1 Office Products Group DP5000-Series Telephone User Guide January 2008
2 Important! Toshiba Office Products Group sells its products through Authorized Dealers. Our Dealers are certified in Sales and Technical Training for Toshiba products, and focus on providing the best possible customer experience. Dealer services include: network assessments, product recommendations, installations, and ongoing technical and sales support. Before making any changes or updates to their Toshiba Telecom product (hardware or software), Toshiba advises Businesses to contact their System's installing Dealer or an Authorized Toshiba Dealer in their area. To locate a Toshiba Telecom dealer, visit: Publication Information Toshiba of Canada Limited, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba of Canada Limited, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant. DP5000-UG-VA-E Version A, January 2008 Copyright 2007 Toshiba of Canada Limited All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems without express written permission of the publisher of this material. Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their respective owners. CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone s rubber feet. The color of the rubber may transfer to the desk or mounting surface.
4 Toshiba of Canada Limited Office Products Group End-User Limited Warranty Toshiba of Canada Limited (TCL) warrants that this telephone equipment manufactured by Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TCL or an authorized TCL dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery, except as otherwise provided by TCL in the TCL warranty accompanying the products or posted on TCL s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will be subject to the warranty provisions provided by the equipment manufacturer, unless TCL notifies the end-user of any additional warranty provisions in writing. This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TCL, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TCL or an authorized TCL dealer, (e) if the equipment s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TCL and which are not compatible or are of inferior quality, design, or performance. The sole obligation of TCL or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunction by TCL or its authorized dealer with new or refurbished parts (at their option). If TCL or one of its authorized dealers does not replace or repair such parts, the retail customer s sole remedy will be a refund of the price charged by TCL to its dealers for such parts as are proven to be defective, and which are returned to TCL through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning. To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TCL s authorized dealers within the applicable warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TCL dealer within the prescribed time results in the customer being not entitled to warranty service. THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA OF CANADA LIMITED OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED. No TCL dealer and no person other than an officer of TCL may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the Vice President and General Manager, Office Products Group.
5 WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS A valuable element of Toshiba s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX product portfolio. Similar to other resellers of software, hardware and peripherals, these third-party manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that third-party manufacturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba. Customers should consult their product documentation for third-party warranty information specific to third-party products. More information may also be available in some cases from the manufacturer s public website. While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically test or guarantee that the third-party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services. If you have questions about compatibility, we recommend and encourage you to contact the third-party software, hardware and peripheral product manufacturer directly.
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7 Contents Introduction Organization...vii How to Use This Guide...viii Conventions...viii Related Documents/Media... x Chapter 1 The Grand Tour DP5000-series Telephone Overview... 5 Fixed Buttons... 6 Programmable Feature Buttons... 8 Key Strip... 8 LCD Line LCD Display Line LCD Display Soft Keys Chapter 2 The Basics Customizing Your Telephone Volume Control Volume Control for the Single Line Telephone LCD Contrast Brightness Control Backlight On/Off Keystrip Labels... 15
8 Ring Tones Dial Pad and Button Beeps Speakerphone/Microphone Sensitivity Adjustment Telephone Terminology Making a Call Handset Spkr Button Hot Dialing Dial Directory Answering a Call Handset Speaker Handsfree Answerback On a Call Switching Between Handset and Speakerphone Microphone (Mic/Mute) Button Hold 22 LED Indicator Details Chapter 3 Feature Operations Account Code Calls Verified/Non-Verified Account Codes Forced Account Codes Voluntary Account Codes (Verified/Non-Verified) Advisory Messages Alarm Notification Button Automatic Busy Redial Automatic Callback Background Music Call Forward System Station Station Call Forward Categories Call Forward Settings Station Call Forward Procedures... 34
9 Call Forward Examples Call Park Orbits Call Pickup Group Pickup Ringing, Page or Held Call Pickup Call Transfer Call Waiting Caller ID Conference Calls Adding Voice Mail to a Conference Supervising a Tandem Call Conference Add/Split/Join/Drop Direct Inward System Access (DISA) Direct Station Selection Buttons (Hotline) Do Not Disturb Setting DND for Another Extension Door Lock(s) Door Phone(s) Emergency Call Emergency Monitoring Station Emergency Ringdown Language Codes Message Waiting Turning On/Off MW LED on Another Extension Microphone Cut-Off Off-hook Call Announce Override Calls Busy Override Do Not Disturb Override Executive Override Destination Restriction/Traveling Class Override Class of Service Override Privacy Override Paging Answering a Page... 57
10 All Call Page Emergency Page Privacy Redial Speed Dial Making a Call Using Speed Dial Storing a System/Station Speed Dial Number Advanced Speed Dial Operation Storing Personal Speed Dial Names Tone First / Voice First Signalling Tone First Signalling Voice First Signalling Tone/Pulse Dialing Uniform Call Distribution Login/Logout Chapter 4 ADM/DSS Console Add-on Modules ADM Buttons and LEDs Adding an ADM Brightness Control Keystrip Labels DSS Console DSS Buttons Calling a Station Transferring to an Idle Station Call Transfer with Camp-on Call Answering (Outside Line) Speed Dial Paging Call Forward Override (DSS Override) Night Transfer Button... 75
11 Chapter 5 Headset and Handset Operation Recommended Headsets Headset and Handset Interactions AUTO or CARBON Setting Headset Transmit Level Adjustments Handset Level Adjustments Chapter 6 User Programming Programming Feature Buttons User Programming Mode Programmable Feature Button Codes Setting/Changing a Programmable Feature Button s Function One Touch Buttons Changing a One Touch Button To Use a One Touch Button Setting/Changing a Personal Speed Dial Code Feature Codes Chapter 7 Administrator Programming Functions Administrator Mode Phone Name Door Name System SD/Name Phone Key Label and LM Key Label Station SD/ Name CO Line Name DNIS Name System Features Direct Inward System Access (DISA) Security Code Date and Time Setting Telephone Programming Mode Initialize Telephone Settings Call Waiting and Camp-on Ring Tone Over Handset/Headset Option Initialize or Adjust LCD Contrast
12 DKT2000 Mode On/Off Step 1: Turn DKT2000 Mode On/Off Step 2: Connect Cordless Telephone to DP5000-series Telephone Single Line Telephone Buttons Redial / Feature Button Activation / Deactivation Msg / Feature Button Activation / Deactivation Appendix A References Call Forward Soft Keys Button Labels Appendix B Hardware Connections DP5000-Series Telephone Tilt Angles Wiring Appendix C Centrex Application Flexible Directory Numbering Centrex Feature Buttons Ringing Repeat Delayed Ringing Index
13 Introduction This user guide describes how to use the Toshiba DP5000-series telephones with the Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These include: Strata DP5000-series digital telephones shown in Table 1 on Page 2. Strata Digital Add-on Modules. Strata Direct Station Selection (DSS) console. Note Telephones and ADM models that include 1 in the model number are models that support the backlight feature. Organization Chapter 1 The Grand Tour provides an overview DP5000 digital telephones. Chapter 2 The Basics covers the basic telephone functions. Chapter 3 Feature Operations includes an explanation of Soft Key operations, an alphabetical feature list and LCD information. Chapter 4 ADM/DSS Console explains features and functions of the Add-on modules. Chapter 5 Headset and Handset Operation explains the interactions of these accessories with the DP5000-series telephones. Chapter 6 User Programming explains how to program the Programmable Feature Buttons, such as setting One Touch buttons, changing Personal Speed Dial numbers, as well as other user programmable functions. Chapter 7 Administrator Programming explains features and functions to be performed by an Administrator. Appendix A References includes tables that support procedures in the Basic and Feature Operation chapters.
15 Conventions [DN] [PDN] [SDN] [PhDN] Arial Bold Courier Arial Type Press Plus (+) Tilde (~) Description Represents any Directory Number button, also known as an extension or intercom number. Telephones can have multiple extensions. Incoming calls ring extensions bottom to top. Represents any Primary Directory Number button (the extension number for the telephone). Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN. Represents any Phantom Directory Number button (an additional DN). Represent telephone buttons. Shows a computer keyboard entry or screen display. Represents LCD displays, tokens or custom IVR functions. Indicates entry of a string of text. Indicates entry of a single key. For example: Type prog then press Enter. Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Esc + Enter. Entries with spaces between them show a sequential entry. Example: #+5. Means through. Example: 350~640 Hz frequency range. Start > Settings > Printers Denotes the step in a one-step procedure. Denotes a procedure. Denotes a progression of buttons and/or menu options on the screen you should select. Appendix B Hardware Connections includes tilt angles and telephone wiring
16 Conventions See Figure 10 Description Grey words within the printed text denote cross-references. In the electronic version of this document, (Library cross-references CDappear ROM or in FYI blue Internet hypertext. download), cross-references appear in blue hypertext. diagrams. Appendix C Centrex Application describes the Centrex features which may be available with your Strata CIX system. How to Use This Guide This guide provides in-depth instructions for the DP5000-series telephones and their features. Most telephone users can use the Strata CIX DP5000-series Quick Reference Guide instead of this guide. Conventions Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. CAUTION! Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely. Related Documents/Media Note Some documents listed here may appear in different versions on the electronically or in print. To find the most current version, check the version/date in the Publication Information on the back of the document s title page. Refer to the following for more information: Strata CIX General Description
17 The Grand Tour 1 The DP5000-series digital telephones connected to a Strata CIX telephone system include a wide selection of digital telephone models and matching digital add-on modules and a 60-button DSS Console. See Table 1 for more details. Through dynamic soft key assignments, the LCD telephones provide easy access to frequently-used features by prompting specific tasks, providing Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and Name and number displays of incoming callers. The speakerphone on these telephones enables you to place and receive calls without lifting the handset. The LCD telephones with 10 and 20 buttons are available with LCD backlight. To change the backlight settings, refer to Chapter 3 Feature Operations.
18 Table 1 DP5000 Series Digital Telephones Digital Single Line Telephone: On hook dialing Headset I/F Ringing LED Non-display 10 Programmable Button 10 Digital Button Telephone: Digital Telephone: Half duplex Speakerphone Headset I/F Ringing LED Non-display 10 Programmable Button 10 Digital Button Telephone: Digital Telephone: 4 line LCD with back light option Half duplex Speakerphone Headset I/F Ringing LED
19 Table 1 DP5000 Series Digital Telephones 20 Programmable Button 20 Digital Button Telephone: Digital Telephone: 4 line LCD with back light option Half duplex Speakerphone Headset I/F Ringing LED 10 Programmable Button with Electronic 10 LCD Button Labels: with Electronic LCD Labels: 9 line LCD with back light Half duplex Speakerphone Headset I/F Ringing LED The DP5000-series telephone upgrade options include: DP5000-series Telephone Overview The illustration of the DP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model. Legend
21 A B E F G C L M N D H I K J L. Speed Dial M. Redial N. Conference/Transfer
22 Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily. Layouts Fixed buttons are laid out differently on the DP5000-series telephones. The Fixed buttons are described below.
23 Message (Msg): When Msg LED flashes, press (Msg) to call back the station or voice mail device that activated the LED. This is the telephone s [PDN] message waiting button. Microphone (Mic/Mute) button toggles between Mic and Mute. When Mic key is lit, handsfree communication is supported, when Mic is pressed again and light it off, Mute is enabled on the microphone in the telephone and the microphone in the handset. Press (Spdial) and enter 3-digit Speed dial access code. Speed dial access codes must be setup before they can be accessed. See Speed Dial on page 60. Press (Redial) to dial the last telephone number called (internal or external). If you have Automatic Line Selection, lift the handset first.
24 Table 3 Fixed Button Definitions Press (Cnf/Trn) to add internal or external parties to a Message conference (Msg): call (up When to 8 Msg parties). LED flashes, press Msg to call back the station Press or voice (Cnf/Trn) mail device and enter that activated a number the to LED. transfer This a is call the to telephone s another [PDN] party (on message the CIX waiting system). button. Red LED must be on in order for button to function. Press (Hold) to place an internal or external call on hold. Press (Hold) (Hold) to place an internal or external call on Microphone Exclusive hold. (Mic/Mute) If your telephone button toggles is programmed between Mic for and Automatic Mute. When Hold, Mic existing key is calls lit, handsfree are automatically communication placed on is hold supported, when you when answer Mic is a pressed call or make again another and light call. is off, Mute is enabled on the microphone in the telephone and the microphone in the handset. Speaker: Press to toggle the speaker ON/OFF. When red Speaker LED is lit handsfree communications is supported. To start a handsfree conversation; press the Speaker button, this turns the red Speaker LED on. To terminate this call press the Speaker button again (Speaker LED off) During a handset conversation, press the Speaker 09 button to start 19 hands-free communications (red Speaker LED 08 on). Press the Speaker 18 button again to transfer the conversation back to the handset (Speaker LED off) Press and release the volume control bar to adjust volume levels. See Volume Control on page 11. Continuously holding the volume. the volume It is adjusted button (up on 03 or a per down) press does basis. not change Spdial Redial Press Spdial and enter 3-digit Speed dial access code. Speed dial access codes must be setup before they can be accessed. See Speed Dial on page 60. Press Redial to dial the last telephone number called (internal or external). Programmable Layout Feature Button If you have Automatic Line Selection, lift the handset first.
25 Table 3 Fixed Button Definitions Cnf/Trn (Conference/ Transfer) Hold Press Cnf/Trn to add internal or external parties to a conference call (up to 8 parties). Press Cnf/Trn and enter a number to transfer a call to another party (on the CIX system). Press Hold to place an internal or external call on hold. Press Hold Hold to place an internal or external call on Exclusive hold. If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call.
27 Press the (Vol) to increase volume and (Vol) to decrease volume during the call. When you hang up, the volume returns to the default setting. 1. Press (Spkr). Press the (Vol) to increase volume and (Vol) to decrease volume. This volume setting applies to all calls until changed. Make sure the telephone is idle and the handset is on-hook. Press the (Vol) to increase volume and (Vol) to decrease volume. This adjusts volume for your telephone s ring tone, Hands free Answerback and Speaker Off-hook Call Announce simultaneously.
28 The Basics (Vol) or (Vol) to reach the desired This Press chapter the reviews (Vol) the basic to increase operations volume of the and DP5000-series (Vol) telephones. to decrease The volume instructions apply to all telephone models, except when noted otherwise. Press the (Vol) to increase volume and (Vol) to decrease volume during the call. When you hang up, the volume returns to the default setting. Customizing Your Telephone Volume Control 1. Press (Spkr). Note The Volume Control instructions for the Single Line Telephone are on the next page. Press the (Vol) to increase volume and (Vol) to decrease volume. To adjust This volume the handset setting volume applies to all calls until changed. Press the Vol s to increase volume and Vol t to decrease volume during the call. When you hang up, the volume returns to the default setting. To adjust the speaker volume for internal/external calls and background music 1. Press Spkr. 2. Press an extension button - you hear dial tone. 3. Press the Vol s to increase volume and Vol t to decrease volume. This volume setting applies to all calls until changed. To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call Announce Make sure the telephone is idle and the handset is on-hook. Press the Vol s to increase volume and Vol t to decrease volume. This adjusts volume for your telephone s ring tone, Hands free Answerback and Speaker Off-hook Call Announce simultaneously. To adjust handset Beep ToneLCD Contrast Available on backlit telephones and backlit add-on module.
29 1. Press and hold down the (Mic) button. Press and release (Vol) or (Vol) repeatedly. 1. Press (Hold) (simultaneously). 1. Press (Hold) (simultaneously).
30 To adjust the LCD contrast on the backlit telephones 1. Press and hold down the Mic button. 2. Press and release Vol s or Vol t repeatedly. Note Holding the Vol button does not continue to change the setting. The button 1. Press must be (Hold) pressed for each (simultaneously). step of contrast change. 2. Press the (Mic) button. To adjust the LCD contrast on the Add-on Module 1. Press Hold (simultaneously). 4. Press (Hold) to save settings. 2. Press Contrast + button to increase contrast. 3. Press Contrast - button to decrease contrast. 4. Lift the handset off-hook / on-hook to save settings. Note Holding the softkey does not continue to change the setting. The softkey must be pressed for each step of contrast change Brightness Control Available on backlit telephones and backlit add-on module. To change the LCD back light brightness 1. Press Hold (simultaneously). 2. Press Bright softkey to increase brightness. 3. Press Dim softkey to decrease brightness. 4. Lift the handset off-hook / on-hook to save the settings. Note Use the Bright and Dim buttons in steps 2 and 3 on the 10 button LCD Addon Module.
31 Table 5 Internal and External Call Ringing Tones Backlight On/Off Available on backlit telephones and backlit add-on module. 2. To Press change the Backlight (Speaker) Settings button. 1. Press Hold (simultaneously). 2. Press the Mic button. 3. Use table below to choose preferred settings. 4. Press Hold to save settings Note FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is above FB3. 3. You can press (Hold) to switch between internal and external pitch. (Internal = station calls within your system; external = outside line calls.)
32 Table 5 Internal and External Call Ringing Tones Hz 1 sec. On, 3 sec. Off, repeat Hz 1 sec. On, 1 sec. Off, repeat /640 Hz 1 sec. On, 3 sec. Off, repeat /640 Hz 1 sec. On, 1 sec. Off, repeat /1180 Hz 1 sec. On, 3 sec. Off, repeat /1180 Hz 1 sec. On, 1 sec. Off, repeat /1780 Hz 1 sec. On, 3 sec. Off, repeat /1780 Hz 1 sec. On, 1 sec. Off, repeat /1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat /1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat Keystrip Labels Available on 9 Line LCD telephone and 10 Button LCD Add-on Module To program LCD Keystrip Labels 1. Dial Press #9876 (Hold) (or press the (simultaneously). flexible Program button) 2. Press the Speaker button. 3. Press the button you wish to label. 4. Use the dialpad to enter the label. 5. Press the button labeled in step 3 to save the setting Press (Hold) To label another button, to set the repeat option. steps To exit User Programming mode lift the handset off-hook / on-hook. Ring Tones 1. Press (Hold) (simultaneously). 3. To Press set distinctive (Msg) ringing to toggle On/Off. 1. Press #9876 to enter User Programming Mode. 2. Press a Line or extension button. The LED is steady green Press You can press (Hold) Hold to set to the switch option. between internal and external pitch. (Internal = station calls within your system; external = outside line calls.) 4. Enter the two-digit pitch number (see Table 5 on page 16).
33 5. Press the same button that you pressed in Step 2 (Line or extension). Two beeps is a confirmation tone and DATA PROGRAMMED displays on your LCD. 6. Lift the handset off-hook/on-hook to save settings. Dial Pad and Button Beeps 1. Digital Press telephones (Hold) can emit a (simultaneously). beep whenever a dial pad or feature button is pressed. The beeps are On by default. Follow these steps to turn the beeps On or Off. 1. Press Hold (simultaneously). 2. Press Press Programmable Feature Button 1 (FB1) to toggle On/Off. 4. Press FB1, LED (Hold) On: buttons to set the beep. option. FB1, LED Off: buttons do not beep. 4. Press Hold to set the option. 5. You must also go off-hook, then on-hook to exit the program mode. For Single Line Telephone 1. Press Hold (simultaneously). 2. Press Press Msg to toggle On/Off. Msg LED On: buttons beep. Msg LED Off: buttons do not beep. 4. Press Hold to set the option. 5. You must also go off-hook, then on-hook to exit the program mode.
34 Speakerphone/Microphone Sensitivity Adjustment When you are using the speakerphone, high ambient noise levels may cause the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a DP5000-series telephone. The default is normal sensitivity. 1. Press Hold (simultaneously). 2. Press Press Programmable Feature Button 3 (FB3) to toggle On/Off. FB3, LED On: Lower sensitivity Automatic Line Selection (ALS) ALS is engaged on outgoing calls. Lift the FB3, handset LED or Off: press Normal (Spkr) sensitivity to hear dial tone, the steady green Line LED indicates 4. Press ALS in Hold enabled. to set The the second option. line of the LCD will display the method of dialing 5. Go available, off-hook, followed then on-hook by the digits to exit dialed. the program mode. Ringing Line Preference Answer any incoming call by lifting the handset or pressing (Spkr). There is no need to press the ringing line button to answer the call when ringing line preference is enabled. Tone First Signaling Internal incoming calls only: telephone rings in standard ring tone, lift handset or press (Spkr) to answer call. Voice First Signaling Internal incoming calls only: a long tone is heard, followed by the caller s voice, this will automatically engage the (Spkr) to allow for hands free communications. Lift the handset if desired (for privacy). When Voice First Signaling is enabled the telephone does not ring on internal incoming calls. Hot Dialing Dial a telephone number from the dialpad, the telephone automatically selects a line, shown with a green LED, and turns on the Spkr and Mic LED s. When Hot Dialing is not turned on the handset should be lifted or Sprk should be pressed in order to make a call.
35 Telephone Terminology When making or receiving calls on your DP5000-series telephone you may experience one or more of the following call features depending on how your telephone is configured. Line is synonymous with trunk which is the line that connects you to the PSTN (Public Switched Telephone Network). Line can be: a button on your telephone set designated for outgoing calls your DN button followed by dialing 9. Automatic Line Selection (ALS) ALS is engaged on outgoing calls. Lift 2. When the handset connected, or press continue Spkr to using hear the dial handset tone, the or switch steady to green speakerphone Line LED by indicates holding down ALS in enabled. (Spkr) and The placing second the line handset of the LCD in the will cradle. display the method of dialing available, followed by the digits dialed. Ringing Line Preference Answer any incoming call by lifting the handset or pressing Spkr. There is no need to press the ringing line button to answer the 1. call To make when a ringing call, press line preference (Spkr). is enabled. Tone First Signaling Internal incoming calls only: telephone rings in standard ring tone, lift handset or press Spkr to answer call. Voice First Signaling Internal incoming calls only: a long tone is heard, followed by the caller\qs voice, this will automatically engage the Spkr to allow for hands free communications. Lift the handset if desired (for privacy). When Voice First Signaling is enabled the telephone does not ring on internal incoming calls. Hot Dialing Dial a telephone number from the dialpad, the telephone automatically selects a line, shown with a green LED, and turns on the Spkr and Mic LED\qs. When Hot Dialing is not turned on the handset should be lifted or Sprk should be pressed in order to make a call.
36 Making a Call There are three ways to originate a call from the telephone: Handset 1. To make a call, lift the handset, then dial the number. A line may be automatically selected or choose a line manually. Dial tone is heard through the handset. The Speaker TOM and Microphone EDISON LEDs do not light. NO.2004 Digits display as they are dialed. Call progress APR 05 tones WEDNESDAY (Ringback Tone, Busy Tone, 1:01PM etc.) are heard through the handset. 2. When connected, continue using the handset DIRor switch to speakerphone by holding down Spkr and placing the handset in the cradle. Spkr Button 1. To make a call, press Spkr. A line may be selected automatically or choose a line manually. The extension or Line button lights (depending on system programming). Dial tone is heard through the speaker. The Speaker and Microphone LEDs light. 2. Dial the number. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker. 3. When connected, continue using the speakerphone or lift the handset to continue the conversation. Hot Dialing 1. To make a call using Hot Dialing, start dialing the number. The extension button, Spkr and Mic LEDs light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker. 2. When connected, continue using the speakerphone or lift the handset to continue the conversation.
37 Dial Directory This feature is supported on DP5000-series telephones with an LCD display running on CIX R5.1 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory. To access the Directory 1. Press DIR soft key (shown right). Select Directory menu appears. Note The soft keys on the Select Directory are: My = Personal Speed Dial Names When EXTR the telephone = System Speed is programmed Dial Names for Ringing Line Preference, press (Spkr) and INTR the ringing = Directory line is Number answered. Names Dial = Cancel directory, get dial tone. 2. Choose the directory you wish to access and use the dial pad to enter the name. If a directory is not selected and a name is entered, all directories will be searched. To enter names from the dial pad, press the dial pad button associated with the letter to be entered. Press the button once for the first letter, twice for the second letter, etc. Left and Right Soft Keys are available to move the cursor. 3. Press Find to start the directory search. 4. Press Next to move forward through the directory. 5. Press Back to move backwards through the directory. 6. Press Call to connect to the directory entry selected. 7. Press Cncl to quit the directory search.
38 Answering a Call There are several ways to answer a call: Press (Spkr) and place the handset on-hook to switch from handset to speakerphone mode. Handset When the telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. Microphone (Mic/Mute) Button... or press the button associated with the ringing line (flashing green LED). Speaker When the telephone is programmed for Ringing Line Preference, press Spkr and the ringing line is answered.... or press the button associated with the ringing line (flashing green LED). Once connected, To place a call continue hold, using press the speakerphone (Hold). Your or lift LCD the shows handset. the line on hold. The held Line s LED flashes green while appearances of the line at other stations Handsfree Answerback flash red. With speakerphone enabled, the telephone may be programmed for Handsfree To return to the held call, press the flashing held Line button. Answerback. The called party hears a single long tone, followed by the caller s voice. If Begin you hands do not free return conversation. to the held call If Handsfree within a specified Answerback time, were it rings not programmed, your the telephone. called party The could call remains hear the camped-on calling party to your speak station. but would not be able back to to answer If the them held without party hangs answering up, the the call call is manually. released. See the Call Pickup section to pick up a call on hold from another extension. The extension LED flashes green, the Microphone LED lights steady red and the Speaker LED flashes Red. In While order on to a perform call, press any additional (Hold) twice. functions That with line s this LED call flashes (like a transfer green while or hold) the appearances call must of be the properly line at answered other stations to gain are full steady call red control. (in use). Perform the same steps you normally would to answer a call: press the Spkr button, the flashing DN button or lift the handset. Handsfree MIC setting needs to be enabled by your System Administrator.
39 On a Call While on a call you can perform the following: Switching Between Handset and Speakerphone Press Spkr and place the handset on-hook to switch from handset to speakerphone mode. Take the handset off-hook to switch from speakerphone to handset mode. Microphone (Mic/Mute) Button This button toggles between Mic and Mute. When Mic button is lit, handsfree communication While on is a supported, call, press when Mic (Cnf/Trn). is pressed The again call goes and light on hold. is off, Mute is enabled 1. and mutes both the microphone and the handset. Hold To place a call on hold, press Hold. Your LCD shows the line on hold. The held Line s LED flashes green while appearances of the line at other stations flash red. To return to the held call, press the flashing held Line button. If you do not return to the held call within a specified time, it rings back to your telephone. The call remains camped-on to your station. If the held party hangs up, the call is released. See the Call Pickup section to pick up a call on hold from another extension. Exclusive Hold This feature enables you to place a call on hold so that only you can retrieve it. While on a call, press Hold twice. That line s LED flashes green while appearances of the line at other stations are steady red (in use).
40 Automatic Hold This features enables you to move from one Line button to another Line button without pressing Hold. Check with your System Administrator to make sure this setting is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to another without pressing Hold. While on a call, press another extension button to receive/originate a new call. The accessed line s LED flashes (in-use). The first call is put on hold and your extension s LED flashes. Consultation Hold 1. While on a call, press Cnf/Trn. The call goes on hold. 2. Dial another line. 3. Transfer the call or return to the held call by pressing its Line button. Table 6 LED Indicators LED Extension In-Use (access outside line) Incoming Call (while ringing) Hold (outside line) If using Pooled Line Grp, the hold indication is only at the station that places the call on hold. Hold Consultation (during consultation/transfer to another station) 2 seconds On, 1/8 second Off 1/8 second On/Off 1 second on at 10 pulses/second 1 second Off 4 pulses/second for 1/8 second On/Off steady 10 pulses/second steady Hold Exclusive (outside line) 10 pulses/second steady Hold Recall (when held call recalls your idle station) Hold Exclusive Recall 1 second at 2 pulses/second, 1 second at 10 pulses/second flashes 1 second at 2 pulses/second, 1 second at 10 pulses/second steady one second On/Off 1/2 second On/Off
41 Table 6 LED Indicators LED Internal Call (while station ringing) Busy Station Transfer (outside call transferred to your busy station from a designated station or AA) LED Indicator Details Your extension button flashes 10 pulses/second 1 second Off 4 pulses/second, 1/8 second On/Off [SDN] red flashing or green ringing 3/4 second on, 1/8 second Off After disconnecting first call pulses/second 2 pulses/second Conference 10 pulses/second steady Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 6). Note LEDs on the telephone flash at different speeds depending on the function performed. Flash rates can be found under LED Indicator Details on page 24.
42 1) 911 2) 3) 26
43 3Feature Operations This chapter gives you more details about your DP5000-series telephone s advanced functions. An alphabetical list of supported features has been compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report. Verified/Non-Verified Account Codes Verified Account Codes ensure that the system checks the account code you entered against a list created by the System Administrator. If the code is not in the list, the call will not go through. Non-Verified Account Codes must be a uniform length but any digits are accepted. Account Codes and Lengths are setup and managed by the System Administrator. 1. After accessing a CO line, press (Cnf/Trn). Once you press (Cnf/Trn), your call is interrupted; you and the other party cannot hear each other. You will hear feature dial tone.
44 Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding. To dial using Forced Account Codes 1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialing the telephone number alerting you to enter the Account Code. 2. Enter the account number. When the number of digits designated for account codes has been entered, the number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified code does not match, then re-order tone is heard and the call is rejected. You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers: 0 OUT TO LUNCH 1 IN A MEETING 2 CALL Directory Number (e.g.,220) 3 BACK AT Time (e.g., 1030) 4 RETURN ON Date (e.g., 10 20) 5 5. Go on-hook or press 6 (Spkr) to release the line Go on-hook or press (Spkr) to release the line.
45 Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call. There are two ways to dial using a Voluntary Account Code: To dial using the Account Code button Note This will require a Programmable Feature Button to be programmed on your telephone set with the Account Code feature (#46). 1. After accessing a Central Office (CO) line, press the Account Code button. LCD telephones prompt you to ENTER ACCOUNT CODE NOW. 2. Enter the account code digits. The LCD prompt disappears upon entry of the first account code digit. After the account code is entered, the time indicator is restored to the LCD. 3. To If activate your station Automatic is set for Busy Verified Redial Account Codes, you hear a confirmation tone 1. when When the you code reach is a valid. busy If number, the code press is invalid, Auto Busy you hear Redial two short tones. (Cnf/Trn) + 4. Enter #441. the The Account LED flashes Code. red. Your You conversation hear confirmation is not interrupted. tone. To 2. enter Hang an up Account or press Code (Spkr). using The access system codes redials, up to five to 20 times, every 30 to 180 seconds (depending on system programming). Your telephone receives ring Note tone It s when a good Automatic idea warn Busy the Redial other dials party the that number you will and be it disconnected available. The momentarily and when Spkr LEDs you enter flash the green. access code. Once the code is entered, you will be extension connected again. 3. Lift the handset or press (Spkr) and wait for the party to answer. If you do not 1. After pick up accessing the handset a CO or line, press press (Spkr) Cnf/Trn. within Once recall you timeout press Cnf/Trn, (five to 60 your seconds) call is interrupted; after a connection you and is the made, other you party hear cannot a muted hear ring each for other. another You 30 will seconds, hear feature then the dial call disconnects. tone. 2. To Dial cancel #46. Automatic LCD telephones Busy Redial prompt you to ENTER ACCOUNT CODE NOW. 3. Enter Press Auto the account Busy code Redial digits. or The extension prompt + disappears #442. upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time.
46 Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined messages, shown in the table below. Message numbers 5~9 can be defined by your System Administrator. To set an advisory message 1. Go off-hook or press your extension button to hear dial tone. 2. Press # Enter Message number (see table above) 4. Enter additional digits if required. 5. Go on-hook or press Spkr to release the line. To clear the registered message 1. Go off-hook or press your extension button to hear dial tone. 2. Press # Go on-hook or press Spkr to release the line.
47 Alarm Notification Button The Alarm Notification Button must be setup by your System Administrator on your station. When the Alarm Notification button displays Call your System Administrator. This button stops displaying when the alarm clears or when you press the flashing button. If the alarm has not been cleared the Alarm Notification Button starts flashing every 10 minutes. Automatic Busy Redial After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. Check with your System Administrator to see if this feature is setup for your telephone. Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialing the number. To activate Press an Automatic extension button Busy Redial + #493 + (Spkr). 1. When you reach a busy number, press Auto Busy Redial or Cnf/Trn + #441. The LED flashes red. You hear confirmation tone. 2. Hang up or press Spkr. The system redials, up to five to 20 times, every 30 to 180 seconds (depending on system programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available. The extension and Spkr LEDs flash green. 3. Lift the handset or press Spkr and wait for the party to answer. If you do not pick up the handset or press Spkr within recall timeout (five to 60 seconds) after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects. To cancel Automatic Busy Redial Press Auto Busy Redial or extension + #442.
49 Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone; when you answer the system automatically rings the intended destination. The amount of time the system will wait for an idle destination is set in system programming. Automatic Callback is also known as CO Line Queuing. To set Automatic Callback 1. If you hear busy tone after dialing an outside line access code or a station number, press Auto Callback or 4. Busy tone stops, followed by success tone, then busy tone resumes. 2. Hang up. You can make other calls while waiting. 3. When the called station or outside line becomes idle, your telephone rings and you will see a fast flashing LED. If you called a busy station, the extension LED flashes green (incoming call) and the called number displays. If you called a busy outside line, the extension LED flashes green (incoming call rate). The seized line s number displays. 4. Answer within about three rings (can be programmed to ring up to three minutes) to prevent the callback from being cancelled. After you answer, you hear success tone, and the LED flashes green (in-use). If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. You will be called again the next time a line becomes idle. If you were attempting to make an outside call, the telephone number is automatically dialed, including the account code or override codes that were used. To cancel ACB Press Auto Callback or extension button + #431.
51 Background Music You can set background music over your telephone speaker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone, all others can be music or recorded information. To enable background music on your telephone speaker Press BGM. LED turns on. Or press an extension button + #490 + n + #, where n is the music source 1~15. To cancel background music on your telephone speaker Press BGM. LED turns off. Or press an extension button + #491. To change the BGM source (1~15) assigned to the BGM button Press an extension button + # BGM + n + BGM, where n is the music source 1~15. To enable background music over your external paging speakers Press an extension button + #492 + n + #, where n is the music source 1~15. To cancel background music over your external paging speakers Press an extension button + #493 + Spkr.
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