TELEPHONE LEAD TRADING THIRD PARTY SALES & ADMINISTRATION CONTACT CENTRE SOLUTIONS ONLINE MOTOR INSURANCE AGGREGATION

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1 TELEPHONE LEAD TRADING THIRD PARTY SALES & ADMINISTRATION CONTACT CENTRE SOLUTIONS ONLINE MOTOR INSURANCE AGGREGATION AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY

2 ABOUT US Call Connection provides personal lines telephone lead trading, third party sales and administration, bespoke contact centre services and online motor insurance aggregation Call Connection (CCL) was established in 2003 by a management team which had previously run successful personal lines insurance brokerages. CCL works with over 80 UK insurers including Admiral, Aviva, The AA, Be Wiser, Swinton, Brightside, Allen & Allen, Adrian Flux and insurethebox. 200 seat call centre in Ipswich 110 seat call centre in Newcastle UK s largest telephone lead trading company Third party sales and administration services Tailor made contact centre solutions Online motor insurance aggregation - Tiger.co.uk and white label sites ACCREDITATION CCL is authorised and regulated by the Financial Conduct Authority, is ISO Quality Assured and holds the prestigious Investors in People Silver Standard accreditation. In addition, it has twice been nominated as a Sunday Times Best Company. AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY

3 CCL generates over two million insurance telephone leads each year CCL s telephone lead trading operation provides personal lines insurers and brokers with the facility to monetise unfulfilled leads and to acquire real-time and accurately profiled active shopper leads. Insurance shopper contacts Insurer A who fails to sell a policy and promotes Call Connection service Shopper offered / accepts transfer to Call Connection HOW IT WORKS Insurer A gets revenue for supplying lead Call Connection profiles shopper and matches to suitable insurers Call Connection transfers shopper (with data where possible) to Insurer B Insurer B buys a highly qualified, timely lead Leads can be filtered using price parameters as well as a range of risk factors including age, postcode, vehicle type, claims history and convictions record. Operational restrictions can also be applied. TELEPHONE LEAD TRADING We re delighted to have the opportunity to work with Call Connection. Our people love working with them and our customers appreciate talking to them John Close, Insurance Relations Director, AA Insurance Services

4 To date CCL has written over 70 million of GWP on behalf of its third party sales and administration clients Since 2011, CCL has provided sales fulfilment, customer service and renewal retention activity to its partners and currently handles in excess of 30,000 calls per month, delivering a highly efficient service and a very competitive CPA. These services can be integrated with any existing contact centre operation to provide additional or alternative resource. Taking inbound THIRD PARTY SALES & ADMINISTRATION calls from any source and using the insurance provider s own sales system, specially trained CCL agents attempt to sell policies, including any add-ons. Payment collection also uses the provider s own system. Call Connection can also handle broader third party policy administration work as well as MTAs and both inbound and outbound renewal campaigns. The benefits are clear: Call abandonment is minimised; customer service levels are improved; and sales are increased. Accountability is paramount too, with full call recording and detailed MI provided. Their professionalism, flexibility, technology and understanding of our business has delivered in spades Mike Brockman, CEO, Insurethebox

5 CCL provides a range of bespoke contact centre services and solutions The combination of CCL s proprietary IT and telephony systems, its insurance broking background and a great team of contact centre agents can be used to create highly tailored contact centre services. These have been well received by insurers and brokers, many of whom are facing increasing pressures on their own contact centres. Some examples of services we have either specifically developed for partners or recently scoped for potential partners are: Service protection support Disaster recovery CONTACT CENTRE SOLUTIONS Overflow call management They have great technology, they have very good people Mark Hallam, Head of Personal Lines, Swinton Insurance

6 ONLINE MOTOR INSURANCE AGGREGATION CCL generates over one million online motor insurance quotes each year CCL has been operating consumer-facing online insurance aggregation services since 2009, running its own comparison site, Tiger.co.uk, as well as building and managing sites for other companies. Tiger.co.uk Tiger.co.uk was launched in 2009 and delivers a car, bike and van insurance comparison service with panels of over 100, 35 and 20 brands respectively. The site features a unique and innovative Easyfill quote form and shopper surveys highlight its ease and speed of use as well as its competitive and accurate pricing. White Label Sites CCL provides white label motor insurance aggregator solutions to companies including Q4 and Bobatoo, with other sites under development. These white label sites are based upon the successful Tiger.co.uk site and provide a flexible end-to-end solution that includes panel recruitment, management and compliance support, reporting, invoicing and marketing follow up. We feel their aggregator system and account management team are second to none Jonathan Bentley, Director, Q4

7 CCL works with over 80 insurance providers WHO WE WORK WITH They listen, they understand, they deliver Mark Bower-Dyke, Chairman, Be Wiser

8 FIND OUT MORE To discuss how your business could benefit from working with Call Connection: US AT: GIVE OUR BUSINESS DEVELOPMENT TEAM A CALL: OR VISIT OUR WEBSITE: