Manual for Hotspot Partners. Wireless online now. Public Wireless LAN

Transcription

1 Manual for Hotspot Partners Wireless online now. Public Wireless LAN

2 Contents Welcome 3 1. Your wireless high speed office at any hotspot 4 2. Using Public Wireless LAN with a NATEL subscription from Swisscom Mobile 5 3. Using Public Wireless LAN with a Value Card 8 4. Using Public Wireless LAN with your credit card How customers of foreign roaming partners use Public Wireless LAN Our offering, and branding materials How to order Value Cards and branding materials Your key contact information 1 9. Hotspots in Switzerland 10. Tips 3 Hotspot start-up page does not appear Notebook does not recognise the network automatically 11. Why Public Wireless LAN is secure Rights and obligations of the contractual partner Public Wireless LAN glossary Conditions of use for Public Wireless LAN (postpaid) Conditions of use for Public Wireless LAN (prepaid) 29 Appendix: Event and promotion information 31 of 31

3 Welcome! The telecommunications industry has developed at great speed in the past few years. Swisscom has made, and is still making, a major contribution to this development and is continually expanding its services. With Public Wireless LAN Swisscom Mobile is presenting a service for mobile data communication. Public Wireless LAN opens up new horizons for mobile working at hotspots in Switzerland and at many locations worldwide. We are pleased that as a Hotspot Partner you are actively involved in this service. In this manual you will find all the essential information about how Public Wireless LAN works and about the different options enabling your customers and guests to use Public Wireless LAN at your hotspot. We hope you enjoy reading it and wish you every success with the possibilities offered by Public Wireless LAN from Swisscom Mobile. Your Swisscom Hotspot Management 3 of 31

4 1. Your wireless high speed office at any hotspot Public Wireless LAN from Swisscom Mobile provides easy, fast access to the Internet, services and, if this service is set up, also to company networks. Mobility is a feature of life today. Our world and the business world in particular is becoming more and more mobile. Nowadays you can work virtually anywhere with a notebook or a pocket PC (e.g. i-paq) without having to be tied to a permanent space in the office: on business trips, on holiday, on the way to work, etc., meaning that easy, fast access to the Internet and to the company network is becoming more and more important. If you do a lot of travelling then you will know that over and over again you could be subjected to the inconvenience of having to wait around: at stations, at airports, in hotels, at trade fairs or congresses, etc. An innovative solution to unproductive waiting times. Public Wireless LAN is therefore the right answer to unproductive waiting times and is aimed at everyone who needs to be connected to the Internet or the company even when they are on the move. With a transfer capacity of up to 2 Mbit/s, Public Wireless LAN complements the already existing options for data communication such as GPRS, UMTS, EDGE and HSDPA, but is significantly faster and also easy to operate. There is no need for the notebook to be connected to the mobile telephone and so this can be used without restriction even during a Public Wireless LAN connection. There is also no need for additional software or an additional client to be installed. Swisscom Mobile is continually setting up Public Wireless LAN hotspots at airports, hotels, trade fairs, stations, schools, etc. thereby making it possible to connect directly to the Internet at these places. This means that you can deal with s, synchronise your appointments calendar or provided the company has set it up establish a direct connection to your company network. Fast easy convenient Web Server Internet Subscriber Swisscom Mobile Hotspot Wireless Access Point Swisscom Mobile IP Network Secure VPN Link Public Internet SMS Corporate Network Web Portal PWLAN Authentication (AAA) Experience optimum mobility and the benefits of increased productivity with Public Wireless LAN from Swisscom Mobile, verified for Intel Centrino mobile technology*. * Centrino, the Intel Centrino logo and Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. 4 of 31

5 2. Using Public Wireless LAN with a NATEL subscription from Swisscom Mobile Swisscom Mobile customers with a NATEL subscription benefit from easy-to-understand monthly NATEL invoices. Does not apply to NATEL easy customers they can only use Public Wireless LAN with a Value Card or their credit card (see Chapters 3 + 4). In addition, customers with a Swisscom NATEL subscription can choose between a manual browser login and an automated, SIM-card-based login. The SIM-card-based login provides a considerably simpler way for the customer to log in to Public Wireless LAN. In addition, the data transmission on the transmission path from the customer s terminal equipment to the receiver (Access Point) is permanently protected. SIM-based login means that the customer needs a client software package and is therefore not described in these instructions. 1. Start your Internet browser. The home page for your hotspot will usually appear automatically. If it doesn t, just enter any web address (public URL), such as 5 of 31

6 2. Login: In the Select access option field select > NATEL subscription and enter your mobile number in the field provided. 3. Password: A short time later an SMS will be sent to your mobile with the login password. Enter the password in the relevant input field. 6 of 31

7 Once you have logged in successfully a control window will appear with information about your duration of session and a Logout button to enable you to log out correctly. 4. Logging out: Always open the control window at the end of your Public Wireless LAN session and click on the Logout button. You must log out correctly after each session in order to be charged accurately for the duration of the connection. If for any reason you are unable to log out correctly please contact the Hotline on Important! Once you have logged in the Hotspot connection control window will appear. You must not close this window whilst you are connected as it is needed in order to log out correctly. If you inadvertently close this window you should go to and request the control window again. You can then surf the Internet, retrieve and deal with your s and provided your notebook has been set up for it access your company network. Please remember to log out at the end of the session. 7 of 31

8 3. Using Public Wireless LAN with a Value Card Please note: Swisscom Mobile Value Cards are only valid in Switzerland. Time credits: You purchase a specific time credit (e.g. 30 minutes, 4 hours, 24 hours, 7 days, 1 month). The time runs uninterrupted from the first login, regardless of whether you log out in the meantime or not. You can log in and out or change hotspots as many times as you like during the time period shown. Value credits: You can purchase 60 minutes connection time for CHF 25 or 135 minutes for CHF 50. The call minutes are charged at the Prepaid minute rate applicable at the time. With this card you can log in several times and each time you log out the time is interrupted. Your User ID and password are printed on the reverse of the Value Card and are concealed by a protective colour. Scratch to reveal this information when you want to use the card. 1. Start your Internet browser. The entry page for your hotspot will appear. If the entry page does not appear enter any Internet address (public URL), e.g Login: In the Select access option field select > Value Card and enter your User ID and password for the Value Card in the field provided. 8 of 31

9 Once you have logged in successfully a control window will appear with information about your remaining time online and a Logout button to enable you to log out correctly. Important! Once you have logged in the Hotspot connection control window will appear. You must not close this window whilst you are connected as it is needed in order to log out correctly. If you inadvertently close this window you should go to and request the control window again. 3. Logging out: Always open the control window at the end of your Public Wireless LAN session and click on the Logout button. You must log out correctly after each session in order to be charged accurately for the duration of the connection. If for any reason you are unable to log out correctly please contact the Hotline on You can then surf the Internet, retrieve and deal with your s and provided your notebook has been set up for it access your company network. Please remember to log out at the end of the session. 9 of 31

10 4. Using Public Wireless LAN with your credit card You can only use your credit card in Switzerland to pay for Public Wireless LAN from Swisscom Mobile. You purchase online time in the form of a time credit or a value credit: Time credits: You purchase a specific time credit (e.g. 30 minutes, 4 hours, 24 hours, 7 days, 1 month). The time runs uninterrupted from the first login, regardless of whether you log out in the meantime or not. You can log in and out or change hotspots as many times as you like during the time period shown. Value credits: You can purchase 60 minutes connection time for CHF 25 or 135 minutes for CHF 50. The call minutes are charged at the Prepaid minute rate applicable at the time. With this card you can log in several times and each time you log out the time is interrupted. 1. Start your Internet browser. The entry page for your hotspot will appear. If the entry page does not appear enter any Internet address (public URL), e.g Buying credit online: In the Select access option field select > Credit card. 10 of 31

11 3. Follow the instructions for purchasing online time. Select the online time required. Enter your credit card details. 11 of 31

12 Enter your address details. Make a note of the login data. 12 of 31

13 4. Make a note of the User ID and password displayed for you on the screen. If you allow it, and if your browser setting permits, these details will also be stored locally on your device for later use and sent by . A confirmation of purchase will also be sent to the address you have given. If you have any questions concerning the User ID please contact our hotline, tel quoting the transaction number. 5. Login: If you want to be connected immediately select Connect. If you want to be connected at later point enter your User ID and password. 13 of 31

14 Once you have logged in successfully a control window will appear with information about your remaining time online and a Logout button to enable you to log out correctly. 6. Logging out: Always open the Control window at the end of your Public Wireless LAN session and click on the Logout button. You must log out correctly after each session in order to be charged accurately for the duration of the connection. If for any reason you are unable to log out correctly please contact the Hotline on Important! Once you have logged in the Hotspot connection control window will appear. You must not close this window whilst you are connected as it is needed in order to log out correctly. If you inadvertently close this window you should go to and request the control window again. You have logged out successfully and can log in again at any time. You can then surf the Internet, retrieve and deal with your s and provided your notebook has been set up for it access your company network. Please remember to log out at the end of the session. 14 of 31

15 5. How customers of foreign roaming partners use Public Wireless LAN Swisscom Mobile has so-called roaming agreements with various foreign PWLAN providers. The customers of these partners use the Swisscom Mobile hotspots with the User ID and password supplied by their own provider. The provider determines the connection charge and bills its customers for the use of the Swisscom Mobile hotspots. Please note: Some foreign providers do not allow the use of their own Value Cards in Switzerland. Check with your provider about any possible restrictions on access options. 1. Start your Internet browser. The entry page for your hotspot will appear. If the entry page does not appear enter any Internet address (public URL), e.g of 31

16 2. Login: In the Select access option field select > Customers of other hotspot operators. You will be connected to your provider s dial-up page, where you can then log in directly. The page looks like this, for example: If you have any queries about the services provided by your foreign customer s operator or if you experience any problems you can contact the customer s operator. A list of the relevant hotline numbers can be found at Swisscom Mobile is a member of the Wireless Broadband Alliance (WBA). Tis means that you can benefit from over Hotspots throughout the world. 16 of 31

17 6. Our offering, and branding materials For the end customer Tailored to your requirements, the hotspot offers you various options for using a Public Wireless LAN. You can have a brief glance at a website, a longer surf, or have several users access the internet at a conference. Our current offerings and charges can be found at For you as our hotspot partner Ordering value cards Would you like to offer your customers the opportunity to use the hotspot without the need for a Swisscom subscription or credit card? No problem! You can order Value Cards quickly and easily via our website (see Section 7). The cards are despatched by A post, cash on delivery, so you are guaranteed to receive them. To ensure you receive the cards on time, please order at least two days in advance. Ordering branding materials As a professional provider of Public Wireless LAN services, you have an incontestable advantage over your competitors. It makes sense to draw your guests attention clearly to this additional service provision. Swisscom Mobile would be pleased to provide you with appropriate advertising material. To order these branding materials, please contact your advisor or order via our website (see Section 7). Express orders If you are in a hurry and urgently need cards or branding materials, we will of course do everything possible to supply you with them as quickly as possible. However, please note that we charge an express supplement for this extra effort. Events, training courses and seminars at your establishment Do Public Wireless LAN users attend events, training courses and seminars taking place at your establishment? If so it is best if you notify us four weeks in advance so that we can supply you with the necessary material and can provide the capacity for this occasion. Just fill out the Event and Promotion Information sheet (see Appendix) and send it to our event team on fax no. +41 (0) We will then send you a quotation in line with your requirements. 17 of 31

18 7. How to order Value Cards and branding materials The quickest and easiest way to order the Value Cards for your customers, and the hotspot branding materials, is via our order page. The address is The password-protected area in the middle will take you to the partner login. To gain access, you should enter: User ID: hotspotpartner Password: 9k51 18 of 31

19 In addition to downloadable hotspot logos, you will find the link to the order form under Value cards and promotional material. Enter the number of cards you need. To navigate to the branding materials, click on the relevant link at the top of the page. 19 of 31

20 Enter your delivery address, and the billing address if different. Complete your order entry by clicking on Send. Check your order and send it. Important: If you do not receive a confirmation from us within a few minutes at the address you supplied, then we have not received your order. 20 of 31

21 8. Your key contact information Issue Hotline type/contact Ordering Value Cards and branding materials Advice on seminars and conference cards Questions concerning your bill/credit note Questions on the status of your order/delivery Change of address or bank details Questions outside office hours Technical questions or problems Problems with equipment Maintenance or temporary closure of your hotspot Questions on configuration, login or VPN General information Events form/hotspot Management Team Hotspot Management Team Hotspot Management Team Hotspot Management Team Technical/general hotline Technical hotline Technical hotline Technical hotline Technical hotline General hotline This is how to contact the hotspot management team Swisscom Mobile Ltd. Hotspot Management Waldeggstrasse Bern Tel Fax Technical hotline (free) hours pwlan.helpdesk@swisscom.com General hotline (free) hours 21 of 31

22 9. Hotspots in Switzerland As a provider of Public Wireless LAN you belong to an exclusive network of customer-oriented companies, who offer their guests better service by means of the latest technology. Help your mobile customers to find high-performance hotspots at other locations in Switzerland. Hotspot Locator on the Internet: An overview of all Swisscom Mobile hotspots can be found on 22 of 31

23 10. Tips Hotspot start-up page does not appear 1. Check whether a Wireless LAN card is installed or is already integrated into your notebook (e.g. with Intel Centrino Mobile Technology). On some devices Wireless LAN access has to be enabled by pressing a button. Obtain IP address and DNS address automatically Double click on Internet protocol (TCP/IP) (or click once on Internet protocol (TCP/IP) and then on Properties ) 2. Enter any public URL, e.g Check the Public Wireless LAN connection: the card is correctly installed when a symbol with two PCs appears bottom right on the screen. If two of these PC symbols appear then an additional LAN network card is installed. You need to disable this: Right-click with the mouse on this symbol and select Disable in the pop-up menu. 4. If the entry page is still not displayed please contact the technical hotline, telephone number Notebook does not recognise the Public Wireless LAN network automatically 1. A WLAN notebook usually recognises the wireless network connection automatically. If this is not the case then check the configuration. 2. Configuration for the Windows 2000/XP network environment Open the available networks by clicking on the following functions one after another Start Settings System control Network and DFÜ connections LAN connections Properties Define SSID For some network cards and operating systems you need to select the MOBILE network and disable WEP data encryption. Select the following functions one after the other: Start Settings System control Network and DFÜ connections Right-click with the mouse on Wireless network connection Wireless networks tab Add In the SSID field enter: MOBILE Data encryption (WEP enabled) : Disable Click on OK to finish Select obtain IP address and DNS server address automatically. Click on OK to finish Disable automatic dial-up Check the Internet access settings in your Internet browser: Start Microsoft Internet Explorer Extras Internet options Connections tab Select Do not dial a connection On the same tab disable all proxy settings: Click on LAN settings and disable Use proxy server Quit the Internet options window by clicking on OK POP3 mail accounts Users of a POP3 mail account (especially foreign and private mail servers) cannot send s because s without certain authentication features will be rejected by the PWLAN system for security reasons (growing flood of spam s). 23 of 31

24 11. Why Public Wireless LAN is secure Swisscom Mobile Hotspots Public Wireless LAN from Swisscom Mobile is designed to be a secure solution. During login the transmission of data is automatically encrypted. If the customer leaves the Public Wireless LAN page the data encryption is stopped. With VPN Client Software you can encrypt your data at any time. Swisscom Mobile provides customers with a VPN Client free of charge (download), enabling data encryption between the data terminal device and the Public Wireless LAN exchange. The corporate VPN solution guarantees maximum security when accessing company data. For security reasons it is not possible to link directly 2 terminal devices connected to Public Wireless LAN. Swisscom Mobile s security standards are checked regularly and adapted to the latest technical developments. Security considerations at a glance Swisscom Mobile Hotspots are accessible via a separate network. Authentication and all data communication is conducted centrally via a redundant Data Centre. Defined and monitored interface on the public Internet. Login procedure is always encrypted. Internet connection: We recommend the use of IP sec (security software). The PWLAN Data Centre supports IP sec connections. The (VPN client) software is free to download. For further information please refer to the Privacy Policy and the VPN Client download page. Company network and data Anyone surfing the Internet, and so establishing a normal WLAN connection, will be on a security level appropriate to the Internet. For a secure connection to company data the customer needs to set up a VPN (Virtual Private Network) himself. With a secure VPN he will enjoy the same security standards as on his company LAN. 24 of 31

25 12. Rights and obligations of the contractual partner Swisscom Mobile provides you with the following services free of charge The option of placing your logo on the entry page for your hotspot and with a link to your own homepage. Information material on Public Wireless LAN (brochures, stands, flyers, stickers). Training for your employees when the hotspot is launched (on request). Documentation and reference work on Public Wireless LAN for your employees. We would also be happy to assist you with Marketing activities in connection with Public Wireless LAN. You will actively market Swisscom Mobile Public Wireless LAN Hotspot logo on your website, with link to Hotspot logo and/or information on Public Wireless LAN in hotel pamphlets and brochures. In your texts for travel agency brochures you will introduce yourself as a Swisscom Mobile Hotspot Partner. You will display information material prominently at the hotspot Pamphlets in the hotel folder. Table stands and pamphlet stands in every hotel room. Pamphlet stands and table stands in seminar rooms, at reception and in the lobby. The following branding options are also available for your use You can actively alert your customers to Swisscom Mobile s Public Wireless LAN by means of hotspot notices at the entrance and in the areas where customers can use the service. by placing information on your home page and possibly also in texts describing your services. Additional arrangements You sell Value Cards for Public Wireless LAN to customers of other providers and to NATEL easy customers. Please discuss any company-marketing and PR arrangements with Swisscom Mobile in advance. Swisscom Mobile is entitled to name your company as a hotspot provider in documentation and reference lists and to include these lists in publications. 25 of 31

26 13. Public Wireless LAN glossary Access Point Availability Transmission and receiver unit at the hotspot for access to the network. Public Wireless LAN hotspots are continually being developed throughout Switzerland. An overview of all Swisscom Mobile hotspots in Switzerland can be found on: Conditions of use Public Wireless LAN See chapter 15 (PWLAN) with Value Card Coverage at the hotspot The quality of reception in the different rooms at a hotspot will depend on the architecture of the building and on the number of Access Points installed in it. The transmission distance can be up to 100 metres. EAP SIM Extended Authentication Protocol = automatic login procedure based on the SIM card. Data transmission to the Public Wireless LAN exchange is protected at all times. EDGE Enhanced Data Rates for GSM Evolution: extensive data network and one of the recognised GPRS standards with significantly higher transmission rates of between 150 and 200 Kbit/s. EDGE offers the fast transfer of data using a mobile terminal device from almost every location in Switzerland. Entry page When you start the Internet browser at a hotspot a start page will appear with details about the hotspot in question and providing further information about Public Wireless LAN. Here you will also find the Conditions of Use and the Privacy Policy for Public Wireless LAN as well as the Swisscom Mobile Terms and Conditions. Frequency Wireless LAN networks broadcast with a frequency in the range 2.4 to 2.5 GHz. General information about Give your customers a Public Wireless LAN pamphlet with general information about Public Wireless LAN hotspots and Public Wireless LAN. Hotline GPRS General Packet Radio Services : Transmission technology for data communication. See also: GSM Global System for Mobile Communication : Standard of mobile communication in the Swisscom Mobile network. See also: Hotspots Places where Public Wireless LAN is available. An overview of all Swisscom Mobile hotspots can be found at HSCSD High Speed Circuit Switched Data : Transmission technology for data communication. See also: HSDPA High Speed Downlink Packet Access : Data network and one of the UMTS standards with significantly higher transmission rates of between 384 Kbit/s and 1.8 Mbit/s. IEEE b/g IEEE is an international standardisation body. The b describes the technology and procedures for Wireless LAN for transmission speeds of up to 11 Mbit/s g transmission speed up to 54 Mbit/s. Making mobile telephone calls Customers of Swisscom Mobile only need their mobile telephones in order to receive during a Public Wireless LAN session the SMS with the password for the current session. In other words, they can use their mobiles freely during a Public Wireless LAN session. Mobile Unlimited World first from Swisscom Mobile: the 3-in-1 PC card contains 3 technologies (UMTS, PWLAN and GPRS) and switches automatically and securely to the fastest available transmission technology available at the time. You can log in as easily as at the office and always have secure network access. See also: Network status symbol This symbol appears bottom left in the task bar if network components are installed on the notebook. Pamphlet on Public Wireless LAN Description of Public Wireless LAN from Swisscom Mobile. Use the form in the Appendix to order pamphlets. 26 of 31

27 PCMCIA Pocket PC Postpaid Prepaid Privacy Policy Public Wireless LAN Public Wireless LAN Roaming Session SMS SSID Swisscom Mobile Terms and Conditions Tariffs Technical information UMTS Value Card Wireless LAN card (WLAN card) Standardised insertable card for laptops (overall size, connections, etc.). Wireless LAN cards are in this format. Small, mobile computer in pocket format, e.g. ipaq. Access to Public Wireless LAN can be paid in arrears via the monthly Swisscom Mobile NATEL bill. With the Postpaid service the customer can choose between a charge that depends on the amount of use (time or volume) and a monthly fixed charge of CHF 53. Access to Public Wireless LAN is paid for in advance, e.g. by purchasing a Value Card or by credit card. The Prepaid service includes both time and value credits. The Privacy Policy can be found on the Public Wireless LAN entry page. Access to this page is free of charge. Public wireless local area network. To have the option in mobile communication to also use certain services when abroad. Customers with a Swisscom Mobile NATEL subscription can log in at all our roaming partner locations worldwide (except NATEL easy) or you can obtain a Value Card for the local partner. Additional roaming agreements are continually being acquired. The period when the user is connected to the Internet via Public Wireless LAN. Short Message Service : Short message to or from a mobile telephone. Each Wireless LAN has a configurable so-called SSID (Service Set IDentifier) so that the radio network can be clearly identified. It consists of network identifying information, the name of the network. The Swisscom Mobile Terms and Conditions can be found on the Public Wireless LAN entry page. Access to this page is free of charge. Charges apply for the use of Public Wireless LAN. These charges are made via the NATEL bill or are deducted from the Value Card. For charges see: Technical hotline , pwlan.helpdesk@swisscom.com Universal Mobile Telecommunications System : Third Generation communication. The significantly higher data throughput rates offer the fast mobile wireless transmission of voice and text and also of image and audio content. UMTS ensures addition to capacity in high density areas in the first instance, so that faster data transmission is possible here. With UMTS data can be transmitted at up to 384 Kbit/s. See also on Card with a time or value credit with User ID and password for the use of Public Wireless LAN. This service is aimed primarily at customers who do not have a Swisscom Mobile subscription and at NATEL easy customers. Value Cards are available at hotspots and in Swisscom Shops. Order new cards: Order form in the Appendix. Network card for notebook or Pocket PC for wireless connection of these devices to a network. Wireless LAN cards are available in computer shops. A Wireless LAN card is often included as standard in newer devices. 27 of 31

28 14. Conditions of use for Public Wireless LAN (postpaid) 1. General provisions The conditions of use for Public Wireless LAN apply in addition to the General Terms and Conditions of Swisscom Mobile (Swisscom Mobile GTC). Where there are explicit discrepancies in the provisions, the conditions of use for Public Wireless LAN shall take precedence over the Swisscom Mobile GTC. The services of Swisscom Mobile Ltd (hereinafter referred to as Swisscom Mobile) may only be used to offer and provide telecommunications services with the explicit prior written consent of Swisscom Mobile. Consent granted may be withdrawn at any time. 3. Prices Current charges are listed on the Swisscom Mobile price list at 4. Billing Public Wireless LAN charges are billed via the NATEL subscription. 5. Data protection The data protection provisions pertaining to Public Wireless LAN shall apply. 2. Performance of Swisscom Mobile Notwithstanding the Swisscom Mobile GTC, Swisscom Mobile s Public Wireless LAN provides the customer with standardised wireless Internet access at designated Hotspots. A current list of all Hotspots is provided on the Swisscom Mobile homepage or at The following are prerequisites for the use of these Swisscom Mobile services: Suitable device (e.g. notebook) Wireless LAN card compliant with standard IEEE b/g Active NATEL subscription Location in a Swisscom Mobile Hotspot Suitable Internet browser software Appropriate security software on the mobile terminal (notebook) and the selected server is normally required for access to corporate data (Intranet, Office applications, etc.). Since additional thirdparty software is used for this purpose, Swisscom Mobile can accept no liability for the functioning of this software. Swisscom Mobile shall provide its customers with a hotline and remedy faults which lie within its sphere of influence as quickly as possible. Calls from Switzerland: Hotline No (free of charge) Calls from abroad: Hotline No (subject to the normal roaming charges) 28 of 31

29 15. Conditions of use for Public Wireless LAN (prepaid) 1. Performance of Swisscom Mobile General Swisscom Mobile shall provide customers who have previously obtained a connection credit for Public Wireless LAN from Swisscom Mobile (prepaid credit) with standardised wireless Internet access at designated Hotspots. Prepaid credit can be obtained in the form of Value Cards at most Hotspots, Swisscom Shops and other sales outlets, or can be purchased directly online via credit card. A current list of all Hotspots is provided on the Swisscom Mobile homepage or at The following are prerequisites for the use of these Swisscom Mobile services: Suitable device (e.g. notebook) Wireless LAN card compliant with standard IEEE b/g Valid prepaid credit for Public Wireless LAN from Swisscom Mobile Location in a Swisscom Mobile Hotspot Suitable Internet browser software Appropriate security software on the mobile terminal (notebook) and the selected server is normally required for access to corporate data (Intranet, Office applications, etc.). Since additional thirdparty software is used for this purpose, Swisscom Mobile can accept no liability for the functioning of this software. Swisscom Mobile shall provide its customers with a hotline and remedy faults which lie within its sphere of influence as quickly as possible. Calls from Switzerland: Hotline No (free of charge) Calls from abroad: Hotline No (subject to the normal roaming charges) 2. Customer s obligations General The customer shall be responsible for all use of his/her Public Wireless LAN access. The password must be kept in a safe place, separately from terminals, and may not be disclosed to third parties. The customer shall take all reasonable measures to prevent unauthorised intrusions on other systems and the transmission of computer viruses. If the customer causes faults or damage to the systems of Swisscom Mobile or of third parties, Swisscom Mobile may suspend delivery of its services without notice and without paying compensation, and may claim damages. Customer s equipment The customer is responsible for the procurement, installation, functional operability and legal conformity of his equipment (notebook, Wireless LAN card, etc.). Swisscom Mobile shall not provide the customer with investment protection. 3. Prices, payment Current charges are listed on the Swisscom Mobile price list at Swisscom Mobile may also disclose prices immediately before the use of a particular service. Swisscom Mobile shall disclose prices for special services required by the customer on request. The meter reading obtained by the Swisscom Mobile billing system shall be the basis for determining prepaid credit for Public Wireless LAN. Under no circumstances shall credit be reimbursed. 4. Ordering or purchase of goods and services Unless otherwise explicitly agreed, Swisscom Mobile shall not be the contract partner should the customer use his/her Public Wireless LAN access to purchase goods or services from third parties. Swisscom Mobile shall accept no liability for goods or services ordered or purchased via the Public Wireless LAN access. 5. Data protection The data protection provisions pertaining to Public Wireless LAN shall apply. Content of the information The customer shall bear responsibility for the content of the information (data, sound, images, etc.) which is transmitted or processed on his/her behalf by Swisscom Mobile or which he/she makes available to third parties. Swisscom Mobile accepts no responsibility for this or for information which the customer receives via the telecommunications network or which third parties transmit or make accessible via telecommunications networks. 6. Content of information, usage in compliance with legal and contractual provisions The customer shall be responsible for the use of his/her Public Wireless LAN access in compliance with the law and the contract. He/she may not misuse the Public Wireless LAN access for the purpose of disturbing or harassing third parties or preventing normal use of another network access or for any other illegal purpose. The transfer or making accessible of unlawful contents shall be considered illegal, as shall advertising mail, where the sender is or must be aware that the recipient does not wish to receive such advertising mail. The Public Wireless LAN access may be used to offer and provide telecommunications services only with the explicit prior written consent of Swisscom Mobile. Consent granted may be withdrawn at any time. 29 of 31

30 7. Misuse Where there is well-founded evidence of unlawful use of the Public Wireless LAN access, where such use is notified by a competent authority or determined by a legal ruling, Swisscom Mobile may request the customer to use the access in a legitimate manner and suspend the service without notice and without paying compensation, as well as claim damages where applicable. Swisscom Mobile may take the same measures if it has reason to believe that the customer might violate or is violating the conditions of use. 8. Intellectual property Swisscom Mobile or designated third parties shall retain all rights to intellectual property with regard to Swisscom Mobile services and products. Infoservices, Internet access Swisscom Mobile provides no guarantee and accepts no liability regarding the correctness, completeness, up-to-dateness, legality, effectiveness, availability and timely provision of information made accessible via the Public Wireless LAN access. Swisscom Mobile shall not reimburse charges or be liable for losses arising from downloads. 11. Modifications/adjustments Swisscom Mobile reserves the right to modify or withdraw its service without paying compensation at any time, as well as to adjust its prices and amend these conditions of use. The currently applicable conditions of use and price list shall apply to the customer at any given time. The customer is recommended to consult the Swisscom Mobile homepage from time to time, where the currently prevailing conditions and prices are listed. 9. Limitations on use Swisscom Mobile shall endeavour to ensure optimal availability of the Public Wireless LAN access. However, Swisscom Mobile cannot guarantee that its Public Wireless LAN access will function without fault or interruption, or that specific transmission times and capacities will be maintained. Swisscom Mobile reserves the right to carry out maintenance work requiring interruption of operation on its telecommunications network at any time. Electromagnetic fields caused by transmission or reception facilities or by mobile terminals may affect the operation of other devices. To prevent disturbances, the safety precautions specified by the manufacturers should be adhered to. 12. Applicable law and jurisdiction Swiss law shall apply. The place of jurisdiction shall be Berne. Compulsory places of jurisdiction shall also apply. 10. Liability of Swisscom Mobile General liability provision Liability for damages as a result of ordinary negligence is excluded. However, Swisscom Mobile shall replace loss of property and pecuniary losses for each loss up to the countervalue of the services received during the previous contract year up to a maximum of CHF 50,000. Under no circumstances shall Swisscom Mobile be liable for any consequential damage or loss of profits or data. It shall also not be liable for losses resulting from unlawful or improper use of its services. Swisscom Mobile shall accept no liability where due to force majeure delivery of the service is temporarily interrupted, partially or totally restricted or not possible. Force majeure includes natural disasters of particular intensity (avalanches, flooding, etc.), events of war, strikes, unforeseeable government restrictions, power failures, virus attacks, etc. 30 of 31

31 Event and Promotion Information At following planned event/promotion Public Wireless LAN users will be at the venue. Hotspot partner: Telephone and name of contact: Post code and City: Event name: Event type: conference seminar/training company meeting cultural event exposition open doors presentation other event: Organizer: Date and duration of event: Number of participants: Number of PWLAN users: What PWLAN applications will be used during the event? Service Web Videostreaming Download of files Internet (surfing) VPN access (company network) Needed PWLAN access: during the entire event only during breaks Desired support: Remarks: Please inform us if possible 4 weeks ahead of the event Fax number Swisscom Mobile Ltd. Telephone Hotspot Management Telefax Waldeggstrasse 51 hotspot.partner@swisscom.com 3050 Bern 31 of 31