2 Our Services 3 Managed Services 4 24x7 Help Desk Support 5 Server & Network Management/Optimization 6 Network Monitoring

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1 Managing IT 24x7 The keys to a successful partnership are experience, integrity, reliability, flexibility and excellent support. With Single Point of Contact as your IT partner, your firm will have access to a team dedicated to your success. The 24x7 tech support team will monitor your network to minimize disruption and ensure that your employees have ready access to excellent tech support.

2 1 About Us 2 Our Services 3 Managed Services 4 24x7 Help Desk Support 5 Server & Network Management/Optimization 6 Network Monitoring 7 Cloud Based Solutions 8 All Inclusive Packages 9 How to Find Us

3 About Us The challenges most companies encounter with IT partners is having access to the right resources and not going over budget. At Single Point of Contact, you no longer have to worry about building the experienced team and staying within budget. We have dozens of resources available to you at a fixed cost and all our packages include unlimited support around the clock. Stay Focused on Your Business Initiatives Single Point of Contact is one of the leaders in the United States when it comes to delivering Managed Services. We have taken advantage in advancements in technology, so you no longer need expensive resources on site to manage your network and provide technical support to your staff. Our proven methodologies and strategies reduce disruption to clients networks and our Help Desk is available to resolve computer issues around the clock. Increase Productivity Reduce IT Overhead Business Initiatives 24x7 Support by eliminating network downtime with 24x7 monitoring. with enterprise tools & experienced team implementing automation & best business practices. to allow you to focus on your firms goals instead of IT issues. Let the pros manage IT. to provide employees technical support when they need it. 1

4 Our Services Your organization can now have the peace of mind that IT is in the care of professionals 24x7. We will monitor, troubleshoot, support and maintain your network, so you can focus on building your business and completing critical initiatives. Managed Services 24x7 Help Desk Support Server Management/Optimization Network Management/Optimization Network Monitoring Cloud Based Solutions 2

5 Managed Services Fighting fires all day is not the way to manage a network. The majority of small and mid-size firms IT resources operate in a fire fighting mode that has a major impact on the network and productivity. This modus operandi is costly and can bring your network to a crawl. Let us help. Single Point of Contact Managed IT Services, available for a fixed cost, are the ideal fit for small and mid-sized businesses. You no longer have to worry about how many hours your IT resource spent fixing a server, network device or a computer. It s predictable, flexible, scalable and we include unlimited support around the clock. Our team of experts is ready 24x7 to address issues before they impact your business. Pro-active Preventative maintenance Cause Analysis Identify the root causes of faults or problems Production 99.9% uptime guarantee 3

6 24x7 Help Desk Support Is your help desk operating after hours? Single Point of Contact s help desk services rich knowledge base allows our team to resolve the majority of issues in less than 30 minutes. Our team of technical support experts is available 24x7 ready to resolve issues with your computer, mobile, tablet or peripheral. Our subscription-based model offers businesses top-quality help desk services for a predictable monthly cost. Courteous and professional 98% of problems resolved remotely 90% of problems resolved within 25 minutes US-Based Team 4

7 Server & Network Management/Optimization Does your IT department follow best business practices? 99.9 % SLA - Server and network uptime guaranteed. Our enterprise tools alert our staff of potential disruptions to your server environment, before issues occur. ITIL Standards Our team of experts follow a proven standard of best business practices to ensure your business does not experience significant downtime. 24x7 Our clients have that peace of mind that their IT team will never go on vacation, sleep or call in sick. We address issues around the clock. You have more important issues to deal with than your servers and network. It is, however, a critical enabler to your business and in need of attention to ensure it s managed, monitored, optimized and secure. We manage your server environment 24x7 so you can focus on your business initiatives. Our fully managed service program is the ideal solution for small to large businesses, and organizations that demand the utmost in network reliability and quality service. 5

8 Network Monitoring Does your network come to a crawl and leave your team frustrated with guesswork on what could be the problem? Consider our enterprise network monitoring tools. Our Network Operations Center is fully staffed around the clock by IT professionals who understand the importance of keeping your IT infrastructure secure and running at optimum performance. Alerts and notifications can be sent to our team or they can be sent to your internal IT department. If your team wants to manage your networks, we can give them admin rights to our powerful enterprise tools. Your firm no longer has to invest in technology that will be out of date in five years. You can use ours or eliminate management of the infrastructure and leave it to our team to monitor your network and ensure disruptions are eliminated. 6

9 Cloud Based Solutions Rent or Own? Private, Hybrid or Public Cloud? The cloud has many benefits to offer small and mid-size businesses. Flexible & Scalable The cloud scales with your firms requirements and demands. Cost Effective The average savings for businesses TCO is over 50%. Anywhere Technology Work from any device at anytime from anywhere. At Single Point of Contact, we pride ourselves on excellent service and support for the cloud services we provide. Let us help take your business to the next level and save money at the same time. Have us set up the perfect cloud solution for your business. Save yourself the expense and headache of costly onsite infrastructure and maintaining an onsite IT department with our cloud services. 7

10 All Inclusive Packages Stay Focused on Your Business Goals. Let Us Manage Your IT Infrastructure at a Fixed & Predictable Cost. Single Point of Contact has developed a complete solution for small and mid-size firms. Our packages offer Enterprise collaboration tools that includes , file sharing, backup/storage, Microsoft app suite and technical support for your computer issues. 8

11 How to find us 992 San Antonio Rd. Palo Alto, CA Sales Line: Client Line: