Usage guidelines for the Advanced Light Microscopy Technology Platform (ALM) at the Max-Delbrück-Center, Berlin
|
|
|
- Shana Harrell
- 10 years ago
- Views:
Transcription
1 Usage guidelines for the Advanced Light Microscopy Technology Platform (ALM) at the Max-Delbrück-Center, Berlin The following guidelines apply to all internal and external user of the ALM. The purpose of these rules is to guarantee that all users are provided fair access to the infrastructure and resources provided by the ALM, that they use them carefully and know about responsibilities. These guidelines are in accordance with recommendations by the ESF (04/2011) and the DFG (11/2011). ALM welcomes feedback from the user groups about its infrastructure, provided support and service, especially about future needed imaging techniques, methods and technical upgrades. We encourage groups to discuss advanced imaging projects in detail in advance to be able to work out optimal workflows for sample preparation, image acquisition and data processing. More detailed usage rules (incl. booking system, cleaning objectives, general and laser safety) are handed out to each ALM user during the practical training. 1. Staff, Contact & Location Dr. Anje Sporbert Head of ALM, administration, scientific support, microscopy support, image analysis Office: room 1001, Tel / FAX: Dr. Anca Margineanu Scientist, scientific support, microscopy support, image analysis Matthias Richter Research technician, microscopy support, ALM IT and infrastructure, image analysis Konstantin Grohmann - Student helper, general microscopy support Office: room 1008, Tel /3781 Part-time (DFG-funded project-based user support) Dr. Vitali Matiash - in-vivo imaging, microscopy support Dr. Zoltan Cseresnyes customised image analysis/processing Max Delbrück House (Building 31.1) Microscope Rooms: 1069, /2, 1068, Image analysis room: 1066
2 2. Accessibility & Inter-/Intranet presentation ALM provides a list of its resources, access and user registration guidelines listed on the MDC main website: Internal users can follow a link to the online ShareALM facility management software on the MDC intranet site for online registration, project description, booking and more detailed information about ALM resources: External users are requested to contact Anje Sporbert with a short description of the planned projects. 3. Resources & Services provided by ALM The aim of ALM is to provide researchers with a wide range of high-end fluorescence microscopes suitable for acquiring high-quality 2D to 5D imaging data and expertise on different imaging methods, especially for advanced in-vivo imaging. Advanced microscopy techniques offered by the ALM include confocal and widefield fluorescence microscopy, multiphoton microscopy, TIRF microscopy, laser-microdissection, light-sheet microscopy and stereo fluorescence microscopy. The ALM technology platform allows users to investigate a wide range of microscope specimens, including live and fixed cells and tissue sections, in-vivo and in-vitro organs, as well as live animals and model organisms. We offer support for advanced imaging methods from short/long-term live imaging to functional imaging (e.g. FRET, FLIM; calcium imaging), photomanipulation techniques (e.g. photoswitching/ bleaching, laser manipulation) to large tissue 3D tile-scan imaging and non-linear imaging techniques (two photon microscopy, SHG/THG). Image analysis software tools for 3D/4D reconstructions, cell tracking, object tracing, colocalisation analysis, quantitative measurements and deconvolution are installed on dedicated high-capacity PCs in the image analysis area of the ALM. ALM offers lab space for sample preparation, a cell culture bench and incubator for live samples. A dedicated server is available for short-term storage of user data. In regular monthly microscopy seminars ALM is teaching both new and experienced users the fundamentals of light and fluorescence microscopy as well as advanced imaging techniques. In individual practical training (one-to-one) ALM users are trained with their samples on the competent operation of the ALM microscopes. We offer ALM users advice on instrument choice and specific experimental questions (e.g. sample preparation) as well as on possible solutions for image analysis. In project-based collaborations we support users throughout the entire imaging process, including advice and help with experiment design and sample preparation, optimisation of data acquisition, customised image processing and analysis. Upon request, full service support is possible on specific applications for internal and external users. Page 2
3 4. User responsibilities: Autonomous booking of microscopes requires ALM users to receive a practical training and a second assisted session, as well as an instruction on laser safety and acceptance of general rules for working in the ALM including rules for biological/ chemical safety, working alone and booking. Each user is responsible for the equipment during the booked session which means the correct usage, start-up and shut-down procedure as well as cleaning of the equipment. Technical problems which arise during the usage must be reported to the ALM personnel in person or via the Report Incident system of the ShareALM online facility management software. Problems with handling of ALM equipment should always be communicated to the ALM staff to provide ad-hoc help or to arrange further assisted sessions. 5. Acknowledgment & Authorship for ALM facility and staff General user support: When users trained by ALM staff publish images acquired with microscopes located at and maintained by the ALM platform or image analysis results obtained with software installed in the ALM, these users should acknowledge the ALM in the Acknowledgement part of their publication (scientific publications, master/doctoral theses, conference contributions). Example: We thank XX (supporting person(s)) and the Advanced Light Microscopy Technology Platform of Max-Delbrück-Center for Molecular Medicine, Berlin for the general and technical support. Users should inform ALM about these publications as they are important references for the evaluation of the ALM activity by the MDC boards, as well as by DFG and BIH. PDF-files of the scientific publication can be provided via the upload-option in the ShareALM facility management software. Collaborative project-based user support: If an ALM staff member spends substantially more time with a user on a specific project providing technological or scientific support, (e.g. by testing, establishing and optimising image acquisition/sample preparation conditions, customising image analysis, discussing experimental design or evaluating obtained imaging data) the ALM member should be rewarded for the extra effort by becoming co-author on the paper that resulted from this work. As far as involved in the project, the ALM member also takes responsibility for the validity of the acquired imaging data. The details should be discussed between the respective project leader and the ALM head. 6. User access Priority is given for researchers from MDC/BIMSB and ECRC (internal users). If capacities allow ALM is also open for external users after contacting the ALM head. For registration as internal user of ALM, please provide all required information in the on-line registration form found in the ShareALM user management software found on the ALM internet and intranet site ( MDC credentials (provided by the IT department and available for all MDC employees and registered guests) are needed for registration. Page 3
4 Access to ALM platform requires: a detailed discussion of the aim of the imaging project and selection of the appropriate microscope or imaging method and sample preparation; attendance of the microscopy seminar on Fundamentals of light and fluorescence microscopy a general introduction to ALM rules, including booking rules, guidelines for S1 work, working alone, data storage and a laser safety instruction a one-on-one practical training session at the selected microscope and assisted sessions until the user is confidently and properly handling the microscope After these 4 steps, access by MDC card will be provided to the appropriate microscope room and imaging sessions can be booked via the online microscope booking calendar in the ShareALM management software ( Additional assisted sessions of registered ALM users can also be arranged via Request assistance or Request new training form in the ShareALM management software. These sessions are highly encouraged to improve the quality of the acquired images, to clarify the experimental requirements and to discuss specific applications. 7. Data storage & Archiving, Image analysis Users have to store data files in a folder with their name in the research group folder on the User data folder at the microscope computer. It is the responsibility of each ALM user to safely store and transfer their experimental data. Data stored on the microscope computers are not considered safe. ALM does not provide backup service for files stored on the microscope computers. These files may be lost in case of computer problems. All microscope computers are offline for security reason. Users should save data files on a DVD/CD, hard disks or transfer them to the MDC group file servers and delete data if not used anymore. Because of computer viruses, no external hard disk/usb sticks are allowed on the microscope computers. User data can be transferred to the MDC Group File server (for long-term storage), to the ALM server (i.e. for image analysis) or to external hard disks via the transfer computer in each microscope room. MDC account credentials (from the IT department) are necessary to connect to the MDC file servers. To provide always sufficient storage space for new experimental data, data files have to be removed in regular intervals which are communicated several days in advance. In case of shortage of storage space on the microscope computers, user data will be deleted, oldest data first. Image processing and analysis should only be done on the dedicated, high-capacity computers in the image analysis area of ALM. Software can be booked after an introductory session via the ShareALM facility management software. Page 4
5 8. Booking rules & general rules for working in the ALM Booking rules: Before use, booking of the microscope in the online calendar of the ShareALM facility management software is obligatory: sites/mbp/. Reduction in booking duration or cancelations will be automatically announced via the Share ALM facility software to all other users of that microscope to make best use of the available capacities. Users are requested to check whether the next user booked is really using the microscope (esp. in the afternoon and before weekends). If not sure, they are required to switch off the microscope system. An online computer is available in every microscope room to check microscope bookings. If a reserved time slot is not being utilised by the original user within 30 min of start, any user can take over the time slot and this usage time will NOT count against his/her quota. Bookings are generally limited to 14 calendar days in advance. Daily quota: 4 hours per day per person per equipment (peak time); Weekly quota: 12 hours per week per person per equipment (peak time); Peak time bookings: time slots that start and/or end during peak hours, i.e. from 8 a.m. to 6 p.m. (inclusive), Monday to Friday; only peak time bookings are counted against quota Last minute bookings: same-day bookings which are not counted against the quota; Overnight bookings: maximum two bookings per week (Mo-Thu) per equipment must NOT start before 6 p.m. and MUST end by 9 a.m. next day; they cannot be combined with peak-time bookings for the same day. Same-day bookings together with overnight time slots are possible and are not counted against this quota. Exemptions from these rules are possible and should be discussion with the facility staff. Exemptions are only given for a limited time. Working with live specimen of biological safety level S1, in-vivo/intravital imaging: General rules for working in a biological safety (BS) level S1 area apply in all microscopy rooms of ALM (e.g. wearing a lab coat, no eating/drinking, special waste disposal). S1 safety instructions remain in the responsibility of the research group leaders. Working with live specimen of BS level S1 is only allowed after extension of the S1 area of the respective research group to include the used microscope room. Working with live specimen of level BS level S2 is not allowed. For intravital/in-vivo microscopy an approved permission for the conduct of animal experiments (Tierversuchsantrag) has to be presented to the ALM head. Details of in-vivo/intravital projects should be discussed before with the ALM head. Page 5
6 Laser safety regulations: A laser safety instruction by the ALM staff is obligatory before working independently on microscopes of the ALM. This laser safety instruction has to be yearly repeated. General safety regulations: Working alone, late and at weekends: Upon request, working in the facility is possible for experienced users around the clock and during weekends. ALM staff is usually present between 8 am and 7 pm on weekdays. If no ALM personnel is present, the users must ensure that they are not on their own and are able to call for help in case of an accident. Telephones are installed in all microscope rooms, but accessing the doors from the outside is possible only for trained users. It is in the responsibility of the group leaders to inform their group members about the regulations for working alone, late and at weekends. Guests of ALM platform: Not-registered guests of registered users should be announced to the ALM staff before entering the microscope rooms and must always be attended by a register ALM user. They are not allowed to operate the microscopes of the ALM. Page 6
ZEISS Microscopy Course Catalog
ZEISS Microscopy Course Catalog ZEISS Training and Education Expand Your Possibilities Practical microscopy training has a long tradition at ZEISS. The first courses were held in Jena as early as 1907,
How To Use A Core Lab
The Ohio State University Medical Center Dorothy M. Davis Heart and Lung Research Institute Core Lab Policies and Procedures This document is intended to provide users of the Davis Heart and Lung Research
Programme PhD / Master course Advanced Microscopy and Vital Imaging 2014. Time Item Location 09.00 09.15 Welcome and brief overview of the course
Programme PhD / Master course Advanced Microscopy and Vital Imaging 2014 Monday, June 2, 2014 09.00 09.15 Welcome and brief overview of the course 09.15 10.00 Basics of Microscopy 10.15 12.45 Practical
Fluorescence Microscopy for an NMR- Biosensor Project
Fluorescence Microscopy for an NMR- Biosensor Project Ole Hirsch Physikalisch-Technische Bundesanstalt Medical Optics Abbestr. -1, 10587 Berlin, Germany Overview NMR Sensor Project Dimensions in biological
DMBI: Data Management for Bio-Imaging.
DMBI: Data Management for Bio-Imaging. Questionnaire Data Report 1.0 Overview As part of the DMBI project an international meeting was organized around the project to bring together the bio-imaging community
Euro-BioImaging European Research Infrastructure for Imaging Technologies in Biological and Biomedical Sciences
Euro-BioImaging European Research Infrastructure for Imaging Technologies in Biological and Biomedical Sciences WP11 Data Storage and Analysis Task 11.1 Coordination Deliverable 11.3 Selected Standards
Zeiss Axioimager M2 microscope for stereoscopic analysis.
Zeiss Axioimager M2 microscope for stereoscopic analysis. This system is fully motorized and configured with bright field and multi-channel fluorescent. It works with Stereo Investigator, Neurolucida,
How To Set Up An Appointment Book On Blue Chip
Level 4, 201 Pacific Highway, St Leonards, NSW 2065 1 Blue Chip Appointment Book Features - Overview This handout convers the following features of Blue Chip s Appointment Book: o Appointment Book Setup
Department of Biology and Chemistry
Department of Biology and Chemistry Guidelines for the Confocal Laser Scanning Microscopes The Department of Biology and Chemistry (BCH) has two confocal laser scanning microscopes (confocal microscope)
1. Program Title Master of Science Program in Biochemistry (International Program)
1 Program Structure and Specification Master of Science Program in Biochemistry (International Program) Curriculum Last Revised in 2012 for Students Entering in Academic Year 2016 -----------------------------------------
SILA Sistema Integrato di Laboratori per l Ambiente. CENTRE FOR MICROSCOPY AND MICROANALYSIS Scientific coordinator: Prof.ssa Rosanna De Rosa
CENTRE FOR MICROSCOPY AND MICROANALYSIS Scientific coordinator: Prof.ssa Rosanna De Rosa 0 The Centre for Microscopy and Microanalysis (CM2) is an interdisciplinary service centre, a comprehensive suite
Quick Start Guide: NotifyLink for Symbian Series 60, 3 rd Edition
Quick Start Guide: NotifyLink for Symbian Series 60, 3 rd Edition Service Requirements Your device will require one of the following: Cellular connection supporting data transmission through your mobile
Price Fact Sheet Lumo Advantage QLD Residential Electricity Energex Prices included in this document are correct as at 3 September 2013.
Residential Single Rate Before Discount After Discount Network Tariff Codes: 8400 Units Excl. GST Incl. GST Excl. GST Incl. GST Residential Single Rate with Controlled Load 1 Before Discount After Discount
CMJ 105 - INTRODUCTION TO FORENSIC SCIENCE Fall Syllabus 2015. 4:30 5:30 p.m.
CMJ 105 - INTRODUCTION TO FORENSIC SCIENCE Fall Syllabus 2015 INSTRUCTOR INFORMATION Associate Professor David Striegel Guerrieri Hall, Room 202D Office Phone: 410-572-8755 Office Hours: Monday Tuesday
IMARIS. 3D and 4D interactive analysis and visualization solutions for the life sciences.
IMARIS 3D and 4D interactive analysis and visualization solutions for the life sciences. IMARIS A Brief History For over 20 years Bitplane has offered enabling scientific software tools for the life science
ISS Student Data Storage Policy Security: Internal Only
Student Data Storage Policy Security: Internal Only Author: Mark Barrow Version: 1.2 Date: 11 September 2015 +44 (0)20 7133 4511 [email protected] London Metropolitan University Tower Building 166
Adlib Hosting - Service Level Agreement
Adlib Hosting - Service Level Agreement June 2014 This service level agreement (SLA) applies to the Adlib Hosting services provided by Axiell ALM Netherlands BV, and includes the activities and facilities
Drive Vaccine PC Restore
Horizon DataSys Drive Vaccine PC Restore User Manual Horizon DataSys Copyright 2011 All Rights Reserved Last Updated: May 16, 2011 Table of Contents Table of Contents... 2 Introduction... 4 Chapter 1:
GUIDELINES for BIH translational Ph.D. grants
GUIDELINES for BIH translational Ph.D. grants The BIH aims at training a new generation of translational scientists and will establish different interlinked training programs. This includes funding of
www.horizon-datasys.com User s Guide
www.horizon-datasys.com User s Guide Drive Vaccine PC Restore Plus The information contained in this document is subject to change without notice. Horizon Datasys Corporation assumes no responsibility
Workflow Templates Library
Workflow s Library Table of Contents Intro... 2 Active Directory... 3 Application... 5 Cisco... 7 Database... 8 Excel Automation... 9 Files and Folders... 10 FTP Tasks... 13 Incident Management... 14 Security
EPiSERVER Content Management System
Last Updated: 10/21/2014 EPiSERVER Content Management System Managing Calendar Events Adding Events to a Calendar Adding Recurring Event Updating a Calendar Event Deleting a Calendar Event Adding Events
Information Technology Policy
Faculty of Computer Science & Information Technology Information Technology Policy Introduction: Faculty of Computer Science and Information Technology mission is to be a Centre of Excellence, internationally
1 / 18. BookitLab Core Facility Management Solution. White Paper V6.5Pb. Prog4biz Ltd Feb 2015
1 / 18 BookitLab Core Facility Management Solution V6.5Pb Prog4biz Ltd Feb 2015 2 / 18 Table of Contents: About BookitLab:... 3 Equipment Scheduling:... 4 Equipment Access Control:... 5 Request Management...
Microscopy: Principles and Advances
Microscopy: Principles and Advances Chandrashekhar V. Kulkarni University of Central Lancashire, Preston, United kingdom May, 2014 University of Ljubljana Academic Background 2005-2008: PhD-Chemical Biology
UPBM CURRICULAR BROCHURE
UPBM CURRICULAR BROCHURE Undergraduate Program in Biology and Medicine Contents Academic Year 2015-16 About the Undergraduate Program in Biology and Medicine...pg. 1 Undergraduate Majors...pg. 2-3 Getting
Pre-Arrival Handbook 2015
of Life Sciences Biochemistry (C700) Pre-Arrival Handbook 2015 BSc Hons Biochemistry (C700) BSc Hons Biochemistry and Biological Chemistry (C720) MSci Hons Biochemistry and Biological Chemistry (C721)
MTA Course: 10753 Windows Operating System Fundamentals Topic: Understand backup and recovery methods File name: 10753_WindowsOS_SA_6.
STUDENT ACTIVITY 6.1: UNDERSTAND BACKUP AND RECOVERY METHODS MTA Course: 10753 Windows Operating System Fundamentals Topic: Understand backup and recovery methods File name: 10753_WindowsOS_SA_6.1 Lesson
BIOC*2580 INTRODUCTORY BIOCHEMISTRY Winter 2014, 0.5 credits
DEPARTMENT OF MOLECULAR AND CELLULAR BIOLOGY UNIVERSITY OF GUELPH BIOC*2580 INTRODUCTORY BIOCHEMISTRY Winter 2014, 0.5 credits Course Information This course introduces students to the evolution, chemical
Business details. Monday Friday. 10:00am 6:00pm. Saturday 10:00am 5:00pm. Telephone: 020 8315 0005. Email: [email protected].
Business details Services and price list 2010 Monday Friday 10:00am 6:00pm Saturday 10:00am 5:00pm We offer professional IT services for home and business users at a cost effective price. We have a team
IT Support & Maintenance Contract
IT Support & Maintenance Contract This document has been produced by STOCK IT Ltd, www.stockit.co.uk, an IT company offering technology advice & support for small businesses. Company Registration No: 9060944
Information Security
Information Security A staff guide to the University's Information Systems Security Policy Issued by the IT Security Group on behalf of the University. Information Systems Security Guidelines for Staff
www.cadline.co.uk www.midastechnology.co.uk Page 1 of 5
Page 1 of 5 Support Are you confident that you have all eventualities covered and that your current IT support provider can handle all of your issues? Are you frustrated with your application supplier
Section 1 Using the Support Center
DBA SOFTWARE SUPPORT ORIENTATION DOCUMENT Last Revised: June 2012 Introduction Hello and thank you for your purchase of DBA, we welcome you as a customer. This document was prepared by the DBA Technical
IT Data Backup Policy
IT Data Backup Policy TABLE OF CONTENTS 1. Purpose and Intention of the Policy... 2 2. Definitions of concepts... 2 3. Legislative Authority... 2 4. Scope... 3 5. responsibilty... 3 6. Frequency of data
Support, Management & Hardware Maintenance
Support, Management & Hardware Maintenance Rely on us to deliver, expect innovation as standard www.6dg.co.uk We offer complete peace of mind. We have found seamlessly combining the skills of our support
Revised 4-3-2012 EHS Biosafety. 1 Select appropriate containers/bags for autoclaving.
Requirements for Decontamination by Autoclaving Summary: Steam sterilization (autoclaving) is one of the most effective methods for decontaminating biohazardous material. Autoclaves use saturated steam
MONTGOMERY COLLEGE Rockville Campus CA141 Introduction to Database Applications Computer Applications Department
MONTGOMERY COLLEGE Rockville Campus CA141 Introduction to Database Applications Computer Applications Department Instructor Information Name: Mailbox Location: HU016 - see Office Assistant Email: [email protected]
Course Outline. 2. Unit Value 12 units
Course Outline Code: SPX101 Title: Introduction to Sport and Exercise Science Faculty of: Science, Health, Education and Engineering Teaching Session: Semester 1 Year: 2015 Course Coordinator: Dr Mark
NATIONAL CERTIFICATE (VOCATIONAL)
NATIONAL CERTIFICATE (VOCATIONAL) SUBJECT GUIDELINES DATA COMMUNICATION AND NETWORKING NQF Level 4 September 2007 DATA COMMUNICATION AND NETWORKING LEVEL 4 CONTENTS INTRODUCTION 1 DURATION AND TUITION
UNICORN 7.0. Administration and Technical Manual
UNICORN 7.0 Administration and Technical Manual Page intentionally left blank Table of Contents Table of Contents 1 Introduction... 1.1 Administrator functions overview... 1.2 Network terms and concepts...
Master of Science in Forensics
Master of Science in Forensics The Master of Science in Forensics provides students with an intensive and holistic criminalistics experience through a combination of didactic and practical educational
Principles of Microscopy and Confocal and Fluorescence Microscopy
Principles of Microscopy and Confocal and Fluorescence Microscopy Content This course in Light Microscopy follows the series of successful courses in Light Microscopy, Confocal and Fluorescence Microscopy
BIOLOGY 101 COURSE SYLLABUS FOR FALL 2015
BIOLOGY 101 COURSE SYLLABUS FOR FALL 2015 Course Description Instructor Biology 101 is the first of a two-semester introductory course sequence designed primarily for science majors. It covers some central
POLICY 08:18:00 BLOODBORNE PATHOGENS CONTROL PLAN
POLICY 08:18:00 BLOODBORNE PATHOGENS CONTROL PLAN I. Purpose and Scope The purpose of this plan is to establish guidelines and precautions for the handling of materials which are likely to contain infectious
Blackboard Policies and Procedures for Coastal Carolina University. November 2011 TEAL Center
Blackboard Policies and Procedures for Coastal Carolina University November 2011 TEAL Center Vision The mission of Technology in Education to Advance Learning (TEAL) is to develop consulting relationships
SAFESCAN TA-Software / TA + -Software TIME ATTENDANCE SOFTWARE MANUAL ENGLISH NEDERLANDS DEUTSCH FRANÇAIS ESPAÑOL ITALIANO PORTUGUÊS
SAFESCAN TA-Software / TA + -Software TIME ATTENDANCE SOFTWARE MANUAL ENGLISH NEDERLANDS DEUTSCH FRANÇAIS ESPAÑOL ITALIANO PORTUGUÊS TABLE OF CONTENTS INTRODUCTION AND DIRECTIONS FOR USE 1. THE BASICS
Community College of Philadelphia Department of Biology Forensic Biology - 104 2014 Syllabus
Community College of Philadelphia Department of Biology Forensic Biology - 104 2014 Syllabus Course Reference Number (CRN): 17546 Course: BIOL 104 Section: 001 Credits: 4 Schedule: Class M 1:00pm 2:30pm
Managed Security Services SLA Document. Response and Resolution Times
Managed Security Services SLA Document Appendix A Response and Resolution Times The following table shows the targets of response and resolution times for each priority level: Trouble Priority Response
Sheridan/Gillette College IT Help Desk Service Level Agreement
Sheridan/Gillette College IT Help Desk Service Level Agreement Information Technology Help Desk The IT Help Desk is the single point of contact for all computer, telephone, networking, video conference
- 1 - StruxureWare TM Data Center Expert Periodic Maintenance. Software Integration Service. 1.0 Executive Summary. 2.0 Features & Benefits
Statement of Work - 1 - StruxureWare TM Data Center Expert Periodic Maintenance StruxureWare Data Center Expert Periodic Maintenance Software Integration Service Service 1.0 Executive Summary Table of
Service Level Agreement
Service Level Agreement For DanDomain server and infrastructure services Contents 1. Introduction... 2 2. Definitions... 3 3. Technical support... 4 4. Hotline... 4 5. Change requests... 4 6. Maintenance
Mary Immaculate. ICT Services. ICT Helpdesk. User Guide
Mary Immaculate ICT Services ICT Helpdesk User Guide Table of Contents 1. Introduction 3 2. How To Log A Call With The ICT Helpdesk 3 2.1 Email 3 2.2 Phone 3 2.3 Voicemail 3 2.4 Web Self Service Option
Justification for hiring Instructional Specialists for the Math Learning Center
Justification for hiring Instructional Specialists for the Math Learning Center What does the MLC do? The Math Learning Center provides free drop-in tutoring support for students enrolled in math classes
Animal & Plant Cell Slides
Animal & Plant Cell Slides Category: Biology Type: Class Experiment, 60 min class Materials: 2 Glass Slides 2 Cover Slips 1 Bottle of methylene blue (optional) 1 Plastic tray 1 Bottle of iodine 1 Plastic
GreenShareCar Fleet Solutions
GreenShareCar Fleet Solutions Introduction GreenShareCar ( GSC ) is an emerging car sharing operator that was established to fill the growing global niche of car sharing, specifically in the Australian
Practical tips for managing e mail
E MAIL MANAGEMENT E mail messages both sent and received that provide evidence of a government transaction are considered public records. Agencies and locality Records Officers must ensure that e mail
Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute
Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute Service Level Management Service Level Management deals with how user service requirements are understood and managed.
IT Checklist. for Small Business INFORMATION TECHNOLOGY & MANAGEMENT INTRODUCTION CHECKLIST
INFORMATION TECHNOLOGY & MANAGEMENT IT Checklist INTRODUCTION A small business is unlikely to have a dedicated IT Department or Help Desk. But all the tasks that a large organization requires of its IT
NC SBI QUALITY ASSURANCE PROGRAM
NC SBI QUALITY ASSURANCE PROGRAM for the SBI Reviewed by: Deputy Assistant Director Bill Weis Date: Approved by: Assistant Director Jerry Richardson Date: Originating Unit: SBI Effective Date: July 25,
Ezi Managed Services Pty Ltd Introduction to Our Managed Service Agreement
Ezi Managed Services Pty Ltd Introduction to Our Managed Service Agreement Ezi Managed Services Pty Ltd 108 The Promenade Camp Hill, QLD 4152 Ph: 07 3324 6150 Fax: 07 3324 6101 www.ezims.com.au [email protected]
Rules and Procedures. Rule 312 August 23, 2001. Rule 312 - CRIME LABORATORY - EVIDENCE AND CRIME SCENES
Rules and Procedures Rule 312 August 23, 2001 Rule 312 - CRIME LABORATORY - EVIDENCE AND CRIME SCENES Rule 312, Crime Laboratory - Evidence and Crime Scenes, is hereby re-issued to establish Police Department
BIOMEDICAL SCIENCES TRAINING PROGRAM HANDBOOK FOR STUDENTS AND FACULTY
BIOMEDICAL SCIENCES TRAINING PROGRAM HANDBOOK FOR STUDENTS AND FACULTY PURPOSE OF THIS HANDBOOK...1 ADVISING SYSTEM...1 BEGINNING THE PROGRAM...2 RESEARCH ROTATIONS...2 CHOOSING A THESIS RESEARCH ADVISOR...4
CelCulture. CelCulture CO2 Incubator Model CCL-170_-_. CO2 Incubator with Integrated Cooling System Solution for Highly Specialized Applications
1 CO2 Incubator Model CCL-170_-_ CO2 Incubator with Integrated Cooling System Solution for Highly Specialized Applications Welcome to Esco Esco s Vision is to provide enabling technologies for scientific
Built-In Backup. For best results: Set up Backup after hours. Carefully apply the recommended settings
Built-In Backup Big Business Server now includes built-in Backup. This feature allows you to set a schedule to automatically back up your Data File without shutting down Big Business Server. For best results:
Table of Contents. Manual for Core Staff - Equipment/Scheduling Core Facilities
Table of Contents 1. Overview 2. How do I manage my account? 3. Equipment Scheduling Workflow Overview 4. Equipment Scheduling Walk Through a. How do I access the list of calendars available for scheduling?
1 Introduction. 2 Design and Functionality. 3 Client Support
Changefirst Enterprise Service Level Agreement 1 Introduction This Service Level Agreement between Changefirst and the Client describes the support processes and services which Changefirst provides to
Enterprise UNIX Services - Systems Support - Extended
1 General Overview This is a Service Level Agreement ( SLA ) between and Enterprise UNIX Services to document: The technology services Enterprise UNIX Services provides to the customer. The targets for
Lab equipment best practice
Lab equipment best practice BE SUSTAINABLE case study This paper summarises the findings of research undertaken by the University of Edinburgh s Social Responsibility Department into best practice in laboratory
GroupWise to Exchange Migration
GroupWise to Exchange Migration Exchange 2010 When is this Happening? The weekend of November 2 nd - 4 th all KUMC entities will be switching to Microsoft Exchange as our new collaboration & communication
PROFESSIONAL SERVICES
v.2016.02 PROFESSIONAL SERVICES Training Services Computrition offers a wide array of training services to streamline the implementation process. Of all the factors critical to the success of an automation
Service Level Agreement
Service Level Agreement Housekeeping Department Non Residential Description of Service The Housekeeping Department provides cleaning services to all areas of campus, our aim is to provide, efficient and
WinCC Options. Redundancy. Manual C79000-G8263-C142-01
WinCC Options Redundancy Manual Edition November 1998 WinCC, SIMATIC, SINEC, STEP are Siemens registered trademarks. All other product and system names in this manual are (registered) trademarks of their
Medical Equipment Management. Medical Equipment Management Activities (EC.02.04.01 and EC.02.04.03)
Medical Equipment Management Plan 2015 I. Introduction, Mission Statement, and Scope The Medical Equipment Management Plan defines the mechanisms for interaction and oversight of the medical equipment
Enterprise File Service
` Service Definition Enterprise File Service Draft Version 1.6 Signoff: Name Role Signature & Date Mark Fortini Director, IT infrastructure Services Page 1 of 22 16/03/2011 Document Control Information
How To Backup Your Computer With A Remote Drive Client On A Pc Or Macbook Or Macintosh (For Macintosh) On A Macbook (For Pc Or Ipa) On An Uniden (For Ipa Or Mac Macbook) On
Remote Drive PC Client software User Guide -Page 1 of 27- PRIVACY, SECURITY AND PROPRIETARY RIGHTS NOTICE: The Remote Drive PC Client software is third party software that you can use to upload your files
ViewPoint 6. Clarify your View
ViewPoint 6 Clarify your View Clear information helps you see the bigger picture Using over 20 years of experience and feedback from customers across the globe, we ve simplified ultrasound reporting and
Service Level Agreement
Service Level Agreement Occupational Studies Administration Occupational Studies Computer Lab Contract Date 1/25/2005 to 12/31/2005 SLA Contract and Responsible Parties This Service Level Agreement is
