ICT Renewal Action Plan
|
|
- Thomas McGee
- 8 years ago
- Views:
Transcription
1 ICT Renewal Action Plan November 2014 Security classification: PUBLIC
2 Department of Science, Information Technology, Innovation and the Arts Queensland Government ICT Renewal Action Plan November 2014 Published by the State of Queensland (Department of Science, Information Technology, Innovation and the Arts) November This document is licensed under a Creative Commons Attribution 3.0 Australia licence. To view a copy of this licence, visit State of Queensland (Department of Science, Information Technology, Innovation and the Arts) This document has been security classified using the Queensland Government Information Security Classification Framework (QGISCF) as PUBLIC and will be managed according to the requirements of the QGISCF. You are free to copy, communicate and adapt the work, as long as you attribute the State of Queensland (Department of Science, Information Technology, Innovation and the Arts). For more information contact the Communication Officer, Office of the Director-General, Department of Science, Information Technology, Innovation and the Arts, GPO Box 5078, Brisbane Qld Telephone Graphic: istock. Si-Gal Page 2
3 ICT Renewal Action Plan Table of contents Minister s foreword...5 Introduction...6 Government departments working together...7 Improved governance...8 Partnering with industry...9 Action plan...10 Strategic objective one: effective digital services for our clients Strategic objective two: effective digital services for our government...17 Strategic objective three: a transformed and capable workforce...22 Future outlook...25 URL references...27 Page 3
4 Department of Science, Information Technology, Innovation and the Arts Page 4
5 ICT Renewal Action Plan Minister s foreword I am pleased to present an updated ICT Renewal Action Plan that will guide the ongoing transformation of government ICT. We have consulted with our stakeholders in industry and across government to update the plan so it reflects current challenges and government priorities to pursue the ICT-as-a-service agenda and a cloud-first approach to ICT delivery. The Queensland Government has undergone significant transformation and ICT is an effective enabler of continuing change and innovation, as well as delivering better services to Queenslanders. ICT is essential to the Queensland Government delivering on its goal to be the most responsive and respected public service in the nation. We need it to help us be more effective, deliver value for money and ultimately achieve better outcomes for Queenslanders. I ask both industry and agencies to focus on the key priorities of this action plan to help us advance our reform agenda to enable us to be a government of the 21st century; one government that is connected and working together to deliver smarter outcomes that are responsive to the needs of Queenslanders. The Honourable Ian Walker MP Minister for Science, Information Technology, Innovation and the Arts. Page 5
6 Department of Science, Information Technology, Innovation and the Arts Introduction To be successful, the Queensland Government s renewal agenda requires improvements in the way government procures, manages and uses technology. Real benefits can be achieved by looking at the way the government works and how it interacts with its clients. The revised ICT Renewal Action Plan now directly targets business transformation underpinned by ICT. This change will ensure ICT makes a more effective contribution to the business of government. Implementation will carefully balance three aspects: the changes to the capability and management of the government s workforce into the future the need for efficient business services underpinned by ICT the important contribution ICT can make to state economic development particularly the four pillars of tourism, agriculture, resources and construction. Initiatives in this plan will drive this transformation by enabling government departments to deliver innovative, cost-effective and quality front-line services to Queenslanders. This transformation will build strong working relationships across government, and with ICT and other industries in Queensland. By working together to implement the plan, we will establish the government Queenslanders need and the long-term economic prosperity of the state. The Queensland Government ICT Strategy was released in July 2013 and the accompanying ICT Action Plan in August Progress on the implementation has established many of the foundations for broader business reform. Fifty-nine of the 80 actions were completed by the end of October Page 6
7 ICT Renewal Action Plan Government departments working together In keeping with the Queensland Government ICT Management Framework: departments are accountable for ICT decisions associated with their portfolio departmental chief executive officers (CEOs) have clear responsibility to ensure they have sufficient ICT capability departments will consider ICT as a central part of their strategic decision-making process (i.e. in operational and policy matters, ICT is considered in an integrated service delivery manner rather than as an afterthought). The Department of Science, Information Technology, Innovation and the Arts (DSITIA) will lead ICT renewal by monitoring progress against the ICT Renewal Action Plan and, in addition to its policy leadership role, will assist departments with their own renewal activities. By understanding the sector s renewal directions, DSITIA in its central role will: raise awareness to an appropriate governing body for consideration and resolution of issues and risks respect the speed and sequence by which agencies plan to affect change, and provide the appropriate level of support, as agencies clearly have different renewal priorities leverage the expertise of government and industry subject matter experts to maximise synergies and develop innovative solutions support those agencies that may not have the capacity or capability to enable the necessary change or ability to define appropriate benefits for their renewal activities ensure cross-government opportunities result in improved efficiencies, reduced rework and clear benefits help agencies with organisational change challenges (e.g. workforce transformation) improve reporting of the benefits of using ICT in government. Page 7
8 Department of Science, Information Technology, Innovation and the Arts Improved governance As part of the Queensland Government ICT Strategy , a new governance framework was established under the auspices of a CEO-level governance committee, the ICT Directors-General Council. To date, 15 initiatives have benefited from the additional assurance provided by the ICT Directors- General Council, with $546 million worth of investments being critically analysed and supported. The Queensland Government s portfolio, program and project management has been strengthened by tighter alignment with best practice methodologies and implementation of a gated assurance policy to improve the internal governance by government departments and transparency of high impact or high-risk initiatives. Departments developed their ICT-as-a-service strategies with the help of the government s approach to contestability, for example, identifying ways to deliver value for money. The implementation of the ICT-as-aservice strategies will continue for a number of years in line with government decisions to retain in-house or outsource business processes, for example, finance. Greater transparency of significant government initiatives has been achieved through the establishment of a public-facing ICT Dashboard. Page 8
9 ICT Renewal Action Plan Partnering with industry Significant progress has been made to promote innovation and forge stronger partnerships with industry including: a policy to drive a thriving ICT small to medium enterprises (SME) business community in Queensland to develop innovative solutions to government challenges departments contesting ICT services and putting in place key contracts for ICT-as-aservice, for example: five Queensland public hospitals now accessing electronic medical records system as a hosted service the Department of Transport and Main Roads Next Generation Ticketing the Department of Education, Training and Employment Network Service Guarantee the Public Safety Business Agency Human Resources Information System/Payroll an as-a-service module in Government Information Technology Conditions (GITC) Framework to facilitate effective contractual relations between the government and industry an evergreen standing offer arrangement for ICT services, based on the Skills Framework for the Information Age (SFIA), with more than 180 prequalified ICT suppliers on the panel establishing the initial government panel arrangements for priority commodity services ( services and infrastructure-asa-service). Page 9
10 Department of Science, Information Technology, Innovation and the Arts Action plan The initiatives outlined in this ICT Renewal Action Plan contribute to the achievement of the three Queensland Government ICT strategic objectives: effective digital services for our clients effective digital services for government a transformed and capable workforce. The action plan will be updated on a biannual basis so that the work performed by government continues to be applicable and beneficial to Queenslanders. Thirteen renewal initiatives will be progressed as a part of this plan and a number of future initiatives will be considered over the next 12 months: three of the 13 initiatives being progressed are taken from the previously published action plan eight are new initiatives focused on delivering government efficiencies and improved services for Queenslanders two initiatives are investigative work that will help to inform the scope of the next series of initiatives. The plan also incorporates business-as-usual work, such as strengthening industry relationships and the continued improvement in the use and management of ICT. The timing and scheduling of achievements will change in future action plans due to lessons learned from earlier initiatives, changing government priorities and agency renewal needs. Page 10
11 ICT Renewal Action Plan Strategic objective one: effective digital services for our clients This objective is aimed at delivering for our clients: digital services accessible from where and when they see fit an enhanced digital economy giving Queenslanders a competitive edge government data that can be used to drive innovation improved work practices to ensure the integrity, security and value of government information. The journey so far The past year has seen the release of two major strategies in the One-Stop Shop Plan and the GoDigitalQld Queensland Digital Economy Strategy and Action Plan (GoDigitalQld). These major strategies focus on improving the customer experience of digital services. Separate programs have been established to support government departments to deliver these strategies as follows. Page 11
12 Department of Science, Information Technology, Innovation and the Arts One-Stop Shop The government has endorsed the One-Stop Shop Plan This decision supersedes actions from the earlier action plan (numbered 1.02 to 1.06) and new actions will be progressed through the One-Stop Shop Strategy and Implementation Office within DSITIA. The achievements from the One- Stop Shop program by the end of October 2014 include: over 170 new online service interactions via qld.gov.au exceeding the target of 100 by the end of per cent of service information is now online at qld.gov.au delivered on target by the end of 2014 new One-Stop Shop pilot service outlets in the Lockyer Valley and Scenic Rim are on track a Tell us once pilot to allow Queenslanders to change address online a social media pilot for Queenslanders to ask service delivery questions through Facebook and Twitter the development of a One-Stop Shop customer experience strategy, channel strategy and customer service standards. Digital economy strategy The launch of GoDigitalQld brings together the Queensland Government s key digital economy-related initiatives under an overarching framework for driving and coordinating digital economy activity across government and across our vast state. GoDigitalQld refines the Queensland Government s position on the digital economy, which was established in the Queensland Government ICT Strategy and ICT Action Plan. GoDigitalQld complements The Queensland Plan vision to capture future opportunities by encouraging greater uptake by Queenslanders of digital technologies and skills. Other digital economy progress Other achievements include: an SME policy that was developed to maximise business opportunities for Queensland s smaller businesses to engage with government a digital access and skills program for seniors improvements to the way government commercialises intellectual property an agreement with the Chamber of Commerce and Industry Queensland to provide an independent single point of vendor accreditation. Page 12
13 ICT Renewal Action Plan Information management and security, open data and digital archiving A central open data portal, accessible from data.qld.gov.au, helped to provide greater transparency of the government activities and data, including grants recipients. Open data strategies were released by departments and statutory authorities. An information sharing pilot was completed to better understand the challenges around information exchange between agencies. The government information architecture was revised and an information quality framework was produced to focus on business-led information-sharing activities, and help agencies manage their information in a consistent way. Enterprise social network usage guides, policies and plans were developed to support cultural change, innovation and information sharing by using social media to encourage broader interaction. An Information Management Blueprint and Open Data Blueprint were produced. A Tactical Cyber Security Plan is being implemented across all agencies to document the threat and risk to major systems, identify network vulnerabilities and remediation plans, and provide improved monitoring and incident responses. A mapping document was prepared to assist agencies with the assessment of external services against Information Security IS18 and the ISO controls. In preparation for the Group of Twenty (G20) Leaders Summit, many departments undertook a range of activities to step up security, including raising staff awareness. Page 13
14 Department of Science, Information Technology, Innovation and the Arts Where we re heading GoDigitalQld sets six clear strategic objectives to put us on the path to realise our vision for Queensland to be Australia s most digitally interactive state and recognised globally as a digital innovation hub. These strategic objectives are: economic growth, powered by digital innovation digital-first delivery of better government services full community and business participation in the digital economy through collaboration creating the conditions in which Queensland businesses can innovate and thrive in the digital economy attracting, growing and retaining talent in Queensland s digital sector and research institutions attracting investment and global partnerships to grow our digital economy. The One-Stop Shop Plan will meet customer demand through greater online service delivery while reducing costs for the majority of simple transactions. It will make it easier for customers to access services while improving customer service across all government service channels. In this current period, the Queensland Government will: establish how ICT will enable the government s broader reform agenda develop an understanding of how government information can be shared in innovative ways for the benefit of Queenslanders continue to improve the way information security is managed continue to make information more easily accessible, visible and available for re-use by the public through the Queensland Government open data portal. Page 14
15 ICT Renewal Action Plan ACTION and description Outcome Lead agency Initiative objective: To ensure government optimises the use of ICT enabling better outcomes for clients and citizens. [A.01] Develop agency customer-first digitally enabled strategies Each agency to develop a customer perspective that shows ICT s contribution to its service delivery vision and improved operations, e.g. where it can enable better ways of working with customers. Work with industry to consider the various ways industry and/or technological advances can be used. Maintain clear linkages between departmental change initiatives and plans. Dependencies: Departmental strategies are well understood. Better contribution of ICT to government transformational change. Initiative objective: To understand how future technologies can transform government service delivery. [A.02] Develop an emerging technologies roadmap that underpins business transformation Outline transformational changes that can be enabled by emerging technologies. Provide examples showing how government will interact with its clients and manage its services in the future. Dependencies: Categorisation of government lines in business. Greater use of emerging technologies that improves customer services. All agencies DSITIA, supported by all agencies Initiative objective: To deliver a refreshed Queensland Government ICT Strategy aligned to The Queensland Plan and other government priorities. [A.03] Update the Queensland Government ICT Strategy Produce a refreshed Queensland Government ICT Strategy. Dependencies: Nil A clear vision that shows how ICT and information management enables the business of government. DSITIA Initiative objective: To better manage government s information by improving decision-making, providing innovative client services and exploiting the government s knowledge. [A.04] Overcome the barriers to information sharing Gather and share lessons learned, risks and issues from recent information-sharing experiences, e.g. previous pilots. Work with agencies to address the barriers to information sharing across traditional boundaries. Results that help shape the objectives and scope of future initiatives. DSITIA Dependencies: Progress made by agencies considering the findings from the Police and Community Safety Review and Queensland Child Protection Commission of Inquiry. Note: Dependencies are defined as any activity that must be completed before progress can be made on an action. A dependency could be an earlier action or another activity that has or will happen in government that an action relies on being completed first. Page 15
16 Department of Science, Information Technology, Innovation and the Arts ACTION and description Outcome Lead agency Initiative objective: To manage government s security risks by limiting adverse impacts to service delivery and the government s operations. [A.05] Review security standards (reference past action 5.04) Adopt a standards-based information security management framework and acceptance of recognised industry standards. Implement the recommendations of the information security governance review. Gather and share lessons learned, risks and issues from cyber security activities. Greater capacity for government to acquire services assessed against established and recognised security standards. Improved governance of information security and risk. Progress made on 5.04 and next steps: A review of existing IS18 standard and related security guidance was undertaken. Queensland Government Chief Information Office (QGCIO) is contributing to the development of a new protective security policy framework with the Public Safety Business Agency. A Tactical Cyber Security Plan has been produced and is being implemented, resulting in improved security and risk-based decision-making. Queensland Audit Office (QAO) and QGCIO have been working collaboratively on information security issues, while acknowledging QAO s independence and legislative constraints. The Information Security Program deliverables have strengthened information security and privacy for government-held information. The Protective Security Policy Framework, covering security aspects such as physical, information and personnel, is being finalised. Dependencies: Cabinet approval of the new policy framework. DSITIA Initiative objective: To safeguard information by improving work practices and providing an easy-to-use data classification mechanism. [A.06] Develop and implement security classification tool Develop an information security classification tool suitable for information and data classification. Implement the tool and associated work practices to enable the Department of Housing and Public Works to identify personal and other confidential information and how it will be safeguarded. Assess how the tool can be leveraged across government. Improved understanding of the management of privacy concerns. Department 0f Housing and Public Works Dependencies: Nil Note: Dependencies are defined as any activity that must be completed before progress can be made on an action. A dependency could be an earlier action or another activity that has or will happen in government that an action relies on being completed first. Page 16
17 ICT Renewal Action Plan Strategic objective two: effective digital services for our government This objective is about achieving the best value for Queenslanders from government s sourcing arrangements and from the way government manages and uses its ICT. Business solutions will be innovative, and will enable an effective way of working. The journey so far Improving the use and management of ICT applications The risk to government business operations from aging ICT systems has been subjected to increased scrutiny, resulting in successful efforts to stabilise systems through the implementation of mitigation plans. Plans to replace systems were developed by agencies. A process was developed and is being used by agencies to regularly assess and report on at-risk ICT systems to the ICT Directors-General Council. Tools have been developed to help departments preserve Queensland s archival heritage. Page 17
18 Department of Science, Information Technology, Innovation and the Arts Transitioning to ICT-as-a-service To assess and optimise the business benefits of the adoption of ICT-as-a-service and to consider ICT contestability, each department produced an ICT-as-a-service roadmap. Transitioning to ICT-as-a-service has been made easier through the introduction of policies, guidelines and strategies, common commercial terms and conditions, access to common service panels and the treatment of legislative privacy issues. Examples include: panel arrangements for Electronic Communications and Collaboration, Infrastructure-as-a-service and Government Wireless Network-as-a-service refined GITC to support the move to as-a-service 1 William Street State ICT Architecture Blueprint an ICT contestability framework and practitioner s guide. For low-risk procurement up to $1 million, agencies now have the option to use a simple contract framework, which will reduce the time and cost of contract negotiation. This whole-of-government standardised framework is also used for other goods and services. A whole-of-government sourcing arrangement, the ICT Services Panel, has been established. The panel uses contracts that are focused on outcomes rather than detailed specifications, which allows industry to leverage innovative solutions to the proposed problems. The Queensland Government Cloud Computing Strategy and Cloud Computing Implementation Model were released. The innovation portal is currently being piloted and provides a means by which government can quickly elicit good ideas and put them into practice. Agencies are using tools to better understand their costs of delivering ICT. Training and awareness was provided to chief information officers and staff on: cyber security assurance and investment review framework contestability framework ICT-as-a-service procurement GITC Framework Module 10. Where we re heading In this current period government will: continue to manage ICT assets to provide a high level of service to customers continue to move from owning assets to being a manager of services continue to refine departmental road maps that will contribute to a sector-wide procurement plan create conditions that will enable service providers to easily contract government business explore the benefits of adopting cloud brokerage services. Page 18
19 ICT Renewal Action Plan ACTION and description Outcome Lead agency Initiative objective: To reduce the cost of doing business with government by simplifying the contractual framework and associated processes. [B.01] Review GITC (reference past action 7.07) Review the existing GITC Framework, associated policy and management frameworks to reflect the future sourcing needs of the Queensland Government. Progress made on 7.07 and next steps: Work has commenced to review the existing GITC Framework. Dependencies: Link with Q-contracts. Reduced red tape contributing to sector-wide and industry benefits. DSITIA Initiative objective: To take full advantage of existing value-for-money procurement arrangements permitting the reinvestment of scarce government funds. [B.02] Optimise whole-of-government procurement Establish a mechanism that encourages agency adoption of existing whole-of-government panels and procurement arrangements. Establish the priorities for future procurement arrangements or panels. Undertake early market engagement to investigate external cloud broker models (referenced in the Cloud Computing Implementation Model, recommendation 10). Help agencies to understand and achieve a contestable outcome with respect to as-a-service business environments. Implement the government ICT procurement reforms. Review and update relevant procurement policies, including an accreditation guideline (referenced in the Cloud Computing Implementation Model, recommendation 13). Increased adoption of existing procurement arrangements delivering effectiveness across government. Simplified arrangements for government ICT procurement. DSITIA Dependencies: Work performed in partnership with the Procurement Transformation Program, Department of Housing and Public Works. Up-to-date departmental ICT-as-a-service road maps and/or departmental significant procurement plans. Note: Dependencies are defined as any activity that must be completed before progress can be made on an action. A dependency could be an earlier action or another activity that has or will happen in government that an action relies on being completed first. Page 19
20 Department of Science, Information Technology, Innovation and the Arts ACTION and description Outcome Lead agency Initiative objective: To leverage new technologies that will bring efficiencies to government and develop private sector capability that can be exploited by Queensland s four-pillar economy. [B.03] Establish 1 William Street ICT Undertake procurement process that leads to the appointment of an ICT-as-a-service partner(s) by June Finalise proof of concept. Establish a number of different panels/service capabilities. Pilot new services, which if successful, will inform broader government use, e.g. pilot federated government identity (referenced in the Cloud Computing Implementation Model, recommendation 8). Increased adoption of new capability services that deliver improved efficiencies and work practices for core agency tenants. Dependencies: Integration required between agencies ICT environment and 1 William Street services. Cultural readiness of staff occupying 1 William Street. Agency systems able to leverage modern collaborative capabilities available in 1 William Street. DSITIA Initiative objective: To ensure that ICT does not become an impediment to future departmental service delivery reform. [B.04] Overcome the barriers to transitioning to ICT-as-a-service Gather and share lessons learned, risks and issues from recent experiences in adopting as-a-service business environment. Work with agencies to address the barriers to adopting contemporary business solutions. Work with agencies to refine departmental as-a-service road maps. Identify synergies to be leveraged across government. Results that help shape the objectives and scope of future initiatives. DSITIA Dependencies: Understanding the impact of transitioning to an ICT-as-a-service environment on workforce transformational activities. The availability of departmental strategies involving the transition of business processes to as-a-service. Chief finance officers taking a multi-view approach to assessing budget requests for ICT initiatives (e.g. agility and innovation in the business). Note: Dependencies are defined as any activity that must be completed before progress can be made on an action. A dependency could be an earlier action or another activity that has or will happen in government that an action relies on being completed first. Page 20
21 ICT Renewal Action Plan ACTION and description Outcome Lead agency Initiative objective: To partner with industry to fast-track innovative service delivery solutions, and enable agencyto-agency collaboration. [B.05] Progress the innovation portal pilot (reference past actions 9.02 and 9.03) Develop and promote a better approach to resolving government s operational problems. Enable agencies and industry to securely collaborate on innovative solutions. Facilitate engagement of the private sector in developing prototypes to test ideas in reality and measure benefits. Increased opportunities to securely collaborate on innovative ideas between agencies and with industry. Progress made on 9.02 and 9.03 and next steps: Innovation portal is being piloted to establish its potential benefits to the ICT industry and government. The launch of the innovation portal includes a plan to raise the awareness of innovation via innovation champions in government departments. Dependencies: Active participation by interested parties (industry and agencies). DSITIA Note: Dependencies are defined as any activity that must be completed before progress can be made on an action. A dependency could be an earlier action or another activity that has or will happen in government that an action relies on being completed first. Page 21
22 Department of Science, Information Technology, Innovation and the Arts Strategic objective three: a transformed and capable workforce This objective ensures the government has the right skills in the right jobs with the necessary governance to drive the reform agenda. The journey so far All departments developed ICT workforce transformation plans to address how staffing would need to change to reflect the government s move to an ICTas-a-service approach. The processes to enable the 2015 intake of graduates through the Queensland Government IT Graduate Program have been completed. Employee of the month Page 22
23 ICT Renewal Action Plan SFIA version 5 was reviewed to reflect the government s move to an as-a-service environment. The Queensland Government Procurement Capability Framework has been communicated across government. The Queensland Government ICT Workforce Transformational Leadership Competency Framework was developed. The implementation has begun to ensure the future government workforce can maximise the benefits through improved service delivery to Queenslanders. A new governance framework was established under the ICT Directors-General Council. This framework minimises risk and maximises the value to Queensland of ICT-enabled investments. A Program and Project Assurance Policy was finalised supported by an assurance framework that adopts a gateway review process. Agencies are reviewing their significant initiatives to gain assurance that investments are being managed effectively and will remain on track to deliver the expected benefits and achieve the desired outcomes. Portfolio, program and project methodologies were updated to fully align with best practice sourced as-a-service from a company called Axelos a globally recognised leader in this field. An ICT Dashboard was released that shows significant ICT-enabled initiatives from across the Queensland Government and their status. Where we re heading In this current period, government will: continue to implement workforce transformational plans. Management and staff will be focused on high-value business activities, supporting their departmental vision for change, and recognising the appropriate knowledge and skills to fulfil their roles ensure ICT investment will continue to deliver value to the business. Page 23
24 Department of Science, Information Technology, Innovation and the Arts ACTION and description Outcome Lead agency Initiative objective: To establish the workforce (within ICT and complementary disciplines) needed to support the Queensland Government s vision for the public service. [C.01] Transform workforce skills and capability Review existing departmental ICT workforce transformation plans in line with departmental strategies and business reform program to determine priority areas. Establish ways to address gaps in future workforce priority areas. Pilot ways for ICT to build better relationships with the business to align ICT renewal and business reform. For example: educate and build awareness among departmental executives of the opportunities ICT provides to enable business reform develop chief information officers and ICT executives with the necessary business knowledge and acumen to support departmental renewal goals through the introduction of innovative ways ICT can be used to modernise the business. Dependencies: Departmental strategies are well understood. A workforce that continues to support the government s needs. All agencies Initiative objective: To effectively track and report benefits ensuring business improvements can be measured. [C.02] Enhance benefits management capability Review the current state of benefits management across agencies, including renewal initiatives enabled by ICT in the context of their broader departmental renewal agendas. Determine how capability in benefits management across the sector can be enhanced. Develop and implement a method for defining, tracking and reporting evidence of agencies contribution to whole-of-government benefits. Evidence of progress on the renewal agenda. All agencies Dependencies: Departmental strategies are well understood. Note: Dependencies are defined as any activity that must be completed before progress can be made on an action. A dependency could be an earlier action or another activity that has or will happen in government that an action relies on being completed first. Page 24
25 ICT Renewal Action Plan Future outlook The ICT Renewal Action Plan will be reviewed regularly to: assess progress ensure continued relevance of the initiatives ensure alignment with emerging strategies and directions, such as The Queensland Plan and the updated ICT Strategy. Each refresh of the plan will reflect the prioritised initiatives for the period. The following table outlines the proposed future initiatives to be considered over the next 12 months. The ongoing approach taken by DSITIA to refresh the ICT Renewal Action Plan will rely on continued collaboration with agencies and industry. DSITIA will: use a portfolio management approach to identify, prioritise and scope new initiatives support agencies with opportunities or initiatives that have the potential to deliver whole-of-government benefits identify synergies and share information with agencies and the ICT industry in areas including the results from proof of concepts, feasibility studies, trials and prototyping. Page 25
26 Department of Science, Information Technology, Innovation and the Arts Initiative name Information and knowledge management Administrative challenges Operationalise ICT-as-a-service contracts Government roadmap Cloud brokerage Streamline business with government Federated government identity Business security risk One government, one network Business process renewal underpinned by rationalised and consolidated systems Initiative objective Improve information management practices to support the transition to as-a-service business environments. Understand legislative and legal matters that impact information sharing and as-a-service business environments. Resolve matters identified from the previous lessons learned initiative that may impact transitioning to as-aservice. Manage the transition to ICT services in a coherent and cost-effective way. Establish market maturity around the implementation of cloud technologies in Queensland. Improve the way ICT industry contracts with government by doing things smarter, quicker and easier. Implement a federated government identity model to support government business activities. Improve the management of government s business exposure to security issues. Identify how implementing a one-government network will contribute to the Queensland Government s vision of delivering smarter outcomes that are responsive to the needs of Queenslanders. Deliver efficient services that Queenslanders need by improving processes and consolidating systems. Page 26
27 ICT Renewal Action Plan URL references Queensland Government ICT Management Framework Small to Medium Enterprise Participation Scheme ICT Dashboard One-Stop Shop Plan GoDigitalQld Queensland Digital Economy Strategy and Action Plan Queensland Government data portal Police and Community Safety Review Queensland Child Protection Commission of Inquiry 1 William Street Blueprint Queensland Government Cloud Computing Page 27
28
Cloud Computing Strategy. an addendum to the. Queensland Government. ICT Strategy 2013 17. Queensland Government
Department of Science, Information Technology, Innovation and the Arts Queensland Government Cloud Computing Strategy an addendum to the Queensland Government ICT Strategy 2013 17 Supporting Queensland
More informationTable of contents. Minister s foreword... 3. Executive summary... 4. Section A: Accountability in Queensland Government ICT... 8
Queensland Government ICT strategy 2013 17 action plan Table of contents Minister s foreword.......................................... 3 Executive summary.......................................... 4 Section
More informationAustralian Government Cloud Computing Policy
Australian Government Cloud Computing Policy Maximising the Value of Cloud VERSION 2.0 MAY 2013 AGIMO is part of the Department of Finance and Deregulation Contents Foreword 3 Introduction 4 Australian
More informationAustralian Government Cloud Computing Policy
Australian Government Cloud Computing Policy Maximising the Value of Cloud VERSION 2.1 JULY 2013 AGIMO is part of the Department of Finance and Deregulation Contents Foreword 3 Introduction 4 Policy 5
More informationReport to Parliament No. 4 for 2011 Information systems governance and security. Financial and Assurance audit. Enhancing public sector accountability
Financial and Assurance audit Report to Parliament No. 4 for 2011 Information systems governance and security ISSN 1834-1128 Enhancing public sector accountability RTP No. 4 cover.indd 1 15/06/2011 3:19:31
More informationInvestment Domains Guideline
Investment Domains Guideline Version: 1.0 Date: 2 September 2014 Version Control History This document was approved by: Name: Position: Unit: Date: Author: PCMR Date: 2 September 2014 Page 2 CONTENTS 1.
More informationConnect Renfrewshire
How the council will use its information and technology assets to achieve successful change Contents Strategy Context 2 Digital Delivery and Citizen Engagement 4 Operational Excellence and Transformation
More informationGateway review guidebook. for project owners and review teams
Gateway review guidebook for project owners and review teams The State of Queensland (Queensland Treasury and Trade) 2013. First published by the Queensland Government, Department of Infrastructure and
More informationInformation Communication Technology
Information Communication Technology Strategic Plan 2011 15 BTS11/00102 Commonwealth of Australia 2011 This work is copyright. You may download, display, print and reproduce this material in unaltered
More informationDiscussion paper: Born digital, stay digital
Keeping records together Discussion paper: Born digital, stay digital Queensland State Archives Consultation release November 2014 Department of Science, Information Technology, Innovation and the Arts
More informationInformation Technology Strategic Plan
Information Technology Strategic Plan Delivers solutions that are planned, anticipate the future and valued by customers Introduction Our Information Technology Strategy supports the Corporate Plan by
More informationConfident in our Future, Risk Management Policy Statement and Strategy
Confident in our Future, Risk Management Policy Statement and Strategy Risk Management Policy Statement Introduction Risk management aims to maximise opportunities and minimise exposure to ensure the residents
More informationDigital Continuity Plan
Digital Continuity Plan Ensuring that your business information remains accessible and usable for as long as it is needed Accessible and usable information Digital continuity Digital continuity is an approach
More informationStrategic Plan 2013 17
Department of Education, Training and Employment Department of Education, Training and Employment Strategic Plan 2013 17 Engaging minds. Empowering futures. 1300046 Department of Education, Training and
More informationShared Services in NSW Are we going fast enough?
Shared in NSW Are we going fast enough? 0 29 March 2012 hosted by About this presentation This presentation was developed for the Institute of Public Administration Australia (IPAA) Special Interest Group
More informationManaging ICT contracts in central government. An update
Managing ICT contracts in central government An update Prepared by Audit Scotland June 2015 Auditor General for Scotland The Auditor General s role is to: appoint auditors to Scotland s central government
More informationJOB PROFILE. For more detailed information about Internal Affairs, go to our website: www.dia.govt.nz.
JOB PROFILE Job Title: Enterprise Architect Business Unit: Chief Architect Business Group: Government Technology Services Branch: Reporting to: Chief Architect Location: Wellington Grade: 22 Date last
More informationContract management: renewal and transition. Report to Parliament 10 : 2013 14
Contract management: renewal and transition Report to Parliament 10 : 2013 14 Queensland Audit Office Location Level 14, 53 Albert Street, Brisbane Qld 4000 PO Box 15396, City East Qld 4002 Telephone (07)
More informationGuide to the National Safety and Quality Health Service Standards for health service organisation boards
Guide to the National Safety and Quality Health Service Standards for health service organisation boards April 2015 ISBN Print: 978-1-925224-10-8 Electronic: 978-1-925224-11-5 Suggested citation: Australian
More information2015 19 Strategic Plan
2015 19 Strategic Plan humanservices.gov.au The strategic plan outlines our vision, mission, strategic themes and strategic priorities. 2 Strategic Plan 2015 19 Table of Contents Message from the Secretary
More informationEstablishment of the Entrepreneurs Infrastructure Programme
Fall 08 Establishment of the Entrepreneurs Infrastructure Programme Discussion Paper www.industry.gov.au 1. Introduction 1.1 Purpose In line with the Government s vision to enable growth and productivity
More informationGreat skills. Real opportunities.
Department of Education, Training and Employment 130107 Photography: Tony Phillips Great skills. Real opportunities. The Queensland Government reform action plan for further education and training Foreword
More informationProcurement Solutions. Business Plan 2013 18
Procurement Solutions Business Plan 2013 18 CONTENTS Vision 1 We will 1 Procurement Solutions Business Values 2 Probity 2 Innovation 2 Transparency 2 Flexibility 2 Equity 2 Professionalism 2 Our Strategic
More informationProcurement Strategy 2013-2017 Delivering Social Value for our Community
Procurement Strategy 2013-2017 Delivering Social Value for our Community Making Bath & North East Somerset an even better place to live, work and visit 1 Picture courtesy of Bath & News Media Group Our
More informationNSW Government ICT Benefits Realisation and Project Management Guidance
NSW Government ICT Benefits Realisation and Project Management Guidance November 2014 CONTENTS 1. Introduction 1 2. Document purpose 1 3. Benefits realisation 1 4. Project management 4 5. Document control
More informationARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION.
ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Architecture Services...4 2.1 Enterprise Architecture Services...5 2.2 Solution Architecture Services...6 2.3 Service
More informationThe Cadence Partnership Service Definition
The Cadence Partnership Service Definition About Cadence The Cadence Partnership is an independent management consultancy, specialising in working with a wide range of organisations, solving complex issues
More informationINTEGRATED PLANNING AND REPORTING
Government of Western Australia Department of Local Government INTEGRATED PLANNING AND REPORTING Framework and Guidelines Integrated Planning and Reporting Framework and Guidelines p1. Contents Foreword
More informationDelivering Government Services through the Cloud. Ian Osborne, Intellect Director Cloud & Government IT ICT KTN
Delivering Government Services through the Cloud Ian Osborne, Intellect Director Cloud & Government IT ICT KTN Where are we heading? Old World Static Silo Physical Manual Application New World Dynamic
More informationInformation Management & Technology (IM&T) Strategic Plan 2013-2016
Information Management & Technology (IM&T) Strategic Plan 2013-2016 DSTO: Science and Technology for Safeguarding Australia Introduction This document sets out a four-year strategy for information management
More informationInformation and Knowledge Strategic Plan 2011 2015. Powering ebusiness transformation
Information and Knowledge Strategic Plan 2011 2015 Powering ebusiness transformation Information and Knowledge Strategic Plan 2011 2015 Through its Strategic Plan 2011 to 2015, the Department of Education
More informationInformatics: The future. An organisational summary
Informatics: The future An organisational summary DH INFORMATION READER BOX Policy HR/Workforce Management Planning/Performance Clinical Document Purpose Commissioner Development Provider Development Improvement
More informationProject Assessment Framework Establish service capability
Project Assessment Framework Establish service capability July 2015 Component of the Project Assessment Framework (PAF) This document forms part of the Project Assessment Framework, as outlined below.
More informationaugust09 tpp 09-05 Internal Audit and Risk Management Policy for the NSW Public Sector OFFICE OF FINANCIAL MANAGEMENT Policy & Guidelines Paper
august09 09-05 Internal Audit and Risk Management Policy for the NSW Public Sector OFFICE OF FINANCIAL MANAGEMENT Policy & Guidelines Paper Preface Corporate governance - which refers broadly to the processes
More informationBUILDING A HIGH PERFORMING SYSTEM. A business improvement plan for the Department for Education and Child Development
BUILDING A HIGH PERFORMING SYSTEM A business improvement plan for the Department for Education and Child Development BUILDING A HIGH PERFORMING SYSTEM 1 Contents Executive summary 3 Increasing local decision-making
More informationTasmanian Cloud & Government use of public cloud services
Tasmanian Cloud - Networking Tasmania Pre- Tender Consultation Tasmanian Cloud & Government use of public cloud services Scoping and implementation discussion paper Department of Premier and Cabinet Office
More informationDigital Britain One: Shared infrastructure and services for government online
REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 1589 SESSION 2010 2012 9 DECEMBER 2011 Cross government Digital Britain One: Shared infrastructure and services for government online 4 Key facts Digital
More informationDepartment of Science, Information Technology, Innovation and the Arts
Department of Science, Information Technology, Innovation and the Arts The Queensland Government is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse
More informationNational Cyber Security Policy -2013
National Cyber Security Policy -2013 Preamble 1. Cyberspace 1 is a complex environment consisting of interactions between people, software and services, supported by worldwide distribution of information
More informationManagement of Business Support Service Contracts
The Auditor-General Audit Report No.37 2004 05 Business Support Process Audit Management of Business Support Service Contracts Australian National Audit Office Commonwealth of Australia 2005 ISSN 1036
More informationCorporate Governance Framework June 2015
Corporate Governance Framework June 2015 This publication has been compiled by Don Clunes of the Office of the Director-General, Department of Energy and Water Supply. State of Queensland, 2015. The Queensland
More informationLogan City Council. Strategic Planning and Performance Management Framework
Logan City Council Strategic Planning and Performance Management Framework 1 Table of contents 1. Overview 3 a) Purpose 3 b) Key Features 3 2. Context 4 a) National Framework for Sustainability 4 b) Elements
More informationRisk Management Framework
Risk Management Framework THIS PAGE INTENTIONALLY LEFT BLANK Foreword The South Australian Government Risk Management Policy Statement 2009 advocates that consistent and systematic application of risk
More informationDORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Performance, Risk and Business Continuity Management Policy
Not Protectively Marked Item 6 Appendix B DORSET & WILTSHIRE FIRE AND RESCUE AUTHORITY Management Policy The Dorset & Wiltshire Fire and Rescue Authority () is the combined fire and rescue authority for
More informationthe Defence Leadership framework
the Defence Leadership framework Growing Leaders at all Levels Professionalism Loyalty Integrity Courage Innovation Teamwork Foreword One of the founding elements of Building Force 2030, as outlined in
More informationCloud Computing in the Victorian Public Sector
Cloud Computing in the Victorian Public Sector AIIA response July 2015 39 Torrens St Braddon ACT 2612 Australia T 61 2 6281 9400 E info@aiia.com.au W www.aiia.comau Page 1 of 9 17 July 2015 Contents 1.
More informationInformation Services Strategy 2011-2013
Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at
More informationOperations. Group Standard. Business Operations process forms the core of all our business activities
Standard Operations Business Operations process forms the core of all our business activities SMS-GS-O1 Operations December 2014 v1.1 Serco Public Document Details Document Details erence SMS GS-O1: Operations
More informationMANAGING DIGITAL CONTINUITY
MANAGING DIGITAL CONTINUITY Project Name Digital Continuity Project DRAFT FOR CONSULTATION Date: November 2009 Page 1 of 56 Contents Introduction... 4 What is this Guidance about?... 4 Who is this guidance
More informationMemorandum to the Public Administration Select Committee
Memorandum to the Public Administration Select Committee Government Response to the Public Administration Select Committee s report: Government and IT a recipe for rip-offs : time for a new approach: Further
More informationBusiness Plan 2012/13
Business Plan 2012/13 Contents Introduction 3 About the NFA..4 Priorities for 2012/13 4 Resources.6 Reporting Arrangements.6 Objective 1 7 To raise the profile and awareness of fraud among individuals,
More informationPartners in Technology Briefing
Partners in Technology Briefing Department of State Development, Infrastructure and Planning Department of Local Government, Community Recovery and Resilience (DSDIP and DLGCRR) Mark Cushing A/Chief Information
More informationThe National Commission of Audit
CA Technologies submission to The National Commission of Audit November, 2013 Kristen Bresch CA Technologies Executive Summary CA Technologies is pleased to present the National Commission of Audit the
More informationNational Contact Management Strategy
National Contact Management Strategy 2012 NCMS 2012 NOT PROTECTIVELY MARKED 4 National Contact Management Strategy (NCMS) This document has been produced by the Association of Chief Police Officers (ACPO)
More informationCloud Computing Implementation Model. Queensland Government. Supporting Queensland Government ICT reform CLASSIFICATION: PUBLIC
Department of Science, Information Technology, Innovation and the Arts Queensland Government Cloud Computing Implementation Model Supporting Queensland Government ICT reform CLASSIFICATION: PUBLIC Great
More informationNSW Government Digital Information Security Policy
NSW Government Digital Information Security Policy Version: 2.0 Date: April 2015 CONTENTS PART 1 PRELIMINARY... 3 1.1 Scope... 3 1.2 Application... 3 1.3 Objectives... 3 PART 2 POLICY STATEMENT... 4 Core
More informationabcdef NISRA CORPORATE PLAN 2012-2015
abcdef NISRA CORPORATE PLAN 2012-2015 Contents CONTENTS... 2 INTRODUCTION... 3 THE ORGANISATION... 4 V VISION,, A AIMS,, FUNCTION AND PRINCIPLES OF PURPOSE... 6 NISRA S S STRATEGIC THEMES AND MILESTONES
More informationCorporate Governance Framework
Corporate Governance Framework Introduction Transport and Main Roads is managed in an accountable and responsible way through effective corporate governance which is defined as how the department manages
More informationUniversal access to early childhood education Overview
Universal access to early childhood education Overview 1. Background The Council of Australian Government s National Partnership Agreement on Early Childhood Education was signed in November 2008, with
More informationParliamentary. Inquiry into Public Sector Contract Extensions
Parliamentary Inquiry into Public Sector Contract Extensions Report No. 57 Finance and Administration Committee December 2014 Inquiry into Public Sector Contract Extensions Report No. 57 Finance and Administration
More informationNetwork Rail Infrastructure Projects Joint Relationship Management Plan
Network Rail Infrastructure Projects Joint Relationship Management Plan Project Title Project Number [ ] [ ] Revision: Date: Description: Author [ ] Approved on behalf of Network Rail Approved on behalf
More informationAUSTRALIAN GOVERNMENT INFORMATION MANAGEMENT OFFICE CYBER SECURITY CAPABILITY FRAMEWORK & MAPPING OF ISM ROLES
AUSTRALIAN GOVERNMENT INFORMATION MANAGEMENT OFFICE CYBER SECURITY CAPABILITY FRAMEWORK & MAPPING OF ISM ROLES Final Report Prepared by Dr Janet Tweedie & Dr Julie West June 2010 Produced for AGIMO by
More informationService Management and ICT Monitoring and Reporting Advisory and Implementation Services
Service Management and ICT Monitoring and Reporting Advisory and Implementation Services G-Cloud Service 1 1. An overview of the G-Cloud Service Arcus can assist you with a review and advice on the effectiveness
More informationInformation Management: A common approach
Information Management: A common approach July 2013 Document Control Document history Date Version No. Description Author July 2013 1.0 Final Department of Finance and Services October 2013 1.1 Updated
More informationCorporate Procurement Strategy 2014-2017
Strategy 2014-2017 Strategy 2014-2017 Introduction The Brighton & Hove community is distinctive for its strong international flavour and vibrant diversity of cultures. The make-up of the local population,
More informationCambridge University Library. Working together: a strategic framework 2010 2013
1 Cambridge University Library Working together: a strategic framework 2010 2013 2 W o r k i n g to g e t h e r : a s t r at e g i c f r a m e w o r k 2010 2013 Vision Cambridge University Library will
More informationRegistered nurse professional practice in Queensland. Guidance for practitioners, employers and consumers
Registered nurse professional practice in Queensland Guidance for practitioners, employers and consumers December 2013 Registered nurse professional practice in Queensland Published by the State of Queensland
More informationInformation, Communications and Technology Strategy. Purpose 2. Strategic Aims 2. Introduction 2. ICT Vision for 2015-2020 3. Key themes and aims: 4
Brigade Order Operations Brigade Order Administration 16 Part Part 1 Section Title Information, Communications and Technology Strategy Contents No. Purpose 2 Strategic Aims 2 Introduction 2 ICT Vision
More informationNSW Government Digital Information Security Policy
NSW Government Digital Information Security Policy Version: 1.0 Date: November 2012 CONTENTS PART 1 PRELIMINARY... 3 1.1 Scope... 3 1.2 Application... 3 1.3 Objectives... 3 PART 2 CORE REQUIREMENTS...
More informationCompliance Review Department of Education, Training and Employment
Compliance Review Department of Education, Training and Employment Review of Department of Education, Training and Employment compliance with the Right to Information Act 2009 (Qld) and the Information
More informationPOSITION INFORMATION DOCUMENT
POSITION INFORMATION DOCUMENT Position Title: Senior Manager, ICT Contracts Classification Code: ASO8 Division: ICT Services Directorate: ICT Contracts & Performance Management Type of Appointment: Branch:
More informationRole Description Enterprise Architect and Solutions Delivery Manager
Role Description Enterprise Architect and Solutions Delivery Manager Cluster Agency Division Location Classification/Grade/Band Kind of Employment NSW Health Cancer Institute NSW Information Technology
More informationOffice of the Chief Information Officer
Office of the Chief Information Officer Business Plan: 2012 2015 Department / Ministère: Executive Council Date: November 15, 2012 1 P a g e This Page Left Intentionally Blank 2 P a g e Contents The Business
More informationBig Data Strategy Issues Paper
Big Data Strategy Issues Paper MARCH 2013 Contents 1. Introduction 3 1.1 Where are we now? 3 1.2 Why a big data strategy? 4 2. Opportunities for Australian Government agencies 5 2.1 What the future looks
More informationContract and Vendor Management Specialist Position Description
Contract and Vendor Management Specialist Position About the employer Who is the National Heavy Vehicle Regulator? From January 2013, the new National Heavy Vehicle Regulator (NHVR) commenced operations
More informationEnhance State IT Contract Expertise
Enhance State IT Contract Expertise Chris Estes State Chief Information Officer Office of Information Technology Services March 2015 1 P a g e Table of Contents 1. Legislative Request... 3 2. Introduction...
More informationSTILL WANT TO KNOW MORE...? Getting the most out of our knowledge and information
STILL WANT TO KNOW MORE...? Getting the most out of our knowledge and information Contents Foreword...3 Why an information management strategy?...4 I know what information we ve got and where it s stored...8
More informationInformation and Communications Technology Strategy 2014-2017
Contents 1 Background ICT in Geoscience Australia... 2 1.1 Introduction... 2 1.2 Purpose... 2 1.3 Geoscience Australia and the Role of ICT... 2 1.4 Stakeholders... 4 2 Strategic drivers, vision and principles...
More informationData for the Public Good. The Government Statistical Service Data Strategy
Data for the Public Good The Government Statistical Service Data Strategy November 2013 1 Foreword by the National Statistician When I launched Building the Community - The Strategy for the Government
More informationProgram 7 Customer Focus. Council will be a customer focused organisation that is "Dedicated to Customers: Everyone. Everywhere.
Customer Focus Program Goal Council will be a customer focused organisation that is "Dedicated to Customers: Everyone. Everywhere. Every time" Program Description As an enabling program, Customer Focus
More informationUNSOLICITED PROPOSALS
UNSOLICITED PROPOSALS GUIDE FOR SUBMISSION AND ASSESSMENT January 2012 CONTENTS 1 PREMIER S STATEMENT 3 2 INTRODUCTION 3 3 GUIDING PRINCIPLES 5 3.1 OPTIMISE OUTCOMES 5 3.2 ASSESSMENT CRITERIA 5 3.3 PROBITY
More informationC o r p o r at e p l a n. adding value to public sector performance and accountability
Departm 2007 10 C o r p o r at e p l a n adding value to public sector performance and accountability Commonwealth of Australia 2007 ISBN 0 642 80955 0 This work is copyright. Apart from any use permitted
More informationLocation. Branch/Work Unit Ad closing date Contact / Telephone
Role Description Position Details Title Chief Executive Officer / CIO ehealth Queensland Location Brisbane, CBD Status Executive contract Classification HES 4 Division Leader profile Job Ad Reference Department
More informationHow To Manage Performance
A guide for executive managers Organisational performance management is your approach working? Contents The performance environment 3 Purpose of these guides 4 Executive Managers - you play a critical
More informationNSW Data & Information Custodianship Policy. June 2013 v1.0
NSW Data & Information Custodianship Policy June 2013 v1.0 CONTENTS 1. PURPOSE... 4 2. INTRODUCTION... 4 2.1 Information Management Framework... 4 2.2 Data and information custodianship... 4 2.3 Terms...
More informationStandards, quality processes and accountability
Standards, quality processes and accountability Delivering and coordinating planning and infrastructure for the community are achieved through a strong management structure that is supported by management
More informationDigital Strategy 2015-2020. Newport - Digital City
Digital Strategy 2015-2020 Newport - Digital City Foreword In 2013 the council set a vision to improve people s lives through the provision of the best affordable services. To do this we need to ensure
More informationOffice of Human Resources. (a Directorate of the Cabinet Office) Operational Plan 2015 16
Office of Human Resources (a Directorate of the Cabinet Office) Operational Plan 2015 16 October 2015 About Us The Office of Human Resources was established with effect from 1 st April, 2014, as an integral
More informationStrategy and 2015 Business Plan. The Specialist Property Law Regulator
Strategy and 2015 Business Plan The Specialist Property Law Regulator Contents Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 FOREWORD OUR VISION, MISSION AND VALUES THE REGULATORY FRAMEWORK THE POLICY ENVIRONMENT
More informationGovernment ICT Strategy. March 2011
Government ICT Strategy March 2011 1 Crown copyright 2011 Cabinet Office, 70 Whitehall, London SW1A 2AS Publication date: March 2011 You may re-use this document/publication (not including the Royal Arms
More informationProcurement Capability Standards
IPAA PROFESSIONAL CAPABILITIES PROJECT Procurement Capability Standards Definition Professional Role Procurement is the process of acquiring goods and/or services. It can include: identifying a procurement
More informationPublished by the National Regulatory System for Community Housing Directorate. Document Identification: 003-04-13/NRSD. Publication date: January 2014
Evidence guidelines Published by the National Regulatory System for Community Housing Directorate. Document Identification: 003-04-13/NRSD Publication date: January 2014 Supported by the Commonwealth Government
More informationEnterprise Risk Management Framework 2012 2016. Strengthening our commitment to risk management
Enterprise Risk Management Framework 2012 2016 Strengthening our commitment to risk management Contents Director-General s message... 3 Introduction... 4 Purpose... 4 What is risk management?... 4 Benefits
More informationThe Human Capital Management Systems Business Case A Checklist to assist agencies developing a business case
The Human Capital Management Systems Business Case A Checklist to assist agencies developing a business case Final version for release Human Capital Management See more at psc.nsw.gov.au/hcm Index - Business
More informationThe IT Strategic Plan
The IT Strategic Plan for the University of Oxford, 2013-2018 REVISED AND REISSUED, OCTOBER 2015 Contents IT Strategic Plan: Vision... 2 The IT Strategic Plan... 2 IT Strategic Plan: Principles and Assumptions...
More informationStrategic Guidance for Community Planning Partnerships: Community Learning and Development
Strategic Guidance for Community Planning Partnerships: Community Learning and Development COMMUNITY LEARNING AND DEVELOPMENT: STRATEGIC GUIDANCE FOR COMMUNITY PLANNING PARTNERSHIPS EXECUTIVE SUMMARY This
More informationChair Cabinet Committee on State Sector Reform and Expenditure Control
Office of the Minister of State Services Chair Cabinet Committee on State Sector Reform and Expenditure Control REPORT OF THE GOVERNMENT CHIEF INFORMATION OFFICER ON THE REVIEW OF PUBLICLY ACCESSIBLE INFORMATION
More informationSchool Focused Youth Service Supporting the engagement and re-engagement of at risk young people in learning. Guidelines 2013 2015
School Focused Youth Service Supporting the engagement and re-engagement of at risk young people in learning Guidelines 2013 2015 Published by the Communications Division for Student Inclusion and Engagement
More informationImplementing an Electronic Document and Records Management System. Key Considerations
Implementing an Electronic Document and Records Management System Key Considerations Commonwealth of Australia 2011 This work is copyright. Apart from any use as permitted under the Copyright Act 1968,
More information451 s Procurement and Vendor Management Capability Development Program
The case for improved Procurement and Vendor Management The current market environment is calling for increased operational efficiency and effectiveness, where value for money and market contestability
More information