QwickPAY User Guide - Virtual Terminal Mobile Merchant Powered by Magensa

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1 THE SAFEST WAY QwickPAY User Guide - Virtual Terminal Mobile Merchant Powered by Magensa QwickPAY Virtual Terminal is a complete payment solution that uses the most reliable and safest card swipe readers (secure card reader authenticators by MagTek, SCRAs). QwickPAY is made for businesses that need an easy solution to take credit card transactions where ever business may take you. All you need is the QwickPAY Application running on a compatible browser, a merchant account, a secure card reader authenticator, and you can easily accept Visa, MasterCard, Amex, Discover and Qwick Codes payment forms almost anywhere. Registered to ISO 9001:2008 Copyright 2014 MagTek, Inc. PN D rev /14

2 COPYRIGHT Copyright 2014 MagTek, Inc. Printed in the United States of America Information in this document is subject to change without notice. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of MagTek, Inc. MagTek is a registered trademark of MagTek, Inc. MagnePrint is a registered trademark of MagTek, Inc. MagneSafe is a trademark of MagTek, Inc. Magensa is a trademark of MagTek, Inc. USB (Universal Serial Bus) Specification is Copyright 1998 by Compaq Computer Corporation, Intel Corporation, Microsoft Corporation, NEC Corporation. ABOUT MAGTEK Founded in 1972, MagTek is a leading manufacturer of electronic systems for the reliable issuance, reading, transmission and security of cards, checks, PINs and identification documents. Leading with innovation and engineering excellence, MagTek is known for quality and dependability. Its products include secure card reader/authenticators, encrypting check scanners, PIN pads and distributed credential personalization systems. These products are used worldwide by financial institutions, retailers, and processors to provide secure and efficient payment and identification transactions. Today, MagTek continues to innovate. Its MagneSafe hardware architecture leverages strong encryption, secure tokenization, dynamic card authentication, and device/host validation enabling users to assess the trustworthiness of credentials and terminals used for on-line identification, payment processing, and high-value electronic transactions. MagTek is headquartered in Seal Beach, CA. For more information, please visit Manufactured by: MagTek Inc., 1710 Apollo Court, Seal Beach, CA 90740, phone , fax , 2

3 CONTACT SUPPORT For assistance related to processing, transactions, applications, and settlement, please contact your QwickPAY Service Provider. Your QwickPAY Service Provider is the vendor that provided you with your Login credentials, or you can directly contact your processor (the entity that supplied your merchant account). They will be able to provide you with the best possible service. Most merchant account providers have 365/24/7 support. For faster service, please have your reader charged (if using an audio jack or Bluetooth reader) and have the part number and serial number available. You can find this information on the MagTek sticker attached to your reader. A NOTE ON YOUR MERCHANT ACCOUNT Your merchant account is separate from your QwickPAY subscription. Your merchant account provides an agreement between you, a merchant bank and a payment processor for the settlement of credit card and/or debit card transactions. Most transactions settle within hours. Merchant service providers deliver the financial linkage between you, your customers, your bank and the credit card companies. Fees and fee structures will vary, but you can expect that every merchant processing account will include a Discount Rate. This is the percentage of the transaction amount you will be billed for the transactions you process. Rates vary based on certain risk criteria usually categorized into Qualified, Mid-Qualified and Non-Qualified tiers. In addition, rates vary depending on your type of business, whether or not you swiped the customer s card through the reader and other factors that can be explained in further detail by your merchant account provider. To ensure that you get the lowest fees possible, always swipe the customer s card through the MagTek reader, and be sure to include all the required information whenever processing a transaction. 3

4 TOC TABLE OF CONTENTS SECTION DESCRIPTION PAGE 1. GETTING STARTED QUICK START GUIDE 5 SIGN UP 6 ACCESS AND LOGIN 7-8 SYNCHRONIZE VIRTUAL TERMINAL WITH MOBILE 9 CUSTOMIZE RECEIPTS 10 CONNECT DEVICE 11 CONNECT udynamo AND DYNAMAG 12 CONNECT BULLET 13 CONNECT FLASH AND PIN PADS APPLICATION OVERVIEW 15 DEMOS 16 MENU 17 SETTINGS HELP TRANSACTION OVERVIEW 21 SALE - SWIPE SALE - MANUAL ENTRY (KEYBOARD) 24 SALE - MANUAL ENTRY (PIN PAD) 25 SALE - QWICK CODES 26 SALE - BARCODE 27 VOID 28 REFUND 29 TRANSACTION AUTHENTICATION AND AUTHORIZATION APPLICATION MANAGEMENT 31 REPORTING AND HISTORY 32 RESPONSE/ERROR CODES 33 4

5 section 1 GETTING STARTED - QUICK START GUIDE SIGN UP FOR A SUBSCRIPTION Fill out the contact form to request a new QwickPAY account and secure card reader kit. An Authorized Service Provider will supply you with your preferred card reader(s) and send your QwickPAY login credentials via . ACCESS Access the Cloud Application from the secure URL from a browser on your Mac or Windows device (Chrome, Safari, Firefox, or Internet Explorer). If you will be using your virtual terminal to perform transactions, you will need to use a current Windows or Mac based OS, and install and run a Java Applet. CUSTOMIZE Add your company logo, address, and return policy to your custom receipt. CONNECT Connect the card reader to your Mac or Windows device $ MAKE A SALE Make a sale using the QwickPAY Virtual Terminal, your merchant account and the SCRA. 5

6 SIGN UP SIGN UP FOR A SUBSCRIPTION Fill out the contact form to request a QwickPAY account and secure card reader kit from An Authorized Service Provider will supply you with your preferred card reader(s) and send your QwickPAY login credentials via . 1 SIGN UP FOR A SUBSCRIPTION 6

7 ACCESS AND LOGIN The QwickPAY Virtual Terminal is a mobile responsive cloud application. Mobile Responsive applications automatically format the application s layout to provide the best viewing format for the device you are using. You can access the Virtual Terminal from mobile devices and from Windows or Mac ios laptops and CPU devices. SETTINGS Cookies must be enabled in the browser s settings. If you will be using your Virtual Terminal to perform transactions, you will need to use a current Windows or Mac based OS, and install and run a Java Applet. You MUST launch the browser the first time as Run As Administrator to successfully download and install the MagTek Java Applet(s). Java 7 or newer must be installed and running. To determine the version of Java that you have, please go to and click the link Do I Have Java? Access the secure Cloud Application from a browser on your Mac or Windows device (Chrome, Safari, Firefox, or Internet Explorer) at URL Click DOWNLOAD and RUN for the Java applet. In order to provide access to the Virtual Terminal from almost any computing platform, QwickPAY works BEST with Firefox 24.0 as a browser (PC or Mac) and using a mobile browser on ios or Android devices. BROWSER REQUIREMENTS HID Swipe Browser Device HID PIN Pad HID Flash HID KB Swipe OS Windows - Win 7 and 8 64-bit Mac OS X Chrome m Firefox ver Internet Explorer 9 and 10 Opera ver Chrome beta Firefox ver Safari ver Opera ver Works with Not functional at this time DOWNLOAD JAVA APPLET RUN MAGTEK JAVA APPLET 7

8 ACCESS AND LOGIN ACCESS QWICKPAY VIRTUAL TERMINAL Go to LOGIN Once your subscription is processed you will receive your login credentials; these may come direct from QwickPAY or from your merchant account card processor. MERCHANT NICKNAME The Merchant Nickname is a feature that allows the merchant to choose a unique nickname that can be used to login to QwickPAY instead of using the system generated QwickPAY Merchant ID. After successful login with the system generated QwickPAY Merchant ID you can change your Merchant Nickname. SELECT DEVICE While visiting for the first time, you will need to select your default Virtual Terminal card reader device. 1 ACCESS AND LOGIN - LARGER BROWSER 1 ACCESS AND LOGIN - MOBILE DEVICE 2 SELECT CARD READING DEVICE 2 SELECT CARD READING DEVICE 8

9 SYNCHRONIZE APPLE MOBILE DEVICE TO OPEN VIRTUAL TERMINAL ENABLE VIRTUAL TERMINAL AUTOMATIC LOGIN USING SAFARI ON AN ios 7 APPLE DEVICE Go into Settings/Safari/Passwords & Auto-fill and turn ON the Names and Passwords and Always Allow features on the Apple device. Now push your HOME button once to go to your Home Screen and then launch Safari and type myqwickpay.com in the URL bar to go to MyQwickPAY.com site. Type in your QwickPAY credentials and then tap the SIGN IN button and you will receive a message asking if you wish to save the password, please tap on SAVE PASSWORD. Next time you visit this site, it will automatically fill in your QwickPAY Credentials without showing what the Password is and will look similar to the picture below. Tap the Sign in button and you are in and ready to conduct any task you wish to do on your QwickPAY Account. SETUP ios 7 APPLE DEVICE FOR AUTOMATIC LAUNCH OF VIRTUAL TERMINAL SAVE LOGIN FOR AUTOMATIC VT LAUNCH 9

10 CUSTOMIZE ACCESS AND LOGIN Go to the virtual terminal at Enter your QwickPAY Merchant ID and Password. EDIT RECEIPTS Under SETTINGS go to CUSTOM RECEIPTS. Add your Logo, a header, and a footer; you can also add a signature line for the virtual terminal receipts, allowing you to print out receipts for hard copy signature after transactions are completed. LOGO IMAGE: The logo must be in PNG, GIF or JPG format and can t be more than 40 kilobytes in size, 250 pixels wide and 100 pixels high. You can access photos on your PC or mobile device. TIP: If you want the logo background to blend in with the background of the receipt, you should put the logo on a white background with the hex color set to #FFFFFF. HEADER: The header is the information located at the top of the receipts just under the logo. It is always centered. Most commonly the header consists of address and contact details. SIGNATURE LINE (VIRTUAL TERMINAL ONLY): Check the box to add a signature line for virtual terminal receipts so CUSTOM RECEIPTS customers can sign a printed copy. This field will not show or populate with signatures taken on mobile devices. FOOTER INFORMATION: The footer information is located after the receipt information and is left justified. It is commonly used for thanking customers, URL information and return policies. SAVE Be certain to SAVE your receipt updates. To view the updates on your mobile devices be certain to close and re-open the App on your device. In order for the virtual terminal and mobile application to be synchronized with updates to the custom receipts, you will need to completely close and restart the QwickPAY App on your mobile device. The receipt formatting updates are saved locally on your device and each time you start the App it will check for the most recent revision. If updates are available, they will be automatically downloaded and saved. 10

11 CONNECT DEVICES OVERVIEW QwickPAY offers a variety of MagneSafe card readers that can be used with the Virtual Terminal. Using the included Micro-USB cable (Micro-B), connect the udynamo, Dynamag, BulleT, Flash, or PIN PADs to a host USB port on your computer or mobile phone/ tablet. The udynamo, Dynamag, BulleT, Flash and PIN PADs allow you to swipe card data into the Virtual Terminal. The PIN PADs also allow card data to be manually entered into its secure keypad where the data can be encrypted and secured prior to the card data entering the Virtual Terminal. This may reduce PCI scope. REQUIRED SETTINGS Cookies must be enabled in the browser s settings and you MUST launch the browser the first time as Run As Administrator to successfully download and install the MagTek Java Applet(s); Java 7 or newer must be installed and running. (To determine the version of Java that you have, please go to and click the link Do I Have Java? ) AUTOMATIC DEVICE DETECTION DISCONNECTED CONNECTED If the device is not ready or cannot be properly detected you will receive an error notice, Please connect your MagneSafe Device and try again. If the device is ready and properly detected you will see a green bar with the notice, Successfully saved settings. Unless you need to change your reader, you will not need to repeat this step again. 11

12 CONNECT udynamo OR DYNAMAG USB HID DEVICE udynamo USB HID connection Dynamag USB HID connection USB CONNECTION Connect the Dynamag using the USB port, or the udynamo using the included Micro-USB cable (Micro-B), connect to a host USB port on your computer or mobile phone/tablet. Then launch QwickPAY. The device is now connected and ready to use. (udynamo can also be connected to the Audio Jack of many mobile devices.) Card transactions may be performed using either the audio jack or USB interface while the udynamo is charging. DYNAMAG CHARGING NO charging is required. udynamo CHARGING To charge the battery, connect the device to a USB host interface or an external charging adapter. Ensure the LED indicator shows that the battery is charging (flashing amber and green). The udynamo is powered by rechargeable internal lithium-ion batteries. The udynamo can process up to 300 swipes on a single battery charge. If the reader is left on awaiting a card swipe, the battery will deplete in 3.5 hours. Recharging can take up to 6 hours. Card transactions may be performed using either the audio jack or USB interface while the udynamo is charging. LED Meaning Notes Steady Green Fully Charged State Ready for a card swipe. Waiting for authentication. Blinking Green Authenticated While the reader is authenticated, no charging or battery level information is indicated. Steady Red Authentication Failed After an authentication failure, the LED remains red until a power cycle or successful authentication. No charging or battery level information is indicated. Blinking Green and Amber Blinking Short Red and Long Green Charging in Healthy Battery State Reader in Low Battery State The reader is in the Healthy State when the batter voltage is in between the Fully Charged State and the Low Battery State. The read is fully operational. Recommend charging the reader until the battery reaches the Healthy State. Fast Blinking Red Reader is in Critically Low Battery State Card swipe disabled. Stop using the reader. If the reader is connected to a mobile device, disconnect it before charging. Solid Amber Charging in Critically Low Battery State Card swipes and most commands are unavailable. Allow the reader to charge to at least the Low Battery State before using again. 12

13 CONNECT BULLET [BLUETOOTH] DEVICE BulleT USB HID or Bluetooth keyboard connection The BulleT secure card reader authenticator uses Bluetooth technology or USB to connect and communicate with your device. USB HID CONNECTION Insert the Micro-B end of the cable into Micro-B port on the bottom of the reader and the Standard-A connector into a USB port on the PC/Mac. USB connection will automatically detect your device. CHARGE Attach the USB cable to a charging device. It takes approximately 2.5 hours to fully charge the battery and it will stay charged for approximately 100 card swipes. The LED will slowly blink amber while the battery is charging and then turn solid amber when the battery is fully charged (for best results, allow the battery to fully charge). BULLET KB - BLUETOOTH PAIRING AND CONNECTING 1. Go to Control Panel for Windows or System Preferences for a Mac 2. Select Bluetooth Settings 3. Add a Bluetooth Device 4. Turn on the BulleT KB reader; a green light will flash when the device is trying to connect 5. Select Scan for devices 6. Select the MagTek Keyboard device when it appears on the screen 7. Computers and smart phones/tablets should automatically pair with the reader 8. At this point the BulleT KB is paired and ready for use 1 BLUETOOTH SETTINGS 1 TURN BLUETOOTH DEVICE ON LED Indicator (connecting) Power Switch The power switch is located on the front of the reader. Press to turn ON (default is 120 seconds). Hold 1 second to extend ON. Hold 3 seconds to turn OFF. 13

14 CONNECT FLASH USB HID DEVICE Flash mobile storage of data USB HID connection The Flash reader securely stores card swipes. These securely stored swipes can then be downloaded to the QwickPAY App. USB HID CONNECTION Insert the Micro-B end of the cable into Micro-B port on the bottom of the reader and the Standard-A connector into a USB port on the PC/Mac. USB connection will automatically detect your device. CHARGE Attach the USB cable to a powered device. CONNECT PINPAD USB HID DEVICES IPAD DynaPro DynaPro Mini Secure Cryptographic Devices with USB HID connection USB HID CONNECTION Insert the Micro-B end of the cable into Micro-B port on the bottom of the reader and the Standard-A connector into a USB port on the PC/Mac. USB connection will automatically detect your device. CHARGE AND BATTERY LIFE To maximize battery life, keep the IPAD and DynaPro devices plugged in and turned on. Only the DynaPro Mini needs to be charged. The device charges from the USB port. To maximize battery life, allow the device battery to drain before recharging. 14

15 section 2 APPLICATION OVERVIEW QwickPAY DEMO Try QwickPAY for free with the QwickPAY Demo. The Demo mode allows you to experience QwickPAY features without using a live account. QwickPAY MENU Review the complete QwickPAY menu. The Virtual Terminal navigation is device optimized, so it is either horizontal across the top of the page on a full size browser window or as a drop down list on a smaller mobile browser. SETTINGS QwickPAY allows you to enter default settings for tax and tip, reader configurations, and the terminal name. An administrative setting is the ability to change the login password or Merchant Nickname to the virtual terminal. HELP Delivers complete access to FAQs, manual, videos and more. 15

16 QwickPAY DEMOS The QwickPAY Virtual Terminal can be used in Demo Mode. (Please be certain to enter in your actual QwickPAY credentials once you are ready to make live transactions. You cannot perform actual transactions for settlement in demo mode.) Monies will not be transferred in Demo mode. CREDENTIALS Credentials are case sensitive. At the login screen enter the following: Merchant ID: demo Merchant Password: Go4QwickPAY!!! To disable Demo Mode login with your live Merchant credentials. LOGIN 16

17 LARGE FORMAT BROWSER SCREEN MENU MOBILE DEVICE OPTIMIZED MENU QwickPAY MENU (DEVICE OPTIMIZED) The Virtual Terminal is your office in the cloud, and can be used on its own or in conjunction with mobile devices. The Virtual Terminal holds all of the aggregated transactions, and provides the ability to create reports, perform administrative tasks and create customized receipts. SALE Swipe Turn your computer into a POS terminal and make sales. Using your connected SCRA, you can swipe any branded payment card (Visa, MC, AMEX or Discover). Qwick Codes Use a token created by the Qwick Codes Mobile Wallet for secure transactions. Manual Entry (Keyboard) Manual Entry (PIN PAD) OTHER TRANSACTIONS REPORTS SETTINGS HELP Barcode VOID REFUND STANDARD CUSTOM SAVED RECEIPTS CUSTOM RECEIPTS TAX & TIP READER CONFIGURATIONS ADMIN: QWICKPAY LOGOUT TERMINAL NAME CHANGE PASSWORD MERCHANT NICKNAME Card not present, manual entry allows you to enter card data (PAN, Name and Exp Date) when necessary. You can securely enter the data into the keyboard. Card not present, manual entry allows you to enter card data (PAN, Name and Exp Date) when necessary. You can more securely enter the data into a MagTek PIN PAD, which may reduce PCI scope. Upload Qwick Codes (barcode image) to QwickPAY and submit for payment. Issue credits to your customers. Enter in the transaction ID to void a sale prior to settlement. Enter in the transaction ID to refund a sale after settlement. The Standard Report is designed to act as a Daily Report. The merchant should run this report every day and it will report on that day s transactions. It has a defaulted From Date of TODAY (which can be overridden to any date back as far as 90 days) and an implied To Date of TODAY which cannot be changed. Allows you to create a custom report of your aggregated transactions. The Custom Report is designed to let the merchant get more granular with what to show/not show and for what data range (as long as it does not exceed 90 days). Reports go as far back as 90 days for a Start Date (FROM) with an End date (TO) of any day up until and including TODAY. These are your aggregated saved receipts from all devices using this QwickPAY subscription. This allows you to build your own branded and customized receipts. Set your default tax and tip settings. Choose your point of sale device. Allows you to select the configuration of your reader. If you want to track and report the name of a computer where a transaction was performed (ex - Joe s Front Desk Computer), please give this computer a Terminal Name. Once set, you will be able to view transaction history and sort the transactions by Terminal Name using the Standard or Custom Reports. Please choose a Terminal Name that is between 1 and 64 alphanumeric characters. Brings you to Allows your to change your password on your virtual terminal. If you change your password, it will only change the password from the device you are using and does not change your subscription password. If you want all of your devices to have a matching password, you will need to update them all accordingly. The Merchant Nickname is a feature that lets the merchant choose a unique nickname that can be used to login into QwickPAY instead of using the system generated QwickPAY Merchant ID. Securely logout 17

18 SETTINGS TAX AND TIP DEFAULT SETTINGS Select SETTINGS and then select TAX & TIP from the drop down menu. This default tax and tip will be pre-populated on any sale transaction. Click/tap SUBMIT to save the default setting. AT THE POINT OF PURCHASE To override, simply use your keyboard to override any default values. READER CONFIGURATIONS First time access to the Virtual terminal requires device default reader device selection. Click/tap SUBMIT to save the default setting. TERMINAL NAME If you want to track and report the name of a computer/browser where a Virtual Terminal-based transaction was performed (ex - Joe s Front Desk Computer), users can give that computer a Terminal Name. Go to Settings/Terminal Name in the Virtual Terminal and once set, you will be able to view transaction history and sort the transactions by Terminal Name using the Standard or Custom Reports. Click/ tap SUBMIT to save the default setting. NOTE: Android and ios Device Names will also be saved in the Terminal Name field in the database for unified transaction reporting. This gives users the ability to track and sort transactions from multiple QwickPAY platforms. SETTINGS - READER CONFIGURATIONS SETTINGS - TAX AND TIP DEFAULT SETTINGS - TERMINAL NAME 18

19 ADMIN CHANGE PASSWORD Go to the ADMIN drop-down for CHANGE PASSWORD/NICKNAME to change the virtual terminal login or user login ID nickname credentials. Enter in the old password then enter int he new password. Passwords MUST BE at least: 8 characters long, 1 Lower case, 1 upper case, 1 number and one of these symbols!@#$%*. You will need to type the password in again to confirm. MERCHANT NICKNAME The Merchant Nickname is a feature that lets the merchant choose a unique nickname that can be used to login into QwickPAY instead of using the system generated QwickPAY Merchant ID. ADMIN - PASSWORD/NICKNAME 19

20 HELP Access help from Both the virtual terminal and mobile Apps will automatically bring you to this URL when you click or tap on HELP. GET STARTED Ready to start using QwickPAY? Follow these 4 simple steps. MANUALS Setup guides, user guides, and technical support Manuals. FAQS Frequently Asked Questions on account management, troubleshooting and more. VIDEO TUTORIALS How-to demos on sale, refund, void, and other QwickPAY features. HELP 20

21 section 3 TRANSACTION OVERVIEW QwickPAY Virtual terminal is a secure point of sale terminal. You can make the following transaction types: SALE - SWIPE Using your connected SCRA, you can swipe any branded payment card (Visa, MC, AMEX or Discover). SALE - MANUAL ENTRY (KEYBOARD) In instances where you need to hand key in card payment data, the virtual terminal will launch for manual key entry of data only. You can securely enter data into a keyboard. SALE - MANUAL ENTRY (PINPAD) In instances where you need to hand key in card payment data, the virtual terminal will launch for manual key entry of data only. You can more securely enter data into a MagTek PIN PAD for instant encryption. SALE - QWICK CODES Qwick Codes are a secure way to process card present transaction tokens. SALE - BARCODE Qwick Codes (barcode image) are a secure way to process card present transaction tokens VOID For transactions that have not gone through settlement yet, you can void transactions. REFUND Select refund if settlement has already occurred and you need to perform a full or partial credit. SALE TRANSACTIONS OTHER TRANSACTIONS 21

22 SALE - SWIPE Starting from QwickPAY s main transaction screen, touch the Sale - Swipe button to accept a credit card. 1. SWIPE CARD Select SALE - SWIPE from the drop down menu. NOTE the following device specific instructions: udynamo AND DYNAMAG Please swipe card will appear. Swipe the payment card through the SCRA (udynamo, Dynamag). ALL PIN PAD DEVICES (IPAD, DYNAPRO, DYNAPRO MINI) Wait until the device s screen instructs you to Swipe Card, then swipe the card. BULLET USB HID Turn on the BulleT immediately after selecting SALE - SWIPE. You know you have a connection once you see a solid green light on the LED. It will stay connected until you either disconnect it from the PC or reboot the PC. NOTE: The LED must be solid green on the BulleT in order for it to swipe credit cards into the QwickPAY Virtual Terminal. BULLET KB VIA BLUETOOTH Please swipe card will come up immediately on screen. Swipe the customer s card. A blue status bar will display on the screen as the card data is being transmitted by the reader to the Virtual Terminal. When done, the card data will automatically populate the necessary fields and the card is authenticated. FLASH DEVICE The DOWNLOAD TRANSACTIONS button will appear with a message displaying how many pending transactions the Flash reader holds. If there are transactions, simply click or tap the DOWNLOAD TRANSACTIONS button. If there are no transactions stored the message will display, There are no transactions on your Flash reader. The stored transactions will download with the oldest swipe saved (first in, first out). The card data will automatically populate and the card is authenticated. The card data is masked so that full card data is never displayed. The customer name and account automatically appear from the card swipe. SALE SWIPE SWIPE - DYNAPRO SWIPE - DYNAMAG SWIPE - udynamo SWIPE - FLASH SWIPE - BULLET 22

23 SALE - SWIPE 2. ENTER DETAILS AND SUBMIT Type in the amount you want to charge, including tax and/or tip. (Set tax and tip default values in SETTINGS.) Press the SUBMIT button, when you are ready to process the sale. If you want to a copy of the receipt, make sure to click/tap on the DETAILS button and enter in the address. 3. VIEW RECEIPT - OBTAIN SIGNATURE Once charged, you will see the approval or decline message. Click/tap on VIEW RECEIPT if you wish to view, print or the receipt. You can print receipts to obtain signatures. 4. SEND RECEIPT Tap or click on VIEW RECEIPT if you wish to view, print or the receipt. If you require a signature you can print the receipt for the customer to sign (you can set the signature line in the custom receipt settings).d request a signature from the customer. 2 ENTER AMOUNT(S) 3 SIGNATURE 4 RECEIPT 23

24 SALE - MANUAL ENTRY (KEYBOARD) 1. ENTER DETAILS AND SUBMIT Select SALE and MANUAL ENTRY (Keyboard) from the drop down menu. Merchants can key enter the card number using their key pad or key board. You will see a CAUTION message warning you that card not present transactions are less secure. Tap or click CONTINUE to make the sale. ENTER manually the necessary card data and the amount you wish to charge. You can additionally add the customer s contact information by clicking on DETAILS (these are optional fields). This allows you to keep a record of the customer s contact information and if an address is collected, will also allow you to send a copy of the receipt to the customer after the transaction is processed. Tap or click on the SUBMIT button once you are ready to process this transaction. Once charged, you will see the approval or decline message. 2. SEND RECEIPT Tap or click on VIEW RECEIPT if you wish to view, print or the receipt. If you require a signature you can print the receipt for the customer to sign (you can set the signature line in the custom receipt settings) and request a signature from the customer. SALE MANUAL ENTRY (KEYBOARD) CAUTION 1 ENTER AMOUNT AND DETAILS 2 RECEIPT 24

25 SALE - MANUAL ENTRY (PINPAD) 1. ENTER DETAILS AND SUBMIT Select SALE from the menu. Select MANUAL ENTRY (PIN Pad) from the drop down menu. For best security, Merchants can use a MagTek PED to enter the card data into the QwickPAY Virtual Terminal. Card data is encrypted in the PED before being sent over secure SSL network connections. Instructions on the MagTek PINPAD screen will ask you to enter the card data. Enter the Account Number of the card, its Expiration Date and the Card Verification Code (CVV2). In this case, CVV2 is not being checked so any 3-4 digits entered into the MagTek PED device will be ignored. You can additionally add the customer s contact information by clicking on DETAILS (these are optional fields). This allows you to keep a record of the customer s contact information and if an address is collected, will also allow you to send a copy of the receipt to the customer after the transaction is processed. Press the GREEN ENTER button on the MagTek PED device. 2. SEND RECEIPT Tap or click on VIEW RECEIPT if you wish to view, print or the receipt. If you require a signature you can print the receipt for the customer to sign (you can set the signature line in the custom receipt settings) and request a signature from the customer. SALE MANUAL ENTRY (PINPAD) 1 ENTER AMOUNT AND DETAILS 2 RECEIPT ENTER DATA INTO PIN PAD 25

26 SALE - QWICK CODES Starting from QwickPAY s main transaction screen, touch the SALE - QWICK CODES button to accept Qwick Codes. 1. ENTER QWICK CODES Enter 8-digit Qwick Codes, and the cardholder s FIRST and LAST NAME. 2. ENTER DETAILS AND SUBMIT Enter the dollar amount(s), tax and tip (they are automatically calculated, but can be changed by clicking/tapping in the fields). 3. SEND RECEIPT Tap or click on VIEW RECEIPT if you wish to view, print or the receipt. If you require a signature you can print the receipt for the customer to sign (you can set the signature line in the custom receipt settings) and request a signature from the customer.. SALE QWICK CODES 1/2 ENTER QWICK CODES & DETAILS 3 RECEIPT 26

27 SALE - BARCODE Starting from QwickPAY s main transaction screen, click/tap the SALE - BARCODE button. 1. UPLOAD BARCODE Upload Qwick Codes barcode image to your QwickPAY virtual terminal. 2. ENTER DETAILS AND SUBMIT Enter the dollar amount(s), tax and tip (they are automatically calculated, but can be changed by clicking/tapping in the fields). 3. SEND RECEIPT Tap or click on VIEW RECEIPT if you wish to view, print or the receipt. If you require a signature you can print the receipt for the customer to sign. (Set the signature line in the custom receipt settings). SALE BARCODE 1/2 UPLOAD BARCODE IMAGE 3 RECEIPT 27

28 VOID You can perform a void on any sale transaction that has been submitted for payment but has not yet been settled. Under OTHER TRANSACTIONS select VOID. ENTER ID Enter the transaction ID. Click or tap on SUBMIT to submit the void. SEND RECEIPT Tap or click on VIEW RECEIPT if you wish to view, print or the receipt. If you require a signature you can print the receipt for the customer to sign (you can set the signature line in the custom receipt settings).d request a signature from the customer. OTHER TRANSACTIONS - VOID 1 TRANSACTION ID 3 RECEIPT 28

29 REFUND You can perform a void on any sale transaction that has been submitted for payment but has not yet been settled. Under OTHER TRANSACTIONS select REFUND. ENTER ID Enter the transaction ID. Enter the REFUND amount. Click or tap on SUBMIT to submit the refund. SEND RECEIPT Tap or click on VIEW RECEIPT if you wish to view, print or the receipt. OBTAIN SIGNATURE Refunds require signatures. Print the receipt to your local printer for the customer to sign (you can set the signature line in the custom receipt settings). OTHER TRANSACTIONS - REFUND 1 TRANSACTION ID 2 RECEIPT 3 OBTAIN SIGNATURE 29

30 TRANSACTION AUTHENTICATION AND AUTHORIZATION Once you SUBMIT your transaction, authorization and authentication screen appears. AUTHENTICATION You may not be familiar with authentication since this is something that is unique to QwickPAY and the MagneSafe Security Architecture (MSA). Only secure card reader authenticators (SCRAs) use the MSA and can perform real-time counterfeit card detection and encrypt the card data within the read head. SCRAs use the MSA to deliver instant encryption so your customers sensitive card details never enter your phone and are sent securely over SSL connections for decryption, authentication and processing. This lowers the scope and cost of PCI audits, saving you more time and money. A key feature of MagneSafe is MagnePrint card authentication, a patented, proven technology which reliably identifies counterfeit credit cards. MagnePrint is a dynamic card authentication technology based on the unique physical properties of the magnetic stripe, also referred to as the stripe s digital identifier or (DI). It provides validation that the card itself is genuine and that its encoded data has not been altered. No Authentication data is present when using manual card entry, since the card is not read. MP SCORE/AUTHENTICATION VALUE: This is MagnePrint score from the transaction. The score will range anywhere from -1 to +1 and be represented as 3 decimal places (ex -.856). The higher the score, the more likely the card is authentic and not a copied card. The lower the score, the more likely it is a fraudulent card and may incur a charge back. If the MagnePrint score is below a 0.3, then QwickPAY will display the following alert prior to processing: COUNTERFEIT ALERT: Examine the card carefully, it is likely a counterfeit. If you suspect fraud, make a Code 10 call. For more info on What is a Code 10, visit our FAQs - Security. MP DAYS ON FILE: This is the number of days that the MagnePrint has been on file. MP REG BY: The party that initially registered the MagnePrint; examples can be: Merchant, Gateway, Processor, Brand or Financial Institution. MP COUNT: The quantity of times the MagnePrint has been read. AUTHORIZATION You are probably familiar with transaction authorization: the process of confirming payment with the credit card company. The card data and amount are sent securely for processing with the customer s credit card account. Processing involves confirming card number, expiration, CVV values, name on the card, zip/postal codes and available funds. DATE AND TIME STAMP: Date and time of transaction. TRANSACTION TYPE: The type of transaction: Sale, Qwick Codes, Barcode, Manual Entry, Void, Refund TRANSACTION STATUS: Approved or declined transactions. TRANSACTION ID: An alpha/numeric code returned from the QwickPAY Payment Protection Gateway that is unique to the specific transaction. AUTH CODE: The authorization code that is returned from the card-holder s financial institution when a transaction is authorized for sale. AMOUNT: The total amount charged without applicable tax and tip added yet. TAX: The amount of dollars charged as Sales Tax. TIP: The amount of dollars charged as Tip. TOTAL: The total amount charged for a specific transaction (with applicable tax and tip). NAME: Cardholder name CARD #: The primary account number (or PAN) from the card used to initiate the transaction. This number will be partially masked. SEND: Send the customer a receipt via . COUNTERFEIT ALERT TRANSACTION SCREEN 30

31 section 4 APPLICATION MANAGEMENT REPORTING QwickPAY Payment Protection Gateway provides all of the reporting you need to run your business. History on all of the transactions you have performed is aggregated on your virtual terminal. RESPONSE/ERROR CODES This feature provides a record of where the transaction took place. 31

32 REPORTING Transactions from your QwickPAY subscription (from any of your devices), are all aggregated on your virtual terminal, located at The virtual terminal reporting functions (Standard and Custom) summarize all approved transactions by Date Range and individual days. This delivers the merchant a better understanding of the cash impact to their business as a result of how SALES are offset by VOIDS and REFUNDS. If there are no approved transactions for a given Date Range, the summary tables (Transaction Summary and Daily Transaction Summary) will not display, but the Transaction Log will still report any line item transactions that took place for the given Date Range. The Transaction Log can be exported as a CSV file (this export will not include the new summary tables of Approved Transactions) for easier integration. NOTE: Each daily batch may take 1-3 business days before showing up in your bank account. If you believe there was an error with settlement and processing of any of your transactions, please contact your processor. SELECT Select REPORTS and then select CUSTOM. Select the duration range for the report. The Standard Report is designed to act as a Daily Report. The merchant should run this report every day and it will report on that day s transactions. It has a defaulted From Date of TODAY (which can be overridden to any date back as far as 90 days) and an implied To Date of TODAY which cannot be changed. (This requires very few buttons or options to click to run the report). The Custom Report is designed to let the merchant get more granular with what to show/not show and for what data range (as long as it does not exceed 90 days). Reports go as far back as 90 days for a Start Date (FROM) with an End date (TO) of any day up until and including TODAY. OBTAIN REPORT When you have selected the desired elements, click on GET REPORT at the bottom of the page. SELECT CUSTOM DETAILS STANDARD 32

33 RESPONSE/ERROR CODES PAY BY SWIPE Successful Transaction StatusCode StatusMsg Notes 1000 OK Successful Transaction Internal Errors StatusCode StatusMsg Notes IXXX Service is unavailable code: X Internal Error - Where: 001 <= XXX <= 999 Input Validation Errors StatusCode StatusMsg Notes H001 MerchantID has incorrect length - Input Validation Input Validation H002 MerchantID has incorrect format - Input Validation Input Validation H003 MerchantPWD has incorrect length- Input Validation Input Validation H004 MerchantPWD has incorrect format- Input Validation Input Validation H005 MerchantPWD is incorrect Input Validation H176 EncTrack1 has incorrect format - Input Validation Input Validation H177 EncTrack1 has incorrect length- Input Validation Input Validation H178 EncTrack2 has incorrect format - Input Validation Input Validation H179 EncTrack2 has incorrect length - Input Validation Input Validation H180 EncTrack3 has incorrect format - Input Validation Input Validation H181 EncTrack3 has incorrect length - Input Validation Input Validation H182 EncMP has incorrect format - Input Validation Input Validation H183 EncMP has incorrect length - Input Validation Input Validation H186 KSN has incorrect format - Input Validation Input Validation H187 KSN has incorrect length - Input Validation Input Validation H188 MPStatus has incorrect format- Input Validation Input Validation H189 MPStatus has incorrect length - Input Validation Input Validation H211 Invalid EncryptionBlockType - Input Validation Input Validation H251 Invalid DeviceSN- Input Validation Input Validation H334 Invalid ForATM Flag (Format: Y/N) - Input Validation Input Validation H350 PCExpdt has incorrect length - Input Validation Input Validation H351 PCExpdt has incorrect format (Format: CCYYMMDD) - Input Validation H360 Invalid DollarLimit (Format: [Dollar Amount].CC) - Input Validation Input Validation Invalid DollarLimit (Format: [Dollar Amount].CC )- Input Validation Other Errors StatusCode StatusMsg Notes L001 L093 L094 No PAN Found in Track2 Data Invalid MagnePrint Error Scoring Card against a Zero Reference. Invalid MagnePrint Neg2 Obtained when Scoring Card against a Zero Reference. Error obtained while Scoring Transaction MagnePrint against a Reference MagnePrint made up of Zeros. Negative 2 - Invalid Transaction CRC / PAN Obtain when Scoring Transaction MagnePrint against a Reference MagnePrint Made up of Zeros. L095 Error Scoring Card. Occurs whenever an error occurs while Scoring card. L096 L097 L098 L099 This occurs whenever the Card has an inactive MagnePrint Reference. This occurs when the DUKPT KSN and Counter is replayed. Problem with Reader Data. Error Validating Credentials. 33

34 RESPONSE/ERROR CODES PAY BY MANUAL ENTRY Successful Transaction StatusCode StatusMsg Notes 1000 OK Successful Transaction Internal Errors StatusCode StatusMsg Notes IXXX Service is unavailable code: X Internal Error - Where: 001 => XXX => 999 Input Validation Errors StatusCode StatusMsg Notes H001 HostID has incorrect length Input Validation H002 HostID has incorrect format Input Validation H003 HostPW has incorrect length Input Validation H004 HostPW has incorrect format Input Validation H005 MerchantID has incorrect length Input Validation H006 MerchantID has incorrect format Input Validation H007 MerchantPW has incorrect length Input Validation H008 MerchantPW has incorrect format Input Validation H320 Invalid Amount Input Validation H321 Invalid Transaction Type Input Validation H322 Invalid AuthCode Input Validation H380 CVV has incorrect length Input Validation H381 CVV has incorrect format Input Validation H385 ZIP has incorrect length Input Validation H386 ZIP has incorrect format Input Validation H400 Invalid Tax Amount Input Validation H401 PAN has incorrect length Input Validation H402 PAN has incorrect format Input Validation H405 Invalid CHName Input Validation H410 CardExpDt has incorrect length Input Validation H411 CardExpDt has incorrect format Input Validation Other Errors StatusCode StatusMsg Notes K089 Error Validating Error Validating (MerchantID and MerchantPW) against assigned DB or Operation. K099 Error Validating Credentials Error Validating (HostID and HostPW) against assigned DB or Operation. 34

35 RESPONSE/ERROR CODES PAY BY QWICK CODES Successful Transaction StatusCode StatusMsg Notes 1000 OK Successful Transaction Internal Errors StatusCode StatusMsg Notes IXXX Service is unavailable code: X Internal Error - Where: 001 => XXX => 999 Input Validation Errors StatusCode StatusMsg Notes H001 MerchantID has incorrect length. Input Validation H002 MerchantID has incorrect format. Input Validation H003 MerchantPWD has incorrect length. Input Validation H004 MerchantPWD has incorrect format. Input Validation H251 Invalid DeviceSN. Input Validation H320 Invalid Amount. Input Validation (Format: [Dollar Amount].CC e.g , 1.00, 0.00, etc) H323 Invalid Transaction Type. Input Validation H330 Qwick Codes has incorrect length. Input Validation H331 Qwick Codes has incorrect format. Input Validation H332 Invalid IP address. Input Validation H333 Invalid GeoLocation. Input Validation Other Errors StatusCode StatusMsg Notes P021 Invalid Qwick Codes - Not Found. Qwick Codes is not in the Database. P022 No Previous Transaction Found. To Void. No previous transaction has been performed with Qwick Codes (Nothing can be voided). P023 P024 P025 This Transaction has been previously Voided. This Qwick Code has already been redeemed. Amount to Credit must be provided for the PCode used. Qwick Codes have been previously used in a VOID transaction. Qwick Codes have been previously used to perform a Payment Transaction. Null Credit Amount is not accepted when no previous Sale has taken place. P026 Access to this PCode is not allowed. PCode can only be used by Merchant who originally redeemed it. P027 Several TransactionIDs are associated to this PCode. OrigTransactionID must be provided. L098 Problem with Reader Data. This occurs if there is a problem while decrypting the Data. P099 Error Validating Credentials. Error Validating (MerchantID and MerchantPWD) against assigned DB or Operation. 35

36 SMTP PORT 25 ERROR If you experience an SMTP Port 25 error message in the QwickPAY Application, this is due to the Port 25 being blocked in the Wireless Router you are using to access the Internet from your Smart Phone or Tablet. Here are the resolutions to this matter: 1. The quickest and easiest one is to turn off the Wi-Fi connection on your Smart Phone or Tablet and use the Data Plan from your cellular service to access the Internet. Once this is done, you can now use the QwickPAY App and process the complete transaction and send off the Transaction Receipts via from the QwickPAY Application. 2. Process the Transactions with the error and once you get to a different Wi-Fi connection or use the Data Plan Carrier Service, launch the QwickPAY App and then go into Menu/Saved Receipts and look into one at a time and then click on Send and sent the Transaction Receipts from this different connection. 3. Go into the Wi-Fi Router settings and open Port 25 to allow Internet Access through there. These settings come open on most Wi-Fi Routers, but some may have them off/blocked from Internet Access and that s what causes the issue with the QwickPAY App because we use Port 25 to send the transaction receipt s. 36