Beth Hennigan. 1 P a g e

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2 Gold - Unit 13 Using Use software tools and techniques to compose and send messages 1.1 I can select and use software tools to compose and format messages, including attachments This is an example of a good as it includes a: subject, attachment, it s formal and it has a description. This also makes the more formal, if these features weren t included, it would appear informal. 2 P a g e

3 1.2 I can determine the message size and how it can be reduced Here I have sorted my s by size so I can check hoe much storage I m using also by sorting your s into size order, you can see who s sent you the that takes up the most space. By knowing this, you can delete whatever you need to provide more space, to send or receive s. Here I can see how much space is being taken up in my working area. By seeing this, you can see what you re sending and receiving, and delete whatever is needed or zip the attachment so it can be added to the I can send messages to individuals and groups 3 P a g e

4 This is me sending an to a group. 1.4 I can describe how to stay safe and respect others when using To stay safe while using , do not download exe files contaminated with viruses. Getting s off of strangers could be vital to your computer/laptop. Opening and downloading unknown files could cause serious damage to your device. These s have the potential to slow down or even destroy data on your computer. Using abusive/offensive language should not be included when sending an . If foul language is included when it considers work, you may not get the job, or be promoted, or even worse, lose your job. This could also lead to you not getting jobs in the future. Using abusive language has the potential to put you in a bad light, causing people not to speak to you. Spamming is also a problem when it comes to s. By spamming people you annoy them and fill up storage on their device, causing irritation with the receiver. With spam filling up your inbox, it ll take a lot of time to clear out. Replying to strangers could also cause serious problems. When strangers ask to meet you, do not respond as it could put you in danger. Strangers usually ask to meet you in private places and attempt to retrieve personal information. Giving this information could become vital to your privacy and safety. 4 P a g e

5 1.5 I can use an address book to organise contact information Group chats allow you to send a message to a number of people, saving you from sending the same continuously to several people. This group, for example includes all of my ICT group. It is a lot easier to send s to this group then sending 26 individual s that are all the same. 5 P a g e

6 Manage incoming effectively 2.1 I can follow guidelines and procedures for using These are the basic rules you need to follow when sending an I can read and respond to messages appropriately Setting an to high importance helps to be seen easier when in your inbox. High importance also tells you that you need to read it as soon as possible. 6 P a g e

7 2.3 I can use software tools and techniques to automate responses Setting up an automatic reply allows your to reply to s that are sent to you, when you re busy. Such as, if you re on holiday the person who sent you the will get a reply saying you re not available, so you don t look ignorant. 2.4 I can describe how to archive messages, including attachments Archiving s mean that you can remove them from your inbox and reduce the storage being used. But, archiving s mean that if you want to retrieve these s, you go onto the folder created, and you are then able to view them. Archiving is for s that clog up your inbox, but you may need them for future use. 2.5 I can organise, store and archive messages effectively Currently, I have a very messy inbox. This makes finding important s extremely difficult and also takes up space. Organising them prevents s that aren t important taking up space. 7 P a g e

8 Now that I have deleted the s that aren t important, my inbox is a lot cleaner. I can fine important s a lot easier, and I now have more space to send and receive s. 2.6 I can respond appropriately to problems 8 P a g e

9 If my wasn t working during school I would check my password several times, and if it still continued to fail, I would go to the ICT support team. If my wasn t working at home, I would again check my password, and if it still didn t work, I would call my provider. 9 P a g e

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