Intranet Landscape Analysis

Transcription

1 The intranet landscape is as wide as it is deep. It is evolving rapidly with advances in modern technology and the demands of an increasingly global and virtual workplace. This report provides a top level analysis of the current intranet environment including technology types, emerging trends, success factors and common features and functions. A detailed appendix outlines resources and charts comparing vendor technologies across features and function. Intranet Landscape Analysis Prepared by Insidedge 2013

2 Table of Contents Overview Defining the intranet Intranet technology types Top intranet trends Intranet success factors Intranet technologies by category Common features and functions Appendix P a g e

3 Overview Selecting an intranet technology is not a simple or easy process. In fact, it requires significant diligence and a keen understanding of targeted business needs. As a result, it s critical to understand the external landscape of intranet technology. There are a great many vendors and platform types to choose from, each offering their own take on common features and functionality. Although these vendors are the masters of their technological realm, they are often not responsible for the actual development, customization and integration of the platform itself. In fact, most vendors contract with integration partners who are responsible for overseeing and executing these processes. There are nearly as many integration partners as there are intranet technology vendors. As such, the best platform may be spoiled by a lackluster integration partner. Therefore during the selection process, it s just as important to consider the integration partner as well. This report was designed to support this complex and somewhat daunting process. Its goal is to create a starting point, or baseline, by providing a high-level overview of the intranet landscape as it exists today. Therefore, the following topics are covered: Defining the intranet Intranet technology types Top intranet trends Intranet success factors Common intranet features and functions A detailed appendix includes resources, lists and vendor comparison charts for further exploration. Ultimately, the information provided in this document should better equip your business to embark on the journey of selecting a suitable vendor partner that meets the wants and needs of your intranet platform. 2 P a g e

4 Defining the Intranet The intranet landscape has evolved like any other digital platform from a 1.0 to a 2.0 state, with a significant swing occurring in the past five years with the rise of social and mobile technologies. According to Prescient, a leading intranet consultancy, the intranet platform has traversed many versions to get where it is today: Version 1.0: Welcome page (a welcome message and a phone number) Version 1.1: Bulletin board (simple communications) Version 1.2: Corporate newsletter (structured news & limited document management) Version 1.3: Help Desk (simple transactions like the employee directory) Version 1.4: Corporate Store (more complex transactions such as e-hr and self-service) Version 1.5: The Portal (authorization, authentication, application & database integration) Version 2.0: The Social Intranet (real-time communication, news feeds, content tagging and sharing) Today, the term intranet is used loosely as a catch-all within organizations to describe any website or group of websites that helps employees communicate and live within the organization s ecosystem, every day. In reality, when people say intranet they are referring to one of three things: an Intranet website, a portal or a content management system. Each of these terms is used interchangeably which often adds to the confusion when embarking on the process of selecting an intranet technology. Intranet technologies come in a variety of shapes, sizes and cost but the majority of these technologies are built on a content management system (CMS). According to the Intranet 2.0 Global Study (2010), 77% of all organizations use a CMS for their intranet and more than 34% of those use a brand name option. The volume of intranet solutions available today is quite vast, with literally thousands of options available for consideration. Fortunately, these technologies can be organized into four major categories: Content management systems (e.g. Open) Portals (e.g. Liferay) Web development platforms (e.g. SharePoint) Social media platforms (e.g. SocialText) The proceeding section explains in more detail, the capabilities and differentiating factors of the four major intranet types in an effort to more clearly define how these platforms might be used. 3 P a g e

5 Intranet Technology Types Content Management Systems Content Management Systems (CMS) are database-driven tools that allow non-technical users to publish and manage content onto an intranet, extranet, or website. Given that 77% of intranet platform use some kind of CMS, it is not surprising that there are many CMS sub-categories: Web content management systems (WCMS) Enterprise content management systems (ECMS) Document management system (DMS) Learning management system (LMS) Mobile content management system (MCMS) The most popular of these categories are WCMS and ECMS, so we will focus our content management system review on these sub-types. Web Content Management Systems (WCMS): WCMS is a web-based software solution for creating, publishing and managing content on intranets. Key characteristics include: Templates there are pre-configured templates Link management links will point to right content Multilingual publishing create, publish, and manage content into multiple languages Content syndication publish something once and it will update and syndicate to multiples sources Archiving retain and restore content Positives of WCMS include: Low cost of publishing Low publishing training Low implementation costs Better managed accessibility compliance Negatives of WCMS include: Moderate to low security Limited categories for tagging and classifying content Enterprise content management systems (ECMS): Bigger, broader organizing and storing enterprise solutions that include multiple CMS solutions such as web content management, record management, and digital asset management. Key characteristics include: Document management 4 P a g e

6 Web content management (WCMS) Digital asset management annotating, cataloguing, storing, and retrieving digital assets Business process management/workflow management approval and governance processes Positives of ECMS include: Better built-in security Categorizations for tagging and classifying content Defined roles and responsibilities Structured information management Negatives of ECMS include: Poor usability Requires user training Vendor documentation and support Licensing costs Other Technology Types In addition to the standard CMS options, there are also Portal and Social intranet platforms. It is important to note that many portals and social intranets have some CMS capabilities included. For this reason, they are often considered types of WCMS or ECMS systems. Portals: Portals are gateways for tools and information on an enterprise intranet. They provide a framework for incorporating different applications and processes that reaches multiple points in an organization, such as HR to IT. Portals come with complex challenges around systems integration, usability, security and business processes. Ultimately, portals are more driven by business rather than IT and while there are many reasons why a business turns to portal solutions, there are three main principles that are fulfilled by portals: Enterprise application integration, personalization and security (authentication/ authorization). Key characteristics include: Application integration linking enterprise applications, such as ECM, WCM, and databases Security Service oriented architecture (SOA) framework to integrate different resources and applications written in different languages and systems to be able to be accessed on a single composite application Positives of portals include: Taxonomies for tagging and classifying content Negatives of portals include: Poor usability 5 P a g e

7 Non-standard coding Confusing interface Limited solution market Expensive licensing, support and maintenance Web Development Platform: Web development platforms are proprietary platforms that are built and customized by the organization itself. In some instances this work is done by the organization s own IT and web development resources and in other cases, the customized work is outsourced to a specialized vendor. Features can be inclusive of any of the intranet technology types given that it is a completely customized solution. This is one of the benefits of this alternative, that it allows the organization to pick and choose specific features that it needs or wants and avoid those that are unnecessary. Positives of web development platforms include: Targeted, customized design Specialized content management platforms Less need for vendor management Negatives of web development platforms include: No external technical support Separate maintenance team Costly upkeep Time consuming to update and maintain Social Platforms: The newest and fastest growing type of intranet, the Social Media Platform, features multiple social tools that employees can use as vehicles for sharing knowledge. The majority of these platforms are built upon Portal, WCMS, ECMS or Web Development Platforms. As a result, the pros and cons of social platforms (like Jive or Igloo) are not listed below because they fall in to the same categories as those listed above. What makes these platforms unique are their highly evolved capabilities for supporting social interaction through features such as blogs, wikis, discussion forums, networking, etc. in an effort to engage employees in real-time conversation and knowledge sharing. Key features include: Blogs Wikis Discussion forums Groups Real-time news feeds Trending content Sharing and liking Content tagging People directory/profiles 6 P a g e

8 Top Trends and Best Practices The world of intranet technology is constantly evolving and advancing. This is driven not only by the changing digital environment, but also by the changing needs of today s global organization. The number of trends and best practices is extensive; however, below is a short list of the hottest items being discussed today. The Social Intranet The social intranet is a relatively new concept, arriving on the scene around It is born out of the meteoric rise of social media platforms like Facebook and Twitter. The social intranet can be defined as: An intranet that features multiple social media tools for most or all employees to use as collaboration vehicles for sharing knowledge with other employees. Today, social functionality and intranet technology is becoming main stream. In fact, Prescient s Intranet 2.0 Global Study found that 87% of organizations have at least one social media tool on the intranet. Intranet 2.0 and social media for the enterprise have the same meaning: Next generation tools best represented by blogs, wikis, RSS, podcasting and social bookmarking. The Mobile Intranet More people are connected through their mobile devices. With the rise of the BYOD (bring your own device) movement, it is even more important for companies to adapt their intranets to be mobile-friendly. Currently, 45% of organizations offer no mobile intranet solutions. One third offer basic services such as calendar, directory and news and only 20 percent have mobile access to work tools for collaborative, HR and other task-related needs. Mobile access is at a point where the early adopters have implemented new groundbreaking solutions and it is predicted that mainstream adoption will occur in the next 12 to 24 months. 7 P a g e

9 Pay it forward Intranet The digital workplace is an integral part of how organizations are transforming their ways of working towards greater collaboration, open innovation and mobile and real time reactivity. The intranet is becoming a place to reward and recognize employees for their work. As a result, intranet managers are taking on a role of cultural change through the intranet by helping to foster a more open, collaborative atmosphere for employees. The pay it forward intranet instills collaborative cultures, enhances team-spirit and publishes team contributions and success stories. Testing and Surveying With the advancement of polling widgets and the rising need to consistently measure employee opinions and attitudes, surveying through the intranet is becoming a quickly growing practice. Intranet polling is an efficient way to centralize scores and responses from polls and surveys and allows for the quick review and evaluation of performance. In addition, polls are being used to discover trends, identify potential areas of resistance and confirm the relevance of particular organizational changes and strategies. Employee Directory Integration In 2012, employee directories took a big step forward from the traditional applications category to a single directory tab. This also included extended functionality and added fields to the employee directory module. Now, employees can easily create profiles with names, titles, departments, or any other tags. In addition, adding social network data from sources such as LinkedIn and Facebook will help people connect outside of the workplace. Cloud-based Intranets Cloud-based technology platforms have taken hold in the enterprise space in a big way. The major push for this evolution comes from lower costs associated with maintenance. Cloud-based servers reduce dependence on internal servers, which are notoriously expensive to purchase, upkeep and upgrade, not only from the cost of the server itself, but from a labor cost as well. In addition to cost, the cloud gives IT departments more flexibility and reliability. Data remains protected and secure despite being stored in non-local environments. People and Topical Tagging New content feed widgets display tag feeds and/or wall feeds that automatically update as content is tagged or wall posts are created. In 2013, there is an expectation for a renewed focus on innovative content tagging practices that focus on uniting employees around organizational topics, rallying for events, creating awareness of internal and external campaigns and furthering people collaboration. 8 P a g e

10 Intranet Success Factors Research studies have shown that factors contributing to a successful intranet may be distilled down to several key features. The chart below represents a comparison between good and great intranets based on these common success factors. It is important to keep in mind that in addition to those items listed below, every intranet implementation, use case and organizational culture has its own unique set of extenuating circumstances that may or may not lead to successful adoption. Success Factors Good Intranets Great Intranets Design Reflects corporate brand Contains simple colors and images Employees have limited presence on intranet Layout Two to four columns Large banner Emphasis on images and design Global navigation is primarily kept in the banner A search engine bar that may be either in the banner or on home page Content Centralized content backed by some standard content Content sometimes formatted for web Usually up to date Ownership is sometimes unknown and significant amounts of abandoned content Usability A working search engine Presence of meta tagging Working links and global navigation Information Architecture 9 P a g e An organizational structure with catch-all sections for policies, forms, etc. Resume company organization chart, with function-specific categories not tied to a particular department or group Plan Plans involving some defined goals, log analysis, and user research Performance measures are minimal and lack baseline for comparison Bold new design, but without much color Employees have increased presence, such as real employee photos Strategic shading behind priority content Three columns Nominal banner Stress on information retrieval A text to white space ratio of 70/30 Global navigation is only in the banner Search engine is in the banner and is an input box, not a link Distributed authorship Well-defined standards A central content management platform and standardized templates Web-trained writers create content Content shows owner s name and Taxonomy-supported meta tagging Multiple information paths Search can support meta tagging Breadcrumb navigation Business intuitive architecture with 6 to 8 parent categories that reflect business needs and not the organizational chart Redundant links that cross-promote content Key stakeholders understand plan and support with tracking of success factors and measures, including return of investment and a formal directives that align with enterprise s key objectives Performance measures are actively monitored

11 and tracked, not the baseline Governance Communications and IT team share ownership Formally defined committee structure driven by one or two executive champions Ambiguous standards Well-defined, enforced standards of intranet Informal engagement of other standardization and editorial content stakeholder groups such as HR Publishing Simple, easy publishing with the help of tools (such as Lotus Notes or Single publishing tool is a centralized databasedriven content management Dreamweaver) Fixed templates and standards Limited templates Advanced content management system Limited database capabilities functionality and user management Tools Advanced search Advanced employee self-service tools Some online tools Personalized portal Some multimedia features Web 2.0 functionality Next generation search that is supported by hard-coded results to popular searches Executive support Some support mostly passive Involved, participating champions Employee Occasional user research Regular employee surveys/focus engagement Use of quick polls groups/usability testing Using advisory panels Use feedback actively Staffing Equivalent of one and a half full time employees Two to three full-time employees with informal and formal committee of up to a couple dozen Some occasional contributors stakeholders Dozens of part-time contributors Resources Funding when needed Detailed budged backed by cost-benefit analysis Must have measurable return on investment in intranet 10 P a g e

12 Intranet Technologies by Category The following is a detailed, but not comprehensive list of the largest, most common and most secure intranet technology platforms. This list represents the most popular market leading solutions and does not include all technology platform types; however, it is a substantial high-level categorization. ENTERPRISE SCALE SOLUTIONS Technology Platform Web Vendor ECM Portal WCMS Dev Alfresco Enterprise EMC Documentum IBM Websphere IBM Filenet IBM Lotus Web Content Management Microsoft SharePoint OpenText ECM Suite OpenText Vignette Portal Social Media OpenText Vignette Content Management Oracle Webcenter Oracle Weblogic Oracle ECM Oracle Universal Web Content Management Red Hat JBoss Enterprise Portal LARGE SCALE SOLUTIONS Technology Platform Web Vendor ECM Portal WCMS Dev Day Communique Fatwire exo Portal Liferay Portal Percussion Sitecore SDL Tridion uportal Yammer Social Media 11 P a g e

13 MEDIUM SCALE SOLUTIONS Technology Platform Vendor ECM Portal WCMS Active Alterian Web Dev Social Media Alfresco Share Atlassian Confluence Docuware ConnectBeam CoreMedia Clickability Drupal e-spirit Enonic ez Systems Ektron EpiServer Google Sites Hannon Hill Ingeniux Jive Joomla Kentico Mindtouch Newsgator Ning OpenText RedDot ptools PaperThin PB Works SocialText Spring CM Telligent Telrik SiteFinity Traction ThoughtFarmer The Level VYRE Unify 12 P a g e

14 SMALL SCALE SOLUTIONS Technology Platform Intranet Technology Platform ECM Portal WCMS Web Dev Social Media Blogger DotNetNuke Hippo IGLOO Lyris Hot Banana OpenCMS Plone SocialCast TYPO3 Umbraco WordPress Common Intranet Features and Functions The features and functions present in intranet technologies are as varied as the number of platforms themselves. Each technology vendor typically has at least a handful of unique features and functions that are not offered by their competitors. However, there are a variety of features that are relatively similar across all platforms and those features can be organized into the following categories: Security Document Management Search Workflow Management Project Management Social Interaction Publishing Mobile Content Management Systems Integration Analytics Technical Support Design 13 P a g e

15 Below is a list of some of the most common functionality that falls within each of these categories. A detailed vendor comparison chart located in the appendix catalogs which vendors have these features and functions within their set of offerings. It is important to note that this is not an exhaustive list, but is instead a streamlined version of the most frequently occurring features and functions. For further details on the features for each platform it is recommended to work with the vendor directly. You may also refer to the appendix section titled Features and Functions by Vendor to see a top-line comparison across top vendors, by feature category. Category Security Document Management Search Workflow Management Project Management Social Interaction Features Secure Log-in and User Authentication Cloud capabilities Firewall CMIS compliance Code blocks Cloud and on-premise in sync and updated Backup and restore content File records of company Administrators authenticate access Document version control Share sites, folders, and files with other users Export files externally Comprehensive search to find documents Tag content Full-text search Search prediction/auto fill Configurable workflow manager Create and fill out forms Business Connectivity Services Create widgets Bridge with external sources Assign tasks to team members or individuals Create space for specific group add members, share content Task notification Make Task list Real-time updates of document workflows "Like" content, "follow" favorite content author Commenting feature Message board Create polls User profiles Activity Feed Customize activity mentions Share work achievements with others Voting on content Instant Messaging Social media monitoring 14 P a g e

16 Publishing Mobile Content Management Systems Integration Analytics Technical Support Design 15 P a g e Publish content to multiple websites Wikis Blogging capabilities Develop or extend templates, layouts WYSIWYG editors Add multi-media Create Video Share web content and discuss Retrieve, manage, store images Review content prior to publishing RSS Reader and Publisher Web-Based Code Editor Rich text editor Access from mobile device Open content on mobile apps Upload, change, comment on documents Multi-Language support Content archival Calendar FAQ/Q&A's Metadata management Export content in different formats (PDF, Word, etc.) User directory Transform documents, s, etc. into discussions Pin company resources Organize information in hierarchy alphabetically, importance etc. Dashboard Microsoft Office Integration Integrate web content using existing applications, tools Integrate business applications Integrated toolbar for creation and management of portals Browser plug-in SharePoint Compatible Cross Browser support Distributed application functionality offered over the Web or intranet Network Analytics View trending content Key-word monitoring Tailor content, connections, etc. based on user activity Can produce report of site activity Google Analytics Integration Support staff via phone or Videos, tutorials, sample applications Built-in and support for industry-wide accessibility standards Tools for diagnosing problems Drag and Drop layout Control, add and edit, the CSS files used on the site Menu creator

17 Appendix Detailed data and resources 16 P a g e

18 Intranet Technologies by Category: List Format Enterprise scale solutions Alfresco Enterprise (open source ECM) Autonomy Interwoven (ECM and search) Broadvision Portal (ecommerce and portal solution) EMC Documentum (ECM) IBM Websphere (portal solution) IBM Filenet (ECM) IBM Lotus Web Content Management (WCMS) Microsoft SharePoint (web development platform & portal solution) OpenText ECM Suite (ECM) OpenText Vignette Portal (portal and ECM) OpenText Vignette Content Management (WCMS) Oracle Webcenter (middleware and portal solution) Oracle Weblogic (middleware and portal solution) Oracle ECM (ECM) Oracle Universal Web Content Management (WCMS) Red Hat JBoss Enterprise Portal (open source portal solution) SAP Netweaver (ERP portal) Salesforce (CRM platform) Large scale solutions Day Communique (WCMS) Fatwire (WCMS) exo Portal (open source portal) Liferay Portal (open source portal) Percussion CMS (WCMS) Sitecore (WCMS) SDL Tridion (WCMS) uportal (open source portal) Yammer (social media platform) Medium scale solutions Active (WCMS) Alterian (WCMS) Alfresco Share (open source ECM and social media platform) Atlassian Confluence (social media platform) Docuware (ECM) ConnectBeam (social media platform) CoreMedia (WCMS) Clickability (WCMS) CrownPeak (WCMS) Drupal (open source social media platform & WCMS) e-spirit (WCMS) Enonic (WCMS) ez Systems (WCMS) Ektron (WCMS) EpiServer (WCMS) Google Sites (ECM and social media platform) Hannon Hill (WCMS) Ingeniux (WCMS) Jive (social media platform) Joomla (open source WCMS) Kentico (WCMS) KnowledgeTree (DMS) Mindtouch (ECM and social media platform) Newsgator (social media platform) Ning (social media platform) OpenText RedDot (WCMS) ptools (WCMS) PaperThin (WCMS) PB Works (social media platform) SocialText (social media platform) Spring CM (ECM) Telligent (social media platform) Telrik SiteFinity (WCMS) Traction (social media platform) ThoughtFarmer (social media platform) The Level (WCMS) VYRE Unify (WCMS) Small scale solutions Blogger (open source blogging platform) DotNetNuke (open source WCMS) Hippo (open source WCMS) IGLOO (social media platform & WCMS) Lyris Hot Banana OpenCMS (open source WCMS) Plone (open source WCMS) SocialCast (social media platform) TYPO3 (open source WCMS) Umbraco (open source WCMS) WordPress (open source blogging platform and WCM 17 P a g e

19 Best Practices & Trends Resources General Information Mobile Best Practices Social Intranet Pay it Forward Intranet Testing and Surveying 18 P a g e Employee Directory Integration The Cloud

20 Collaborative People and Topical Tagging Intranet Technology Types Features and Functions by Vendor The following charts outline features and functions by the top intranet vendors in accordance with the following categories: Security Document Management Search Workflow Management Project Management Social Interaction Publishing Mobile Content Management Systems Integration Analytics Technical Support Design 19 P a g e

21 Platform Secure Log-in and User Authentication Firewall Cloud capabilities CMIS Compliant Code blocks Cloud and on-premise in sync and updated Backup and restore content File records of company Administrators authenticate access of users to content and functionality Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent Elcom Security 20 P a g e

22 Platform Comprehensive search to find documents Tag content Search Full-text search Search prediction and auto fill Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent Elcom Platform Document version control Document Management Share sites, folders, and files with other users Export files externally Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent Elcom 21 P a g e

23 Platform Configurable workflow manager Workflow Management Business Connectivity Create and fill Services - work out forms with external content Create widgets Bridge with external sources - customers Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent Elcom Platform Assign tasks to team members or individuals Project Management Create space for specific group add members, share content Task notification Make Task list Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent Elcom 22 P a g e

24 Platform Multi-Language support Content archival Calendar FAQ/Q&A's Content Management Export content in Metadata different management formats (PDF, Word, etc.) User directory Transform documents, s, etc. into discussions Pin company resources Organize information in hierarchy alphabetically, importance etc. Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent Elcom Dashboard Publishing Platform Publish and share content with multiple websites Wikis Blogging capabilities Develop or extend templates/lay outs Page and layout management using WYSIWYG editors Add multi-media Create Video Share web content and discuss Retrieve, manage, store images Review content prior to publishing RSS Reader and Publisher Web-Based Code Editor Rich text editor Add Macros Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent Elcom 23 P a g e

25 Mobile Platform Access from mobile device Open content on mobile apps Upload, change, comment on documents from mobile Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent Elcom Analytics Platform Network Analytics View trending content Key-word monitoring - track monitored key works/phrases Tailor content, connections, etc. based on user activity Can produce report of site activity Google Analytics Integration Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent Elcom 24 P a g e

26 Platform Support Staff via phone or Resources - videos, tutorials, sample applications Technical Support Built-in support for keyboard navigation and support for industry-wide accessibility standards Tools for diagnosing problems in development and production Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent Elcom Design Platform Drag and Drop layout and controls Control, add and edit, the CSS files used on the site Menu creator Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent Elcom 25 P a g e

27 Platform Microsoft Office Integration Integrate web content using exisiting applications/tools Integration with your existing web applications (ie Dupal) Integrate business applications Systems Integration Integrated toolbar for creation and management of portals Sharepoint Compatible Cross Browser support Distributed application functionality offered as a service over the Web or intranet Alfresco Enterprise IBM Websphere Microsoft SharePoint Oracle Weblogic exo Portal Sitecore Yammer Atlassian Confluence Drupal Jive Newsgator Telligent 26 P a g e