CAMPUS IT PRIORITIES, 2012

Transcription

1 CAMPUS IT PRIORITIES, 212 The 212 Campus Computing Survey Sean Brown Sonic Foundry Kenneth C. Green The Campus Computing Project Kenneth C. Green, Highlights faculty with the instructional integration of IT returns as a top CIO priority Big gains (again) in the deployment of mobile apps Budget cuts continue to decline, but public campuses more at risk than privates. Mixed assessments from presidents, provosts, and CIOs about the effectiveness of IT investments Still searching for the Clouds! Transitions continue in the LMS market 1

2 Single Most Important IT Issue, 2-28 Trends, Faculty Integrate IT into (4.5%) Faculty Integrate IT into (31.5%) Faculty Integrate IT into (24.3%) Faculty Integrate IT into (21.4%) Network & Data Security (21.1%) Network & Data Security (3.%) Network & Data Security (29.5%) Network & Data Security (25.5%) Network & Data Security (2.3%) User Support (22.3%) User Support (15.4%) Upgrade/ Replace ERP (18.9%) Upgrade/ Replace ERP (17.6%) Faculty Integrate IT into (18.5%) Faculty Integrate IT into (17.9%) Faculty Integrate IT into (17.3%) Upgrade// Replace ERP (13.%) Hiring/ Retaining IT Staff (16.7%) Financing IT (14.6%) Upgrade/ Replace ERP (12.6%) Financing IT (15.1%) Financing IT (16.1%) Upgrade/ Replace ERP (17.2%) Upgrade/ Replace ERP (16.1%) Upgrade/ Replace ERP (16.3%) Hiring/ Retaining IT Staff (12.3%) Faculty Integrate IT into (11.9%) Single Most Important IT Issue, 2 and 211 Cloud computing Upgrading campus network Upgrading/replacing ERP systems Providing online/distance ed Mobile computing Providing adequate user support Network & data security Financing/replacing aging hardware/software al integration of IT Hiring/retaining qualified staff percentages 2

3 Top Institutional IT Priorities Over the Next Two-Three Years, Fall 212 percentage who report very important (6/7) scale: 1=not important; 7-very important % faculty integrate IT into instruction Providing adequate user support Hiring/retaining qualified IT staff Providing online education Implementing / supporting mobile computing Upgrading / enhancing network & data security Financing the replacement of aging IT Upgrading / replacing the campus network Migrating to Cloud computing Upgrading / replacing Admin IT / ERP systems Upgrading / replacing emergency comm Top priorities focus on instructional integration, user support, and IT staffing Top Institutional IT Priorities Over the Next Two-Three Years pct reporting very important (6/7) scale: 1=not important; 7=very important faculty integrate IT into instruction Providing adequate user support Hiring/retaining qualified IT staff Implementing / supporting mobile computing Providing online education Upgrading / enhancing network & data Financing the replacement of aging IT Upgrading / replacing the campus network Migrating to Cloud computing Upgrading / replacing ERP systems Upgrading / replacing emergency comm. Top priorities focus on instructional integration, user support, and IT staffing

4 Top Institutional IT Priorities by Sector, Fall 212 All Campuses Faculty Integrate IT into (74%) Providing Online Ed on the Web (73%) Faculty Integrate IT into (81%) Hiring/ Retaining Qualified IT Staff (82%) Faculty Integrate IT into (74%) Faculty Integrate IT into (71%) Providing Adequate User Support (7%) Faculty with IT in & Hiring/ Retaining Qualified Staff (tie: 72%) Upgrading / enhancing network & data security (63%) Providing Adequate User Support (76%) Providing Adequate User Support (69%) Providing Online Ed on the Web (73%) Hiring/ Retaining Qualified IT Staff (68%) Providing Adequate User Support (67%) Hiring/ Retaining Qualified IT Staff (68%) Faculty Integrate IT into (74%) Hiring/ Retaining Qualified IT Staff (68%) Hiring/ Retaining Qualified IT Staff (64%) Top Institutional IT Priorities, 212 Campus Computing Survey (pct. reporting very important ) 1 faculty integrate technology into instruction (74%) EDUCAUSE Top IT Issues (panel assessment) Updating IT professional skills and roles 2 Providing adequate user support (7%) Supporting trends towards consumerization and BYOD 3 Hiring / retaining qualified IT staff (69%) Developing a campus-wide cloud strategy 4 TIE: Providing online ed via the web and implementing/supporting mobile computing (61%) Improving operational efficiency through the use of IT resources 5 Upgrading/enhancing network & data security (54%) Integrating IT into institutional decision-making 6 Financing the replacement of aging IT (5%) Using analytics to support institutional outcomes 7 Upgrading/enhancing the campus network (42%) Funding IT strategically 8 Migrating to Cloud computing (33%) Transforming the institution s business with IT 9 Upgrading/enhancing administrative IT / ERP systems (24%) Supporting the research mission through HPC, large data, and analytics Upgrading/enhancing emergency comm. (16%) Establishing and implementing IT governance 4

5 Rating the IT Infrastructure Computer networks and data communication Online reference resources in campus library / Multimedia / AV enabled classrooms User support services Wireless networks Emergency communications / notification Enterprise systems Telecommunications and phone system Overall assessment of IT security (network al computing Web resources to support instruction Cellular coverage across the campus Campus web site services / student portal IT training for faculty Disaster planning Data warehousing IT training for students Research computing Mobile apps / services for students, faculty & Digital dashboards / ERP analytics means; scale: 1=poor; 7= excellent >5.5 > Highest rankings for the network, hardware, and content Would faculty and students agree with the ranking for user support services? CIOs Rate the Effectiveness of Campus Investments in Information Technology Admin info systems & operations Library resources and services On-campus teaching & instruction Student services Academic support services Online ed courses & programs Student recruitment Development efforts Alumni activites / engagement Research and scholarship Data analysis & managerial analytics pct rating very effective (6/7) scale: 1=not effective; 7-=very effective <5% 31-5% <3% Very mixed assessments about the effectiveness of campus IT investments 5

6 Presidents, Provosts & CIOs Rating the Effectiveness of Campus IT Investments pct reporting very effective (6/7); scale: 1=not effective; 7=very effective Presidents Provosts CIOs Presidents and provosts are generally less sanguine about the effectiveness of IT investments than their IT officers. On-Campus ERP / Admin Info Systems Analytics Sources: Green, Presidential Perspectives Survey, INSIDE HIGHER ED, March 211 Green, CAO Survey, INSIDE HIGHER ED, Jan 212 Green, Campus Computing 212, Nov, 212 The Effectiveness of IT Investments in Admin Info Systems Pct. of Presidents, Provosts, and CIOs Who Assess the Campus Investment in IT for ADMIN INFORMATION SYSTEMS as Very Effective Presidents Provosts CIOs Less than half of presidents and provosts report investments in technology to support administrative systems have been very effective. ALL Pub- DOC Pub- MA Pub- BA Comm Pvt- DOC Sources: Green, Presidential Perspectives Survey, INSIDE HIGHER ED, March 211 Green, CAO Survey, INSIDE HIGHER ED, Jan 212 Green, Campus Computing 212, Nov, 212 Pvt- MA Pvt- BA 6

7 The Effectiveness of IT Investments in Analytics pct. of Presidents, Provosts, and CIOs Who Assess the Campus Investment in IT for ANALYTICS as Very Effective Presidents Provosts CIOs Less than a fourth of CIOs report investments in technology to support analytics have been very effective, compared to a third of provosts and two-fifths of presidents. ALL Pub- DOC Pub- MA Pub- BA Comm Pvt- DOC Pvt- MA Pvt- BA Sources: Green, Presidential Perspectives Survey, INSIDE HIGHER ED, March 211 Green, CAO Survey, INSIDE HIGHER ED, Jan 212 Green, Campus Computing 212, Nov, 212 Budget Cuts, percentage of institutions reporting budget reductions for central IT services over prior year funding, THE GOOD NEWS: big declines in budget cuts Still experiencing the compounding consequences of continuing budget cuts s fare better than publics 2 4-Yr 4-Yr One-sixth (16 pct.) experienced additional mid-year cuts, averaging pct. 7

8 ERP Expenditures (estimated annual expenditures for licensing and maintenance fees) Means by sector, thousands of dollars Finance & Accounting Student Info. System HR - Recruitment HR Records & Payroll ALL Pub Univ. Pvt Univ. Pub Pvt Comm. College $ LMS Alumni/ Development Est. TOTAL $ 669 1,915 1, % of Central IT $ 8.6% 8.% 6.7% 8.9% 8.% 12.8% ERP accounts for about 8-9 pct. of central IT expenditures. Less dollars for ERP in community colleges but a larger proportion of the IT budget Updating Campus IT Security & Disaster Plans Last Update for IT Security percentages, fall 212 past months past 12 months pct DO NOT have a strategic plan for network security 39 pct DO NOT have a strategic plan for IT disaster recovery Last Update for IT Disaster Recovery percentages, fall 212 past months past 12 months 8

9 Let s Talk About Clouds Where are the Clouds? High Clouds ERP & HPC A fourth of campuses (24 pct.) have a strategic plan for Cloud Computing, up from 21 pct. in 211, 15 pct in 2 and 9 pct. in 29. Middle Clouds CRM & LMS Low Clouds mail & calendar 9

10 Affirming the Strategic Importance of the Cloud percentage who agree/strongly agree, fall Viable strategy for key ERP applications Increasingly important role in ERP strategy Important part of campus plan to reduce IT costs Across all sectors, a clear message that CIOs view moving ERP to the Cloud as strategic for their institution The Cloud Slow Migration to Cloud Computing percentages, fall 211 vs Still little movement to the Cloud for the really Big Tasks Risk Limited Options from Providers Trust Control Calendar LMS Services CRM Services ERP Services Research / HPC Storage / Business Continuity

11 The Cloud and Office Applications percentage now using/converting to as of fall 212 All Institutions Student Faculty Office Apps Student is now deep in the Cloud, courtesy of Google and Microsoft Less willing to move faculty & adm. to Cloud services Slow campus movement to Cloud Apps Google Docs and Microsoft 365 LMS Moves to the Clouds 6 percentage reporting Cloud-based LMS, fall 211 vs LMS as the toe in the Cloud experience for higher education? 2 11

12 ERP Moves (Slowly) to the Cloud percentage reporting Cloud-based ERP, fall 211 vs Do Multi-Campus System Structures Foster Migration to the Cloud for ERP? 4-Yr 2 Research and HPC Move (Slowly) to the Cloud percentage reporting Cloud-based research & HPC, fall 211 vs Departmental vs. institutional strategies, initiatives, and deployment?

13 Lecture Capture is an Important Part of Our Campus Plan for Developing & Delivering al Content percentage who agree/strongly agree, fall Slight gains in the importance of Lecture Capture? Deployment remains low about 6 pct., vds. 5 pct. in fall 211 Ø Range from 8.3 pct. in Pvt Univ to 4.5 pct in Pvt Lecture Capture and Podcasting Rising Use of Lecture Capture (percentage of classes by sector, ) Univesities Steady Gains in Podcasting (percentage of classes by sector, ) Univesities 13

14 Much Ado About MOOCs? percentages who agree/strongly agree Offer a viable model for the effective delivery of online instruction Offer a viable business model for campuses to realize new revenues A bare majority of CIOs see MOOCs as viable model for online instruction 3 2 More than twothirds of CIOs are uncertain about the revenue model All Institutions Institutional Use of Social Media Campus Presence on Facebook (percentages, 29 vs. 212) Univ Univ. Comm Campus Presence on Twitter (percentages, 29 vs. 212 Univ. Univ Comm. 14

15 Institutional Use of Other Media Campus Presence on YouTube (percentages, 29 vs. 212) Univ. Univ Comm. Campus Presence on itunesu (percentages, 29 vs. 212 Univ Univ. Comm. Managing and Monitoring Social Media NEW % 9% 8% 7% 6% 5% 4% 3% 2% % percentages, fall 212 Wide range of institutional policies on and monitoring activities across sectors. % Individual units operate with autonomy Central monitoring but no campus policies Campus policies and central monitoring 15

16 A Profile of the LMS Market, Fall 212 Does your campus have a single [campus-wide] LMS? (percentages, all institutions) Sakai: 7% Moodle 2% Jenzabar: 2% ecollege: 1% Instructure 5% Other: 6% No Std LMS 7% Desire2Learn 11% Blackboard (including Angel & WebCT) 45% Topping off on LMS use? 58 pct. of classes using the LMS in 212, little changed from 211 but up from 17 pct. in 2. Blackboard share down from 57 pct. in 2, 71 pct. in 26. Institutional Demography of LMS Providers, 212 percentage of campuses reporting a campus-standard LMSS, fall 212 All Pub Univ Pvt Univ Pub 4-Yr Pvt 4-Yr Comm Coll Bb D2L ecollege Instructure Jenzabar Moodle Sakai Market presence often varies by sector Two thirds of campuses report plans to review the current LMS strategy for budget or other reasons 16

17 Mobile Apps are an Important Part of Our Campus Plan to Enhance Instr. Resources & Campus Services percentage who agree/strongly agree, fall Small but steady gains in percentage of campuses that view lecture capture as a key instructional resource. Activating Mobile Apps, Fall percentage of institutions reporting that mobile apps are now active or will be deployed during the current academic year Big gains (again) over the past 12 months Impact of student expectations and consumer market experience 3 2 More (LMS & ERP) mobile app & service providers means a wide range of costs for deployment 17

18 Some Key IT Issues Mixed Rating on the Effectiveness of Campus IT Investments Very mixed assessments from presidents, provosts, and IT officers about the effectiveness of IT investments Unrealistic expectations about the impact on instruction and operations? Over-promised and underdelivered? A failure to communicate? 18

19 Continuing Impact of Budget Cuts u Impact on resources, services, and infrastructure u Compounding consequences of cuts early in decade, new cuts, plus mid-year cuts. u Struggling to meet rising expectations and demand with fewer resources u Rising stress on units and individuals Where Are The Clouds? Why the delay? Low, but slowly rising levels of deployment for core ERP and research services. Trust is the coin of the realm LMS: a toe in the clouds 19

20 campuscomputing.net 2