VISION: MISSION: VALUES:

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ABOUT MICROWARE Microware designs, develops and executes I.C.T. Projects. We are specialists in the fields of Professional Services, Datacenter, Networking, Workplace and Businesses Processes.

2 ABOUT MICROWARE Microware designs, develops and executes I.C.T. Projects. We are specialists in the fields of Professional Services, Datacenter, Networking, Workplace and Businesses Processes. Our goal is to improve your business. Our mission is to provide information and communication technology solutions for businesses and organizations in a creative, objective and secure way. We seek to be the best technology architect, applying it intelligently and according to your needs. In doing this we help you to focus on your priorities, and contribute with the expansion, the increase of the productivity and the reduction of total costs and risks of your company. We have one of the best trained teams in Brazil, able to identify needs and align investments with business objectives. Our work counts with strong partnerships with the major I.C.T. solutions developers. Founded in 1984, we are located at São Paulo, Rio de Janeiro and Brasilia, with sales offices, services centers and distribution centers, serving the entire Brazilian territory. We are also part of global networks of I.C.T. solutions providers, and through them we help our clients in their global expansion. We operate under a total quality system certified by ISO 9001, having our processes regularly audited, thereby enhancing the reliability of the projects and services offered. Our compromise is to build long term relationships, adding value to your business and to your work. We are specialists at serving clients who demand quality, agility and personalization.

We seek to be the best technology architect, applying it intelligently and according to your needs.

VISION: To be the reference in I.C.T. knowledge applied to businesses. To have passion for the use of the best technology solutions that enable businesses to be more successful in their activities.

3 VISION: To be the reference in I.C.T. knowledge applied to businesses. To have passion for the use of the best technology solutions that enable businesses to be more successful in their activities. To add value through innovation on I.C.T. disciplines, replacing obsolete practices and models. To attain perfection and to control thoroughly our activities, to reach the excellence that our clients expect from Microware. MISSION: To be together with our clients, prospecting, designing and delivering the best and most adequate solutions in Information and Communication Technology (I.C.T.) for their businesses, in a innovative, objective and secure way. VALUES: + Creating value for the client; + Integrity, ethics, transparency and trust; + Human resources development; + Innovation; + Data integrity and security; + Effective management; + Total Commitment to Quality; + Market Intelligence; + Social and environmental consciousness and engagement; + Return on investment.

To attain perfection and to control thoroughly our activities, to reach the excellence that our clients expect from Microware.

4 WE ARE SPECIALISTS ON: Professional Services Datacenter Workplace Network Businesses Processes

5 PROFESSIONAL SERVICES: SOLUTIONS PORTFOLIO: >> I.C.T. MANAGEMENT AND AUTOMATION + I.C.T. Management, automation and governance (ITIL and Cobit); + Consulting and auditing services + Bottleneck analysis and structure optimization; + Definition and Implementation of Security Policies and Technologies; >> PROJECTS DEVELOPMENT AND EXECUTION + Complex Projects management; + Implementation of new technologies and projects; + I.C.T. asset management and moving; >> INFRASTRUCTURE AS A SERVICE (IAAS) + Assets, People and Processes Outsourcing; + Global services coverage; + Technical services including initial setup, maintenance and support; CASE STUDIES: (Check other cases in our website) Client: Ortobom Theme: Greater integration and data flow guarantee results. Cliente: Van Oord Brasil Theme: I.C.T. Restructuring Client: Primus Protubo Theme: I.C.T. Outsourcing METHODOLOGIES:

6 DATACENTER: SOLUTIONS PORTFOLIO: >> HYBRID CLOUD STRUCTURE + Private and public cloud projects development and execution; + Design, consolidation and sizing of servers and storage; + Storage and backup projects development and execution; + Business continuity, high availability and disaster recovery projects; >> DATACENTER S SYSTEMS + VMWare virtualization: vsphere, vcenter, vops, vcloud; + Microsoft Windows, Exchange e MSSQL Servers; + Linux Solutions; >> DATACENTER S INFRASTRUCTURE + Datacenter monitoring and supporting; + Datacenter infrastructure projects development and execution; + Energy infrastructure solutions; CASE STUDIES: (Check other cases in our website) Client: FIRJAN Federação das Indústrias do Estado do RJ Theme: Increasing the growth curve by processing and scalability. Client: Micros Fidelio Theme: High Performance in Applications Distribution. PARTNERS:

Microsoft Windows, Exchange e MSSQL Servers; + Linux Solutions; >> DATACENTER S INFRASTRUCTURE + Datacenter monitoring and supporting; + Datacenter infrastructure projects development and execution;

NETWORK: SOLUTIONS PORTFOLIO: >> COLLABORATION AND UNIFIED COMMUNICATIONS + Unified Communications Projects Development and Execution; + Videoconferencing and Telepresence Solutions; + Implementation

7 NETWORK: SOLUTIONS PORTFOLIO: >> COLLABORATION AND UNIFIED COMMUNICATIONS + Unified Communications Projects Development and Execution; + Videoconferencing and Telepresence Solutions; + Implementation of IP Telephony Technologies and Collaboration; >> SECURITY SOLUTIONS + Network Securities Policies and Technologies planning and implementation; + Intrusion Detection and Prevention Systems; + Network Monitoring and Management; + Next Generation Firewall Projects; >> NETWORK ARCHITECTURE + Converged Networks' Project Development and Implementation; + Wireless Network Survey, Sizing and Implementation; + Network Capacity's Management and Optimization; CASE STUDIES: (Check other cases in our website) Client: Arquivo Nacional Theme: Ensuring Security and Integrity for the Essential Data. Client: Sonae Sierra Brasil Theme: Improving the SAP End-User Experience Through WAN Optimization. Client: Nikon do Brasil Theme: Know how to invest assertively in the Brazilian market. PARTNERS:

Network Monitoring and Management; + Next Generation Firewall Projects; >> NETWORK ARCHITECTURE + Converged Networks' Project Development and Implementation; + Wireless Network Survey, Sizing and

8 WORKPLACE: SOLUTIONS PORTFOLIO: >> END USER COMPUTING + Projects development and execution for Productivity's Increases; + Desktop's and End User Devices Virtualization; + Devices and Systems' Specification, Sizing and Consolidation; + Operating Systems Solutions: Windows, Linux, Android and IOS; >> MOBILITY SOLUTIONS + Mobile Devices' Specification, Sizing and Consolidation; + Remote Access' Policies Design, Management and Optimization; + Security Projects for Mobile Environments; >> LIFE CYCLE MANAGEMENT + Devices and Systems' project planning and execution; + Devices and Systems' management, maintenance and Support; + End of Life, secure and green disposal services; CASE STUDIES: (Check other cases in our website) Client: Unifeso Centro Universitário Serra dos Órgãos Theme: Potentializing the learning process with digital education. Client: Empresa de Pesquisa Energética - EPE Theme: Successful Partnership PARTNERS:

Access' Policies Design, Management and Optimization; + Security Projects for Mobile Environments; >> LIFE CYCLE MANAGEMENT + Devices and Systems' project planning and execution; + Devices and

BUSINESSES PROCESSES: SOLUTIONS PORTFOLIO: >> ENTERPRISE CONTENT MANAGEMENT + ECM Solutions Enterprise Content Management; + EDM Solutions Electronic Document Management; + Design and Execution of

9 BUSINESSES PROCESSES: SOLUTIONS PORTFOLIO: >> ENTERPRISE CONTENT MANAGEMENT + ECM Solutions Enterprise Content Management; + EDM Solutions Electronic Document Management; + Design and Execution of Microsoft SharePoint Projects; >> BUSINESSES PROCESSES MANAGEMENT + BPM Businesses Processes Management; + Processes Survey and Auditing; + Processes Consulting and Optimization; >> IMAGING AND PRINTING + Imaging and Printing Reengineering and Optimization; + Printing and Imaging's Managed Services; + Wide format printing (Plotter); + Desin and execution of imaging and scanning solutions; CASE STUDIES: (Check other cases in our website) Client: Igreja Messiânica Theme: Productivity Optimization of a National Printing Fleet. Client: Towers, Perrin, Foster & Crosby Theme: Printing Solutions Client: Terminal Menezes Cortes Theme: Manage effectively and economically the printing ecosystem. PARTNERS:

PRINTING + Imaging and Printing Reengineering and Optimization; + Printing and Imaging's Managed Services; + Wide format printing (Plotter); + Desin and execution of imaging and scanning solutions;

São Paulo Rua James Watt, 142-4 andar Brooklin / São Paulo CEP: 04.576-050 Tel: 11-4872-2100 Email: sp@microware.com.

br Brasília Brasília Empresarial Varig SCN Quadra 4 Bloco B, Nº 100, 12 andar Brasília / DF - CEP: 70.

10 São Paulo Rua James Watt, andar Brooklin / São Paulo CEP: Tel: [email protected] Rio de Janeiro Rua Noronha Torrezão, 416 Santa Rosa - Niterói / RJ CEP: Tel: [email protected] Brasília Brasília Empresarial Varig SCN Quadra 4 Bloco B, Nº 100, 12 andar Brasília / DF - CEP: Tel: [email protected] Other States: [email protected] International Requests: [email protected] Access Microware s website: Follow us:

Improving the SAP User Experience Through WAN Optimization

MICROWARE S SUCCESS CASE CLIENT: Sonae SEGMENT: Administration Shopping BUSINESS AREA: Network Improving the SAP User Experience Through WAN Optimization REQUEST: improving the SAP User Experience Through