Learning and Development Directory 2011/12

Transcription

1 Learning and Development Directory 2011/12

2 Welcome Solent NHS Trust is committed to position itself as an excellent employer and an organisation with learning at its core, where staff feel VIP - Valued, Involved and Proud of their organisation. Our vision To lead the way in local care. Our mission Solent NHS Trust working in partnership to deliver better health and local care. Through our four key objectives:- l To achieve or exceed quality targets l To deliver our financial plan l To develop people and processes l To strengthen the Trust s market position Our Values I N S P I R E Involved Nurturing Talent Striving for excellence This Learning and Development Directory details all the learning programmes which are available for staff to support the achievement of our organisational aims and objectives. We are committed to the development of a skilled and responsive workforce that is motivated and fully engaged with local people and communities, aware of their needs and able to address them in the most effective ways. This directory should be used to support your learning and development planning as part of your appraisal process; you will find information under the following sections: Leadership and Management Development Essential Skills Clinical Skills NVQ and work based learning You will also find information about how to book onto courses, and useful information to support your learning journey. More information is also available on the Learning and Development pages of our staff intranet which can be accessed by following the link below: Passionate Innovative Respectful Empowered Julie Pennycook - Director of Human Resources and Organisational Development. 2

3 Contents Leadership and Management Framework 4 Essential skills 24 Health promotion 55 Clinical skills 57 NVQ and work based learning 79 How to book 88 Useful information 90 3

4 Leadership and Management Framework Nurturing our Talent

5 5 Leadership and Management Framework Nurturing our Talent 2011/12

6 6 Leadership and Management Framework Focus on national Leadership & Management for all Solent NHS Trust s leadership and management framework is aligned to national frameworks and drivers across the NHS and beyond, all of which aim to support delivery of excellent patient care, quality services, increased performance and value for money. This can only be achieved through effective leadership & management of services and of our people. National drivers Lord Darzi s High Quality Care for All NHS Next Stage Review Final focused heavily on the importance of clinical leadership and of Fostering Leadership for Quality, describing the core elements of any approach to leadership and change management in the NHS as: Vision - What quality improvements they are trying to achieve and how it will benefit patients and local communities. Method - How they will make change happen the management method they will use for implementation, continuous improvement and measuring success. Expectations - What the difference will mean for people, the behavioural change that will be necessary and the values that underpin it. The final report of Lord Darzi s Next Stage Review, High Quality Care for All, committed to establishing a National Leadership Council (NLC), with the aim of creating a step change in the development of leadership across healthcare. The NLC has supported the national and local agenda for leadership development and has several national programmes which supports the embedding of leadership development at regional and national level. An example of the work the NLC has driven is the proposed Clinical Leadership Competency Framework which will be embedded into the Solent NHS Trust Leadership programmes. A best practice framework and guidance document Inspiring Leaders Leading for Quality was released in January 2009 from the Department of Health, and NHS Chief Executive David Nicholson detailed how leadership and management development plans should be embedded locally with programmes from South Central Strategic Health Authority. As part of this guidance all NHS Trusts are required to report on their local leadership and management development plans and talent management plans to ensure we have the capacity and capability to provide excellent patient care and ensure the effective performance of the organisation.

7 Leadership and Management Framework Transforming Community Services In the drive to create responsive, modern community services of a consistently high standard, the Transforming Community Services (TCS) programme³ acts as an enabler for transformational change. With provider services across the NHS becoming autonomous businesses, the healthcare providers will be asking providers to demonstrate competencies against specific requirements relating to management capability and capacity including: Vision and strategy Business skills Commercial and business awareness Finance Governance and accountability Sustaining and enabling relationships Clarity and challenge Change and transition Behaviours. It is vital that we provide our leaders and managers with the learning opportunities to development these skills, and an awareness of their own capabilities. ³ Transforming Community Services enabling new patterns of provision, 2009 Leadership & Qualities Framework (LQF) The Leadership Qualities Framework provides a blueprint for effective leadership in the NHS. It provides a foundation for: setting the standard for leadership in the NHS assessing and developing high performance in leadership individual and organisational assessment integrating leadership across the service and related agencies adapting leadership to suit changing contexts benchmarking - by enabling the development of a database about leadership capacity and capability. The framework describes the key characteristics, attitudes and behaviours to which leaders in the NHS should aspire. It sets the standard for outstanding leadership in the NHS. 7

8 Leadership and Management Framework The NHS Leadership Qualities Framework describes the qualities expected of NHS leaders, now and in the future. Solent NHS Trust s Leadership & Management Development Model is underpinned by the LQF framework. Our 360 degree appraisal will be based on the LQF model. National Occupational Standards (N0S) for Leadership & Management The National Occupational Standards for Leadership and Management are statements of best practice which outline the performance criteria, related skills, knowledge and understanding required to effectively carry out various management and leadership functions. The standards describe the activities/functions of leadership and management at various levels of responsibility and complexity. Therefore, they are relevant to anyone for whom leadership and management is, to a greater or lesser extent, part of their work. This applies to leaders and managers in all sizes and types of organisation, and in all industries and sectors. Our Leadership & Management Skills Gap Analysis tool is based on the NOS, the Leadership Qualities Framework, and Knowledge and Skills Framework (KSF). 8

9 Leadership and Management Framework The NHS Knowledge and Skills Framework (KSF) The NHS KSF provides competency profiles for all NHS staff, and is intended to work along side the appraisal and development review process. Each individual should have a KSF profile which will determine, in conjunction with personal objectives, the competencies to be met within the appraisal year. Our Leadership & Management programme is mapped against the KSF and supports KSF competencies as identified in each programme. Solent NHS Trust Getting the Basics Right, focus on local Leadership & Management Development Our leadership and management model aims to identify learning and development opportunities at every level, from the new manager to the Executive Director based on our values and the leadership behaviours we expect from our leaders and managers at every level. The model details development based on Agenda for Change pay bands as a general guide but individuals must access learning and development opportunities that meet the needs for them and the competencies required for their job roles. Is the Leadership and Management Framework for you? The framework details programmes which are aligned to the Agenda for Change pay framework as a guide to the most appropriate programmes, however it is flexible. The framework is for all staff both clinical and non clinical who are in positions of leadership both formal and informal who may guide, inspire and develop others. Our managers are those staff who are responsible for people, whether that be line managing, supervising, appraising individuals, or the development of teams and service delivery. It is our firm belief that enhanced leadership at all levels and within all organisations, will improve the health services delivered to patients and the public throughout the NHS South Central region. Increasingly patients experience is informing the type of leaders we are developing for the future. We are setting up a unique research arm to test the sort of leadership which has the greatest benefit to patients firmly in the belief that good leadership saves lives. Peter Lees, Medical Director and Director of Leadership South Central Strategic Health Authority. Start your journey at The Core Staff and Patient experience is at the core and these programmes details all the mandatory training activity for all people managers and leaders. 9

10 Leadership and Management Framework License to Manage (mandatory for people managers) Solent NHS Trust is committed to the development of quality leaders and managers who have the right skills and knowledge to ensure they are competent and confident to carry out their role. There is acknowledgement that individuals will join Solent Healthcare with previous management experience but need to understand the culture and ethos of the organisation and how to use our systems and processes when managing their new team or service. This programme is mandatory for all staff who manage people and it provides a Toolkit to enable them to put our people at the centre and provide the right tools to development a harmonious and consistent approach towards managing others. To achieve the License to manage individuals will gain: an understanding of the culture, values and business objectives of Solent NHS Trust an understanding of their role in meeting the needs of their team and the organisation the essentials of the HR Toolkit a guide to managing others in Solent NHS Trust a personal development plan that identifies next steps License to manage aims to develop managers and leaders who can: manage a team, lead by example and live our values take ownership and are prepared to be held accountable establish a culture of team work and cooperation influence and persuade within their own team and at more senior level. On the right track Enhancing you skills Throughout the journey of an employee with Solent NHS Trust there will be times when managers will need more enhanced knowledge and training in specific areas or skills. A suite of management development training courses ranging from two and half hour workshops to full day training courses is available to meet this need as the organisation develops and grows its talent within. In addition, bespoke training can be delivered to the service area to ensure that a specific identified management development need is met. Some examples of courses available to keep our employees on the right track are: Appraisal Workshop Customer Care Great expectations Effective Communication Skills Being assertive Time to manage effective time management The art of successful delegation Presentation skills Recruiting the right person and interview techniques Project management skills. 10

11 Leadership and Management Framework Appraisal and Personal Development Your annual appraisal is key to reviewing and informing the skills and knowledge you need for your role and in order to achieve your objectives. Your Personal Development Plan will identify the development you need to ensure you meet your personal objectives and support your career aspirations. You will agree your Personal Development Plan which may contain a variety of learning methods from shadowing to attending workshops, or achieving a qualification. If your appraisal and PDP identifies that you require some development relating to leadership & management, or you have aspirations to develop your leadership and management capabilities please discuss the opportunities in this directory with your manager or supervisor. All learning and development should be agreed with your line manager before you can apply for any learning opportunities in this directory, you may be asked to supply a copy of your PDP in support of your application form. Leadership Qualities Framework 360 degree appraisal What is a 360 degree appraisal? 360 degree feedback involves the systematic collection of performance data on an individual (the participant), gathered from a range of people who work closely with that individual (the raters). What are the uses of the LQF 360? The LQF 360 degree feedback process is based exclusively on the qualities expected of existing and aspiring leaders within the NHS. A series of carefully designed questions allow information to be gathered on the performance of an individual around all 15 qualities. Who would benefit? The LQF 360 degree tool has been developed for strategic leaders (band 7 and above). It has been designed to assess the 15 leadership qualities broken down into detailed behaviours for development purposes. The Individual may benefit from: Increased self-awareness Discovering blind spots Understanding strengths Taking ownership and control of own development. 11

12 Leadership and Management Framework The Organisation may benefit from: Improved communication More open culture Improved team working and mutual understanding Improved leadership skills / capabilities. How does this fit with my annual performance appraisal? The 360 should compliment your annual appraisal by giving you a picture of how others see you, your perceived strengths and areas to develop, and what development you may add to your personal development plan. Get your basics right application process All employees will have completed an appraisal and PDP. Through the PDP, key skills and gaps in development will be identified and the following range of Leadership and Management Development Programmes may be the right solution to enable growth and development in that individual. The License to Manage programme is mandatory for all people managers, therefore booking a place on this is via the normal Learning and Development electronic booking form On the Right Track Enhancing your skills is a range of workshops/sessions which the manager can access depending on their learning needs, this can also be booked via the normal L&D process. Session dates and availability can be found on the L&D intranet pages. For all other programmes an application process enables the applicant to state the rationale for applying for the programmes, sign up to the commitment of the programme, and for the L &D team to track and measure the success of the development and the individual. These outcomes will form part of the talent pipeline that is a product of these programme, enabling organic growth within Solent NHS Trust and an ability to identify and retain talent. The Leadership and Management Application form on the Learning and Development pages of our intranet can be accessed here: 12

13 13 13 Leadership and Management Framework Emerging Managers Programme As part of our commitment to growing our own and supporting the capacity and capability of our leaders and managers, Solent NHS Trust is committed to providing an opportunity for band 3-4 team leaders and managers to start to build their management skills and understand the role of the leader and manager, and how they can make a difference in the organisation. The Emerging Managers Programme will include: Develop your skills as a manager (including PDP and awareness of styles) Communication skills and behaviours aligned to organisational values (including communication and dealing with conflict) Effective management of self (Time management, delegation) Appraisal & getting the best out of your teams (Solent NHS Trust Appraisal process, conducting the appraisal meeting, setting objectives and KSF, and PDP). Learning and Development People Development Trainer/s What type of training? This introduction to management will be a structured programme of key learning sessions Development opportunities: This programme may be ideal learning before embarking on a formal NVQ level 2 Certificate in Team Leading or NVQ Level 3 Certificate in Management. To apply for a place on this programme you must have identified this learning on your Personal Development Plan at your appraisal, and your manager must sponsor your attendance. Complete the Leadership and Management Application Form and send to [email protected]

14 14 14 Leadership and Management Framework NVQ s in Team Leading and Management Level 2 Team Leading whose work involves the application of knowledge and skills in a significant range of varied work activities, performed in a variety of contexts, and some of which are complex or non-routine who has some degree of personal autonomy and responsibility collaborates with others through membership of a team. Level 3 Management a tightly defined area of responsibility some limited opportunity for taking decisions and managing budgets responsibility for achieving specific results by using resources effectively responsibility for allocating work to team members, colleagues or contractors. You will be working with your assessor to prove competence in your job role and your knowledge & understanding. You will be supported by your assessor and internal verifier. You can also identify a witness or Expert Witness in your work place to assist you. You will be assessed against the National Standards and you will produce a Portfolio (file) of evidence that also demonstrates your knowledge and understanding. Awarding Body: Institute for Management (ILM) NVQ Centre, Learning & Development Solent NHS Trust There are induction days so that you understand what a Certificate / Diploma is and how it is assessed and also study days appropriate to your learning needs. How long will it take? Level 2: 6-9 months Level 3 & 5: 9-12 months Groups commence in September. Additional starts may be undertaken according to numbers Discuss with your line manager, and agree at your appraisal. Complete an application form which can be downloaded from the intranet via the following link: your manager should authorise this application and return it to NVQ Centre, L&D, 2nd Floor, Adelaide Health Centre or via to [email protected]

15 15 15 Leadership and Management Framework Building Potential Programme This exciting but challenging programme is aimed at operational managers bands 5 6 who are involved in managing teams and delivering high quality services. It will support the development of management capacity and capability and give the tools for ensuring the high performance of self and of teams using a variety of learning methods. This programme will be accredited with the Chartered Management Institute and upon completion of a formal assessment managers will receive the CMI L5 Award in Management and Leadership. The programme allows participants to review and build on their current management practice and underpined up to date management theory and guidance. A series of skills based exercise and activities will support learning and enable participants to be able to transfer new skills and knowledge to their everyday practice in the workplace. Key elements will include a presentation to the management team on a preset topic which will be assessed against the CMI criteria and the development of a Personal Development Plan for each individual. Learning and Development People Management Trainer/s This programme will be a mixture of facilitated sessions, group debate, self directed learning and final summative assessment. Development opportunities: A programme of five days spread over a period of one/two months. You will be expected to participate in self directed study in between sessions. To apply for a place on this programme you must have identified this learning on your Personal Development Plan at your appraisal, and your manager must sponsor your attendance. Complete the Leadership and Management Application Form and send to [email protected]

16 16 16 Leadership and Management Framework NVQ Diploma L5 in Management Institute of Leadership & Management The NVQ Diploma level 5 in Management is for operational managers who have responsibility for: allocating work to others achieving specific results by using resources effectively carrying out policy in his/her area of responsibility controlling limited financial budgets contributing to broader activities, such as change programmes and recruitment. You will be working with your assessor to prove competence against the standards of the qualification in your job role, including your knowledge & understanding of why you are doing certain tasks and activities. You will be supported by your assessor and internal verifier. You can also identify a witness or Expert Witness in your work place to assist you. You will be assessed against the National Standards and you will produce a Portfolio (file) of evidence that also demonstrates your knowledge and understanding. Awarding Body: Institute for Management (ILM) NVQ Centre, Learning & Development Solent NHS Trust How long will it take? Level months Level 3 & months Groups commence in September. What type of training? There are induction days so that you understand what a Certificate / Diploma is and how it is assessed and also study days appropriate to your learning needs. Discuss with your line manager, and agree at your appraisal. Complete an application form which can be downloaded from the intranet via the following link: your manager should authorise this application and return it to NVQ Centre, L&D, 2nd Floor, Adelaide Health Centre or via to [email protected]

17 17 17 Leadership and Management Framework Chartered Management Institute L5 in Management and Leadership The Level 5 qualifications in Management and Leadership are designed for operational managers who wish to develop their core management skills and practices. These qualifications focus on the personal development of the individual s management capabilities and competencies. Programme contents and support: There are three ways to achieve credits towards the Level 5 in Leadership & Management: Award achieve at least one unit with a minimum value of 6 credits. Certificate achieve a combination of units with a minimum value of 13 credits. Diploma achieve all core units, and three optional units with a total value of 66 credits. For a full list of units and their credit value please visit the CMI website via the link below: qualifications/level-5-qualifications-mana-0 You will be enrolled as a student of Southampton Solent University and have access to all the learning materials and library. You will also be registered as an affiliate member of the Chartered Management Institute, with access to all the learning materials on the CMI website. Chartered Management Institute with Southampton Solent University. How long will it take? The Award can take as little as 2-3 weeks The Certificate can take between 1-3 months The Diploma can take between 6 to 12 months. The programme will be delivered at Southampton Solent University one day per week term time. To apply for a place on this programme you must have identified this learning on your Personal Development Plan at your appraisal, and your manager must sponsor your attendance. Complete the Leadership and Management Application Form and send to [email protected]

18 18 18 Leadership and Management Framework Releasing Potential Programme To release the potential of our leaders and managers who are working at bands 7 8a, Solent NHS Trust is committed to providing a programme which will support the growth of individuals, enable them to develop their teams and our business, whilst living our values: Developing Yourself Growing your Emotional Intelligence, developing self awareness, managing your priorities, confidence and assertiveness, impact and presence, influencing skills, and developing creative thinking. Developing your Team Understanding and engaging others, building relationships, straightforward management and leadership, coaching, mentoring, managing performance, leading teams through change and improving performance levels. Developing the Business Commercial awareness, negotiation skills, leading programmes and projects, continuous process improvement, customer service excellence, and Working in Partnership. We are currently seeking a partner organisation to deliver this exciting programme, details will be released shortly. To register your interest for this programme you must have identified this learning on your Personal Development Plan at your appraisal, and your manager must sponsor your attendance. Complete the Leadership and Management Application Form and send to [email protected]

19 19 19 Leadership and Management Framework Chartered Management Institute Level 7 in Strategic Leadership and Management This programme is designed for managers who have strategic level responsibility and require some formal learning across a range of mandatory and optional units. The programme will support managers to build on their skills in strategic management and leadership and to focus on developing and embedding organisational strategy. What will I gain? There are three ways to achieve credits towards the Level 7 in Strategic Leadership & Management: Award achieve at least one unit with a minimum value of 6 credits. Certificate achieve a combination of units with a minimum value of 13 credits. Diploma achieve all core units, and three optional units with a total value of 66 credits. For a full list of units and their credit value please visit the CMI website by the link below: qualifications/level-7-qualifications-strat You will be enrolled as a student of Southampton Solent University and have access to all the learning materials and library. You will also be registered as an affiliate member of the Chartered Management Institute, with access to all the learning materials on the CMI website. Chartered Management Institute through Southampton Solent University. How long will it take? The Award can take as little as 2-3 weeks The Certificate can take between 1-3 months The Diploma can take between 6 to 12 months. The programme will be delivered at Southampton Solent University one day per week term time. To apply for a place on this programme you must have identified this learning on your Personal Development Plan at your appraisal, and your manager must sponsor your attendance. Complete the Leadership and Management Application Form and send to [email protected]

20 20 20 Leadership and Management Framework Maximising Potential Programme To maximise the potential of our senior leaders who are working at bands 8b 8c, Solent NHS Trust is committed to providing a programme which will support the development of leadership capacity and capability through a programme which enables an awareness of own individual behaviours as a leader, individual impact, and presence. Maximising Potential will support the development of business skills to enable a move from the traditional public sector approach to a more customer focused market driven model. With the goal of achieving Foundation Trust status there is a need to upskill our leaders to enable them to lead a more commercially astute organisation. We are currently seeking a partner organisation to deliver this exciting programme, details will be released shortly. To register your interest for this programme you must have identified this learning on your Personal Development Plan at your appraisal, and your manager must sponsor your attendance. Complete the Leadership and Management Application Form and send to [email protected]

21 21 21 Leadership and Management Framework Masters (MSc) level Leadership & Management modules Masters level modules are aimed at managers who are working in bands 8b and above who have MSc level qualifications or equivalent within their person specification for their job role, and for those who are working in a strategic leadership or management role. Solent NHS Trust is committed to supporting the achievement of MSc modules either as part of a degree pathway or as stand alone modules this may support the individual to work towards a full MSC qualification over time. Solent NHS Trust has long standing partnerships with local Higher Education Institutes who deliver clinical pathways and these will continue, however we are currently scoping alternative solutions for MSc delivery. Details will be available soon. You must have identified this learning on your appraisal and your line manager must sponsor your application. Applications for clinical MSc pathways via Learning Beyond Registration should follow the appropriate process see Clinical Skills section of this directory. All other application should be made via the Leadership and Management Application form and sent to [email protected]

22 22 22 Leadership and Management Framework Inspirational Leadership programme Our Associate Directors are possible future executives, they are our senior leaders who must lead by example and live our values to ensure high performing, highly motivated teams, and they must inspire their teams to deliver excellence to our patients. Solent NHS Trust must enable the development skills and capabilities in business management and ensure the objectives and culture of our people and our organisation are met. We will be working alongside a provider to work in partnership with us to develop a programme which will meet the needs of our Associate Directors for their individual and group development. High Potential Leaders Programme The High Potential Leaders Programme (HPL) hosted by South Central SHA in partnership with the Kings Fund aims to support the development of leaders who have been identified as having the potential to become future Executive Directors in the NHS. HPL programmes aim to ensure we have talent and succession planning locally and regionally across South Central. Individuals are nominated by our Chief Executive to attend these programmes at intervals throughout the year.

23 Leadership and Management Framework As we start our journey towards Foundation Trust status we must ensure that our Trust Board members are equipped with the correct tools, resources, and approaches to effectively lead the organisation to achieve its goals. In 2011/12 the principles of the Healthy Board will be taken forward in a programme of development to ensure effective Leadership in three key roles: Formulating strategy for the organisation Ensuring accountability by holding the organisation to account for the delivery of the strategy and through seeking assurance that systems of control are robust and reliable Shaping a positive culture for the board and the organisation. 23

24 Essential skills

25 25 25 Essential skills Group Corporate Clinical Induction Supervision: Group Supervision All staff new to Solent NHS Trust staff must attend within one month of joining the organisation. This blended learning programme acts as a welcome and introduction to Solent NHS Trust and covers the mandatory training you need for your role. There are two elements of the programme: Pre course e-learning via the NHS Core Learning Units for Fire and Health and Safety these are vital elements of your induction and should be completed within the first two weeks of your employment. Two day programme: Day one: Chief Executive (or deputy) welcome and introduction to Solent NHS Trust Staff engagement and organisational values Creating a great place to work Customer Care Health Promotion Equality, diversity and human rights Information Governance Lone working and personal safety. Day two: Infection prevention and control Safeguarding adults and MCA Safeguarding children Basic Life Support Fraud Awareness Ensuring Quality Care & Dignity Moving and Handling. The Learning and Development Team and key partners This two day induction is delivered via an interactive programme Within one month of starting in the organisation. Our Human Resources department will provide you with a date for your Corporate Induction and an information pack will be sent to you within your new starter pack on recruitment.

26 26 26 Essential skills Group Essential Clinical Training Supervision: Update Group 2011/12 Supervision Mandatory for all staff across Solent NHS Trust Sessions for 2011/12 include basic awareness and legislative updates in the following areas: This one day, annual session covers all base Participants line level 1 mandatory will: and statutory training Fire Safety required by Solent NHS Trust. Infection Prevention and Control Consider the benefits of group supervision A dynamic Experience rolling group programme processes which in action alters Resuscitation (Basic Adult Resuscitation and yearly to ensure you are kept up to date with Choking) Learn about facilitation skills best practices and new legislation in key topics. Safeguarding Children This Feel time more efficient confident format, about replaces managing the several a group Moving & Handling individual Develop training strategies sessions for managing that were conflict once and other problems that can arise in groups Information Governance. spread across the year, in many areas of the Trust. Essential Training Update must be completed by all staff, clinical and non-clinical, and provides a minimum level of understanding in the areas taught. Therefore further training may be required by staff, dependant on risk assessment, job role, previous incidents and individual staff appraisals The Learning and Development Team A full day interactive course requiring attendance of all sessions. Annual attendance Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

27 27 27 Essential skills Group Conflict Clinical Resolution Supervision: Training Group Supervision New Staff in a front line role within Solent NHS Trust By the end of this course participants will be able to: Participants Describe will: the common causes of conflict Consider Describe two the benefits forms of of communication group supervision Experience Give examples group of communication processes in action breakdown Learn Identify about the principles facilitation of skills the Betari Box Feel Give more examples confident of warning about and managing danger a signs group Develop Understand strategies the meaning for managing of reasonable conflict force and and other Solent problems NHS that Trust can guidelines arise in groups Explain and identify changes to the working environment to ensure personal safety and the importance of workplace risk assessment. Learning and Development Team This course involves theoretical and legislative, classroom based learning Once every three years Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

28 28 28 Essential skills Group Essential Clinical Life Support Supervision: Group Supervision All qualified staff and identified non-qualified with direct patient contact who have access to an Automated External Defibrillator (AED) or who work in areas where, as a guideline, there are high risk patients, reoccurring events where emergency treatment of patients is required, inpatient facilities, access to additional resuscitation equipment or medication is administered but do not require the Immediate Life Support course. The Airway, Breathing, Circulation, Disability, Exposure (ABCDE) assessment approach of the critically ill patient Signs and symptoms of the critically ill patient Management of the critically ill patient Recovery position Management of choking Adult basic life support algorithm Safe use of the Automated External Defibrillator Recognition and management of anaphylaxis Use of adrenaline in anaphylaxis. The Learning and Development Team A half day course comprising of theoretical and practical aspects of essential life support. Annual Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

29 29 29 Essential skills Group Immediate Clinical Life Supervision: Support Group Supervision Identified qualified staff i.e. doctors and nurses who work in environments where there is an increased risk they would need to manage a medical emergency and/or resuscitation attempt. This is a more in depth and detailed course than the half day Essential Life Support course. The causes and prevention of cardiac arrest The Airway, Breathing, Circulation, Disability, Exposure (ABCDE) approach to patient assessment Initial resuscitation i.e. basic life support Importance of defibrillation and the use Automated External Defibrillation (AED) machine Simple airway management using basic adjuncts i.e. OP/NP airways Cardiac arrest management The role of the Resuscitation Officer and post resuscitation support. Learning and Development Department A full day course comprising of theoretical and practical aspects of immediate life support. Programme includes lectures, skill stations and scenarios. Accredited by the Resuscitation Council UK. Annually (a half day refresher will be available from January 2012) Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

30 30 30 Essential skills Group Anaphylaxis Clinical Supervision: Group Supervision Staff who carry out procedures or administer medication which could result in anaphylaxis occurring. This course is for staff who do not have access to an AED machine in their workplace. Staff who do have access to an Automated External Defibrillator (AED) must attend the Essential Life Support workshop. Define anaphylaxis Recognise anaphylaxis using the ABCDE approach List common causes of anaphylaxis Describe the differences between anaphylaxis, vasovagals and panic attacks Describe the management of anaphylaxis Describe the role of adrenaline, its effects and how it is administered List all other interventions used on the management of anaphylaxis List the minimum recommended equipment required in an anaphylaxis pack Describe post event management including reporting. The Learning and Development Team An hour long theory based course based on lecture and discussions. Annual Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

31 31 31 Essential skills Group Paediatric Clinical Basic Supervision: Life Support Group including Supervision Anaphlaxis All staff who have direct contact with children and do not have access to an AED. Those who do not require anaphylaxis will be able to leave the session after the initial 2¼hours. Participants Recognise will: and identify signs and symptoms of the sick child Explain the importance of CPR Consider the benefits of group supervision Demonstrate assessment of the unconscious patient by checking Airway, Breathing Experience group processes in action Circulation (signs of life) Learn about facilitation skills Demonstrate the recovery position Feel more confident about managing a group Demonstration of basic life support using a pocket mask Develop strategies for managing conflict and other problems that can arise in groups Discuss situations in which CPR should be stopped/ not started Show awareness of health and safety issues i.e. infection control Describe the foreign body airway obstruction algorithm Define anaphylaxis Learning and One-day interactive workshop delivered in Trust Taplins List triggers of anaphylaxis Development (Southampton) and St James Hospital (Portsmouth). Department List signs and symptoms of anaphylaxis using the ABCDE approach Describe the mode of action of adrenaline Describe how adrenaline is administered including listing dosages List other interventions in the treatment of anaphylaxis Describe post event management inc. reporting. The Learning and Development Team A half day course comprising of theoretical and practical aspects of paediatric life support. Annual Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

32 32 32 Essential skills Risk Assessment Principles and Practice This is a course designed for those involved in Risk Assessment.. This course has been designed to give those involved an understanding of the principles and procedures for carrying out Risk Assessment. What What will will I learn? learn? The concept and background to risk assessment Participants will: Understand the reasons for using risk assessment, legal and moral Consider the benefits of group supervision What the principles of risk assessment are Experience group processes in action How to apply risk rating formulas to your assessment Learn about facilitation skills The legal requirements and legal background to risk assessment Feel more confident about managing a group How to carry out generic risk assessments Develop strategies for managing conflict and other problems that can arise in groups The practice of undertaking risk assessments Methods of Identifying hazards in the working environment How to identify people and Items at risk The hierarchy of control measures and their use How to record your assessments, monitor and review them. The Learning and Development Team This training is delivered via an interactive workshop. As required by individual/service Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

33 33 33 Essential skills Group Moving Clinical and Handling Supervision: (People Group Handling) Supervision This course is for all staff who move people as part of their role. Staff should access this course before carrying out any moving and handling of people. If your service has a local Moving and Handling Trainer your annual update will be provided at local level. This course is designed for those staff who regularly, or infrequently, are responsible for moving people and is configured to allow the participants to develop practical problem solving skills for aspects of moving and handling people. Learning and Development Team This training is delivered via an interactive workshop. Once on appointment Annual update. Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

34 34 34 Essential skills Group Fire Warden Clinical Training Supervision: Group Supervision This course is designed for all levels of staff who have the responsibility as a Fire Warden and who may need to safely operate fire extinguishers. This course is designed to develop staff for the role of Fire Wardens so that on completion of training they have a clear understanding of their role. It enables those who have been identified as the responsible person, to comply with current legislation in the event of a fire. It is designed for all levels of staff who have the responsibility as a Fire Warden and who may need to safely operate fire extinguishers. Portsmouth and Southampton Fire Safety teams A half day course comprising of theoretical and practical aspects of a Fire Warden s responsibilities Annual Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

35 35 35 Essential skills Group Lone Worker Clinical Training Supervision: 1 Day Group Supervision All This clinical course staff is designed working for in all Solent staff NHS that Trust may who be required provide to group work clinical alone, supervision without immediate for staff, and who support have or already supervision, attended or manage the one such day staff, Clinical especially Supervision those Workshop. whose jobs require them to work with the public. In particularly, but not exclusively this course is aimed at those who work in the community away from their base. Think about personal safety - Understand the NHS definition of Violence & Aggression in the Workplace and consider why this might be important Learn use of a Dynamic Risk Assessment. Analyse causes of violence and aggression and identifying risks to personal safety Learn to use good working practices to stay safe Consider advice and practical strategies to reduce the risks Review the methods of transport that staff use and whether there are any concerns based on travelling Consider possible scenarios and best practice when travelling Learn about the Choices Triangle as a model to shape actions with regard to staying safe Learn about how to develop good local procedures and how to complete action plans. Security Management Services The training is delivered via an interactive facilitator lead workshop Courses are on offer at regular intervals across Solent NHS Trust or can be offered to departmental groups through prior arrangements Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link For bespoke training please contact [email protected]

36 36 36 Essential skills Lone Worker Awareness Refresher Who Who is is it it for? for? All clinical staff working in Solent NHS Trust who provide group clinical supervision for staff, and This course is designed as a refresher for all staff that are required to work alone, without immediate who have already attended the one day Clinical Supervision Workshop. support or supervision, especially those whose jobs require them to deal with the public as well as those managers who are required to manage lone workers. It will update delegates on changes in both national/local policy and guidance along with enabling delegates to learn key skills based on best practice and to share experiences, hints and tips with other lone workers. Understand the role of the Security Management Service in relation to protecting staff and taking action against individuals who act violently or aggressively toward them Define what to report to the Security Management Service Explore what the Trust s legal duties and responsibilities are in regard to Lone Working State what individual s duties and responsibilities are in regard to Lone Working Describe Who can be considered a Lone Worker Explore Lone Working Competency Requirements Learning Define and the critical issues in lone One-day worker interactive safety workshop delivered in Trust Taplins Development State the procedures to monitor (Southampton) the safety of and lone St workers James Hospital (Portsmouth). Department Understand the importance of good emergency procedures Discuss current procedures during home visits Discuss current procedures - away from base Discuss best practice Discuss the importance of incident reporting. Security Management Services The training is delivered via an interactive facilitator lead 2 hour workshop Courses are on offer to departmental groups through prior arrangements For information about how to arrange service/team specific training please contact Learning and Development via to [email protected]

37 37 37 Essential skills Security Awareness All This clinical course staff is designed working for in staff Solent at NHS all levels Trust of who the provide Trust and group is intended clinical supervision to update attendees for staff, and on who changes have to already national/local attended policy the and one best day Clinical practice Supervision as well as educating Workshop. delegates on current security trends and issues. The session provides the opportunity to share experiences and discuss concerns regarding security matters in their locality. Understand the role of the Security Management Service in relation to protecting staff and taking action against individuals who commit crimes against staff and the Trust State what to report to the Security Management Service State who is responsible for maintaining security Discuss current security issues and case studies Discuss best practice for developing and maintaining security in the work place Discuss how security can improve safety and service availability in major incidents. Security Management Services The training is delivered via an interactive facilitator lead two hour workshop Courses are on offer to departmental groups through prior arrangements For information about how to arrange service/team specific training please contact Learning and Development via to

38 38 38 Essential skills Safeguarding Children Group 2 & 3 updates for staff working in Southampton All Staff clinical working staff in working Southampton in Solent in the NHS following Trust who groups: provide group clinical supervision for staff, and who Group have 2: Who already have attended regular contact the one or day have Clinical a period Supervision of intense Workshop. but irregular contact with children i.e. family support workers, physiotherapists, occupational therapists audiology, walk in centre nurses, urgent and unscheduled care staff. Group 3: Who work predominately with children i.e. health visitors, community health nurses, nursery nurses, school nurses, sexual health nurses, mental health care staff, learning disability staff, paediatricians, community paediatric nurses, staff working with adults in mental health, learning disability, alcohol and drug misuse services (who deal with children in their roles). Working together to identify, assess and meet the needs of children where there are safeguarding concerns Be familiar with national guidance and local procedures and appreciate own roles and responsibilities and those of others in safeguarding and promoting the welfare of children Recognise factors that can impact on parenting capacity such as family history and functioning Be able to address issues such as non engagement, superficial compliance when working with families. Solent NHS Trust West (Southampton) A one day session delivered through an interactive workshop This workshop should be accessed every three years as an update. Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

39 39 39 Essential skills Safeguarding Children Updates for group 3 staff Group Clinical Supervision: Group Supervision working in Southampton All Staff clinical working staff in working Southampton in Solent in the NHS following Trust who group: provide group clinical supervision for staff, and who Group have 3: Who already work attended predominately the one with day Clinical children Supervision i.e. health visitors, Workshop. community health nurses, nursery nurses, school nurses, sexual health nurses, mental health care staff, learning disability staff, paediatricians, community paediatric nurses, staff working with adults in mental health, learning disability, alcohol and drug misuse services (who deal with children in their roles). These interactive safeguarding children training session will offer group 3 staff the opportunity to explore safeguarding issues in a variety of contexts. It will enable the practitioner To appreciate their own roles and responsibilies and those of others in safeguarding and promoting the welfare of children To identify, assess and meet the needs of children where there are safeguarding concerns An opportunity to explore complex safeguarding issues in a variety of contexts. Sessions available are: Non accidental head injury and emotional abuse Neglect Risk assessment and underage sexual activity Record keeping and report writing Children with disabilites Child sexual abuse Fabricated induced illness. Solent NHS Trust West (Southampton) Training is delivered through a two hour interactive workshop These sessions are required on a three yearly update basis Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

40 Essential skills Safeguarding Children Group 2 and 3 updates for staff working in Portsmouth Staff working in Portsmouth in the following groups: Group 2: Who have regular contact or have a period of intense but irregular contact with children i.e. family support workers, physiotherapists, occupational therapists audiology, walk in centre nurses, urgent and unscheduled care staff. Group 3: Who work predominately with children i.e. health visitors, community health nurses, nursery nurses, school nurses, sexual health nurses, mental health care staff, learning disability staff, paediatricians, community paediatric nurses, staff working with adults in mental health, learning disability, alcohol and drug misuse services (who deal with children in their roles). There are several master classes available for staff working in groups 2 and 3 on the following subject areas: 1. Neglect and Safeguarding Children Understanding neglect and knowledge of NICE guidance. Assessment of neglect and the use of neglect/child care development tool for safeguarding children and young people. 2. Record Keeping in safeguarding children work Assessment and recording skills for safeguarding and young people, 3. Bruising and learning from serious case reviews Exploring the research and learning from SCR s particularly on non accidental injury and bruising. Your role in assessing needs and subsequent planning. 4. The Child Protection Process Assessing risk to children & young people; making an effective/appropriate and evidence base to use when preparing a robust report for the Child Protection conference. 5. Working with highly resistant parents Dealing with the challenges of working with anger/hostility from parents and those who do not engage with services. Understanding how parent/carers may see services and working with their resistance. Your role and responsibilities in assessing children s needs and subsequent planning. 6. Domestic Abuse and Children Exploring the nature of domestic abuse/family violence; it s impact on children and risk assessments to inform practice. Helping you to recognise your role and responsibilities in safeguarding children living with domestic abuse. 7. Fabricated or induced illness (FII) Exploring the nature of FII & guidance on best practice within your professional practice. Safeguarding team (East) Solent NHS Trust Half day interactive workshops Once every three years as updates Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

41 41 41 Essential skills Group Mental Clinical Capacity Supervision: Act for Clinical Group Practitioners Supervision All Clinical clinical Practitioners staff working working Solent in Adult NHS Mental Trust who Health, provide Older group Persons clinical Mental supervision Health, for Substance staff, and who Misuse have Services already and attended Adult Therapy the one Services. day Clinical Supervision Workshop. Practitioners working within Adult Mental Health, Older Persons Mental Health, Substance Misuse Services and Adult Therapy Services need a working knowledge of the law in order to ensure that practice is legal and non-discriminatory. The Mental Capacity Act 2005 is designed to enable people who may lack capacity at times to make their own decisions as far as possible. The Act also carries certain provisions for substituted decision making and protections against abuse. Learning Outcomes Gain a greater awareness of assessing capacity, making best interest decisions, using the new provisions Gain a greater awareness of the Act in practice. Practitioners will be expected to reflect and discuss the implications of the Act on their professional practice including specific cases. Mental Health and Mental Capacity Act Lead This training is delivered via an interactive workshop. Once or as per individual learning need Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

42 42 42 Essential skills Group Mental Clinical Health Supervision: Act Group Supervision Staff working within Mental Health, Learning Disabilities or Substance Misuse Services What will learn? To ensure staff are able to safely discharge their duties under The Mental Health Act Participants will: To explore the links with the Mental Capacity Act and the Human rights Act. Consider the benefits of group supervision Learning outcomes Experience group processes in action To develop an understanding of promoting patient choice and involvement in the context of a Learn about facilitation skills statutory framework that may require compulsory treatment of patients Feel more confident about managing a group Define the situations in which a patient can be admitted to hospital and treated under Develop strategies for managing conflict and other problems that can arise in groups compulsion State the patient s rights in these situations and the duty of staff towards patients Explain the role of the Independent Mental Health Advocate service and how to discharge the duty to inform patients Explore the statutory frameworks that relate to compulsory treatment in the community To be able to apply the guiding principles of the Mental Health Act to daily practice under the Act. Mental Health Act & Mental Capacity Act Lead A full day interactive course for staff working in specific services (adult Mental Health, Older Persons mental Health and Substance misuse. Once or as per learning need Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

43 43 43 Essential skills Group Safeguarding Clinical Adults; Supervision: the law, Group Information Supervision Sharing and MCA Training Clinical staff band 6 and above who do not work within OPMH, Mental Health or inpatient units. Understand the balance between promoting the independence of vulnerable adults and protecting them against harm, whilst working within the law. Know how to share information: Safely Legally Confidentially. Understand the Mental Capacity Act, including: How to support people to make their own choices where there are concerns they may lack capacity How to assess if a person has capacity to make a particular choice and a specific time The link between vulnerability and capacity How to work with a person, who lacks capacity, in their best interest and the weight to give to their wishes and feelings A brief introduction to the Deprivation of liberty Safeguards, IMCAs and the criminal offence under the Mental Capacity Act Safeguarding Adults Team. Mental Health and Mental Capacity Act Lead This training is delivered via an interactive workshop. Once or as per individual learning needs Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

44 44 44 Essential skills Group Safeguarding Clinical Adult s Supervision: Alerter Group Training Supervision (Level 2) All clinical staff working in front line adult services This course is designed to develop a greater understanding of the multi-agency Safeguarding Participants Adults / Adult will: Protection Policy 2008 and to understand its referral process. Consider Understand the the benefits legal context of group and supervision process of making a referral when it has been identified that someone is suffering harm or significant harm and individuals role and responsibilities within Experience group processes in action the process Learn about facilitation skills Understand the need to be precise and factual when describing situations of vulnerability and Feel where more there confident seems to about be evidence managing of the a group misuse of power resulting in risk of harm or abuse to Develop an individual strategies for managing conflict and other problems that can arise in groups Understand the need for safe workplace practises and what process aids this Demonstrate knowledge of the support you/others may need when witnessing or reporting herm/abuse Learning Show and understanding of the One-day importance interactive of the workshop participants delivered role and in responsibilities Trust Taplins in Development reporting risk of harm or abuse (Southampton) - how legislation and frames St James the Hospital concepts (Portsmouth). of harm and significant Department harm Demonstrate understanding of who to refer concerns to and competence in making such a referral within timescales Demonstrate and understanding of the process following a referral Demonstrate an increased understanding of the need for safe workplace practise. Safeguarding Adults Team A half day interactive course Once or as per individual learning needs Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

45 45 45 Essential skills Group Safeguarding Clinical Adults, Supervision: MCA and Group Consent Supervision All staff with patient contact This course will provide you with and overview of the new Safeguarding, MCA and Consent policies 1. Safeguarding Adults will increase knowledge and understanding of who is a vulnerable adult, and whose care might be compromised. 2. Mental Capacity Act will help staff to understand when and how adult service users might not be able to provide legitimate consent for care. 3. Awareness of the Solent NHS Trust Consent policy. Safeguarding Adults team. A half day interactive course Mental Health Act & Mental Capacity Act Lead Every 2 years. Updates to completed via the Essential training Update Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

46 46 46 Essential skills Group Food Hygiene Clinical Supervision: Group Supervision All staff involved in Food Service This course is provided to give staff working directly or indirectly with food and beverages the food hygiene knowledge to ensure the PCT complies with all food safety legislation. Poor hygiene conditions and food poisoning outbreaks are predominantly caused by ignorance or negligence. Candidates will achieve a lifetime qualification in food hygiene to the nationally accepted Chartered Institute of Environmental Health syllabus, enabling them to provide a safe food service across all areas of catering and patient care. Southern Health NHS Foundation Trust (Southampton) This training is delivered via an interactive workshop. NHS Portsmouth (Portsmouth) As required by individual training need Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

47 Essential skills Conflict Resolution Training and Breakaway Skills This one day course is mandatory for all staff within Mental Health Services who have, patient contact in their workplace. Staff who are attending the full Care and Responsibility course do not need to attend this course By the end of this course participants will understand: Common causes of conflict Different forms of communication How communication breaks down Models of communication that can help conflict resolution Patterns of behaviour during different interactions Different early warning signs Impact factors The use of distance when dealing with conflict. The use of reasonable force as it applies to conflict resolution Different methods of dealing with possible conflict situations Safe techniques to improve the chances of escaping from physical holds or grabs Prediction Awareness of personal safety at work Preventative measures to reduce the chances of a violent incident An understanding of law and legislation reasonable force An understanding of risks and risk indicators used in predicting violence Verbal and non verbal techniques in defusing aggressive situations. Prevention and Management of Aggression Team Southern Health NHS Foundation Trust This course involves theoretical and physical activity Once every three years Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

48 48 48 Essential skills Care and Responsibility All new staff / staff currently working in a Mental Health Service role who are required to manage incidents of aggression or violence involving clients / patients The emphasis throughout the course is on the need for staff to use their skills in resolving aggressive or violent incidents by using nonphysical methods and then, only if necessary, physical interventions. By the end of this course participants will understand: All aspects of Conflict Resolution Training and Breakaway techniques Theories of anger, aggression and violence Awareness of self and others Diversity issues Legal and ethical aspects of care and responsibility Incident and post incident reviews Use of rapid tranquillisation Monitoring someone after rapid tranquillisation or restraint Use of seclusion Techniques for safe physical restraint. Prevention and Management of Aggression Team Southern Health NHS Foundation Trust This is a five day course (run on consecutive days) which combines theoretical knowledge with practical skills. Once every three years Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

49 49 49 Essential skills Care and Responsibility Refresher Staff who are working in a mental health service role who have previously attended the Care and Responsibility 5 day course within the last 12 months By the end of this course participants will have; Refreshed skills previously learnt Learnt any updated techniques Discussed relevant issues from personal experience Received an update on latest reports and DoH guideline. Prevention and Management of Aggression Team Southern Health NHS Foundation Trust A one day course comprising of the theoretical and practical aspects of care and responsibility for delegates who have previously attended the five day programme. Annual Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

50 50 50 Essential skills Managing Risk and Challenge in Older Adults Two Day All Community Staff working in Older Persons Mental Health This course is designed to address the sorts of problems you meet every day in your work and give better solutions and strategies to cope with them. This course will promote the management of challenging behaviour in a totally non-violent, gentle and dignified way, providing a better understanding and insight into challenging behaviour. Learning Outcomes To give carers the skills to manage challenging behaviours whilst at the same time maintaining positive relationships with service users and preserving clients dignity To increase staff confidence in managing challenging behaviours To demonstrate to staff the principles and benefits of working within a non-aversive framework To provide staff with a greater insight into the common causes of challenging behaviour To provide staff with diffusion and distraction skills with the aim of reducing the need for physical intervention To make staff aware of the importance of working within the law and the importance of the correct use of policies To emphasise the importance of de-briefing after incidents To provide staff with passive avoidance and disengagement skills which are safe and acceptable to both staff and service users alike. Studio III Training Systems This course consists of theoretical and physical activities Once. Update annually via refresher course Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

51 51 51 Essential skills Managing Risk and Challenge in Older Adults Three Day All ward based staff working in Older Persons Mental Health This course is designed to address the sorts of problems you meet every day in your work and give better solutions and strategies to cope with them. This course will promote the management of challenging behaviour in a totally non-violent, gentle and dignified way, providing a better understanding and insight into challenging behaviour. Learning Outcomes To give carers the skills to manage challenging behaviours whilst at the same time maintaining positive relationships with service users and preserving clients dignity To increase staff confidence in managing challenging behaviours To demonstrate to staff the principles and benefits of working within a non-aversive framework To provide staff with a greater insight into the common causes of challenging behaviour To provide staff with diffusion and distraction skills with the aim of reducing the need for physical intervention To make staff aware of the importance of working within the law and the importance of the correct use of policies To emphasise the importance of de-briefing after incidents To provide staff with passive avoidance, disengagement and physical skills which are safe and acceptable to both staff and service users alike. Studio III Training Systems This course consists of theoretical and physical activities Once. Update annually via refresher course Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link

52 52 52 Essential skills Cultural Awareness in Mental Health Services Staff working in Adult Mental Health Services who work with clients from a range of ethnic backgrounds. To raise awareness and understanding of some of the main cultural, religious and language backgrounds of the local population To give the knowledge to dispel prejudices and increase sensitivity To ensure staff have the ability and skill to understand, communicate with and effectively interact with people across cultures To ensure that services remains accessible to all Explore specific cultural, religious and language diversity Experience some of the cultural issues and explore ideas and preconceptions around these Discuss the cultural needs of individuals at home or at work and explore ways of improving interaction. Adult Mental Health Community Development Team Interactive workshop As per individual learning needs. Courses run on a quarterly basis. For further information and to book you place please contact Hilary Algar, Team Secretary, The Beeches, St. James Hospital on or via to [email protected]

53 Essential skills Writing Reports for Mental Health Review Tribunals Clinically qualified staff working within Mental Health, Learning Disabilities and Substance Misuse Services Patients detained under the Mental Heath Act 1983 are entitled to an independent review of their case. The Mental Health Review Tribunal requires reports from community and residential staff to evidence the patient s mental state, progress and social circumstances. These reports are essential in assisting the Tribunal to make an informed decision on the patient s detention. Learning Outcomes Information regarding the structure of MHRT and expectations Presentation, content and details of reports Report writing in practice Likely difficulties. Mental Health Act & Mental Capacity Act Lead A full day interactive course for staff working in specific services Once or as per individual learning needs Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 53

54 Essential skills ICT Training Staff who require support with ICT packages or systems, or who require help with basic skills on the computer. The IPHIS ICT Training Department provides a broad range of courses on a variety of subjects at levels to suit beginners to experts resulting in nationally recognized qualifications or internal (NHS) certification. Visit the IPHIS website, find out how to apply and browse the learning prospectus by clicking on the following link: The Hampshire HIS ICT training programme offers ICT training in Southampton on the following programmes: Foundation programme Introduction, Internet and , file management and Basic IT Skills (BITS) Microsoft Excel 2003 Microsoft Project 2003/2006 Microsoft Powerpoint 2003 Microsoft Outlook 2003 Pathology Systems Made to Measure tailored training to suit individual teams SmartBoard Making use of SmartBoards more effectively Clinical and bespoke training Use of PAS, e-quest, MasterLab, CICS and TPP. For IPHIS courses please refer to their website - For the Hampshire HIS IT Training programme please contact Melissa Lakey, IT Administrator on or via to [email protected] 54 54

55 Health promotion

56 56 56 Health promotion Group Health Clinical Promotion Supervision: Training Group Supervision Who Why is Health it for? Promotion? All The clinical drive to staff improve working health, in Solent rather NHS than Trust simply who treat provide illness, group is evident clinical in supervision so many national for staff, and who local have health already strategies. attended If we the are one to tackle day Clinical health Supervision improvement Workshop. with our local population we need to be skilled to be able to raise health topics, to offer support on healthy lifestyles and to be able to use the latest methods of working with people to improve their health - such as brief interventions and motivational interviewing. Training Programme for Health Promotion training can be accessed for staff working in both Southampton and Portsmouth cities: Portsmouth: Health Improvement and Development Service (HIDS), Portsmouth City Council provides a range of training course for staff. Southampton: Southampton Health Promotion Services, Solent NHS Trust and partners offer a range of programmes including bespoke training for individuals and teams. Booking your place: Please follow the link below to the Southampton and Portsmouth Health Promotion Training Programmes: Details of all training programmes, including booking processes, application forms and costs if applicable can be found within these documents. If you are unable to access these documents electronically please contact Learning and Development via to [email protected] or telephone /82 and we will be able to send you a paper copy.

57 Clinical skills

58 Clinical skills Clinical Supervision: One Day Workshops All clinicians who provide clinical supervision for staff working in Solent NHS Trust Participants will: Understand what is and is not clinical supervision Set up a contract for clinical supervision Be aware of what makes a good supervisor Appreciate the power balance in the supervisory relationship Learn about a simple model of clinical supervision Consider the pros and cons of different methods of supervision. Learning and Development Team with Child Clinical Psychology. One day interactive workshop delivered in Trust Taplins (Southampton) and St James Hospital (Portsmouth). One-off Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 58

59 Clinical skills Group Clinical Supervision: Group Supervision All clinical staff working in Solent NHS Trust who provide group clinical supervision for staff, and who have already attended the one day Clinical Supervision Workshop. Participants will: Consider the benefits of group supervision Experience group processes in action Learn about facilitation skills Feel more confident about managing a group Develop strategies for managing conflict and other problems that can arise in groups. Learning and Development Team and Child Clinical Psychology One-day interactive workshop delivered in Trust Taplins (Southampton) and St James Hospital (Portsmouth). One off Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 59

60 Clinical skills Solent NHS Trust Preceptorship Programme All newly qualified Band 5 Nurses and Allied Health Professionals within their first year postregistration. Participants will: Understand the roles of preceptee, preceptor and line manager in the personal development and appraisal process Be given support in using the NHS Knowledge and Skills Framework (KSF) and in producing a portfolio of evidence to match their job description Improve their interpersonal and management skills in line with the KSF Core Dimensions Undertake a Service Development Project within their clinical area Consider the importance of lifelong learning in relation to their own personal development. Learning and Development Lead for Preceptorship. Six whole-day workshops delivered at two monthly intervals in Trust Taplins (Southampton) and St James Hospital (Portsmouth). Every two months during the first year of work post-qualification. Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 60

61 Clinical skills Nursing and Midwifery Council (NMC) Updates for Mentors of Students in Clinical Practice All Nurse Mentors and Practice Teachers who act as mentors to students in clinical practice. Identify updates and changes to NMC guidelines relating to mentorship and student assessment Explore and reflect on experiences and issues relating to student assessment Discuss learning environments and organisational policy in relation to mentoring and supporting students in clinical practice Explore implications and required actions for all graduate nursing. University of Southampton with Solent NHS Trust An interactive group session taking place over 90 minutes. Annual attendance is mandatory for all clinical mentors Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 61

62 Clinical skills Substance Misuse Staff Induction day This one day session aims to provide new staff to the Substance Misuse Service with an overview of the service. Students on placement are welcome. It is an opportunity to ask questions and meet new members of staff. Through a range of learning styles you will have the opportunity to: Explore the history of the service Discover the structure of the service (who s who) The Models of Care 4 tier framework Service Provision Discuss Dependency Hear about the benefits of auricular acupuncture Develop an awareness of the role of the Clinical tutor and the support provided Understand and appreciate the role of the Care Quality Commission (CQC) Discuss diversity within the service and NTA guidelines Opportunity to ask any questions and meet other new members of staff. Substance Misuse Service, Solent NHS Trust One day workshop One off on appointment Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 62

63 Clinical skills Drug and Alcohol Awareness This one day course is open to anyone with a need to raise their awareness of substances and the effects on peoples lives, in particular Tier 1 workers and volunteers who want to become aware of a range of substances and how they are used amongst adults in the South Hampshire area. The course will detail the range of services available to help and support users and carers and detail how they can refer to these services. This course relates to the knowledge requirements of DANOS AA1 (recognise indications of substance misuse and refer to specialists) Identify routes of use for different substances Classify substances according to their legal status, action and effects Explore your own and societies attitudes and beliefs about substances and the people who use them Detail the services available in the South Hampshire area List examples of a range of illegal, legal, prescription and over the counter drugs Describe route of referral to different services in the area Select a range of information sources to update knowledge. Substance Misuse Service, Solent NHS Trust One day workshop One off training as per learning need. Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 63

64 Clinical skills Learning Disabilities The Learning Disability team provide a programme of training to meet the needs of all clinical staff. The programme s overall aims are to develop your understanding and help you to meet the needs of your service users who have a learning disability. This will contribute to better choice, equity of access to treatment, improved experiences of care. The programmes on offer aim to develop your understanding and help you to meet the needs of your service users who have a learning disability. This will contribute to better choice, equity of access to treatment, improved experiences of care. The following training can be provided on a bespoke basis: Abuse Awareness, Autism & Asperger syndrome awareness, Challenging Behaviour in Learning Disability Services- an Introduction, Common Types of Medication Prescribed, Pain & Pain Management, Communication Issues, Consent & Capacity, Disability & Diabetes, Eating & Drinking needs, Engagement for People with a Learning Disability, Health Action Planning, Learning Disability & Mental Health issues, Supporting People with a Learning Disability through Bereavement & Loss, Syndromes & Genetics commonly associated with Learning Disability, Epilepsy, Wellness Recovery Action Planning (WRAP), SEEEC (Sensory, Exploration, Engagement & Early Communication, Sensory Integration, Multi Sensory Training. Learning Disability team, Kestrel Centre, St James Hospital A series of interactive, subject specific workshops Bespoke training as required For further details on any of the training listed above, and a copy of the training request form please go to the Learning and Development intranet pages by accessing the following link 64

65 Clinical skills Medicines Management for Community Nurses Community Nurses working in adult services Update on: Medicines in the elderly Medicines and patient s falls Recent NPSA Alerts Analgesics and Antibiotics Safe and secure administration of medicines Risk and medicines. Pharmacy Team, St James Hospital + Community Nursing Team based at St James Hospital Half day with a mixture of presentation and question and answer sessions and discussion around medication incident scenarios Annual attendance Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 65

66 Clinical skills Medicines Management In Patient Services All nursing staff working within In Patients Services Essential update on general medicines management for nursing staff on wards, looking at current medicines issues and safety alerts Pharmacy Team, Adelaide Health Centre One hour session of update and interactive learning. Annual attendance Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 66

67 Clinical skills Medicines Management - Mental Health Nursing Staff Professionally registered nursing staff working in mental health services. Update on major classes of drugs used in mental health plus essential information on physical health drugs used. Pharmacy Team at St James Hospital, Portsmouth An interactive one day session with a mixture of presentation and question and answer sessions, and a written assessment at the end of the day. Annual requirement Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 67

68 Clinical skills Medicines Management in Mental Health - Non-nursing Personnel Non Nursing Personnel (Healthcare Support Workers, Occupational Therapists, Psychotherapists, Social Workers, Psychologists and Physiotherapists) working in or with an interest in mental health. Update on major classes of drugs used in mental health plus essential information on physical health drugs used. Pharmacy Team at St James Hospital, Portsmouth An interactive one day session with a mixture of presentation, question and answer sessions, and a written assessment at the end of the day. Annual Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 68

69 Clinical skills Dementia Care Mapping (DCM) For clinical staff who need to learn to evaluate and improve the quality of person-centred care for people with dementia. This is an intensive course run over four days which equips participants to use DCM within their own organisation. It covers the underlying philosophy or person-centred care, the four coding frames used in DCM, the rules governing coding, processing of the data and practical issues around briefing and feeding back to care staff. Participants take a formal test under exam conditions on the final day of the course (pass mark 60%) to ensure their competence is using the tool. Those successfully completing this receive a University of Bradford certificate recording their status as a Basic User of the method. University of Bradford with South Central Strategic Health Authority 4 day workshop with a formal test on the final day. Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 69

70 Clinical skills Basic Physical Assessment Skills Mental Health Staff working in Adult Mental Health. This course will provide practitioners with basic skills in physical assessment and awareness of physical health needs. By the end of the training participants will be able to assess, record and monitor physical health signs including: Blood Pressure Respiratory Assessment Diabetes monitoring Diet and nutritional needs Deteriorating Patient Checked competences will be a requirement. Clinical Matrons Adult Mental Health Interactive and practical training over a two day programme. Initial attendance then a two yearly update is required. Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link 70

71 Clinical skills ½ Day Doppler screening & Compression Therapy Theory & Practice UPDATE Workshop Compression All Registered Nurses/Healthcare professionals and Healthcare Support Workers band 3 and above who provide care and already apply compression bandaging/hosiery for patients with venous/ mixed disease Doppler All Registered Nurses and Podiatrists who already undertake Assessment and Doppler for patients with leg or foot ulcers. Revisit the importance of performing vascular assessment as part of a holistic leg or foot (ulcer) assessment To understand the principles and mechanisms of Doppler ultrasound and ABPI studies Re-evaluate correct procedure and practical skills for performing Doppler ABPI studies and how to interpret and act upon the results Raise skills in Doppler techniques and what to do when Doppler ABPI studies are not possible or conclusive Revisit the principles and functions of compression therapy Consolidate awareness of the different types of compression therapy available and what is suitable for the individual patient How to advise patients on the reasons for compression therapy and why it is needed to help heal/prevent their leg ulcer Update practical skills on how to safely assess and apply the most commonly used compression bandages and garments used within Solent NHS Trust. Solent NHS Trust Formal workshop with taught theory and practical skills session Courses are available throughout the year in both Portsmouth and Southampton. Attendance on an annual basis is required. Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link For more course information contact Marian Garnham or Denise Woodd on

72 Clinical skills Two day Non Registered/HCSW/ Carers Course in Tissue Viability and Leg Ulcers All HCSW s/non registered staff and carers who care for patients or clients who have a wound or are at risk of developing a wound. (Solent NHS Trust staff are required to attend both days of the course) Day 1 What is a wound? How wounds heal Factors affecting healing & Signs of Infection Types of wounds Pressure Ulcer awareness, treatment & equipment Skills of simple and complex wound assessment/referral/risk tools The role of the non registered team member in wound care Day 2 Skin care and treatments Compression Therapies and skills Dressing/techniques and treatment selection Wound care workshop. Solent NHS Trust Formal workshops and practical skills forum No assignment, but written competencies must be undertaken post course for Solent NHS Trust employees within their workplace This course is delivered twice a year Portsmouth and Southampton (Each of the days can be accessed by non Solent NHS Trust staff as stand alone 1 day modules) Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link For more course information contact Marian Garnham or Denise Woodd on

73 Clinical skills MODULE 1 of 5 (CORE): 1 Day Tissue viability and Wounds Study Day + Workshop (Mandatory for all Solent NHS Trust nursing staff band 5 and above) For all Solent NHS Trust registered Allied Healthcare Professionals and Nurses who are responsible for assessing and/or treating patients with a wound or who are at risk of developing a wound NB: This day should be undertaken before completing any further modules. What risk factors may contribute to wound development including how to use and/or interpret the trust approved risk/assessment tools Wound/skin assessment and body mapping Stages of wound healing and wound characteristics How to recognise infection Factors affecting healing Pain and wound care How to advise patients and their family/main care giver on looking after their skin How to formulate a plan of care Importance of nutrition in wound healing and assessment tools Overview of resources and referral Wound assessment workshop. Solent NHS Trust with key partners. This one day session will be held regularly in both Portsmouth and Southampton throughout the year. Formal sessions and workshop with taught theory, case studies & workshop Competency to be completed following attendance (Trust employees) Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link For more course information contact Marian Garnham or Denise Woodd on

74 Clinical skills MODULE 2 of 5: 1 Day Pressure Ulcer Assessment & Management Workshop (Mandatory for all Solent NHS Trust nursing staff band 5 and above) Mandatory training for all Solent NHS Trust registered Healthcare Professionals/Nurses who are responsible for assessing and treating patients who are at risk of pressure damage or have existing pressure ulcers, and for providing their care delivery. (Also eligible- Podiatrists, OT s, Physio s, allied registered professionals.) NB: Staff undertaking Day 2 (PU module) of 3 day RN TV/LU course do not also have to attend this What risk factors may contribute to pressure ulcer development How to assess the risk factors that may contribute to pressure ulcer development including how to use and/or interpret the trust approved risk assessment tools How to inspect the skin and care for vulnerable skin How to recognise and grade/categorise a pressure ulcer How to advise patients and their family/main care giver on looking after their pressure areas and skin How to formulate a plan of care for patients at risk of pressure damage and for those with a pre-existing pressure ulcer Overview of how to use and appropriately select pressure relieving equipment How to appropriately document pressure damage or pressure damage risk including reporting and specialist referral using Trust approved standard operating procedures How and when to refer appropriately. Solent NHS Trust with key partners. This one day session will be held regularly in both Portsmouth and Southampton throughout the year. Formal sessions + workshop with taught theory, case studies & equipment demo Competency to be completed following attendance Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link For more course information contact Marian Garnham or Denise Woodd on

75 Clinical skills MODULE 3 of 5: 1 Day Leg (Ulcer) Assessment and Doppler Workshop All Registered Nurses/allied health professionals who are responsible for the assessment and management of patients with a leg ulcer, lower limb circulatory assessment or prevention of occurrence and re-occurrence of ulceration. Importance of Leg Assessment The importance of performing vascular assessment as part of a holistic leg or foot (ulcer) assessment Recognise the perpetuating, pre disposing and presenting factors to aid assessment To understand the principles and mechanisms of Doppler ultrasound and ABPI studies Understand the correct procedure and practical skills for performing Doppler ABPI studies and how to interpret and act upon the results Introduce skills in Doppler techniques and what to do when Doppler ABPI studies are not possible or conclusive Doppler/ABPI workshop. Solent NHS Trust Formal workshop with taught theory and practical skills session. This one day session will be held regularly in both Portsmouth and Southampton throughout the year. Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link For more course information contact Marian Garnham or Denise Woodd on

76 Clinical skills MODULE 4 of 5: 1 Day Leg (Ulcer) Management and Compression Therapy Theory & Practice Workshop All registered Nurses/Allied Healthcare Professionals and Healthcare Support Workers (Agenda for Change Band 3) and above who provide care for patients with leg conditions/ulcers and will be applying treatment including compression therapies to the patient. Considerations of treatment planning after assessment Implications of the assessment and ABPI Care planning Consolidate awareness of the different types of compression therapy available and what is suitable for the individual patient How to advise patients on the reasons for compression therapy and why it is needed to help heal/prevent their leg ulcer Update practical skills on how to safely assess and apply the most commonly used compression bandages and garments used within Solent NHS Trust Understand the need for reassessment Understand when not to apply compression. Solent NHS Trust Formal sessions with taught theory and practical skills session This one day session will be held regularly in both Portsmouth and Southampton throughout the year. Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link For more course information contact Marian Garnham or Denise Woodd on

77 Clinical skills MODULE 5 of 5: Wound and skin therapies/dressings All nurses/allied health care staff that care for patients or clients who have a wound and are required undertake treatment to the wound and surrounding skin What is the ideal dressing The cost of modern wound care Update on formulary and non-formulary products, their uses and rationale When to go off formulary Local developments and processes Identifying and tips and hints for dressing selection Workshop on dressing selection Who and how to refer Use of companies/industry to support practice Resources available Review of (aseptic) dressing techniques. Solent NHS Trust Formal sessions Workshops Practical skills forum This one day session will be held regularly in both Portsmouth and Southampton throughout the year Please find the course dates for this training and the electronic training request form on the Learning and Development intranet pages by accessing the following link For more course information contact Marian Garnham or Denise Woodd on

78 Clinical skills Clinical Skills New for 2011 New clinical courses coming soon Some of our clinical courses are still in development, but we wanted to tell you about them. These courses will be advertised when they are ready so keep an eye out for communications via L&D, on our intranet pages, and in our corporate communications. Introduction to Malnutrition in conjunction with Solent NHS Trust Dieticians this programme will allow participants to gain a working knowledge and understanding of the importance of Nutrition and Malnutrition in adults; its causes and consequences, together with a practical knowledge of Malnutrition screening. Nutrition Screening, using the MUST tool Two e-learning modules will explain the causes and consequences of malnutrition, the importance of nutritional screening and how to screen using MUST. Each module includes case studies and care plans appropriate for the work place and an online assessment tool together with the ability to print off certificates of achievement. Intravenous (IV) updates - To provide skills training for administering injectable medicines including intravenous administration. On successful completion staff will be equipped with the underlying theory and skills to gain competence under supervision of an experienced practitioner in their workplace. End of Life Care in conjunction with our partner organisations this learning programme will enable participants to provide high quality end of life care for all patients and their families. To also enable you to gain a working knowledge and understanding of the policies and procedures relating to end of life care including Verification of Expected Death, Unified Do Not Attempt CPR, Last Offices and Liverpool Care Pathway V12. Active Governance with the University of Southampton this programme is aimed at clinical managers and will give a detailed overview of risk, risk management principles, patient safety & experience, clinical effectiveness & their contribution to good governance. 78

79 NVQ and work based learning

80 80 80 NVQ and work based learning Diploma in Health & Social Care Level 2 or Level 3 (QCF) Health Care Assistants with adults or children Family Support Workers Support Workers Care Workers At level 3 there are pathways for Dementia and Learning Disabilities which can be chosen dependant on your job role. There are a large range of units in order to choose the most appropriate units for your job role. You will be working with your assessor to prove competence in your job role and your knowledge and understanding. You will be supported by your assessor and internal verifier. You can also identify a witness or Expert Witness in your work place to assist you. You will be assessed against the National Standards and you will produce a Portfolio (file) of evidence that also demonstrates your knowledge and understanding. Awarding Body: City and Guilds NVQ Centre, Learning & Development Solent NHS Trust Groups are taken up to 3 times per year. How long will it take? Level 3: 9-12 months Level 2: 6-9 months There is an induction session so that you understand how the certificate/diploma is structured and how it is assessed and also study days appropriate to your learning needs. Discuss with your line manager, and agree at your appraisal. Complete an application form which can be downloaded from the intranet via the following link: your manager should authorise this application and return it to NVQ Centre, L&D, 2nd Floor, Adelaide Health Centre or via to [email protected]

81 81 81 NVQ and work based learning Level 2 Certificate in Healthcare Support Services Porters Security staff Housekeepers Laundry workers Caterers cleaners Health records Transportation. You will be working with your assessor to prove competence in your job role and provide evidence to demonstrate your knowledge and understanding. You will be supported by your assessor and internal verifier. You can also identify a witness or Expert Witness in your work place to assist you. You will be assessed against the National Standards and you will produce a Portfolio (file) of evidence that also demonstrates your knowledge and understanding. Awarding Body: City and Guilds NVQ Centre, Learning & Development Solent NHS Trust Groups are taken up to 3 times per year. How long will it take? Level 2: 6-9 months There are induction days so that you understand what a Diploma is and how it is assessed and also study days appropriate to your learning needs. Discuss with your line manager, and agree at your appraisal. Complete an application form which can be downloaded from the intranet via the following link: your manager should authorise this application and return it to NVQ Centre, L&D, 2nd Floor, Adelaide Health Centre or via to [email protected]

82 NVQ and work based learning Certificate for the Children & Young People s Workforce Level 2 (QCF) Diploma for the Children & Young People s Workforce Level 3 (QCF) Level 2 Staff new to the sector who are working in a supporting role with children and young people Staff who are working as part of a team supporting level 3 practitioners. Level 3 Staff delivering frontline services to children, young people and families in children and young people s settings or Children s Centres, who may have supervisory responsibilities or work independently. You will be working with your assessor to prove competence in your job role and your knowledge and understanding. You will be supported by your assessor and internal verifier. You can also identify a witness or Expert Witness in your work place to assist you. You will be assessed against the National Standards and you will produce a Portfolio (file) of evidence that also demonstrates your knowledge and understanding Awarding Body: City and Guilds NVQ Centre, Learning and Development Solent NHS Trust There is an induction session to the qualification and a further workshop session. You will be assessed by a qualified assessor in your workplace. Level 2: 6 to 9 months Level 3: 9 to 12 months Discuss with your line manager, and agree at your appraisal. Complete an application form which can be downloaded from the intranet via the following link: your manager should authorise this application and return it to NVQ Centre, L&D, 2nd Floor, Adelaide Health Centre or via to [email protected] 82 82

83 83 83 NVQ and work based learning Diploma in Clinical Healthcare Support Level 2 and 3 Diploma in Allied Health Profession Support Level 3 Health Care Assistants in GP Surgeries Walk in Centres Occupational Therapy and Physiotherapy Rehabilitation Hospitals. There are a large range of units in order to choose the most appropriate units for your job role. You will be working with your assessor to prove competence in your job role and your knowledge & understanding. You will be supported by your assessor and internal verifier. You can also identify a witness or Expert Witness in your work place to assist you. You will be assessed against the National Standards and you will produce a Portfolio (file) of evidence that also demonstrates your knowledge and understanding. Awarding Body: City and Guilds NVQ Centre, Learning & Development Solent NHS Trust Groups are taken up to 3 times per year. How long will it take? Level 2: 6-9 months There are induction days so that you understand what a Diploma is and how it is assessed and also study days appropriate to your learning needs. Discuss with your line manager, and agree at your appraisal. Complete an application form which can be downloaded from the intranet via the following link: your manager should authorise this application and return it to NVQ Centre, L&D, 2nd Floor, Adelaide Health Centre or via to [email protected]

84 84 84 NVQ and work based learning Certificate/Diploma in Business & Administration (QCF) Level 2 or 3 The Certificate / Diplomas are designed for administrative staff in all sectors of industry and commerce. Level 2 acknowledges individual responsibility and level 3 recognises complex work skills involving supervisory ability. Units range from handling mail and processing information, to developing procedures and facilitating decision-making. You will be working with your assessor to prove competence in your job role and your knowledge and understanding. You will be supported by your assessor and internal verifier. You can also identify a witness or Expert Witness in your work place to assist you. You will be assessed against the National Standards and you will produce a Portfolio (file) of evidence that also demonstrates your knowledge and understanding. This award is undertaken in partnership with a local college / training provider & not by the NVQ Centre for Solent NHS Trust. We do however monitor your progress and the quality of the award. Groups are taken up to 3 times per year. How long will it take? Level 3: 9-12 months Level 2: 6-9 months There is an induction session so that you understand how the certificate/diploma is structured and how it is assessed and there may also be study days appropriate to your learning needs however this is dependent on the provider. Discuss with your line manager, and agree at your appraisal. Complete an application form which can be downloaded from the intranet via the following link: your manager should authorise this application and return it to NVQ Centre, L&D, 2nd Floor, Adelaide Health Centre or via to [email protected]

85 85 85 NVQ and work based learning Apprenticeship level 2 in Business and Administration Advanced Apprenticeship level 3 in Business and Administration The Certificate / Diplomas are designed for administrative staff in all sectors of industry and commerce Level 2 acknowledges individual responsibility and level 3 recognises complex work skills involving supervisory ability Units range from handling mail and processing information, to developing procedures and facilitating decision-making. In addition to the competence based Certificate or Diploma you will also undertake a Technical Certificate and key skills in Numeracy and Literacy at the required level. You will be working with your assessor to prove competence in your job role and your knowledge and understanding. You will be supported by your assessor and internal verifier. You can also identify a witness or Expert Witness in your work place to assist you. You will be assessed against the National Standards and you will produce a Portfolio (file) of evidence that also demonstrates your knowledge and understanding. The technical certificate provides the knowledge towards the Certificate/Diploma and you will also need to provide evidence for your key skills. This award is undertaken in partnership with a local college / training provider & not by the NVQ Centre for Solent NHS Trust. We do however monitor your progress and the quality of the award. Level 3: 9-12 months Level 2: 6-9 months There is an induction session so that you understand how the Apprenticeship and certificate/diploma is structured and how it is assessed and there may also be study days appropriate to your learning needs however this is dependent on the provider. Discuss with your line manager, and agree at your appraisal. Complete an application form which can be downloaded from the intranet via the following link: your manager should authorise this application and return it to NVQ Centre, L&D, 2nd Floor, Adelaide Health Centre or via to [email protected]

86 86 86 NVQ and work based learning Apprenticeship level 2 in Customer Service Advanced Apprenticeship level 3 in Customer Service The Certificate / Diplomas are designed for all staff who are meeting and working with our customers and stakeholders in their work role. Level 2 You have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and to become more involved in making improvements to your team s level of customer service Level 3 At this level, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation Units range from Resolve customer service problems to Develop customer relationships. In addition to the competence based Certificate or Diploma you will also undertake a Technical Certificate and key skills in Numeracy and Literacy at the required level. You will be working with your assessor to prove competence in your job role and your knowledge and understanding. You will be supported by your assessor and internal verifier. You can also identify a witness or Expert Witness in your work place to assist you. You will be assessed against the National Standards and you will produce a Portfolio (file) of evidence that also demonstrates your knowledge and understanding. The technical certificate provides the knowledge towards the Certificate/Diploma and you will also need to provide evidence for your key skills. This award is undertaken in partnership with a college / training provider & not by the NVQ Centre for Solent NHS Trust. We do however monitor your progress and the quality of the award. Level 3: 9-12 months Level 2: 6-9 months There is an induction session so that you understand how the Apprenticeship and certificate/diploma is structured and how it is assessed and there may also be study days appropriate to your learning needs however this is dependent on the provider. Discuss with your line manager, and agree at your appraisal. Complete an application form which can be downloaded from the intranet via the following link: your manager should authorise this application and return it to NVQ Centre, L&D, 2nd Floor, Adelaide Health Centre or via to [email protected]

87 87 87 NVQ and work based learning Level 3 & 4 Awards & Certificates in Training, Assessment and Quality Assurance - TAQA This is for people who want to assess or verify the work of others in the workplace. (The Verifier Award is only open to those who already hold the assessor award.) The qualification is aimed at anyone who is occupationally competent and meets the requirements of the assessment centre and the award they will be assessing / verifying. You will be assessing 2 candidates on their own NVQ/QCF in your subject area and you will be working with your own assessor to prove competence in your job role. You will be supported by your assessor and internal verifier. You will be assessed against the National Standards and you will produce a Portfolio (file) of evidence that also demonstrates your knowledge and understanding. Awarding Body: City and Guilds There is an induction session to the qualification and a further workshop session. You will be assessed by a qualified assessor. NVQ Centre, Learning & Development Solent NHS Trust Groups are taken up to 3 times per year. How long will it take? 6-9 months Discuss with your line manager, and agree at your appraisal. Complete an application form which can be downloaded from the intranet via the following link: your manager should authorise this application and return it to NVQ Centre, L&D, 2nd Floor, Adelaide Health Centre or via to [email protected]

88 How to book your training What type of learning and development activity? Depending on the learning, development, training or education you are applying for will determine how you need to apply. The application process for each course is detailed on the appropriate page in this directory. For longer courses a separate application form is often required, especially for courses which are delivered with partners from external providers such as training providers or universities/colleges. For short courses such as one day workshop the electronic learning and development form should be used. Using the Training Request Form for the first time New for 2011 is the electronic Learning and Development Booking Form. Below you will find a step-by-step guide, to make using the new form as easy as possible for you. Where to find the form: The new Training Request Form, as well as all the dates, times and venues for the training in this directory (unless stated) can be found on the Learning and Development webpage on the Solent NHS Trust Intranet via the following link: Once the Training Request Form is opened, you will be presented with a general information page which indicates what section needs to be completed by the applicant, which section needs to be completed by the Line Manager, and who to contact should you have any queries. Applying for a course: From the front page, there are two ways to get to the applicant s Training Application section as shown below: Or: Clicking either of these will take you to the Training Application tab. Here the applicant enters their personal information, as well as all the relevant course information. It is strongly advised that the applicant enters three preferences, just in case courses become full. 88

89 As the training request form was created on Microsoft Excel, the start and end time need to be entered in 24-hour format, for example 1pm must be entered as 13:00. Any other variation of this will not work and will bring up a prompt asking for the time to be entered correctly. Once all the boxes are completed, save the Training Request Form, and then forward it on to your Line Manager. Line Manager authorisation: Once the Line Manager has received the applicant s Training Request Form, they should review the Training Application page which was filled in by the applicant, to ensure everything is correct and the training has been agreed as part of the appraisal process. The Line Manager should then click on the Manager Authorisation tab as shown below, and complete all the boxes on this page. Found at the bottom of the Training Request Form. Please ensure the tick box is checked if you approve of the requested training, ticking this box also means that you agree to the Do Not Attend terms of the Learning and Development policy, which is explained at the bottom of the Manager Authorisation page. When everything is completed, save the form, then attach and send in an to the Learning and Development team via the address as follows: [email protected]. What to expect from Learning and Development: Once Learning and Development receive the Training Request Form we will respond to the applicant within 7 days of receiving the form. Firstly, we will check to ensure all of the fields are completed and then we will try to accommodate the applicant s first, second or third preference for their chosen course. Once a date has been allocated, we will complete the L&D confirmation tab and return this to the applicant via , copying in the Line Manager to keep everyone involved in the process informed. This will act as the confirmation that you have been booked onto the course you will receive joining instructions two weeks prior to the course date. Do not assume you have been booked onto a course unless you have received confirmation from L&D. 89

90 More information Visit our L&D intranet pages Our L&D Learning Zone has information and tools to support your learning and development journey as well as all the course information you will find pages on the following: Leadership and Management Appraisal Essential Skills Clinical Skills NVQ and Work based Learning We will also be developing useful tools to support you in your personal development planning and career development for Advice and Guidance Solent NHS Trust is accredited with the Matrix standard for Advice and Guidance. The matrix Standard is the government quality Standard for any organisation that supports individuals, enabling them to make informed choices about their future. Please contact the NVQ and Work based Learning Team on or via to for further information or to book an Advice and Guidance session Learning and Development to meet your needs Learning and Development are happy to tailor training to meet the needs of teams and individuals. We can support the delivery of training to suit the learning needs of staff, and are happy to deliver training at a local level working in partnership with you. Please contact us via to [email protected] or /82. Not a Solent NHS Trust member of staff? Learning and Development would be happy to discuss the possibility of providing training to external customers, also for individuals to attend one of the Trust s training programmes if appropriate. Please contact us via to [email protected] or /82. 90

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