Payments Guide May 2013

Transcription

1 Payments Guide May 2013

2 Table of Contents 1 Overview 5 A. Additional Resources 7 Basic Guides 8 Online Help 8 CitiDirect Customer Support 8 B. Sign-on to CitiDirect BE SM 9 2 Payments 11 A. Local Language Availability 13 B. Payment Methods 15 C. Payment Types 17 D. Payments Setup 19 3 CitiDirect Libraries 21 A. Library Maintenance 23 B. Payment Libraries 25 4 My Preferences 29 A. Available Preference Criteria for Payments 31 B. Library Lookup Favorites 33 5 Payment Forms 35 A. Payments Summary Form 37 Tabs 39 Action Buttons 39 Submit Button 39 New Button 40 Delete Button 40 Go to Details Button 40 Other Options Button 40 B. Payment Detail Form 42 Payment Method 43 Payment Type 44 Payment Amount 44 Subsidiary Identifier/Name 44 Transaction Reference Number 45 Value Dates 45 Library Lookup Favorites Button 45 Multiple-Line Button 45 Sub-Forms 46 Actions Buttons 46 Submit Button 46 Submit and Create Preformat Button 47 Submit and Copy Button 47

3 Table of Contents Copy Button 47 Delete Button 47 Next Button 48 Return to Summary Button 48 Other Options Button 48 6 Outgoing and Incoming Payments 50 A. Outgoing Payment Methods 52 B. Incoming Payment Methods 55 7 Create Payments from Preformats 57 8 Create Payments Using Quick Entry from Preformats 63 A. Correct Quick Entry from Preformat Transactions with Errors 66 9 Create New Outgoing Payments Create New Incoming Payments Create New Incoming/Outgoing Payments Using Copy View Payment Details Delete Payments Modify Payments Verify Payments 94 A. Verify Payments from the Verification Required Tab 96 Require Detail-Level Verification 100 B. Verify Payments from the Payment Detail Form Authorize Payments 105 A. Authorize Payments from the Authorization Required Tab 107 Require Detail-Level Authorization 111 B. Authorize Payments from the Payment Detail Form 112 C. Authorize Batches of Payments 115 New Batches Button 119 Update Screen button 119 D. Authorize Offline 121 E. Offline Authorization Tab Action Buttons Release Payments 132 A. Release Payments from the Release Required Tab 134 B. Release Payments from the Payment Detail Form 139 C. Release Batches of Payments 143 New Batches 146 Update Screen 146

4 Table of Contents 18 Repair Payments Print On-Site Cheques 152 A. Print On-Site Cheques from the Print Cheques Tab 154 B. Print On-Site Cheques from the Payment Detail Form Void On-Site Cheques 161 A. Void On-Site Cheques from the Print Cheques Tab 163 B. Void On-Site Cheques from the Payment Details Form Search/Sort the Payments on a Summary Form 168 Operators Print a Summary List of Payments Print Payment Details from a Summary Form View Payment Totals Enter New or View Existing Comments View Transaction Flow View Transaction History Payments Reports and Inquiries 187 A. Reports 189 Report Service Classes 190 Cash Balance Reports 190 Cash Statements Reports 191 Cash Transaction Initiation Reports 192 Offline Authorization Report 193 B. Inquiries 194 Cash Statement Inquiries 195 Canada ACH Inquiries 196 Bank Search Inquiry 196 WorldLink Inquiries 196 1

5 1 Overview

6 Overview This guide provides an overview of the Payments capability in CitiDirect BE SM. Descriptions of the major payment methods currently supported and procedures for creating, verifying, authorizing, modifying, deleting, repairing and releasing payments for processing are presented. Also presented are an overview of the process flow that CitiDirect clients can specify for their payment transactions and descriptions of the reports, inquiries and libraries that support CitiDirect Payments services. In addition, this guide provides the procedures required to set your preferences for: 1. Default values for information required on payments, report and inquiry forms. 2. The debit and/or credit accounts that appear on your Library Lookup Favorites list. 2

7 A. Additional Resources

8 Additional Resources Basic Guides In conjunction with this Payments guide, you are encouraged to read the CitiDirect Basics guides, available in the CitiDirect Basics section of the Learning Center at The CitiDirect Basics guides provide an overview of CitiDirect, including installation, sign-on procedures, basic navigation and procedures for customizing the CitiDirect navigation bar and summary forms, specifying your global user preferences, running reports and submitting inquiries. Online Help For general questions while working in CitiDirect BE SM, you can use Online Help. Online Help, a comprehensive self-service capability, contains detailed information and descriptions of terms for all functionality and services offered through CitiDirect. You can access Online Help by pressing F1 on your keyboard or by clicking the Help button the CitiDirect navigation bar. at the bottom of For help with your current task, click anywhere on the CitiDirect form displayed in your workspace to ensure that it is active, and then access Online Help. CitiDirect Customer Support In addition to Online Help, the following CitiDirect customer support resources are available to you: contains frequently asked questions (FAQs) addressing both the use of the application and the website. The website also features the Learning Center section where you can access training support materials anytime. Customer Service Centers You can contact our CitiDirect BE SM Service Representatives, who are available to support your technical needs, as well as to assist you with general CitiDirect questions. For a list of representatives in your area, go to the Contacts section of. 3

9 B. Sign-on to CitiDirect BE SM

10 Sign-on to CitiDirect BE SM In order to follow all the procedures included in this Payments guide, you must successfully sign on to CitiDirect BE SM. For sign-on procedures, see the CitiDirect Basics: Getting Started guide, available in the Learning Center at 4

11 2 Payments

12 Payments The Payments service class in CitiDirect BE SM provides you with the convenience of a broad range of payment methods and real-time access to important transactional information. Use Payments to enter, modify, delete, verify, authorize, release, repair and/or view payments. 5

13 A. Local Language Availability

14 Local Language Availability CitiDirect BE SM lets you view details, execute transactions, produce information reports and perform inquiries in many local languages. A complete list of the local languages supported by CitiDirect is available on under the About CitiDirect tab in the CitiDirect Platform section. 6

15 B. Payment Methods

16 Payment Methods The Payments service class supports multiple specific payment methods, with each method having one or more forms depending upon the Local (country- and region-specific) and Global variations. Subject to the processing capabilities of the Citibank branch, you can enter the following outgoing and incoming payments from one single point of input. Outgoing Payment Methods ACH Credit/GIRO Book Transfer Cheque Cross-Border Funds Transfer Domestic Funds Transfer Due Citibank Adjustment Funds Transfer Mexico Tax Payment On-Site Cheque Pan European ACH Payroll Cards Window Payment SEPA Faster Payment Incoming Payment Methods ACH Debit Advice to Receive Book Debit Drawdown/ChargeWire Due Customer Adjustment Incoming Domestic Funds Transfer Due Customer Adjustment Incoming 7

17 C. Payment Types

18 Payment Types Payment types are variations of a particular payment method. Cashier s Cheque and Managers Cheque are examples of payment types that may be available when Cheque is the selected payment method. Payment types vary depending on the payment method and region or country where the payment is processed. For a description of the payment types associated with specific payment methods, please refer to CitiDirect Online Help. Notes: The availability of payment methods can vary based on the CitiDirect BE SM services assigned to each client, the access profile assigned to each user and the Citibank branch processing capabilities. The branch where a payment is processed and the payment method of the transaction determine the payment types that are available for that transaction. Once you enter the required key details common to all payment methods, CitiDirect automatically determines which payment methods and payment types are available to you, as well as the forms and sub-forms that are needed to process your transaction. The payment forms and sub-forms presented to you, reflect the particular requirements of a specific transaction and the country in which the transaction will be processed. Standard payment methods are presented in this guide. Region-, country- and product-specific payment methods are presented in the Online Help and in individual guides that are available in the Learning Center at 8

19 D. Payments Setup

20 Payment Setup CitiDirect lets users customize its services to suit their business needs. Access to many of the services required to set up CitiDirect is restricted to local Security Managers only. Your assigned access profile determines whether or not you have access to a CitiDirect service. When CitiDirect BE SM is installed, local Security Managers: 1. Set client preferences, which apply to all users. Examples are base currency, auto-save frequency, whether or not transaction reference numbers are automatically generated and whether or not the subsidiary name/id appears on the Payment Detail form; 2. Specify the flow each payment must follow before it is sent to Citibank for processing. Verification Required, Authorization Required and Release Required are examples of flow-control requirements; 3. Establish users and assign their access profiles; 4. Ensure that records are created and saved in the CitiDirect Payments libraries that are used for data input and validation. To see a list of libraries, refer to the Payments Libraries section of this guide. 9

21 3 CitiDirect Libraries

22 CitiDirect Libraries Libraries are separately maintained tables within the CitiDirect database that store information needed to support data input, validation and processing rules. All Payments-related service classes reference various CitiDirect BE SM libraries. When you select information from a library lookup list, the relevant information automatically populates the current field and any related fields, reducing typing time and eliminating typing errors. For example, when you select a bank name from the Bank Library Lookup list, the related bank address fields are automatically populated. Most library lookup lists provide a search feature to enable you to search for and retrieve an entry from a library. My Preferences, the CitiDirect service that allows you to set your preferences and customize CitiDirect to meet your specific needs, provides a feature that enables you to create a Library Lookup Favorites list of the account numbers that you use most often. For more information, see the Selecting Debit/Credit Account Library Lookup Favorites section of this guide. 10

23 A. Library Maintenance

24 Library Maintenance Citibank maintains libraries that store information used by all CitiDirect clients. The Currency, Country, Payment Method, Branch and Account libraries are examples of Citibank-maintained libraries. Local Security Managers maintain the libraries that store information specific to their client entity. The Account Familiar Name, Preformat and Ordering Party libraries are examples of client-maintained libraries. All client-maintained libraries should be populated before you begin using the CitiDirect services that support Payments. For a description of many of the client-maintained libraries referenced by Payments- related service classes, see the Payments Libraries section of this guide. Notes: 1. The libraries list presented in this guide does not include Payments libraries that are region-, country- or product-specific. Refer to CitiDirect Online Help for a description of any libraries not included in this guide. 2. If preferences have been set in Client Preference or My Preferences, some fields are pre-populated when you access the CitiDirect forms used to create a new payment, run a report or submit an inquiry. 3. Client Preference settings apply to all CitiDirect users within an organization. 4. My Preference settings apply to your sign-on name and ID only. 5. For information about accessing My Preferences to set your preferences, see the Set Your 6. Preferences for Payments section of this guide. 11

25 B. Payment Libraries

26 Payment Libraries An alphabetical list of some of the CitiDirect libraries that support data input and validation for the Payments service class is provided below. Library availability varies based on product, country, and/or region. Refer to Online Help for a description of region, country and product specific libraries. Library Name Description Maintenance Responsibilities Account Account Familiar Name Account Grouping Account Type Bank (Beneficiary Bank) Beneficiary Business Days Cheque Number Maintenance Cheque Stock Maintenance Customer EAN Date Rolling Delivery Method Document Description Document Type Employee Stores all of your entitled Citibank accounts that can be debited or credited. This library includes a description of the account type, account number and other information required for transaction processing. The data stored in this library is used to process transactions and to allocated credit and expenses. Stores all client-defined familiar names for entitled internal Citibank accounts (not funding accounts or non-citibank-managed accounts). This library identifies the account name that you want to see on reports, which replaces the legal account name on reports. Stores all group names that clients have defined to group accounts (debit accounts) for reporting purposes. Certain CitiDirect reports may be run for account groups when present. Stores the account types that are available for each country/region. It is used to support the lookup of account types during payment creation. Stores information about various banks required for use in transactions. Data includes bank name and location, as well as routing information. By providing the processing center with complete details about the non- Citibank bank parties involved in a transaction, this library is used by transaction classes to improve straight-through processing. Stores the names of all of a client s beneficiaries (payees) and supports lookup in the beneficiary fields when creating payments. Stores information about the business days in each country where Citibank has branch operational capability. Stores all the cheque numbers available for on- site cheque payment transactions. Each library profile lists the available cheque number range for a specific client/company combination. Use this library to define input for new cheque number ranges, or to modify, repair and review existing cheque number ranges. Stores client-defined cheque stock forms. Each stock form can be named, the stock print form can be identified and the logo and microline information printed on the cheques can be defined. Stores all client-defined customer EAN descriptions. It is used to support lookup of customer EAN descriptions and default values on payment input forms. Stores the way a payment value date should be rolled, forward or backward, when it falls on a holiday, weekend, or after cutoff time as defined by a CitiDirect client. The library uses the types of payments (e.g., salary payments and tax payments), defined by Citibank in the Document Type library, to define date-rolling library records. Stores the cheque delivery methods available by country and branch. It is used to support the lookup of delivery methods during payment creation. Stores the document types that are available for cheques that can be included with payment transactions. It is used to support the lookup of document types during payment creation. Stores the document types that are available for cheque processing. It is used to support the lookup of document types during payment creation. Stores the names of all client employees, who can be paid with a salary payment. This library is used to validate the employee-related detail information that is needed when creating a salary payment transaction. Citibank enters information into this library, but clients can add data to some fields. Clients maintain this library and all records are private. Clients maintain this library and all records are private. Citibank maintains this library. Clients maintain this library and all records are private. Citibank maintains this library. Clients maintain this library and all records are private. Citibank maintains this library. Clients maintain this library and all records are private. Clients maintain this library and all records are private. Clients maintain this library and all records are private. Clients maintain this library and all records are private. Citibank maintains this library. Clients maintain this library and all records are private. 12

27 Payment Libraries (Cont'd) Library Name Description Maintenance Responsibilities Holiday (Branch/ Legal Vehicle) Holiday (Country) Holiday (Currency) Instruction Code Invoice Type K-Symbol Licensee Location (Payable at Location) Nature of Payment Holiday (Country) Holiday (Currency) Instruction Code Invoice Type K-Symbol Licensee Location (Payable at Location) Stores holidays in various branches and/or legal vehicles. It is used by transaction services to evaluate processing availability and to establish value and process-date parameters. Stores holidays in various countries. It is used by transaction services to evaluate processing availability and to establish value and process-data parameters. Stores currency holidays. It is used to prevent a payment from processing on a currency holiday. This library is currently being used by Europe and Canada. Stores the instruction codes (and corresponding descriptions) that can be used in the Instruction Code field for a branch and a payment method. This library is used to support lookup in the Instruction Code field when creating payments for Domestic Fund Transfers, Cross- Border Fund Transfers and Book Transfers for European branches. Stores all client-defined invoice forms, which are used to format the invoice data entry form and define any expressions or totals that apply to that form for invoice information that is included with a payment. Based on back-end processing system functionality and/or requirements, the number of columns that can be defined may vary by region or country. Stores descriptive text corresponding to K-Symbol codes (indicating economic nature). It is used to select valid K-Symbol codes when creating payments. Stores licensee names and corresponding licensee IDs. It is used to select valid licensee IDs and names for a payment. Stores cheque-delivery locations, other than Citibank branches, that are available for a country or region. It is used to support the lookup of locations when creating payments. Stores nature of payment code descriptions, which are used to codify the nature of a payment for Central Bank Reporting purposes in Europe. Stores holidays in various countries. It is used by transaction services to evaluate processing availability and to establish value and process-data parameters. Stores currency holidays. It is used to prevent a payment from processing on a currency holiday. This library is currently being used by Europe and Canada. Stores the instruction codes (and corresponding descriptions) that can be used in the Instruction Code field for a branch and a payment method. This library is used to support lookup in the Instruction Code field when creating payments for Domestic Fund Transfers, Cross- Border Fund Transfers and Book Transfers for European branches. Stores all client-defined invoice forms, which are used to format the invoice data entry form and define any expressions or totals that apply to that form for invoice information that is included with a payment. Based on back-end processing system functionality and/or requirements, the number of columns that can be defined may vary by region or country. Stores descriptive text corresponding to K-Symbol codes (indicating economic nature). It is used to select valid K-Symbol codes when creating payments. Stores licensee names and corresponding licensee IDs. It is used to select valid licensee IDs and names for a payment. Stores cheque-delivery locations, other than Citibank branches, that are available for a country or region. It is used to support the lookup of locations when creating payments. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. Clients maintain this library and all records are private. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. Clients maintain this library and all records are private. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. 13

28 Payment Libraries (Cont'd) Library Name Description Maintenance Responsibilities Nature of Payment Non-Citibank Managed Accounts Ordering Party Payment Description Payment Type Purpose of Funds Purpose of Funds Sub-Code Preformat Preformat Group Priority Reason Code Subsidiary Identifier Tax Category Tax Code Transaction Code Transaction Nature Transaction Type VAT Type WHT Type Stores nature of payment code descriptions, which are used to codify the nature of a payment for Central Bank Reporting purposes in Europe. Stores Non-Citibank customer accounts that Citibank Asia manages. It is used to identify customers debiting their Citibank Funding Account. Clients in Asia use this library when creating payments from non- Citibank accounts. Stores the name, address, ID type and ID for various ordering parties, which are used when creating payments. The ordering party is the party on whose behalf the payment is being made. This may be a party that is making the payment from its own account or from the account of another entity to which the ordering party has access. Stores standard payment descriptions text that you can access easily at run-time by simple entering a code, which then expands to the text held in this library. This library is used to support lookup of description text during payment creation. Stores the payment types that are available for each country or region. It is used to support the lookup of payment types when creating payments. Store the purpose of funds codes, the description and a detailed explanation of the code, which is used during payment creation. Stores the purpose of fund sub-codes, the description and a detailed explanation of the code, which is used during payment creation. Stores information about a payment that can be re-used to create future payments. This library supports the lookup and selection of preformats. There are three types of preformats: Full, Beneficiary and Template. Stores the group names that clients have defined to group multiple preformat records. It is used to support preformat creation and organization. Stores the priority codes that are available for each country or region, which are used to support the lookup of priority codes when creating payments. Stores reason code descriptions, which are used to support the lookup of reason codes when creating payments. Stores information about subsidiaries, including their unique identifiers, name and address. It is used when creating preformats. Stores the tax categories that are available for each country or region, which are used to support the lookup of tax categories when creating payments. Stores the tax codes that are defined for each country or region, which are used to support the lookup of tax codes when creating payments. Stores transaction codes that are available for each country, which are used during payment creation. Stores transaction nature codes and their descriptions, which are used during payment creation. Stores transaction types that are available for each country or region, which are used to support look up of transaction types when creating payments. Stores value-add tax (VAT) types that are available for each country or region. It is used to support lookup of VAT types when creating payments. Stores withholding tax (WHT) types that are available for each country or region. It is used to support lookup of WHT types when creating payments. Citibank maintains this library. Citibank maintains this library. Clients maintain this library and all records are private. Clients maintain this library and all records are private. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. Clients maintain this library and all records are private. Clients maintain this library and all records are private. Citibank maintains this library. Citibank maintains this library. Clients maintain this library and all records are private. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. Citibank maintains this library. Clients maintain all records in this library. Clients maintain this library and all records are private. 14

29 4 My Preferences

30 My Preferences Use My Preferences to set your preferences for the Payments service class and to create a Library Lookup Favorites list of the debit and credit accounts that you use most often. Notes: For step-by-step procedures for setting your preferences, please refer to the CitiDirect Basics: Setting Your Preferences guide, available in the Learning Center at Make sure that you set your Global preferences, which include date format, amount format, default menu and default application. All preferences that you define are specific to your CitiDirect sign-on name and ID and cannot be shared with or viewed by others. 15

31 A. Available Preference Criteria for Payments

32 Available Preference Criteria for Payments The preference criteria available on the My Preferences form for payments are listed in the table below. Preference Category Available Preference Criteria Description CitiDirect Default Settings Edit Defaults Debit Account The Account Familiar Name and Account Number that appears on payments forms. Other Library Lookup Favorites Credit Account Company Ordering Party Default Subsidiary Identifier Use This Currency For Next Payment Confidential Payments Override Payables Preference Matrix Retain Data Between Transactions Auto-generate WorldLink reports Include Latin American Creation Methods from Outside CitiDirect Credit Account Debit Account The Account Familiar Name and Account Number that appears on payments forms. The default company that appears on the Payment Detail form. The Ordering Party Name that appears on the Payment Detail form. The Default Subsidiary Identifier that appears on the Payment Detail form. This option is available if set in Client Preferences. The currency that is to be used for the next payment when the indicator is selected. Select the Confidential Payments checkbox if you want to be able to indicate that a payment is confidential. If Confidential Payments is not selected, the Confidential Payments checkbox does not appear on the payments forms. Only entitled users can change this preferencecriteria setting. Select the Override Payables Preference Matrix checkbox if you want to have the ability to override the Payables Preference Matrix. If Override Payables Preference Matrix is not selected, you will not be able to change any payable preferences on Payments forms. Select the Retain Data Between Transactions checkbox if you want CitiDirect to use the same payment method form, the same checks from the same account and the same payment data. Select one or several reports to be autogenerated. Includes payment methods that are specific to Latin America, not CitiDirect. Select one or several accounts to add to your Favorites list on the Payment Detail form. Select one or several accounts to add to your Favorites list on the Payment Detail form. Not Specified Not Specified Not Specified Not Specified Not Specified Not Specified No (not selected) No (not selected) No (not selected) Not Specified Yes Not Specified Not Specified 16

33 B. Library Lookup Favorites

34 Library Lookup Favorites The Library Lookup Favorites feature, available as criteria on the My Preferences form, allows you to create a list of frequently used debit and credit account numbers that you can easily access when you are entering payment details. When you set your Library Lookup Favorites, a blue down arrow will appear in the Library Lookup button next to the debit or credit account fields on the Payment Detail form, indicating that you have created a list of library lookup favorites. 17

35 5 Payment Forms

36 Payment Forms All processes are performed using a summary form that displays key fields of information or a detail form that contains all of the information required to make a payment to a beneficiary (payee). You can also access various sub-forms to enter additional information for a specific payment transaction. 18

37 A. Payments Summary Form

38 Payments Summary Form Summary forms present data in a tabular format, much like a spreadsheet. Individual payment records are displayed in rows within the table, and individual data elements related to each payment are displayed as columns. Use the Payments Summary form to input, view and act on a batch of transactions or an individual transaction. 1. The tabs within the summary form are determined by the actions that must be taken on a payment or a group of payments. 2. The entitlements included in the access profile assigned to you by your local Security Managers determine the tabs that you see and the payment transactions that you can take action on. 19

39 Payments Summary Form (Cont d) Tabs Click a tab to activate it. All payments that are in the same state within your Payments flow-control process are listed on the appropriate tab. Your access profile determines the tabs that you see when you are working in Payments. Action Buttons The action buttons displayed on the Payments Summary form can vary based on the active tab. (The buttons shown in this example appear on the Input/Modify tab.) Submit Button Click the Submit button to create one or more payment transaction records in the Payments database. 1. Each selected payment is assigned a system- or user-defined transaction reference number, and the payment details are validated against CitiDirect validation rules. 2. If the payment passes validation, it moves to its next state as determined by your payment flowcontrol requirements. If a payment fails validation, its status is updated to Invalid and the payment record appears in red text on the Input/Modify tab

40 Payments Summary Form (Cont d) 3. If your flow-control settings indicate that verification, authorization and release are required, the system automatically releases the payments to the processing branch and updates the status of each payment to Released. New Button Click the New button to create a new payment transaction. Your access profile determines the creation methods you can use to create new payments: 1. From Preformat 2. Quick Entry From Preformat 3. New Outgoing These options are also available directly on the navigation bar. Delete Button Click the Delete button to delete the selected payment transactions. Go to Details Button Click the Go to Details button to view all of the details for the selected payment transactions. The Payment Detail form appears. All details of the first selected payment are displayed. For more information, see the Payment Detail Form section of this guide. Other Options Button The Other Options button that appears in the lower right of the Payments Summary form contains a menu that provides additional actions you can perform

41 Payments Summary Form (Cont d) 1. Click the Other Options button and select the Update Screen command to refresh the summary form list with the most recent data. 2. Other Options menu options are presented throughout this guide. Menu options can vary based on the status of a transaction and the tab within the Payments Summary form where the payment transaction is listed. 24

42 B. Payment Detail Form

43 Payment Detail Form The Payment Detail form displays all the details of the payment, along with any corresponding actions that you may need to perform on that payment. Below is an example of the Book Transfer Payment Detail form. Note: The fields in the below screen can vary based on the Payment Initiation Incoming or Outgoing or Payment Method and other parameters. 1. Use the Payment Detail form to enter and submit the details of new payments and to manage and act on individual payments. 2. The Payment Detail form can only be accessed from a summary form. However, once in a detail form, you can move between multiple payments by clicking the Next button. For every payment that you create, you are required to enter several key details that are common to all payments. A red asterisk identifies required key detail fields. Payment Method The details you enter enable CitiDirect to automatically determine exactly which processing options (payment methods) are available to you, as well as the specific forms and sub-forms that are needed for each available payment method. All available processing options appear as selections when you click the dropdown arrow in the Payment Method field on the Payment Detail form. Once the payment method is selected, CitiDirect is able to 25 26

44 Payment Detail Form (Cont d) determine the available payment types, load the appropriate Payment Detail form and sub-forms, apply the appropriate edits, and determine the appropriate product-processing system. Payment Type The Payment Type field is located in the payment-method selection section of the Payment Detail form. 1. The selected payment method determines whether or not the payment type field is available. 2. The list of payment types may vary based on region or country. 3. Payment types are displayed in the language you selected when you signed on to CitiDirect. Payment Amount The Payment Amount field is formatted for the number of decimal places required for the selected payment currency, and it is checked against any amount limits that may be specified in your access profile. Amounts are evaluated using the exchange rate of the currencies. Region and/or country level limits can also be defined for the payment amount. The most common region- or country-specific requirement is a maximum number of digits for the payment amount value. This maximum value limitation is performed when you click the Submit button to submit the payment for processing, not when you enter the value in the Payment Amount field. You cannot enter a negative amount in this field. Subsidiary Identifier/Name This subsidiary information is used to identify a client subsidiary within a payment transaction. This information allows you to group payment transactions on payment-transaction initiation reports by subsidiary. A client preference setting determines whether or not the Subsidiary Identifier/Name fields appear on the Payment Detail form. 27

45 Payment Detail Form (Cont d) Transaction Reference Number To identify the payment, each CitiDirect payment transaction must have a transaction reference number. The method by which the transaction reference number is determined may vary by region. The following rules are consistent across all regions: The transaction reference number assignment is dictated by a client preference setting, which indicates whether it is fully system-assigned, partially system-assigned or manually entered. If the transaction reference number is fully system-assigned, the reference number is generated and stored when you click the Submit button on the Payment Detail form; however, the assigned reference number is not visible until the transaction is displayed on a different tab within the Payments Summary form (e.g. Authorization Required). If the transaction reference number is partially system-assigned, it is composed of a combination of a predetermined set of characters, based on a client preference setting, and a suffix that you must enter in the appropriate field on the Payment Detail form when you create a new payment transaction. If the transaction reference number is manually entered, you must enter it in the appropriate field on the Payment Detail form when you create a new payment transaction. Note: To avoid duplicate reference numbers, CitiDirect generates a new internal reference number when a payment selected on the Repair Required tab is repaired and resubmitted. Value Dates As part of the payment creation process, CitiDirect automatically computes a default value date for each payment based upon parameters, such as cutoff time or number of disposition days that apply to the combination of branch, payment method and currency of the payment. Library Lookup Favorites Button If the library lookup button for the debit and/or credit account field contains a blue down-arrow, a Library Lookup Favorites list has been created. This feature enables you to select from a list of the account numbers that you use most frequently. For more information, see the Select Debit/Credit Account Library Lookup Favorites section of this guide

46 Payment Detail Form (Cont d) Multiple-Line Button Each field on a Payment Detail form can display a specific number of characters. When a field, such as Payment Details or Bank Details, contains more information than is currently visible, a multiple-line button appears next to that field. When the multiple-line button is present, click it to see all information in the field. Sub-Forms Sub-forms allow you to enter additional information pertaining to a payment. In general, the display of a subform is triggered when you click a show sub-form link or button. For example, CitiDirect users in certain regions and countries have the option to enter bank details, central bank reporting information and detail information about invoices being paid. 1. When a sub-form link or button is clicked, the sub-form is displayed in a separate window to allow you to enter the additional information. 2. In certain cases where you can choose one of a specific set of sub-forms, the available sub-forms are displayed in a dropdown list. To access the sub-form, select the desired sub-form first and then click the adjacent link. Actions Buttons The action buttons displayed on the Payment Detail form can vary based on the tab within the Payments Summary form from which the detail form was accessed. The action buttons shown in this example appear when the Payment Detail form is accessed from the Input/ Modify tab. Submit Button Click the Submit button to create one or more payment transaction records in the Payments database. Each payment is assigned a system- or user-defined transaction reference number, and the payment details are validated against CitiDirect validation rules. 1. If the payment passes validation, it moves to its next state as determined by your payment flowcontrol requirements (e.g., Verification Required, Authorization Required, or Release Required). 2. If your flow-control settings indicate that verification, authorization and release are required, CitiDirect automatically releases the payment to the processing branch and updates its status to Released. 30

47 Payment Detail Form (Cont d) Submit and Create Preformat Button If you are entitled to submit payments and create preformats, the Submit and Create Preformat button is available at the bottom of the Payment Detail form. 1. When you click the Submit and Create Preformat button, the payment information is validated. 2. Once validated, the payment proceeds to its next state in your payments process, as determined by your flow-control requirements. The payment details are saved as a preformat record. 3. The preformat record moves to its next state as determined by your preformat library authorization requirements. 4. After the preformat record passes all authorization requirements, it is stored in the preformat library, where it can be selected and used as a template for creating new payments. Submit and Copy Button Click the Submit and Copy button to submit the current transaction for processing and to copy all payment details, except the value date. The Payment Detail form remains open to allow you to submit another payment transaction containing the copied payment details. If the transaction reference number is not automatically generated, you must update it for the new payment transaction. Copy Button Click the Copy button to copy the payment details that are currently displayed on the Payment Detail form, without submitting the current transaction. All of the payment details are copied except the value date. You can then modify payment details as required to create a new payment transaction. If the transaction reference number is not automatically generated, you must update it. Once you are sure that all payment details are correct, click the Submit button to submit the new payment for processing. Delete Button Click the Delete button to delete the payment transaction that is currently displayed on the Payment Detail form. The Delete button is not active when you are using the Payment Detail form to create new payment transactions, or when you have accessed the Payment Detail form from the View tab. 31

48 Payment Detail Form (Cont d) Next Button Click the Next button to see the details of the next selected payment. This button is active when multiple payments were selected on a tab within the Payments Summary form. If the Payment Detail form contains the details of the last selected payment, clicking the Next button returns you to the active tab. Return to Summary Button Click the Return to Summary button to return to the active tab within the Payments Summary form. If you are entering new payments or modifying or repairing existing payments, the Save? Dialogue box appears. Click the Yes button to save any changes. The statuses of new payments are changed to Input, and they are listed on the Input/Modify tab. If you are modifying existing payments, the payment information is listed in orange text to indicate that the payment details may be outdated. Other Options Button Click the Other Options button to access a menu. The available menu items, which are described in the following table, may vary based on the tab from which the Payment Detail form is accessed

49 Payment Detail Form (Cont d) Menu Option Edit Account Number Enter/View Comments Print Detail Run TI Detail Report for Single Item View Error Messages View Offline Batch Details View Submission Status Details Select to Change the Debit Account Number stored in a preformat. Enter new or view existing comments that are attached to a payment. Print the details of the payment transaction. Runs the Transaction Initiation Detail Report for the selected transaction. View any errors associated with the payment transaction. View details of the offline batch, including the batch name, creation time, status and authorizer name. View the submission status of the payment, including the user ID of the user who submitted the transaction, the date and time of submission, and any sub-status. View Transaction Flow View Transaction History View a list of transaction flow states that the transaction must go through, based upon the current data values of the payment, before it is sent to Citibank for processing (including its current state). View the history of all actions taken on a payment, including the name of the CitiDirect user who performed each action and the date and time the action was taken. 34

50 6 Outgoing and Incoming Payments

51 Outgoing and Incoming Payments The major difference between the Payment Detail forms for incoming and outgoing payments is that a debit account must be selected for outgoing payments, while a credit account must be selected for incoming payments. 35

52 A. Outgoing Payment Methods

53 Outgoing Payment Methods ACH Credit/ GIRO Transfer Payments made electronically to the beneficiary s bank, which are routed through local clearing systems that traditionally handle either small or large value but large volumes of transactions. ACH is primarily known as a clearing method for USD transactions; however, countries with similar clearing systems may refer to these transactions as ACH payments, GIRO payments, direct payments, etc. For this document, the term ACH is used to refer to all of these local clearing systems, regardless of country. Book Transfer A specific type of a Funds Transfer transaction where a transfer is made between two accounts in the same Citibank branch. By definition, this type of transfer is a local transaction because it occurs within a single country and currency. Since a Book Transfer generally occurs within a single Citibank branch, the bank name and branch information needed for a typical Funds Transfer transaction are not required. Notes: In some cases, a Book Transfer can occur between accounts held at Citibank within the same country, not necessarily same branch. In some cases, Book Transfers cannot be done between branches in a single country. Book Transfers in the United States can be for more than two parties. A payment can be considered a Book Transfer when the first account number after the debit account branch and the debit account branch are from the same branch. Cheque Paper-based payments generated from an electronic instruction. All cheques generated through Payments result in the creation of a: 1. WorldLink Payment Services cheque; 2. PayLink cheque printed at a Citibank processing center and sent directly to the beneficiary or to the initiating customer; 3. Bank Draft in Canada All cheques are drawn on local branches around the world. Cross-Border Funds Transfer Payments made electronically to the beneficiary s bank. They can be routed through several standard methods, depending on the currency being paid and the bank that is processing the transaction. Domestic Funds Transfer Payments made electronically to the beneficiary s bank using a domestic/ local processing system to process the transaction. Due Citibank Adjustment A WorldLink Payment Services payment method used to send additional funds to Citibank. It is normally used due to an under-remittance on an earlier foreign exchange transaction. Funds Transfer A payment made electronically to a beneficiary which can be routed through several standard methods. Mexico Tax Payment A payment method used to make annual and provisional tax payments using a dynamic template provided by the Mexican Government

54 Outgoing Payment Methods (Cont d) On-Site Cheque A paper-based payment generated from an electronic instruction. On-Site cheques will be printed at the customer s location rather than at a Citibank processing center. Pan-European ACH A payment method used to create low-value, high-volume, non-urgent transactions in Europe. It is based on the Domestic Funds Transfer and Cross-Border Funds Transfer transactions. Pan- European ACH payments are rerouted through the Step 2 clearing system and are used for creating transactions for values lower than or equal to EUR 12,500. Payroll Cards Customers instruct Citibank to debit the customer s account (in local currency) and credit one or more individual (employee) card local accounts. Notes: 1. To use the Payroll Card payment method, you must first create a Domestic Funds Transfer for the sum of the payroll payments. On the same day, create a Payroll Card payment that specifies the individual accounts to be paid. 2. Payroll Card payments are specific to Kazakhstan, Romania, Russia and the Ukraine. SEPA A credit transfer or priority payment made electronically to a beneficiary bank within the SEPA (Single Euro Payments Area). Notes: 1. The SEPA zone comprises the 31 countries of the Greater European Area, as listed: Austria, Belgium, Britain, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Republic of Ireland), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden and Switzerland. 2. Under SEPA, a basic credit transfer in Euro must have a maximum execution timeframe of three banking days. Faster Payment A payment method where same-day payments are processed in near-real-time to reduce clearing times on electronic payments. This is available in the United Kingdom. Window Payments A payment method used to initiate a cash-based payment within Mexico, where the funding currency is the same as the payment currency. Cash-based payment instructions are sent to the bank with details about the intended transaction and the order can be delivered to the specified branch. 38

55 B. Incoming Payment Methods

56 Incoming Payment Methods The incoming payment methods in CitiDirect BE SM are described below. ACH Debit Incoming payments made electronically from a debit party to the Citibank customer. The payments are routed through local clearing systems that traditionally handle large volumes of transactions of either small or large value. Advice to Receive Incoming payment method that allows customers to initiate an electronic message to a beneficiary bank advising them of funds to be received on a particular day. The customer initiates an Advice to Receive. CitiDirect creates and sends a message to the back-end systems for forwarding to the appropriate beneficiary bank. Book Debit Payment instructions to Citibank are made electronically to the debit party account using a domestic/local processing system to process the transaction. Drawdown/ChargeWire An incoming payment request made electronically from a debit party to the Citibank customer, using a domestic or local processing system to process the transaction. Due Customer Adjustment A WorldLink Payment Services payment method that can be initiated as a result of an FX Contract Sell Back transaction, or as a mechanism for the customer to instruct Citibank on what to do with a balance that is external to CitiDirect BE SM (e.g., from the stop or cancellation of an FX payment that was created outside of CitiDirect). Incoming Domestic Funds Transfer Payments made electronically from a debit party s bank to a CitiDirect customer using a domestic or local processing system to process the transaction. Note: The CitiDirect services assigned to each client and the access profiles assigned to each CitiDirect user determine the available incoming and outgoing payment methods. Payment methods are also limited by the processing capabilities of each Citibank branch. Due Customer Adjustments Incoming A WorldLink Payment Services payment method that is: 1. An instruction to Citibank regarding a balance which is external to Citibank; 2. A result of a Stop or Cancellation of an FX payment transaction that was created outside of CitiDirect; 3. An adjustment that is a result of an FX contract Sell Back transaction. 39

57 7 Create Payments from Preformats

58 Create Payments from Preformats Preformats, or templates, help users initiate repetitive payments more efficiently. In order to create payments from preformats, valid preformats must exist in the preformat library. Preformats are created and saved directly in the preformat library or by clicking the Submit and Create Preformat button on the Payment Detail form when creating new payments. CitiDirect supports the following types of preformats: Full Limited Modifications All data fields, with the exception of Value Date or Processing Date (as applicable), Payment Amount, Payment/Addenda Details, Beneficiary Reference, and Bank Details, are protected/locked and cannot be modified. Predefined Beneficiary All fields containing beneficiary-related data items are protected/locked and cannot be modified. Editable Template All fields are populated with the values saved with the preformat, but they can be modified. Notes: 1. Flow-control requirements for payments created from preformats apply to payment transactions created from full preformats only. A payment created from a beneficiary preformat or a template preformat is subject to the flow-control requirements defined for free-form entry payment transactions. 2. Your assigned access profile determines whether or not you can create preformats and the types of preformats you can create. Create a new payment from preformats by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click Input From Preformats. You can also access this option by clicking the New button on the Input/Modify tab. 40

59 Create Payments from Preformats (Cont d) A Search Definition Dialog box appears. 41

60 Create Payments from Preformats (Cont d) 2. Enter search criteria to find the preformats you want to use to create new payments and click the Run Search button. 1. A Library Look Up Dialog box displays that shows all preformats that match your search criteria. Select the desired preformat and click the OK button. The Payments Summary form displays with the Input/Modify tab active. 42

61 Create Payments from Preformats (Cont d) Notes: 2. Proceed with one of the following steps: Modify fields directly on the Input/Modify tab as required, then select all completed transactions and click the Submit button. Modifiable fields will vary based on the type of preformat you are using. Click the Go to Details button. The details of the first selected preformat are displayed on the Payment Detail form. Make any necessary changes and click the Submit button to submit the current payment for processing. The details of the next selected preformat appear. Repeat this process until all payments are submitted. To change the debit account information stored in the preformat On the Payment Detail form, click the Other Options button. Select the Edit Account Number command. The Edit Account Number dialog box appears. Click the library lookup button, select a new debit account number and click the OK button. 1. Your organization may have defined a maximum allowable payment amount for preformats. If the preformat you selected to create this payment is subject to a maximum allowable payment amount and the payment amount exceeds that maximum, an error message is displayed. You must change the payment amount before the payment can be submitted for processing

62 Create Payments from Preformats (Cont d) 2. If you decide that you do not want to create a payment using the details of the preformat that is currently displayed on the Payment Detail form, click the Next button to view the details of the next selected preformat. 3. If the details of the last selected preformat are displayed, clicking the Next or Submit buttons returns you to the Input/Modify tab. 4. For procedures for using the Submit and Create Preformat and Submit and Copy features on the Payment Detail form, please refer to the Create New Outgoing Payments section of this guide. 45

63 8 Create Payments Using Quick Entry from Preformats

64 Create Payments Using Quick Entry from Preformats If you are entitled to create payments from preformats Quick Entry From Preformats appears on the CitiDirect navigation bar. Use this feature to create numerous repetitive payments quickly and efficiently. Your assigned access profile determines the preformats you can access. Create new payments using Quick Entry From Preformat by following the steps below. 1. On the CitiDirect navigation bar, click Payments, and then click Quick Entry From Preformats. You can also access this option by clicking the New button on the Input/Modify tab. A new Input/Modify form appears. 46

65 Create Payments Using Quick Entry from Preformats (Cont d) 2. In the Preformat Code field, enter the code of the preformat you want to use to create the payment. You must enter a valid preformat code (for a preformat stored in the preformat library). 3. Enter payment details in the appropriate fields on the Input/Modify form. Press the tab key to move from field to field. When you have entered information in the last field in one row, pressing the tab key moves you to the next row. 4. When the details of all payments have been entered, click the Submit All button. All valid payments move to the next step in the payment process, as defined by your flow-control requirements. 47

66 A. Correct Quick Entry from Preformat Transactions with Errors

67 Correct Quick Entry from Preformat Transactions with Errors After you click the Submit All button, any payments containing errors remain on the Input/Modify form, and the payment information appears in red text. 1. On the Input/Modify form, select the row containing the payment. 2. Click the Other Options button, and then click the View Error Messages command. 3. Review any errors in the payment. 4. Make any required changes directly on the Input/Modify form. 5. If necessary, repeat steps 2, 3 and 4 to correct all payments with errors (listed in red). 6. Click the Submit All button to resubmit all corrected payments. 48

68 9 Create New Outgoing Payments

69 Create New Outgoing Payments Your assigned access profile determines whether or not you can create new outgoing payments as well as the accounts, payment methods, payment types, currencies, etc. that you can access. Create a new outgoing payment by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click Input New Outgoing. You can also access this option by clicking the New button on the Input/Modify tab. A Payment Detail form appears. 2. The Preformat Code field should be left blank when creating a new outgoing payment; however, if you are going to submit and create a preformat, a preformat code is required. 3. The Debit Account Number/Currency/Name field defaults to the value previously specified in your preferences. If you are entitled to multiple accounts and you want to change the debit account, clear the field, click the library lookup button and select a different account number. 4. The Payment Currency field defaults to the value previously specified in your preferences. If you are entitled to create payments for multiple currencies and you want to change the payment currency, clear the field, click the library lookup button and select a different currency. The Currency Library Lookup will only list currencies that are supported by the branch of the debit account. 5. In the Payment Amount field, enter the amount of the payment in the selected currency. 6. In the Payment Method field, click the library lookup button. A Payment Method dialog box appears. 49

70 Create New Outgoing Payments (Cont d) Note: Your Solution Package, Access Profile, Payment Currencies and process capabilities of Citibank branch will the available payment methods for you. 1. Select a payment method and click the OK button. The Payment Detail form expands to display data input fields specific to the selected payment method. 2. Based on the selected payment method, currency, etc., the Payment Type field may be available. If so, click the dropdown arrow and select a payment type, if applicable. 3. The Subsidiary Identifier/Name field defaults to the value previously specified in your preferences. If you are entitled to select multiple subsidiaries, clear the field, click the library lookup button and select a different subsidiary identifier/name. These fields are only available if set in client preferences. 4. Complete all required fields and any optional fields for the payment. A red asterisk (*) identifies all required fields. Step-by-step procedures for completing the Payment Detail form for each payment method, by region and country, are available in CitiDirect Online Help. Notes: For procedures for specifying your preferences for the debit account, payment currency, subsidiary identifier / name, etc., refer to the Set Your Preferences for Payments section of this guide. Proceed with one of the following steps. Click the Submit button. CitiDirect validates each data item. Once validated, the payment moves to the next step in the payment process flow, as defined by your flow-control requirements. If the payment does not pass CitiDirect validation, its status is changed to Invalid and it is listed on the Input/Modify tab. Click the Submit and Copy button to submit the current payment transaction for processing and to copy all transaction details, except the value date. The payment details remain on the Payment Detail form to allow you to create a new payment using the copied transaction details. If the transaction reference number is not automatically generated, you must update it for the new payment transaction. Click the Submit and Create Preformat button to submit the payment for validation and to save the payment information as a preformat. If you select this option, a valid preformat code is required. The Save Preformat dialog box appears. Your access profile determines whether or not you can create preformats. 50

71 Create New Outgoing Payments (Cont d) Select the preformat type, complete all required fields, select the appropriate checkboxes and then click the Save button. Both the payment and the preformat move to the next step in their respective processes, as defined by your flow-control requirements. 51

72 10 Create New Incoming Payments

73 Create New Incoming Payments Your assigned access profile determines whether or not you can create new incoming payments, and the accounts, payment methods, currencies, etc., that you can access. Create a new incoming payment by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click Input New Incoming. You can also access this option by clicking the New button on the Input/Modify tab. The Payment Detail form appears. 52

74 Create New Incoming Payments (Cont d) 2. The Preformat Code field should be left blank. 3. The Credit Account Number/Currency/Name field defaults to the value previously specified in your preferences. If you are entitled to multiple accounts and you want to change the credit account, clear the field, click the library lookup button and select a different account. 4. The Payment Currency field defaults to preference settings or the currency of the last payment if the checkbox is selected. If you are entitled to create payments in multiple currencies, clear the field, click the library lookup button and select a different currency. 5. The Use This Currency For Next Payment checkbox defaults to the value previously specified in your preferences. Select this checkbox, if applicable. 6. In the Payment Amount field, enter the amount of the payment in the selected currency. 7. In the Payment Method field, click the library lookup button. A Payment Method dialog box appears. 53

75 Create New Incoming Payments (Cont d) 8. Select a payment method and click the OK button. Your solution package, access profile, the payment currency and the processing capabilities of the Citibank branch determine the available payment methods. The Payment Detail form expands to display detail fields for the selected payment method. 9. Based on the selected payment method, currency, etc., the Payment Type field may become available. If so, click the dropdown arrow and select a payment type, if applicable. 10. The Subsidiary Identifier/Name field defaults to the value previously specified in your preferences. If you are entitled to select multiple subsidiaries, clear the field, click the library lookup button and select a different subsidiary identifier/name. These fields are only available if set in client preferences. 11. Complete all required fields and any optional fields for the payment. A red asterisk (*) identifies all required fields. Step-by-step instructions for completing the Payment Detail form for each payment method, by region and country, are available in CitiDirect Online Help. 12. Proceed with one of the following steps. Click the Submit button. The payment is sent to CitiDirect. Each data item is validated. Once validated, the payment moves to the next step in the payment process flow, as defined by your flow-control requirements. If the payment does not pass CitiDirect validation, its status is changed to Invalid and it is listed on the Input/Modify tab. Click the Submit and Copy button to submit the current payment transaction for processing and to copy all transaction details, except the value date. The payment details remain on the Payment Details form to allow you to create a new payment using the copied transaction details. If the transaction reference number is not automatically generated, you must update it for the new payment transaction. Click the Submit and Create Preformat button to submit the payment for validation and to save the payment information as a preformat. If you select this option, the Save Preformat dialog box appears and a valid preformat code is required. Your access profile determines whether or not you can create preformats. 54

76 Create New Incoming Payments (Cont d) Select the Preformat Type, complete all required fields, select the appropriate checkboxes, and then click the Save button. Both the payment and the preformat move to the next step in their respective processes, as defined by your flow-control requirements. Note: For procedures for specifying your preferences for the credit account, payment currency, subsidiary identifier/name, etc., refer to the Set Your Preferences for Payments section of this guide. 55

77 11 Create New Incoming/Outgoing Payments Using Copy

78 Create New Incoming/Outgoing Payments Using Copy The CitiDirect Copy feature enables you to select existing payment transactions and copy all of the payment details, except the value date, to create and submit new transactions. CitiDirect automatically computes a default value date for each transaction based upon parameters that apply for the combination of branch, payment method and currency (e.g., cutoff time, number of disposition days). Select the payments you want to copy and create new payment transactions using the Copy feature by following the steps below. 1. On the CitiDirect menu, click on Modify under My Transactions & Services as shown below: 2. To find the transactions you want to copy, click the Search button at the bottom left or click the Other Options button and select the Search command on the bottom right side of the screen. 56

79 Create New Incoming/Outgoing Payments Using Copy (Cont d) A Search Definition Dialog box appears. 3. Enter search criteria to find the payment transactions you want to copy, and then click the Run Search button. You can specify criteria to find transactions that are assigned a Released status, which are not available for modify or delete. All payment transactions that match your search criteria are listed on the Input/Modify tab. 57

80 Create New Incoming/Outgoing Payments Using Copy (Cont d) 4. On the Input/Modify tab, select the payment transaction that you want to copy and then click the Go to Details button. The Payment Detail form appears. The details of the first payment transaction selected on the Input/Modify tab are displayed Click the Copy button. An Information dialog box appears.

81 Create New Incoming/Outgoing Payments Using Copy (Cont d) 6. All details are copied, except for the transaction reference number and value date. 7. Enter/modify payment details as required. If the transaction reference number is not automatically generated, you must update it for this new payment transaction. 8. Click the Submit button. The new payment moves to the next step as defined by your flow-control requirements. The details of the next payment transaction selected on the Input/Modify tab appear. 9. Repeat steps 5, 6, 7 and 8 to create and submit additional new payments using the Copy feature. Notes: 1. Click the Submit and Create Preformat button to submit the current payment for validation and to save the payment information as a preformat. If you select this option, a preformat code is required. Both the payment and the preformat move to the next step in their respective processes, as defined by your flow-control requirements for payment transactions and library records. Your access profile determines whether or not you can create preformats. 2. Click the Submit and Copy button to submit the current payment for validation and to copy all details except the value date. The Payment Detail form remains open to allow you to make any necessary changes to create and submit a new transaction. 3. If you do not want to copy the payment details that are currently displayed on the Payment Detail form, click the Next button. The details of the next selected payment transaction appear. When the Payment Detail form displays the details of the last selected payment transaction, clicking the Next button returns you to the Input/Modify tab. 59

82 12 View Payment Details

83 View Payment Details Select payments and view all payment details by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click View All. The View tab of the Payments Summary form appears. 60

84 View Payment Details (Cont d) 2. Select one or more payments, and click the Go to Details button. Click the Search button to find specific payments. Your assigned access profile determines the payments that you can view. For procedures for using the Search function, refer to the Search/Sort the Payments on a Summary Form section of this guide. Note: The availability of the Services button on the View tab is determined by the processing capabilities of the Citibank branch. When available, entitled users can click Services to access Payments Services and submit service requests (Stop Payment, Cancel Payment, etc.) to Citibank for processing. The entitlements in your access profile determine whether or not you can access Payments Services. Payments Services is described in the Payments Services guide, available in the Learning Center at A Payment Detail form appears. The details of the first selected payment are displayed. 61

85 View Payment Details (Cont d) 3. Review the payment details and proceed with one of the following steps: Click the Next button to view the details of the next selected payment. When the Payment Detail form contains the details of the last selected payment, clicking the Next button returns you to the summary form. Click the Return to Summary button to return to the summary form. Click the Other Options button to access a menu listing additional actions that you can perform. 62

86 13 Delete Payments

87 Delete Payments You can delete payments with an Input, Invalid, Verification Required, Authorization Required or Release Required status. Your assigned access profile determines the payments that you can delete. Delete payments by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click Modify. The Input/Modify tab of the Payments Summary form appears. 63

88 Delete Payments (Cont d) 2. Select one or more payments to delete. You can click the Search button to find specific payments. 3. Click the Delete button. The Enter a Reason dialog box appears. 4. Enter a reason for deleting the payment and then click the OK button. If the same reason for deletion does not apply to all selected payments, you must delete each payment separately. An information message appears. 64

89 Delete Payments (Cont d) 5. Click the OK button to close the message. The payments are removed from the system. Notes: 1. You can delete payments from the Input/Modify tab and the Payment Detail form. 2. If you want to review all details of a selected payment before deleting it, click the Go to Details button and then click the Delete button on the Payment Detail form. 3. If you have selected an On-Site Cheque payment and the cheque has been printed, the following message appears if you attempt to delete it. The payment may not be deleted as a cheque has already been printed. To delete this payment, you must void the cheque in the Print Required tab. For more information, see the Print On-Site Cheques section of this guide. 65

90 14 Modify Payments

91 Modify Payments You can modify payments with an Input, Invalid, Verification Required, Authorization Required and/or Release Required status. Modify payments by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click Modify. The Input/Modify tab of the Payments Summary form appears. 66

92 Modify Payments (Cont d) 2. Select one or more payments to modify. You can click the Search button to find specific payments. 3. Click the Go to Details button. The Payment Detail form appears. The details of the first selected payment are displayed. 67

93 Modify Payments (Cont d) 4. Make any necessary modifications to the payment details and then click the Submit button. The payment is treated as new and is subject to all flow-control requirements. 68

94 15 Verify Payments

95 Verify Payments Payment verification takes place after payment input or import and before authorization. The purpose of payment verification is to have a second person confirm that all of the details for a payment are correct. During verification, payments can be verified, sent to repair or deleted. If your flow-control requirements stipulate that payments must be verified, all payments that are ready for verification are listed on the Verification Required tab, where they can be selected and verified by an entitled user. Payments can be verified from the Verification Required tab or from the Payment Detail form. 1. When you are verifying payments from the Verification Required tab, the verification method can be either none, re-key or sight for each verifiable field displayed. As a different verification method can be required for each field, it is possible that combinations of verification methods may be required. 2. When you are verifying payments from the Payment Detail form, you must review the details of each payment, but no specific verification method is required. Notes: 1. Your access profile determines whether or not you are entitled to verify payments and the payment transactions you can verify. 2. If you submitted the payment, you cannot verify it. 3. CitiDirect clients can require that all payments be verified from the Payment Detail form. If your organization has stipulated this requirement, a message appears when you attempt to verify payments from the Verification Required tab. For more information, refer to the Verify Payments from the Payment Detail Form section of this guide. 69

96 A. Verify Payments from the Verification Required Tab

97 Verify Payments from the Verification Required Tab CitiDirect clients specify the fields that require verification and which of the following verification methods must be used: 1. None No specific action is required on the field that requires verification. You must review the information displayed in the field to ensure that it is accurate. 2. Re-key The field requiring verification is blank and you must enter the correct information into that field. If the information you enter matches the information entered when the payment was created, the field is verified. 3. Sight A checkbox appears to the left of the field requiring verification. You must select the checkbox to indicate that the information displayed in the field is correct. Verify payments from the Verification Required tab by following the steps below. 1. On the CitiDirect navigation bar, click Payments, and then click Verify. The Payments Summary form displays. The Verification Required tab is active and all payments with a Verification Required status that you are entitled to verify are listed. 70

98 Verify Payments from the Verification Required Tab (Cont d) 2. Select a payment and, based on the required verification method, proceed as follows: If none is the specified verification method, review the information displayed in a payment detail field to ensure that it is correct. If re-key is the specified verification method, enter the correct payment detail into each blank field. If the information you enter matches the information entered when the payment was created, the field is verified. If sight is the specified verification method, select the checkbox to the left of each field to indicate that information in the field is correct. 3. If a payment contains errors and cannot be verified, click the Send to Repair button. An Enter a Reason dialog box appears. 71

99 Verify Payments from the Verification Required Tab (Cont d) Enter the reason that the payment requires repair and click the OK button. The status of the selected payment is changed to Repair Required and it is moved to the Repair Required tab, where it can be repaired and resubmitted. Once resubmitted, it is treated as new and subject to all flow- control requirements. If you are sending more than one payment to repair and the same reason for repair does not apply to all selected payments, send each payment to repair individually. 4. If the payment cannot be verified and should be deleted, click the Delete button. The Enter a Reason dialog box appears. Enter the reason for deleting the payments and click the OK button. The selected payments are removed from the system. 72

100 Verify Payments from the Verification Required Tab (Cont d) If you are deleting more than one payment and the same reason for deletion does not apply to all selected payments, delete each payment individually. 5. Select all verified payments and then click the Verify button. All selected payments move to the next step in the payments process, as defined by your flow-control requirements. Notes: If the payment method is On-Site Cheque and the cheque has been printed, the following message appears if you attempt to delete it. The payment may not be deleted as a cheque has already been printed. To delete this payment, you must void the cheque in the Print Required tab. To review the details of payments before verifying them, select one or more payments on the Verification Required tab, and then click the Go to Details button. For more information, refer to the Verify Payments from the Payment Detail Form section of this guide. Require Detail-Level Verification CitiDirect clients can require detail-level verification for payments created from preformats or by entering full details. If your organization has stipulated this requirement and you attempt to select and verify a payment directly on the Verification Required tab, the message below appears: If you receive this information message and you want to verify payments from the Payment Detail form, follow the steps below to verify the selected payments. 1. Click the OK button to close the information message. 2. With the payment selected on the Verification Required tab, click the Other Options button and then click the View Error Messages command. A View Error Messages dialog box appears. 73

101 Verify Payments from the Verification Required Tab (Cont d) 3. Click the OK button to close the dialog box. The selected payment will now be listed on the 4. Verification Required tab. 74

102 B. Verify Payments from the Payment Detail Form

103 Verify Payments from the Payment Detail Form Verify payments from the Payment Detail form by following the steps below. 1. On the Verification Required tab, select the payments to verify and then click the Go to Details button. The Payment Detail form displays. The details of the first payment selected on the Verification Required tab are displayed. 75

104 Verify Payments from the Payment Detail Form 2. Review all payment details and proceed with one of the following steps: Click the Verify button to verify that the payment is correct. The payment moves to the next step in the payment process, as defined by your flow-control requirements, and the details of the next selected payment appear. Click the Send to Repair button to indicate that some payment details are not correct. Enter the reason for repair in the Enter a Reason dialog box and then click the OK button. The payment status is changed to Repair Required and it is moved to the Repair Required tab, where an entitled user can repair and resubmit it. Once resubmitted, the payment is treated as new and subject to all flow-control requirements. The details of the next selected payment appear. Click the Delete button to delete the payment. Enter the reason for deleting the payment in the Enter a Reason dialog box and then click the OK button. The payment is deleted from the system and the details of the next selected payment appear. Click the Next button if you do not want to verify the current payment. The details of the next selected payment appear. 3. Repeat this process until all selected payments are verified, sent to repair or deleted. 76

105 16 Authorize Payments

106 Authorize Payments When payments are ready for authorization, they are listed on the Authorization Required tab, where they can be selected and authorized by an entitled user. During the authorization process, payments can be authorized, sent to repair or deleted. CitiDirect supports nine levels of authorization. If your organization requires multiple authorizations, payments remain on the Authorization Required tab until they pass all required authorizations. Your access profile determines whether or not you are entitled to authorize payments and the payment transactions you can authorize. If you submitted the payment, you cannot authorize it. Note: CitiDirect clients can require that all payments be authorized from the Payment Detail form. If your organization has stipulated this requirement, a message appears when you attempt to select and authorize payments directly on the Authorization Required tab. For more information, see the Authorize Payments from the Payment Detail Form section of this guide. 77

107 A. Authorize Payments from the Authorization Required Tab

108 Authorize Payments from the Authorization Required Tab Authorize payments from the Authorization Required tab by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click Authorize. The Payments Summary form appears. The Authorization Required tab is active. All payments with an Authorization Required status that you are entitled to authorize are listed. 78

109 Authorize Payments from the Authorization Required Tab (Cont d) 2. Select one or more payments, and proceed with one of the following steps. Click the Authorize button to authorize all selected payments. The payments move to the next step in your payments process flow. If this is the last step, the authorized payments are released to Citibank for processing. Click the Send to Repair button if the selected payments contain errors and cannot be authorized. The Enter a Reason dialog box displays. 79

110 Authorize Payments from the Authorization Required Tab (Cont d) Enter the reason the payments require repair and click the OK button. If the same reason for repair does not apply to all selected payments, send each payment to repair individually. The status of the payment is changed to Repair Required and it is moved to the Repair Required tab, where an entitled user can repair and resubmit it. Once resubmitted, all payments are treated as new and subject to all flow-control requirements. Click the Delete button if the selected payments cannot be authorized and should be deleted. The Enter a Reason dialog box displays. Enter the reason for deleting the payments and click the OK button. The payment is removed from the system. If the same reason for deletion does not apply to all selected payments, delete each payment individually. 80

111 Authorize Payments from the Authorization Required Tab (Cont d) Note: To review the details of payments before authorizing them, select one or more payments on the Authorization Required tab and then click the Go to Details button. For more information, see the Authorize Payments from the Payment Detail Form section of this guide. Require Detail-Level Authorization Clients can require detail-level authorization for payments created from preformats or by entering full details. If your organization has this requirement and you attempt to select and authorize a payment directly from Authorization Required tab, the message below appears. If you receive this information message and you want to authorize payments from the Payment Detail form, follow the steps below to authorize the selected payments. 1. Click the OK button to close the information message. 2. With the payment selected on the Authorization Required tab, click the Other Options button and then click the View Error Messages command. A View Error Messages dialog box appears. 3. Click the OK button to close the error message. You are returned to the Authorization Required tab. 81

112 B. Authorize Payments from the Payment Detail Form

113 Authorize Payments from the Payment Detail Form Authorize payments from the Payment Detail form by following the steps below. 1. On the Authorize Required tab, select the payments to authorize and then click the Go to Details button. The Payment Detail form appears. 82

114 Authorize Payments from the Payment Detail Form (Cont d) 2. Review all payment details and proceed with one of the following steps: Click the Authorize button to authorize the payment. The payment moves to the next step in your payments process flow and the details of the next selected payment appear on the Payment Detail form. If this is the last step in your payments process flow, the payment is released to Citibank for processing. Click the Send to Repair button if the payment contains errors and cannot be authorized. Enter the reason for repair in the Enter a Reason dialog box and click the OK button. The payment status is changed to Repair Required and it is moved to the Repair Required tab, where an entitled user can repair and resubmit it. Once resubmitted, the payment is treated as new and subject to all flow-control requirements. The details of the next select payment appear. Click the Delete button if the payment cannot be authorized and should be deleted. Enter the reason for deleting the payment in the Enter a Reason dialog box and click the OK button. The payment is deleted from the system and the details of the next selected payment appear. Click the Next button if you do not want to authorize the current payment. The details of the next selected payment appear. 3. Repeat this process until all selected payments are authorized, sent to repair or deleted. 83

115 C. Authorize Batches of Payments

116 Authorize Batches of Payments The purpose of the Batch Authorization process is to allow you to group payment transactions together to create (in an automated way) batches of payments for authorization. If authorization is the final process based on your flow-control requirements, all valid payment transactions in the batch are completely authorized and released to Citibank for processing. Your access profile determines whether or not you can create and authorize batches of payments. Notes: The ability to authorize batches of payments may vary by product, country or region. CitiDirect enables clients to specify whether or not batch authorization is allowed. Create and authorize batches of payments by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click Batch Authorize. The Payments Summary form appears. 84

117 Authorize Batches of Payments (Cont d) 2. The Batch Authorize tab is active. If the batches you want to authorize are created and listed, go to step 5. If there are no defined batches, the Batch Authorization tab is blank and a Please select criteria for Authorize batches dialog box appears. 85

118 Authorize Batches of Payments (Cont d) If the dialog box does not appear automatically, click the New Batches button on the Batch Authorize tab. 3. Click the library lookup buttons and select criteria to batch payments by any combination of File Run ID/Name/Completion Date and Time (for imported payments), Account Number, Payment Currency, Subsidiary Identified, Payment Value Date, or Status. Click the OK button to create a batch. An information message appears. 4. Click the OK button to close the information message. 5. When all batches are listed on the Batch Authorize tab, select the batches to authorize and then click the Authorize button. 86

119 Authorize Batches of Payments (Cont d) If there are no update conflicts (as described in the Notes section below) or other error conditions (cut-off time failure, etc.), the batch status is changed to Completed and all payments included in the batch are authorized and moved to their next state, as defined by flow-control requirements. If authorization is the final step in the process, all valid payments are sent to Citibank for processing. Notes: CitiDirect automatically checks each individual transaction within a batch to ensure that no payments have been changed or updated in any way since the batch was created. If an individual payment within a batch has been changed, the authorization of that payment fails and the status of the batch is updated to Completed with Errors. The Status column on the Batch Authorize tab allows you to clearly see partially processed batches. If the status of a batch is Completed with Errors, you must click the Other Options button and select the View Error Messages command to see the reason for the partial processing of the batch. The status of all failed payment transactions is changed to Repair Required and they are listed on the Repair Required tab, where they can be repaired, resubmitted and then included in a new batch. Once resubmitted, each payment is treated as new and subject to all flow-control requirements. For step-bystep procedures, refer to the Repair Payments section of this guide. New Batches Button To create another batch of payments to authorize, click the New Batches button. Any remaining unauthorized batches are cleared and a dialog box is displayed to allow you to create a new batch. If you click the New Batches button and a batch creation job is already pending or in progress, the following message appears. Update Screen button When you click the Update Screen button during batch authorization: If batches are still being processed in the background, the following message appears: 87

120 Authorize Batches of Payments (Cont d) If no batches are being processed in the background, the following messages appears: 88

121 D. Authorize Offline

122 Authorize Offline The Authorize Offline feature allows an entitled CitiDirect user to authorize batches of transactions on behalf of another entitled CitiDirect authorizer. Authorize Offline is available on the Offline Authorization tab on the Payments Summary form. From the Offline Authorization tab, batches can be authorized or deleted, but individual payment transactions cannot be modified or changed. The Authorize Offline process flow includes two roles: the entitled CitiDirect user who is performing the offline authorization procedures in CitiDirect and the entitled authorizer on whose behalf the authorization is completed. Steps for both roles are provided below. An entitled CitiDirect user authorizes offline by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click Authorize Offline. The Payments Summary form appears. Any existing batches of transactions awaiting offline authorization are listed. The status column lists the current status of each batch. 89

123 Authorize Offline (Cont d) All possible status assignments are described in the following table. Status Creating Available Authorizing Locked Expired Processed Failed Completed with Errors Description The batch is in the process of being created. The batch is ready to be authorized. The batch is in the authorization process. An invalid response has been entered repeatedly and the batch cannot be authorized. The batch has been listed longer than 24 hours and cannot be authorized. A new batch must be created. The batch is authorized. The batch contains errors and could not be created. Click the Other Options button and then select the View Errors command to see why the batch failed. The batch has been created but it contains errors. Click the Other Options button and then select the View Errors command to see all of the errors. 2. If the batch you want to authorize offline is not listed, click the New Batch button. A Search Definition Dialog box appears. 90

124 Authorize Offline (Cont d) 3. In the Authorizer Name field, click the library lookup button. A Library Look Up Dialog box appears. Only established authorizers are listed. 4. Select the Authorizer Name and Address and click the OK button. The selected name and address appear in the Search Definition Dialog box. Note: If the authorizer you select does not have a valid address, a warning message appears. Your local Security Manager can update the address in that authorizer s user profile. 5. In the Search Definition Dialog box, enter any additional search criteria to ensure that you find all transactions that you want to authorize on behalf of the selected authorizer, and then click the Run Search button. A Library Look Up Dialog box appears. All transactions awaiting authorization that match your search criteria are listed, batched by payment method and currency. 91

125 Authorize Offline (Cont d) 6. Select one or more batches of transactions to authorize offline and then click the Assign to Authorizer button. Note: Select a row containing one batch of transactions and click the Show Transactions button to see a list of all transactions included in that batch. A library lookup dialog box appears. Each transaction included in the selected batch is listed, along with corresponding payment details, which include status, creation method, beneficiary name, currency, amount, value date, payment method, payment type, and transaction reference number. A Details Dialogue box appears. Note: The name of the authorizer for whom you will authorize transactions offline appears here 92

126 Authorize Offline (Cont d) 7. In the Batch Name field, enter a unique name for the batch you want to authorize on behalf of the selected authorizer. (The authorizer s name appears in the text box at the top of the Details Dialog box.) 8. In the Select from the following reporting options field, click the dropdown arrow and select Transaction Summary Cover page ONLY, Cover page and Transaction Initiation Detail Report, or Cover Page and Transaction Initiation Summary Report. 9. In the Report Language field, select the language for the report and then click the OK button. The batch is assigned an Available status and it is listed on the Offline Authorization tab. An Available status indicates that the batch is ready for authorization. If the status is not updated automatically, click the Update Screen button. 10. Press the Alt+R keys on your keyboard to print or save the report. The saved report is available in the Offline Authorization Reports service class. 11. Send the report to the selected authorizer (the authorizer s name appears in the text box at the top of the Details Dialog box) using your selected delivery method (e.g., fax, ). CitiDirect locks all of the transactions included in the batch and automatically sends and notification to that authorizer. All transactions included in the batch are removed from their respective Authorization Required tabs and are visible on the View tab only. 12. The selected authorizer follows the steps below: a. Check the notification from CitiDirect. b. Review the CitiDirect report printed with the CitiDirect watermark and presented by the CitiDirect user performing the offline authorization. c. Enter the Challenge information printed in the CitiDirect report into your SafeWord card. d. Write the Response information on the CitiDirect report. e. Return the report to the CitiDirect user performing the offline authorization using your selected delivery method. (e.g., fax, ). 13. The CitiDirect user performing the offline authorization proceeds with the following steps: a. Collect the report from the authorizer, including the written authorizer s response. b. Click the Offline Authorization tab. 93

127 Authorize Offline (Cont d) c. Select the batch with an Available status that you want to authorize offline and then click the Authorize button. A Details Dialog box appears. 94

128 Authorize Offline (Cont d) d. In the Response field, enter the response generated by the selected authorizer s SafeWord card and click the OK button. Notes: The batch record is authorized and its batch status is updated to Processed. All transactions included in the batch are authorized. If this is the last step in your flow-control process, all authorized transactions are released to Citibank for processing. Transactions requiring multiple authorizations remain accessible to a new authorizer. If you enter six invalid responses in the Response field, the status of the batch is changed to Locked. To authorize a locked batch, you must delete and then recreate the batch. After 24 hours, the status of all unauthorized batches is changed to Expired. To authorize an expired batch, delete the batch and create a new one. If you select a batch and click the Delete Batch button, you delete the Offline Authorization batch only. All transactions included in the batch still appear on the Authorization Required tab of the original authorizer. 95

129 E. Offline Authorization Tab Action Buttons

130 Offline Authorization Tab Action Buttons The Action buttons available at the bottom of the Offline Authorization tab are enabled or disabled based upon the following: The status assigned to the selected batch Your entitlements Whether you are the CitiDirect user who is creating the batch to be authorized or the authorizer on whose behalf the batch is being authorized 96

131 Offline Authorization Tab Action Buttons (Cont d) The availability of the action buttons is provided in the following table: Status New Batch Authorize Delete Batch Reprint Report Show Transactions Update Screen Other Options Description Available if your assigned access profile includes entitlement to the Offline Authorization Reports service class. Available if the status of the selected batch is Available. Available if the status of the selected batch is Available, Locked or Expired. Available if the status of the selected batch is Available and: Your access profile includes entitlement to the Offline Authorization Reports service class You are either the creator or authorizer of the batch Enabled if the status of the selected batch is Available, Locked or Expired, and: Your access profile includes entitlement to Show Detail Transactions in Offline Authorization You are the creator of the authorizer of the batch Always available Always available 97

132 17 Release Payments

133 Release Payments The purpose of the release process is to allow you to select payments and release them to Citibank for processing. Release also serves to initiate several processes required for funding payments that require active FX, for example WorldLink Payment Services payments. Payments can be released from the Release Required tab or from the Payment Detail form. 98

134 A. Release Payments from the Release Required Tab

135 Release Payments from the Release Required Tab Release payments from the Release Required tab by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click Release. The Payments Summary form appears. The Release Required tab is active. All payments with a Release Required status that you are entitled to release are listed. 99

136 Release Payments from the Release Required Tab (Cont d) 2. Select one or more payments to release and proceed with one of the following steps. Click the Release button. The payments are released to Citibank for processing. Click the Send to Repair button if the payment contains errors and it cannot be released. An Enter a Reason dialog box appears. 100

137 Release Payments from the Release Required Tab (Cont d) Enter the reason for the repair and click the OK button. If the same reason for repair does not apply to all selected payments, select and send each payment to repair individually. The status of the payment is changed to Repair Required and it is moved to the Repair Required tab, where an entitled user can repair and resubmit it. Once resubmitted, the payment is treated as new and subject to all flow-control requirements. Click the Delete button if the payments cannot be released and should be deleted. The Enter a Reason dialog box appears. Enter the reason for deleting the payments and click the OK button. The payments are removed from the system. The same reason must apply to all selected payments. If the same reason does not apply, delete each payment individually. 101

138 Release Payments from the Release Required Tab (Cont d) Note: The following error message appears if you attempt to release an On-Site Cheque payment and your flow-controls require that it be printed before it is released: The payment may not be released until the cheque associated with this payment is printed. You must print the cheque from the Print Required tab. 102

139 B. Release Payments from the Payment Detail Form

140 Release Payments from the Payment Detail Form Review all details before releasing payments to Citibank for processing by following these steps: 1. On the Release Required tab, select one or more payments to release and then click the Go to Details button. The Payment Detail form appears. The details of the first selected payment are displayed. 103

141 Citi Business Name Subgroup Name Release Payments from the Payment Detail Form (Cont d) 2. Review the payment details and proceed with one of the following steps: Click the Release button. The payment is released to Citibank for processing and the details of the next selected payment appear. Click the Send to Repair button if the payment contains errors and cannot be released. Enter the reason for repair in the Enter a Reason dialog box and click the OK button. The payment status is changed to Repair Required and it is moved to the Repair Required tab, when an entitled user can repair and resubmit it. Once resubmitted, the payment is treated as new and subject to all flow-control requirements. The details of the next payment selected on the Release Required tab appear. Click the Delete button if the payment cannot be released and should be deleted. Enter the reason for deleting the payment in the Enter a Reason dialog box and click the OK button. The payment is deleted from the system and the details of the next payment selected on the Release Required tab appear. 104

142 Release Payments from the Payment Detail Form (Cont d) Click the Next button if you do not want to release the current payment. The details of the next selected payment appear. 3. Repeat this process until all selected payments are released, sent to repair or deleted. 105

143 C. Release Batches of Payments

144 Release Batches of Payments The purpose of the batch release process is to allow you to group payment transactions together to create (in an automated way) batches of payments for release. To be eligible to be included in a batch, transactions must have passed all flow-control requirements. All payment transactions included in each batch that pass validation are released to Citibank for processing. Your access profile determines whether or not you can create and release batches of payments. CitiDirect enables clients to specify whether or not Batch Release is allowed. Create batches of payments and release them for processing by following the steps below: 1. On the CitiDirect navigation bar, click Payments and then click Batch Release. The Payments Summary form appears. The Batch Release tab is active. If the batches you want to release are created and listed, go to step 4. If there are no defined batches, the Batch Release tab is blank and the Please select criteria for Release batches dialog box appears. If this dialog box does not appear automatically, click the New Batches button. 106

145 Release Batches of Payments (Cont d) 2. Click the library lookup buttons and select criteria to batch payments by any combination of File Run ID/Name/Completion Date and Time (for imported payments), Account Number, Payment Currency, Subsidiary Identifier or Payment Value Date, and then click the OK button to create a batch of payments to release. A message appears. 3. Click the OK button to close the information message. 4. When all batches to be released are listed on the Batch Release tab, select the batches you want to release and click the Release button. If there are no error conditions, the batch status is changed to Completed, all payments included in the batch are released and the following information message appears. 107

146 Release Batches of Payments (Cont d) Notes: The released batch is removed from the Batch Release tab and the status of all validated transactions is updated to Released. This status is subsequently updated to CB Accepted or CB Rejected, based upon the response from the processing system. If a payment included in the batch fails server validation, a message is displayed, the status of the failed payment is updated to Repair Required and it is moved to the Repair Required tab, where it can be repaired, resubmitted and included in a new batch. For more information, refer to the Repair Payments section of this guide. To view a list of the payments included in the selected batch, click the Show Transactions button. No payment details are shown; only individual payment transactions are listed. New Batches To create another batch of payments to release, click the New Batches button. Any remaining unreleased batches are cleared. A dialog box is displayed, allowing you to specify new search criteria and create a new set of batches. If you click the New Batches button and a batch creation job is already pending or in progress, the following message appears. Update Screen The following messages appear when you click the Update Screen button: If batches are still being, the following message processed in the background appears: 108

147 Release Batches of Payments (Cont d) If no batches are being processed in the background, the following message appears: 109

148 18 Repair Payments

149 Repair Payments All payments with a Repair Required, Repair Invalid or CB Rejected status are listed on the Repair Required tab and they must be repaired before they can continue through the payments process, as defined by your flow-control requirements. A Repair Required status indicates that the payment has been sent to repair during the verification, authorization or release process. A Repair Invalid status indicates that the payment has failed submit from the Repair Required tab. A CB Rejected status indicates that the Citibank host processor has rejected the payment. Repair payments by following the steps below. 1. On the CitiDirect menu, click on Repair under My Transactions & Services as shown below: The Payments Summary Form appears. The Repair Required tab is active. All payments with a Repair Required, Repair Invalid and CB Rejected status are listed. 110

150 Repair Payments (Cont d) 2. Select one or more payments to repair and then click the Go to Details button. Note: If you select an On-Site Cheque payment that has been printed, the following message appears: The cheque associated with this payment has already been printed. If repair to this payment is necessary, the cheque must be voided and a new payment generated reflecting the changes. The Payment Detail form appears. The details of the first selected payment are displayed. 111

151 Repair Payments (Cont d) 3. Click the Other Options button and then click the View Error Messages command. A View Error Messages dialog box appears. 4. Review the error listed and click the OK button to close the dialog box. 5. Make any necessary changes on the Payment Detail form and click the Submit button. The payment is treated as new and subject to all flow-control requirements. 6. If multiple payments were selected, the details of the next selected payment appear. When the Payment Detail form contains the details of the last selected payment, clicking the Next button returns you to the Repair Required tab. 112

152 19 Print On-Site Cheques

153 Print On-Site Cheques On-site cheques are printed at your location, rather than at a Citibank processing center. If your organization has specified an initial printable status, an On-Site Cheque transaction is not listed on the Print Cheques tab until its status is updated to that initial printable status. On-Site cheques can be printed from the Print Cheques tab or the Payment Detail form. The Print Cheques tab is used to select and print On-Site Cheque payments. Payment transactions with a Printed or Voided status cannot be printed. 113

154 A. Print On-Site Cheques from the Print Cheques Tab

155 Print On-Site Cheques from the Print Cheques Tab 1. On the CitiDirect navigation bar, click Payments and then click Print Cheques. The Payments Summary form appears with the Print Cheques tab active. 114

156 Print On-Site Cheques from the Print Cheques Tab (Cont d) 2. Select one or more on-site cheques and then click the Print Cheque button. The Print Cheque Dialog box appears. 115

157 Print On-Site Cheques from the Print Cheques Tab (Cont d) 3. In the Cheque Stock Description field, select the cheque stock. If you have selected a group of cheques to print, all of the cheques are printed on the same cheque stock. If you want to print a cheque on different stock, print it separately. 4. The Verify Printing field defaults to Each Cheque. The other options are None or First Check Only. 5. Click the Print Cheque button. The cheque is sent to your default printer and the transaction value date is set to the date the cheque is printed. The cheques are printed in the order in which they are listed on the Print Cheques tab. Notes: If you want to review all payment details before printing the cheque, click the Go to Details button. For more information, refer to the Print On-Site Cheques from the Payment Detail Form section of this guide. If Verify Printing is set to None, all selected cheques are printed without any further interaction. If Verify Printing is set to Each Cheque, the following message appears after each cheque is printed: Did the cheque print correctly? Click the Yes button to print the next selected check. If Verify Printing is set to First Check Only, the following message appears after the first cheque is printed: Did the cheque print correctly? Click the Yes button to continue printing all selected cheques. 116

158 B. Print On-Site Cheques from the Payment Detail Form

159 Print On-Site Cheques from the Payment Detail Form Print on-site cheques from the Payment Detail form by following the steps below. 1. On the Print Cheques tab, select one or more on-site cheque payments and then click the Go to Details button. 117

160 Print On-Site Cheques from the Payment Detail Form (Cont d) 2. Click the Print Cheque button. The cheque is printed and a message appears. 3. Click the OK button to close the information message. Details of the next selected on-site cheque appear. 4. Repeat steps 2 and 3 until all selected on-site cheques have been printed. 118

161 20 Void On-Site Cheques

162 Void On-Site Cheques You cannot repair or delete an on-site cheque with a Print Required status. You must void an on-site check payment before it can be deleted or repaired. 119

163 A. Void On-Site Cheques from the Print Cheques Tab

164 Void On-Site Cheques from the Print Cheques Tab Void on-site cheques from the Print Cheques tab by following the steps below: 1. On the Print Cheques tab, select one or more cheque payments to void. 2. Click the Void Cheque button. The status of each cheque is changed to Deleted and its associated payment sub-status is changed to Cheque Voided. The payment amount of the associated payment is changed to zero. The system sends a message to the Citi processing system notifying it that the cheque number has been used. Notes: If you want to review all cheque details before voiding the selected payments, click the Go to Details button. For more information, refer to the Void On-Site Cheques from the Payment Detail Form section of this guide. Click the Reprint Cheque button to reprint a cheque transaction. The original cheque is voided. (This is only available for WorldLink Payment Services.) 120

165 B. Void On-Site Cheques from the Payment Details Form

166 Void On-Site Cheques from the Payment Details Form Void on-site cheques from the Payment Detail form by following the steps below: 1. On the Print Cheques tab, select one or more on-site cheques to void and then click the Go to Details button. The Payment Detail form appears. 121

167 Void On-Site Cheques from the Payment Details Form (Cont d) Note: 2. Click the Void Cheque button. The status of the cheque is changed to Deleted and its associated substatus is changed to Cheque Voided. 3. The payment amount of the associated payment is changed to zero and the system sends a message to the Citi processing system notifying it that the cheque number has been used. Click the Reprint Cheque button to reprint a cheque transaction. The original cheque is voided. (This is only available for WorldLink Payment Services.) 122

168 21 Search/Sort the Payments on a Summary Form

169 Search/Sort the Payments on a Summary Form The Search Definition Dialog box enables you to control the number of payment records that are listed on a tab within the Payments Summary form and the order in which those records are displayed. For example, you may wish to view only the payments for a particular beneficiary or only cheque payments. Each tab that supports the search function has predefined search criteria that are automatically used by CitiDirect when the tab is first displayed. Note: The ability to search for and sort data is also available for certain library lookup lists, particularly those that might return a large amount of data. Examples include the Bank library and the Beneficiary library. Use the search and sort features by following the steps below: 1. On the CitiDirect navigation bar, click Payments and then click the process (Modify, Verify, Authorize, etc.) to access the Payments Summary form tab you need. 2. Proceed with one of the following steps. Click at the bottom of the summary form grid. Position your cursor on the summary form grid (not on a column title), right-click and then select the Search command from the shortcut menu. Click the Other Options button and then click the Search command. 123

170 Search/Sort the Payments on a Summary Form (Cont d) A Search Definition Dialog box, such as the one below, is displayed. 3. Under Sort Criteria, click the dropdown arrow and select the Primary Sort and/or Secondary Sort, and then specify the sort order: Ascending (A to Z) or Descending (Z to A). Sort is available for all fields on the active tab and is applied against all payments listed. 4. Under Search Criteria, select an operator (starts with, equals, is not equal, etc.) and then enter criteria in one or more fields. If a field presents a dropdown list of possible items to search for, such as the Payment Method field, use standard Windows selection techniques (such as Ctrl+click and Shift+click) to select multiple items from the list presented. To search for a single specific numeric or date value, enter that specific value as both the starting and ending value of a range. 5. Click the Run Search button. Only those payments that match your search criteria are listed on the active tab and all records are sorted in the order you specified. Use the scroll bars to view all records, as the number of records that match your search criteria may exceed the maximum number that can be viewed without scrolling. Operators The operators available for each field on the Search Definition Dialog box depend on the nature of the field. For example, text fields can be searched based upon whether the data in the field starts with, equals, or 124

171 Search/Sort the Payments on a Summary Form (Cont d) contains the criteria you specify. Date and amount fields can be searched based on whether the criteria in the field are between a pair of values. The specific filtering operators that are available, along with their functional meaning, are listed below: Operator Contains Equals Is not equal Is not null Is null Starts with Select to Retrieve all records in the database that contain the specified value anywhere in the data value of the field. Retrieve all records in the database where the data value of the field is exactly equal to the specified value. Retrieve all records in the database where the data value of the field is any value other than the specified value. Retrieve all records in the database where some value has been entered into the field (the field in the database is not completely empty). Retrieve all records in the database where the field is completely empty (as differentiated from a Blank or Zero value, which may be specifically entered). Retrieve all records in the database where the data value of the field begins with the specified value. 125

172 22 Print a Summary List of Payments

173 Print a Summary List of Payments You can print a summary list of all payment records that you have selected on any tab within the Payments Summary form. Select payments and print a summary list by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click a process (Modify, Verify, Authorize, etc.) to access the Payments Summary form tab you need. 2. Select one or more payments to include in your summary list. 3. Click or the Other Options button and then click the Print Summary command. A summary list of selected payments with column headings and displayed details is printed. 126

174 23 Print Payment Details from a Summary Form

175 Print Payment Details from a Summary Form You can print all details of the payment records selected on any tab within the Payments Summary form. This option enables you to select multiple payments and print all payment details without having to goto the Payment Detail form to print the details of each payment individually. Select payments and print all details by following the steps below: 1. On the CitiDirect navigation bar, click Payments and then click a process (Modify, Verify, Authorize, etc.) to access the Payments Summary form tab you need. 2. Select one or more payments to print. 3. Click the Other Options button and then click the Print Detail command. All details of each selected payment are printed. 127

176 24 View Payment Totals

177 View Payment Totals You can view a total summary, by payment currency, of all payment records selected on any tab within the Payments Summary form. The total number of payments in each currency is also displayed. Select payments and view payment totals by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click a process (Modify, Authorize, View All, etc.) to access the Payments Summary form tab you need. 2. Select the payments to include in your total. 3. Click the Other Options button and then click the View Totals command. A View Totals dialog box appears with amounts of selected payments totaled by currency. 4. Click the Print button to print the list of totals or click the Cancel button to close the View Totals dialog box and return to the active tab. 128

178 25 Enter New or View Existing Comments

179 Enter New or View Existing Comments Select a payment and enter new comments or view existing comments by following these steps: 1. On the CitiDirect navigation bar, click Payments and then click a process (Modify, Authorize, View All, etc.) to access the Payment Summary form tab you need. 2. Select the payment for which you want to attach a new or view an existing comment. You can select only one payment. 3. Click the Other Options button and then click the Enter/View Comments command. A Comments dialog box appears. Existing comments, if any, appear in the upper portion of the dialog box. 129

180 Enter New or View Existing Comments (Cont d) 4. To attach a new comment, position the cursor in the text box, type a comment and then click the OK button. The comment is attached to the payment. 5. If you are not entering a new comment, click the Cancel button to close the dialog box. 130

181 26 View Transaction Flow

182 View Transaction Flow You can select one payment and view a list of transaction-flow states that it must go through, based upon the current data values of the payment, before it is sent to Citibank for processing (including its current state). Note: If the status of the selected payment transaction is CB Accepted, CB Rejected or any other valid post release status, this menu choice is not available. Select a payment and view a list of transaction flow states by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click a process (Modify, Authorize, View All, etc.) to access the Payments Summary form tab you need. 2. Select the payment. Only one payment can be selected. 3. Click the Other Options button and then click the View Transaction Flow command. A Transaction Flow dialog box appears. The pending states for the selected payment are listed. In this example, the current status of the selected payment is Authorization Required. Once it is authorized, its status will change to Release Required. 131

183 View Transaction Flow (Cont d) 4. Click the OK button to close the dialog box or click the Print button to print the information. 132

184 27 View Transaction History

185 View Transaction History You can select one payment and view the history of all actions taken on that payment, including the name of the CitiDirect user who performed each action and the date and time the action was taken. Select a payment and view its transaction history by following the steps below. 1. On the CitiDirect navigation bar, click Payments and then click a process (Modify, Authorize, View All, etc.) to access the Payments Summary form tab you need. 2. Select one payment, click the Other Options button and then click the View Transaction History command. Only one payment can be selected. The View Transaction History dialog box appears. This box displays the name of the CitiDirect user who performed the action listed and the date and time the action was taken. The date is formatted as defined by client preferences. 3. Review the transaction history and proceed with one of the following steps. Click the OK button to close the dialog box and return to the active tab. Click the Update Screen button to update the list with the most recent information available. Click the Print button to print the transaction history. 133

186 View Transaction History (Cont d) Click the More button to retrieve the next set of transaction history information. If all of the information is shown, the More button is not available. Click the Cancel button to close the dialog box. 134

187 28 Payments Reports and Inquiries

188 Payments Reports and Inquiries This section of the guide presents a description of payments-related reports and inquiries, by service class. For a description of all CitiDirect reports and inquiries, refer to the Online Help. 135

189 A. Reports

190 Reports The Report category on the CitiDirect navigation bar contains service classes that are used to group reports designed for specific business purposes. Your solution package and access profile determine the reports that are available to you and the account and transaction information you can view. CitiDirect allows you to select a report and edit its content so that your report includes only the information you need. Some reports are available as condensed reports. Condensed reports contain the same information as regular reports, but the information is displayed to include more information on one page. You can specify whether or not the report should include page breaks. Note: The procedures for selecting, editing, running and viewing reports are the same for all CitiDirect reports. For step-by-step procedures, refer to the CitiDirect Basics: Reports and Inquiry guide, available in the Learning Center at Report Service Classes Reports associated with Payments are grouped within the service classes listed below: Cash Balance Reports Cash Statement Reports Cash Transaction Initiation Reports Cash Balance Reports Cash Balance Reports (depending on the type) show a summary of all accounts with their ledger balances, available balances or balances consolidated by a specified currency. The statement date is set in the report criteria and is the basis on which the report is generated. The last entry date is the date of the last entry across the account. The reports listed below are available in the Cash Balances Reports service class. Balance Summary Report Lists a summary of all your accounts, sorted by account number and grouped by branch and currency. This report allows you to drill down to more details for an account. To view account statement information pertaining to a particular account, click the Statement Date (Group by Account) or the Account Number (Group by Statement Date) for that account. The Account Statement Report appears. To view transaction detail information pertaining to a particular transaction, click the Entry Date for that transaction. The Transaction Detail Advice Report appears. Consolidated Balance Summary Report Lists a summary of all of your accounts, consolidated by either branch or currency. This report allows you to drill down to additional information for an account. If you select the Consolidation by Branch (across multiple currencies) as report criteria, click the Branch Number/Name to see additional information on the accounts that make up the branch balance. 136

191 Reports (Cont d) If you select Consolidation by Currency (across multiple branches) as report criteria, click the Statement Date to see additional information on branches that make up the currency balance. Customer Position Report Lists balances and activity for your accounts. Information in this report is grouped by customer number, currency and by account number and sorted by statement date. Cash Statements Reports Cash Statements Reports show summary and detailed information on cash transactions moving across an account, grouped by account number. In addition, this data may also be used to generate only incremental account information based on last run time. The reports listed below are available in the Cash Statements Reports service class: Account Statement Report Lists summary-level information for all entries in an account for the statement period. Information in this report is grouped by customer number, branch number, and account number and sorted by statement date. To view transaction detail information for a particular transaction, click the Entry Date or Amount field for that transaction and the Transaction Detail Advice Report appears. Account Statement Details Report Lists detailed information related to entries in an account for the statement period. All data is as of the last available day and is grouped by account number. This report is available in condensed format. Back Value Position Report Lists all adjusted and unadjusted balances and a summary of debit and credit back values for a selected date or date range. The balance component of this report is delivered daily from Citichecking, and will display balances for all statement dates within a selected date range, even if there is no back value activity for those dates. To view detailed information for a specific date, click the As of Date and the Back Value Summary Report appears. Back Value Summary Report Lists detailed information on each back value for a specified date or date range. To view detailed information on a particular transaction, click the Date Value Processed and the Back Value Transaction Detail Advice appears. Back Value Transaction Detail Advice Report Lists the full details of each back value. Although similar to the Transaction Detail Advice Report found in the Cash Statements Reports service class, this report uses the back value MT940s delivered from North America as its source. This report is available in condensed format. Incremental Account Statement Report Shows account statement data for the current date for only those transactions that have posted since the last time the report was run for the selected accounts. Incremental Account Statement Details Report Shows the account statement data for the current date at a detailed level for only those transactions that have posted since the last time the report was run for the selected accounts. This report is available in condensed format. 137

192 Reports (Cont d) Statement Delivery Status Report Shows when the last statement was received and posted to CitiDirect for an account. The report contains the time the statement was processed and indicates when the statement will become available for reports to be run. Transaction Detail Advice Report Lists payment details for credits and/or debits. This report is available in condensed format (US only). Transaction Float Summary Report Shows a summary of transactions that contain float information. This report only displays transactions that have float. To view transaction detail information pertaining to a particular transaction, click the Value Date for that transaction and the Transaction Detail Advice Report appears. Transaction Summary Report Lists summary information for all of your cash transactions. It also displays summary information for US and Canada cheque transactions. Summary cheque information is not displayed for other regions. This report allows you to drill down to transaction detail information. To view detailed transaction information, click the Entry Date for a particular transaction and the Transaction Detail Advice Report appears. For check information, click the Cheque Count Field to display the Cheque Listing Report. US ACH Transaction Details Report Lists payment details and specific ACH descriptions for ACH transactions. It is sorted by the ACH Transaction Description in descending order. Cash Transaction Initiation Reports Cash Transaction Initiation Reports show summary and detail information on transactions entered/ initiated using the Payments service class in CitiDirect. The reports listed below are available in the Cash Transaction Initiation Reports service class. File Import Transaction Initiation Summary Report Displays all the transactions that were imported in a file. It can be initiated directly from the File Import screen or from the Cash Transaction Initiation Reports service class. It contains the same fields as the regular Transaction Initiation Summary Report, except that it includes two higher-level grouping fields, Run ID and File Name. Payments Transaction Audit Report Provides a history relating to a transaction, including all payment details and all users who have modified the transaction. Historical data is available for a period of 15 months, minimum. The transaction history will only be reported from the date the payments audit data was available. Preformat Library Detail Report Lists detailed information for all fields in each preformat. Use this report as a printed record of your preformats. This report does not include WorldLink Payment Services preformats. WorldLink customers should run the specific WorldLink Preformat Library Detail Report. Preformat Library Summary Report Lists all the fields included in preformats. Use it as a printed record of your preformats. This report does not include WorldLink Preformats. WorldLink customers should run the specific WorldLink Preformat Library Summary Report. Transaction Initiation Detail Report Lists all transactions entered into CitiDirect for all payment methods for a specific date, drawn on a specific account, in a specific branch. Information in this report is sorted by debit account number, payment method, payment type and payment currency. To view detailed transaction and account information, click the Payment Amount and the Transaction Initiation Payment Details Report appears. 138

193 Reports (Cont d) Transaction Initiation Summary Report Summarizes all transactions entered into CitiDirect for all payment methods for a specific date range. Debit account number, payment method, payment type and payment currency sort information in this report. To view detailed account information, click the Value Date and the Transaction Initiation Detail Report appears. Transaction Initiation Payment Details Report Displays ALL details associated with a payment. In addition to being accessible via drill-down from the Transaction Initiation Details Report, this is also a stand-alone report. As a stand-alone report, it displays fields from the Transaction Initiation Details Reports, which are marked as stand-alone report fields only. The stand-alone report also displays any sub-form fields that you specify in your report-selection criteria. This report eliminates the need to drill down to see additional information. Transaction Initiation Summary Report by Subsidiary Identifier Report Shows at a summary level, all transactions entered/initiated in Payments in CitiDirect, grouped by subsidiary, for all payment methods within the date range specified. Transaction Initiation Detail Report by Subsidiary Identifier Report Provides, at a detailed level, all transactions entered/initiated in the Payments in CitiDirect, grouped by subsidiary, for all payment methods within the date range specified. This report shows a list of all payment methods issued in a specific date range, drawn on a specific account, in a specific branch. The report also gives a detail view of each transaction. US Preformat Library Detail Report Lists detailed information for all fields in each preformat. Use this report as a printed record of your preformats. This report includes only North America Preformats. WorldLink customers should run the specific WorldLink Preformat Library Detail Report, and all other customers should run the Preformat Library Detail Report. US Preformat Library Summary Report Lists all the fields included in preformats. You can run this report and use it as a printed record of your preformats. This report includes only North America Preformats. WorldLink customers should run the specific WorldLink Preformat Library Summary Report and all other customers should run the Preformat Library Summary Report. Offline Authorization Report The Offline Authorization Report lists all offline authorizations performed. Information in this report is sorted by debit account number, payment method, payment type and payment currency. The Offline Authorization Report can be found in the Offline Authorization Reports service class in the All Reports category on the CitiDirect navigation bar. 139

194 B. Inquiries

195 Inquiries Inquiries provide a point-in-time view of data, which is displayed while you are signed on to CitiDirect. Typically, CitiDirect inquiries are run for real-time reporting, when you prefer to view the information on your screen. An inquiry is generally faster than a report and is usually submitted when you want a crucial piece of information immediately. An inquiry can be printed. The end result is similar to a basic Microsoft Excel spreadsheet. The timestamps for both when an inquiry was run and when it was printed are labeled on the inquiry screen and on the printed inquiry. Inquiry criteria are not saved. Once the inquiry is closed, the information is gone. The inquiry would have to be created again to see the information. Note: For detailed procedures for submitting inquiries, refer to the CitiDirect Basics: Reports and Inquiry guide, available in the Learning Center at Cash Statement Inquiries Account Statement Inquiry Retrieves a summary of all booked movements of a defined account. You can retrieve information on all booked movements for a branch, customer number, account, or any combination. Balance Summary Inquiry Retrieves a summary of all accounts in a defined branch, with their ledger and available balances. Incremental Account Statement Inquiry Retrieves current account statement data. This inquiry always runs for the current date. The first time this inquiry is run each day, it returns the opening balance and any intra-day transactions received. The next time you run it, your results will show transactions that have posted since the last time you ran the inquiry. N.A. Paid Cheques Inquiry Retrieves a list of paid cheques for US and Canadian accounts. Paid Cheques Inquiry Retrieves a listing of all cheques that have been paid. Statement Delivery Status Inquiry Retrieves information on when the last statement for an account has been received and posted to CitiDirect. The inquiry results contain the time the statement was processed, indicating when the statement became available for inquiries to be run from it. Transaction Detail Advice Inquiry Returns payment details for credit and debit transactions. Transaction Float Summary Inquiry Returns a summary of transactions that contain float information. Transaction Summary Inquiry Retrieves a summary of all transactions across an account or branch, by product type. 140

196 Inquiries (Cont d) Canada ACH Inquiries ACH Processed Items Inquiry Retrieves a summary and details of all Processed ACH items on Canadian accounts. Bank Search Inquiry Bank Search Inquiry Retrieves the details banks stored in the CitiDirect Bank Library, without requiring entitlements to the library. WorldLink Inquiries FI Currency Rates Inquiry Retrieves the daily FX rates *settlement rates and sell rates (cheque and transfers) for established currency pairs. FI Sell Rates Inquiry Retrieves the daily FX rates (sell rates (cheque and transfer)) for established currency pairs. It is identical to the FI Currency Rates Inquiry, except that it does not display the settlement rate. 141

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