple sources. COMPATIBILITY INTEGRATION FLEXIBILITY BIG DATA Open SIP has become the foundation for integration of media modes, network devices and applications across a common infrastructure. SIP enables virtual applications to be delivered from the cloud to support conferencing, messaging, voice, and collaboration. Open Philosophies In search of Business Flexibility COST REDUCTION OPEN SOURCE ADDRESSING BUSINESS ISSUES SECURITY 7

8 Smart Enterprise Trends 2015 ivetoday s alternatives (physical, virtual, private cloud, public cloud) and manage Modular Services Serving Scalability and Customisation OPEX to ensure that they are cost-competitive in their markets. This urges executives to make clear decisions whether to replace, revitalise, and/ or outsource some or all of their IT equipment. Easy to purchase, easy to deploy, simple to manage As cloud computing continues to shape the market for IT infrastructure, data centre customers increasingly require simplicity, flexibility and high levels of scalability in their on-premises hardware ecosystems. Smart Enterprises align their IT infrastructure capabilities with expanding business requirements. Modularity of systems, applications and implementations allows investing in only what is needed at present, trimming up-front costs and leaving open the possibility of expanding or incorporating new technologies in the future. Invest for today, prepare for tomorrow Many organisations are rapidly approaching a critical decision point: they need to maintain the ability to deploy applications across the full range of Building hyperscale computing systems With the increase in consolidation, intensive virtualisation and outsourcing, the traditional data centre environment with common brand-name equipment and conventional architectures is quickly shifting to the hyperscale data centre of tomorrow. Building hyperscale architectures requires a fundamentally different approach than that taken with typical enterprise IT systems. Rather than monolithic platforms, design is implemented around distributed architectures such as Hadoop. Bringing it all together requires software and tools to automate node deployment, recovery from failure (rerouting of workloads) and other management and monitoring tools. 8

9 Software Defined relates to systems where the control plane is abstracted from the hardware and is being applied in practically all equipment a data centre consists of. Software Defined servers are well established and Software Defined Networking is rapidly maturing. Software Defined Anything provides improved standards for infrastructure programmability and data centre interoperability. Customers benefit from resulting simplicity, cost reduction and consolidation opportunities. SDN enables swifter development of network solutions Leading the charge is Software Defined Networking (SDN), a technology to abstract the network architecture and to make network devices programmable. Its goal is to make networks more dynamic and allow network engineers to respond quickly to changing business requirements. SDN will extend to all aspects of the infrastructure. Currently, the most popular specification for creating an SDN is OpenFlow, an open standard which lets network administrators control routing tables remotely. Moving to a Software Defined Platform for user-centric services The ultimate goal is a more service-focused infrastructure that increases efficiencies and enhances IT service delivery. Standardisation of underlying hardware platforms, along with the software that runs on these systems, will enable IT departments to become more agile and efficient, as well as delivering best possible service to users and customers. Moving towards a Software Defined data centre will help delivering Infrastructure as a Service. In an SDN, a network administrator can shape traffic from a centralised control console without having to touch individual switches. This is especially helpful in a cloud computing multi-tenant architecture, as it allows managing traffic loads in a flexible and more efficient manner. SDN MARKET Software Defined Anything Dealing effectively with Business Dynamics $ 0.3B $ 3 B $ 30 B

10 Smart Enterprise Trends 2015 even It has become a matter of course for services to be offered 24 hours a day, Business Continuity Services Assurance in our Digitalised Now 365 days a year and across countries. As a result, IT systems need to be extremely reliable and their High Availability an important challenge. Another challenge is the rapid growth of quantification and digitalisation of data. While this can lead to more accurate, reliable and repeatable decision making, sophisticated digital assistance is required to convert all this data into intelligence for better business outcomes. With privacy protection being key in managing data and ensuring anonymity, the importance of security management of social infrastructures will grow in particular. management tools and virtualisation ROI will increasingly be driven by improvements in infrastructure resiliency. Towards maximum protection To ensure an uninterrupted workflow on standby systems without stopping business operations when failure strikes, one or other form of clustering proves the best solution. This can be clustering software to fault tolerant server solutions delivering exceptional uptime through dual modular hardware redundancy. These servers provide continuous availability through hardware redundancy in all components, for optimal data integrity. IT managers need to protect data and applications from hardware, OS and application failures to sudden natural disasters. For a high level of operational uptime, infrastructure components must be fault tolerant with the ability to recover from complex failures and data storage must be secure. This is all the more important in mission-critical environments, such as healthcare, banking, insurances, e-commerce or web services. 24 /7 Services Assurance drives most virtualisation projects Business continuity and disaster recovery (DR) now tops the list of customer motivations to adopt virtualisation, while there already is a healthy and vibrant market for backup, recovery, snapshot, replication and archive technologies designed for VM files and data. Smart enterprises take advantage of data protection and DR tools designed for their virtualisation 99,999% 10

11 Contextual data spans the last mile of personal and business productivity. It provides new insights to guide public, private and business decisions. Advanced ICT enables trends to be extracted from huge amounts of data (big data) collected from the real world and/or cyberspace. This creates new value for society by facilitating more accurate projections, more efficient control of resources, and smarter solutions to social issues. Artificial intelligence and machine learning will further progress by utilising huge amounts of data, to e.g. forecast weather and predict disasters. BIG DATA % Enterprises are deploying Big Data projects to drive better business intelligence, product development and customer service. This includes unstructured data captured from mobile devices, social media, log files, s, images and video, which are used to perform real-time analytics. Social media is making marketing more targeted and businesses will start integrating marketing data from multiple sources. Data Storage solutions driving Interaction, Manageability and UC&C The surge in data drives storage solutions to become more flexible and scalable as organisations find it increasingly complex to store, protect, and manage all their information. New storage solutions will focus on the need for simple manageability, while providing excellent reliability. Meta-information will accompany voice, video, chat and text communications to provide fuller context for interactions. Contextual Analysis Converting Data into Business Intelligence Contextually aware presence allows employees the ability to receive information on content, tools, and services based on contextual information, such as the geographical location, personal preferences, and current activities of group members. Integration with UC&C software allows workers to use their mobile devices for contextual collaboration and have access to features that indicate a co-worker s availability and location. 11

12 Smart Enterprise Trends 2015 ineprecision farming already uses environmental sensors to maximise yields Sense and Sensibility Effective Decision Making in the Blink of an Eye at reduced cost. Responding to varying growing conditions helps minimise fertiliser, pesticide, water, while maximising crop yields. Standing out from the crowd Fingerprints, facial definitions, body contours, retinal scans and voice files all can be composited through software to recognise individuals, make them stand out from the crowd, identify themselves without additional data and to enable speedy and secure interaction. Cost reduction of sensors and performance improvement of processing technologies spur data collection and information extraction across many sectors from industry, energy, transport, retail and defence to healthcare. Sensing, location detection, pattern recognition and data matching, all aim to empower accurate and swift decision making at the time and place of action. Ultra-compact and intelligent sensors will be installed in any place and wide-range sensors mounted on satellites and drones will enable remote sensing in any environment. At airports, border crossings or football stadiums, effective biometrics is a fast, efficient way of identifying people. Data collection goes hand in hand with data analysis to create useful insights when combined with location, personal preferences, environmental characteristics or social information. Human Understanding and Augmentation Robotics and wearable technologies will expand individuals intellectual abilities such as memory and judgment. Computing abilities expand to understand human thought, emotion and intention, providing natural guidance of user behaviour. Smart watches, cyber glasses, chips in running shoes and health kits capture what the user sees, hears, feels or is unaware of aiming to provide the Quantified Self with richer experience and insights, and safer and healthier living. 12

13 Societies everywhere are faced with formidable challenges, such as safeguarding sustainable energy supplies, providing clean water, improving emergency response, and dealing with demographic change. Cities are growing larger and more complex, requiring authorities to look for solutions to improve the quality of life. Important steps are being made towards a smarter society where Information and Communications technologies play a vital role in ensuring energy efficiency, sustainable economic development, enhanced safety and security, with wise management of natural resources. Within enterprises, solutions such as virtualisation, power-efficient equipment and smart distribution networks help save power, while connected processes and real-time collaboration save time, reduce costs and reduce scope and impact of physical travel and transportation. In homes, smart metering, temperature control, surveillance and stock keeping are increasing the comfort and quality of life, while advances in renewable energy will allow individuals to collect ( harvest ) kinetic energy and use it to help power their homes, offices and cities. Minimising waste, maximising the quality of life Smarter storage, usage and control of energy in buildings, by vehicles and across networks achieve enhanced environmental and economic performance. Building automation systems that perform integrated surveillance, security and energy usage monitoring, minimise energy waste through location information enabling automatically controlling air conditioning and lighting, as well as providing location data on individuals to enhance their security. SMART ENERGY SMART SCHOOL SMART SHOPS SMART TRANSPORT Smart Society Power to the People SMART FACTORY SMART HOME SMART BUILDING SMART CAR 13

14 Smart Enterprise Trends 2015 Summing it up Valuable Pillars to Build the Smart Enterprise on As a social value creator, NEC combines its advanced technologies, services equality of society - enabling people to live brighter, more enriched lives: Orchestrating a brighter world.. Combining our capabilities and rich portfolios in Communications and IT, NEC is unique in being able to provide government authorities, Business Agility Cloud Delivery EMPOWERING THE individuals and enterprises with solutions that cover the full spectrum of their operations. The level of integration of NEC s network, server, storage and enterprise communications solutions highlights the power of these Smart Enterprises leverage these technologies to optimise business practices, drive workforce engagement and create a competitive edge. SMART ENTERPRISE Collaborative Communities Assured Services This is how NEC empowers the Smart Enterprise - and why the Smart Enterprise relies on NEC. Business Agility Empowering workforces and Cloud Delivery Collaborative Communities Services Assurance Ensuring highly available, secure adaptive IT that is more resilient that enable business growth and tools for rich collaboration across and scalable infrastructure for and responsive organisations business continuity 14

15 EMPOWERING THE SMART ENTERPRISE 15

16 For more information, visit au.nec.com, or call NEC brings together and integrates technology and expertise to create the ICT-enabled society of tomorrow. We collaborate closely with partners and customers around the world, orchestrating each project to ensure all its parts are fine-tuned to local needs. Every day, our innovative solutions for society contribute to greater safety, security, efficiency and equality, and enable people to live brighter lives. About NEC Australia. NEC Australia is a leading technology company, delivering a complete portfolio of ICT solutions and services to large enterprise, small business and government organisations. We deliver innovative solutions to help customers gain greater business value from their technology investments. NEC Australia specialises in information and communications technology solutions and services in multi-vendor environments. Solutions and services include: IT applications and solutions development, unified communications, complex communications solutions, network solutions, display solutions, identity management, research and development services, systems integration and professional, technical and managed services. Smart Enterprise Trends 2015 v NEC Australia Pty Ltd reserves the right to change product specifications, functions, or features, at any time, without notice. Please refer to your local NEC representatives for further details. Although all efforts have been made to ensure that the contents are correct, NEC shall not be liable for any direct, indirect, consequential or incidental damages resulting from the use of the equipment, manual or any related materials. The information contained herein is the property of NEC Australia Pty Ltd and shall not be reproduced without prior written approval from NEC Australia Pty Ltd. Copyright 2015 NEC Australia Pty Ltd. All rights reserved. NEC, NEC logo, and UNIVERGE are trademarks or registered trademarks of NEC Corporation that may be registered in Japan and other jurisdictions. All other trademarks are the property of their respective owners. All rights reserved. Printed in Australia. Note: This disclaimer also applies to all related documents previously published.