R EDEFINING CUS T OM E R CONTACT

Transcription

1 R EDEFINING CUS T OM E R CONTACT

2 Applications for Businesses made simple Imagine the perfect communication solution. It would have the best components from the best business telephone systems and contact centre solutions available today. It would then draw on over a decade of experience of running an award-winning contact centre to align these components to the real world how businesses work. If you then took this perfect solution and provided the flexibility for your people to configure every queue, every call flow, rules for routing and every report you now have a solution that is in tune with how your business works. If you then placed this solution into three state-of-the-art datacentres with unlimited scalability and the highest level of resilience and security you have a hosted voice solution your business can depend on. And finally, if this solution was available as a fully-managed, cloud based telephony solution where you only pay for what you use you have a way to redefine your customer contact. THIS IS CIRRUS... CIRRUS CALL MANAGER CIRRUS CONTACT CENTRE CIRRUS CONTACT CENTRE PRO

3 Introducing CIRRUS The completely secure, exceptionally flexible, entirely scalable and fully affordable cloud-based telephony solution. CIRRUS is designed and delivered as a true cloudbased telephony solution delivering a hosted PBX and hosted contact centre service. This allows us to remove the restrictions of traditional premise-based call management; delivering a virtual solution that can route calls seamlessly across geographic boundaries, multiple sites and even to remote or home workers. We take the security and reliability of our CIRRUS platform exceptionally seriously. We host a cluster of three state-of-the-art datacentres, ensuring no single point of failure. This provides a robust and resilient solution for our customers. CIRRUS provides a completely scalable solution that offers organisations the flexibility and exceptional capability of a tier one hosted telephony system and contact centre solution that is not only affordable, but we believe delivers a far lower total cost of ownership than any other solution available. CIRRUS CALL MANAGER Best suited for organisations: Of any size with telephone-based staff With multiple locations, home workers or mobile workers With Legacy or unsupported PBX platforms Focused on improving customer service Capability: Centrally manage calls to any telephone number Automatically play announcements Auto attendant User-defined routing and call flow Management reporting As a cloud-based telephony solution CIRRUS CALL MANAGER redefines how accessible you are to your customers and your ability to be responsive. It provides you with a single virtual business telephone system that spans fixedline and mobile phones, multiple offices and home workers. CIRRUS CALL MANAGER places you in full control of how every call is answered, managed and routed through this virtual PBX.

4 CIRRUS CONTACT CENTRE Best suited for organisations: Of any size with telephone-based staff With a focus on improving customer experience Operating across multiple locations That have limited or no contact centre telephony capability That have annual or seasonal fluctuations in demand Capability: Make any employee a contact centre agent Define and optimise each and every call flow Leverage Intelligent Voice Response to improve call routing Real-time and historic call monitor Deliver contact centre capability to desk phone, mobile or home office We believe that the best contact centre technology should not be exclusive to major organisations with large contact centres and large budgets. With CIRRUS CONTACT CENTRE, organisations of any size can empower their customer facing staff with what we believe is the most comprehensive contact centre application available. With CIRRUS CONTACT CENTRE, you only pay for the users and capability you need, making it affordable to improve customer experience, while at the same time significantly increasing the productivity of your customer facing staff. CIRRUS CONTACT CENTRE PRO Best suited for organisations: With an established contact centre Multi-site or multi-departmental requirements Focused on exceptional customer experience Annual or seasonal fluctuation in requirements Capability: Comprehensive ACD application Value-based call routing Advanced queue experience management Fully integrated IVR Exceptional contact centres do not compromise on the applications they use or the tools they provide to their agents. This enables them to continually improve the service they deliver to their customers while leveraging the technology to improve efficiency and effectiveness. CIRRUS CONTACT CENTRE PRO stops organisations having to compromise with existing platforms they have outgrown, by providing a hosted contact centre solution on a pay-as-you-use basis that we believe delivers the most comprehensive virtual contact centre application capability available.

5 The Value We Deliver CUSTOMERS BENEFIT Customers absolutely love it when they get to talk to the right person first time. So many organisations unnecessarily continue to use outdated telephony systems that frustrate customers and drive them away. CIRRUS delights customers by routing calls intelligently, driving up customer satisfaction and providing a much more responsive service, consequently improving customer retention and loyalty rates. CIRRUS is the affordable, secure solution to improving customer service and ultimately your bottom line. BUSINESSES BENEFIT Increase staff productivity by ensuring they are connected from every phone and mobile from any location. CIRRUS provides businesses with the ability to work smarter and deliver a differentiated customer service. Value-based routing, advanced queue management and self-service are available to improve customer service and lower costs. We are passionate about how we manage our platform with a focus on best practice information management processes that are based on ISO This we believe delivers a responsive service to our customers while ensuring the highest level of quality. CIRRUS customers gain the benefits of many businesses coming together to share a robust platform that no single business alone could justify the investment in. It is this that we believe makes a CIRRUS cloud-based telephony solution far more reliable and secure than a premise-based or private cloud-based solution. Key Points: Works with any number All calls answered on a single platform You control how calls are routed Routes to remote offices & mobiles Supports out-of-hours services Excellent for field-based staff Powerful reporting of all calls & devices No CapEx No additional equipment or servers No complex integration project No need to upgrade your telephone system No need for fixed line between offices Record all calls, even mobiles Simple Pay-As-You-Use pricing REDEFINING CUSTOMER CONTACT

6 CLOUD TELEPHONY ABOUT CIRRUS CIRRUS was born out of Direct Response Limited, an award winning voice, data and contact centre services company that is trusted to provide service excellence to the customers of over 450 businesses across a wide range of public and private sectors. With a passion for quality, Direct Response has always been focused on putting in place innovative technology solutions to enable them to deliver exceptional service. After a lengthy market review of voice and contact centre solutions, Direct Response acknowledged that in order to deliver differentiated service, they required a fresh approach and differentiated technology. We created CIRRUS to innovate a cloud-based telephony and virtual contact centre solution that would not only underpin the Direct Response business but would offer an exceptional hosted voice service to its clients. We believe that CIRRUS has accomplished its mission, delivering the most comprehensive business telephony and contact centre technology available and making this available as a highly secure, reliable and flexible cloud-based service. We now have over 200 businesses using the CIRRUS cloud-based telephony platform and have proven the strength of this solution in some of the most challenging of business environments. Credibility Over 200 organisations are leveraging the CIRRUS hosted telephony and virtual call centre platform to improve the way they interact with their customers. Architecture CIRRUS is designed and delivered as a true cloudbased telephony solution delivering a hosted PBX and hosted contact centre service. This allows us to remove the restrictions of traditional premisebased call management; delivering a virtual solution that can route calls seamlessly across geographic boundaries, multiple sites and even to remote or home workers. Security We take the security and reliability of our CIRRUS platform exceptionally seriously. We host a cluster of three state-of-the-art datacentres, ensuring no single point of failure. This provides a robust and resilient solution for our customers. Pricing CIRRUS cloud-based telephony offers organisations the flexibility and exceptional capability of a tier one hosted telephone system and contact centre solution that is not only affordable, but we believe delivers a far lower total cost of ownership than any other solution available. Cirrus 3 Angel Walk Hammersmith London W6 9HX T: Cirrus is a Direct Response Company