SECURE EXCHANGE PALOMAR POMERADO HEALTH WITH INFORMATION SECURITY OFFICE. Version: 1.3 Updated: 12/06/2010 Updated By: 9317
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1 SECURE EXCHANGE WITH PALOMAR POMERADO HEALTH PALOMAR POMERADO HEALTH INFORMATION SECURITY OFFICE Version: 1.3 Updated: 12/06/2010 Updated By: 9317
2 Dear Business Partner, Data security and privacy are important to Palomar Pomerado Health (PPH). In support of our mission to heal, comfort, and promote health in the communities we serve, we are making a commitment to maintain confidentiality in all our corporate communications. To ensure optimum privacy for our patient, employee, and business information, we have implemented an encryption system. We value your support in our effort. Beginning immediately, confidential electronic communications from PPH to your organization will be encrypted and delivered via ZixMail. If you do not have ZixMail software, you will still be able to receive our communications easily via PPH s secure web portal. You will continue to receive unencrypted (unsecured) from PPH as usual. Our secure web portal will allow you to receive encrypted from PPH as well as send encrypted (secured) messages back to PPH staff. We ve created the following guide to assist you in the use of the PPH-secure.org web portal. Please contact the Palomar Pomerado Health Information Security Office at InfoSec@pph.org with any questions. Best Regards, Information Security Office Palomar Pomerado Health InfoSec@pph.org Receiving Encrypted s from PPH.doc 2 of 13
3 Table of Contents CyberWatch ZixMail... 4 New User Set up... 5 Signing on... 6 Managing s... 6 Viewing from the inbox s with attachments... 7 Replying or Forwarding s:... 8 Password Management... 9 Forgotten Password... 9 Changing your Password Receiving Encrypted s from PPH.doc 3 of 13
4 ZixMail CyberWatch If your organization is not affiliated with or you have not used Zix before you will receive the following in your in basket: Receiving Encrypted s from PPH.doc 4 of 13
5 New User Set up If you are a New Users to Zix, you will need to Click here : CyberWatch Then complete the registration form: Receiving Encrypted s from PPH.doc 5 of 13
6 Signing on Once registration is complete & each time you come back to Zix to pick up an , you will need to sign in: Managing s Viewing from the inbox Receiving Encrypted s from PPH.doc 6 of 13
7 s with attachments You will get the following pop up when trying to open. You can either Open or save the document according to your business procedures: Receiving Encrypted s from PPH.doc 7 of 13
8 Replying or Forwarding s: You can reply to s received in Zix: You can even forward the s received: Receiving Encrypted s from PPH.doc 8 of 13
9 However, you can not forward to someone not at PPH: Password Management Forgotten/Lost Password Click on Forgot your Password? Receiving Encrypted s from PPH.doc 9 of 13
10 Enter your address & click Submit: CyberWatch You will need to go to your regular account where you will receive an that contains your password reminder phrase: If this trigger doesn t help you to remember your password go to Changing Your Password below. Once you have the information, Click on the Return to Palomar Pomerado Health Secure Log In and sign in (if you are still unsure of your password, see Changing Your Password: Receiving Encrypted s from PPH.doc 10 of 13
11 Changing your Password To change your password, From the Zix Mail sign-on screen & click on Change your Password: Enter your address & new password & new password reminder phrase then click Submit Password: (note Password Rules) Receiving Encrypted s from PPH.doc 11 of 13
12 Once you click Submit Password you will get the following message: CyberWatch From your regular inbox you should receive the following . Click on the link below the ACTIVATE your new password: Receiving Encrypted s from PPH.doc 12 of 13
13 If you don t find the in your inbox, check your spam box, sometimes the ends up there: Once you click the Activate you should get the following screen, Click Continue: You should then be able to sign in with your new password: Receiving Encrypted s from PPH.doc 13 of 13
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