BOOK OF ABSTRACTS. Information Systems for a Smart, Sustainable and Inclusive World

Transcription

1 BOOK OF ABSTRACTS Information Systems for a Smart, Sustainable and Inclusive World 5-10 June, 2017

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3 MESSAGE FROM THE CONFERENCE CO-CHAIRS Isabel Ramos Helmut Krcmar Virpi Tuunainen ECIS 2017 will take place in Guimarães, Portugal at the Centro Cultural Vila Flor and is hosted by the Department of Information Systems of the University of Minho. The aim of the ECIS 2017 is to discuss the fundamental issues related to the role information systems research and education can play in creating a smart, sustainable and inclusive world. The world is facing very complex and long-term challenges that require sophisticated and integrated responses in a context of globalization, strong interdependency, pressure on resources, ageing. Simultaneously, the creation and sharing of information and knowledge is growing at a fast pace. The increasing pace of technological innovation and qualification of human resources brings with it the hope that the economic and social changes necessary to the well being of the world population may occur in an effective way. The Information Systems and Technologies have the potential to enhance the collective intelligence necessary to support a smart, sustainable and inclusive world. They can: (i) improve the use of scarce resources; (ii) engage citizens in the participative and self-organized processes required to improve regions resilience and well-being; (iii) enable innovative ways to do business; (iv) support the effective use of huge amounts of information in private and public decision making; (v) extend the human capabilities (physical and cognitive) among many other applications with a strong potential to contribute to effectively address the global challenges ahead. We invite all of you to participate in the AIS [affiliated] prestigious conference ECIS 2017 that will take place in the historical city of Guimarães. Isabel Ramos, Helmut Krcmar and Virpi Tuunainen Conference Co-Chairs ECIS2017

4 COMMITTEES Conference Chairs Isabel Ramos, University of Minho, Portugal Helmut Krcmar, TUM Technical University of Munich, Germany Virpi Tuunainen, Aalto University, Finland Program Chairs Jan Pries-Heje, Roskilde University, Denmark João Álvaro Carvalho, University of Minho, Portugal Jörg Becker, University of Münster, Germany Research Paper Chairs António Lucas-Soares, Universidade do Porto, Portugal Carl Adams, University of Portsmouth, UK Wendy Currie, Audencia Nantes, School of Management, France Research-in-Progress Chairs Bjørn Erik Munkvold, University of Agder, Norway Henrique O Neill, ISCTE, Portugal Robert Winter, University of St. Gallen, Switzerland Doctoral Consortium Chairs Kevin Desouza, Arizona State University, USA Niall Hayes, Lancaster University, UK Workshop and Tutorials Chairs Antoine Harfouche, Université Paris Dauphine, France Brian Fitzgerald, University of Limerick, Ireland Paulo Rupino, Universidade de Coimbra, Portugal Junior Faculty Consortium Angelika Kokkinaki, University of Nicosia, Cyprus Rui Quaresma, Universidade de Évora, Portugal Karl(heinz) Kautz, Royal Melbourne Institute of Technology (RMIT) University, Australia Neri dos Santos, Universidade Católica do Estado do Paraná, Brazil Panel Chairs Edson Luiz Riccio, Universidade de São Paulo, Brazil Jan Damsgaard, Copenhagen Business School, Denmark Jan Devos, Universiteit Gent, Belgium CIO Symposium Chairs Dov Te eni, Tel Aviv University, Israel José Tribolet, Instituto Superior Técnico, Portugal Luís Amaral, University of Minho, Portugal

5 Submission Team Ana Cardoso, University of Minho, Portugal Irving Reascos, University of Minho, Portugal Nuno Santos, University of Minho, Portugal Victor Barros, University of Minho, Portugal Local Organization Chairs Aleš Popovič, University of Ljubljana, Slovenia Alexandre Miguel Pinto, Fac. Ciências da Univ. Lisboa Anabela Mesquita, Polytechnic Institute of Porto, Portugal Arminda Lopes, Instituto Politécnico de Castelo Branco, Portugal Delfina Sá-Soares, University of Minho, Portugal Isabel Seruca, Portucalense, Portugal Maria João Ferreira, Universidade Portucalense, Portugal Olga Delgado Ortega, Universidade Lusófona, Portugal Paulo Silva, University of Évora, Portugal Rui Dinis de Sousa, University of Minho, Portugal Tiago Oliveira, NOVA IMS, Portugal

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7 PROGRAM

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9 June 6th WORKSHOPS University of Minho 09:00-10:30 Room B1.13 Room B1.14 Room B1.15 Room B1.16 Room B1.17 Mastering the Process of Socio-Technical Perspectives Grounded Theory Research in Design Science Research: a on Information Systems Information Systems: Doing Hands-on Tutorial Security and Publishing Developing Activity Theory in Information Studies 10:30-11:00 Coffee-Break 11:00-12:30 Mastering the Process of Socio-Technical Perspectives Developing Activity Theory in Grounded Theory Research in on Information Systems Information Studies Information Systems: Doing Security and Publishing 12:30-13:00 13:00-14:00 Lunch 14:00-16:00 Developing Activity Theory in Information Studies Mastering the Process of Grounded Theory Research in Information Systems: Doing and Publishing Socio-Technical Perspectives on Information Systems Security 16:00-16:30 Coffee-Break 16:30-18:00 Mastering the Process of Socio-Technical Perspectives Developing Activity Theory in Grounded Theory Research in on Information Systems Information Studies Information Systems: Doing Security and Publishing Design Science Research: a Hands-on Tutorial Design Science Research: a Hands-on Tutorial Design Science Research: a Hands-on Tutorial Similarity Detection in Digital Trace Data Similarity Detection in Digital Trace Data Opening Smart Cities: Challenges to Engage Citizens through Information Systems Opening Smart Cities: Challenges to Engage Citizens through Information Systems

10 June 7th WORKSHOPS University of Minho 09:00-10:30 Room B1.13 Room B1.14 Room B1.15 Room B1.16 Room B1.17 DSI Auditorium International Workshop for Practitioner- Researchers Service Science: New Perspectives and Directions for IS Designing User Assistance System 10:30-11:00 Coffee-Break 11:00-12:30 12:30-13:00 13:00-14:00 14:00-16:00 International Workshop for Practitioner- Researchers Electronic Resources for the Aging Society Service Science: New Perspectives and Directions for IS Service Science: New Perspectives and Directions for IS Designing User Assistance System Knowledge Engineering for Bio- Medical and Health Intelligent Information System 16:00-16:30 Coffee-Break 16:30-18:00 Electronic Resources for the Aging Society Service Science: New Perspectives and Directions for IS Knowledge Engineering for Bio- Medical and Health Intelligent Information System Lunch PLS Path Modelling Using ADANCO 2.0: Introduction, Extensions, and Advances PLS Path Modelling Using ADANCO 2.0: Introduction, Extensions, and Advances PLS Path Modelling Using ADANCO 2.0: Introduction, Extensions, and Advances PLS Path Modelling Using ADANCO 2.0: Introduction, Extensions, and Advances Towards Interdisciplinary Dialog in Service Design Contexts Towards Interdisciplinary Dialog in Service Design Contexts Towards Interdisciplinary Dialog in Service Design Contexts Towards Interdisciplinary Dialog in Service Design Contexts How to Be an Effective Reviewer: a Workshop for PhD Students and Junior Faculty How to Be an Effective Reviewer: a Workshop for PhD Students and Junior Faculty

11 June 8th Main Conference CCVF GA PA S1 S2 S3 S4 08:00-08:30 Reception and Registration 08:30-09:30 Opening Session GA 09:30-10:30 Keynote 1 GA Katrin Metcalf 10:30-11:00 Coffee-Break 11:00-11:30 11:30-12:00 12:00-12:30 12:30-13:00 13:00-13:30 13:30-14:00 Empowering Refugees with Technology: Best Practices and Research Agenda PANEL 14:00-14:30 Unleashing 14:30-15:00 innovation in information systems 15:00-15:30 research together 15:30-16:00 PANEL IS for a Smart, Sustainable and Inclusive World Industry PANEL A Sociotechnical Approach for 21st Century Problems Maritime Informatics IT Governance and Business-IT Alignment Service Innovation, Engineering and Management Lunch 16:00-16:30 Coffee-Break 16:30-17:00 17:00-17:30 17:30-18:00 General IS Topics Digital Health Initiatives IT Governance and Business-IT Alignment Materiality of IT and Ubiquitous Computing Financial Technology (FinTech) and the Digitization of Financial Services General IS Topics Digital Ecosystems: Challenges and Opportunities IS Teaching and Learning Smart Information Systems for Inclusive Education Social Media in Business and Society Digital Government in the Public Sector General IS Topics Business Models in a Digitized World Business Process Management RiP Presentation Session 1

12 June 09th Main Conference CCVF GA PA S1 S2 S3 S4 09:00-10:00 Keynote 2 GA Rui Paiva 10:00-10:30 10:30-11:00 Business Process Management Big Data Analytics and Business Transformation Participatory Aspects and Inclusion in Social Media 11:00-11:30 Coffee-Break 11:30-12:00 12:00-12:30 12:30-13:00 13:00-13:30 13:30-14:00 14:00-14:30 14:30-15:00 15:00-15:30 15:30-16:00 General IS Topics Making an Impact in a Publish-or-Perish World PANEL Big Data Analytics and Business Transformation A Sociotechnical Approach for 21st Century Problems IS Adoption and Diffusion Service Innovation, Engineering and Management Lunch 16:00-16:30 Coffee-Break 16:30-17:00 17:00-17:30 17:30-18:00 Business Analytics and Data Science for Business Performance Knowledge Management Social and Ethical Implications of ICT Use Digital Government in the Public Sector Openness and IT Social Media in Business and Society IS Adoption and Diffusion Digital Health Initiatives IT Governance and Business-IT Alignment Business Models in a Digitized World IS Research Methods and Philosophy Internet of Things in Organizational Life IS for a Smart, Sustainable and Inclusive World IS Adoption and Diffusion Healthcare Information Systems for a Smart, Sustainable and Inclusive World RiP Presentation Session 2 RiP Presentation Session 3

13 June 10th Main Conference CCVF GA PA S1 S2 S3 S4 09:00-09:30 Politics and AIS: Openness and IT 09:30-10:00 Where do we draw 10:00-10:30 the line IS Research PANEL Methods and 10:30-11:00 Philosophy Digitization and Innovation in the Public Sector 11:00-11:30 Coffee-Break 11:30-12:00 12:00-12:30 12:30-13:00 13:00-13:30 13:30-14:00 Social and Ethical Implications of ICT Use Business Analytics and Data Science for Business Performance Digitization and Innovation in the Public Sector Digital Ecosystems: Challenges and Opportunities Economics and Value of IS Economics and Value of IS Lunch (Closing Session & Port Wine/Green Wine tasting) Use of ICT in Crisis Communications Entrepreneurship and IS Healthcare Information Systems for a Smart, Sustainable and Inclusive World Accounting Information Systems Knowledge Management RiP Presentation Session 4

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15 June 6 th University of Minho, Campus of Azurém 09:00-18:00 WORKSHOPS SESSIONS [Full Day] Developing Activity Theory in Information Studies Room: B1.13 Organizers: Stan Karanasios, RMIT University, Australia David Allen, University of Leeds, United Kingdom Jyoti Mishra, University of Bradford, USA Alistair Norman, University of Leeds, United Kingdom Boyka Simeonova, Loughborough University, United Kingdom Mastering the Process of Grounded Theory Research in Information Systems: Doing and Publishing Room: B1.14 Organizers: Walter D. Fernandez, UNSW Business School, Australia Natalia Levina, New York University Stern School of Business Suprateek Sarker, University of Virginia, USA Robert W. Gregory, IESE Business School, Spain Socio-technical perspectives on Information Systems Security Room: B1.15 Organizers: Moufida Sadok, University of Tunis, Tunisia Lynn Futcher, Nelson Mandela Metropolitan University, South Africa Penny Ross, University of Portsmouth, United Kingdom Design Science Research: A Hands-on Tutorial Room: B1.16 Organizers: Jan Pries-Heje, Roskilde Universitet, Denmark Richard Baskerville, Georgia State University, USA John Venable, Curtin Business School (CBS), Australia 09:00-12:30 WORKSHOPS SESSIONS [Half-Day] Similarity Detection in Digital Trace Data Room: B1.17 Organizers: Mahmood Shafeie Zargar, Vrije Universiteit, Netherlands Harris Kyriakou, IESE Business School, Spain Yegin Genc, Pace University, USA

16 June 6 th University of Minho, Campus of Azurém 14:00-16:00 WORKSHOPS SESSIONS [Half-Day] Opening Smart Cities: Challenges to engage citizens through information systems Room: B1.17 Organizers: Mijail Naranjo, NOVAIMS, Portugal Guiying Du, WWW, Germany Khoi Manh Ngo, Universitat Jaume I, Spain Albert Acedo Sánchez, NOVAIMS, Portugal Mehrnaz Ataei, University of Muenster, Germany Ana Maria Bustamante Duarte, University of Münster, Germany Manuel Portela, Universitat Jaume I, Spain

17 June 7 th University of Minho, Campus of Azurém 09:00-18:00 WORKSHOPS SESSIONS [Full Day] Service Science: New Perspectives and Directions for IS Room: B1.14 Organizers: Daniel Beverungen, Paderborn University, Germany Christoph Breidbach, University of Melbourne, Australia PLS Path Modelling Using ADANCO 2.0: Introduction, Extensions, and Advances Room: B1.16 Organizers: Jose Benitez, Rennes School of Business, France Jörg Henseler, University of Twente, Netherlands Towards Interdisciplinary Dialog in Service Design Contexts Room: B1.17 Organizers: Licínio Roque, Universidade de Coimbra, Portugal Eduardo Miranda, Carnegie Mellon University, USA Nuno Nunes, University of Lisbon, Portugal 09:00-12:30 WORKSHOPS SESSIONS [Half-Day] International Workshop for Practitioner-Researchers Room: B1.13 Organizers: Tadhg Nagle, Cork University Business School, Ireland David Sammon, University College Cork, Ireland Paidi O Reilly, University College Cork, Ireland Jeremy Hayes, University College Cork, Ireland Cathal Doyle, Victoria University of Wellington, New Zealand Designing User Assistance System Room: B1.15 Organizers: Stefan Morana, Karlsruhe Institute of Technology, Germany Jella Pfeiffer, Karlsruhe Institute of Technology, Germany

18 June 7 th University of Minho, Campus of Azurém How to be an effective reviewer: A workshop for PhD students and junior faculty Room: DSI Auditorium Organizers: Edgar Whitley, London School of Economics and Political Science, United Kingdom 14:00-16:00 WORKSHOPS SESSIONS [Half-Day] Electronic Resources for the Aging Society Room: B1.13 Organizers: Wendy Currie, Brunel University, United Kingdom Doug Vogel, Harbin Institute of Technology, China Heiko Gewald, Neu-Ulm University of Applied Sciences, Germany Knowledge Engineering for Bio-Medical and Health Intelligent Information System Room: B1.15 Organizers: Abdel-Badeeh M. Salem, Ain Shams University, Egypt 19:00-23:00 WELCOME RECEPTION POUSADA MOSTEIRO GUIMARÃES SMALL LUXURY HOTELS Venue: Hotel St. Marinha Phone: Web Page: Largo Domingos Leite de Castro, Lugar da Costa, , Guimarães GPS: Lat: N ; Long: W

19 June 8 th 08:00-08:30 RECEPTION AND REGISTRATION 08:30-09:30 OPENING SESSION Room: GA Isabel Ramos, Co-Chair of ECIS2017 Jason Thatcher, President of AIS António M. Cunha, Dean of University of Minho Adelina Pinto, Councillor of Education, Human Resources, Library and Archives 09:30-10:30 PLENARY I IS THERE A LIMIT TO DIGITALIZATION? OR SHOULD THERE BE? Room: GA Katrin Nyman-Metcalf, Tallinn University of Technology, Estonia 10:30-11:00 Coffee-Break 11:00-13:00 PANEL I EMPOWERING REFUGEES WITH TECHNOLOGY: BEST PRACTICES AND RESEARCH AGENDA Room: GA Hanna Krasnova, University of Potsdam Safa a AbuJarour, University of Potsdam Antonio Díaz Andrade, Auckland University of Technology Sebastian Olbrich, European Business School Chee-Wee Tan, Copenhagen Business School Cathy Urquhart, Manchester Metropolitan University Manuel Wiesche, Technische Universität München 12:00-13:00 INDUSTRY PANEL Room: PA Raul Azevedo, VP Product Development, WeDo Technologies Miguel Figueiredo, Territory Manager, CISCO Cybersecurity João Tedim, Director of Cloud and Enterprise Solutions, MICROSOFT Carla Albuquerque, Delivery Manager/Program Manager, WIPRO - Wipro HOLMESTM

20 June 8 th 11:00-13:00 RP PRESENTATION SESSIONS T01. General IS Topics 11:00-13:00 Room: S4 Session Chair: Carl Adams HOW CAN SCRUM BE SUCCESSFUL? COMPETENCES OF THE SCRUM PRODUCT OWNER Sandra Oomen, Benny M. E. de Waal, Ademar Albertin, Pascal Ravesteijn EXPLORATION OF HEALTHCARE INFORMATION SYSTEM USERS LIFEWORLD: AN EMPIRICAL STUDY INFORMED BY HEIDEGGER S PHENOMENOLOGY Yu Zhang, Caddie Gao, Frada Burstein T19. IS Teaching and Learning 11:00-12:30 Room: S3 Session Chair: Kalinka Kaloyanova DEMANDED AND IMPARTED BIG DATA COMPETENCES: TOWARDS AN INTEGRATIVE ANALYSIS Matthias Murawski, Markus Bick PERSONALISING THE IS CLASSROOM INSIGHTS ON COURSE DESIGN AND IMPLEMENTATION Philipp Melzer, Mareike Schoop DEVELOPING INTELLECTUAL CAPITAL WITHIN AGILE IT TEAMS: A LITERATURE REVIEW Anna Wiedemann, Andy Weeger T17. IS for a Smart, Sustainable and Inclusive World 11:00-12:00 Room: PA Session Chair: Helena Karsten COMPARING GOAL SETTING APPROACHES TO BOOST COMPUTER-RELATED PRO-ENVIRONMENTAL BEHAVIORS Sandy Staples, Jane Webster, Shunan (Catherine) Lv PROFIT, PLANET AND PEOPLE IN SUPPLY CHAIN: GRAND CHALLENGES AND FUTURE OPPORTUNITIES Firouzeh Taghikhah, Jay Daniel, Grant Mooney T22. Maritime Informatics 11:00-11:30 Room: S1 Session Chair: Ioanna Constantiou DIGITIZATION IN MARITIME INDUSTRY: COPING WITh A VESSEL S ENGINE FAILURE Ioanna Constantiou, Arisa Shollo, Kristian Kreiner, Morten Thanning-Vendelø T23. Materiality of IT and Ubiquitous Computing 11:00-11:30 Room: S2 Session Chairs: Jean-François De Moya and Jessie Pallud QUANTIFIED SELF: A LITERATURE REVIEW BASED ON THE FUNNEL PARADIGM Jean-François De Moya, Jessie Pallud... 95

21 June 8 th T13. Financial Technology (FinTech) and the Digitization of Financial Services 11:30-13:00 Room: S2 Session Chair: J. Christopher Westland ENTREPRENEURIAL ORIENTATION AND DIGITALIZATION IN THE FINANCIAL SERVICE INDUSTRY: A CONTINGENCY APPROACH Sascha Kraus, Thomas Niemand, Andreas Kallmünzer, Coen Rigtering, Stevan Matijas BREAKING DOWN THE BLOCKCHAIN HYPE TOWARDS A BLOCKCHAIN MARKET ENGINEERING APPROACH Benedikt Notheisen, Florian Hawlitschek, Christof Weinhardt OVERCOMING BLOCKAGES TO COLLECTIVE INNOVATION IN DIGITAL INFRASTRUCTURES: THE CASE OF MOBILE PAYMENT Boriana Rukanova, Mark de Reuver, Stefan Henningsson, Fatemeh Nikayin, Yao-Hua Tan T20. IT Governance and Business-IT Alignment 11:30-13:00 Room: S1 Session Chair: Steven De Haes BALANCING ALIGNMENT, ADAPTIVITY, AND EFFECTIVENESS: DESIGN PRINCIPLES FOR SUSTAINABLE IT PROJECT PORTFOLIO MANAGEMENT David Hoffmann, Thomas Müller, Frederik Ahlemann HOW TO IMPLEMENT AGILE IT SETUPS: A TAXONOMY OF DESIGN OPTIONS Jan Jöhnk, Maximilian Roeglinger, Markus Thimmel, Nils Urbach THE VIEW FROM THE TOP HOW SENIOR EXECUTIVES EXERCISE CONTROL OVER INFORMATION SYSTEMS PROJECTS TO ENHANCE PERFORMANCE Martin Wiener, W. Alec Cram, Ulrich Remus T27. Smart Information Systems for Inclusive Education 12:30-13:00 Room: S3 Session Chair: Anabela Mesquita MULTIPLE VOICES IN THE MAKER MOVEMENT A NEXUS ANALYTIC LITERATURE REVIEW ON CHILDREN, EDUCATION AND MAKING Netta Iivari, Marianne Kinnula, Tonja Molin-Juustila, Leena Kuure :00-14:00 Lunch 14:00-16:00 PANEL II UNLEASHING INNOVATION IN INFORMATION SYSTEMS RESEARCH TOGETHER Room: GA Robert Davison, City University of Hong Kong Gerhard Schwabe, University of Zurich Amany Elbanna, Royal Holloway University of London Antonio Díaz Andrade, Auckland University of Technology Manuel Wiesche, Technische Universität München

22 June 8 th 14:00-16:00 RP PRESENTATION SESSIONS T01. General IS Topics 14:00-16:00 Room: S2 Session Chair: Carl Adams DECODING THE MOTIVATIONAL BLACK BOX THE CASE OF RANKING, SELF-EFFICACY, AND SUBLIMINAL PRIMING Carolin Ebermann, Benjamin Brauer, Alfred Benedikt Brendel, Lutz M. Kolbe MASTERING DIGITAL TRANSFORMATION: THE PATH OF A FINANCIAL SERVICES PROVIDER TOWARDS A DIGITAL TRANSFORMATION STRATEGY Simon Chanias DIGITAL MATURITY IN TRADITIONAL INDUSTRIES AN EXPLORATORY ANALYSIS Gerrit Remane, Andre Hanelt, Florian Wiesböck, Lutz M. Kolbe TOWARDS ADAPTIVE GAMIFICATION: A SYNTHESIS OF CURRENT DEVELOPMENTS Martin Boeckle, Jasminko Novak, Markus Bick T02. A Sociotechnical Approach for 21st Century Problems 14:00-16:00 Room: PA Session Chair: Peter Bednar 'IT S PEOPLE HEAVY': A SOCIOTECHNICAL VIEW OF HOSPITAL DISCHARGE Valentina Lichtner, Tony Cornford, Ela Klecun IS MAKING THE NEW KNOWING? TANGIBLE AND INTANGIBLE KNOWLEDGE ARTIFACTS IN DIDIY Angela Locoro, Aurelio Ravarini, Federico Cabitza, Luca Mari TRANSFORMATION OF COMPETENCE THE EFFECTS OF DIGITALIZATION ON COMMUNICATORS' WORK Charlotte Arghavan Shahlaei, Masood Rangraz, Dick Stenmark T26. Service Innovation, Engineering and Management 14:00-16:00 Room: S1 Session Chair: Jens Poeppelbuss ANSWERING KEY QUESTIONS FOR SERVICE SCIENCE Steven Alter INVOLVEMENT PRACTICES IN PERSUASIVE SERVICE ENCOUNTERS: THE CASE OF HOME SECURITY ADVICE Mateusz Dolata, Gerhard Schwabe TOWARD A MULTI-STRATEGY CONCESSION MODEL FOR HUMAN-COMPUTER PRICE NEGOTIATION Mukun Cao, Qing Hu, Melody Kiang CUSTOMER ACCEPTANCE OF PRO-ACTIVE SERVICES A SCENARIO-BASED EMPIRICAL STUDY Michael Leyer, Mary Tate, Florian Bär, Marek Kowalkiewicz, Michael Rosemann

23 June 8 th T29. Social Media in Business and Society 14:00-16:00 Room: S3 Session Chair: Mathias Trier WHAT DOES THE CUSTOMER WANT TO TELL US? AN AUTOMATED CLASSIFICATION APPROACH FOR SOCIAL MEDIA POSTS AT SMALL AND MEDIUM-SIZED ENTERPRISES Josef Schwaiger, Markus Lang, Florian Johannsen, Susanne Leist THE IMPACT OF SOCIAL ENGAGEMENT ON CUSTOMER PROFITABILITY INSIGHTS FROM A DIRECT BANKING INSTITUTION S ONLINE CUSTOMER NETWORK Annette Felgenhauer, Julia Klier, Mathias Klier, Georg Lindner SILENCE IS GOLDEN WHEN FIRMS SHOULD REACT TO NEGATIVE WORD OF MOUTH Alper Beşer, Richard Lackes, Markus Siepermann IMPACTS OF SOCIAL NETWORK SITES ON PSYCHOLOGICAL AND BEHAVIOURAL OUTCOMES IN THE WORKPLACE: SYSTEMATIC LITERATURE REVIEW Nugi Nkwe, Jason Cohen T31. Business Models in a Digitized World 14:00-16:00 Room: S4 Session Chair: Jonas Hedman FROM ONE TO MANY BUSINESS MODELS: UNCOVERING CHARACTERISTICS OF BUSINESS MODEL PORTFOLIOS Johannes Schwarz, Nicola Terrenghi, Christine Legner TYPOLOGY OF DISTRIBUTED LEDGER BASED BUSINESS MODELS Nadine Rückeshäuser MERGING PLATFORM ECOSYSTEMS IN TECHNOLOGY ACQUISITIONS: A GOVERNANCE PERSPECTIVE Jamie Dowie, Stefan Henningsson, Thomas Kude, Karl Michael Popp REPAINTING THE BUSINESS MODEL CANVAS FOR PEER-TO-PEER SHARING AND COLLABORATIVE CONSUMPTION Florian Plenter, Erwin Fielt, Moritz von Hoffen, Friedrich Chasin, Michael Rosemann :00-16:30 Coffee-Break 16:30-18:00 RP PRESENTATION SESSIONS T01. General IS Topics 16:30-18:00 Room: GA Session Chair: Oliver Müller POLITICAL IDEOLOGY AS A PREDICTOR OF ONLINE MEDIA PIRACY Lorenz Graf-Vlachy, Tarun Goyal, Yannick Ouardi, Andreas König ANTECEDENTS OF EMPLOYEES INFORMATION SECURITY AWARENESS REVIEW, SYNTHESIS, AND DIRECTIONS FOR FUTURE RESEARCH Felix Haeussinger, Johann Kranz ABOUT USER PREFERENCES AND WILLINGNESS TO PAY FOR A SECURE AND PRIVACY PROTECTIVE UBIQUITOUS PERSONAL ASSISTANT Andreea Cristina Mihale-Wilson, Jan Zibuschka, Oliver Hinz... 50

24 June 8 th T06. Business Process Management 16:30-18:00 Room: S4 Session Chair: Maximilian Röglinger ASSESSING SUITABILITY OF ADAPTIVE CASE MANAGEMENT Jeroen Pillaerds, Rik Eshuis ON THE EFFECT OF MIXING TEXT AND DIAGRAMS ON BUSINESS PROCESS MODEL USE Toomas Saarsen, Marlon Dumas USING SECONDARY NOTATION TO IMPROVE THE COGNITIVE EFFECTIVENESS OF BPMN-MODELS Jeannette Stark, Werner Esswein T07. Digital Ecosystems: Challenges and Opportunities 16:30-18:00 Room: S2 Session Chair: Eusebio Scornavacca SEAMLESS UPDATES HOW SECURITY AND FEATURE UPDATE DELIVERY STRATEGIES AFFECT CONTINUANCE INTENTIONS WITh DIGITAL APPLICATIONS Tillmann Grupp, David Schneider LEARNING ABOUT AMBIGUOUS TECHNOLOGIES: CONCEPTUALIZATION AND RESEARCH AGENDA Jean-Charles Pillet, Claudio Vitari, Federico Pigni EFFECTS OF FIRM RESPONSES TO ANTI-FIRM EPISODES ON SOCIAL MEDIA David Langley, Jan-Willem Tel T08. Digital Government in the Public Sector 16:30-18:00 Room: S3 Session Chair: Luis Amaral and Isabel Ferreira MOBILE JOB SEARCH APPLICATIONS NEW PATHWAY TO INCREASE YOUTHS JOB APPLICATION EFFORTS? Annette Felgenhauer, Solveigh Hieronimus, Julia Klier, Mathias Klier, Lea Thiel BUILD YOUR CITY! ENGAGING CITIZENS IN CROWDFUNDING PROJECTS Michael Marcin Kunz, Oliver Englisch, Ulrich Bretschneider E-PUBLIC ENGAGEMENT: FORMULATING A CITIZENS-CONTENT ENGAGEMENT MODEL Nnanyelugo Aham-Anyanwu, Honglei Li T09. Digital Health Initiatives 16:30-18:00 Room: PA Session Chair: Reeva Lederman PRODUCING COMMUNAL HEALTH THROUGH SELF-CARE: THE EMERGENCE OF DIGITAL PATIENT ACTIVISM Dimitra Petrakaki IDENTIFYING PERSONALIZATION IN A CARE PATHWAY: A SINGLE-CASE STUDY OF A FINNISH HEALTHCARE SERVICE PROVIDER Olli Korhonen, Minna Isomursu PROCESS INNOVATION MEETS DIGITAL INFRASTRUCTURE IN A HIGH-TECh HOSPITAL Bendik Bygstad, Ole Hanseth, Anette Siebenherz, Egil Øvrelid... 69

25 June 8 th T20. IT Governance and Business-IT Alignment 16:30-18:00 Room: S1 Session Chair: Wim Van Grembergen A STRATEGIC ALIGNMENT MODEL FOR IT FLEXIBILITY AND DYNAMIC CAPABILITIES: TOWARD AN ASSESSMENT TOOL Rogier Van de Wetering, Patrick Mikalef, Adamantia Pateli THE DATA VALUE MAP: A FRAMWORK FOR DEVELOPING SHARED UNDERSTANDING ON DATA INITIATIVES Tadhg Nagle, David Sammon WE VE GOT THE POWER THE RELEVANCE OF IT LEADERSHIP AND ORGANIZATIONAL IT CAPABILITIES IN THE FULLY DIGITIZED BUSINESS ERA Nico Wunderlich, Roman Beck :00-18:00 RIP PRESENTATION SESSION 1 CCVF Session Chair: Victor F. A. Barros NEW VENTURE AMBIDEXTERITY IN EMERGING MARKETS: THE CASE OF CROWDFUNDING IN INDIA Gaurav Gupta, Prof Indranil Bose INFLUENCE OF NATIONAL CULTURE ON EMPLOYEES INTENTION TO VIOLATE INFORMATION SYSTEMS SECURITY POLICIES: A NATIONAL CULTURE AND RATIONAL CHOICE THEORY PERSPECTIVE Tilahun Arage, Tibebe Beshah THE IMPACT OF ADVISORY SERVICES ON CLIENTS AND VENDORS IN IT OUTSOURCING ENGAGEMENTS Robert Linden, Christoph Rosenkranz TOWARDS AN INTEGRATED EVALUATION OF HUMAN-CENTERED SERVICE SYSTEMS AND CORRESPONDING BUSINESS MODELS: A SYSTEMS THEORY PERSPECTIVE Stefan Kleinschmidt, Christoph Peters THE DEVELOPMENT OF A HOSPITAL SECURE MESSAGING AND COMMUNICATION PLATFORM: A CONCEPTUALIZATION Imran Muhammad, Paul Paddle, Chandrashan Perera, Peter Haddad, Nilmini Wickramasinghe USING HEALTHCARE INFORMATION SYSTEMS TO FACILITATE SMART AND SUSTAINABLE KNOWLEDGE FLOW IN HEALTHCARE: THE CASE OF ALLERGY CARE IN AUSTRALIA Nilmini Wickramasinghe, Peter Haddad A THRESHOLD FOR A Q-SORTING METHODOLOGY FOR COMPUTER-ADAPTIVE SURVEYS Sahar Sabbaghan, Lesley Gardner, Cecil Chua HOW ONLINE CUSTOMER REVIEWS AFFECT SALES AND RETURN BEHAVIOR AN EMPIRICAL ANALYSIS IN FASHION E-COMMERCE Tobias Lohse, Jan Kemper, Malte Brettel MEDICAL RECORD SUPPORT FOR EFFECTIVE DISCHARGE PLANNING Nyree Taylor, Reeva Lederman, Rachelle Bosua TOWARDS AN ANALYTICS-DRIVEN INFORMATION SECURITY RISK MANAGEMENT: A CONTINGENT RESOURCE BASED PERSPECTIVE Humza Naseer, Graeme Shanks, Atif Ahmad, Sean Maynard TOWARDS A TAXONOMY OF DIGITAL WORK Volkmar Mrass, Mahei Manhai Li, Christoph Peters

26 June 8 th A SOCIO-TECHNICAL APPROACH TO SUSTAINABILITY IN ORGANIZATIONS: AN EXPLORATORY STUDY Moufida Sadok, Christine Welch DIGITAL TRANSFORMATION IN THE AUTOMOTIVE INDUSTRY: TOWARDS A GENERIC VALUE NETWORK Tobias Riasanow, Gabriela Galic, Markus Boehm DOES THE WINNER TAKE IT ALL? TOWARDS AN UNDERSTANDING OF WHY THERE MIGHT BE NO ONE-SIZE- FITS-ALL GAMIFICATION DESIGN Sofia Schöbel, Matthias Söllner, Abhay Mishra SOFTWARE PROGRAMMER PRODUCTIVITY: A COMPLEMENTARY-BASED RESEARCH MODEL Natallia Pashkevich, Darek Haftor DESIGNING HEDONIC USER EXPERIENCES: THE EFFECT OF PSYCHOLOGICAL NEED FULFILMENT ON HEDONIC MOTIVATION Dorothee Rocznik, Klaus Goffart, Manuel Wiesche SHARING BEHIND THE SCENES: UNDERSTANDING USER BYPASSING BEHAVIOR IN SHARING ECONOMY Yumeng Wang, Cheng Suang Heng TOWARDS EXPLAINING THE WILLINGNESS TO DISCLOSE PERSONAL SELF-TRACKING DATA TO SERVICE PROVIDERS Arne Buchwald, Albert Letner, Nils Urbach, Matthias von Entress-Fuersteneck

27 June 9 th 09:00-10:00 PLENARY II Room: GA Rui Paiva, WeDo Technologies, Portugal 10:00-11:00 RP PRESENTATION SESSIONS T04. Big Data Analytics and Business Transformation 10:00-11:00 Room: PA Session Chair: Ilias Pappas WHAT DOES YOUTUBE SAY ABOUT YOUR PRODUCT? AN ASPECT BASED APPROACH Rouven-B. Wiegard, Dennis Eilers, Dennis Gercke UNDERSTANDING MUSIC TRACK POPULARITY IN A SOCIAL NETWORK Jing Ren, Robert J. Kauffman T06. Business Process Management 10:00-11:00 Room: GA Session Chair: Hans-Georg Fill MANAGING THE LONG TAIL OF BUSINESS PROCESSES Florian Imgrund, Marcus Fischer, Christian Janiesch, Axel Winkelmann USER EVALUATION OF SYMBOLS FOR CORE BUSINESS PROCESS MODELING CONCEPTS Kathrin Figl T08. Digital Government in the Public Sector 10:00-11:00 Room: S2 Session Chair: Elsa Estevez and Isabel Ferreira WILL GOVERNMENT FORMS EVER BE CONSISTENT? DETECTING VIOLATIONS IN FORM STRUCTURES BY UTILIZING GRAPH THEORY Steffen Höhenberger, Hendrik Scholta NOT ANOTHER NEW WINE IN THE SAME OLD BOTTLES MOTIVATORS AND INNOVATION IN LOCAL GOVERNMENT E-SERVICE DEVELOPMENT Jesper Holgersson, Ida Lindgren, Ulf Melin, Karin Axelsson T09. Digital Health Initiatives 10:00-11:00 Room: S3 Session Chair: Reeva Lederman THE ROLE OF TRUST IN PERSONAL INFORMATION DISCLOSURE ON HEALTH-RELATED WEBSITES Luoxia Chen, Alex Zarifis, Julia Krönung A THIRD PERSON IN THE ROOM: A CASE STUDY OF THE SWEDISH RHEUMATOID REGISTER Christina Keller... 70

28 June 9 th T15. Internet of Things in Organizational Life 10:00-11:00 Room: S4 Session Chair: Elena Parmiggiani and Thomas Østerlie RFID SYSTEMS ON THE BOUNDARY BETWEEN PUBLIC AND PRIVATE SECTORS: AN ANT STUDY OF MULTIPLICITY Marta Vos, Jocelyn Cranefield DIGITAL INFRASTRUCTURES AS PLATFORMS: THE CASE OF SMART ELECTRICITY GRIDS Mira Slavova, Panos Constantinides T25. Participatory Aspects and Inclusion in Social Media 10:00-11:00 Room: S1 Session Chair: Anil Aggarwal and Doug Vogel CONSUMER USE OF SOCIAL LIVE STREAMING SERVICES: THE INFLUENCE OF CO-EXPERIENCE AND EFFECTANCE ON ENJOYMENT Simon Bründl, Christian Matt, Thomas Hess UNDERSTANDING THE ROLE OF ICTS IN PROMOTING SOCIAL INCLUSION: THE CASE OF SYRIAN REFUGEES IN GERMANY Safa a AbuJarour, Hanna Krasnova :00-11:30 Coffee-Break 11:30-13:00 RP PRESENTATION SESSIONS T01. General IS Topics 11:30-13:00 Room: GA Session Chair: Oliver Müller HOW TO MANAGE THE SEGMENT-OF-ONE? A FRAMEWORK TO REDUCE CUSTOMER COMPLEXITY Rebecca Bregant, Claudia Jandl, Philipp Brune, Heiko Gewald DEFINING ARCHETYPES OF E-COLLABORATION FOR PRODUCT DEVELOPMENT IN THE AUTOMOTIVE INDUSTRY Manuel Holler, Falk Uebernickel, Walter Brenner EXPLAINING THE INFLUENCE OF WORKAROUNDS ON EFFECTIVE USE THE CASE OF A SUPPLY CHAIN MANAGEMENT SYSTEM Yizhou Li, Phillip Haake, Benjamin Mueller T04. Big Data Analytics and Business Transformation 11:30-13:00 Room: PA Session Chair: Patrick Mikalef and Ilias Pappas SOCIO-TECHNICAL INERTIA, DYNAMIC CAPABILITIES AND ENVIRONMENTAL UNCERTAINTY: SENIOR MANAGEMENT VIEWS AND IMPLICATIONS FOR ORGANIZATIONAL TRANSFORMATION Frantz Rowe, Patrick Besson, Aymeric Hemon... 57

29 June 9 th HOW TO CULTIVATE ANALYTICS CAPABILITIES WITHIN AN ORGANIZATION? DESIGN AND TYPES OF ANALYTICS COMPETENCY CENTERS Ronny Schüritz, Ella Brand, Gerhard Satzger, Johannes Kunze von Bischhoffshausen GENERATING CONSUMER INSIGHTS FROM BIG DATA CLICKSTREAM INFORMATION AND THE LINK WITH TRANSACTION-RELATED SHOPPING BEHAVIOR Daniel Schellong, Jan Kemper, Malte Brettel T17. IS for a Smart, Sustainable and Inclusive World 11:30-13:00 Room: S4 Session Chair: Helena Karsten ECOLOGICAL & PROFITABLE CARSHARING BUSINESS: EMISSION LIMITS & HETEROGENEOUS FLEETS Kathrin Kuehne, Marc-Oliver Sonneberg, Michael Breitner THE ROLE OF OPEN DATA IN DRIVING SUSTAINABLE MOBILITY IN NINE SMART CITIES Piyush Yadav, Souleiman Hasan, Adegboyega Ojo, Edward Curry IT-ENABLED IDEA CROWDSOURCING A MEAN TO PROMOTE GENDER EQUITY IN IT RESEARCH INSTITUTIONS Elena Gorbacheva, Benjamin Barann T20. IT Governance and Business-IT Alignment 11:30-13:00 Room: S3 Session Chair: Steven De Haes INSTITUTIONALIZATION OF INFORMATION TECHNOLOGY GOVERNANCE AND THE BEHAVIOR OF INDIVIDUALS IN THE PUBLIC ORGANIZATIONS CONTEXT Guilherme Wiedenhöft, Edimara Mezzomo Luciano, Gabriela Viale Pereira WHY AND HOW DO MUNICIPAL AREAS GOVERN INTER-ORGANIZATIONAL ICT COOPERATION: INDEED, THE EMPEROR HAS NO CLOTHES Tomi Dahlberg, Tomi Dahlberg, Ari Helin BASELINE MECHANISMS FOR IT GOVERNANCE AT UNIVERSITIES Isaias Scalabrin Bianchi, Rui Dinis Sousa, Ruben Pereira, Jos van Hillegersberg T24. Openness and IT 11:30-13:00 Room: S2 Session Chair: Lorraine Morgan UNDERSTANDING THE ROLE OF SOCIAL PRESENCE IN CROWDFUNDING: EVIDENCE FROM LEADING U.S. AND GERMAN PLATFORMS Maximilian Raab, Thomas Friedrich, Sebastian Schlauderer, Sven Overhage A FRAMEWORK FOR THE NOTION OF UTILITY IN THE LANDSCAPE OF CROWDFUNDING Jascha-Alexander Koch COMPETITIVE MARKET INNOVATION CONTESTS AND SOCIAL CAPITAL: DIAMETRICALLY OPPOSED, OR INHERENTLY LINKED? Stephen Treacy, Joseph Feller, Brian O'Flaherty, Tadhg Nagle... 97

30 June 9 th T32. IS Adoption and Diffusion 11:30-13:00 Room: S1 Session Chair: Rania El-Gazzar AN INSTITUTIONAL LENS ON CLOUD COMPUTING ADOPTION A STUDY OF INSTITUTIONAL FACTORS AND ADOPTION STRATEGIES Rania Fahim El-Gazzar, Eli Hustad, Dag Håkon Olsen PREDICTING BUYERS REPURCHASE INTENTIONS IN CROSS-BORDER E-COMMERCE: A VALENCE FRAMEWORK PERSPECTIVE Jian Mou, Jason Cohen, Yongxiang Dou, Bo Zhang ESCAPING REALITY: EXAMINING THE ROLE OF PRESENCE AND ESCAPISM IN USER ADOPTION OF VIRTUAL REALITY GLASSES Eva Hartl, Benedikt Berger :00-13:00 RIP PRESENTATION SESSION 2 CCVF Session Chair: Cândida Silva MATERNAL IDENTITY AND MATERNAL ROLE ATTAINMENT DETERMINANTS OF MOTHERS' PARTICIPATION IN MATERNAL VIRTUAL COMMUNITIES Johana Cabinakova, Julia Krönung AN EXPLORATION OF FIRST-YEAR UNDERGRADUATES PREPAREDNESS AND EXPERIENCES IN BLENDED COURSES Yvonne Hong, Lesley Gardner BRIDGING THE KNOWLEDGE GAP: TOWARDS A COMPREHENSIVE MHEALTH TRAINING FRAMEWORK Grace Kenny, Ciara Heavin, Yvonne O'Connor, Edmund Ndibuagu SELLING CENTER HETEROGENEITY AND ITS INTER-PLAY WIT THE BUYING CENTER FOR INCREASING ADOPTION OF IT-SUPPORTED SERVICE INNOVATIONS Nicolas Zacharias, Ferdinand Rausch THE EMERGENCE OF SHARING AND GAINING KNOWLEDGE: TOWARDS SMARTWORK IN HEALTHCARE Helena Vallo Hult EFFECTING EMPLOYEE ENERGY CONSERVATION BEHAVIOUR AT THE WORKPLACE BY UTILISING GAMIFICATION Dimosthenis Kotsopoulos, Cleopatra Bardaki, Stavros Lounis, Katerina Pramatari RESOURCE MOBILIZATION IN SOCIAL MEDIA: THE ROLE OF INFLUENTIAL ACTORS Jose Ortiz, Arvind Tripathi HOW DOES TWITTER INFLUENCE A SOCIAL MOVEMENT? Deepa Ray, Monideepa Tarafdar MANIPULATION IN PREDICTION MARKETS CHASING THE FRAUDSTERS Simon Kloker, Tobias Kranz THE BENEFITS OF DCC IMPLEMENTATION FOR RETAILERS Dirk Gerritsen, Coen Rigtering, Carla Janse van Vuuren HELP IS ON THE WAY PROVIDING USER SUPPORT FOR EPC MODELLING VIA A SYSTEMATIC PROCEDURE MODEL Sven Jannaber, Dennis M. Riehle, Patrick Delfmann, Oliver Thomas ACCEPTANCE FACTORS FOR USING A BIG DATA CAPABILITY AND MATURITY MODEL Jeffrey Saltz DESIGNING ADAPTIVE NUDGES FOR MULTI-CHANNEL CHOICES OF DIGITAL SERVICES: A LABORATORY EXPERIMENT DESIGN Dennis Hummel, Silvia Schacht, Alexander Mädche

31 June 9 th EXPLORING HOW DIFFERENT PROJECT MANAGEMENT METHODOLOGIES IMPACT DATA SCIENCE STUDENTS Jeffrey Saltz, Robert Heckman, Ivan Shamshurin WEB SURVEY GAMIFICATION INCREASING DATA QUALITY IN WEB SURVEYS BY USING GAME DESIGN ELEMENTS Silvia Schacht, Florian Keusch, Nils Bergmann, Stefan Morana MAKING CUES SALIENT: THE ROLE OF SECURITY AWARENESS IN SHAPING THREAT AND COPING APPRAISALS Lennart Jaeger, Andreas Eckhardt LARGE CROWDS OR LARGE INVESTMENTS? HOW SOCIAL IDENTITY INFLUENCES THE COMMITMENT OF THE CROWD Sean Nevin, Rob Gleasure, Phillip O'Reilly, Joseph Feller, Shanping Li, Jerry Cristoforo ARE YOU UP FOR THE CHALLENGE? TOWARDS THE DEVELOPMENT OF A BIG DATA CAPABILITY ASSESSMENT MODEL Patrick Zschech, Kai Heinrich, Marcus Pfitzner, Andreas Hilbert :00-14:00 Lunch 14:00-16:00 PANEL III MAKING AN IMPACT IN A PUBLISH-OR-PERISH WORLD Room: GA Samir Chatterjee, Claremont Graduate University Alan Dennis, Indiana University Shirley Gregor, Australian National University Magnus Mähring, Stockholm School of Economics Peter Mertens, University of Erlangen-Nürnberg 14:00-16:00 RP PRESENTATION SESSIONS T02. A Sociotechnical Approach for 21st Century Problems 14:00-16:00 Room: PA Session Chair: Peter Bednar INTEGRATIVE INFRASTRUCTURING FOR GLOBAL COLLABORATION Nick Letch, Jessica Murray A SOCIO-TECHNICAL PERSPECTIVE ON THE DESIGN OF IT ARCHITECTURE: THE LOWLANDS LENS Pierre van Amelsvoort, Marc Govers SME E-BUSINESS DEVELOPMENT: AN INTERACTION BASED APPROACH Paolo Depaoli, Stefano Za THE QUESTION OF THE CIRCULATION OF AGENCY IN TWO IN JUDICIAL INFORMATION INFRASTRUCTURES Andrea Resca... 54

32 June 9 th T32. IS Adoption and Diffusion 14:00-16:00 Room: S4 Session Chair: Rania El-Gazzar NOT JUST ANOTHER TYPE OF RESISTANCE TOWARDS A DEEPER UNDERSTANDING OF SUPPORTIVE NON-USE Manfred Geiger, Lena Waizenegger, Tamsin Treasure-Jones, Christina Sarigianni, Ronald Maier, Stefan Thalmann, Ulrich Remus A SURVEY OF FAILURES IN THE SOFTWARE DEVELOPMENT PROCESS Rita Marques, Gonçalo Costa, Miguel Mira da Silva, Pedro Gonçalves EXPLAINING INFORMATION TECHNOLOGY USERS WAYS OF MITIGATING TECHNOSTRESS Markus Salo, Henri Pirkkalainen, Cecil Chua, Tiina Koskelainen A GENERATION COMPARISON OF MOBILE PAYMENT ACCEPTANCE FACTORS: AN EMPIRICAL INVESTIGATION Maximilian Fischer, Arna Wömmel, Riccardo Reith, Bettina Lis T26. Service Innovation, Engineering and Management 14:00-16:00 Room: S1 Session Chair: Roman Beck NEVER CHANGE A RUNNING SYSTEM? HOW STATUS QUO-THINKING CAN INHIBIT SOFTWARE AS A SERVICE ADOPTION IN ORGANIZATIONS Margareta Heidt, Rabea Sonnenschein, André Loske EXPLAINING THE ROLE OF SERVICE-ORIENTED ARCHITECTURE FOR CYBER-PHYSICAL SYSTEMS BY ESTABLISHING LOGICAL LINKS Arne Gruettner, Janek Richter, Dirk Basten MULTI USER SERVICE RE-SELECTION: REACT DYNAMICALLY TO EVENTS OCCURRING AT PROCESS EXECUTION Michael Mayer THE ROLE OF TECHNOLOGY FOR SERVICE INNOVATION IN SHARING ECONOMY ORGANIZATIONS A SERVICE- DOMINANT LOGIC PERSPECTIVE Alexander Frey, Manuel Trenz, Daniel Veit T29. Social Media in Business and Society 14:00-16:00 Room: S2 Session Chair: Alexander Richter and Hanna Krasnova WHAT BENEFITS DO THEY BRING? A CASE STUDY ANALYSIS ON ENTERPRISE SOCIAL NETWORKS Benjamin Wehner, Thomas Falk, Susanne Leist ENTERPRISE SOCIAL MEDIA: THE OPPORTUNITIES AND CHALLENGES FOR START-UP COMPANIES Wietske Van Osch, Yi-Chuan Wang ANALYSING EMPLOYEES WILLINGNESS TO DISCLOSE INFORMATION IN ENTERPRISE SOCIAL NETWORKS: THE ROLE OF ORGANISATIONAL CULTURE Adrian Engelbrecht, Jin Gerlach, Alexander Benlian, Peter Buxmann VALUE CO-CREATION AND TRUST IN SOCIAL COMMERCE: AN FSQCA APPROACH Ilias Pappas, Patrick Mikalef, Michail Giannakos, Paul A. Pavlou

33 June 9 th T31. Business Models in a Digitized World 14:00-16:00 Room: S3 Session Chair: Thomas John DESIGNING SERVICE-DOMINANT BUSINESS MODELS Oktay Turetken, Paul Grefen REWARDING PROSOCIALITY ON NON-COMMERCIAL ONLINE SHARING PLATFORMS David Schneider OPEN INNOVATION AS BUSINESS MODEL GAME-CHANGER IN THE PUBLIC SECTOR Aakanksha Gaur, Michele Osella, Enrico Ferro, Jonas Hedman THE EVALUATION ASPECT OF DIGITAL BUSINESS MODEL INNOVATION: A LITERATURE REVIEW ON TOOLS AND METHODOLOGIES Jan F. Tesch, Anne-Sophie Brillinger :00-16:30 Coffee-Break 16:30-18:00 RP PRESENTATION SESSIONS T05. Business Analytics and Data Science for Business Performance 16:30-18:00 Room: GA Session Chair: Aleš Popovič THE POWER OF ONLINE CUSTOMER REVIEWS IN FASHION E-COMMERCE AN EMPIRICAL ANALYSIS ACROSS CATEGORIES AND BRANDS Jan Kemper ENHANCING DECISION-MAKING EFFICIENCY THROUGh M-BI USE Olgerta Tona, Sven Carlsson CRITICAL FACTORS FOR BUSINESS INTELLIGENCE SUCCESS Rikke Gaardboe, Tanja Svarre T14. Healthcare Information Systems for a Smart, Sustainable and Inclusive World 16:30-18:00 Room: S4 Session Chair: Rui Quaresma A FRAMEWORK TO ADVANCE ELECTRONIC HEALTH RECORD SYSTEM USE IN ROUTINE PATIENT CARE Kenny Lienhard, Oliver Job, Nicolas Bodmer, Lucas Bachmann, Christine Legner ADOPTING A SERVICE-DOMINANT LOGIC TO PREDICTION OF PREGNANCY COMPLICATIONS Hawa Nyende, Urban Ask, Peter Nabende PREDICTING THE INDIVIDUAL MOOD LEVEL BASED ON DIARY DATA Vincent Bremer, Dennis Becker, Burkhardt Funk, Dirk Lehr... 79

34 June 9 th T18. IS Research Methods and Philosophy 16:30-18:00 Room: S3 Session Chair: Richard Baskerville TOPIC MODELLING METHODOLOGY: ITS USE IN INFORMATION SYSTEMS AND OTHER MANAGERIAL DISCIPLINES Matthias Eickhoff, Nicole Neuss AFFORDANCES AND AGENTIAL REALISM: A RELATIONAL ONTOLOGY FOR A RELATIONAL THEORY Marko Niemimaa SOCIOMATERIALITY: AN OBJECT-INSPIRED PROPOSAL FOR IS SCHOLARS Paidi O'Raghallaigh, Stephen McCarthy, Frederic Adam T32. IS Adoption and Diffusion 16:30-18:00 Room: S2 Session Chair: Henri Pirkkalainen SAFEGUARDING AGAINST ROMANCE SCAMS USING PROTECTION MOTIVATION THEORY Veronica Luu, Lesley Land, Wynne Chin SOCIAL INFLUENCE IN TECHNOLOGY ADOPTION RESEARCH: A LITERATURE REVIEW AND RESEARCH AGENDA Lorenz Graf-Vlachy, Katharina Buhtz OVERLAPPING LOGICS AND INSTITUTIONAL ALIGNMENT SPACES: MAPPING THE ORGANISATIONAL TRAJECTORY OF A IS INNOVATION Raluca Bunduchi T21. Knowledge Management 16:30-18:00 Room: PA Session Chair: Sven Dittes UNCERTAINTIES AS BARRIERS FOR KNOWLEDGE SHARING WITh ENTERPRISE SOCIAL MEDIA Matthias Trier, Magdalene Fung, Abigail Capili Hansen KNOWLEDGE MANAGEMENT WITHOUT MANAGEMENT SHADOW IT IN KNOWLEDGE-INTENSIVE MANUFACTURING PRACTICES Melanie Steinhueser, Lena Waizenegger, Shahper Vodanovich, Alexander Richter HOW CAN DIAGRAMMATIC CONCEPTUAL MODELING SUPPORT KNOWLEDGE MANAGEMENT? Dimitris Karagiannis, Robert Buchmann, Michael Walch T28. Social and Ethical Implications of ICT Use 16:30-18:00 Room: S1 Session Chair: Helena Wenninger SOCIAL CAPITAL AND ICT INTERVENTION: A SEARCH FOR CONTEXTUAL RELATION Zafor Ahmed, Ahmed Ibrahim Alzahrani UNDERSTANDING CROWDTURFING: THE DIFFERENT ETHICAL LOGICS BEHIND THE CLANDESTINE INDUSTRY OF DECEPTION Tapani Rinta-Kahila, Wael Soliman TO PHUB OR NOT TO PHUB: UNDERSTANDING OFF-TASK SMARTPHONE USAGE AND ITS CONSEQUENCES IN THE ACADEMIC ENVIRONMENT Olga Abramova, Annika Baumann, Hanna Krasnova, Stefan Lessmann

35 June 9 th 13:30-18:00 RIP PRESENTATION SESSION 3 CCVF Session Chair: Isabel Ferreira ALIGNING IS CURRICULUM WITH INDUSTRY SKILL EXPECTATIONS: A TEXT MINING APPROACH Patrick Föll, Frédéric Thiesse THE DINU-MODEL A PROCESS MODEL FOR THE DESIGN OF NUDGES Christian Meske, Tobias Potthoff ADAPTING AGILE METHODS TO DEVELOP SOLUTIONS FOR THE INDUSTRIAL INTERNET OF THINGS Christoph Fuchs, Thomas Hess RANDOMISED CONTROLLED TRIALS AS A METHOD OF EVALUATING MOBILE HEALTH INTERVENTIONS Samantha Dick, Yvonne O'Connor, Ciara Heavin WHEN IS AGILE APPROPRIATE FOR ENTERPRISE SOFTWARE DEVELOPMENT? Gary Spurrier, Heikki Topi DEVELOPMENT OF DYNAMIC KEY FIGURES FOR THE IDENTIFICATION OF CRITICAL COMPONENTS IN SMART FACTORY INFORMATION NETWORKS Björn Häckel, Daniel Miehle, Stefan Pfosser, Jochen Übelhör TWO WAY ARCHITECTURE BETWEEN IOT SENSORS AND CLOUD COMPUTING FOR REMOTE HEALTH CARE MONITORING APPLICATIONS Jing Ma, Hoa Nguyen, Farhaan Mirza, Oliver Neuland ASSESSING THE INFLUENCE OF PERSUASIVE SYSTEMS FOR SUSTAINABILITY ACROSS WORK-HOME-COMMUNITY BOUNDARIES Jacqueline Corbett, Sarah Cherki El Idrissi THE YIN-AND-YANG OF COLLABORATIVE CONSUMPTION DEVELOPMENT: THE ROLE OF AMBIDEXTROUS IS CAPABILITIES AT GOGET S CAR-SHARE Thomas Lister, Michael Cahalane, Felix Ter Chian Tan, Barney Tan, Leo Saito IDENTIFICATION OF CURRENT KEY TOPICS IN ERP POST-IMPLEMENTATION RESEARCH: A LITERATURE REVIEW CLASSIFICATION FRAMEWORK Sebastian Göhrig, Christian Janiesch, Daniel Neuss, Julian Kolb, Axel Winkelmann IDENTIFYING AND EMBEDDING BEHAVIORAL COMPETENCIES IN INFORMATION SYSTEMS COURSES Vijay Kanabar, Kalinka Kaloyanova DETECTING PANIC POTENTIAL IN SOCIAL MEDIA TWEETS Anuja Hariharan, Wei Liao, Verena Dorner, Christof Weinhardt, Georg Alpers PREDICTING THE DURATION OF SURGERIES TO IMPROVE PROCESS EFFICIENCY IN HOSPITALS Martin Riekert, Marc Premm, Achim Klein, Lyubomir Kirilov, Hannes Kenngott, Martin Apitz, Martin Wagner, Lena Ternes DESIGNING FOR KNOWLEDGE-BASED FAMILIARITY, TRUST, AND ACCEPTANCE: THE CASE OF AFFECTIVE TECHNOLOGY Katharina Jahn, Oliver Heger, Henrik Kampling, Krzysztof Stanik, Björn Niehaves LEVERAGING PUSHED SELF-TRACKING IN THE HEALTH INSURANCE INDUSTRY: HOW DO INDIVIDUALS PERCEIVE SMART WEARABLES OFFERED BY INSURANCE ORGANIZATION? Stefanie Paluch, Sven Tuzovic CHANGING LEADERSHIP BEHAVIOURS: A JOURNEY TOWARDS A DATA DRIVEN CULTURE. Jonathan McCarthy, David Sammon, Ciaran Murphy I AM A CROWD WORKER HOW INDIVIDUALS IDENTIFY WITH A NEW FORM OF DIGITAL WORK David Durward, Ivo Blohm DIGITAL FORMATIVE LEARNING ASSESSMENT TOOL TOWARDS HELPING STUDENTS TO TAKE OWNERSHIP OF THEIR LEARNING Roman Rietsche, Matthias Söllner, Sabine Seufert

36 Address: Rua Conde D. Henrique, Guimarães Phone: June 9 th 20:00-23:00 CONFERENCE DINNER Paço dos Duques 22:00-22:15 BEST PAPERS AND CIBORRA AWARDS

37 June 10 th 09:00-11:00 PANEL IV POLITICS AND AIS: WHERE DO WE DRAW THE LINE Room: GA Jane Fedorowicz, Bentley University Safa a AbuJarour, University of Potsdam Dov Te Eni, Tel Aviv University Monideepa Tarafdar, Lancaster University Niels Bjorn-Andersen, Copenhagen Business School 09:00-11:00 RP PRESENTATION SESSIONS T03. Accounting Information Systems 9:00-11:00 Room: S4 Session Chair: Daniela Mancini ENABLING RISK-AWARE ENTERPRISE MODELING USING SEMANTIC ANNOTATIONS AND VISUAL RULES Benedikt Pittl, Hans-Georg Fill, Gerald Honegger INTELLECTUAL CAPITAL, ORGANIZATIONAL LEARNING CAPABILITY, AND ERP IMPLEMENTATION FOR STRATEGIC BENEFIT Quang Nguyen, Mary Tate, Philip Calvert, Benoit Aubert EVALUATING AUGMENTED REALITY APPLICATIONS IN CONSTRUCTION A COST-BENEFIT ASSESSMENT FRAMEWORK BASED ON VOFI Thuy Duong Oesterreich, Frank Teuteberg CONTRACT FRAME AND PARTICIPATION: MITIGATING DISADVANTAGES OF PENALTY CONTRACTS Dennis Dominique Fehrenbacher, Vincent Bicudo de Castro T10. Digitization and Innovation in the Public Sector 9:00-11:00 Room: S1 Session Chair: Ulf Melin ENTERPRISE ARCHITECTURE INSTITUTIONALIZATION: A TALE OF TWO CASES Dinh Duong Dang DISCURSIVE FORMATIONS AND SHIFTING STRATEGIES IN E-HEALTH PROGRAMMES Egil Øvrelid, Bendik Bygstad, Ole Hanseth FROM ONE-STOP-SHOP TO NO-STOP-SHOP: AN E-GOVERNMENT STAGE MODEL Hendrik Scholta, Willem Mertens, Angela Reeve, Marek Kowalkiewicz HAVING SKIN IN THE GAME : A VALUE TENSION STUDY OF AN INTER-AGENCY IT PROJECT Randall Smith, Jocelyn Cranefield T07. Digital Ecosystems: Challenges and Opportunities 9:00-10:00 Room: S2 Session Chair: Stefano Za WE NEED TO TALK! PROJECT TEAMS DEALING WITH LOW CONNECTIVITY Christina Sarigianni, Lena Waizenegger, Manfred Geiger, Ulrich Remus... 65

38 June 10 th LAUNCH STRATEGIES OF DIGITAL PLATFORMS: PLATFORMS WITH SWITCHING AND NON-SWITCHING USERS Nina-Birte Schirrmacher, Jan Ondrus, Thomas Kude T24. Openness and IT 9:00-10:00 Room: PA Session Chair: Lorraine Morgan HOW ESTABLISHED COMPANIES LEVERAGE IT PLATFORMS FOR VALUE CO-CREATION INSIGHTS FROM BANKING Maximilian Schreieck, Manuel Wiesche DESIGN OF A DECENTRALIZED PEER-TO-PEER REVIEWING AND PUBLISHING MARKET Christian Janze T30. Use of ICT in Crisis Communications 9:00-10:00 Room: S3 Session Chair: Stefan Stieglitz SENSEMAKING IN SOCIAL MEDIA CRISIS COMMUNICATION A CASE STUDY ON THE BRUSSELS BOMBINGS IN 2016 Milad Mirbabaie, Elisa Zapatka KATWARN, NINA, OR FEMA? MULTI-METHOD STUDY ON DISTRIBUTION, USE, AND PUBLIC VIEWS ON CRISIS APPS Christian Reuter, Marc-André Kaufhold, Inken Leopold, Hannah Knipp T11. Economics and Value of IS 10:00-11:00 Room: S2 Session Chair: Roman Beck and Ahmad Ghazawneh A HOMEOWNER'S GUIDE TO AIRBNB: THEORY AND EMPIRICAL EVIDENCE FOR OPTIMAL PRICING CONDITIONAL ON ONLINE RATINGS Jürgen Neumann, Dominik Gutt HOW MUCH WILL YOU PAY? UNDERSTANDING THE VALUE OF INFORMATION CUES IN THE SHARING ECONOMY Olga Abramova, Hanna Krasnova, Chee-Wee Tan T12. Entrepreneurship and IS 10:00-11:00 Room: S3 Session Chair: Brian O'Flaherty FOSTERING DIGITAL INNOVATION THROUGH INTER-ORGANIZATIONAL COLLABORATION BETWEEN INCUMBENT FIRMS AND START-UPS Nihal Islam, Peter Buxmann, David Dé-Juan Ding IT INNOVATIONS AND ENTREPRENEURSHIP IN EMERGING ECONOMIES - IS CLOUD COMPUTING A MAGIC INGREDIENT FOR EGYPTIAN ENTREPRENEURS? Rania Fahim El-Gazzar, Helle Zinner Henriksen, Fathul Wahid... 76

39 June 10 th T18. IS Research Methods and Philosophy 10:00-11:00 Room: PA Session Chair: Joe Nandhakumar TECHNOLOGY AND AUTHENTICITY: PATIENTHOOD IN A TECHNOLOGICAL WORLD Dimitra Petrakaki A CRITICAL REALIST METHOD FOR IS RESEARCH: THE CAUSAL FRAMEWORK THROUGH RETRODUCTION AND RETRODICTION John McAvoy, Tom Butler :00-11:30 Coffee-Break 11:30-13:00 RP PRESENTATION SESSIONS T05. Business Analytics and Data Science for Business Performance 11:30-13:00 Room: PA Session Chair: Daniel Beverungen TOWARDS A TAXONOMY OF REAL-TIME BUSINESS INTELLIGENCE SYSTEMS Mario Nadj, Christian Schieder ANALYTICS AS A SERVICE: CLOUD COMPUTING AND THE TRANSFORMATION OF BUSINESS ANALYTICS BUSINESS MODELS Dana Naous, Johannes Schwarz, Christine Legner APPLYING DATA SCIENCE FOR SHOP-FLOOR PERFORMANCE PREDICTION Nikolai Stein, Christoph Flath T10. Digitization and Innovation in the Public Sector 11:30-13:00 Room: S1 Session Chair: Helle Zinner Henriksen ROLE OF MIDDLE MANAGERS IN MODULAR DIGITAL TRANSFORMATION: THE CASE OF SERVU Risto Paavola, Petri Hallikainen, Amany Elbanna VALUE POSITIONS IN E-GOVERNMENT STRATEGIES: SOMETHING IS (NOT) CHANGING IN THE STATE OF DENMARK John Stouby Persson, Anja Kaldahl Reinwald, Espen Skorve, Peter Axel Nielsen FROM E-GOVERNMENT TO E-GOVERNANCE: SOCIAL MEDIA AND PUBLIC AUTHORITIES LEGITIMACY WORK Magnus Bergquist, Jan Ljungberg, Bertil Rolandsson, Björn Remneland Wikhamn... 73