Baseline Report: Assessment of Competencies, Technical Skills and Needs in Bosnia Herzegovina's ICT Services Sector

Transcription

1 Baseline Report: Assessment of Competencies, Technical Skills and Needs in Bosnia Herzegovina's ICT Services Sector March 2014

2 Baseline report: Assessment of Competencies, Technical Skills and Needs in Bosnia Herzegovina's ICT Services Sector Partnership for Innovation USAID United States Agency for International Development Written by: Jusuf Tanović, Chief of Party, Partnership for Innovation project Tanja Madžarević, Business Development Manager, Partnership for Innovation project Adnan Mandžo, Director DDC Central Europe/ICT HR Expert March 2014 The preparation of this document was made possible by the generous support of the People of the United States of America. The content is the responsibility of the author and does not necessarily reflect the opinion of USAID or the United States Government 1

3 TABLE OF CONTENTS INTRODUCTION 3 KEY FINDINGS 4 ASSESSMENT, OBJECTIVES AND METHODOLOGY 5 Determining target SME and Youth population 5 SME s line of business 7 SME s market orientation 8 Size of SMEs 8 WORKFORCE CHARACTERISTICS 9 Occupational structure 9 Workforce Competitiveness 10 Workforce skillfulness 11 Current employees 11 Future employees 14 Education background 16 Gender 17 CONCLUSIONS 18 Appendix 1 - Questionnaire 19 Appendix 2 List of participating companies 20 2

4 INTRODUCTION The successful and continuing application of advanced Information and Communication Technologies (ICT) and processes is one the critical factors for the ability of BiH SMEs to effectively compete in the European Union and global marketplace, attract and communicate with customers and modernize their business processes. Major economic challenges facing Bosnia and Herzegovina (BiH) at present time include high unemployment rates, marginal GDP growth, and a severely contracted domestic and global market. Creating jobs within the country relies greatly on strengthening and expanding small and medium- sized enterprises (SMEs) of all industry sectors, but particularly SMEs of ICT sector, as they are in the focus of this assessment. Key challenges facing youth include challenges in obtaining adequate training and practical experience and challenges in obtaining jobs, including short- term opportunities. Additionally, youth also faces challenges when launching startups including the lack of technical or business mentorship assistance and lack of access to sources of finance especially in the early stages of business development due to underdeveloped investor culture in BiH and the perceived high risks involved with early ventures. USAID Partnership for Innovation (PI) project is focused on two areas of activities: a) support to young market entrants to improve their work readiness and ICT skills and exploit new employment opportunities, and b) support to SMEs to adopt and better utilize latest ICT technologies and processes to improve their efficiency and competitiveness. A demand- driven approach underlies all PI activities and project ensures that all programs are designed and modified based on market analysis and direct feedback from SMEs and educational partners. This assessment represents one such project analysis aimed at obtaining critical baseline information on the state of the competencies, skills and human resource needs within the project targeted BiH ICT industry subsector. The PI targeted subsector excludes large state owned Telecoms, SMEs that are focused on hardware assembly processes and retailers of computer equipment and software. BIH IN GENERAL Country population (total, million 3.8 Urban population (% of total): 43% BIH ICT profile (2013) Telephone lines (per 100 people): Mobile cellular subscriptions (per 100 people): Fixed Internet subscribers (per 100 people): Households with computer: 39.80% Sources: Agency for Statistics BiH, ITU 3

5 KEY FINDINGS SME Competitiveness BiH ICT SMEs reported that, in line with global trends, their competitiveness is completely reliant on the skills and knowledge of advanced methods and programing by their technical staff. Related to this point, close to two thirds of SMEs (64%) reported that more than 50% of their technical staff are not skilled enough at present to be competitive in EU and global markets. Current staff Software Developers represent 36% while other technical jobs (network engineers, web designers, data base developers, quality assurance etc.) represent additional 29% of the total staff at ICT SMEs. Only 14% of employees at ICT SMEs represent non- technical, non- project staff. - Lorem Ipsum Majority of SMEs identified their staff in Software Development and Project Management positions as those with most needs for improvement and update in skills and industry certifications. Next in skills shortage were Web Designer and Network Administrator positions. Top deficiency skills and certificates identified by majority of BiH SMEs are in the areas of Android, Java, ios and Web development and Scrum/Agile methodologies. SMEs reported intention to increase their workforce by 20% in the next year. Youth Workforce Development There is a significant unmet demand for new hires in technical positions in the BiH ICT services sector. Vast majority of BiH youth with college level ICT education have considerable deficiencies in technical/programming skills as reported by SMEs and confirmed by youth themselves. All stakeholders also reported significant deficiencies in business soft skills for the majority of ICT educated, unemployed youth. Newly hired staff SMEs identified Java, ios and Android programming as the most deficient technical skill areas for newly hired youth. Youth identified their knowledge in Ruby, SharePoint, Solaris, Java, development for Android and ios, and Oracle SQL programming as deficient. SMEs identified sales & marketing skills as well as team work experience as the most deficient soft skills areas for newly hired youth. SMEs report that newly hired youth possesses above average skills in Microsoft Windows, HTML, XML,.NET, C++, C# and SQL programming languages and technologies. 49% of technical staff at SMEs are graduates from 5 state owned faculties of engineering and IT from Sarajevo, Banja Luka, Mostar and Tuzla. Continued 45% of technical staff at SMEs have not graduated from one of the engineering faculties in BiH. 4

6 ASSESSMENT, OBJECTIVES AND METHODOLOGY This report has been developed through the collaborative effort by Small and Medium Size Enterprises (SMEs) from Bosnia Herzegovina s (BiH) ICT sector and staff and experts from Partnership for Innovation project. The main goal of this analysis is to assess the current deficiencies in experience, skills and industry certifications at BiH ICT SMEs and to determine immediate staffing skills and certification needs for existing staff and new hires, thus providing the timely and specific baseline information for the design of PI workforce and SME development programs. The report contains an assessment of trends in employment and skill needs and supply in the targeted ICT sub- sector and ICT occupations. It is based on statistics and information obtained from a wide ranging data gathering and consultation exercises and represents a comprehensive attempt to synthesize all available evidence. It combines top- down data from official state sources with bottom- up sector level intelligence to provide a consistent, comparable report and understanding of the skills priorities within the PI targeted ICT sub- sector across Bosnia and Herzegovina. Determining target SME and Youth population The BIH Information and communication technologies sector contributed 277 million dollars 1 to BiH economy in Measured by web portal plata.ba per employee job, the ICT sector was one of the most productive in the BiH economy in 2013 at an average of 43,200 KM per job 2, almost four times the BiH average for all sectors. The BiH ICT sector in 2013 had a BiH workforce of 22,699, 4.41% of total BiH employment 3. The majority of employment ( employees or 75 %) is in the Telecommunications sub- sector while the remaining 25% of employment is in Software, hardware and Business Process Outsourcing. ICT sector classification ICT sub- sectors are defined differently by various organizations and in various capacities, none of the definitions being comprehensive or satisfactory. For the purposes of this report, PI uses the European Commission s statistical classification that segments ICT sector into following general categories 4 : 1. ICT manufacturing industries (Manufacture of electronic components and boards; Manufacture of computers and peripheral equipment; Manufacture of communication equipment; Manufacture of consumer electronics; Manufacture of magnetic and optical media) 2. ICT trade industries (Wholesale of computers, computer peripheral equipment and software; Wholesale of electronic and telecommunications equipment and parts) 3. ICT services industries (Software publishing; Telecommunications, Computer programming, consultancy and related activities; Data processing, hosting and related activities; web portals; Repair of computers and communication equipment) 1 IDC Adriatics zarade a- it- strucnjaci km/ Agency of statistics BiH, inforamtion provided directly to the PI project 4 ISIC Rev. 4 or NACE Rev. 2 5

7 5 6 European Commission s classification segments the ICT sector into manufacturing, trade and services industries. More details on this classification is provided in the box on the previous page. In accordance to the stated goals from the PI Program Description, and considering the fact that credible ICT manufacturing industry does not exist in BiH, the focus of the PI s assistance programs and, by extension, the focus of this assessment had to be centered on #3 - the ICT services industries sub- sector. Obviously, as PI is focused on SMEs, the large, state owned telecom operators had to be excluded from this assessment. GENERAL OBSERVATIONS SMEs reported a significant need for new staff with senior technical skills and practical experience, thus corroborating the reports from the largest online jobs portal in BiH, citing ICT programmers and developers as top in demand professions during the period in BiH. Posao.ba also reported that only half of 1,000 advertised ICT jobs in 2012 were filled. 6 SMEs reported that the deficiency of skilled and experienced programmers and certified technical personnel is consistently hampering their efforts to expand services and client base. Those focused on software development outsourcing services are particularly hurt as EU or US based clients often require dozens of skilled and certified programmers for longer term or recurring contracts. According to the BH Agency for Statistics, there are approximately companies in BiH that are presently registered for ICT manufacturing, trade and/or services. However, this data is hardly usable for PI project planning or other purposes as the current business classifications allows for many firms to be listed in this category, although their core business is not sufficiently ICT focused to satisfy EC s classification standards listed above. Therefore, for this assessment, PI was forced to analyze and edit the master list provided by the Agency for Statistics in order to eliminate all non- ICT businesses such as accounting and consulting agencies, engineering, trade and construction SMEs as well as internet/video game clubs etc. Following this exercise, PI was able to reach a realistic estimate of the number of SMEs that populate the BiH ICT Services Industry (sans State Telecoms) at present, and that number is estimated at approximately 250 SMEs. The main data gathering was completed through the survey and interviews that were conducted between October 2013 and January The survey was distributed to more than 100 SMEs from various regions of BiH. 57 SMEs (54%) completed the survey while complimentary data and general feedback was received during direct meetings with 29 SMEs, most of them from the surveyed group. The complete list of all surveyed and /or interviewed SMEs is provided in the report Appendix 2. Therefore, the number of sampled SMEs appears fully representative for the purpose of assessing the current state of skills, competencies and needs in the targeted BiH ICT services industry sub component. Based on PI s 2012 Market Assessment and the recent feedback from ICT SMEs about education and skills levels of their new hires, the PI determined that the final year students of engineering and technical faculties represent the primary target group for this assessment as well as for the PI s subsequent youth workforce development programs. The data on present, specific technical skill knowledge and/or deficiencies of unemployed youth was obtained through feedback from SMEs and survey that was completed by 102 youth with ICT educational background mostly senior year students from technical faculties. 5 Agency for statistics information provided directly to the PI project 6 Market analysis of ICT sector in Bosnia and Herzegovina and Sarajevo region, SERDA, April

8 PI surveys and interviews focused on assessing SME readiness to compete in international arena, state of technical skills for their current staff and newly hired employees as well identification of specific programming languages, technologies and industry certifications that their existing staff and new hires must need to obtain so SMEs could become more competitive in local and global markets. SME s line of business Following the previously listed statistical classifications in BiH and EU, and considering that ICT SMEs are generally divided into ICT manufacturing industries, ICT trade industries and/or ICT services industries the companies described their line of business as follows: The majority of surveyed companies, or 74%, is in the Software publishing and more than 67% is in the Computer programming, consultancy and related activities, showing that ICT service industries subsector is dominant in BiH. The majority of surveyed companies are registered as Limited Liability Companies (LLC) with a possibility to register multiple lines of businesses under the same category or even various categories. Therefore percentages may add up to more than 100% in a given category. This chart shows that most companies work mainly in 2 ICT subsectors: ICT trade industries and ICT service industries. Chart 1. ICT SMEs line of business Table 1 Respondents selected more than one option, so percentages may add up to more than 100 % 7

9 SME s market orientation 7 Respondents were asked to state their market orientation, in terms of whether they operate business for the customers who reside in BiH, defined as domestic market, or they operate business for various sets of customers that are operating outside of BiH, defined as the international market. The results showed that majority of surveyed companies are primarily oriented towards BiH customers, with 14% operating exclusively for local clients for BiH, while the additional 35% of companies are almost completely oriented towards BiH market in majority of their business operations. Only 25 % of surveyed SMEs reported a predominant focus on international markets. Chart 2. ICT SMEs market orientation Size of SMEs Surveyed companies were classified into three categories following the EU definition for Small and Medium- sized Enterprises (SMEs) 6. The biggest numbers of surveyed companies (45 %) are small enterprises with 10 to 50 employees; while 44% are micro enterprises with less than 10 employees; 11% companies are classified as medium- sized enterprises with less than 250 employees. The survey showed that over 89% of the BiH ICT SMEs are micro and small enterprises, which is similar to EU experience

10 WORKFORCE CHARACTERISTICS In order to determine the occupational structure in ICT service sector, PI surveyed SMEs to gather specific and detailed information about jobs structure, hierarchy of jobs, whether the current sector staff is sufficiently skilled etc. Occupational structure The respondents were first asked to distribute their current workforce per following positions, determined as core jobs that are prevalent within the ICT services sector: 1. Software developer (all platforms) 2. Software development manager/lead 3. Database developer 4. Project manager 5. Business analyst 6. Quality assurance 7. Quality assurance lead 8. Network engineer/system administrator 9. (Web) Designer 10. Other As evident from Chart No. 3 Software developers represent the largest occupational group in targeted ICT sub- sector accounting for more than 35% of workforce of surveyed SMEs. These occupations are focused on developing and delivering products and services to provide technology based value for business and consumer clients. This work typically includes software (including web) and systems design and development, operations (running websites, systems and networks), and user support (to customers and staff). Sorware Developer (all plasorms) 14% Sorware Development manager/lead Database Developer 7% 35% Project Manager 9% 2% 5% Business Analyst Quality Assurance Quality Assurance Lead 5% 8% 6% 9% Network Engineer/ System Administrator (Web) Designer Other Chart 3. Occupational structure at surveyed SMEs 9

11 Project manager and Software development manager/lead combined comprise 17% of the surveyed workforce. Many are functional managers, managing networks, products, services work and programs of work as well as those who have more traditional managerial duties and resource responsibilities. Network engineers/system Administrators comprise 9% of the surveyed workforce and are responsible for the day to- day running of computer systems and networks including maintenance, installation and the preparation of back- up systems, and for performing regular checks to ensure the smooth functioning of such systems. In the ICT sector they may also be providing technical support, advice and guidance for customers or IT users within an organization. Most importantly, only 14% of employees at ICT SMEs represent non- technical, non- project staff. Workforce Competitiveness In order to determine whether BiH SMEs workforce is competitive in local, regional and global markets, respondents were asked to determine the skill level of their workforce accompanied with appropriate industry certifications/degrees and compared to current market place standards. As shown in the Chart 4., only 11% of SME respondents reported that their staff is 100% ready for the global competition, stating that they employ skillful workforce. Additional 25% answered that up to 75% of their employees are competitive enough Chart 4. ICT SMEs workforce competitiveness However, the remaining 65% of respondents reported that at least 50% of their employees do not posses satisfactory skill levels to compete in the global arena. Skills related fact Acquiring relevant competences, and thus skills, becomes increasingly important for ICT workers job prospects in the European labor market and for the future economic development of Europe (Stucky and Weiß, 2004). Source: ICT skills certification in Europe, CEDFOP 10

12 Workforce skillfulness Respondents were asked to define skills and certificates that are highest in demand for current and future employees of SMEs. Current employees Software development in BiH has considerable gaps, most of them being tied to limited higher quality human resources in mobile applications development and web development skills. As the BiH institutions of higher education effectively create large number of entry- level programmers, it is apparent that the special emphasis shall be placed on creating a fairly large cadre of programmers with higher quality levels of industry certifications and experience. According to respondents, the following current job positions at BiH ICT SMEs lack necessary skills and certifications to perform competitively in local and international markets: Software Developer skills with over 39% of respondents indicating skills for this position as the most in demand, Project Management (41%), Software Development Lead skills with over 33%, Business analyst (33%), Web Designer (24%), Network engineer/system Administration (16%), QA and QA Lead (16%), Database developer (13%). Chart 5. Demand for skills in specific job positions 11

13 SMEs were asked to rate general business skills of their newly employed workforce. The following soft skills were ranked as most deficient: Sales and Marketing Analysis and Techniques, Communication and Presentation skills, Teamwork and Problem solving skills and planning, all four scoring below average rate good. The survey has shown that most of the employees are familiar with the real- life work setting and have knowledge in operating office equipment such as computer, printer etc. (39% respondents rated their employees as excellent in this category), for use of English language for business purposes and technical correspondence, 37% of SMEs marked their employee skills as very good, while the professional work habits are somewhere in the middle being indicated as average among employees of respondent SMEs. Chart 7. Average mark for soft skills knowledge among newly employed staff at ICT SMEs 12

14 SMEs were also asked to rate technical skills of their newly employed workforce. The newly employed have shown best knowledge/technical skills in the following areas: Microsoft Windows was rated as above average with a rate of 3.58 on a scale from 1 to 5 (1 being the low and 5 the high point on the scale). The new market entrants knowledge of HTML and XML was rated as above average, with rates of 3.50 and 3.40 respectively. New market entrants poses good knowledge of databases, as SME respondents marked them as above average in MS SQL, database design and admin and MySQL. The knowledge of newly employed in Java, Android,.NET, C++, C#, Cisco Networking etc. was rated as below average, while it was earlier determined that workforce highest in demand come from the software developer occupational groups, especially Android and ios mobile developers. Windows Microsoft Html XML MySQL Database design & admin PHP MS SQL server Wireless technologies C# Internet and systems security Network configuration.net Java Systems design Systems analysis Network administrator Network implementation C++ ASP Visual Basic System administrator UNIX/ Network design Cisco networking Systems testing J2EE J2ME Chart 8. Rating of technical skills of newly employed staff at ICT SMEs 13

15 Future employees Education output was also assessed by youth themselves, mainly senior year students from technical faculties, as they were asked to rate their knowledge in specific technologies and business skills on a scale from 1 to 5 (1 Poor, 5 Outstanding). Self- assessing surveys completed by ICT educated, unemployed youth identified a number of programming skills where youth is most deficient. Majority of skill areas identified by youth were virtually identical to those identified by surveyed SMEs. It is evident from the Chart 9. below that students do not believe that they posses sufficient knowledge in number of specific platforms like Ruby on Rails, and/or software programming for Android, Windows phone or iphone platforms. Ruby on Rails Sharepoint AIX/HPUX/Solaris Android Oracle SQL Programming CRM systems Security Windows phone ios Google AdWords Ajax Oracle DB Administration Linux Microsoft Windows Server ASP.NET AutoCAD Internet Marketing PHP/MySQL Networking Software development Java/JavaScript/JSP Web development SQL Server C/C++/C# CSS Sales HTML Project Management Business skills Poor Unremarkable Meets expectations Better than expected Outstanding Chart 9. Youth self- assessment in technical and business skills 14

16 Most importantly, the surveyed SMEs reported that they plan to increase their workforce by 20% in the next year, compared to their current employee totals. SMEs also reported specific ICT skills and industry certifications that will be required from their future employees. SMEs stated that new and emerging technologies are the most in demand, such as Android, Java, Web technologies, new IT project management methodologies etc. Chart 10. Percentage of SMEs that expressed new labor need in specific technology skills 15

17 Education background Education output and satisfaction with the BiH educational institutions was assessed by each SME that participated in the PI survey. SMEs were asked to report on the number of their employees that have graduated from each of the listed engineering faculties and then to measure the quality of those educational institutions based on their experience with individuals that were added to their workforce. The survey listed 27 educational institutions that are directly or indirectly focused on producing technical professions related to the BiH ICT services sector. The name of the institution Administrative region Total number of graduates hired by ICT SMEs Average rating (1 - extremely poor, 5 - excellent) Faculty of Electrical Engineering, University of Sarajevo Sarajevo Faculty of Information Technologies, Džemal Mostar Bijedić University of Mostar Faculty of Mechanical Engineering and Mostar Computing, University of Mostar Faculty of Electrical Engineering, University of Banja Luka Banja Luka Faculty of Electrical Engineering, University of Tuzla Tuzla Sarajevo School of Science and Technology Sarajevo Faculty of Science, University of Banja Luka Banja Luka Faculty of Science and Education, University of Mostar Mostar Banja Luka College Banja Luka Faculty of Electrical Engineering, University of Lukavica East Sarajevo University of Business Studies Banja Luka Paneuropean University Aperion Banja Luka University for Business Engineering and Banja Luka Management Faculty of Science Tuzla Technical Faculty Bihać American University in Bosnia and Herzegovina Sarajevo American University in Bosnia and Herzegovina Tuzla Economics and Information Technology College Prijedor Faculty of Mechanical Engineering, University of Banja Luka Banja Luka Faculty of Information Technology Bijeljina Other educational institutions 496 Table 2. Education output per SMEs 16

18 Gender 8 The analysis also focused on assessing the workforce characteristics in respect to gender, trying to determine the number of female employees and their distribution and then comparing them to the potential pool i.e. the number of female graduates from technical faculties in BiH as well as comparing them with European industry standards. In December 2013, PI conducted a separate survey of 8 largest engineering faculties at 4 universities from various BiH regions in order to assess the percentage of women graduates. The survey showed that 413 out of 1,251 or 33% were women graduates. 33,00 % 67,00 % M F Chart 6. Gender composition of BiH graduates from Technical faculties Academic year SMEs reported that women represent 36% of their staff, and this meant that BiH SMEs have actually managed to hire a higher percentage of women than their actual share in the pool of ICT educated unemployed youth in BiH. The reported percentage is above current European trends. Related to the above it is important to note that 73% of women at surveyed SMEs are employed in technical positions. Gender related facts Only nine out of a hundred application developers are women and they make up less than 30 percent of the workforce in the ICT sector in Europe. If the number of women in the ICT sector was in equal numbers as men, European GDP could increase by around nine billion euros a year. (Neelie Kroes, Commissioner of Digital Development of EU, 2013) tells- women- that- the- ict- sector- is- the- future/

19 CONCLUSIONS Youth Workforce Development There is a significant unmet demand for new hires in technical positions in the BiH ICT services sector. Vast majority of BiH youth with college level ICT education have considerable deficiencies in technical/programming skills as reported by SMEs and confirmed by youth themselves. All stakeholders also reported significant deficiencies in business soft skills for the majority of ICT educated, unemployed youth. A comprehensive program involving trainings in specific, advanced ICT programming, trainings in general/soft business skills and internships involving real life ICT projects could potentially help close the evident skills gap for BiH youth and, as a result, improve competitiveness and efficiency of SMEs from the BiH ICT services sector. PI planned programs are well positioned and sufficiently flexible to be able to address most reported immediate deficiencies and gaps related to youth market entrants. Nevertheless, a considerable effort and initiatives have to be undertaken by educational institutions and regional information and technology centers in cooperation with private sector SMEs, in order to create long term, sustainable solutions for improvement of youth technical skills and practical experience. PI project and its internship and youth training programs could undoubtedly help set standards and best practices for the systematic approach towards the process of upgrading youth skills and obtaining practical ICT experience to meet global market demands. The simultaneous, PI supported capacity building activities for regional information and technology centers should be able to help create sufficient coordination and training/internship execution capacity at the local level. SME Competitiveness BiH ICT SMEs reported that, in line with global trends, their competitiveness is completely reliant on the skills and knowledge of advanced methods and programing exhibited by their technical staff. Related to this point, close to two thirds of SMEs reported that more than 50% of their technical staff are not skilled enough at present to be competitive in EU and global markets. A set of affordable, globally advanced trainings in specific technical areas could potentially help close the evident, current skills gap in the ICT Services sector and, as a result, quickly improve competitiveness and efficiency of SMEs from that sector. PI planned programs are well positioned and sufficiently flexible to be able to address most reported immediate deficiencies and gaps related to SME staff skills. Nevertheless, a considerable effort and initiatives need to be undertaken by BiH training providers in order to create long- term mechanisms for surveying and addressing immediate staff training needs at local SMEs so their trainings could be relevant, timely and to represent a good value for SMEs. PI shall make every effort to share its best practices with local training providers so they could eventually build on this experience and create sustainable instruments to successfully address the SME skills gap on the long- term basis. 18

20 Appendix 1 SME Questionnaire (B/H/S and English) NAZIV KOMPANIJE COMPANY NAME ADRESA ADDRESS KONTAKT OSOBA CONTACT PERSON Word did not find any entries for your table of contents. KONTAKT TELEFON KONTAKT GODINA OSNIVANJA KOMPANIJE OSNOVNA DJELATNOST KOMPANIJE TRZISNA ORIJENTACIJA KOMPANIJE? DOMACE I INOSTRANO? BROJ ZAPOSLENIH U VASOJ KOMPANIJI KOJI JE PROCENAT ZAPOSLENIH ZENA U VASOJ KOMPANIJI? TAKODJER UPISITE ISPOD I TACAN BROJ ZENA NA TEHNICKIM I MENADZERSKIM POZICIJAMA PRIKAZITE RASPORED ZAPOSLENIH PO POZICIJAMA U KOMPANIJI. IT POZICIJE KOJI PROCENAT TRENUTNO ZAPOSLENIH IMA POTREBAN NIVO VJESTINA CERTIFIKATA KAKO BI BILI KONKURENTNI NA eu I GLOBALNIM TRZISTIMA (PREMA VASEM MISLJENJU) NA KOJIM VAM POZICIJAMA TRENUTNO NEDOSTAJE VJESTINA ILI CERTIFIKATA? U SKLADU SA PRETHODNIM PITANJEM OZNACITI SVE VJESTINE I CERTIFIKATE KOJI SU TRENUTNO POTREBNI ZAPOSLENICIMA VASE FIRME GDJE SU SE OBRAZOVALI VASI ZAPOSLENICI? MOLIM UNESITE BROJ VASIH ZAPOSLENIKA DO IMENA FAKULTETA SA KOJEG SU DOSLI. RANGIRAJTE OBRAZOVNE USTANOVE PO KVALITETI KADROVA, MOLIM DA KORISTITE SAMO ISKUSTVO VASE FIRME OPISITE POSLOVANA ZNANJA I VJESTINE NOVOUPOSLENIH SA KOJIMA STE DO SADA IMALI PRILIKU RADITI OPISITE STANJE TEHNICKIH ZNANJA I VJESTINA KOD NOVOUPOSLENIH U VASOJ KOMPANIJI KOLIKO NOVOG TEHNICKOG OSOBLJA (PROGRAMERI, DEVELOPERI, INZINJERI...)PLANIRATE ZAPOSLITI U NAREDNIH GODINU DANA MOLIM VAS OZNACITE IT VJESTINE I CERTIFIKATE ZA KOJE SMATRATE DA CE BITI POTREBNE VASOJ KOMPANIJI U BUDUCNOSTI PHONE CONTACT YEAR OF COMPANY ESTABLISHMENT COMPANY'S CORE BUSINESS COMPANY'S MARKET ORIENTATION? DOMESTIC AND FOREIGN? NUMBER OF EMPLOYEES What is the percentage of women employed in your company? Also put the exact number of women in technical and managerial positions. Distribution of employees by position in the company (IT positions). What percentage of currently employed have the required skill level and/or certifications in order to be competitive in the EU and global markets (in your opinion). In which positions you are currently lacking skilled employees and/or certifications? In accordance with prior question, mark all skills and certifications that are currently needed for your employees Where have your employees completed their education? Please match the number of your staff with the name of the faculties they came from. Please rank EDUCATIONAL INSTITUTIONS BY THE QUALITY OF PERSONNEL THEY PRODUCE, PLEASE USE THE EXPERIENCE OF YOUR COMPANY ONLY Describe professional knowledge and skills of newly employed with whom you've had a chance to work already. Describe the level of technical knowledge and skills of new employees in your company How many technical persons (programmers, developers, engeniers..) you are planning to hire during next year? Please mark IT skills and certificates you will be needing in your company in the near future. 19

21 Appendix 2 List of participating companies 1. ZIRA LTD 34. Business Software Intelligence - BSI doo 2. Ping d.o.o. 35. Promotim doo 3. Green River Media d.o.o. 36. CA Design d.o.o. 4. Authority Partners d.o.o. 37. MiaVision d.o.o. 5. Atlantbh d.o.o. 38. UNDO design 6. Satwork d.o.o. 39. M&I Systems d.o.o. 7. Codaxy d.o.o. 40. Genel doo 8. Teleklik d.o.o. 41. Cicero, agencija za inf. djelatnost 9. BPS d.o.o. 42. Euridika doo 10. Eastcode d.o.o. 43. Softing d.o.o. 11. Martom d.o.o. 44. Select M d.o.o. 12. Info d.o.o. 45. Olivebh 13. Comtrade d.o.o. 46. Teamwork doo 14. Nites d.o.o. 47. More Screens d.o.o. Mostar 15. Nula Jedan d.o.o. 48. Core Enigma doo 16. Select M d.o.o. 49. Orka 17. X soft d.o.o. 50. e- info d.o.o. 18. Hera d.o.o. 51. NITES 19. AVaCom Group 52. QSS d.o.o. 20. Neosoft d.o.o. 53. DevLogic 21. Knok d.o.o. 54. Agencija Omnitask 22. Ipercast d.o.o. 55. Lanaco informacione tehnologije d.o.o. 23. AlfaNet Informatika doo 56. DVC Solutions 24. Imel d.o.o. 57. Satwork d.o.o. 25. Net- Pro d.o.o. 58. Mistral Technologies 26. Leftor d.o.o. 59. COMPUTING systems d.o.o. 27. Source Code d.o.o. 60. Emerging Markets Consultants d.o.o. 28. Procom d.o.o. 61. COMP Multicom d.o.o. Cpe 62. DDC Central Europe 30. King ICT 63. Starting Point d.o.o. 31. Everest Consulting doo 64. A- NET d.o.o. 32. Personal doo 33. Infomedia doo 20